Name: Spectrum
Rating: 3.3

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Chris G

They are better than anyone else in the area, but our internet goes out frequently and have to reset box. Each tech that comes out says they've fixed the problem, whether they've put in new wiring somewhere or replaced a box. But the problem always comes back within a few hours - weeks. Also the jump from their introductory rate to 1 year later is shameful! Every year you have to leave for a few weeks/months or threaten to leave (once you've shown you will follow through) to get the price back down to less than absolute robbery!

1 year ago

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Kelsey Conner Wilmington, NC

Spectrum has been an excellent internet provider for us. In the event that something goes wrong, they are quick to resolve the issue and they have excellent customer service guiding you throughout the process.

1 year ago

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Cody Callaway Dallas, TX

Overall satisfied with Spectrum. There is internet outages sometimes, but they are good about notifying customers about the outages and when they will be resolved. Only giving 4 stars instead of 5, as I think they could reduce there monthly rate a bit.

1 year ago

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Sandra Anderson Spring Hill, FL

Minor problems can be solved on line with the Spectrum app. Landline service offers span blockers. Spectrum internet service has been very realiable in all the many years I have used Spectrum and Bright House.

1 year ago

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Eleathia Wilkins Winston-Salem, NC

Spectrum has been a good company when it comes internet as far as reliability. During severe storms the signals usual still works and if not, the outage is not king. I do not like the constant price increase. As far as cellular prices are ridiculous high, but again reliability is great.

1 year ago

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Joseph Peterson Milwaukee, WI

I love Spectrum! They under promise and overdeliver in my opinion. We signed up for 100mbps service and are now up to 300mpbs service without paying more. they keep upgrading it.

1 year ago

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T Hazen Lakeville, MN

They have been ok for 2 years, when I have experienced issues or down service and called in to investigate it seems they were already aware which was helpful. I live in a new construction area so there were outages a lot in the first year or so but were resolved timely and have since slowed down.

1 year ago

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Sierra Jo Smith Pomeroy, WA

Regrettably, my experience with Spectrum.com has been far from satisfactory. The website's performance is plagued by frustratingly slow speeds, making simple tasks a time-consuming ordeal. Browsing through plans, managing accounts, and accessing support resources often result in sluggish loading times and unresponsiveness, causing unnecessary frustration. Furthermore, the pricing on Spectrum.com leaves much to be desired. The costs associated with their services are disproportionately high, especially considering the lackluster performance. Monthly bills quickly add up, leaving customers feeling overcharged for the quality of service provided. In an age where reliable and affordable internet access is crucial, Spectrum.com fails to meet expectations. The combination of slow website speeds and exorbitant prices makes it difficult to justify choosing Spectrum as a service provider. For a more seamless and cost-effective experience, exploring alternative options may prove to be a wiser choice.

1 year ago

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beth vonnegut

While we are happy to have internet, sometimes our wifi drops the connection. I have had to take my phone to work in order to receive the updates. Spectrum is competitive with its rates and we have enjoyed having dependable wifi and interent.

1 year ago Edited June 20, 2023

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Donald O'Malley San Francisco, CA

Spectrum has been generally good for the year and a half we have used their service for home internet. Recently (2nd quarter of '23) we seem to notice slowness/pages not loading, but there are so many variables we cannot definitively attribute this to a Spectrum problem.

1 year ago

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peggy cherry Fayetteville, NC

Spectrum is a company that either you will love them or tolerate them. For a long time they were our only option now we have other options to compete with them. Their service is up and down. They need to update their systems so people can stay Coro the Internet.

1 year ago

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Misty Peoples Independence, MO

Amazing service for a great price. Love my home bundle of internet and home phone helps me get in touch with my daughter when I'm away and never gets lost like her cell phone lol

1 year ago

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Harley Lindenmuth Fairborn, OH

Overall, Spectrum has provided reliable service. I'm often disappointed that they don't extend the same offers to loyal customers that they offer to new customers. I also wish they would bury their cables a little deeper. I have a 5 foot section that's not buried at all.

1 year ago

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Tiisha Burrell Cleveland, OH

Been using Spectrum for at least the last 10 years . It’s slower than expected due to the cost of it, but that’s because it’s so many customers and not any other internet service providers in my local area. I think the price is sort of high compared to other companies which is not available on my side of town. But again it’s all we have in my neighborhood, which is the east side of Cleveland. I just wish it wouldn’t buffer so much during my favorite shows. Spectrum should also do something for their loyal customers to show appreciation.

2 years ago

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Todd Vallin Tampa, FL

All cable companies are bad at what they do for what you pay, I've had them all,cant continue changing accounts all the time,outages often 3yrs in this residence, have had them here minimum of 20 times,and at least 50 calls, and billing not good 3 separate times payment went to different accounts, service disconnected twice,even after they said it wouldn't be.

2 years ago

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jennifer mcleod Myrtle Beach, SC

Spectrum is awesome they have the fastest Internet ever and the best customer service they are so easy to work with and they deliver everything that they say they stick by their word and they’re always someone there to help you when you need them they are a fabulous company

2 years ago

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Mayc Gray Georgetown, IN

Spectrum is an outstanding Internet provider! From the customer service, to the quality of Internet connection, to the bill it's all worth it. I would 100% recommend Spectrum to anyone!

2 years ago

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Marilyn Montrose Lancaster, OH

I have used Spectrum for years, they are usually very good at servicing their system. But i have had trouble with a hacker. I told them and most of the staff didn't know what to do. This week I got help from a knowledgeable agent. She changed not one password, but two and it really helped.

2 years ago

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Janel Hagar Columbia, SC

We had spectrum internet before we switched to AT&t fiber. I cannot remember what speed we had but it was the fastest that they offered. It dropped often. However, we did try the fastest speed AT&t had before Fiber and that was slower.

2 years ago

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Jason Atlanta, GA

I have never had a problem with Spectrum. The only reason I do not use them now is because I could get another internet service in my new apartment which is cheaper, faster, and supposed to be more reliable than Spectrum. I am able to get 1 gig with a different provider for the same price as half a gig with Spectrum.

2 years ago Edited January 6, 2023

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Mareema Hein Eugene, OR

It was really hard to find a plan that was straightforward and transparently cheap enough once the bill came to actually afford. Had some difficulty getting everything up and running and was still billed for the whole time we were evacuated from the wildfires. The bill is now in collection. Decent actual cable and internet though if you can afford it and if you get a straight quote stating what you're actually gonna pay.

2 years ago

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Gumby Rowland Heights, CA

I use Spectrum for internet, tv cable and phone. For the most part Spectrum is reliable and has fair customer service. One thing I really like is the automation they have online to detect and troubleshoot issues with your internet connection. Price tends to be a little high though.

2 years ago

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Pamela Bittner Arlington, TX

I have had Spectrum for my internet and tv services for 2 1/2 years. The quality of the service is good; however, I think it is very expensive compared to my friends that use apps instead of a tv provider. I will keep Spectrum for internet but am going to cancel it for my tv services due to the high cost.

2 years ago

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Gaspar Isla Fontana, CA

I have had this company for many years, I have the internet and the cable TV, the service is good and it is not too expensive, when something it is not working, they usually help to me over the phone but if the problem persist they come to my house and they do not charge anything at all.

2 years ago

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Glen Coffield Altamonte Springs, FL

I've been a Spectrum customer for home and business locations for several decades (previously Brighthouse) overall my service has been very good for internet but TV was terrible. They cannot get a good signal to my home. Speeds are good on internet and very few issues.

2 years ago

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LCV Maddox

Spectrum's customer service is hit or miss, usually miss, unfortunately, because apparently, they pressure their customer service reps to sell more stuff and services when customers call to complain about the cable or internet being down. But at least their technicians are competent and at least in my experience aren't trying to sell more things or services to you!

2 years ago

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Jacqueline Mertins Lorena, TX

They are reliable and they are very fast. We have experienced some issues with them going down but they come up quite quickly. Most of the time they go down is because of bad weather with very high winds.

2 years ago

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Stephanie Sue Hendrix Grand Prairie, TX

Awesome App ! Awesome Customer Service Representatives ! Awesome Internet service with no pressure to bundle anything nor contracts ! Keep up the aweso.e job you do Spectrum !🌻🌻🌻🌻😀😀😀😀

2 years ago

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Heath Ramey Greenville, SC

Great internet service rarely any service interuptions. Only negative would be the slight price incr ase after initial start up months are over. Customer service at the call center have always been great and very helpful.

2 years ago

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Joan Bridge Milwaukee, WI

We have Spectrum in our area and for the most part, the service is very good. Installation has become a problem because they have been outsourcing the installers and the communication between the 3rd party providers and customers is clumsy leaving long gaps (sometimes days) between order and service. Customer Service generally very good but wait times over very long. Plan to wait at least an hour to get your issue including billing resolved.

2 years ago

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Jazz Rock Fusion & Synthesizer Music Wake Forest, NC

Overall they are a solid company providing us with internet, cable TV and phone service. Their techs are not professional and can be very irritating and downright lazy when doing installations. Their pricing is tricky and you have to jump through many hoops to find a decent deal. On top of that, you have to renegotiate a deal every 12 months instead of them offering longtime customers deals that lasted. Oh well.

2 years ago

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Patsy Mann Alexander City, AL

I really enjoy my Specturm setup. I love the on Demand part. If I missed one of my shows I can always catch it there. If I have problem they help me right then. Staff is the best group ever.

2 years ago

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Eva SLovak Waco, TX

I qualify for the government discount, so it's been an added benefit to my home. I would have given them five stars except for I live in approximately 300 sq ft place, and sometime it's still buffers I don't understand that. It's not like I'm running two and three things at once. Usually just one thing

2 years ago

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Pamela Chapman Summerville, SC

I've always gotten good service and help with any issues. Prices could be cheaper by all companies across the board. Less waiting time in store would be greatly appreciated. For now it's best to take a lunch if you have to go in person.

2 years ago

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Grace Annese Fairport, NY

Recently we had a tree pull down our internet lines and they came out very quickly to put in a new line. Very grateful for how easy it was to schedule the appointment and have them come out.

2 years ago

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L Turner Avon, IN

Good service, prices are reasonable if a bit high. I have been a member for 3 plus years and prices have only gone up once. The equipment they offer is adequate at best. I haven't had too many shut offs and when service drops it comes back within hours.

2 years ago

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Taylor Lindholm Hallowell, ME

Spectrum is sub-par. I have experienced both a business and personal account through spectrum and received equally ok internet and customer service. Patchy reception, frequent outages, and hidden fees are the first three words that come to mind with the people Internet that is provided. Customer service inquiries can take upwards to 1-2 hours to speak with someone. I will say they are always friendly at the service center and the techs are as well - it’s more a company issue than an employee - like most. Overall there is not much to choose in the ME areas, so it gets the job done.

2 years ago

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Lynn Gibson Charlotte, NC

Spectrum had always been my "go to" cable AND Internet service provider! They have wonderful Internet service, even in storms and excellent timely customer service! Their prices are fair as well!

2 years ago

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Mallory

Spectrum is an honest and trustworthy service provider to have. The have wonderful customer service and exceptional communication. We highly recommend to anyone shopping around.

2 years ago

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Carla Hess Seattle, WA

Bought a house and Spectrum was the only provider in the area. Due to experiences with Comcast and Verizon I was not enthusiastic, but I have been pleasantly surprised. I have a great internet connection for a relatively low price. Initially I was besieged with marketing for additional services, but that was easy to remedy.

2 years ago

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Joe Campos San Antonio, TX

Spectrum makes it so easy for everyone to have access to the internet which is now pretty essential. The convenience of not having to be tied in to a contract is great. Thank you Spectrum!

2 years ago

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Scottie Davis Laurel, MS

I have used Spectrum formerly Time Warner Cable for years in the States of New York and Pennsylvania. Their package deals, vacation plans and other services are very suitable for the working poor. Sometimes there have snafus and under trained reps, but all and all the service is good.

2 years ago Edited July 6, 2022

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Kim Boyles Wilson, NC

I received one on one attention to check and assist with my set up when I had a question. It was timely and the technician was very thorough showing and explaining everything. My monthly cost is very low as well.

2 years ago

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John Dexter 406 Seattle, WA

Not very good at all, sure they will make sure to get ahold of you within 24 hours, but it's not easy to get them to send a technician out, first they will tryout troubleshooting with u on the phone. Its a big deal to get a timely response out of them they are very busy so they say

2 years ago

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Rebekah Cothren Fleetwood, NC

These guys came out quickly and worked efficiently and my bill is affordable and I never have any trouble with my service. I’m very glad this is the company that finally came to our little neighborhood!

2 years ago

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D. Jones Arlington, TX

The service has been good for the most part. Only the occasional outage, but that is to be expected with any service provider. The speed is consistent and seems to be adequate for our family of 4. A bit expensive though..

2 years ago

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Lando Morales San Antonio, TX

We were a customer with Spectrum (Time Warner) for nearly 10 years. I cannot recommend. The last 3 years have been ok, we had the ultimate package for about $140 per month, with only one or two outaged, but the previous 7 years were a nightmare. If you can get Google Fiber, choose that. But if yor choice is between AT& T and Spectrum, spectrum is better in everyway

2 years ago

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Kevin Peterson Orlando, FL

Been with Spectrum for over 4 years now. Speed of internet is fair although can be a bit laggy if the kids are playing online which is a big complaint for them and a reason we may look elsewhere. For working from home on a direct connection it gets the job done. Pricing could be better but I don't feel it is overly expensive for the product deliveres.

2 years ago

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Klepper Cookeville, TN

We live up on the mountain and spectrum is by far the best Internet available. They answer all service calls Ina timely fashion and bet pleasant to do business with and great prices.

2 years ago

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Shannon Renee Chagrin Falls, OH

The service provided for internet is superior compared to other options in the area, but the customer service is lacking. They keep raising rates, even though you see promotions available online. As a customer you have to leave before they will give you the new rate. Stop playing games, just give your loyal customers that same rate as you are offerring for new customers and quit wasting time and money. I recently tried to switch to their mobile, it has been a disaster. Their customer service has not been great during this whole experience.

2 years ago