Name: Spectrum
Rating: 3.5

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Joseph Berg Scottsboro, AL

I just got my internet yesterday, and it's acting up with the router or modem. The internet starts working for a sec, or a few minutes, then the connection cuts out. When we restart the router and modem it does the same thing over and over again. Never had this problem with other services

5 years ago

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Tiaira Erwin DeSoto, TX

I cant say I like the change in pricing every year, I have to call just to keep my same price but the speed doesn't get faster. I cant stream multi devices without a lag

5 years ago

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Jack Poway, CA

Good internet until.............had phone and internet service with them and called last Monday to remove ONE phone line and everything went dead!!!!! ALL INTERNET AND PHONE SERVICE DOWN. Cannot get someone out to fix the problem until Feb 5! TERRIBLE! We got screwed! Looking at other options.

5 years ago

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John Ford Lewistown, OH

They're getting to expensive. They lure you in with a 2 year program. Then hammer your backside with an increase in price.

6 years ago

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Heather-daughter Lexington, SC

Great. No outages. When you call customer service there is no long wait. That is the samw whwn you go in.

6 years ago

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Lace and Michael Smith Palm Bay, FL

Slow, extremely slow even though they claim we have the fast service. Too expensive and extremely unreliable. We have to turn off the unit several times a week because the Internet disappears. I wouldn't recommend Spectrum to my worst enemy.

6 years ago

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Luis Morales Turlock, CA

The speed is good but they seem to have service outage too often and it disrupts my business and usually last all day other than that they seem to be ok

6 years ago

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Steven Davis

Good: Good service, no downtime, good internet, easy connection & hookup: Bad paying for service you don't need(land line)

6 years ago

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Anonymous

The people who come to the house to repair or to replace an item. The people who answer the phone are ill informed and rude.

6 years ago

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Charles E

Fast speed is the best i can say for them. Occassionally internet drops but i cannot be certsin it is their issue. Happens when in netflix.

6 years ago

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Anonymous Ontario, CA

I have never had any issues with Spectrum. When I have called to speak to someone they always professional.

6 years ago

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BG Denton, TX

Reliable and service is great. When I had a problem they were here the next day and fixed the problem

6 years ago

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Horace Howington

It's fast and even when other electronic issues arise in our home 98% of the time our internet is still going strong

6 years ago

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Duane Saint Charles, MO

Pretty fast internet service (good), not always reliable, when it goes down (not that often) hard to contact a real person (bad)

6 years ago

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Tina Schroeder Sedalia, MO

Fast and reliable internet service. Customer service is good. Only thing i didnt appreciate is they left wires messy when they installed.

6 years ago

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Hong Cheng

The service is generally fine, but sometime it becomes quite slow. I could not find a better alternative; otherwise, I would switch.

6 years ago

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George Hassemer

Spectrum was very cost effective. Their internet was fast!!!!!!!!! Very few minimal problems that were resolved

6 years ago

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Michael Ventura Boiling Springs, SC

fast internet speeds and reliable internet service. I also subscribe to the streaming television package.

6 years ago

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Jami plowman Tuscaloosa, AL

Because we are constantly losing wifi. And then when we call they want to tell us to reset it. We know this by now. Plus they charge everytime they do a service call

6 years ago

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Roxanna

Dishonest. They told me I was on a plan and my bill was fixed, then it was never done. You call and get India and they promise to resolve your issue within 72 hours, it never happens.

6 years ago

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Charlene

Extremely poor customer service. Poor training on customer service representatives. Had to state my problem 5+ times and be routed to many different staff member before a conclusion was made. No improvement after all.

6 years ago

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HAROLD MORGAN

I wouldn't rate any that I have used higher. Most have to-do customer service, and Charter never stops trying to upsell. I grow tired of that very soon.

6 years ago

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Michael Hovsepian

Works almost all the time, good service, decent price. It was a Time Warner for 4 years before it changed to a Spectrum.

6 years ago

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Alex Murphy Reno, NV

Charter is expensive, but I love their internet and cable. We have had them for years and I never have problems with it

7 years ago

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Leora Gilboa Ballwin, MO

We were told we will have 100MBps and are paying accordingly... after trying it for a while we called their support and realized,using speedtest.net that we are getting only 24 Mbps!!! Charter said that it can be 100MBps if we do not use a router.. How can that be?!? !!!

8 years ago

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Pete Smithfield, VA

I've had Charter Internet for 3 years and I have had minimum interuptions with it. I recommend it for all of your daily uses.

9 years ago

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Derek Keener

Spectrum has a monopoly on high speed internet service in my area. The service is ok, not a tremendous value for the money nor reliable as a remote worker.

9 months ago

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Amber Carmichael Beverly Hills, FL

We have been with spectrum for approx 3 years. We recently cut cable and just have internet service. No complaints. No real issues with the service.

9 months ago

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LUPE P RAMIREZ El Paso, TX

I had signed up with spectrum the came and told me he couldn't do it because of some tree. That I needed to make an appointment with the neighbors next and behind me. Never have I ever been asked to do that by any cable company! So I just canceled!

10 months ago

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jackie brown Fort Worth, TX

You save a lot of money for spectrum we even have spectrum cell phone. The Internet service is awesome.

10 months ago

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shirley arington Candler, NC

Have been with Spectrum since 2015 and I am happy with their service. Internet speeds are fine for what I do online.

10 months ago

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Annette Branson, MO

Wifi cuts out numerous times a week and they show no issues. They seem to raise overall cable internet rated by a couple of dollars every 3-4 months.

11 months ago

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Sinister Babe Kyle, TX

Have been a customer for over 14 years now only because there are no other providers in our town, and we have always had a problem with their service. But recently I upgraded to an Amazon router which works a lot better with their service. But in the end we get what we pay for with their service.

1 year ago

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Raj R

No contracts or data caps. Incentives and plenty of promotions to start off with to experience its products and services..

1 year ago

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Lynne Holt Tullahoma, TN

Best value in Internet an tv service. I recently swapped to their mobile phone love or. Picks up great and got one free for a year !!

1 year ago

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Sue BC Wilmington, NC

Spectrum acquired our account after taking over Time Warner. We had basic internet that was a good price,. Ever since Spectrum our bill has gone up every year to where it is almost triple the price. Our Internet drops out fairly frequently too which is frustrating.

1 year ago

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Andrea Simpson Forney, TX

I have been a customer for years. The price is always fluctuation and so does the service. They are usually very quick to fix issues but I do think some lines need to be replaced to avoid the constant outages.

1 year ago

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Crystal B. Dallas, TX

Our experience with Spectrum has been nothing but smooth and easy. Never had any issues. Internet speed, connectivity, all great! 👍

1 year ago

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Karina Segura Hesperia, CA

Internet service was ok at first. Ultimately switched providers because I kept having to call customer service way too many times due to Internet not working. Unsure if it was due to my area

1 year ago

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Delisa Rideout Wasco, CA

Not the best or the worst in terms of consistency with our signal. Prices are reasonable. Pretty responsive in the past when we have had issues we could not resolve ourselves.

1 year ago

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Ms Missy McDonough, GA

Spectrum is pretty pricey but they alert you to outages constantlyand they do not have many outages. I've been a customer for several years and I haven't had an issue with coverage.

1 year ago

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Jeremy Summa Inverness, FL

I have business class internet because the residential modem created to much down time. With business class I pay at least double and I will admit the service doesn’t drop hardly ever I wish I got that with residential.

1 year ago

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Donna McEleny Largo, FL

Dislikes: Internet Equipment is dated. Speed is slow on internet. Many TV shows are on different channels at the same time. Cost is too high. Likes: The customer service personnel are very helpful.

1 year ago

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Tawana H Waco, TX

Their wifi service is really fast and good. They are flexible with their Billings especially if you need extra days to pay your bill. However when it storms you will lose power.

1 year ago

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Carly Pryer Garland, TX

I have Spectrum internet and cellular service. I have decreased the amount of money I’ve had to spend in the past. I’m very satisfied with their service.

1 year ago

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Mike Roberts Springfield, OH

One of the only providers in my area but actually the service has come leaps and bounds in the last year. I definitely would not switch again to go to ATT!

1 year ago

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Faith L Kalamazoo, MI

This internet has a lot of outages but is the only one available in my area so I just have to deal with it. I'd probably choose another service if one was available.

1 year ago

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K. Elliss Brooklyn, NY

Always great signal with high speed Internet as well as cable! Love the big box..especially so I don't lose a show if I'm working!

1 year ago

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Tony Hamilton

Not a bad company but I believe that they should tell you that some phones have trouble with the SIM cards and they are aware of this problem and send you a new card right away 😊

1 year ago

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C. McDaniel Atlanta, GA

They were fine until they kept going up on our bill without any explanation! We were under a promotional agreement, but they went up anyways, around $60 per month, so I switched companies as soon as promotional contract was over !

1 year ago