Name: Spectrum
Rating: 3.5

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Rachel Bahl Rochester, MN

We have had charter for a number of years now. And the internet used to be pretty reliable. Lately we have been having to unplug our router over and over to get it to work sometimes. They also have not treated their techs very well, in the area we live.

6 years ago

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Thomas Law

Exceptional speed and versatility. You can use their Wi-Fi at over 500,000 Spectrum locations all over this country. Great value for the price. Wonderful Technical Support.

6 years ago

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Wini13 Staten Island, NY

Sometimes it's slower. It also tend to buffer when i'm streaming. But cable tells me i'm in the higher internet speed. I find it hard to belive. I may need a new router, but the Spectrum Co. Is't as friendly as Time Warner

6 years ago

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Brandon Santa Paula, CA

Iwish that i could get better price. after the one year of reasonable price they then up the price. it makes me want to shop elsewhere but there isnt another internet provider that offers what they do.

6 years ago

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Amidia Hawkins Lawrenceville, GA

Signed me up for what they said was the lowest option ($113/mo) then offered $14.99 but ultimately refused me because "only for people who don't have a net plan"

6 years ago

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Maynard Mangan Charlotte, NC

Spectrum, formerly TWC offered a service for Gigabit with an installation fee of 199.00. They had stated that the cost of the installation fee to put in my house was for the Fiber that had to be pulled for the Gigabit service. Ordered on 19th of Jan and they installed on the 28th of Jan. Service tech came and installed a new cable modem and that was it, not pulling of or installing Fiber as was stated for the fee. Called later that night of 28th and told them of what happened and that there was no installation of Fiber as was stated and that it was just the install of a cable modem. Customer service person , Jamie stated that they had a promotion on Jan 23rd to waive installation and that she put it in to have the installation waived for me. Received bill on 10th of Feb to find that the installation was not waived. Called "Customer Support" and they said that the waive was denied by leadership team. Asked to speak to leadership and spoke to Brian. He stated they denied because I agreed to the installation fee at the time before they had the promotional installation waive and that even though the installation was done after the start of promotional waive, it was not going to be honored. Very poor customer service from "leadership team" not even willing to work with a long standing customer from legacy. Not the most professional way to keep customers with their bait and switch tactic. They knew they were gonna have the promotion even when I ordered, but did not tell me so they can bring up the "you agreed to the installation charge". Do not trust Spectrum and if you are customer currently go somewhere else.

6 years ago

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Dianne Anderson Cameron, NC

NIGHTMARE IN MILTON NC My sister decided to get Charter for her ISP after searching the net all week. Charter came out Friday (May 8, 2015) and installed their wireless internet service. The Charter tech that came out alone was very young she told me and had a hard time getting internet to work. After he made some changes on her new laptop he said, "At least you got internet." And my sister said she didn't know why he made a strange statement like that. Mind you, she never had any internet service at home. She always went to McDonald's restaurant to use her laptop without any issues. Well after the Charter technician left and she tried using the web her computer was bum bared with adwares, unpermitted downloads and many Trojans!!! Of course, she panicked and didn't know to do. I helped her clean all the crap off after installing a wonderful anti virus software. We went through all her laptop settings to make sure Firewall & IE Options were set securely. Everything was working great....until she got back home and hooked Charter ISP up again to go online and here they again: adwares, popup ads, etc. She called Charter & told customer service rep what is happening and the woman told her that their tech forgot to setup an online security software and told my sister to call HP to help her get rid of the junk that keeps bum baring her laptop. I told her this is NOT an HP laptop problem, this is a Charter ISP sorry equipment problem. My ISP is CenturyLink and I have never had a problem like that-never!!!! This is a feedback to Chapter CEO and a warning to anyone thinking about choosing this company for your internet service provider. Chapter needs to get up off their butts, if the company has any integrity and send a skilled tech out to fix this problem or cancel the services if they can't get it fixed right asap!

9 years ago

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Dawn Grover

We used spectrum for about a year and had no real complaints. The customer service was decent and we did have some glitches in the Internet, but it was rare and was fixed pretty quickly.

9 months ago

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Mike Vansickle Dallas, TX

They have American based reps who are very courteous and respectful. The internet connection has been less than desired. It may just be our experience so this may not be typical of most accounts.

10 months ago

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Tiffani Dally Brighton, MI

We had great internet service when we were with Spectrum. I wish they covered the area where I now live because they were much faster and more reliable than our current provider.

10 months ago

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Kelsey Conner Wilmington, NC

Spectrum has been an excellent internet provider for us. In the event that something goes wrong, they are quick to resolve the issue and they have excellent customer service guiding you throughout the process.

1 year ago

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Cody Callaway Dallas, TX

Overall satisfied with Spectrum. There is internet outages sometimes, but they are good about notifying customers about the outages and when they will be resolved. Only giving 4 stars instead of 5, as I think they could reduce there monthly rate a bit.

1 year ago

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Sandra Anderson Spring Hill, FL

Minor problems can be solved on line with the Spectrum app. Landline service offers span blockers. Spectrum internet service has been very realiable in all the many years I have used Spectrum and Bright House.

1 year ago

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Eleathia Wilkins Winston-Salem, NC

Spectrum has been a good company when it comes internet as far as reliability. During severe storms the signals usual still works and if not, the outage is not king. I do not like the constant price increase. As far as cellular prices are ridiculous high, but again reliability is great.

1 year ago

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Joseph Peterson Milwaukee, WI

I love Spectrum! They under promise and overdeliver in my opinion. We signed up for 100mbps service and are now up to 300mpbs service without paying more. they keep upgrading it.

1 year ago

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T Hazen Lakeville, MN

They have been ok for 2 years, when I have experienced issues or down service and called in to investigate it seems they were already aware which was helpful. I live in a new construction area so there were outages a lot in the first year or so but were resolved timely and have since slowed down.

1 year ago

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Sierra Jo Smith Pomeroy, WA

Regrettably, my experience with Spectrum.com has been far from satisfactory. The website's performance is plagued by frustratingly slow speeds, making simple tasks a time-consuming ordeal. Browsing through plans, managing accounts, and accessing support resources often result in sluggish loading times and unresponsiveness, causing unnecessary frustration. Furthermore, the pricing on Spectrum.com leaves much to be desired. The costs associated with their services are disproportionately high, especially considering the lackluster performance. Monthly bills quickly add up, leaving customers feeling overcharged for the quality of service provided. In an age where reliable and affordable internet access is crucial, Spectrum.com fails to meet expectations. The combination of slow website speeds and exorbitant prices makes it difficult to justify choosing Spectrum as a service provider. For a more seamless and cost-effective experience, exploring alternative options may prove to be a wiser choice.

1 year ago

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beth vonnegut

While we are happy to have internet, sometimes our wifi drops the connection. I have had to take my phone to work in order to receive the updates. Spectrum is competitive with its rates and we have enjoyed having dependable wifi and interent.

1 year ago Edited June 20, 2023

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Donald O'Malley San Francisco, CA

Spectrum has been generally good for the year and a half we have used their service for home internet. Recently (2nd quarter of '23) we seem to notice slowness/pages not loading, but there are so many variables we cannot definitively attribute this to a Spectrum problem.

1 year ago

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peggy cherry Fayetteville, NC

Spectrum is a company that either you will love them or tolerate them. For a long time they were our only option now we have other options to compete with them. Their service is up and down. They need to update their systems so people can stay Coro the Internet.

1 year ago

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Misty Peoples Independence, MO

Amazing service for a great price. Love my home bundle of internet and home phone helps me get in touch with my daughter when I'm away and never gets lost like her cell phone lol

1 year ago

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Harley Lindenmuth Fairborn, OH

Overall, Spectrum has provided reliable service. I'm often disappointed that they don't extend the same offers to loyal customers that they offer to new customers. I also wish they would bury their cables a little deeper. I have a 5 foot section that's not buried at all.

1 year ago

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Tiisha Burrell Cleveland, OH

Been using Spectrum for at least the last 10 years . It’s slower than expected due to the cost of it, but that’s because it’s so many customers and not any other internet service providers in my local area. I think the price is sort of high compared to other companies which is not available on my side of town. But again it’s all we have in my neighborhood, which is the east side of Cleveland. I just wish it wouldn’t buffer so much during my favorite shows. Spectrum should also do something for their loyal customers to show appreciation.

1 year ago

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Todd Vallin Tampa, FL

All cable companies are bad at what they do for what you pay, I've had them all,cant continue changing accounts all the time,outages often 3yrs in this residence, have had them here minimum of 20 times,and at least 50 calls, and billing not good 3 separate times payment went to different accounts, service disconnected twice,even after they said it wouldn't be.

1 year ago

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jennifer mcleod Myrtle Beach, SC

Spectrum is awesome they have the fastest Internet ever and the best customer service they are so easy to work with and they deliver everything that they say they stick by their word and they’re always someone there to help you when you need them they are a fabulous company

1 year ago

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Mayc Gray Georgetown, IN

Spectrum is an outstanding Internet provider! From the customer service, to the quality of Internet connection, to the bill it's all worth it. I would 100% recommend Spectrum to anyone!

1 year ago

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Marilyn Montrose Lancaster, OH

I have used Spectrum for years, they are usually very good at servicing their system. But i have had trouble with a hacker. I told them and most of the staff didn't know what to do. This week I got help from a knowledgeable agent. She changed not one password, but two and it really helped.

1 year ago

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Janel Hagar Columbia, SC

We had spectrum internet before we switched to AT&t fiber. I cannot remember what speed we had but it was the fastest that they offered. It dropped often. However, we did try the fastest speed AT&t had before Fiber and that was slower.

1 year ago

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Jason Atlanta, GA

I have never had a problem with Spectrum. The only reason I do not use them now is because I could get another internet service in my new apartment which is cheaper, faster, and supposed to be more reliable than Spectrum. I am able to get 1 gig with a different provider for the same price as half a gig with Spectrum.

1 year ago Edited January 6, 2023

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Mareema Hein Eugene, OR

It was really hard to find a plan that was straightforward and transparently cheap enough once the bill came to actually afford. Had some difficulty getting everything up and running and was still billed for the whole time we were evacuated from the wildfires. The bill is now in collection. Decent actual cable and internet though if you can afford it and if you get a straight quote stating what you're actually gonna pay.

1 year ago

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Gumby Rowland Heights, CA

I use Spectrum for internet, tv cable and phone. For the most part Spectrum is reliable and has fair customer service. One thing I really like is the automation they have online to detect and troubleshoot issues with your internet connection. Price tends to be a little high though.

1 year ago

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Pamela Bittner Arlington, TX

I have had Spectrum for my internet and tv services for 2 1/2 years. The quality of the service is good; however, I think it is very expensive compared to my friends that use apps instead of a tv provider. I will keep Spectrum for internet but am going to cancel it for my tv services due to the high cost.

1 year ago

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Gaspar Isla Fontana, CA

I have had this company for many years, I have the internet and the cable TV, the service is good and it is not too expensive, when something it is not working, they usually help to me over the phone but if the problem persist they come to my house and they do not charge anything at all.

2 years ago

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Glen Coffield Altamonte Springs, FL

I've been a Spectrum customer for home and business locations for several decades (previously Brighthouse) overall my service has been very good for internet but TV was terrible. They cannot get a good signal to my home. Speeds are good on internet and very few issues.

2 years ago

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LCV Maddox

Spectrum's customer service is hit or miss, usually miss, unfortunately, because apparently, they pressure their customer service reps to sell more stuff and services when customers call to complain about the cable or internet being down. But at least their technicians are competent and at least in my experience aren't trying to sell more things or services to you!

2 years ago

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Jacqueline Mertins Lorena, TX

They are reliable and they are very fast. We have experienced some issues with them going down but they come up quite quickly. Most of the time they go down is because of bad weather with very high winds.

2 years ago

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Stephanie Sue Hendrix Grand Prairie, TX

Awesome App ! Awesome Customer Service Representatives ! Awesome Internet service with no pressure to bundle anything nor contracts ! Keep up the aweso.e job you do Spectrum !🌻🌻🌻🌻😀😀😀😀

2 years ago

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Heath Ramey Greenville, SC

Great internet service rarely any service interuptions. Only negative would be the slight price incr ase after initial start up months are over. Customer service at the call center have always been great and very helpful.

2 years ago

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Joan Bridge Milwaukee, WI

We have Spectrum in our area and for the most part, the service is very good. Installation has become a problem because they have been outsourcing the installers and the communication between the 3rd party providers and customers is clumsy leaving long gaps (sometimes days) between order and service. Customer Service generally very good but wait times over very long. Plan to wait at least an hour to get your issue including billing resolved.

2 years ago

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Jazz Rock Fusion & Synthesizer Music Wake Forest, NC

Overall they are a solid company providing us with internet, cable TV and phone service. Their techs are not professional and can be very irritating and downright lazy when doing installations. Their pricing is tricky and you have to jump through many hoops to find a decent deal. On top of that, you have to renegotiate a deal every 12 months instead of them offering longtime customers deals that lasted. Oh well.

2 years ago

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Patsy Mann Alexander City, AL

I really enjoy my Specturm setup. I love the on Demand part. If I missed one of my shows I can always catch it there. If I have problem they help me right then. Staff is the best group ever.

2 years ago

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Eva SLovak Waco, TX

I qualify for the government discount, so it's been an added benefit to my home. I would have given them five stars except for I live in approximately 300 sq ft place, and sometime it's still buffers I don't understand that. It's not like I'm running two and three things at once. Usually just one thing

2 years ago

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Pamela Chapman Summerville, SC

I've always gotten good service and help with any issues. Prices could be cheaper by all companies across the board. Less waiting time in store would be greatly appreciated. For now it's best to take a lunch if you have to go in person.

2 years ago

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Grace Annese Fairport, NY

Recently we had a tree pull down our internet lines and they came out very quickly to put in a new line. Very grateful for how easy it was to schedule the appointment and have them come out.

2 years ago

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L Turner Avon, IN

Good service, prices are reasonable if a bit high. I have been a member for 3 plus years and prices have only gone up once. The equipment they offer is adequate at best. I haven't had too many shut offs and when service drops it comes back within hours.

2 years ago

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Taylor Lindholm Hallowell, ME

Spectrum is sub-par. I have experienced both a business and personal account through spectrum and received equally ok internet and customer service. Patchy reception, frequent outages, and hidden fees are the first three words that come to mind with the people Internet that is provided. Customer service inquiries can take upwards to 1-2 hours to speak with someone. I will say they are always friendly at the service center and the techs are as well - it’s more a company issue than an employee - like most. Overall there is not much to choose in the ME areas, so it gets the job done.

2 years ago

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Lynn Gibson Charlotte, NC

Spectrum had always been my "go to" cable AND Internet service provider! They have wonderful Internet service, even in storms and excellent timely customer service! Their prices are fair as well!

2 years ago

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Mallory

Spectrum is an honest and trustworthy service provider to have. The have wonderful customer service and exceptional communication. We highly recommend to anyone shopping around.

2 years ago

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Carla Hess Seattle, WA

Bought a house and Spectrum was the only provider in the area. Due to experiences with Comcast and Verizon I was not enthusiastic, but I have been pleasantly surprised. I have a great internet connection for a relatively low price. Initially I was besieged with marketing for additional services, but that was easy to remedy.

2 years ago

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Joe Campos San Antonio, TX

Spectrum makes it so easy for everyone to have access to the internet which is now pretty essential. The convenience of not having to be tied in to a contract is great. Thank you Spectrum!

2 years ago