Name: Spectrum
Rating: 3.0

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FriscoTXHomeowner Frisco, TX

Very happy with Spectrum's customer service when I had questions. I also liked that I switched to them for cell service and it was so much cheaper but worked great.

2 years ago

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CEDRIC BEAVERS St Louis, MO

I liked how they competed with other internet services/companies ding their best to compete but there were limitations of products to cover but overall I was pleased of their products.

2 years ago

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Alex Indianapolis, IN

We are geographic captives of Spectrum's coax network. We have had constant problems with dropped connections after any appreciable rainfall. The area grid is badly in need of maintenance, and despite comparatively high cost of service there has been no appreciable effort to solve the larger problem. They have added and removed signal boosters. They ran, then bypassed a new drop to the property. They have preferred this or that quick fix over addressing the real problem. When we sought to terminate and port our voice service, which had become worse than useless, we encountered a major problem with the handling of our phone numbers. When we moved from one place to another within the same service area, Spectrum neglected to associate our phone numbers with our new billing account. They remained functional while we were subscribers, but when port time came, they could not authorize the release because no billing account address at all was associated with the numbers. Understand here that there is a difference between service address and billing address in their lexicon. Over the course of approximately 12 hours on the phone, plus untold hours searching and reading threads and stressing about it, I finally had the good fortune to catch a worthy CSR who spotted the glitch. It still took them a month to fix it after I repeatedly recited the saga. If you have a choice, you lucky few, STAY AWAY. Definitely don't entrust them with any critical service, because you're pretty much guaranteed to be disappointed at the critical moment.

2 years ago

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Matthew Jerina Reno, NV

Customer service is always easy to speak to and they will usually work with you to negotiate a price after your contract expires. The intro price is always a good deal, but I wish the speeds were higher.

2 years ago

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Margaret James LA

This company is a scam. The charges and bill are on the front page, but if you want to cancel your service ho to page 5 of 6 and it will tell you . Spectrum doesn’t prorate your bill . I paid for an entire month of service after I moved out because my bill was generated two days prior to me calling to cancel my service. But no worries our relationship is over. I will not be using their service at my new location. Nor will I refer anyone to use Spectrum. They’re the worst of the worst. Let’s not forget how the sales people/ Operator will lie to you. I was outdone when she started to lie. As if I was dumb or stupid. So glad , I’m done with Spectrum they don’t deserve my hard earned money.

2 years ago

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Valerie Cabrera Pomona, CA

Cheapest price for high speed internet service.. and never had any down time or issues with my connection!!! I will remain a customer as long as Spectrum offers services..

2 years ago

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Joe Mendez Weslaco, TX

This internet is so very awesome it sometimes has a brain fart but when it works man it's good fast just wish I would get the 500 mbs like I'm supposed to that's why I will not give a 5 star bur I'm close

3 years ago

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Ellie Bradley Thousand Oaks, CA

This company has been great at providing reliable, fast service. Our internet is very consistent. If there's an outage they stay in touch through texts. Great job team!

3 years ago Edited March 22, 2023

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Helen Webster Stevensville, MT

They were decent until I became homeless and had nowhere to continue my internet. I had been a good account user for two straight years with their phone and internet service. When I was forced to drop internet, I was given the option to continue cellular service if I wanted to pay $80 a month. For ONE line. I found this hurtful and and impossible for me to afford. They were nasty and were not at all empathetic. After being a customer in good standing for two years, I found it distasteful to be treated like that. Maybe Spectrum should change some of their ridiculous policies, and know that life happens, and bad things often happen to good people. I give them zero stars, but it makes you select at least one.

3 years ago

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Amanda Slezak

Great service. Haven't had any issues with it so far. I can run everything I want to off of it. Customer service is great. Very helpful with whatever questions you may have.

3 years ago

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Andrew Legore Seattle, WA

Always have good quality service and always connected and the customer service is absolutely awesome because they actually treat you like a human being.

3 years ago

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Mike Wilson Lexington, KY

Spectrum is a good provider, I just the cost of services is a little on the expensive side, and how it goes out so quickley for the least amount of issues, but customer service is excellent in solving your issues

3 years ago

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Alicia McDermott Columbus, OH

Definitely have good advertisement/bundle you the first month everything's fine the second month price goes up or charged for something you didn't order the third month it keeps going up. customer service is great. If they would only stick with their advertisement when signing up it would be great but also for my mother's on low income disabled it was very hard to find her anything with spectrum that was in her budget even with the ACP program and that was kind of a disappointment when we were told that they had plans for the elderly and disabled.

3 years ago

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Justin Paramaribo, PM

Fayetteville, NC was a pretty solid place to get service from. They do have deals that you will need to inquire about regularly, but overall, experience was great.

3 years ago

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Judith Davis Charlotte, NC

Spectrum customer service is great and their representative are knowledgeable and kind to their customers. Spectrum keep customers updated with current location information.

3 years ago

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Monica Hunt FL

Price efficient, great customer service. Sometimes the wait time to speak to representative is long but you can also chat online or have them call you back

3 years ago

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Janine Jannicelli Wake Forest, NC

I use Spectrum for my Phone and internet. I’m super pleased and happy to be their customer ! Customer Service is great ! Hold times is good Rates are competitive

3 years ago Edited August 29, 2022

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Erin Capitena Denver, CO

Good at alerting to outages and updating on the timeline to restoring service. However, Spectrum kept changing prices every year and couldn’t explain why. I used them more out of being too lazy to change my internet than actually liking the service.

3 years ago

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Trina Columbus, TX

So far, I'm liking the internet provider. We get amazing connection all throughout my home. Would definitely recommend, can't complain for only paying 29 bucks a month!

3 years ago

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Phyllis Schene Dallas, TX

Overall I am very happy with the speed and services I am purchasing from Spectrum and it is a huge improvement from the horrible and slow services I was getting from Frontier.

3 years ago

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Adam The Bronx, NY

I was a customer of Spectrum for about 5 Yrs. I reduced my service and cut the movies part because of the high prices and limited choices. Having only the internet part was promised at least 200mbs. The most I ever got was 60 this is respecting the test. It usually hung around 40-50. Services like Nextflx that required more bandwidth would disconnect me on the middle of a movie. With all companies I’ve had in all my travels I can truly say they are the worse I experienced.

3 years ago

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Jenny Hite Kansas City, MO

I'm happy with the speed but I get knocked off the internet every so often and I find that to be disgusting!!! Also, if i it were available, I would much prefer Google Fiber.

3 years ago

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Brandy Allman Salisbury, NC

My family & I have used Spectrum for YEARS! Its the one & only service my father (who recently passed :'( ) he told me to use this service when I moved out & started a family of My own!

3 years ago

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Alex Kouris Janesville, WI

I was a resident customer, now I am a business customer because I needed a static IP. Here is the scoop $99 a month for a resident 20 up 300 down I always got 20 up around 200 down. Here's the bad part. As a business customer, the price is $215 about yes over twice the cost. As a business customer 30 up 600 down NO NOT REALY. The true speed is always less than 20 up and never more than 175 at the most download. Ya, I know twice the price!!! They tell me I'm wrong. WHAT!!! I DO Information Technology FOR A LIVING. Good luck A real customer Alex Kouris

3 years ago

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L Hill Chicago, IL

Spectrum has pretty decent internet with top notch speed. Security is not up to par an neither is customer service it is nearly impossible to get someone on the phone an not always friendly or knowledgeable. The prices are way out of control for the internet amount and speed received. It is worse if it is separate and not apart of a bundle special that is more of a scam than truly beneficial.

3 years ago

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Megan Weidle Akron, OH

I have never ever had luck with internet providers but I feel like I struck gold with spectrum. Sooo affordable and instant help when the connection is lost

3 years ago

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Noa Ranoa Vista, CA

Better. Spectrum in Rancho Santa Fe has come up for sure. At first, very iffy, but increased MB has really pumped energy into the entire house. They still need an upgraded remote we can talk in.

3 years ago

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Tennisha Quinn Erie, PA

Since transferring to spectrum from Time W. I think the prices are outrageous for service that goes in and out a lot referring to Internet. Customer service I guess you have your own experience with that. All I know it’s the only one in my area for Internet so that’s why I use them if it wasn’t I wouldn’t. Basically they still owe me money and put it on someone else’s account. Just need to do better

3 years ago

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Colorado-Slim Cañon City, CO

I've used Spectrum high speed internet for the last 7 years. It's been a very good service. I'd say 99% up time.I stream a lot and have never had any buffering or delays.

3 years ago

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Steven Seabeck Akron, OH

Dependable service you can always count on at a reasonable price with a customer service that will go the distance in helping to solve whatever issues you're experiecing

3 years ago

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AngeliaHuffman Flora, IN

Spectrum is an amazing internet service. It never really goes down and if it does it's not for very long. It streams perfectly no matter how many devices are connected to it.

3 years ago

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Oletha Courtney Baltimore, MD

My experience with Spectrum was not so great. I did not like their services due to the unexpected rise in prices. I once had the bundle that included home phone, internet, and TV Services. I decided to get rid of the phone service because I couldn't afford the bundle price, yet my internet service went up by $30 because I broke the bundle deal. I no longer use or would suggest Spectrum to anyone.

3 years ago

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Charles Hughes Southport, NC

We have two different locations being serviced by Spectrum. The technicians are always great and very helpful. Customer support takes too long to get a live person to answer and the automated systems doesn't help. Internet service is slow and needs improvement!

3 years ago Edited May 19, 2022

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Miguel Suarez Los Angeles, CA

The internet speed is not as advertised the app tv live has lots of Freezing time. However on regular tv the signal with Apple TV is great . It has nice colors and a good sound.

3 years ago Edited April 18, 2022

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Heather Novus Palm Bay, FL

We use spectrum for Internet service and have had only a few issues with connectivity. They are usually pretty fast about getting repairs done. Price is average and competitive with most companies

3 years ago

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Cryan Lincoln, ME

Not safe nor decent internet service. Speeds are never close to what we are told we'd get. Lots of connectivity issues, prices could be less to help consumers during these trying times. Their advertising says safe secure reliable internet with great speeds, non if which is actually true. I believe that's called FAKE ADVERTISEMENT. Is that legal?

3 years ago

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Leah Bowen The Bronx, NY

Great internet feels like a rip off when you start having to pay! And why do we have to pay 20$ for 1st 6 months and 120$ for same services afterwards?! You’d think after being a consistent customer for 6 months it would go down like Maine a bit backwards!

3 years ago

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Brand Richardson Haun Houston, TX

Spectrum never did get my phone coverage and my home services out onto one bill but they have to have the longest time frame imaginable before they cut services for non payment. . That's always a plus

3 years ago

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Daniel Marvin Wilkerson San Antonio, TX

I've had Spectrum internet for three years. Most of that time I've had satisfactory service. My work requires a high-speed, dependable connection for conducting webinars. There have been brief outages, but fortunately never while doing a webinar.

3 years ago

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Frank D Cohen

Great value finally after they lowered their rates. Suggestion: stop wasting money, time, paper, plastic, etc. on snail mail. We get it. You're available. Mobile app is very weak.

3 years ago

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Pamela Wilson Tampa, FL

We have Spectrum for our internet services and I love them. Very good service. The employee that came out to install was very professional and knowledgeable!!

3 years ago

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Clara L El Paso, TX

I like Spectrum because they have good deals, they're affordable, and NO contract. The only thing I don't like about Spectrum is they don't have deals for their existing customers. They come up with all kinds of deals to attract new customers but they don't have deals to keep their existing and loyal customers.

3 years ago

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Gia Regina Schertz, TX

Spectrum has consistently reliable and fast internet service. Their customer service representatives are friendly and they often have great discounts for upgrading service.

3 years ago Edited August 24, 2022

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taushieya baker Newark, NY

Spectrum had this no pay bill program it worked out for ppl how already had a bill. They give you a second chance to start over. We all get in a bind, they care.

3 years ago

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Melissa Samoraj Miami, FL

Installation day arrived and their window of arrival came and went without a phone call. When I contacted them they told me they were still 3-4 hours out. I missed a whole day's work because of it. When I told them just to cancel it they weren't happy, but did as asked. Approximately a month later I received a bill for my first months service! We had also opted to go with their mobile service as well which I cancelled the same day. I spent the next 6 months fighting with them, sending said cell phones back and forth with them continuously trying to bill me for a service I didn't have and the new phones I kept trying to send back. Customer service was a joke. The so called managers couldn't/wouldn't help anymore than the regular phone reps. I will NEVER recommend this company.

3 years ago

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Gabriela Villasenor Castaic, CA

I have been a customer for Spectrum for several years. They have good service. It is rare when we have an outage, and if we do they are good in letting us know and getting things back to working order.

3 years ago

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Cynthia Hunt Dallas, TX

I've been with spectrum for years and have never had my service cut off. And the school that my granddaughter goes to as signed me up for free internet. Thanks

3 years ago

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Not Amused Ponchatoula, LA

Spectrum is getting better, but I still refuse to give them 5 stars. I still have occasional buffering, hidden fees, and sudden price jumps when I receive my bill. They tried to charge me for services I did not have during Hurricane Ida. It took two billing cycles for them to finally comprehend the widespread devastation we experienced.

3 years ago

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Teresa Mendenhall DeFord Nicholasville, KY

Spectrum is excellent cable TV service with a huge variety of channels and movies. However, they are incredibly expensive, more expensive than nearly all other cable providers.

3 years ago

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Dominic Nolan Burleson, TX

Had service with Spectrum for several years before moving to an area they didn’t service. Service was on par with all other providers, and they were the only company that didn’t require a long contract.

3 years ago