Name: Spectrum
Rating: 3.7

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AngeliaHuffman Flora, IN

Spectrum is an amazing internet service. It never really goes down and if it does it's not for very long. It streams perfectly no matter how many devices are connected to it.

2 years ago

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Oletha Courtney Baltimore, MD

My experience with Spectrum was not so great. I did not like their services due to the unexpected rise in prices. I once had the bundle that included home phone, internet, and TV Services. I decided to get rid of the phone service because I couldn't afford the bundle price, yet my internet service went up by $30 because I broke the bundle deal. I no longer use or would suggest Spectrum to anyone.

2 years ago

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Charles Hughes Southport, NC

We have two different locations being serviced by Spectrum. The technicians are always great and very helpful. Customer support takes too long to get a live person to answer and the automated systems doesn't help. Internet service is slow and needs improvement!

2 years ago Edited May 19, 2022

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Miguel Suarez Los Angeles, CA

The internet speed is not as advertised the app tv live has lots of Freezing time. However on regular tv the signal with Apple TV is great . It has nice colors and a good sound.

2 years ago Edited April 18, 2022

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Heather Novus Palm Bay, FL

We use spectrum for Internet service and have had only a few issues with connectivity. They are usually pretty fast about getting repairs done. Price is average and competitive with most companies

2 years ago

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Cryan Lincoln, ME

Not safe nor decent internet service. Speeds are never close to what we are told we'd get. Lots of connectivity issues, prices could be less to help consumers during these trying times. Their advertising says safe secure reliable internet with great speeds, non if which is actually true. I believe that's called FAKE ADVERTISEMENT. Is that legal?

2 years ago

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Leah Bowen The Bronx, NY

Great internet feels like a rip off when you start having to pay! And why do we have to pay 20$ for 1st 6 months and 120$ for same services afterwards?! You’d think after being a consistent customer for 6 months it would go down like Maine a bit backwards!

2 years ago

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Brand Richardson Haun Houston, TX

Spectrum never did get my phone coverage and my home services out onto one bill but they have to have the longest time frame imaginable before they cut services for non payment. . That's always a plus

2 years ago

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Daniel Marvin Wilkerson San Antonio, TX

I've had Spectrum internet for three years. Most of that time I've had satisfactory service. My work requires a high-speed, dependable connection for conducting webinars. There have been brief outages, but fortunately never while doing a webinar.

2 years ago

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Frank D Cohen

Great value finally after they lowered their rates. Suggestion: stop wasting money, time, paper, plastic, etc. on snail mail. We get it. You're available. Mobile app is very weak.

2 years ago

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Pamela Wilson Tampa, FL

We have Spectrum for our internet services and I love them. Very good service. The employee that came out to install was very professional and knowledgeable!!

2 years ago

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Clara L El Paso, TX

I like Spectrum because they have good deals, they're affordable, and NO contract. The only thing I don't like about Spectrum is they don't have deals for their existing customers. They come up with all kinds of deals to attract new customers but they don't have deals to keep their existing and loyal customers.

2 years ago

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Gia Regina Schertz, TX

Spectrum has consistently reliable and fast internet service. Their customer service representatives are friendly and they often have great discounts for upgrading service.

2 years ago Edited August 24, 2022

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taushieya baker Newark, NY

Spectrum had this no pay bill program it worked out for ppl how already had a bill. They give you a second chance to start over. We all get in a bind, they care.

2 years ago

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Melissa Samoraj Miami, FL

Installation day arrived and their window of arrival came and went without a phone call. When I contacted them they told me they were still 3-4 hours out. I missed a whole day's work because of it. When I told them just to cancel it they weren't happy, but did as asked. Approximately a month later I received a bill for my first months service! We had also opted to go with their mobile service as well which I cancelled the same day. I spent the next 6 months fighting with them, sending said cell phones back and forth with them continuously trying to bill me for a service I didn't have and the new phones I kept trying to send back. Customer service was a joke. The so called managers couldn't/wouldn't help anymore than the regular phone reps. I will NEVER recommend this company.

2 years ago

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Gabriela Villasenor Castaic, CA

I have been a customer for Spectrum for several years. They have good service. It is rare when we have an outage, and if we do they are good in letting us know and getting things back to working order.

2 years ago

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Cynthia Hunt Dallas, TX

I've been with spectrum for years and have never had my service cut off. And the school that my granddaughter goes to as signed me up for free internet. Thanks

2 years ago

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Not Amused Ponchatoula, LA

Spectrum is getting better, but I still refuse to give them 5 stars. I still have occasional buffering, hidden fees, and sudden price jumps when I receive my bill. They tried to charge me for services I did not have during Hurricane Ida. It took two billing cycles for them to finally comprehend the widespread devastation we experienced.

2 years ago

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Teresa Mendenhall DeFord Nicholasville, KY

Spectrum is excellent cable TV service with a huge variety of channels and movies. However, they are incredibly expensive, more expensive than nearly all other cable providers.

2 years ago

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Dominic Nolan Burleson, TX

Had service with Spectrum for several years before moving to an area they didn’t service. Service was on par with all other providers, and they were the only company that didn’t require a long contract.

2 years ago

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Poke

Not good. Extremely bad customer service. Had got approved for the Covid broadband discount for 6 months prior to then accusing applying it to my bill. I called once a month and they kept telling me, it's been approved and will show up on my next bill, it never did. 7 months later the 50.00 discount showed up. I switched to tmobile the next month for better service at a 50.00 monthly flat rate. I turned spectrum off at my business and switched our cell phones as well, saving a ton of money by doing so.

2 years ago

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mcarthurdw Deltona, FL

Spectrum needs to do a lot of work to get a better rating. They do not provide reliable service, far too many outages, and speeds are never what are advertised, and seldom even remotely close to what you are paying for. Example, if you pay for Spectrum Gig Speed Internet you are lucking to get 600 Mbps

2 years ago

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Tom Quail Valley, CA

I pay $79.99 for internet. It's a little pricey for mediocre speed internet. The wireless router is pretty lousy, does not transmit far. I do not get many outages though and customer service is pretty decent. Middle of the road company. I would leave for another company if there was another choice.

2 years ago

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Erik Lewis Minneapolis, MN

Seemed solid with good rates for speed. Only problem was they finally made us give up our Tivo because they could never get the cable card to work properly.

2 years ago

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Billy stout Tampa, FL

I had Spectrum internet and cable for 2 years I had qualified for a reduced rate Gov. Program in Sept and never saw the reduction on my bill in fact it kept going up each month, contact customer service several times and was told that it took a billing cycle for it to show up, still had not seen it when I canceled my internet and the only reason I didn't cancel the cable was the company I switched to does not offer TV service.

2 years ago

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Rustys777 Morganton, NC

Fast connection with no surprise charges and great customer service. Their payment plan to add a new phone and cell service is very convenient also and saves a lot of money

2 years ago

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Rebecca M Tilley Charlotte, NC

They do a great job to get all service done! They fixed our internet when we had problems just by calling in and troubleshooting with us on the phone! We didn’t have to wait for a service technician to come out!!

2 years ago Edited July 25, 2022

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Party0f7 Macomb, MI

We use Spectrum at our cabin during the summer months and have had quality service. No interruptions. No patchy services. We will continue to use them.

2 years ago

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Basil48 Southport, NC

SPECTRUM OFFERS COMPETITIVE RATES FOR TV, INTERNET & CELL. RECEPTION FOR ALL 3 CAN BE SPOTTY AT TIMES. CUSTOMER SERVICE IS READILY AVAILABLE. IF FIOS IS AVAILABLE IT IS FAR SUPERIOR TO MOST ALL OTHER COMPANIES IN THIS ARENA.

2 years ago

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Brandon Chicago, IL

I had spectrum internet at some hotels that I used to manage. They had really reliable s service with impressive speeds at a competitive rate. For a business account you can't ask for much more.

2 years ago Edited July 22, 2022

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Giulia

Many times the internet service does not live up to what is advertised. The speed does not correspond to what is stated in the contract. In the shop, even with an appointment, you are often forced to wait quite long. The assistance service is very kind and tries to solve your problems as best they can.

2 years ago

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DJMikeBizaar Music Keller, TX

Spectrum continues to be limited in areas that, in these times internet is a must. They do have an always up choice on internet that has proved many times to be flawed. The 3 star rating is for the speed at the price for the 1st year. After that year is up however, get ready to have to price JUMP!

2 years ago

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sheila white Kalamazoo, MI

Overall good company. Service help is always polite and eager to help. They send out warning email for possible outages and I like that. Paying bill online is always easy.

2 years ago

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Anointed One Parrish, FL

We have been having issues with our internet for over one year now and because we pay our bill through the HOA, Spectrum will not give us a credit. The only bill we receive from them is for 20.00 a month for an extra DVR box. Regardless weather its through my HOA or not Spectrum needs to make sure that the internet is working correctly regardless. My HOA is not the ones to come out and fix the main line. This is something that should have been done correct when the neighborhood was built.

4 years ago

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Mr. Sampson Blacklick, OH

Currently have Internet service through spectrum. For the most part it is steady, some days it hangs when you need it most. For the initial price of 45 its perfect, but at $70 a month I will be looking into something else more affordable and reliable.

4 years ago

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Brant Petty

Horrible sales tactics and still using outdated equipment. Internet goes out and they can't explain why because there's no outage they say.

3 months ago

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Bibiana Jerez

Very good internet service and cable. Never had a problem with

3 months ago

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Eric S

Good value and they don't raise prices after your contract is over like some of the other companies

4 months ago

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Danielle Miller

Every year we have it they always raise the bill even though we just have internet. Every time we have a problem they always gives us the run around.

4 months ago

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Sylvester Harr Youngstown, OH

My internet is. Very fast and reliable, very little to no outages

4 months ago

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Brooke Harris Tuscaloosa, AL

Not available everywhere especially rurally. I liked the service but couldn’t get it when I moved.

9 months ago

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Chris Gussenhoven TN

High Prices and Low Performance. Been their customer for years for Cable, Phone and Internet. Have never been satisfied with any of the Services. And now I just can't Afford it anymore.

11 months ago

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Kelsey Connelly Buffalo, NY

The internet works good when it’s hard wired,but I usually have to turn the wifi off on my phone to get anything to load

7 months ago

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tarus body Tampa, FL

Spectrum internet service is awesome quality. We have never had a problem with connection

7 months ago

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Elizabeth Staten Island, NY

Spectrums prices are great. But the service is not so great and the solicitations From employees whether they be calling your house or driving by your house is really annoying they do not take no for an answer

7 months ago

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Jason Hanley (RaygunImmortal) Richmond, VA

The Internet service is great ! We have had it for about 5year it never goes down .

8 months ago

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James Wright

Reliable and cost effective service. Immediately notified of outages and service restoration

8 months ago

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Juanita Clarksville, TN

I have used Spectrum since 1994 never had problem with them. They were called Charter before.

8 months ago

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Robert Recycles Perris, CA

Great cable company!!! I have had there service for years…that’s because they are reliable!!!

8 months ago

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Barry Borgerson Wake Forest, NC

Internet and cable TV were out many times in June 2023. I could not conduct an important webinar for 20 people. After an hour in a chat session with 2 people, they gave me a minimal reduction on bill for month and would not provide me an email address where I could file a formal complaint. Very dissatisfied!

1 year ago