Name: Spectrum
Rating: 3.4

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Shirley

Internet is intermittently slow for no reason. Moving to a non provider router brings better results than any they have ever provided. Service is okay but different departments impart conflicting information.

6 years ago

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Ryan E Brainerd, MN

Too expensive. I am a small business owner and office out of my home. They are the only hardwire cable and internet provider in my neighborhood and they have me by the balls.....

6 years ago

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Bobbie Budgett Melbourne, FL

I enjpy the faster internet, but i question the availabilty and acess of the DVR server. Oftentimes the shows I tape i can't access. That's frustrating.

6 years ago

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Charlie Kingston, IL

Took 2 months to do a drop bury and numerous phone calls with numerous supervisors to get a drop bury done. VERY POOR CUSTOMER SERVICE WITH A VERY POOR BURIAL DEPARTMENT. Very disappointed with how i have been treated during this time. They won't admit fault and they tell me they wont give me somekind of compensation for my time of waiting and delaying my home remodel. So with this I say this company has poor customer service and poor company values. They will drag you along and wont help you when its done. ALL THEY CARE ABOUT IS YOUR MONEY NOT YOU. Thanks for screwing me Charter!!!!!!!

6 years ago

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Emma Tanner Montour Falls, NY

I keep having outages. My internet works sometimes and then my router has random blinking lights which shows my internet is on but I can’t access anything onto it. This needs to be fixed! I am sick and tired of not having the internet me and my family wants!

6 years ago

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Jean C Thompson Appleton, WI

I am not getting anywhere near the speed they advertise for internet and I have a hundred channels of TV I never watch but am denied a better deal because I have to give up all service for 30 days to qualify.

6 years ago

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Catherine Wilson Carrollton, KY

After husband and I split I put cable in my name. Paid two months bills and service was put on hold because he did not pay his bill off. Although my balance is zero I am being held accountable. Been with them a long time but will be looking for service elsewhere. How does a company punish someone that pays their bill.

7 years ago

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Mary Ann Marble Falls, TX

I have steady streaming with no interruptions. The internet is fast & does not have on...off....on...off signals, which is maddening.

7 years ago

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Katherine Vallera Los Angeles, CA

They are THE WORST!! It takes forever to reach anyone over the phone, then they pass you back and forth for hours, they don't comply with federal regulations stipulated by the FCC Cable Act and they really don't care, either. They have a monopoly on the market so they do whatever they want. They were overcharging me and it took me MONTHS to get it fixed. I had to go to the attorney general and BBB, which pissed Spectrum off so they began harassing me every day and being abusive!! It's just bad bad bad BAD. Wish I had other options.

7 years ago

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Irene Schmigiel Buffalo, NY

I rated it low because of the cost of this internet service. As a senior on a very very fixed income, they would not budge on what I have to pay. My bill goes up every year, this year it was $20.00/mo. Times that by 12 months, and I get nothing more for the huge increase. Shame on them.

7 years ago

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Stephen Weatherly Sarasota, FL

They are more interested in money than providing reliable service. After a power failure my service did not activate when power was restored. I was told that only if I returned 1400 miles from my seasonal home to provide access to the inoperative equipment could my service be repaired. In the interim I was given the option of continuing to pay or close my account. I decided to close my account. I was told I could return their equipment when I returned. Less than a month later I received a large bill for their equipment, even though I had been a subscriber for over 15 years .

7 years ago

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Debby Willis

I have never had any problems with this company. I haven't been double charged every month like I was when I had CenturyLink.

7 years ago

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Paige Murphy

Usually pretty good, but when problems arise they tend to always think it's YOUR problem: your computer; your router; your wiring; your operating system; your browser; your email client. and so on.

7 years ago

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Shirley Watson

Because the monitor keeps going down. I think they need to replace t That is very irritable.his monitor with one that doesn't go out every 30 minutes.

7 years ago

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K HANEY Denton, TX

Charter Spectrum continues to falsely advertise starting internet download speeds of 60mps, but I have been a customer for a year and, despite being told I would soon get 60mbps, I have never had a speed that fast. My average speed is 30mbps. They are falsely advertising this all over Texas. I don't understand how they are allowed to do that.

8 years ago

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Tina Jones

We were hesitant to switch internet service providers, but Spectrum made it painless, seamless and at a great cost savings for 2 years

10 months ago

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Kyrstyn Strehlke

We have been with charter/spectrum for years their internet has been very good for the most part, the price is higher then most but you like what you like I guess!

10 months ago

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Parvez

Internet connection are so lost in the Spectrum. Name fits the company right. During the pandemic when I called and was told what do you want me to do about it and my kids used to connect from my cell phone via Hotpost VERIZON had great connection even used to watch Netflix on my TV via connected from Cell Phone. Submit your address to Verizon FIOS online so they will see demand in your area and probably expand.

10 months ago

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Sandy Porter

Always get notified if there is an outage, personnel over phone very courteous and helpful. I've had spectrum for many years and never had a problem

10 months ago

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j s

Service is reliable in Wadena Minnesota. After the first 12 months prices double for phone and internet. They offer Lifeline in other states, but not Minnesota.

10 months ago

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Adam Scondo

I called to talk to them about the constant loss of my internet - their response “our systems check out good, must be your router”. I asked then why are all my neighbors having the same problem - they don’t use my router. They then asked if my Ethernet cable items kept a good signal. I told them I don’t use Ethernet cables - the purpose of WIFI is not have cables. Once again, I was told to check my router. Spectrum service is getting terrible.

10 months ago

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Len Cabela

I didn't like Spectrum internet bundled with cable TV and phone. Each month I was ripped off by the $267 payment and then they refused to hire me even for a sales job because of my driving record, even though I drove a semi for 23 years and a car for 35 years and have a nice late model vehicle and good insurance. I finally wisened up and ditched the cable that is yesterday's technology and switched to Kinetic powered by Windstream, puretalk phones, and streaming. Smart TVs are the thing now and Spectrum is going the way of the dodo just like Blockbuster did. BTW, my dentist's office was suffering with no phone service for at least a week and a half and then I ran up there and talked to the secretary who said they have Spectrum! Big mistake! But what do you expect from such a huge multinational company? "We don't care, we're the phone company." (Roseanne R.)

1 year ago

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Annie Hickey Ormond Beach, FL

Spectrum did a great job with the wi-fi at my new home. They help me get set up with the affordable connectivity program. And they are so helpful when you go in the store.

1 year ago

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Selina Warner Hudson, FL

I would definitely recommend spectrum internet and phone services. They have great customer service. They have great prices and always help you get into a good promotion!

1 year ago

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Dawn Grover

We used spectrum for about a year and had no real complaints. The customer service was decent and we did have some glitches in the Internet, but it was rare and was fixed pretty quickly.

1 year ago

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Mike Vansickle Dallas, TX

They have American based reps who are very courteous and respectful. The internet connection has been less than desired. It may just be our experience so this may not be typical of most accounts.

1 year ago

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Tiffani Dally Brighton, MI

We had great internet service when we were with Spectrum. I wish they covered the area where I now live because they were much faster and more reliable than our current provider.

1 year ago

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Stephanie Ponce Hemet, CA

My current provider with internet, cable and cell phone. I pay so little compared to Verizon. My service works well in my area. Definitely recommend.

1 year ago

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Debra Sumter, SC

They have been quick to resolve any issues I have had with my system. They went over and above with customer service to locate a problem I was having with my moble device.

1 year ago

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f win Fort Lauderdale, FL

I’m so fed up with S’pectrum their internet service truly is awful as well as the cable service which is tied to the internet. I have no speed the internet freezes my tablet, TV, laptops and iPhones. No matter how much I call in and complain nothing gets resolved even when they send inexperienced tech into my home. I pay so much monthly and I have no idea what I am paying for. I’ continue to be extremely disappointed with Spectrum. Also their Customer Service reps are beyond rude.

1 year ago

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Nidia Salichs Ballwin, MO

I love spectrum. The company is very good. They text us if we have a power outage and that is very helpful to us. Thank you for the Internet service you provide.

1 year ago

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Phoebe Florissant, MO

I have had this service for years and like any service there a few problems, but Spectrum has always worked to solve the problem. I am satisfied with the service.

1 year ago

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JK Morgan Converse, TX

When I contacted spectrum inquiring if they serviced my area the agent said I was required to set up an account before I could find out . I declined. The agent the advised me I would be rejected if I called back. Again I declined. Hard sell tactic like that is poor service. Shame on spectrum.

1 year ago

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Bryce Stradling Columbus, OH

Speeds widely fluctuate and rarely ever reach the cap we pay for. My wife and I both work from home and from time to time we'll just have a massive lag that interrupts our meetings. It's also extremely expensive compared to what other companies are offering in our area, we just don't have any other options in our neighborhood. Customer service has never been responsive and they usually are busy trying to upsell us on other products.

1 year ago

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KmanAuto

Depends where you are located. My parents, located in what would be considered more Rural, were able to get 300mbit years ago. Me, in the middle of Wisconsin's largest city, was stuck with 2mbit service until 2022.

1 year ago

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JB Newport, MI

I pay 166 a month for cable and internet, plus an additional 60 in other services not provided by Spectrum. Programs frequently freeze and system has to be restarted. Phone service is bundled - poor data plan, customer service at local store is very poor. When contract ends in two months will be switching to other providers & will never recommend Spectrum.

1 year ago

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Rodrigues Bogan Boiling Springs, SC

I have been with this company for the past 5 years.... The service works great but the price keeps going up and my router has been changed like 4 times but overall it's not bad

1 year ago

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Shirley Vickinovac Lincoln, NE

When we had spectrum as our home/business Internet, I rarely had issues. My husband now has spectrum for his home Internet as he travels for work and he cannot get a wireless signal, the company wanted to have him install everything himself, and then still wanted to charge him for that.

1 year ago

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Rhonda Hirner

Spotty wifi in upper apartments. Feel that they take advantage of people who spectrum is their only choice for cable. Constantly slowly raise your bill for stupid reasons and should offer better payment options for people retired or disabled

1 year ago

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cindy g Victorville, CA

During the time we had spectrum, their customer service was great even though sometimes we run into technical problems. They were always be helpful and get us back on track.

1 year ago Edited May 24, 2023

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Beth Perkins Great Falls, MT

I recently moved and wasn't sure about going with a new internet provider. Spectrum was above and beyond with customer service, timeliness and clarity.

2 years ago

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Maureen OConnor Palm Coast, FL

Does anyone like Spectrum/Charter? For me, unfortunately, it's the only game in town. I have my wireless go out on me at least four times a week where I have to reset my equipment. I don't have cable, so I stream when I watch tv, and getting disconnected can be very frustrating. Their customer service is highly lacking, but I think that can be said to be a universal problem nowadays. It would be nice to have a choice, but I currently do not, so I have to live with it.

2 years ago

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Tara Murray Cleveland, OH

I really love spectrum's Internet it's fast and I've never had any problems with it. And they do a free plan for people who are low income which is helpful

2 years ago

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Riley McKinniss

We’ve had great service since moving to our current city and working with Spectrum! A few outages here and there but typically during the work day and it doesn’t affect us.

2 years ago

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Heather H Sanford, FL

Spectrum consistently raises their rates and throttles internet speeds. While Spectrum is easy to do business with, customers should expect zero rewards for being a loyal customer for years. Spectrum will always increase rates or give better deals through promotions to new customers only, leaving long-term customers with rate raising surprises.

2 years ago

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Natalie Harper Washington Court House, OH

I enjoy the internet speeds I get from spectrum and the bundle deal I get with my home phone yes a landline with my internet and some streaming cable not on my home TV but on my laptop.

2 years ago

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Jessica C Suwanee, GA

I would definitely for this service more the place that I'm at the Wi-Fi is terrible and it drops so many times like it's unbelievable how much it drops. We having to sign back in several times throughout the day. If it wasn't for that I would definitely rate five stars

2 years ago

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shondell brown McDonough, GA

This company offers the best rate for wifi coverage on my area. They are not the best service provider but, they are fast attentive and efficient to your needs and concerns!

2 years ago

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BBQ Boy! LA

Over price! If an outage happens and your out of service you have to call for compensation. Sad it should be automatic. The price for the Internet is and cable is outrageous. When you do call they are quick to fix the problem or try to give you a "deal".

2 years ago

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Crystal Batavia, IL

We've used this internet provider before and were basically happy with our experience for the price we paid. We didn't encounter too many issues with our service and would probably use it again if we needed to switch!

2 years ago