Name: Spectrum
Rating: 3.5

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Matt

I like how after complaining for months on end the finally increased the service in my area. Internet speeds would drop at night, pretty much when classes were out.

4 years ago

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Martina C. La Puente, CA

Spectrum keeps raising prices , they start you at a price and continue to raise it to a extremely high price . I just recently called and they did offer me a lower deal but that's just temporary

4 years ago

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Danyelle Fowler Garland, TX

I work from hom their service is great ! Only 1 or 2x service has actually been interrupted only for short period of time

4 years ago

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Nicole Finch Grand Island, NE

The speed is about all I like about them. They know they are the only one around besides dish and DirecTV and they abuse it. The just increased our internet from 64.99 to 69.99. Going to be looking else soon

4 years ago

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Jonathan Marshall, WI

After continuous billing increases I finally canceled service. I had service and equipment for 1 day after the previous billing cycle. Spectrum would not pro-rate the billing fee down from a full month of service. Terrible customer service.

5 years ago

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Connie McNeill

So far I have no complaints. I love not being under a contract. I just don't look forward to when they will be going up on my bill.

5 years ago

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William Short

Very poor service. Even if payment has been paid in proper allowable time, they fail to recognize it and turns off service. After several phone calls and extensive delays on line and extensive runarounds they admit their mistake; but, take an extensive time to turn service back on.

5 years ago

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Brandi

they are great I've had them for 2 years and they are the best in service and quality and price in our area

5 years ago

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Gene bovinett Sarasota, FL

Constantly having to call them to remove unapproved charges made by my guests without my approval at my vacation rental property. To my dismay they won't block the ability of my guests to order upgrades. This leads to me having to call wasting my time and theirs.

5 years ago

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Joseph Berg Scottsboro, AL

I just got my internet yesterday, and it's acting up with the router or modem. The internet starts working for a sec, or a few minutes, then the connection cuts out. When we restart the router and modem it does the same thing over and over again. Never had this problem with other services

5 years ago

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Jack Poway, CA

Good internet until.............had phone and internet service with them and called last Monday to remove ONE phone line and everything went dead!!!!! ALL INTERNET AND PHONE SERVICE DOWN. Cannot get someone out to fix the problem until Feb 5! TERRIBLE! We got screwed! Looking at other options.

5 years ago

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Tiaira Erwin DeSoto, TX

I cant say I like the change in pricing every year, I have to call just to keep my same price but the speed doesn't get faster. I cant stream multi devices without a lag

5 years ago

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Lace and Michael Smith Palm Bay, FL

Slow, extremely slow even though they claim we have the fast service. Too expensive and extremely unreliable. We have to turn off the unit several times a week because the Internet disappears. I wouldn't recommend Spectrum to my worst enemy.

5 years ago

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John Ford Lewistown, OH

They're getting to expensive. They lure you in with a 2 year program. Then hammer your backside with an increase in price.

5 years ago

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Heather-daughter Lexington, SC

Great. No outages. When you call customer service there is no long wait. That is the samw whwn you go in.

5 years ago

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Luis Morales Turlock, CA

The speed is good but they seem to have service outage too often and it disrupts my business and usually last all day other than that they seem to be ok

5 years ago

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Steven Davis

Good: Good service, no downtime, good internet, easy connection & hookup: Bad paying for service you don't need(land line)

6 years ago

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Anonymous

The people who come to the house to repair or to replace an item. The people who answer the phone are ill informed and rude.

6 years ago

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Charles E

Fast speed is the best i can say for them. Occassionally internet drops but i cannot be certsin it is their issue. Happens when in netflix.

6 years ago

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Anonymous Ontario, CA

I have never had any issues with Spectrum. When I have called to speak to someone they always professional.

6 years ago

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BG Denton, TX

Reliable and service is great. When I had a problem they were here the next day and fixed the problem

6 years ago

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Horace Howington

It's fast and even when other electronic issues arise in our home 98% of the time our internet is still going strong

6 years ago

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Duane Saint Charles, MO

Pretty fast internet service (good), not always reliable, when it goes down (not that often) hard to contact a real person (bad)

6 years ago

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Tina Schroeder Sedalia, MO

Fast and reliable internet service. Customer service is good. Only thing i didnt appreciate is they left wires messy when they installed.

6 years ago

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Hong Cheng

The service is generally fine, but sometime it becomes quite slow. I could not find a better alternative; otherwise, I would switch.

6 years ago

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George Hassemer

Spectrum was very cost effective. Their internet was fast!!!!!!!!! Very few minimal problems that were resolved

6 years ago

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Michael Ventura Boiling Springs, SC

fast internet speeds and reliable internet service. I also subscribe to the streaming television package.

6 years ago

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Jami plowman Tuscaloosa, AL

Because we are constantly losing wifi. And then when we call they want to tell us to reset it. We know this by now. Plus they charge everytime they do a service call

6 years ago

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Roxanna

Dishonest. They told me I was on a plan and my bill was fixed, then it was never done. You call and get India and they promise to resolve your issue within 72 hours, it never happens.

6 years ago

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HAROLD MORGAN

I wouldn't rate any that I have used higher. Most have to-do customer service, and Charter never stops trying to upsell. I grow tired of that very soon.

6 years ago

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Charlene

Extremely poor customer service. Poor training on customer service representatives. Had to state my problem 5+ times and be routed to many different staff member before a conclusion was made. No improvement after all.

6 years ago

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Michael Hovsepian

Works almost all the time, good service, decent price. It was a Time Warner for 4 years before it changed to a Spectrum.

6 years ago

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Alex Murphy Reno, NV

Charter is expensive, but I love their internet and cable. We have had them for years and I never have problems with it

7 years ago

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Leora Gilboa Ballwin, MO

We were told we will have 100MBps and are paying accordingly... after trying it for a while we called their support and realized,using speedtest.net that we are getting only 24 Mbps!!! Charter said that it can be 100MBps if we do not use a router.. How can that be?!? !!!

8 years ago

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Pete Smithfield, VA

I've had Charter Internet for 3 years and I have had minimum interuptions with it. I recommend it for all of your daily uses.

8 years ago

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Annette Branson, MO

Wifi cuts out numerous times a week and they show no issues. They seem to raise overall cable internet rated by a couple of dollars every 3-4 months.

9 months ago

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Peggy Eden

I had spectrum internet for many years and never had a problem. The customer service was always fast and kind!

10 months ago

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Susan Jenkins Queens, NY

My experience with Spectrum has been very good, so far. The price for TV, Phone and Internet bundle is great.

10 months ago

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Kyrstyn Strehlke

We have been with charter/spectrum for years their internet has been very good for the most part, the price is higher then most but you like what you like I guess!

3 months ago

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Sue BC Wilmington, NC

Spectrum acquired our account after taking over Time Warner. We had basic internet that was a good price,. Ever since Spectrum our bill has gone up every year to where it is almost triple the price. Our Internet drops out fairly frequently too which is frustrating.

1 year ago

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Andrea Simpson Forney, TX

I have been a customer for years. The price is always fluctuation and so does the service. They are usually very quick to fix issues but I do think some lines need to be replaced to avoid the constant outages.

1 year ago

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Crystal B. Dallas, TX

Our experience with Spectrum has been nothing but smooth and easy. Never had any issues. Internet speed, connectivity, all great! 👍

1 year ago

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Karina Segura Hesperia, CA

Internet service was ok at first. Ultimately switched providers because I kept having to call customer service way too many times due to Internet not working. Unsure if it was due to my area

1 year ago

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Delisa Rideout Wasco, CA

Not the best or the worst in terms of consistency with our signal. Prices are reasonable. Pretty responsive in the past when we have had issues we could not resolve ourselves.

1 year ago

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Ms Missy McDonough, GA

Spectrum is pretty pricey but they alert you to outages constantlyand they do not have many outages. I've been a customer for several years and I haven't had an issue with coverage.

1 year ago

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Jeremy Summa Inverness, FL

I have business class internet because the residential modem created to much down time. With business class I pay at least double and I will admit the service doesn’t drop hardly ever I wish I got that with residential.

1 year ago

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Donna McEleny Largo, FL

Dislikes: Internet Equipment is dated. Speed is slow on internet. Many TV shows are on different channels at the same time. Cost is too high. Likes: The customer service personnel are very helpful.

1 year ago

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Tawana H Waco, TX

Their wifi service is really fast and good. They are flexible with their Billings especially if you need extra days to pay your bill. However when it storms you will lose power.

1 year ago

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Carly Pryer Garland, TX

I have Spectrum internet and cellular service. I have decreased the amount of money I’ve had to spend in the past. I’m very satisfied with their service.

1 year ago

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Mike Roberts Springfield, OH

One of the only providers in my area but actually the service has come leaps and bounds in the last year. I definitely would not switch again to go to ATT!

1 year ago