Name: Spectrum
Rating: 3.7

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suzanna Brooklyn, NY

I got a totally love spectrum. They offered help during covid 19 federally funded I was able to get unlimited internet service for $4.49 per month it was best gift during hard times especially with those with children. Excellent internet service can definitely count on spectrum.

2 years ago

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Aubrey Dallas, TX

I really like using spectrum, I was skeptical about them at first—since there are like a million companies to choose from lol. But, they actually ended up being a really good service for a good price. I haven't had any issues yet, definitely recommend.

2 years ago Edited January 16, 2022

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DogLover17 Macomb, MI

For the most part, I am happy with Spectrum; however, in December my Roku devices wouldn’t work and I restarted several times, etc. The issue was due to interruptions with Spectrum in my area but I did not know any of this until I called my son-in-law who lives out of the area. He looked it up online. There was a service interruption and I would have at least appreciated Spectrum leaving an automated message or something on my phone to reduce my frustration.

2 years ago

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Andrea Thomas Richland, WA

We have had great service with Spectrum for internet. Our up speed has been the quality we pay for. Any issues we’ve had were quickly reconciled. The customer service reps have been great too!! Would recommend Spectrum for many of their services, especially internet.

2 years ago

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Chrissi Parrish Dallas, TX

It's cheap haven't really had any issue with them....expect they need to let people know late at night they going to do work where you won't have internet. This has happened several times. Also, people need to learn how to answer phone there not be so rude when you ask so many questions I know you want us off the phone but we are paying you to do your job. Great company to use.

2 years ago Edited January 17, 2022

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Maria Artiles Fort Worth, TX

My experience with Charter Spectrum was amazing. Best Internet service I have ever had, and best prices offered in the market too. However, your services are not available everywhere and I am still waiting for Spectrum to service my area.

4 years ago

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Mia Tallahassee, FL

Somewhere between 3-4 stars. Had someone come out to fix my internet and they could not figure out the issue, which I get sometimes it is hard, but I kept suggesting an idea of what it could be. The man who came out kept telling me it was not what I was saying, and I just asked him to try, turned out I was correct. Most of the time they are very helpful and nice, but always late to help!

4 years ago

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Emily Mary Dallas, TX

Spectrum is the best for internet providers,they have the best customer service.

4 months ago

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Brent Haynes

My experience been great have no issue with the service but the price have been high but the service I need.

3 months ago

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carrie sargent San Antonio, TX

I'm totally unhappy with their service because they want to offer lower prices and charge your credit card and refuse to give paper notices. Never again will I sing up. It's not cheaper if you're getting charged interest on a card...wake up people.

6 months ago

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S Kelly Grand Island, NY

I’ve had spectrum since Time Warner came around. I need to find a new company they’re too expensive they treat their customers horrible we’ve been with them over 30 years

6 months ago

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O Sadek Lillington, NC

Horrible and rude customer service!! They keep increasing your monthly bill and when you call to talk to customer support, they make you feel like you’re not welcome with us anymore and you can cut your service with us now. No matter how long you have been with them.

7 months ago

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Greg Buttner

Customer service is not allowing me to disconnect until I tell them why I want to disconnect the service. They are trying to get me to agree to a temporally cheaper plan. I keep telling them I have switched and am filling out surveys while on hold.

8 months ago

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Derek Keener

Spectrum has a monopoly on high speed internet service in my area. The service is ok, not a tremendous value for the money nor reliable as a remote worker.

4 months ago

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Amber Carmichael Beverly Hills, FL

We have been with spectrum for approx 3 years. We recently cut cable and just have internet service. No complaints. No real issues with the service.

4 months ago

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LUPE P RAMIREZ El Paso, TX

I had signed up with spectrum the came and told me he couldn't do it because of some tree. That I needed to make an appointment with the neighbors next and behind me. Never have I ever been asked to do that by any cable company! So I just canceled!

4 months ago

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jackie brown Fort Worth, TX

You save a lot of money for spectrum we even have spectrum cell phone. The Internet service is awesome.

5 months ago

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shirley arington Candler, NC

Have been with Spectrum since 2015 and I am happy with their service. Internet speeds are fine for what I do online.

5 months ago

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Sinister Babe Kyle, TX

Have been a customer for over 14 years now only because there are no other providers in our town, and we have always had a problem with their service. But recently I upgraded to an Amazon router which works a lot better with their service. But in the end we get what we pay for with their service.

6 months ago

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Raj R

No contracts or data caps. Incentives and plenty of promotions to start off with to experience its products and services..

7 months ago

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Lynne Holt Tullahoma, TN

Best value in Internet an tv service. I recently swapped to their mobile phone love or. Picks up great and got one free for a year !!

8 months ago

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Keith Parks Sparks, NV

Absolutely terrible, the internet is slow and almost everyday I have to restart the the router and modem until my home devices connect. I call the isp and they say everytime well everything on our end looks good, they send someone and charge $100 for them to come take a look nothing seems to be the problem. But nothing ever stays connected and even my pc is hardwired to the damn thing, there's no service. The only thing they offer is to increase my speeds for another $20-$30. Not only that they're charging me up the wall with the internet and yet offering the same services at lower prices and I can't change my services to the cost of what they're offering. I want to change but no one is offering the same speeds in my area.

1 year ago

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Lisa Boglin Beaumont, TX

In a nutshell, and to put it quite simply, Spectrum is terrible. For the past 3 weeks , my internet has gone down every night for 2 -5 hours per night. During a few of those nights, my service was down twice in one night. It makes things hard for me because I work remotely. Their customer service is horrible and rude. I live in an apartment complex that requires us to use only spectrum. Otherwise, I would not be complaining, I would have just dumped them. The one star that I gave them was being generous. I wish that I could have given zero stars, because that is truly what I believe that they deserve.😡

1 year ago

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Megan Columbia, SC

I have internet outages approximately once every two weeks for about 5 hours. About three months ago, I had an outage for two days. As I am in medical school, this disrupts my study schedule. When I called customer service, they said they refunded me for the one day without service (which is probably like 1 dollar). Gee, thanks for that...... I have consistently used all my data for the month during these outages. I finally got so fed up with it the service outages that I switched providers and asked to be refunded for the weeks of service that I did not use. They don't even have the decency to do that. They clearly do not care at all about providing their customers with "reliable" service or ensuring customer satisfaction.

1 year ago

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Kenya Moody Los Angeles, CA

This is the 3rd time I’ve ran into trouble with this business. I ask for a change in address for my service. The customer service agent give me an entirely new customer account, nothing transferred more additional cost and wrong service given. I now have two accounts. I specifically asked for internet. I was give internet plus $20 of streaming channels. I didn’t find this out since already went into the store and ask for just internet and the bill amount was given to me so I didn’t think much of it until my bill got increasingly higher (a year later). I call to see what’s going on and charter tells me it was added at their store then they said wait, you added it. Once I move from this apartment. My business is done with these people

1 year ago

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Christopher Taylor Philadelphia, PA

Fast as can be! They have great customer support! They are quick to come out to your home and fix whatever problems you may have! They have someone the most channels as well!

2 years ago

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samarah v thorpe Brooklyn, NY

i have been with this company for more than 3years, so i have a multitude of knowledge about their programs. pros and cons. cons- the website to check your account information is confusing and doesn't reflect accurate updates. they continuously upsell, they dont give you the best deals for your neighborhood (you can have promotions in your area for 14.99 or 19.99, even if the 14.99 has better speeds they will push for 19.99), they have blatantly lied about deals to the detriment of the consumer (was told if i tried a TV program i would have better internet for the same price after i cancel within 7 days , that was a lie, i went from paying 20 to 151) . plus, no reprimands for Judy and supervisor Joy for lying and giving no information about fixing the problem. pros- free modem, decent prices (but you have to fight for it), good internet with ethernet cable

2 years ago

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Jackson Chambers Raleigh, NC

Unreliable. Horrific experience trying to get it disconnected. We were misguided by a rep on the disconnection process, and they continued to charge our account while we had no equipment and zero usage. Called service and supervisors multiple times but they never could work in any capacity on our behalf.They also tacked on Spectrum TV which we never have used or applied for in the 2.5 years we had internet, and the supervisor showed little concern.They will not pull phone calls as they say they will. Do not use this service. Avoid like the plague if you can. Paid $182 to get them to stop calling me or send us to collections unjustly.

2 years ago

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Joshua Foster Gardnerville, NV

Spectrum has good customer service for the most part . When there service works it works amazing my problem is with there mobile service it’s terrible where I live and after calling 20 times and being told it must be my new iPhone 12 SIM card and that I was stuck with crappie phone service I wouldn’t recommend it at all

2 years ago

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Tammy Koch St Louis, MO

I was a customer for over 15 years and the costs just kept increasing exponentially. I got tired of calling every few years to negotiate a new rate. The internet speed was OK most of the time and most of my interaction with CSR's was OK. In the end, I just felt like I wasn't a valued long-time customer.

2 years ago

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b zilla Spring Hill, FL

typical internet cable provider, they are there to make money they only care about share holders. customers are not important to them and unfortunately they are the only provider we have, as soon as another one can get out here i am jumping off this rat infested boat

3 years ago

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MELISSA RITCHIE Covington, GA

DO NOT SIGN UP FOR CHARTER SPECTRUM. I signed up last year for a 24 month promotion and 1 week after signing up a sales rep called to ask my husband to try out video service. My husband said he didn't want it and they added it anyway and then charged us for it. After going back n forth, the service was finally removed. Now they're saying that because that service was added and then removed it took away our 24 month promotion we originally signed up for. The internet continuously goes down for maintenance which, causes me to lose hours and money from work and my kids also lose hours from their virtual learning because of the horrible service we get in the Covington GA area. I turned down several companies that offered internet service in my area, but definitely will be looking for another company for internet service. Totally disappointed in the service and the increase in my bill because of a change that was made by them and not us. DO NOT GET CHARTER FOR SERVICE..

3 years ago

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Alexander Johnson Burbank, CA

I really enjoyed the services and I rarely ever had problem with signals or programming but customer care is another demon. I recently ended my period with spectrum because of some unauthorized charges

4 years ago

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Ty Williams Irvine, CA

They could be more reasonable Price wise. Prime example I returned internet equipment with spectrum & they still reported that I never returned it on my credit report now I have to constantly let whoever buys the debt know that I returned the items & that I shouldn't be getting charged for this equipment.

4 years ago

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Ashley Hickmann Bellevue, WA

I have no problems ever! They make installation easy for the customer to do on their own. They also let you have only internet when that is all I need.

4 years ago

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tom webster Corolla, NC

karen on the service call from 4/22/2020 was great. overall cable service is very poor with frequent scrambles without resolution for years. Company is totally focused on making money and not delivering on quality of service provided. Would do to another service provider in a heartbeat if another option existed due to years of failed service and quality delivery.

4 years ago

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Michael Oconto, WI

Dependable an price is fair! Customer service has been pretty good with assistance when needed! It has shown to be reliable with great speeds compared to the internet companies i had used before!

4 years ago

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LIZ MUSCH Long Beach, CA

very bumpy, both in NYC and Long Beach, CA. Coverage/service not always terrific, but always difficult to get help/customer service. Also they aren't flexible: recently wanted to put TV service on seasonal hold, they agreed, and then they turned everything off and it took me 24h to get internet back on

4 years ago

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Jay Clemmons Cottontown, TN

Spectrum’s business model from start to close has been one misrepresentation and non-disclosure after another. The original equipment was returned to a Spectrum Corporate store and the account closed on the 3rd of January 2020. The representative was asked at the time of cancellation for any outstanding balance so that it would be settled; the representative stated the account was closed and gave a receipt for $0.00 outstanding balance. Three months later Spectrum is threatening to place an outstanding balance in the credit bureau though not having presented any outstanding balance before this time. When asked about the receipt showing a zero balance, literally stated no balance remaining, the response from two representatives and two supervisors was that the representative at their corporate store would not know if there was any outstanding bill and this was not their concern. In addition to the aforementioned, the monthly bill was 24% higher to additional fees associated with the service NOT disclosed, but added AFTER the contract was signed. By effectively threatening credit worthiness, this company extorted and extra month of billing, charged late charges and additional fees making them more than 125% higher than ATT and all other competitors in the Louisville area. If ever Caveat Emptor (Buyer Beware) had a living example, it would be in dealings with this organization. One star shows because you cannot post with a 0 or negative rating but this is the ONLY area where they truly exceeded market standard…in their malfeasance, misrepresentation and apathetic caviler concern for consumer confidence.

4 years ago

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Cade Boudreaux , FL

Spectrum is a great service. It’s Wi-Fi is very strong and reliable and I never have problems with my service. I would recommend for cheap and affordable Wi-Fi and cable.

4 years ago

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J in LA Long Beach, CA

Spectrum in Southern California is the WORST. As one of their 25 million cable and internet customers for nearly two years, the internet speed varied more radically than the stock market. Upload speeds were virtually non-existent. (They only advertise the number which is their download speed, 200 MBPS, when our average speed was about ten percent of that.) Customer service was horrid, both in person and by phone. When we received notice they were hiking our bill 60 dollars per month the first of 2020 (GREED at its worst by a mega-company), we decided to cancel and move to Frontier and cut the cable. Our bill is now 80 dollars less per month including HULU LIVE (which provides all the channels we would normally watch) and NETFLIX. With Frontier, we receive a SOLID 500 MBPS speed both download and upload. As icing on the cake, after returning all the equipment and boxes to Spectrum, and after being told there would be no more fees, we were just charged the 200 dollars on our credit card and informed by phone that our billing cycle began two days prior to our canceling and they DO NOT PRO-RATE service fees (a policy I was told was in the fine print on ONE (yes, just ONE) bill sent last April. That policy should be on EVERY bill. GREED AT ITS WORST AGAIN. Frankly, if I hadn't had the option to move to Frontier (many communities sadly have no options), I'd be ready to simply watch "TV" on a phone or iPad app and use mobile data just to remind companies like Spectrum that we DO have a choice! It's already ridiculous to pay such exorbitant rates to watch programming WITH commercials. Streaming WITHOUT ADS AND WITHOUT GREEDY INTERNET providers is the future, as the younger no-cable generation already demonstrates. If I had stock in Spectrum, I'd be selling it immediately, as that company is in for a major fall. All of these ratings offered begin at one star. They should begin at MINUS five stars, which is where I would rate them.

4 years ago

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James Flowery Branch, GA

Everything was fine until I moved. Internet at the new place comes and goes at least 5 to 10 times a day for long periods of times. Apparently my old equipment was still matching my old address. I have asked previous techs to change my equipment and they are too lazy they said everything was fine. Last tech didn't know what to do so decided to change my equipment. Well that didn't do anything. The same day right after he left I had no internet. I thought only Comcast had unknowledgeable technicians but Spectrum techs are the same. About 4 technicians have come to my house in the past 2 months and still haven't figured out what's going on. They have my account monitored so they know for a fact the times I have gone without internet. Getting in touch with a technician is about 20 to 40 min. It is VERY FRUSTRATING just thinking about giving them a call. Have lied to me multiple times about giving me credit and sending a supervisor technician and that has not happened. If you call to get your service disconnected hold is for 40 plus minutes. But anything else will get you a representative in 15 to 20 minutes. That's still a long time. Bill for both internet and cable is now at 160 and keeps going up. They keep saying I have high speed internet but that is also not true. Don't have a problem with Cable that's why I give them 1 star.

4 years ago

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Michael

they offered free wifi and a good rate. Then without notice, they started changing for the wifi after 2 years. it wasn't part of the agreement. then they increased rates for 2 months in a row. i called customer service and they insisted that i always paid for wifi and that wasn't true.

4 years ago

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Rachel Valders, WI

I have just gotten Spectrum installed. I am happy with the internet speeds. Everything works great, however, I am very disappointed with the install. My appointment was for noon and my installer arrived at 2:00. The home that this was being installed in was never equipped for internet. The installer ran new coax which was nice because I got to put the router where I wanted. Today I looked outside and saw a orange cord running from the utility box across my yard. I was very puzzled by this. My installer never mentioned this. Now I am wondering how I am supposed to get this cord covered so that I can cut my grass. It is also on my neighbors yard. Where I live the ground does freeze, however, it is not frozen at this time.... Very upset.

4 years ago

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Amy West Columbia, SC

How to sum up this company in one word is trash. We have just reactivated with the company and when talking to customer service about why the internet was inactive when we just received the router was them saying that our whole house was inactive... Which makes no sense when we just had internet before changing it when we suggested to move to a different outlet the lady then said "no that won't work I told you that the house is in active, sometimes technichines turn off the outlet when canceling and you have to have one" which then we set up an appointment for no reason because after hanging up we switch outlets the internet WORKS! So we called back to cancel the appointment and ask why we were told that our whole house is inactive when we have internet. The manager then said "yeah she wasn't suppose to say that we can't even see if your house is inactive the only way to see is to try multiply outlets" which she told us was pointless please explain your customer service skills like you just trying to get extra money and waste our time? Honestly, most distrust worthy company I have EVER met I'm about to start my own company which will actually have a good product and decent customer service skills, DO BETTER

4 years ago

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Alan Oda

It's surprisingly decent. The company has done well in improving their reputation by providing consistent service. At the same time, the cost of their service continues to rise, but that's true for all of the available ISPs.

4 years ago

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Cin Winter Park, FL

By far this is the worst TV/Internet company that I have had the displeasure of dealing with. I recently moved and unfortunately for me, this company is the only company that provides services to my area. I used this company a few years ago and switched to Uverse because my internet connection was horrible and everything was overpriced. When I made the initial switch to Uverse, I had a technician come to my home to pick up the equipment. Fast Forward to this past month when I had to use this company again I was informed that I never turned in the equipment and the charged me for it. I was also notified that I could not get service until that was paid. So I paid it. Thirty minutes later, I received a call stating that they found the equipment. I recently received a bill for services that I did not sign up for and when I called, no one could find any notes on my initial phone call.

4 years ago

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Michael Wood Cary, NC

Spectrum is certainly a below average provider. They wont even change your payment due date, to accommadate the customer. Customer service is terrible. Our TV service always has problems. We are absolutely going to change providers, very soon because its quite evident that taking care of their customers is a very low priority, for sure. Bad company.

4 years ago

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Cincinnati Sawyer Cropseyville, NY

We have had Spectrum for a little over a month now. A few days ago, our internet cut out. After two days, we decided to call. We live at an apartment complex, so the neighbors and I obviously live under the same address, but with different apartment numbers. Well, Spectrum did not seem to understand the concept of this. My neighbor canceled her service with them, which in turn canceled ours! And when we tried to turn it back on, we were given the run around for THREE DAYS. I was told they would not reactivate our account unless my neighbor called to activate it. That never made sense to me, because why does she all of a sudden have authority on our account? So, she called, and sure enough they told her that WE had to call them to fix it because it was OUR account. Next day, they tell me I owe over $100 which made no sense, seems I had only had them for over a month and had already made my two payments. After being on hold for an hour, they told me I had to go to my nearest Spectrum store with my lease to prove that I was who I was, and that I live where I do. Luckily, Daniel at the Spectrum store was our saving grace. I'm most likely going to be switching providers, because I'm not paying a company that is so ridiculous and unprofessional.

4 years ago

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Cassie Columbus, OH

I just received a letter in the mail that Spectrum will be increasing my bill from 49.99 (which has been the rate that I have paid for the past 3 years) to 69.99 starting next month as it was only a 12 month promotional plan (still unsure how I had it for 3 years if it was only a 12 month plan). On top of that they are issuing a yearly rate increase that takes effect in September of $5. So moving forward my new bill will be $74.99. I called to dispute the bill and was spoke to in the most condescending tone. I wasn't thrilled with the increase but their customer service is what has piloted my interest in other providers.

4 years ago