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Spectrum

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7.2

Overall Score

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Mike Wilson Lexington, KY

Spectrum is a good provider, I just the cost of services is a little on the expensive side, and how it goes out so quickley for the least amount of issues, but customer service is excellent in solving your issues

1 year ago

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Alicia McDermott Columbus, OH

Definitely have good advertisement/bundle you the first month everything's fine the second month price goes up or charged for something you didn't order the third month it keeps going up. customer service is great. If they would only stick with their advertisement when signing up it would be great but also for my mother's on low income disabled it was very hard to find her anything with spectrum that was in her budget even with the ACP program and that was kind of a disappointment when we were told that they had plans for the elderly and disabled.

1 year ago

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Justin Paramaribo, PM

Fayetteville, NC was a pretty solid place to get service from. They do have deals that you will need to inquire about regularly, but overall, experience was great.

1 year ago

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Judith Davis Charlotte, NC

Spectrum customer service is great and their representative are knowledgeable and kind to their customers. Spectrum keep customers updated with current location information.

1 year ago

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Monica Hunt FL

Price efficient, great customer service. Sometimes the wait time to speak to representative is long but you can also chat online or have them call you back

1 year ago

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Janine Jannicelli Wake Forest, NC

I use Spectrum for my Phone and internet. I’m super pleased and happy to be their customer ! Customer Service is great ! Hold times is good Rates are competitive

1 year ago Edited August 29, 2022

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Erin Capitena Denver, CO

Good at alerting to outages and updating on the timeline to restoring service. However, Spectrum kept changing prices every year and couldn’t explain why. I used them more out of being too lazy to change my internet than actually liking the service.

1 year ago

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Trina Columbus, TX

So far, I'm liking the internet provider. We get amazing connection all throughout my home. Would definitely recommend, can't complain for only paying 29 bucks a month!

1 year ago

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Phyllis Schene Dallas, TX

Overall I am very happy with the speed and services I am purchasing from Spectrum and it is a huge improvement from the horrible and slow services I was getting from Frontier.

1 year ago

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Adam The Bronx, NY

I was a customer of Spectrum for about 5 Yrs. I reduced my service and cut the movies part because of the high prices and limited choices. Having only the internet part was promised at least 200mbs. The most I ever got was 60 this is respecting the test. It usually hung around 40-50. Services like Nextflx that required more bandwidth would disconnect me on the middle of a movie. With all companies I’ve had in all my travels I can truly say they are the worse I experienced.

1 year ago

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Jenny Hite Kansas City, MO

I'm happy with the speed but I get knocked off the internet every so often and I find that to be disgusting!!! Also, if i it were available, I would much prefer Google Fiber.

1 year ago

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Brandy Allman Salisbury, NC

My family & I have used Spectrum for YEARS! Its the one & only service my father (who recently passed :'( ) he told me to use this service when I moved out & started a family of My own!

1 year ago

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Alex Kouris Janesville, WI

I was a resident customer, now I am a business customer because I needed a static IP. Here is the scoop $99 a month for a resident 20 up 300 down I always got 20 up around 200 down. Here's the bad part. As a business customer, the price is $215 about yes over twice the cost. As a business customer 30 up 600 down NO NOT REALY. The true speed is always less than 20 up and never more than 175 at the most download. Ya, I know twice the price!!! They tell me I'm wrong. WHAT!!! I DO Information Technology FOR A LIVING. Good luck A real customer Alex Kouris

1 year ago

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L Hill Chicago, IL

Spectrum has pretty decent internet with top notch speed. Security is not up to par an neither is customer service it is nearly impossible to get someone on the phone an not always friendly or knowledgeable. The prices are way out of control for the internet amount and speed received. It is worse if it is separate and not apart of a bundle special that is more of a scam than truly beneficial.

1 year ago

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Megan Weidle Akron, OH

I have never ever had luck with internet providers but I feel like I struck gold with spectrum. Sooo affordable and instant help when the connection is lost

1 year ago

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Noa Ranoa Vista, CA

Better. Spectrum in Rancho Santa Fe has come up for sure. At first, very iffy, but increased MB has really pumped energy into the entire house. They still need an upgraded remote we can talk in.

1 year ago

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Tennisha Quinn Erie, PA

Since transferring to spectrum from Time W. I think the prices are outrageous for service that goes in and out a lot referring to Internet. Customer service I guess you have your own experience with that. All I know it’s the only one in my area for Internet so that’s why I use them if it wasn’t I wouldn’t. Basically they still owe me money and put it on someone else’s account. Just need to do better

1 year ago

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Colorado-Slim Cañon City, CO

I've used Spectrum high speed internet for the last 7 years. It's been a very good service. I'd say 99% up time.I stream a lot and have never had any buffering or delays.

1 year ago

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Steven Seabeck Akron, OH

Dependable service you can always count on at a reasonable price with a customer service that will go the distance in helping to solve whatever issues you're experiecing

1 year ago

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AngeliaHuffman Flora, IN

Spectrum is an amazing internet service. It never really goes down and if it does it's not for very long. It streams perfectly no matter how many devices are connected to it.

1 year ago

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Oletha Courtney Baltimore, MD

My experience with Spectrum was not so great. I did not like their services due to the unexpected rise in prices. I once had the bundle that included home phone, internet, and TV Services. I decided to get rid of the phone service because I couldn't afford the bundle price, yet my internet service went up by $30 because I broke the bundle deal. I no longer use or would suggest Spectrum to anyone.

1 year ago

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Charles Hughes Southport, NC

We have two different locations being serviced by Spectrum. The technicians are always great and very helpful. Customer support takes too long to get a live person to answer and the automated systems doesn't help. Internet service is slow and needs improvement!

1 year ago Edited May 19, 2022

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Miguel Suarez Los Angeles, CA

The internet speed is not as advertised the app tv live has lots of Freezing time. However on regular tv the signal with Apple TV is great . It has nice colors and a good sound.

1 year ago Edited April 18, 2022

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Heather Novus Palm Bay, FL

We use spectrum for Internet service and have had only a few issues with connectivity. They are usually pretty fast about getting repairs done. Price is average and competitive with most companies

1 year ago

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Cryan Lincoln, ME

Not safe nor decent internet service. Speeds are never close to what we are told we'd get. Lots of connectivity issues, prices could be less to help consumers during these trying times. Their advertising says safe secure reliable internet with great speeds, non if which is actually true. I believe that's called FAKE ADVERTISEMENT. Is that legal?

1 year ago

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Leah Bowen The Bronx, NY

Great internet feels like a rip off when you start having to pay! And why do we have to pay 20$ for 1st 6 months and 120$ for same services afterwards?! You’d think after being a consistent customer for 6 months it would go down like Maine a bit backwards!

1 year ago

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Brand Richardson Haun Houston, TX

Spectrum never did get my phone coverage and my home services out onto one bill but they have to have the longest time frame imaginable before they cut services for non payment. . That's always a plus

1 year ago

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Daniel Marvin Wilkerson San Antonio, TX

I've had Spectrum internet for three years. Most of that time I've had satisfactory service. My work requires a high-speed, dependable connection for conducting webinars. There have been brief outages, but fortunately never while doing a webinar.

1 year ago

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Frank D Cohen

Great value finally after they lowered their rates. Suggestion: stop wasting money, time, paper, plastic, etc. on snail mail. We get it. You're available. Mobile app is very weak.

1 year ago

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Pamela Wilson Tampa, FL

We have Spectrum for our internet services and I love them. Very good service. The employee that came out to install was very professional and knowledgeable!!

1 year ago

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Clara L El Paso, TX

I like Spectrum because they have good deals, they're affordable, and NO contract. The only thing I don't like about Spectrum is they don't have deals for their existing customers. They come up with all kinds of deals to attract new customers but they don't have deals to keep their existing and loyal customers.

1 year ago

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Gia Regina Schertz, TX

Spectrum has consistently reliable and fast internet service. Their customer service representatives are friendly and they often have great discounts for upgrading service.

1 year ago Edited August 24, 2022

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taushieya baker Newark, NY

Spectrum had this no pay bill program it worked out for ppl how already had a bill. They give you a second chance to start over. We all get in a bind, they care.

1 year ago

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Melissa Samoraj Miami, FL

Installation day arrived and their window of arrival came and went without a phone call. When I contacted them they told me they were still 3-4 hours out. I missed a whole day's work because of it. When I told them just to cancel it they weren't happy, but did as asked. Approximately a month later I received a bill for my first months service! We had also opted to go with their mobile service as well which I cancelled the same day. I spent the next 6 months fighting with them, sending said cell phones back and forth with them continuously trying to bill me for a service I didn't have and the new phones I kept trying to send back. Customer service was a joke. The so called managers couldn't/wouldn't help anymore than the regular phone reps. I will NEVER recommend this company.

1 year ago

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Gabriela Villasenor Castaic, CA

I have been a customer for Spectrum for several years. They have good service. It is rare when we have an outage, and if we do they are good in letting us know and getting things back to working order.

2 years ago

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Cynthia Hunt Dallas, TX

I've been with spectrum for years and have never had my service cut off. And the school that my granddaughter goes to as signed me up for free internet. Thanks

2 years ago

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Not Amused Ponchatoula, LA

Spectrum is getting better, but I still refuse to give them 5 stars. I still have occasional buffering, hidden fees, and sudden price jumps when I receive my bill. They tried to charge me for services I did not have during Hurricane Ida. It took two billing cycles for them to finally comprehend the widespread devastation we experienced.

2 years ago

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Teresa Mendenhall DeFord Nicholasville, KY

Spectrum is excellent cable TV service with a huge variety of channels and movies. However, they are incredibly expensive, more expensive than nearly all other cable providers.

2 years ago

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Dominic Nolan Burleson, TX

Had service with Spectrum for several years before moving to an area they didn’t service. Service was on par with all other providers, and they were the only company that didn’t require a long contract.

2 years ago

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Poke

Not good. Extremely bad customer service. Had got approved for the Covid broadband discount for 6 months prior to then accusing applying it to my bill. I called once a month and they kept telling me, it's been approved and will show up on my next bill, it never did. 7 months later the 50.00 discount showed up. I switched to tmobile the next month for better service at a 50.00 monthly flat rate. I turned spectrum off at my business and switched our cell phones as well, saving a ton of money by doing so.

2 years ago

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mcarthurdw Deltona, FL

Spectrum needs to do a lot of work to get a better rating. They do not provide reliable service, far too many outages, and speeds are never what are advertised, and seldom even remotely close to what you are paying for. Example, if you pay for Spectrum Gig Speed Internet you are lucking to get 600 Mbps

2 years ago

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Tom Quail Valley, CA

I pay $79.99 for internet. It's a little pricey for mediocre speed internet. The wireless router is pretty lousy, does not transmit far. I do not get many outages though and customer service is pretty decent. Middle of the road company. I would leave for another company if there was another choice.

2 years ago

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Erik Lewis Minneapolis, MN

Seemed solid with good rates for speed. Only problem was they finally made us give up our Tivo because they could never get the cable card to work properly.

2 years ago

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Billy stout Tampa, FL

I had Spectrum internet and cable for 2 years I had qualified for a reduced rate Gov. Program in Sept and never saw the reduction on my bill in fact it kept going up each month, contact customer service several times and was told that it took a billing cycle for it to show up, still had not seen it when I canceled my internet and the only reason I didn't cancel the cable was the company I switched to does not offer TV service.

2 years ago

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Rustys777 Morganton, NC

Fast connection with no surprise charges and great customer service. Their payment plan to add a new phone and cell service is very convenient also and saves a lot of money

2 years ago

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Rebecca M Tilley Charlotte, NC

They do a great job to get all service done! They fixed our internet when we had problems just by calling in and troubleshooting with us on the phone! We didn’t have to wait for a service technician to come out!!

2 years ago Edited July 25, 2022

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Party0f7 Macomb, MI

We use Spectrum at our cabin during the summer months and have had quality service. No interruptions. No patchy services. We will continue to use them.

2 years ago

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Basil48 Southport, NC

SPECTRUM OFFERS COMPETITIVE RATES FOR TV, INTERNET & CELL. RECEPTION FOR ALL 3 CAN BE SPOTTY AT TIMES. CUSTOMER SERVICE IS READILY AVAILABLE. IF FIOS IS AVAILABLE IT IS FAR SUPERIOR TO MOST ALL OTHER COMPANIES IN THIS ARENA.

2 years ago

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Brandon Chicago, IL

I had spectrum internet at some hotels that I used to manage. They had really reliable s service with impressive speeds at a competitive rate. For a business account you can't ask for much more.

2 years ago Edited July 22, 2022

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Giulia

Many times the internet service does not live up to what is advertised. The speed does not correspond to what is stated in the contract. In the shop, even with an appointment, you are often forced to wait quite long. The assistance service is very kind and tries to solve your problems as best they can.

2 years ago