Name: Spectrum
Rating: 3.0

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Lace and Michael Smith Palm Bay, FL

Slow, extremely slow even though they claim we have the fast service. Too expensive and extremely unreliable. We have to turn off the unit several times a week because the Internet disappears. I wouldn't recommend Spectrum to my worst enemy.

7 years ago

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John Ford Lewistown, OH

They're getting to expensive. They lure you in with a 2 year program. Then hammer your backside with an increase in price.

7 years ago

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Heather-daughter Lexington, SC

Great. No outages. When you call customer service there is no long wait. That is the samw whwn you go in.

7 years ago

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Luis Morales Turlock, CA

The speed is good but they seem to have service outage too often and it disrupts my business and usually last all day other than that they seem to be ok

7 years ago

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Steven Davis

Good: Good service, no downtime, good internet, easy connection & hookup: Bad paying for service you don't need(land line)

7 years ago

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Anonymous

The people who come to the house to repair or to replace an item. The people who answer the phone are ill informed and rude.

7 years ago

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Charles E

Fast speed is the best i can say for them. Occassionally internet drops but i cannot be certsin it is their issue. Happens when in netflix.

7 years ago

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Anonymous Ontario, CA

I have never had any issues with Spectrum. When I have called to speak to someone they always professional.

7 years ago

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BG Denton, TX

Reliable and service is great. When I had a problem they were here the next day and fixed the problem

7 years ago

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Horace Howington

It's fast and even when other electronic issues arise in our home 98% of the time our internet is still going strong

7 years ago

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Duane Saint Charles, MO

Pretty fast internet service (good), not always reliable, when it goes down (not that often) hard to contact a real person (bad)

7 years ago

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Tina Schroeder Sedalia, MO

Fast and reliable internet service. Customer service is good. Only thing i didnt appreciate is they left wires messy when they installed.

7 years ago

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Hong Cheng

The service is generally fine, but sometime it becomes quite slow. I could not find a better alternative; otherwise, I would switch.

7 years ago

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George Hassemer

Spectrum was very cost effective. Their internet was fast!!!!!!!!! Very few minimal problems that were resolved

7 years ago

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Michael Ventura Boiling Springs, SC

fast internet speeds and reliable internet service. I also subscribe to the streaming television package.

7 years ago

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Jami plowman Tuscaloosa, AL

Because we are constantly losing wifi. And then when we call they want to tell us to reset it. We know this by now. Plus they charge everytime they do a service call

7 years ago

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Roxanna

Dishonest. They told me I was on a plan and my bill was fixed, then it was never done. You call and get India and they promise to resolve your issue within 72 hours, it never happens.

7 years ago

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HAROLD MORGAN

I wouldn't rate any that I have used higher. Most have to-do customer service, and Charter never stops trying to upsell. I grow tired of that very soon.

7 years ago

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Charlene

Extremely poor customer service. Poor training on customer service representatives. Had to state my problem 5+ times and be routed to many different staff member before a conclusion was made. No improvement after all.

7 years ago

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Michael Hovsepian

Works almost all the time, good service, decent price. It was a Time Warner for 4 years before it changed to a Spectrum.

7 years ago

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Alex Murphy Reno, NV

Charter is expensive, but I love their internet and cable. We have had them for years and I never have problems with it

8 years ago

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Leora Gilboa Ballwin, MO

We were told we will have 100MBps and are paying accordingly... after trying it for a while we called their support and realized,using speedtest.net that we are getting only 24 Mbps!!! Charter said that it can be 100MBps if we do not use a router.. How can that be?!? !!!

9 years ago

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Pete Smithfield, VA

I've had Charter Internet for 3 years and I have had minimum interuptions with it. I recommend it for all of your daily uses.

10 years ago

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Tina Jones

We were hesitant to switch internet service providers, but Spectrum made it painless, seamless and at a great cost savings for 2 years

1 year ago

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Kyrstyn Strehlke

We have been with charter/spectrum for years their internet has been very good for the most part, the price is higher then most but you like what you like I guess!

1 year ago

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Parvez

Internet connection are so lost in the Spectrum. Name fits the company right. During the pandemic when I called and was told what do you want me to do about it and my kids used to connect from my cell phone via Hotpost VERIZON had great connection even used to watch Netflix on my TV via connected from Cell Phone. Submit your address to Verizon FIOS online so they will see demand in your area and probably expand.

1 year ago

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Sandy Porter

Always get notified if there is an outage, personnel over phone very courteous and helpful. I've had spectrum for many years and never had a problem

1 year ago

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j s

Service is reliable in Wadena Minnesota. After the first 12 months prices double for phone and internet. They offer Lifeline in other states, but not Minnesota.

1 year ago

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Adam Scondo

I called to talk to them about the constant loss of my internet - their response “our systems check out good, must be your router”. I asked then why are all my neighbors having the same problem - they don’t use my router. They then asked if my Ethernet cable items kept a good signal. I told them I don’t use Ethernet cables - the purpose of WIFI is not have cables. Once again, I was told to check my router. Spectrum service is getting terrible.

1 year ago

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Kimberly Robinson

Spectrum should have special pricing for seniors and disabled customers. My mom pays $175 a month for 15 channels and internet. Your ripping people off because your not regulated and own the territory so you can steal from customers. Have a set price for our seniors and disabled folks.

1 year ago

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Jay Rallion

I like the internet service they provide, but I'm very disappointed that they keep raising the price without any prior notice. I pay about 200% more now than when i first signed up for years ago!

1 year ago

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MzMazzey

They always are happy to help solve any problem I have with my internet and phone. Great problem solvers! Thankya much!

1 year ago

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Alisia A Steverson

Spectrum high-speed internet service is ok, but if I could get another internet service in my area I would. They are always going out and I work from home, so most of the time I cannot complete my job

1 year ago

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Sinister Babe Kyle, TX

Have been a customer for over 14 years now only because there are no other providers in our town, and we have always had a problem with their service. But recently I upgraded to an Amazon router which works a lot better with their service. But in the end we get what we pay for with their service.

1 year ago

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Raj R

No contracts or data caps. Incentives and plenty of promotions to start off with to experience its products and services..

1 year ago

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Lynne Holt Tullahoma, TN

Best value in Internet an tv service. I recently swapped to their mobile phone love or. Picks up great and got one free for a year !!

2 years ago

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Sue BC Wilmington, NC

Spectrum acquired our account after taking over Time Warner. We had basic internet that was a good price,. Ever since Spectrum our bill has gone up every year to where it is almost triple the price. Our Internet drops out fairly frequently too which is frustrating.

2 years ago

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Andrea Simpson Forney, TX

I have been a customer for years. The price is always fluctuation and so does the service. They are usually very quick to fix issues but I do think some lines need to be replaced to avoid the constant outages.

2 years ago

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Crystal B. Dallas, TX

Our experience with Spectrum has been nothing but smooth and easy. Never had any issues. Internet speed, connectivity, all great! 👍

2 years ago

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Karina Segura Hesperia, CA

Internet service was ok at first. Ultimately switched providers because I kept having to call customer service way too many times due to Internet not working. Unsure if it was due to my area

2 years ago

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Delisa Rideout Wasco, CA

Not the best or the worst in terms of consistency with our signal. Prices are reasonable. Pretty responsive in the past when we have had issues we could not resolve ourselves.

2 years ago

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Ms Missy McDonough, GA

Spectrum is pretty pricey but they alert you to outages constantlyand they do not have many outages. I've been a customer for several years and I haven't had an issue with coverage.

2 years ago

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Jeremy Summa Inverness, FL

I have business class internet because the residential modem created to much down time. With business class I pay at least double and I will admit the service doesn’t drop hardly ever I wish I got that with residential.

2 years ago

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Donna McEleny Largo, FL

Dislikes: Internet Equipment is dated. Speed is slow on internet. Many TV shows are on different channels at the same time. Cost is too high. Likes: The customer service personnel are very helpful.

2 years ago

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Tawana H Waco, TX

Their wifi service is really fast and good. They are flexible with their Billings especially if you need extra days to pay your bill. However when it storms you will lose power.

2 years ago

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Carly Pryer Garland, TX

I have Spectrum internet and cellular service. I have decreased the amount of money I’ve had to spend in the past. I’m very satisfied with their service.

2 years ago

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Mike Roberts Springfield, OH

One of the only providers in my area but actually the service has come leaps and bounds in the last year. I definitely would not switch again to go to ATT!

2 years ago

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Faith L Kalamazoo, MI

This internet has a lot of outages but is the only one available in my area so I just have to deal with it. I'd probably choose another service if one was available.

2 years ago

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K. Elliss Brooklyn, NY

Always great signal with high speed Internet as well as cable! Love the big box..especially so I don't lose a show if I'm working!

2 years ago

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Tony Hamilton

Not a bad company but I believe that they should tell you that some phones have trouble with the SIM cards and they are aware of this problem and send you a new card right away 😊

2 years ago