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Spectrum

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7.2

Overall Score

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Kennie Wayne Bean Reidsville, NC

Spectrum has been a good service but I feel that their prices are too high. I also don't like the fact that I have to have a cable box when I get the service through Roku. They stated that the plan I have requires me to have a least one box.so I have to pay $10.00 a month for a box that is sitting in a closet because I don't need it.

2 years ago Edited February 25, 2022

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Christy Allman Lancaster, OH

Rare to have service interruptions. Very friendly customer service from service staff and phone representatives. Expensive cable TV. Don’t be late with a payment they are quick to add late fee even when slow mail caused the payment to be late. Internet speed is awesome.

2 years ago

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corrinna oandasan Kailua-Kona, HI

what i like best about spectrum is that have great customer service representatives when ever i need to call they are always very helpful and insightful what i like the least is that they do not offer more programs for lower rate or free internet for low income senior citizens.

2 years ago

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Julie Parker Greenfield, OH

Compared to past providers I've used service is a plus, but recently, I have to say, service has been not only disappointing but aggravating as well. Issues like constant interruption of service due to the same technical issue , every so often increase in cost ,just Wi-Fi is $80 month. On the upside response time for sending maintenance techs are fairly quick . As a long-term client I don't feel appreciated for my continued business.

2 years ago

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letsgogreen12 Macomb, MI

This is my second year with Spectrum for internet services. I do not have cable but I have Roku streaming for my tvs. I have not had any service interruptions. I am a satisfied customer.

2 years ago

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Victoria Phillips Fort Worth, TX

Spectrum has been amazing for internet and streaming TV service. The cell service runs on Verizon so the overall service is great. It can be challenging to get straight answers from customer service though as sometimes their communication contradicts itself.

2 years ago

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Shoppingmom7 Cincinnati, OH

We had just recently purchased a home & was looking for a provider. We started off with ATT as ATT has been a staple in household & my family since the 80s. (I know Im old) lol! Anyhoo, when we lived in GA we were looking for internet speed of at least 1gb (Fiber) but the most ATT had in our new home area was 50mbs. So regretably we had to jump ship....So far no issues with the internet & tv itself but the agent who signed us up...lied tp us about the discounts we would receive & the monthly price...After numerous calls to customer service I finally got a few things taken care of but still a few things left unresolved...Not happy at all about that...Would could have been a 5star review is at 2 because I DONT LIKE TO BE LIED TOO!

2 years ago

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JJ Jenkins Bracey, VA

This service was fast and worked well. The price was competitive with other companies. The customer service representatives were helpful and knowledgeable. I could recommend Spectrum to others with confidence.

2 years ago Edited July 20, 2022

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Deb Jackson Valrico, FL

I have had Spectrum for years. I don't have any problems with the service, and if there is an outage, the problem is fixed in a timely manner. We recently cut the cord, so we really depend on our internet service. My only complaint is I wish valued customers could cash in on some of the special rates.

2 years ago Edited July 20, 2022

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Tabatha Dean Concord, NC

I only had internet through them so they made the bill reasonably low and affordable at first, after the first year our bill began to rise more and more every couple of months and they assured us we were locked in at a certain price because we are low income and live on a fixed budget. We tried to get the internet that was under$20 a month that's offered to fixed income low budget customers. We met the criteria but they said it wasn't available In our particular area, the trick is, it's only available in certain zip codes, which probably isn't many at all. We now owe a Bill to this company for 2 months of service which comes to almost$300 when we started out paying $55 per month . They lied and mislead us on prices and fees so I do not recommend this company unless you have a comfortable income and can afford whatever fees etc. They throw at you and it won't affect paying for essential things you have to have.

2 years ago

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Haley Newman Hamersville, OH

Internet is great ever since a service man updated our equipment. The cable got to be too expensive to justify what we were getting. I don't enjoy the price going up every year. Typically customers get more discounts the longer they are with a company.

3 years ago

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mary b Columbus, OH

never had problems with my internet provider before they were acquired by Spectrum. Since then, I seem to have problems regularly. Dead spots and such, and my condo is only 800 sq.ft. wish they didn't charge so much with the problems I now have.

3 years ago

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jkenny90 , TX

Charter provided me with reliable and fast internet service at a very reasonable price. I would definitely use their service again if it was offered in my new area of residence.

4 years ago

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Frederick Nelson Universal City, TX

Decent Internet for a fair price that is pretty reliable. Haven’t been overly impressed nor have I been disappointed. Whenever there is a problem, they fix it immediately and customer service is always good. No problems with them thus far.

5 years ago

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Ann Marie Kneis Buffalo, NY

Quick recovery of service after power outage.

2 months ago

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Sheila Harrison, TN

Great high speed internet! We have internet, phone and stream tv.

3 months ago

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Brooke Harris Tuscaloosa, AL

Not available everywhere especially rurally. I liked the service but couldn’t get it when I moved.

6 months ago

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Chris Gussenhoven TN

High Prices and Low Performance. Been their customer for years for Cable, Phone and Internet. Have never been satisfied with any of the Services. And now I just can't Afford it anymore.

8 months ago

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Kelsey Connelly Buffalo, NY

The internet works good when it’s hard wired,but I usually have to turn the wifi off on my phone to get anything to load

4 months ago

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tarus body Tampa, FL

Spectrum internet service is awesome quality. We have never had a problem with connection

4 months ago

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Elizabeth Staten Island, NY

Spectrums prices are great. But the service is not so great and the solicitations From employees whether they be calling your house or driving by your house is really annoying they do not take no for an answer

4 months ago

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Jason Hanley (RaygunImmortal) Richmond, VA

The Internet service is great ! We have had it for about 5year it never goes down .

5 months ago

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James Wright

Reliable and cost effective service. Immediately notified of outages and service restoration

5 months ago

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Juanita Clarksville, TN

I have used Spectrum since 1994 never had problem with them. They were called Charter before.

5 months ago

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Robert Recycles Perris, CA

Great cable company!!! I have had there service for years…that’s because they are reliable!!!

5 months ago

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Barry Borgerson Wake Forest, NC

Internet and cable TV were out many times in June 2023. I could not conduct an important webinar for 20 people. After an hour in a chat session with 2 people, they gave me a minimal reduction on bill for month and would not provide me an email address where I could file a formal complaint. Very dissatisfied!

9 months ago

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Joseph Scottsdale, AZ

A little expensive, but you get what you pay for and the service is consistently great. Very Happy Spectrum customer

10 months ago

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Mellissa Clark Palm Bay, FL

Great Customer service but their service can be spotty at times. I work from home but the service is great 96% of the time.

11 months ago

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Reem Haddad Houston, TX

Spectrum has been a great internet provider for me. I have used them For many years! They also have great pricing.

7 months ago Edited September 15, 2023

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Melinda

Great internet service. Don’t like that they now charge to have a technician come out. Setting up my own internet was NOT easy

8 months ago

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Monique Ballinger Fort Worth, TX

Their customer service representatives are fantastic! Every time I have an issue, they get it resolved quickly.

8 months ago

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Rebecca Kelly Darlington, SC

Worst company for spectrum business class. When spectrum goes down, we lose phone and internet and are basically dead in the water until it gets resolved. It has costs our company lots of revenue because we are unable to do anything - estimates, invoices, payments...NOTHING

8 months ago

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Maya My McDonough, GA

The pricing for internet is way too high without their discounts or other assistance. However, the service is really good and they notify you of all outages.

8 months ago

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pamela Bloem New Concord, KY

JUST WHAT I THOUGHT, I DIDN'T GET A FULL REFUND, I WAS SUPPOSED TO GET $206.17 ONLY RECEIVED $69,62!!!! THEY ALL WERE LIKE NEW, AND ONE PHONE WAS NEW, I WAS SUPPOSED TO HAVE ONLY 2 PHONES AND THEY SENT 3!!!!!!!! I FULFILLED MY PART, but SPECTRUM DIDN'T, BUT I AM THE ONE GETTING RIPPED OFF!!!!!! SPECTRUM IS SCAMMERS AND LIARS!!!!!!!!!!!!! User's recommendation: Spectrum is a thief.

2 years ago

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Joe Balnites Canton, OH

When we moved they added fees. They weren't telling the truth with the football they weren't as fast getting to us ( left with out cable for a few days) don't like crediting there customers.

2 years ago

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Chad Edgar Columbia, MO

Spectrum internet is the provider best. Love the customer service as well they're very good to talk with you about your need very very good service

2 years ago Edited February 14, 2022

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Novalcal Novalcal Saint Paul, MN

As a long time customer that has ripped off many times over the years. They charge for services not provided and will not adjust the bill when the over charges are discovered. Escalation to executives doesn't help. They are not customer service orientated. They have to be sued to get adjustment. Search law suits. Best find order internet providers or be ready to be ripped off.

2 years ago

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Lisa Wyatt O'Fallon, MO

I'm a current customer because I can't get another provider in my area because they've monopolized it. They're way over priced, I'm paying over $250 a month! When I call them to downgrade my services I always get one excuse after another why I can't. Their service itself is good. I've only dealt with a few outages over the years. All in all I don't recommend them because of getting stuck in one of their overpriced deals

2 years ago

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Carla Milwaukee, WI

They make you think you’ll pay $49.99/mo for Internet but neglect to tell you that price is only valid for 12 months before you get a huge increase in your bill. They hide the bill on the website and then on 4 of a 6 page invoice (really, 6 pgs?) have in small writing indicating that it will end as a CYA. They know this is an issue, as the customer service representatives said they get this type of calls all the time. Internet is fine, but it has gone out on me quite a few times as a Spectrum issue.

2 years ago

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Hoang Nguyen Richardson, TX

I have been with Spectrum for at least 5 years. They have been raising the internet rates over the years. I paid for the internet service for the full month from Dec 22-Jan 21. I cancelled the service on Jan 9. Spectrum refused to refund the prorated premium, AND Spectrum cut off my service on Jan 9. They cannot have it both ways. This is unfair business. They should either refund the prorated premium OR allow the service to continue until the end of the billing cycle.

3 years ago

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Denise Kelley Cincinnati, OH

Internet is $75.00 a month. Only running special for new customers. Worker put the internet in my bedroom. Too much light in my room. Worker did not take the time check wiring on outside.

3 years ago

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P. Williamson Bozeman, MT

Charter Spectrum has taken advantage of their local monopoly of broadband internet services to overcharge customers while throttling back on speeds. This ISP corporation like just about all of the others has an enemy of Net Neutrality, as it wants to divide the internet into fast and slow lanes and then charge more for the fast lanes while throttling the slow lanes further.

3 years ago

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Anonymous

I like Spectrum they always have good service. I do have problem with my internet from time to time. I work from home so its hard to work when wirless goes in and out.

4 years ago

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Mike

Spectrum has fast reliable service. Their customer service is knowledgeable and friendly. The price for the services provided are very competitive.

4 years ago

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Pamela S Hartman

We have been with Charter/Spectrum for 14 years. Their customer support, quality of products and expertise are excellent.

4 years ago

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Lorena Casanova

Rarely do i have an issue with service and whenever I call customer service they normally resolve the issue over the phone within less than 30 minutes

4 years ago

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James Strassburg

I purchased a google Wi-Fi router the one supplied would on a good day give 30% of the stated speed. It would lock up once or twice a day. The modem freezes about every other day. When I called Spectrum and finally got a human. I was put on hold to transfer to tech support after 5 minutes on hold I was disconnected. This happened on 3 separate days

4 years ago Edited September 14, 2021

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Bradley kamke Appleton, WI

My apartment only allows Spectrum. I switched to Spectrum. Iv had Spectrum for the past 7 months I have had nothing but problems. My wifi has gone out 4 times for 5 to 7 days each time. I lived at another appartment prior to this for 2 years and had ATT and never had any issues with service or customer support. Each time Iv called "Spectrum" I have never talked to a human. I have talked to a machine every. Single. Time. Personally I recommend that you DO NOT CHOSE these crooks. They seems to not care about you and only care to a whole as Spectrum... I rate Spectrum 1 out of 5 easily.

4 years ago

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Sam Holden Los Angeles, CA

Spectrum sucks! I called to get internet service from them, because they are the only provider in my neighborhood, and it was like I was talking to a car dealership. There are all these hidden fees and charges that will hit you. Also never get the "free" modem from them it just a way for them to throttle you internet. This company is down right shady.

4 years ago

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Amy Q Grand Prairie, TX

We canceled 2 days after the $180 charge and found they do not prorate. Seriously! That alone is just tacky. Spectrum charged $180 for the same services as AT&T, who only charges $115. Stupid me for thinking the speed would make enough difference to offset the inflated charges. The remote is a disaster, so if you like football, you will HATE the Spectrum remote. You will lose the ability to skip forward or go backwards a few seconds. And, if you do not have the coax cables in your house, they will need to come out and it will cost you more than you want to pay.

4 years ago