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Spectrum

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7.2

Overall Score

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Joshua Foster Gardnerville, NV

Spectrum has good customer service for the most part . When there service works it works amazing my problem is with there mobile service it’s terrible where I live and after calling 20 times and being told it must be my new iPhone 12 SIM card and that I was stuck with crappie phone service I wouldn’t recommend it at all

2 years ago

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Tammy Koch St Louis, MO

I was a customer for over 15 years and the costs just kept increasing exponentially. I got tired of calling every few years to negotiate a new rate. The internet speed was OK most of the time and most of my interaction with CSR's was OK. In the end, I just felt like I wasn't a valued long-time customer.

2 years ago

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b zilla Spring Hill, FL

typical internet cable provider, they are there to make money they only care about share holders. customers are not important to them and unfortunately they are the only provider we have, as soon as another one can get out here i am jumping off this rat infested boat

3 years ago

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MELISSA RITCHIE Covington, GA

DO NOT SIGN UP FOR CHARTER SPECTRUM. I signed up last year for a 24 month promotion and 1 week after signing up a sales rep called to ask my husband to try out video service. My husband said he didn't want it and they added it anyway and then charged us for it. After going back n forth, the service was finally removed. Now they're saying that because that service was added and then removed it took away our 24 month promotion we originally signed up for. The internet continuously goes down for maintenance which, causes me to lose hours and money from work and my kids also lose hours from their virtual learning because of the horrible service we get in the Covington GA area. I turned down several companies that offered internet service in my area, but definitely will be looking for another company for internet service. Totally disappointed in the service and the increase in my bill because of a change that was made by them and not us. DO NOT GET CHARTER FOR SERVICE..

3 years ago

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Alexander Johnson Burbank, CA

I really enjoyed the services and I rarely ever had problem with signals or programming but customer care is another demon. I recently ended my period with spectrum because of some unauthorized charges

3 years ago

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Ty Williams Irvine, CA

They could be more reasonable Price wise. Prime example I returned internet equipment with spectrum & they still reported that I never returned it on my credit report now I have to constantly let whoever buys the debt know that I returned the items & that I shouldn't be getting charged for this equipment.

3 years ago

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Ashley Hickmann Bellevue, WA

I have no problems ever! They make installation easy for the customer to do on their own. They also let you have only internet when that is all I need.

3 years ago

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tom webster Corolla, NC

karen on the service call from 4/22/2020 was great. overall cable service is very poor with frequent scrambles without resolution for years. Company is totally focused on making money and not delivering on quality of service provided. Would do to another service provider in a heartbeat if another option existed due to years of failed service and quality delivery.

3 years ago

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Michael Oconto, WI

Dependable an price is fair! Customer service has been pretty good with assistance when needed! It has shown to be reliable with great speeds compared to the internet companies i had used before!

3 years ago

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LIZ MUSCH Long Beach, CA

very bumpy, both in NYC and Long Beach, CA. Coverage/service not always terrific, but always difficult to get help/customer service. Also they aren't flexible: recently wanted to put TV service on seasonal hold, they agreed, and then they turned everything off and it took me 24h to get internet back on

3 years ago

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Jay Clemmons Cottontown, TN

Spectrum’s business model from start to close has been one misrepresentation and non-disclosure after another. The original equipment was returned to a Spectrum Corporate store and the account closed on the 3rd of January 2020. The representative was asked at the time of cancellation for any outstanding balance so that it would be settled; the representative stated the account was closed and gave a receipt for $0.00 outstanding balance. Three months later Spectrum is threatening to place an outstanding balance in the credit bureau though not having presented any outstanding balance before this time. When asked about the receipt showing a zero balance, literally stated no balance remaining, the response from two representatives and two supervisors was that the representative at their corporate store would not know if there was any outstanding bill and this was not their concern. In addition to the aforementioned, the monthly bill was 24% higher to additional fees associated with the service NOT disclosed, but added AFTER the contract was signed. By effectively threatening credit worthiness, this company extorted and extra month of billing, charged late charges and additional fees making them more than 125% higher than ATT and all other competitors in the Louisville area. If ever Caveat Emptor (Buyer Beware) had a living example, it would be in dealings with this organization. One star shows because you cannot post with a 0 or negative rating but this is the ONLY area where they truly exceeded market standard…in their malfeasance, misrepresentation and apathetic caviler concern for consumer confidence.

4 years ago

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Cade Boudreaux , FL

Spectrum is a great service. It’s Wi-Fi is very strong and reliable and I never have problems with my service. I would recommend for cheap and affordable Wi-Fi and cable.

4 years ago

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J in LA Long Beach, CA

Spectrum in Southern California is the WORST. As one of their 25 million cable and internet customers for nearly two years, the internet speed varied more radically than the stock market. Upload speeds were virtually non-existent. (They only advertise the number which is their download speed, 200 MBPS, when our average speed was about ten percent of that.) Customer service was horrid, both in person and by phone. When we received notice they were hiking our bill 60 dollars per month the first of 2020 (GREED at its worst by a mega-company), we decided to cancel and move to Frontier and cut the cable. Our bill is now 80 dollars less per month including HULU LIVE (which provides all the channels we would normally watch) and NETFLIX. With Frontier, we receive a SOLID 500 MBPS speed both download and upload. As icing on the cake, after returning all the equipment and boxes to Spectrum, and after being told there would be no more fees, we were just charged the 200 dollars on our credit card and informed by phone that our billing cycle began two days prior to our canceling and they DO NOT PRO-RATE service fees (a policy I was told was in the fine print on ONE (yes, just ONE) bill sent last April. That policy should be on EVERY bill. GREED AT ITS WORST AGAIN. Frankly, if I hadn't had the option to move to Frontier (many communities sadly have no options), I'd be ready to simply watch "TV" on a phone or iPad app and use mobile data just to remind companies like Spectrum that we DO have a choice! It's already ridiculous to pay such exorbitant rates to watch programming WITH commercials. Streaming WITHOUT ADS AND WITHOUT GREEDY INTERNET providers is the future, as the younger no-cable generation already demonstrates. If I had stock in Spectrum, I'd be selling it immediately, as that company is in for a major fall. All of these ratings offered begin at one star. They should begin at MINUS five stars, which is where I would rate them.

4 years ago

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James Flowery Branch, GA

Everything was fine until I moved. Internet at the new place comes and goes at least 5 to 10 times a day for long periods of times. Apparently my old equipment was still matching my old address. I have asked previous techs to change my equipment and they are too lazy they said everything was fine. Last tech didn't know what to do so decided to change my equipment. Well that didn't do anything. The same day right after he left I had no internet. I thought only Comcast had unknowledgeable technicians but Spectrum techs are the same. About 4 technicians have come to my house in the past 2 months and still haven't figured out what's going on. They have my account monitored so they know for a fact the times I have gone without internet. Getting in touch with a technician is about 20 to 40 min. It is VERY FRUSTRATING just thinking about giving them a call. Have lied to me multiple times about giving me credit and sending a supervisor technician and that has not happened. If you call to get your service disconnected hold is for 40 plus minutes. But anything else will get you a representative in 15 to 20 minutes. That's still a long time. Bill for both internet and cable is now at 160 and keeps going up. They keep saying I have high speed internet but that is also not true. Don't have a problem with Cable that's why I give them 1 star.

4 years ago

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Michael

they offered free wifi and a good rate. Then without notice, they started changing for the wifi after 2 years. it wasn't part of the agreement. then they increased rates for 2 months in a row. i called customer service and they insisted that i always paid for wifi and that wasn't true.

4 years ago

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Rachel Valders, WI

I have just gotten Spectrum installed. I am happy with the internet speeds. Everything works great, however, I am very disappointed with the install. My appointment was for noon and my installer arrived at 2:00. The home that this was being installed in was never equipped for internet. The installer ran new coax which was nice because I got to put the router where I wanted. Today I looked outside and saw a orange cord running from the utility box across my yard. I was very puzzled by this. My installer never mentioned this. Now I am wondering how I am supposed to get this cord covered so that I can cut my grass. It is also on my neighbors yard. Where I live the ground does freeze, however, it is not frozen at this time.... Very upset.

4 years ago

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Amy West Columbia, SC

How to sum up this company in one word is trash. We have just reactivated with the company and when talking to customer service about why the internet was inactive when we just received the router was them saying that our whole house was inactive... Which makes no sense when we just had internet before changing it when we suggested to move to a different outlet the lady then said "no that won't work I told you that the house is in active, sometimes technichines turn off the outlet when canceling and you have to have one" which then we set up an appointment for no reason because after hanging up we switch outlets the internet WORKS! So we called back to cancel the appointment and ask why we were told that our whole house is inactive when we have internet. The manager then said "yeah she wasn't suppose to say that we can't even see if your house is inactive the only way to see is to try multiply outlets" which she told us was pointless please explain your customer service skills like you just trying to get extra money and waste our time? Honestly, most distrust worthy company I have EVER met I'm about to start my own company which will actually have a good product and decent customer service skills, DO BETTER

4 years ago

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Alan Oda

It's surprisingly decent. The company has done well in improving their reputation by providing consistent service. At the same time, the cost of their service continues to rise, but that's true for all of the available ISPs.

4 years ago

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Cin Winter Park, FL

By far this is the worst TV/Internet company that I have had the displeasure of dealing with. I recently moved and unfortunately for me, this company is the only company that provides services to my area. I used this company a few years ago and switched to Uverse because my internet connection was horrible and everything was overpriced. When I made the initial switch to Uverse, I had a technician come to my home to pick up the equipment. Fast Forward to this past month when I had to use this company again I was informed that I never turned in the equipment and the charged me for it. I was also notified that I could not get service until that was paid. So I paid it. Thirty minutes later, I received a call stating that they found the equipment. I recently received a bill for services that I did not sign up for and when I called, no one could find any notes on my initial phone call.

4 years ago

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Michael Wood Cary, NC

Spectrum is certainly a below average provider. They wont even change your payment due date, to accommadate the customer. Customer service is terrible. Our TV service always has problems. We are absolutely going to change providers, very soon because its quite evident that taking care of their customers is a very low priority, for sure. Bad company.

4 years ago

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Cincinnati Sawyer Cropseyville, NY

We have had Spectrum for a little over a month now. A few days ago, our internet cut out. After two days, we decided to call. We live at an apartment complex, so the neighbors and I obviously live under the same address, but with different apartment numbers. Well, Spectrum did not seem to understand the concept of this. My neighbor canceled her service with them, which in turn canceled ours! And when we tried to turn it back on, we were given the run around for THREE DAYS. I was told they would not reactivate our account unless my neighbor called to activate it. That never made sense to me, because why does she all of a sudden have authority on our account? So, she called, and sure enough they told her that WE had to call them to fix it because it was OUR account. Next day, they tell me I owe over $100 which made no sense, seems I had only had them for over a month and had already made my two payments. After being on hold for an hour, they told me I had to go to my nearest Spectrum store with my lease to prove that I was who I was, and that I live where I do. Luckily, Daniel at the Spectrum store was our saving grace. I'm most likely going to be switching providers, because I'm not paying a company that is so ridiculous and unprofessional.

4 years ago

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Cassie Columbus, OH

I just received a letter in the mail that Spectrum will be increasing my bill from 49.99 (which has been the rate that I have paid for the past 3 years) to 69.99 starting next month as it was only a 12 month promotional plan (still unsure how I had it for 3 years if it was only a 12 month plan). On top of that they are issuing a yearly rate increase that takes effect in September of $5. So moving forward my new bill will be $74.99. I called to dispute the bill and was spoke to in the most condescending tone. I wasn't thrilled with the increase but their customer service is what has piloted my interest in other providers.

4 years ago

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Zhicheng Deng Austin, TX

I had a prepaid internet service with Spectrum for several years until August 20th when I didn't catch up with my bill payment. The company practiced what they call a "soft disconnect" on August 20th and I haven't had any internet service on my account since then. On September 10th, I logged onto Spectrum's website to view my account, made a phone call to verify the past due amount of $157.13 for the last billing cycle, and cleared it with a payment using my debit card. The representative on the phone closed my account per my request, but I saw there was still a balance of $83.04 due on September 18th on my deactivated account, for the billing cycle from August 29th to September 28th. I thought this charge was unfair and unreasonable, so I spoke to three different representatives through the chat platform on Spectrum's website, yet they repeated the same narrative, saying this was due to a new policy enacted on June 23rd that I was never informed of. I fail to comprehend why I have to pay for something I have never used since the service date for this payment started. There has been no data flow on my Spectrum internet service since August 20th, yet I'm having to pay for a bill for the period that starts 9 days later and ends on the end of September.

4 years ago

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Dakota Austin, TX

DO NOT USE SPECTRUM Last December I discussed with an agent a reduction request for my bill. We settled on a price and I thought everything had been taken care of. Come to find out it wasn't taken care of. My service had been upgraded. Apparently it was upgraded through my remote (which I would not have done.) For 3 months I was owing more than I was paying. I didn't know this until I received a call from Spectrum saying that my bill was past due. I spoke with a representative who assured me that this was an error on their end, who apologized for the mistake, and assured me that it would be taken care of once they had a supervisors approval. I left it alone for a few months thinking everything was taken care of. It wasn't. Come to find out I now owe more in late fees than I did for the actual bill. A Total of 99.03. I am not going to be paying for this and I am ready to cancel my services with Spectrum. I can't believe I am having to deal with this. I called months ago to have it resolved for a mistake that I didn't make and now Spectrum is trying to tell me that they can't fix it because it is more than 30 days away from when the service was upgraded. They made a mistake, promised to fix it, didn't fix it, and now I am suffering for it.

4 years ago

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Alison Mira Loma, CA

Spectrum is quite honestly the worst company I have ever done business. Aside from their prices changing every 12 months and skyrocketing by 50% increase but their customer service is despicable. I called 5/15/19 to downgrade but the service rep was extremely unhelpful, when I asked for a survey or a way to provide feedback they said there was no way to provide any feedback, I asked to speak to a supervisor they put me on hold for 15 minutes and hung up on me. Again 5/17/19 I called to downgrade my services and was confirmed that the change would be effective immediately. I then got 6 missed calls and voicemails per day for a week while I was unable to answer at work, when I finally got a chance to call back I was told there was no issue and I can disregard the voicemails. Well the downgrade I requested NEVER was changed on my end. I called back to finally cancel my account because of the awful customer service and awful internet speed (I was paying for the 400mg and was getting 80 on the spectrum speed test) and after being on hold for 45 mins I was told there was a pending change on my account and I can’t cancel!!!!!!!! They said someone would call me within 2 days, they would not tell me when nor who. I called back today after not berating anything 5 days later and I was told it was still being processed and would take an additional 8 business days!!! I am not getting past due emails saying they are going to file it with the credit bureaus for non payment!!! SPECTRUM SERVICES ARE NOT WORTH THE MONEY AND THE CUSTOMER SERVICE IS ATROCIOUS!!!! DO NOT EVER DO BUSINESS WITH THIS COMPANY!!!! And I work in a customer care call center so I understand the hardships they deal with but the service level I was provided was honestly disgusting for a company trying to change me $180 for internet and 10 Cable channels. Disgusting.

4 years ago

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Jim S.

Excellent service. Works great with my computer with no issues. I also use it to stream movies with my tv and have had no issues. Price was great also.

4 years ago

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Michelle Derry Altamont, NY

Yet another form of discrimination against families who live in rural areas? Spectrum committed to extending their services to NYS rural areas. When will they fulfill their agreement? It is the year of 2019 and Spectrum continues to say they will not service my area. Our children of school age need highspeed internet, our farmers, professionals who work out of their home, small bussiness owners etc. Personally, my career is dependent upon reliable internet services. Do I move from my home of 35 years or lose my job? What a disgraceful decision to have to make. Many companies are moving toward employees working remotely. Why won’t Spectrum help secure jobs for professionals working remotely or have small businesses from their homes? Is it because there are not enough customers in the rural areas, hence MONEY TO BE MADE? A formal complaint has been filed with Spectrum and the Attorney General. I pray this gets the necessary attention to escalate and resolve this dispute timely!

4 years ago

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Regina L. Lee Lancaster, TX

y experience was horrible. As a very upset new customer to the Spectrum family. My service was installed Wednesday April 3rd, or so I thought. The technician did not remove any of the ATT hardware and seemed liked he would have rather been anywhere else. However, he hooked up the cable and the modem and when I asked about my smart home features he said everything was working. That is until I realized the system was still plugged up and hard wired into the ATT products. Once I unplugged the ATT equipment, the WiFi and the internet stopped working. I immediately called customer service but even with their help they felt I needed another technician to come out but were not available until Monday. The next technician came out and I was not there but left my sister who lives there. Once I got home, she stated this technician said the 1st technician left some components out but he fixed them. But when I looked at my smart thermostat it would not even come on, plus the doorbell camera was still not able to use the WiFi. Again I called customer support who told me they should not have given me that modem because my WiFi was not able to reach my front door. In addition, upon checking my download and upload speeds they were 28.7 and 2.8 respectively. The agent apologized and set up another appointment for Wednesday but said they may call if they have availability for Tuesday. Tuesday I received a call from Spectrum and they set up an appointment for that day. Alvin was the technician who showed up and he was awesome! He said they never disconnected the ATT service from outside and that he would hard wire me because with that modem, I would need that to maximize the WiFi. He ensured everything was done correctly and working properly. Only he doesn't normally work in my area and could not find the upgrade for the modem and router. Last but not least, Leland showed up Thursday to change the modem and router. He also was awesome, but the persons he called into were not as good. It took him a minimal amount of time to change everything out, but an eternity just for them to remove the old equipment and add the new equipment. Then it was working and the agent refreshed and again everything stopped. A side note is the 1st and 2nd technicians supervisors called to ask about the service. They apologized and said this information would help them to have teaching moments. I also spoke with customer service and emailed this to a manager with no input except a $17 dollar credit to an almost doubled bill that had a 50 dollar service charge for the correct modem. I should have stayed with AT&T. Straight crap. I will not be staying with them for long. Horrible customer service!!!!

4 years ago

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Jean Engstrand Traverse City, MI

I have a Charter (Spectrum) account that can only compete with my 1993 dial-up connection. The internet speed is adequate for TV and voice, but the Spectrum website is as slow as molasses. When I try to access my account, it takes at least a minute (or more) to even load the home page. When I enter my user name and password (which should not be necessary), loading emails takes from 2 to 3 minutes. Deleting emails is so slow that the computer sometimes goes into sleep mode before it is finished. My other option is to spend the time accessing and reading dozens of other websites while waiting for my Spectrum email to delete a few messages. And often I come back to my email page only to find out that the deleted emails are still there. Today, I was trying to send an email to a company I had purchased a product from online and when I pressed the enter key, Spectrum not only deleted my message, it also deleted the previous order information I needed to communicate with that company. For a company whose bread-butter is operating a digital online service, you have failed in your mission . I can only hope there will be a competing service in my area soon, and they will likely put you out of business.

5 years ago

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Gary Oliver Cleveland, TN

Ok sounds we had problems with our cable spectrum did come out and fixed it today and the service guy was great and solved our problems thank you spectrum

5 years ago

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Jo Anne

outage of TV. phone & Internet. Reasonably quick response. Solved problems with good explanations. Tech was very thorough and helpful with suggestions.

5 years ago Edited September 14, 2021

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Brian Jasper, AL

Caution! Incompetent and misleading company. Switched to spectrum mobile because I was told that I could retain my current phone with service to spectrum. I asked this question specifically, twice. Agreed to keep my phone and order a new phone for my wife. Upon arrival of new phone I realized I had not been sent a new sim card for my phone. Called Spectrum and a different agent informed me that my phone would not work, had to order a new one. Immediately returned the phone and was credited with a portion of my initial payment. Called Spectrum requesting a full refund since misrepresentation on their part was only reason I agreed to switch. Was told on two different phone calls this would happen. Never did! Upon third call I was finally put with a supervisor named Chris. Kept me on line asking several questions repeatedly. Was told he had to charge me the restocking fee. Offered to put me with another department but at this point I've grown tired of the endless conversations. Not worth the trouble. I've been with Spectrum over 20 years and they could care less how they treat customers. As soon as a viable alternative for internet becomes available, like so many others, I'll be dumping Spectrum! Worst customer service I've ever experienced.

5 years ago

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Sally Schenectady, NY

customer service reps are great. Internet isn't very fast although supposedly I pay for the top speed. Fees are very high for "bundles" that only include one or two TV channels is use. And I resent "leasing" the box, can't own.

5 years ago

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Don Suffolk, VA

I've called them 5 times today (04 feb 19) about an appointment I set last Monday. They were supposed to be here today at 4-5 pm never showed up and I never got a call that's when the headache started. They put in a ticket for dispatch to call me and they never called, so I called back this time it was an email so it would be expedited still no call back. I called again and they set an appointment for tomorrow the 5th of Feb 2019 for 2-3pm I get an automated call and it says for Thursday the 7th of feb 2019 from 2-3 so I call back and oh yeah every time I called I was on hold for at least 15minutes. Then while I'm waiting for someone to pickup dispatch calls (3hours) later and says there's no way they can change it from Thursday a whole 10days and I still don't have my internet. Terrible service and the dispatcher had the nerve to have attitude on the the phone. Worst service I've ever had. This is how y'all treat someone who's just came back from overseas wow.

5 years ago

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William S. New Port Richey, FL

If I could give them zero stars I would have! After reading some of the other reviews I’m somewhat confused. Are they dealing with the same company I am? Different states perhaps? Plus side: Internet has been just fine. Negative: Cable channels constantly freezing up and worse support, customer service I have EVER dealt with. EVER! They are short, rude and simply just don’t care if you are satisfied or not. Supervisor was no better. I was told outright that if I wasn’t happy with their service I could take my business elsewhere. That’s their idea of customer service? Yes, it is. If you have any other providers available in your area choose ANYONE ELSE!! ANYONE!! I live in rural Florida and not many choices available unless you want a dish (dish tv, direct tv) and appears they are well aware of that fact. Choose any other provider!! Spectrum, to be blunt, absolutely sucks.

5 years ago

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Jeronimo New York, NY

Its has been generally good, their price is competitive and their product reliable. They could improve eith more efficient customer service sttention and particularly better acheduling methods for technicians; including availability and communciation.

5 years ago

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E. Castillo

Very very willing to get you situation, whatever it may be, fixed, once and gir all! The customer service has bent over backwards to help whenever we ask.

5 years ago

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Ds Fort Worth, TX

Well, I would give less than a 1 to the experiences I have had with Charter over the years. But, my last experience with Spectrum would be a 5. They have definately upgraded their attitude and customer service since the purchase.

5 years ago

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Rachel Bahl Rochester, MN

We have had charter for a number of years now. And the internet used to be pretty reliable. Lately we have been having to unplug our router over and over to get it to work sometimes. They also have not treated their techs very well, in the area we live.

5 years ago

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Thomas Law

Exceptional speed and versatility. You can use their Wi-Fi at over 500,000 Spectrum locations all over this country. Great value for the price. Wonderful Technical Support.

5 years ago

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Wini13 Staten Island, NY

Sometimes it's slower. It also tend to buffer when i'm streaming. But cable tells me i'm in the higher internet speed. I find it hard to belive. I may need a new router, but the Spectrum Co. Is't as friendly as Time Warner

6 years ago

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Brandon Santa Paula, CA

Iwish that i could get better price. after the one year of reasonable price they then up the price. it makes me want to shop elsewhere but there isnt another internet provider that offers what they do.

6 years ago

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Amidia Hawkins Lawrenceville, GA

Signed me up for what they said was the lowest option ($113/mo) then offered $14.99 but ultimately refused me because "only for people who don't have a net plan"

6 years ago

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Maynard Mangan Charlotte, NC

Spectrum, formerly TWC offered a service for Gigabit with an installation fee of 199.00. They had stated that the cost of the installation fee to put in my house was for the Fiber that had to be pulled for the Gigabit service. Ordered on 19th of Jan and they installed on the 28th of Jan. Service tech came and installed a new cable modem and that was it, not pulling of or installing Fiber as was stated for the fee. Called later that night of 28th and told them of what happened and that there was no installation of Fiber as was stated and that it was just the install of a cable modem. Customer service person , Jamie stated that they had a promotion on Jan 23rd to waive installation and that she put it in to have the installation waived for me. Received bill on 10th of Feb to find that the installation was not waived. Called "Customer Support" and they said that the waive was denied by leadership team. Asked to speak to leadership and spoke to Brian. He stated they denied because I agreed to the installation fee at the time before they had the promotional installation waive and that even though the installation was done after the start of promotional waive, it was not going to be honored. Very poor customer service from "leadership team" not even willing to work with a long standing customer from legacy. Not the most professional way to keep customers with their bait and switch tactic. They knew they were gonna have the promotion even when I ordered, but did not tell me so they can bring up the "you agreed to the installation charge". Do not trust Spectrum and if you are customer currently go somewhere else.

6 years ago

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Dianne Anderson Cameron, NC

NIGHTMARE IN MILTON NC My sister decided to get Charter for her ISP after searching the net all week. Charter came out Friday (May 8, 2015) and installed their wireless internet service. The Charter tech that came out alone was very young she told me and had a hard time getting internet to work. After he made some changes on her new laptop he said, "At least you got internet." And my sister said she didn't know why he made a strange statement like that. Mind you, she never had any internet service at home. She always went to McDonald's restaurant to use her laptop without any issues. Well after the Charter technician left and she tried using the web her computer was bum bared with adwares, unpermitted downloads and many Trojans!!! Of course, she panicked and didn't know to do. I helped her clean all the crap off after installing a wonderful anti virus software. We went through all her laptop settings to make sure Firewall & IE Options were set securely. Everything was working great....until she got back home and hooked Charter ISP up again to go online and here they again: adwares, popup ads, etc. She called Charter & told customer service rep what is happening and the woman told her that their tech forgot to setup an online security software and told my sister to call HP to help her get rid of the junk that keeps bum baring her laptop. I told her this is NOT an HP laptop problem, this is a Charter ISP sorry equipment problem. My ISP is CenturyLink and I have never had a problem like that-never!!!! This is a feedback to Chapter CEO and a warning to anyone thinking about choosing this company for your internet service provider. Chapter needs to get up off their butts, if the company has any integrity and send a skilled tech out to fix this problem or cancel the services if they can't get it fixed right asap!

8 years ago

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Rodrigues Bogan Boiling Springs, SC

I have been with this company for the past 5 years.... The service works great but the price keeps going up and my router has been changed like 4 times but overall it's not bad

9 months ago

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Shirley Vickinovac Lincoln, NE

When we had spectrum as our home/business Internet, I rarely had issues. My husband now has spectrum for his home Internet as he travels for work and he cannot get a wireless signal, the company wanted to have him install everything himself, and then still wanted to charge him for that.

9 months ago

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Rhonda Hirner

Spotty wifi in upper apartments. Feel that they take advantage of people who spectrum is their only choice for cable. Constantly slowly raise your bill for stupid reasons and should offer better payment options for people retired or disabled

10 months ago

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cindy g Victorville, CA

During the time we had spectrum, their customer service was great even though sometimes we run into technical problems. They were always be helpful and get us back on track.

10 months ago Edited May 24, 2023

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Beth Perkins Great Falls, MT

I recently moved and wasn't sure about going with a new internet provider. Spectrum was above and beyond with customer service, timeliness and clarity.

11 months ago