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Spectrum

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7.2

Overall Score

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Mr. Sampson Blacklick, OH

Currently have Internet service through spectrum. For the most part it is steady, some days it hangs when you need it most. For the initial price of 45 its perfect, but at $70 a month I will be looking into something else more affordable and reliable.

3 years ago

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Joy Garcia Buffalo, NY

Spectrum always has an outage and I usually do not have good service in my own home.

2 months ago

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Kimberly Cohoes, NY

Internet is slow and spotty; customer service could be better.

2 months ago

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Nick Engledow Avon, IN

Internet is great and fast. Lots of channel and package options

2 months ago

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Jesus Colon

Spectrum provides great internet and cable service.

3 months ago

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Cutiepie Prattville, AL

Excellent customer service when contacted

3 months ago

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Ed M. Los Angeles, CA

Cool with it so far. My internet always works and it’s fast

8 months ago

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Andrea Browe Saugerties, NY

Internet is not working correctly for some time in this area. Multiple families are experiencing the same trouble.

4 months ago

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Teresa Combis Seattle, WA

In Hawaii they had great service no dead spots and wifi hotspots

5 months ago

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Darleen Summerville, SC

I LOVE Spectrum...it is reliable, fast and excellent customer service!

5 months ago

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Angelo Buckner Banning, CA

Love the service fastest internet I ever had just a little more expensive than what it should be

7 months ago

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Laconia Byron Pleasant Grove, AL

Service is only great during the promotional time, after that the amount you pay for service and the service is constantly going out. Plus, they never reimburse you for those multiple continued service outages.

7 months ago

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George Hopson IV Evansville, IN

Their service is great! The experience was great! The only problem was the rates always going up.

7 months ago

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Reverend Kirsten Hancock San Antonio, TX

Can’t find a cheaper alternative. Rarely have outages. Responsive customer service.

8 months ago

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Irene Smith Fort Mitchell, KY

Service is always available and great pricing for mobile service, and No Contract

8 months ago

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C B La Puente, CA

This internet company has affordable deals and the internet works well, nothing to complain about.

8 months ago

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Mnm420 Clearwater, FL

We have so many problems with our internet cutting in and out frequently. Sometimes it's out for hours or all night. I also had to replace my router because out just stopped working one day. The signal is week and intermitent. I had to get an extender. Customer service is not too great either...

1 year ago

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Trisha Ross Shelby, MI

I had told them that I needed to speak with my husband about their service, and to NOT set up an appointment. They did anyways they showed up at my house without my approval. They also keep sending me mail even after I've told them to stop.

2 years ago

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Linda Martin California City, CA

Excellent service with very little downtime or problems. Customer service is helpful and knowledgeable.

3 years ago

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Dominic Richard Glass

Service was lost Thanksgiving week due to weather and their team worked 2 nights to restore. Good company

4 years ago

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Bill46

Reliable, good customer service, good quality. Good price initially, but after 12 months price increase is very problematic.

4 years ago

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Jim Salling

Decent service, very expensive. My service is supposed to be 200mbs but when I run the tests it comes back at 100-120mbs.

4 years ago

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Barbara

Technician was very respectful when installing system. My husband is extremely pleased with the speed.

4 years ago

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David Inman

Good and fast. But the price goes up and we do not have much of a chose to replace it. You shouldn't have to keep looking for a deal every year.

4 years ago

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Katlyn Hockman Houston, TX

Charter Spectrum provides great internet service but their customer service whenever you need assistance is never very great.

4 years ago

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Betty

They respond quickly if an issue is reported. Very friendly technicians. Explain what they are doing. Very thorough

4 years ago

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Laura

They're website looks good, but is not clear in their specifics. In the end you still have to call. Website could be simplified and easy to read for everybody.

4 years ago

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Janis Russell

Link mobile with internet better. I'm on a building internet provided spectrum service and can't seem to link up with spectrum mobile.

4 years ago

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Matt

I like how after complaining for months on end the finally increased the service in my area. Internet speeds would drop at night, pretty much when classes were out.

4 years ago

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Martina C. La Puente, CA

Spectrum keeps raising prices , they start you at a price and continue to raise it to a extremely high price . I just recently called and they did offer me a lower deal but that's just temporary

4 years ago

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Danyelle Fowler Garland, TX

I work from hom their service is great ! Only 1 or 2x service has actually been interrupted only for short period of time

4 years ago

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Nicole Finch Grand Island, NE

The speed is about all I like about them. They know they are the only one around besides dish and DirecTV and they abuse it. The just increased our internet from 64.99 to 69.99. Going to be looking else soon

4 years ago

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Jonathan Marshall, WI

After continuous billing increases I finally canceled service. I had service and equipment for 1 day after the previous billing cycle. Spectrum would not pro-rate the billing fee down from a full month of service. Terrible customer service.

4 years ago

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Connie McNeill

So far I have no complaints. I love not being under a contract. I just don't look forward to when they will be going up on my bill.

4 years ago

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William Short

Very poor service. Even if payment has been paid in proper allowable time, they fail to recognize it and turns off service. After several phone calls and extensive delays on line and extensive runarounds they admit their mistake; but, take an extensive time to turn service back on.

5 years ago

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Brandi

they are great I've had them for 2 years and they are the best in service and quality and price in our area

5 years ago

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Gene bovinett Sarasota, FL

Constantly having to call them to remove unapproved charges made by my guests without my approval at my vacation rental property. To my dismay they won't block the ability of my guests to order upgrades. This leads to me having to call wasting my time and theirs.

5 years ago

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Joseph Berg Scottsboro, AL

I just got my internet yesterday, and it's acting up with the router or modem. The internet starts working for a sec, or a few minutes, then the connection cuts out. When we restart the router and modem it does the same thing over and over again. Never had this problem with other services

5 years ago

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Jack Poway, CA

Good internet until.............had phone and internet service with them and called last Monday to remove ONE phone line and everything went dead!!!!! ALL INTERNET AND PHONE SERVICE DOWN. Cannot get someone out to fix the problem until Feb 5! TERRIBLE! We got screwed! Looking at other options.

5 years ago

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Tiaira Erwin DeSoto, TX

I cant say I like the change in pricing every year, I have to call just to keep my same price but the speed doesn't get faster. I cant stream multi devices without a lag

5 years ago

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Lace and Michael Smith Palm Bay, FL

Slow, extremely slow even though they claim we have the fast service. Too expensive and extremely unreliable. We have to turn off the unit several times a week because the Internet disappears. I wouldn't recommend Spectrum to my worst enemy.

5 years ago

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John Ford Lewistown, OH

They're getting to expensive. They lure you in with a 2 year program. Then hammer your backside with an increase in price.

5 years ago

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Heather-daughter Lexington, SC

Great. No outages. When you call customer service there is no long wait. That is the samw whwn you go in.

5 years ago

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Luis Morales Turlock, CA

The speed is good but they seem to have service outage too often and it disrupts my business and usually last all day other than that they seem to be ok

5 years ago

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Steven Davis

Good: Good service, no downtime, good internet, easy connection & hookup: Bad paying for service you don't need(land line)

5 years ago

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Anonymous

The people who come to the house to repair or to replace an item. The people who answer the phone are ill informed and rude.

5 years ago

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Charles E

Fast speed is the best i can say for them. Occassionally internet drops but i cannot be certsin it is their issue. Happens when in netflix.

5 years ago

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Anonymous Ontario, CA

I have never had any issues with Spectrum. When I have called to speak to someone they always professional.

5 years ago

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BG Denton, TX

Reliable and service is great. When I had a problem they were here the next day and fixed the problem

5 years ago

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Horace Howington

It's fast and even when other electronic issues arise in our home 98% of the time our internet is still going strong

5 years ago