Name: Spectrum
Rating: 3.7

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Sue BC Wilmington, NC

Spectrum acquired our account after taking over Time Warner. We had basic internet that was a good price,. Ever since Spectrum our bill has gone up every year to where it is almost triple the price. Our Internet drops out fairly frequently too which is frustrating.

9 months ago

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Andrea Simpson Forney, TX

I have been a customer for years. The price is always fluctuation and so does the service. They are usually very quick to fix issues but I do think some lines need to be replaced to avoid the constant outages.

11 months ago

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Crystal B. Dallas, TX

Our experience with Spectrum has been nothing but smooth and easy. Never had any issues. Internet speed, connectivity, all great! 👍

11 months ago

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sawicki49

They got the most reliable internet service and lowest price around great customer service to. I had other issues before and spectrum is what I went back to.

1 month ago

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Rodrigues Bogan Boiling Springs, SC

I have been with this company for the past 5 years.... The service works great but the price keeps going up and my router has been changed like 4 times but overall it's not bad

1 year ago

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Shirley Vickinovac Lincoln, NE

When we had spectrum as our home/business Internet, I rarely had issues. My husband now has spectrum for his home Internet as he travels for work and he cannot get a wireless signal, the company wanted to have him install everything himself, and then still wanted to charge him for that.

1 year ago

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Rhonda Hirner

Spotty wifi in upper apartments. Feel that they take advantage of people who spectrum is their only choice for cable. Constantly slowly raise your bill for stupid reasons and should offer better payment options for people retired or disabled

1 year ago

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cindy g Victorville, CA

During the time we had spectrum, their customer service was great even though sometimes we run into technical problems. They were always be helpful and get us back on track.

1 year ago Edited May 24, 2023

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Beth Perkins Great Falls, MT

I recently moved and wasn't sure about going with a new internet provider. Spectrum was above and beyond with customer service, timeliness and clarity.

1 year ago

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Maureen OConnor Palm Coast, FL

Does anyone like Spectrum/Charter? For me, unfortunately, it's the only game in town. I have my wireless go out on me at least four times a week where I have to reset my equipment. I don't have cable, so I stream when I watch tv, and getting disconnected can be very frustrating. Their customer service is highly lacking, but I think that can be said to be a universal problem nowadays. It would be nice to have a choice, but I currently do not, so I have to live with it.

1 year ago

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Tara Murray Cleveland, OH

I really love spectrum's Internet it's fast and I've never had any problems with it. And they do a free plan for people who are low income which is helpful

1 year ago

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Riley McKinniss

We’ve had great service since moving to our current city and working with Spectrum! A few outages here and there but typically during the work day and it doesn’t affect us.

1 year ago

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Heather H Sanford, FL

Spectrum consistently raises their rates and throttles internet speeds. While Spectrum is easy to do business with, customers should expect zero rewards for being a loyal customer for years. Spectrum will always increase rates or give better deals through promotions to new customers only, leaving long-term customers with rate raising surprises.

1 year ago

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Natalie Harper Washington Court House, OH

I enjoy the internet speeds I get from spectrum and the bundle deal I get with my home phone yes a landline with my internet and some streaming cable not on my home TV but on my laptop.

1 year ago

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Jessica C Suwanee, GA

I would definitely for this service more the place that I'm at the Wi-Fi is terrible and it drops so many times like it's unbelievable how much it drops. We having to sign back in several times throughout the day. If it wasn't for that I would definitely rate five stars

1 year ago

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shondell brown McDonough, GA

This company offers the best rate for wifi coverage on my area. They are not the best service provider but, they are fast attentive and efficient to your needs and concerns!

1 year ago

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BBQ Boy! LA

Over price! If an outage happens and your out of service you have to call for compensation. Sad it should be automatic. The price for the Internet is and cable is outrageous. When you do call they are quick to fix the problem or try to give you a "deal".

1 year ago

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Crystal Batavia, IL

We've used this internet provider before and were basically happy with our experience for the price we paid. We didn't encounter too many issues with our service and would probably use it again if we needed to switch!

1 year ago

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Rafael Matthew Jamaica Plain, MA

I appreciate the lack of contracts, which allows them to switch plans or providers easily. Additionally, I have found Spectrum's customer service to be helpful and responsive, especially when dealing with technical issues.

1 year ago

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Elisa Miami, FL

Honestly Spectrum is pretty solid. They may not have the best speeds on the market, but being the only internet provider in my area, I'm not complaining. No major issues and it was easy to switch to faster speeds.

1 year ago

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FriscoTXHomeowner Frisco, TX

Very happy with Spectrum's customer service when I had questions. I also liked that I switched to them for cell service and it was so much cheaper but worked great.

1 year ago

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CEDRIC BEAVERS St Louis, MO

I liked how they competed with other internet services/companies ding their best to compete but there were limitations of products to cover but overall I was pleased of their products.

1 year ago

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Alex Indianapolis, IN

We are geographic captives of Spectrum's coax network. We have had constant problems with dropped connections after any appreciable rainfall. The area grid is badly in need of maintenance, and despite comparatively high cost of service there has been no appreciable effort to solve the larger problem. They have added and removed signal boosters. They ran, then bypassed a new drop to the property. They have preferred this or that quick fix over addressing the real problem. When we sought to terminate and port our voice service, which had become worse than useless, we encountered a major problem with the handling of our phone numbers. When we moved from one place to another within the same service area, Spectrum neglected to associate our phone numbers with our new billing account. They remained functional while we were subscribers, but when port time came, they could not authorize the release because no billing account address at all was associated with the numbers. Understand here that there is a difference between service address and billing address in their lexicon. Over the course of approximately 12 hours on the phone, plus untold hours searching and reading threads and stressing about it, I finally had the good fortune to catch a worthy CSR who spotted the glitch. It still took them a month to fix it after I repeatedly recited the saga. If you have a choice, you lucky few, STAY AWAY. Definitely don't entrust them with any critical service, because you're pretty much guaranteed to be disappointed at the critical moment.

1 year ago

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Matthew Jerina Reno, NV

Customer service is always easy to speak to and they will usually work with you to negotiate a price after your contract expires. The intro price is always a good deal, but I wish the speeds were higher.

1 year ago

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Margaret James LA

This company is a scam. The charges and bill are on the front page, but if you want to cancel your service ho to page 5 of 6 and it will tell you . Spectrum doesn’t prorate your bill . I paid for an entire month of service after I moved out because my bill was generated two days prior to me calling to cancel my service. But no worries our relationship is over. I will not be using their service at my new location. Nor will I refer anyone to use Spectrum. They’re the worst of the worst. Let’s not forget how the sales people/ Operator will lie to you. I was outdone when she started to lie. As if I was dumb or stupid. So glad , I’m done with Spectrum they don’t deserve my hard earned money.

1 year ago

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Valerie Cabrera Pomona, CA

Cheapest price for high speed internet service.. and never had any down time or issues with my connection!!! I will remain a customer as long as Spectrum offers services..

1 year ago

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Joe Mendez Weslaco, TX

This internet is so very awesome it sometimes has a brain fart but when it works man it's good fast just wish I would get the 500 mbs like I'm supposed to that's why I will not give a 5 star bur I'm close

1 year ago

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Ellie Bradley Thousand Oaks, CA

This company has been great at providing reliable, fast service. Our internet is very consistent. If there's an outage they stay in touch through texts. Great job team!

1 year ago Edited March 22, 2023

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Helen Webster Stevensville, MT

They were decent until I became homeless and had nowhere to continue my internet. I had been a good account user for two straight years with their phone and internet service. When I was forced to drop internet, I was given the option to continue cellular service if I wanted to pay $80 a month. For ONE line. I found this hurtful and and impossible for me to afford. They were nasty and were not at all empathetic. After being a customer in good standing for two years, I found it distasteful to be treated like that. Maybe Spectrum should change some of their ridiculous policies, and know that life happens, and bad things often happen to good people. I give them zero stars, but it makes you select at least one.

1 year ago

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Amanda Slezak

Great service. Haven't had any issues with it so far. I can run everything I want to off of it. Customer service is great. Very helpful with whatever questions you may have.

1 year ago

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Andrew Legore Seattle, WA

Always have good quality service and always connected and the customer service is absolutely awesome because they actually treat you like a human being.

1 year ago

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Mike Wilson Lexington, KY

Spectrum is a good provider, I just the cost of services is a little on the expensive side, and how it goes out so quickley for the least amount of issues, but customer service is excellent in solving your issues

1 year ago

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Alicia McDermott Columbus, OH

Definitely have good advertisement/bundle you the first month everything's fine the second month price goes up or charged for something you didn't order the third month it keeps going up. customer service is great. If they would only stick with their advertisement when signing up it would be great but also for my mother's on low income disabled it was very hard to find her anything with spectrum that was in her budget even with the ACP program and that was kind of a disappointment when we were told that they had plans for the elderly and disabled.

1 year ago

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Justin Paramaribo, PM

Fayetteville, NC was a pretty solid place to get service from. They do have deals that you will need to inquire about regularly, but overall, experience was great.

1 year ago

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Judith Davis Charlotte, NC

Spectrum customer service is great and their representative are knowledgeable and kind to their customers. Spectrum keep customers updated with current location information.

1 year ago

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Monica Hunt FL

Price efficient, great customer service. Sometimes the wait time to speak to representative is long but you can also chat online or have them call you back

1 year ago

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Janine Jannicelli Wake Forest, NC

I use Spectrum for my Phone and internet. I’m super pleased and happy to be their customer ! Customer Service is great ! Hold times is good Rates are competitive

1 year ago Edited August 29, 2022

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Erin Capitena Denver, CO

Good at alerting to outages and updating on the timeline to restoring service. However, Spectrum kept changing prices every year and couldn’t explain why. I used them more out of being too lazy to change my internet than actually liking the service.

1 year ago

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Trina Columbus, TX

So far, I'm liking the internet provider. We get amazing connection all throughout my home. Would definitely recommend, can't complain for only paying 29 bucks a month!

1 year ago

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Phyllis Schene Dallas, TX

Overall I am very happy with the speed and services I am purchasing from Spectrum and it is a huge improvement from the horrible and slow services I was getting from Frontier.

1 year ago

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Adam The Bronx, NY

I was a customer of Spectrum for about 5 Yrs. I reduced my service and cut the movies part because of the high prices and limited choices. Having only the internet part was promised at least 200mbs. The most I ever got was 60 this is respecting the test. It usually hung around 40-50. Services like Nextflx that required more bandwidth would disconnect me on the middle of a movie. With all companies I’ve had in all my travels I can truly say they are the worse I experienced.

1 year ago

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Jenny Hite Kansas City, MO

I'm happy with the speed but I get knocked off the internet every so often and I find that to be disgusting!!! Also, if i it were available, I would much prefer Google Fiber.

1 year ago

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Brandy Allman Salisbury, NC

My family & I have used Spectrum for YEARS! Its the one & only service my father (who recently passed :'( ) he told me to use this service when I moved out & started a family of My own!

1 year ago

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Alex Kouris Janesville, WI

I was a resident customer, now I am a business customer because I needed a static IP. Here is the scoop $99 a month for a resident 20 up 300 down I always got 20 up around 200 down. Here's the bad part. As a business customer, the price is $215 about yes over twice the cost. As a business customer 30 up 600 down NO NOT REALY. The true speed is always less than 20 up and never more than 175 at the most download. Ya, I know twice the price!!! They tell me I'm wrong. WHAT!!! I DO Information Technology FOR A LIVING. Good luck A real customer Alex Kouris

2 years ago

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L Hill Chicago, IL

Spectrum has pretty decent internet with top notch speed. Security is not up to par an neither is customer service it is nearly impossible to get someone on the phone an not always friendly or knowledgeable. The prices are way out of control for the internet amount and speed received. It is worse if it is separate and not apart of a bundle special that is more of a scam than truly beneficial.

2 years ago

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Megan Weidle Akron, OH

I have never ever had luck with internet providers but I feel like I struck gold with spectrum. Sooo affordable and instant help when the connection is lost

2 years ago

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Noa Ranoa Vista, CA

Better. Spectrum in Rancho Santa Fe has come up for sure. At first, very iffy, but increased MB has really pumped energy into the entire house. They still need an upgraded remote we can talk in.

2 years ago

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Tennisha Quinn Erie, PA

Since transferring to spectrum from Time W. I think the prices are outrageous for service that goes in and out a lot referring to Internet. Customer service I guess you have your own experience with that. All I know it’s the only one in my area for Internet so that’s why I use them if it wasn’t I wouldn’t. Basically they still owe me money and put it on someone else’s account. Just need to do better

2 years ago

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Colorado-Slim Cañon City, CO

I've used Spectrum high speed internet for the last 7 years. It's been a very good service. I'd say 99% up time.I stream a lot and have never had any buffering or delays.

2 years ago

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Steven Seabeck Akron, OH

Dependable service you can always count on at a reasonable price with a customer service that will go the distance in helping to solve whatever issues you're experiecing

2 years ago