Name: Spectrum
Rating: 3.5

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Denise Kelley Cincinnati, OH

Internet is $75.00 a month. Only running special for new customers. Worker put the internet in my bedroom. Too much light in my room. Worker did not take the time check wiring on outside.

4 years ago

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P. Williamson Bozeman, MT

Charter Spectrum has taken advantage of their local monopoly of broadband internet services to overcharge customers while throttling back on speeds. This ISP corporation like just about all of the others has an enemy of Net Neutrality, as it wants to divide the internet into fast and slow lanes and then charge more for the fast lanes while throttling the slow lanes further.

4 years ago

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Anonymous

I like Spectrum they always have good service. I do have problem with my internet from time to time. I work from home so its hard to work when wirless goes in and out.

4 years ago

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Mike

Spectrum has fast reliable service. Their customer service is knowledgeable and friendly. The price for the services provided are very competitive.

4 years ago

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Pamela S Hartman

We have been with Charter/Spectrum for 14 years. Their customer support, quality of products and expertise are excellent.

4 years ago

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Lorena Casanova

Rarely do i have an issue with service and whenever I call customer service they normally resolve the issue over the phone within less than 30 minutes

4 years ago

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James Strassburg

I purchased a google Wi-Fi router the one supplied would on a good day give 30% of the stated speed. It would lock up once or twice a day. The modem freezes about every other day. When I called Spectrum and finally got a human. I was put on hold to transfer to tech support after 5 minutes on hold I was disconnected. This happened on 3 separate days

4 years ago Edited September 14, 2021

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Bradley kamke Appleton, WI

My apartment only allows Spectrum. I switched to Spectrum. Iv had Spectrum for the past 7 months I have had nothing but problems. My wifi has gone out 4 times for 5 to 7 days each time. I lived at another appartment prior to this for 2 years and had ATT and never had any issues with service or customer support. Each time Iv called "Spectrum" I have never talked to a human. I have talked to a machine every. Single. Time. Personally I recommend that you DO NOT CHOSE these crooks. They seems to not care about you and only care to a whole as Spectrum... I rate Spectrum 1 out of 5 easily.

5 years ago

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Sam Holden Los Angeles, CA

Spectrum sucks! I called to get internet service from them, because they are the only provider in my neighborhood, and it was like I was talking to a car dealership. There are all these hidden fees and charges that will hit you. Also never get the "free" modem from them it just a way for them to throttle you internet. This company is down right shady.

5 years ago

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Amy Q Grand Prairie, TX

We canceled 2 days after the $180 charge and found they do not prorate. Seriously! That alone is just tacky. Spectrum charged $180 for the same services as AT&T, who only charges $115. Stupid me for thinking the speed would make enough difference to offset the inflated charges. The remote is a disaster, so if you like football, you will HATE the Spectrum remote. You will lose the ability to skip forward or go backwards a few seconds. And, if you do not have the coax cables in your house, they will need to come out and it will cost you more than you want to pay.

5 years ago

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Noname Covington, LA

Outstanding service, Customer Service etc. I recently had an issue I called and actually talked with a human...well done

5 years ago

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Texas Pet Owner

Because I have no other choice, I need to keep spectrum, I am paying for 100mbps, but it is randomly that we get that speed, we fluctuate from 5 to 60 average. I wish they had competition, I would switch in a split second.

5 years ago

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Glenn Yuma, AZ

The internet is reliable and fast. My house is odd shaped and the signal would not travel through the house. They fixed the problem in a short time.

5 years ago

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Renee Columbus, OH

Spectrum is the worst company ever. Everyone there is incompetent. I’m moving but said leave my old service on through 4/27. I said turn on my new service 4/11/2019. Then they mailed the box to the new house prior to us getting possession. Then I said I send a technician I will pay the $40. They charged me and never sent someone. Then I called and their services continently were down and they couldn’t help fix their mistake.

5 years ago

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Zhen Sun San Gabriel, CA

Spectrum for internet speed is slow and poor connection has been going on for past a couple years and I contact them for credit for the poor service most of the time they will refuse or they'll make it difficult for them to listen to me or even they promise to give credit for their poor service but later on they never apply credit. few occasions that apply but only 1 or 2 dollars here and there and they keep raising their price. they are monopoly. we need to take them accountable for their deeds! Thanks.

5 years ago

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Kathy Lawson

Love everything but feel it is too expensive. Can't believe we are paying over $200 for TV, phone (which we don't use) and internet.

5 years ago

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Noel Gloversville, NY

If there was an opting to leave NO stars i would. I despise spectrum internet. I went from a 65mps throught another company to 100mps through spectrum. I am highly regreting that decision. The internet does stay connected despite several visits from the techicians. You cannot run multiple devices. You cannot watch a 30min tv show with out dropping connection every 5 minutes. And if you want to talk about gaming. 😲😂 what a joke. I cannot wait to get this months bill so i can shut this garbage off and go back to my 65mps from frontier. Spectrum is GARBAGE.

5 years ago

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Shirley

Internet is intermittently slow for no reason. Moving to a non provider router brings better results than any they have ever provided. Service is okay but different departments impart conflicting information.

5 years ago

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Ryan E Brainerd, MN

Too expensive. I am a small business owner and office out of my home. They are the only hardwire cable and internet provider in my neighborhood and they have me by the balls.....

5 years ago

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Bobbie Budgett Melbourne, FL

I enjpy the faster internet, but i question the availabilty and acess of the DVR server. Oftentimes the shows I tape i can't access. That's frustrating.

5 years ago

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Charlie Kingston, IL

Took 2 months to do a drop bury and numerous phone calls with numerous supervisors to get a drop bury done. VERY POOR CUSTOMER SERVICE WITH A VERY POOR BURIAL DEPARTMENT. Very disappointed with how i have been treated during this time. They won't admit fault and they tell me they wont give me somekind of compensation for my time of waiting and delaying my home remodel. So with this I say this company has poor customer service and poor company values. They will drag you along and wont help you when its done. ALL THEY CARE ABOUT IS YOUR MONEY NOT YOU. Thanks for screwing me Charter!!!!!!!

6 years ago

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Emma Tanner Montour Falls, NY

I keep having outages. My internet works sometimes and then my router has random blinking lights which shows my internet is on but I can’t access anything onto it. This needs to be fixed! I am sick and tired of not having the internet me and my family wants!

6 years ago

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Jean C Thompson Appleton, WI

I am not getting anywhere near the speed they advertise for internet and I have a hundred channels of TV I never watch but am denied a better deal because I have to give up all service for 30 days to qualify.

6 years ago

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Catherine Wilson Carrollton, KY

After husband and I split I put cable in my name. Paid two months bills and service was put on hold because he did not pay his bill off. Although my balance is zero I am being held accountable. Been with them a long time but will be looking for service elsewhere. How does a company punish someone that pays their bill.

6 years ago

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Mary Ann Marble Falls, TX

I have steady streaming with no interruptions. The internet is fast & does not have on...off....on...off signals, which is maddening.

6 years ago

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Katherine Vallera Los Angeles, CA

They are THE WORST!! It takes forever to reach anyone over the phone, then they pass you back and forth for hours, they don't comply with federal regulations stipulated by the FCC Cable Act and they really don't care, either. They have a monopoly on the market so they do whatever they want. They were overcharging me and it took me MONTHS to get it fixed. I had to go to the attorney general and BBB, which pissed Spectrum off so they began harassing me every day and being abusive!! It's just bad bad bad BAD. Wish I had other options.

6 years ago

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Irene Schmigiel Buffalo, NY

I rated it low because of the cost of this internet service. As a senior on a very very fixed income, they would not budge on what I have to pay. My bill goes up every year, this year it was $20.00/mo. Times that by 12 months, and I get nothing more for the huge increase. Shame on them.

6 years ago

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Stephen Weatherly Sarasota, FL

They are more interested in money than providing reliable service. After a power failure my service did not activate when power was restored. I was told that only if I returned 1400 miles from my seasonal home to provide access to the inoperative equipment could my service be repaired. In the interim I was given the option of continuing to pay or close my account. I decided to close my account. I was told I could return their equipment when I returned. Less than a month later I received a large bill for their equipment, even though I had been a subscriber for over 15 years .

6 years ago

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Debby Willis

I have never had any problems with this company. I haven't been double charged every month like I was when I had CenturyLink.

6 years ago

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Paige Murphy

Usually pretty good, but when problems arise they tend to always think it's YOUR problem: your computer; your router; your wiring; your operating system; your browser; your email client. and so on.

6 years ago

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Shirley Watson

Because the monitor keeps going down. I think they need to replace t That is very irritable.his monitor with one that doesn't go out every 30 minutes.

6 years ago

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K HANEY Denton, TX

Charter Spectrum continues to falsely advertise starting internet download speeds of 60mps, but I have been a customer for a year and, despite being told I would soon get 60mbps, I have never had a speed that fast. My average speed is 30mbps. They are falsely advertising this all over Texas. I don't understand how they are allowed to do that.

8 years ago

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Alisia A Steverson

Spectrum high-speed internet service is ok, but if I could get another internet service in my area I would. They are always going out and I work from home, so most of the time I cannot complete my job

9 months ago

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Sinister Babe Kyle, TX

Have been a customer for over 14 years now only because there are no other providers in our town, and we have always had a problem with their service. But recently I upgraded to an Amazon router which works a lot better with their service. But in the end we get what we pay for with their service.

9 months ago

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Raj R

No contracts or data caps. Incentives and plenty of promotions to start off with to experience its products and services..

10 months ago

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Lynne Holt Tullahoma, TN

Best value in Internet an tv service. I recently swapped to their mobile phone love or. Picks up great and got one free for a year !!

11 months ago

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Stephanie Ponce Hemet, CA

My current provider with internet, cable and cell phone. I pay so little compared to Verizon. My service works well in my area. Definitely recommend.

1 year ago

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Debra Sumter, SC

They have been quick to resolve any issues I have had with my system. They went over and above with customer service to locate a problem I was having with my moble device.

1 year ago

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f win Fort Lauderdale, FL

I’m so fed up with S’pectrum their internet service truly is awful as well as the cable service which is tied to the internet. I have no speed the internet freezes my tablet, TV, laptops and iPhones. No matter how much I call in and complain nothing gets resolved even when they send inexperienced tech into my home. I pay so much monthly and I have no idea what I am paying for. I’ continue to be extremely disappointed with Spectrum. Also their Customer Service reps are beyond rude.

1 year ago

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Nidia Salichs Ballwin, MO

I love spectrum. The company is very good. They text us if we have a power outage and that is very helpful to us. Thank you for the Internet service you provide.

1 year ago

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Phoebe Florissant, MO

I have had this service for years and like any service there a few problems, but Spectrum has always worked to solve the problem. I am satisfied with the service.

1 year ago

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JK Morgan Converse, TX

When I contacted spectrum inquiring if they serviced my area the agent said I was required to set up an account before I could find out . I declined. The agent the advised me I would be rejected if I called back. Again I declined. Hard sell tactic like that is poor service. Shame on spectrum.

1 year ago

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Bryce Stradling Columbus, OH

Speeds widely fluctuate and rarely ever reach the cap we pay for. My wife and I both work from home and from time to time we'll just have a massive lag that interrupts our meetings. It's also extremely expensive compared to what other companies are offering in our area, we just don't have any other options in our neighborhood. Customer service has never been responsive and they usually are busy trying to upsell us on other products.

1 year ago

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KmanAuto

Depends where you are located. My parents, located in what would be considered more Rural, were able to get 300mbit years ago. Me, in the middle of Wisconsin's largest city, was stuck with 2mbit service until 2022.

1 year ago

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JB Newport, MI

I pay 166 a month for cable and internet, plus an additional 60 in other services not provided by Spectrum. Programs frequently freeze and system has to be restarted. Phone service is bundled - poor data plan, customer service at local store is very poor. When contract ends in two months will be switching to other providers & will never recommend Spectrum.

1 year ago

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Rodrigues Bogan Boiling Springs, SC

I have been with this company for the past 5 years.... The service works great but the price keeps going up and my router has been changed like 4 times but overall it's not bad

1 year ago

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Shirley Vickinovac Lincoln, NE

When we had spectrum as our home/business Internet, I rarely had issues. My husband now has spectrum for his home Internet as he travels for work and he cannot get a wireless signal, the company wanted to have him install everything himself, and then still wanted to charge him for that.

1 year ago

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Rhonda Hirner

Spotty wifi in upper apartments. Feel that they take advantage of people who spectrum is their only choice for cable. Constantly slowly raise your bill for stupid reasons and should offer better payment options for people retired or disabled

1 year ago

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cindy g Victorville, CA

During the time we had spectrum, their customer service was great even though sometimes we run into technical problems. They were always be helpful and get us back on track.

1 year ago Edited May 24, 2023

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Beth Perkins Great Falls, MT

I recently moved and wasn't sure about going with a new internet provider. Spectrum was above and beyond with customer service, timeliness and clarity.

1 year ago