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Spectrum

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7.3

Overall Score

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LAST UPDATED: November 30th, 2023

Spectrum has been operating since 1993 and is a household name in the United States. The company, which recently merged with Time Warner Cable and Bright House Networks, serves more than six million people, making it the fourth largest cable company and one of the largest internet providers in the country. 

Spectrum provides internet speeds up to 60 Mbps with no data caps. Its internet service requires a one-year contract.

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Spectrum offers services in a huge span of the country, especially compared to other internet service providers. 

Spectrum has been able to grow rapidly in just a few decades, attributing this success in part to its customer service commitment. That commitment involves a fast broadband network and all the tools necessary to meet internet connection needs. 

The Spectrum team is willing to help their customers in any way they can to have a positive experience with their company. They offer cable and fiber-optic internet plans.

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The Good

  • No Data Caps
  • Short Wait Window
  • Spectrum Enterprise
  • Bundling Options
  • No Hidden Fees

No Data Caps

Spectrum internet doesn't limit its customers with data caps. A lot of competitors have data limits, and when customers go over these limits they pay fees or their services are disrupted. It's a convenience worth looking into, and this feature alone may be what steers you to Spectrum.

Short Wait Window

The Spectrum internet team knows losing internet service can mean losing time and money. At some point, you'll probably need a technician to come to your home or business to work on network equipment. 

Many companies who send out technicians leave the time window wide open and make the customer wait for hours for the technician. Thankfully, Spectrum is different. They set a two hour window that the technician will be there. If the technician does not make the allotted time, Spectrum will pay the customer $20.

They also have a 30-day money-back guarantee their customers can take advantage of if they are not satisfied with their service or the products they receive.

Spectrum Enterprise

Spectrum offers fiber-optic business internet for companies who want a fast connection for phone, internet, and TV service. Spectrum Enterprise also delivers cloud services for their business customers.

Bundling Options

While Spectrum may not have a variety of standalone internet packages, they do have several options that can help you bundle internet, phone service, and cable channels:

  • Spectrum Double Play — $89.98 per month, 125+ channels and 100 Mbps
    • Silver — $109.98 per month, 175+ channels and 100 Mbps
    • Gold — $129.98 per month, 200+ channels and 100 Mbps
  • Spectrum Internet & Phone — $64.98 per month, unlimited calling and 100 Mbps
  • Spectrum Triple Play Select — $99.97 per month, 125+ channels, unlimited calling, and 100 Mbps
    • Triple Play Silver — $119.97 per month, 175+ channels, unlimited calling, and 100 Mbps
    • Triple Play Gold — $139.97 per month, 200+ channels, unlimited calling, and 100 Mbps

No Hidden Fees

While Spectrum does charge a fee to lease a router and another fee for installation, the company is more transparent than some service providers in the industry. Be sure to read contract terms thoroughly and take time to understand billing, your monthly rate, and whether you'll pay more after a certain duration of service.

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The Bad

  • Limited Internet-Only Packages Available
  • Highest Download Speed is 60 Mbps

Limited Internet-Only Packages Available

Most internet service providers try to meet various audience needs by offering many different plans and bundles. These packages usually have a large selection of internet speeds (download and upload speeds), features, and prices to choose from. With all of these options, you're more likely to find the best fit for your specific internet and pricing needs. This is not the case with Spectrum internet, as they only offer their customers one package:

  • Spectrum Internet: 60 Mbps for $44.99 per month

If you're only looking for internet and this package doesn't impress you, you'll need to choose another ISP.

However, you may be interested in Spectrum's internet and cable TV bundling options.

Highest Download Speed is 60 Mbps

Spectrum offers an internet speed of 60 Mbps. Some competitors offer high-speed internet up to 1 Gbps for slightly higher prices. Potential customers will have to decide what speed they need and if Spectrum internet service is capable of delivering these needs.

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The Bottom Line

Overall, Spectrum Internet is a good choice for those customers who are looking for relatively quick speeds in their internet network. The package it offers would work best for those customers who know exactly what they are looking for and do not need a lot of variety.

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Star Rating

3.5

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1,165 Reviews

Review Breakdown

5 grade

30%

4 grade

26%

3 grade

21%

2 grade

9%

1 grade

14%

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Cherie Cole Clifton Park, NY

I’ve had Spectrum for many years since I’ve owned my home. The customer care is absolutely the best. Whenever I’ve had the slightest problem they have either fixed it immediately or sent someone out to fix it. They have switched out equipment when necessary promptly and efficiently. Their staff are always courteous and respectful when they enter your home. I cannot recommend them highly enough and they are fair in pricing.

3 weeks ago

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Anne Lincolnton, NC

I really enjoy having Spectrum as my sole provider for Internet, TV, Phone, and Cellular. The billing is simple to understand and I get a discount on my Cable for using Spectrum cellular. Service has been good, repair people are polite and knowledgeable and the customer service via phone has been great. No complaints here.

2 weeks ago

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Michelle Thomas Anaheim, CA

Spectrum has good service and overall I like them. I am a little disappointed that the internet does not want to connect my streaming apps. It is terrible in our small house. I have not called to ask for a resolution. I am being honest so I can't say they are bad because I haven't given them the opportunity to fix the issue.

4 weeks ago

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Kelsey T.L. Lansing, MI

Spectrum's internet has been a blessing for us and our great aunt, who lives far away. It's made staying connected with her and providing the support she needs so much easier. My husband and I installed it for her, and I must say that installation was a breeze, and the reliability of the connection has been fantastic. Spectrum has made a significant positive impact on all of our lives, and I couldn't be happier with their service. Five stars without a doubt!

1 month ago Edited November 1, 2023

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Michael Los Angeles, CA

For the most part, spectrum has been great. I did catch a couple of hidden fees. Or fees at work disclosed to me. But after contacting spectrum, they made it right. I never have an issue with my internetor Wi-Fi connections. My router or modem rarely have an issue if I do I can go down to my local spectrum store and pick up new equipment.

1 month ago

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Chris G

They are better than anyone else in the area, but our internet goes out frequently and have to reset box. Each tech that comes out says they've fixed the problem, whether they've put in new wiring somewhere or replaced a box. But the problem always comes back within a few hours - weeks. Also the jump from their introductory rate to 1 year later is shameful! Every year you have to leave for a few weeks/months or threaten to leave (once you've shown you will follow through) to get the price back down to less than absolute robbery!

2 weeks ago

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Striker 2009 El Paso, TX

I am in the Army and I have been sent to Fort Bliss, Texas three different times. I have always chosen Spectrum for their reliable service and price. During my three years at Fort Bliss, Texas, I have never had an issue with this company. Their costumer serve is awesome. We do have the accational outage, but it's due to the weather.

1 month ago

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KATHLEEN KOTARA Katy, TX

Had a basic package of internet, TV, and mobile phone. I didn't need or want the phone service but had to keep it since it was a part of the initial introductory package. I told them I was on a fixed income and the most important item I required was the internet for my online business. My first year bills averaged around $145 per month. After the first year and the special introductory offer expired my bill jumped to an average of $260 a month for the exact same service. Then in Sept. 2023 my bill went up to $308 dollars a month. I could not afford this so I canceled the TV and phone service. I kept the internet and now my bill is around $117 a month with no specials or discounts applied. Service is moderately stable but I have had my internet go down more times than I would like. When we had the basic TV service it would go down at least once a month, sometimes for 24 to 72 hours. When the internet works it meets my needs.

1 month ago

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Lennette Lundy Kingsport, TN

I had some issues at first but their tech quickly figured out it was my electrical. Between the electric company and spectrum we got the issue fixed and saved my apartment from possible fire. The rerouted my Internet wire and everything has been great ever since.

1 month ago

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Susan New Braunfels, TX

Spectrum has always provided an excellent entertainment value until this year. It was not announced until college football started that they were unable to negotiate a contract with Disney and ESPN. My family was left with a contract for cable and internet service with a need for another necessary streaming service to get content that was desired. We are older and used to cable television but will just have to get used to a streaming service after deciding on one this week before other games this weekend are missed. We will cancel our cable with Spectrum as it seems their negotiations are ineffective.

2 months ago

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Steve H Ferris, TX

Was told I would have service, then had appointment canceled without notification. Called and was then told that even though my address shows as Spectrum that I would need a construction survey. Waited, waited, finally received a call from world class jerk that told me nothing of substance. Only that it's part if a larger project that hasn't been approved by spectrum and there is nothing I can do to get their service. I have always wanted spectrum but feel as though I dodged a bullet by not getting it because of the way I have been talked down to and gave the run around. I won't be bothering you guys again, you can bet on that.

1 month ago

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Kelsey Conner Wilmington, NC

Spectrum has been an excellent internet provider for us. In the event that something goes wrong, they are quick to resolve the issue and they have excellent customer service guiding you throughout the process.

1 month ago

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Cody Callaway Dallas, TX

Overall satisfied with Spectrum. There is internet outages sometimes, but they are good about notifying customers about the outages and when they will be resolved. Only giving 4 stars instead of 5, as I think they could reduce there monthly rate a bit.

1 month ago

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Christian Nakamura Boerne, TX

I've had Spectrum for around three years and I've been decently happy with the WiFi quality. It's fast enough and rarely goes out in my area. However, the price seems to rise with no warning sometimes. I started at $50 a month and somehow ended up paying $80 a month. Still a good price, but it would be nice to have more communication about when and how prices change. Getting ahold of a customer service rep is difficult sometimes too. When they do answer the phone, you're on hold for at least an hour before getting anything done. You don't need to call too often, though! Good service for a good price.

3 months ago Edited August 14, 2023

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Elizabeth Staten Island, NY

Spectrums prices are great. But the service is not so great and the solicitations From employees whether they be calling your house or driving by your house is really annoying they do not take no for an answer

4 days ago

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Greg Buttner

Customer service is not allowing me to disconnect until I tell them why I want to disconnect the service. They are trying to get me to agree to a temporally cheaper plan. I keep telling them I have switched and am filling out surveys while on hold.

3 weeks ago

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Lynne Holt Tullahoma, TN

Best value in Internet an tv service. I recently swapped to their mobile phone love or. Picks up great and got one free for a year !!

3 weeks ago

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Stephanie Ponce Hemet, CA

My current provider with internet, cable and cell phone. I pay so little compared to Verizon. My service works well in my area. Definitely recommend.

1 month ago

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Sandra Anderson Spring Hill, FL

Minor problems can be solved on line with the Spectrum app. Landline service offers span blockers. Spectrum internet service has been very realiable in all the many years I have used Spectrum and Bright House.

2 months ago

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Playa Del Carmen Eats and Drinks Cancún, ROO

I guess I would have to say I don't have bad things or good things to say about this company. This was the only service available to us in the area and well if we wanted service this is the company to use. I never had bad service just over priced.

5 months ago

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Amanda Slezak

10/10 on everything to do with this company. its easy to get ahold of customer service and they make sure to help with everything. Internet is amazing. I've had no problems with the connection since ive had spectrum internet.

5 months ago

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Brenda Corbitt

Spectrum has very good service, when i call with issues, the service is pleasant and they have the patience to help Me through the situation even when im Confused, they wait and direct me to resolve the problem. Im very Happy with Specteum.

3 months ago

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Georgianna Quinney Taylorsville, NC

After Century Link switched to Brightspeed, our Internet was nothing short of TERRIBLE. Spectrum has been a GAME CHANGER. We have only had it for 2 months, but already love it! It is fast, reliable & SO MUCH BETTER. Their tech had it switched and set up within 30 minutes. They were also very accommodating when it came to working with my work schedule. Idk how it will be after the year of guaranteed pricing runs out, but right now--couldn't be happier with the service!

4 months ago

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Ann Blythewood, SC

I have been with Spectrum for about three and a half years now. I really like Spectrum for the way it works. You never have to worry if it's raining and you rarely have to worry even if you have bad bad weather. When I have had a problem with billing they have resolved the problem quickly and it was nothing for me to worry about and I like that. It has always been a pleasure to work with the Spectrum company from the initial startup to after I moved and had to start up again. It was a very smooth transition. I have no complaints against Spectrum. I have only good things to say.

5 months ago

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Anonymousbuster

Restocking fee fraud. Sold me a phone over phone call as part of internet bundle. The cost, service and phone was not as advertised. Upon return charged a restocking fee which was not informed at time of purchase. Promised to waive the fee but didn't honor the promise. Abusive, unethical and worst customer service

1 month ago

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Debra Sumter, SC

They have been quick to resolve any issues I have had with my system. They went over and above with customer service to locate a problem I was having with my moble device.

2 months ago

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f win Fort Lauderdale, FL

I’m so fed up with S’pectrum their internet service truly is awful as well as the cable service which is tied to the internet. I have no speed the internet freezes my tablet, TV, laptops and iPhones. No matter how much I call in and complain nothing gets resolved even when they send inexperienced tech into my home. I pay so much monthly and I have no idea what I am paying for. I’ continue to be extremely disappointed with Spectrum. Also their Customer Service reps are beyond rude.

2 months ago

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Nidia Salichs Ballwin, MO

I love spectrum. The company is very good. They text us if we have a power outage and that is very helpful to us. Thank you for the Internet service you provide.

2 months ago

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Phillip Davies Onalaska, WI

So, I'm thinking your view of Spectrum is going to depend very much on what you are used to. Like the article says, it may be all you can get. And something is better than nothing, right? Unfortunately for me I came to live in the Midwest from, well, let's just say somewhere very, very far away. And it's not what I'm used to, at all. It's slow, and I mean slow. I had better internet 20 years ago where I lived than I do now in WI. That can't be right. I can accept that Spectrum isn't as good as the best available anywhere else at this moment in time, but not as good as something that was two decades ago is not the same thing at all. The technology they have me use is archaic, I've asked them why and can't get a straight answer from them. It's like I'm speaking Martian and they don't understand what I'm asking. So why is all this the way it is? Well, I'm going to guess. It's because they are all you have to pick from, they don't have any real competition so they don't really have to try. So they don't. The free market only really drives innovation if it really is a free market. That's why they are happy to be stuck where they are with a service that's so out of date, because that's easy for them. They would long ago gone out of business anywhere else with real, quality internet providers as competition. Or improved, it's a bit like evolution. No need for Spectrum to evolve though, they can remain a dinosaur.

4 months ago

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Eleathia Wilkins Winston-Salem, NC

Spectrum has been a good company when it comes internet as far as reliability. During severe storms the signals usual still works and if not, the outage is not king. I do not like the constant price increase. As far as cellular prices are ridiculous high, but again reliability is great.

3 months ago

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Chase Victorson Yonkers, NY

Spectrum is an exceptional service provider that offers reliable and high-speed internet connections to its users. With a wide range of plans available, they cater to various needs and budgets. Their customer support is top-notch, providing prompt assistance and resolving issues efficiently. Additionally, Spectrum's inclusion of a free modem and lack of data caps are significant advantages that enhance the overall user experience.

6 months ago

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Cindy Rotermund Charlotte, NC

I have had spectrum for 4 years. I definitely think it's mostly reliable. We have been getting some more frequent outages lately but they have been in the middle of the night so maybe it is due to working on the system. They do send notices indicating that there is an outage in our area and when it is back on. We have not had any slow-down issues and spectrum was great when we needed a new and upgraded modem. They sent it to me and helped me over the phone to get it transferred over.

4 months ago

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Melissa McDonald, PA

I have had spectrums Internet service and decided to try mobile. I was a former Verizon mobile customer, I was afraid the service wouldn’t be good. I am pleased to say I haven’t had any issues and have saved a lot of money

5 months ago

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Brooke Harris Tuscaloosa, AL

Not available everywhere especially rurally. I liked the service but couldn’t get it when I moved.

1 month ago

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Marla C St Louis, MO

I've been a Spectrum customer for a very long time when it was initially called Charter Communications. Initially, it seemed it was the only cable company in the area that offered cable, internet, and phone service at a good price. However, now with so many other companies that offer the same services, and some offering digital, without having to use cable and at a reduced price, it pays to do your research. Also, since the world of streaming has come to the forefront, offering local channels, and some phone companies having sign-on specials, including internet service, makes having cable service obsolete in my opinion. So, with that being said, I've removed my services and have gotten services that have saved me money as well as served my entertainment needs also. So, although Spectrum is a good company, it pays to shop around.

6 months ago

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David Adrian Morales Weslaco, TX

The service is good with great speed. Outages are addressed pretty well. They will even comp you on the time you were out of service. Only thing is that they dont let you not be on a promotional plan which will end and then you get charged up. You have to really be on top of the billing situation with them. They also flood you with advertisements for services you may not want which is sometimes annoying.

6 months ago Edited May 22, 2023

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Yaritza Mata Penitas, TX

Spectrum is by far the best internet provider we could’ve ever had. It’s service is very speedy and works well in several places. Due to my husbands work we commute a lot and always get spectrum installed immediately because we know without a doubt that it will not let us down. Recently we had a power outage and it damaged a fuze but it was quickly resolved with new equipment and up and running by the same day.

7 months ago

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DIY Guy Cathedral City, CA

I have been using Charter/Spectrum as my internet provider in three different locations over the past 16 years. The speed and reliability have been above average as compared to what I hear from other people. The price appears to be competitive, but by no means a bargain. Spectrum also provides a free security suite of anti-virus software, which I no longer use since I have another product. Outages are seldom. Customer service is fair. I recommend Spectrum and would use again.

7 months ago

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Jason Hanley (RaygunImmortal) Richmond, VA

The Internet service is great ! We have had it for about 5year it never goes down .

2 weeks ago

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James Wright

Reliable and cost effective service. Immediately notified of outages and service restoration

2 weeks ago

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Teresa Bills Little Rock, AR

Awesome internet I have no problem. It's not slow or lagging. I really like this company and have for some time now.

2 months ago

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Sherman Taylor

Spectrum is one of the best companies for internet cable and phone services you can get they keep their appointments on time they are serious about satisfying their customers I would highly recommend if you're going with the internet service go with spectrum but they have a tendency to go that extra mile and contact you multiple times either through your phone email wondering why you didn't keep your appointment so they are a punctual company they are right there at your house when they say they're going to be in the very polite very cordial they welcome you in with a good deals I get this company five stars because they actually came to my house and I had spectrum installed in one of my tenants rooms here in San Antonio and they were pretty quick the installer was very nice it was a nice guy not to mention their customer service is like top notch if you ever have a problem the service or one of the items or some of the equipment feel free to contact them anytime

9 months ago

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Sue BC Wilmington, NC

Spectrum acquired our account after taking over Time Warner. We had basic internet that was a good price,. Ever since Spectrum our bill has gone up every year to where it is almost triple the price. Our Internet drops out fairly frequently too which is frustrating.

2 months ago

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Keith Parks Sparks, NV

Absolutely terrible, the internet is slow and almost everyday I have to restart the the router and modem until my home devices connect. I call the isp and they say everytime well everything on our end looks good, they send someone and charge $100 for them to come take a look nothing seems to be the problem. But nothing ever stays connected and even my pc is hardwired to the damn thing, there's no service. The only thing they offer is to increase my speeds for another $20-$30. Not only that they're charging me up the wall with the internet and yet offering the same services at lower prices and I can't change my services to the cost of what they're offering. I want to change but no one is offering the same speeds in my area.

4 months ago

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Phoebe Florissant, MO

I have had this service for years and like any service there a few problems, but Spectrum has always worked to solve the problem. I am satisfied with the service.

3 months ago

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JK Morgan Converse, TX

When I contacted spectrum inquiring if they serviced my area the agent said I was required to set up an account before I could find out . I declined. The agent the advised me I would be rejected if I called back. Again I declined. Hard sell tactic like that is poor service. Shame on spectrum.

3 months ago

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Bryce Stradling Columbus, OH

Speeds widely fluctuate and rarely ever reach the cap we pay for. My wife and I both work from home and from time to time we'll just have a massive lag that interrupts our meetings. It's also extremely expensive compared to what other companies are offering in our area, we just don't have any other options in our neighborhood. Customer service has never been responsive and they usually are busy trying to upsell us on other products.

3 months ago

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KmanAuto

Depends where you are located. My parents, located in what would be considered more Rural, were able to get 300mbit years ago. Me, in the middle of Wisconsin's largest city, was stuck with 2mbit service until 2022.

3 months ago

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JB Newport, MI

I pay 166 a month for cable and internet, plus an additional 60 in other services not provided by Spectrum. Programs frequently freeze and system has to be restarted. Phone service is bundled - poor data plan, customer service at local store is very poor. When contract ends in two months will be switching to other providers & will never recommend Spectrum.

3 months ago

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Joseph Peterson Milwaukee, WI

I love Spectrum! They under promise and overdeliver in my opinion. We signed up for 100mbps service and are now up to 300mpbs service without paying more. they keep upgrading it.

4 months ago