Name: Spectrum
Rating: 3.7

star star star star star

jkenny90 , TX

Charter provided me with reliable and fast internet service at a very reasonable price. I would definitely use their service again if it was offered in my new area of residence.

4 years ago

star star star star star_border

Frederick Nelson Universal City, TX

Decent Internet for a fair price that is pretty reliable. Haven’t been overly impressed nor have I been disappointed. Whenever there is a problem, they fix it immediately and customer service is always good. No problems with them thus far.

6 years ago

star star_border star_border star_border star_border

christina Flesch Barre, VT

Worse provider. Services are extremely unreliable and they do not maintain lines. Be prepared to spend most of the time without internet and charge ridiculous prices for service that barely works!

7 months ago

star star star star star_border

Kathryn Cashner Louisville, KY

Great service. However, after the initial contract, the prices skyrocket and then continue to increase

4 months ago

star star star star star

Juan Tejera San Antonio, TX

I have had Spectrum for more than 6 years and I can say that it is very reliable.

4 months ago Edited March 13, 2024

star star_border star_border star_border star_border

Anonymousbuster

Restocking fee fraud. Sold me a phone over phone call as part of internet bundle. The cost, service and phone was not as advertised. Upon return charged a restocking fee which was not informed at time of purchase. Promised to waive the fee but didn't honor the promise. Abusive, unethical and worst customer service

9 months ago

star star star star star

Teresa Bills Little Rock, AR

Awesome internet I have no problem. It's not slow or lagging. I really like this company and have for some time now.

9 months ago

star star_border star_border star_border star_border

Deb Pannell

Reel you in for less then up cost without notice

1 week ago

star star star star star

Peggy Eden

I had spectrum internet for many years and never had a problem. The customer service was always fast and kind!

7 months ago

star star star star star

Susan Jenkins Queens, NY

My experience with Spectrum has been very good, so far. The price for TV, Phone and Internet bundle is great.

7 months ago

star star star star_border star_border

Amanda George IL

I had this company for internet and TV. I got a good bundle price each month, but the internet speeds were very slow. Tried to get faster speeds but was told I was at the highest speed available for the area I lived in.

1 year ago

star star_border star_border star_border star_border

pamela Bloem New Concord, KY

JUST WHAT I THOUGHT, I DIDN'T GET A FULL REFUND, I WAS SUPPOSED TO GET $206.17 ONLY RECEIVED $69,62!!!! THEY ALL WERE LIKE NEW, AND ONE PHONE WAS NEW, I WAS SUPPOSED TO HAVE ONLY 2 PHONES AND THEY SENT 3!!!!!!!! I FULFILLED MY PART, but SPECTRUM DIDN'T, BUT I AM THE ONE GETTING RIPPED OFF!!!!!! SPECTRUM IS SCAMMERS AND LIARS!!!!!!!!!!!!! User's recommendation: Spectrum is a thief.

2 years ago

star star star star_border star_border

Joe Balnites Canton, OH

When we moved they added fees. They weren't telling the truth with the football they weren't as fast getting to us ( left with out cable for a few days) don't like crediting there customers.

2 years ago

star star star star star

Chad Edgar Columbia, MO

Spectrum internet is the provider best. Love the customer service as well they're very good to talk with you about your need very very good service

2 years ago Edited February 14, 2022

star star_border star_border star_border star_border

Novalcal Novalcal Saint Paul, MN

As a long time customer that has ripped off many times over the years. They charge for services not provided and will not adjust the bill when the over charges are discovered. Escalation to executives doesn't help. They are not customer service orientated. They have to be sued to get adjustment. Search law suits. Best find order internet providers or be ready to be ripped off.

2 years ago

star star_border star_border star_border star_border

Lisa Wyatt O'Fallon, MO

I'm a current customer because I can't get another provider in my area because they've monopolized it. They're way over priced, I'm paying over $250 a month! When I call them to downgrade my services I always get one excuse after another why I can't. Their service itself is good. I've only dealt with a few outages over the years. All in all I don't recommend them because of getting stuck in one of their overpriced deals

2 years ago

star star_border star_border star_border star_border

Carla Milwaukee, WI

They make you think you’ll pay $49.99/mo for Internet but neglect to tell you that price is only valid for 12 months before you get a huge increase in your bill. They hide the bill on the website and then on 4 of a 6 page invoice (really, 6 pgs?) have in small writing indicating that it will end as a CYA. They know this is an issue, as the customer service representatives said they get this type of calls all the time. Internet is fine, but it has gone out on me quite a few times as a Spectrum issue.

2 years ago

star star_border star_border star_border star_border

Hoang Nguyen Richardson, TX

I have been with Spectrum for at least 5 years. They have been raising the internet rates over the years. I paid for the internet service for the full month from Dec 22-Jan 21. I cancelled the service on Jan 9. Spectrum refused to refund the prorated premium, AND Spectrum cut off my service on Jan 9. They cannot have it both ways. This is unfair business. They should either refund the prorated premium OR allow the service to continue until the end of the billing cycle.

3 years ago

star star star star_border star_border

Denise Kelley Cincinnati, OH

Internet is $75.00 a month. Only running special for new customers. Worker put the internet in my bedroom. Too much light in my room. Worker did not take the time check wiring on outside.

4 years ago

star star_border star_border star_border star_border

P. Williamson Bozeman, MT

Charter Spectrum has taken advantage of their local monopoly of broadband internet services to overcharge customers while throttling back on speeds. This ISP corporation like just about all of the others has an enemy of Net Neutrality, as it wants to divide the internet into fast and slow lanes and then charge more for the fast lanes while throttling the slow lanes further.

4 years ago

star star star star star_border

Anonymous

I like Spectrum they always have good service. I do have problem with my internet from time to time. I work from home so its hard to work when wirless goes in and out.

4 years ago

star star star star star

Mike

Spectrum has fast reliable service. Their customer service is knowledgeable and friendly. The price for the services provided are very competitive.

4 years ago

star star star star star

Pamela S Hartman

We have been with Charter/Spectrum for 14 years. Their customer support, quality of products and expertise are excellent.

4 years ago

star star star star star_border

Lorena Casanova

Rarely do i have an issue with service and whenever I call customer service they normally resolve the issue over the phone within less than 30 minutes

4 years ago

star star_border star_border star_border star_border

James Strassburg

I purchased a google Wi-Fi router the one supplied would on a good day give 30% of the stated speed. It would lock up once or twice a day. The modem freezes about every other day. When I called Spectrum and finally got a human. I was put on hold to transfer to tech support after 5 minutes on hold I was disconnected. This happened on 3 separate days

4 years ago Edited September 14, 2021

star star_border star_border star_border star_border

Bradley kamke Appleton, WI

My apartment only allows Spectrum. I switched to Spectrum. Iv had Spectrum for the past 7 months I have had nothing but problems. My wifi has gone out 4 times for 5 to 7 days each time. I lived at another appartment prior to this for 2 years and had ATT and never had any issues with service or customer support. Each time Iv called "Spectrum" I have never talked to a human. I have talked to a machine every. Single. Time. Personally I recommend that you DO NOT CHOSE these crooks. They seems to not care about you and only care to a whole as Spectrum... I rate Spectrum 1 out of 5 easily.

4 years ago

star star_border star_border star_border star_border

Sam Holden Los Angeles, CA

Spectrum sucks! I called to get internet service from them, because they are the only provider in my neighborhood, and it was like I was talking to a car dealership. There are all these hidden fees and charges that will hit you. Also never get the "free" modem from them it just a way for them to throttle you internet. This company is down right shady.

4 years ago

star star_border star_border star_border star_border

Amy Q Grand Prairie, TX

We canceled 2 days after the $180 charge and found they do not prorate. Seriously! That alone is just tacky. Spectrum charged $180 for the same services as AT&T, who only charges $115. Stupid me for thinking the speed would make enough difference to offset the inflated charges. The remote is a disaster, so if you like football, you will HATE the Spectrum remote. You will lose the ability to skip forward or go backwards a few seconds. And, if you do not have the coax cables in your house, they will need to come out and it will cost you more than you want to pay.

4 years ago

star star star star star

Noname Covington, LA

Outstanding service, Customer Service etc. I recently had an issue I called and actually talked with a human...well done

5 years ago

star star star star_border star_border

Texas Pet Owner

Because I have no other choice, I need to keep spectrum, I am paying for 100mbps, but it is randomly that we get that speed, we fluctuate from 5 to 60 average. I wish they had competition, I would switch in a split second.

5 years ago

star star star star star

Glenn Yuma, AZ

The internet is reliable and fast. My house is odd shaped and the signal would not travel through the house. They fixed the problem in a short time.

5 years ago

star star_border star_border star_border star_border

Renee Columbus, OH

Spectrum is the worst company ever. Everyone there is incompetent. I’m moving but said leave my old service on through 4/27. I said turn on my new service 4/11/2019. Then they mailed the box to the new house prior to us getting possession. Then I said I send a technician I will pay the $40. They charged me and never sent someone. Then I called and their services continently were down and they couldn’t help fix their mistake.

5 years ago

star star_border star_border star_border star_border

Zhen Sun San Gabriel, CA

Spectrum for internet speed is slow and poor connection has been going on for past a couple years and I contact them for credit for the poor service most of the time they will refuse or they'll make it difficult for them to listen to me or even they promise to give credit for their poor service but later on they never apply credit. few occasions that apply but only 1 or 2 dollars here and there and they keep raising their price. they are monopoly. we need to take them accountable for their deeds! Thanks.

5 years ago

star star star star star

Kathy Lawson

Love everything but feel it is too expensive. Can't believe we are paying over $200 for TV, phone (which we don't use) and internet.

5 years ago

star star_border star_border star_border star_border

Noel Gloversville, NY

If there was an opting to leave NO stars i would. I despise spectrum internet. I went from a 65mps throught another company to 100mps through spectrum. I am highly regreting that decision. The internet does stay connected despite several visits from the techicians. You cannot run multiple devices. You cannot watch a 30min tv show with out dropping connection every 5 minutes. And if you want to talk about gaming. 😲😂 what a joke. I cannot wait to get this months bill so i can shut this garbage off and go back to my 65mps from frontier. Spectrum is GARBAGE.

5 years ago

star star star star_border star_border

Shirley

Internet is intermittently slow for no reason. Moving to a non provider router brings better results than any they have ever provided. Service is okay but different departments impart conflicting information.

5 years ago

star star star star_border star_border

Ryan E Brainerd, MN

Too expensive. I am a small business owner and office out of my home. They are the only hardwire cable and internet provider in my neighborhood and they have me by the balls.....

5 years ago

star star star star star_border

Bobbie Budgett Melbourne, FL

I enjpy the faster internet, but i question the availabilty and acess of the DVR server. Oftentimes the shows I tape i can't access. That's frustrating.

5 years ago

star star_border star_border star_border star_border

Charlie Kingston, IL

Took 2 months to do a drop bury and numerous phone calls with numerous supervisors to get a drop bury done. VERY POOR CUSTOMER SERVICE WITH A VERY POOR BURIAL DEPARTMENT. Very disappointed with how i have been treated during this time. They won't admit fault and they tell me they wont give me somekind of compensation for my time of waiting and delaying my home remodel. So with this I say this company has poor customer service and poor company values. They will drag you along and wont help you when its done. ALL THEY CARE ABOUT IS YOUR MONEY NOT YOU. Thanks for screwing me Charter!!!!!!!

5 years ago

star star star_border star_border star_border

Emma Tanner Montour Falls, NY

I keep having outages. My internet works sometimes and then my router has random blinking lights which shows my internet is on but I can’t access anything onto it. This needs to be fixed! I am sick and tired of not having the internet me and my family wants!

6 years ago

star star star star_border star_border

Jean C Thompson Appleton, WI

I am not getting anywhere near the speed they advertise for internet and I have a hundred channels of TV I never watch but am denied a better deal because I have to give up all service for 30 days to qualify.

6 years ago

star star star_border star_border star_border

Catherine Wilson Carrollton, KY

After husband and I split I put cable in my name. Paid two months bills and service was put on hold because he did not pay his bill off. Although my balance is zero I am being held accountable. Been with them a long time but will be looking for service elsewhere. How does a company punish someone that pays their bill.

6 years ago

star star star star star

Mary Ann Marble Falls, TX

I have steady streaming with no interruptions. The internet is fast & does not have on...off....on...off signals, which is maddening.

6 years ago

star star_border star_border star_border star_border

Katherine Vallera Los Angeles, CA

They are THE WORST!! It takes forever to reach anyone over the phone, then they pass you back and forth for hours, they don't comply with federal regulations stipulated by the FCC Cable Act and they really don't care, either. They have a monopoly on the market so they do whatever they want. They were overcharging me and it took me MONTHS to get it fixed. I had to go to the attorney general and BBB, which pissed Spectrum off so they began harassing me every day and being abusive!! It's just bad bad bad BAD. Wish I had other options.

6 years ago

star star star_border star_border star_border

Irene Schmigiel Buffalo, NY

I rated it low because of the cost of this internet service. As a senior on a very very fixed income, they would not budge on what I have to pay. My bill goes up every year, this year it was $20.00/mo. Times that by 12 months, and I get nothing more for the huge increase. Shame on them.

6 years ago

star star_border star_border star_border star_border

Stephen Weatherly Sarasota, FL

They are more interested in money than providing reliable service. After a power failure my service did not activate when power was restored. I was told that only if I returned 1400 miles from my seasonal home to provide access to the inoperative equipment could my service be repaired. In the interim I was given the option of continuing to pay or close my account. I decided to close my account. I was told I could return their equipment when I returned. Less than a month later I received a large bill for their equipment, even though I had been a subscriber for over 15 years .

6 years ago

star star star star star

Debby Willis

I have never had any problems with this company. I haven't been double charged every month like I was when I had CenturyLink.

6 years ago

star star star star_border star_border

Paige Murphy

Usually pretty good, but when problems arise they tend to always think it's YOUR problem: your computer; your router; your wiring; your operating system; your browser; your email client. and so on.

6 years ago

star star star star star_border

Shirley Watson

Because the monitor keeps going down. I think they need to replace t That is very irritable.his monitor with one that doesn't go out every 30 minutes.

6 years ago

star star star_border star_border star_border

K HANEY Denton, TX

Charter Spectrum continues to falsely advertise starting internet download speeds of 60mps, but I have been a customer for a year and, despite being told I would soon get 60mbps, I have never had a speed that fast. My average speed is 30mbps. They are falsely advertising this all over Texas. I don't understand how they are allowed to do that.

7 years ago