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Spectrum

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7.2

Overall Score

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Tara Murray Cleveland, OH

I really love spectrum's Internet it's fast and I've never had any problems with it. And they do a free plan for people who are low income which is helpful

11 months ago

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Riley McKinniss

We’ve had great service since moving to our current city and working with Spectrum! A few outages here and there but typically during the work day and it doesn’t affect us.

11 months ago

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Heather H Sanford, FL

Spectrum consistently raises their rates and throttles internet speeds. While Spectrum is easy to do business with, customers should expect zero rewards for being a loyal customer for years. Spectrum will always increase rates or give better deals through promotions to new customers only, leaving long-term customers with rate raising surprises.

11 months ago

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Courtney De La Paz

Internet always goes out. Far from my favorite but it’s good for the prices.

1 month ago

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Tiisha Burrell Cleveland, OH

Been using Spectrum for at least the last 10 years . It’s slower than expected due to the cost of it, but that’s because it’s so many customers and not any other internet service providers in my local area. I think the price is sort of high compared to other companies which is not available on my side of town. But again it’s all we have in my neighborhood, which is the east side of Cleveland. I just wish it wouldn’t buffer so much during my favorite shows. Spectrum should also do something for their loyal customers to show appreciation.

1 year ago

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Todd Vallin Tampa, FL

All cable companies are bad at what they do for what you pay, I've had them all,cant continue changing accounts all the time,outages often 3yrs in this residence, have had them here minimum of 20 times,and at least 50 calls, and billing not good 3 separate times payment went to different accounts, service disconnected twice,even after they said it wouldn't be.

1 year ago

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jennifer mcleod Myrtle Beach, SC

Spectrum is awesome they have the fastest Internet ever and the best customer service they are so easy to work with and they deliver everything that they say they stick by their word and they’re always someone there to help you when you need them they are a fabulous company

1 year ago

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Mayc Gray Georgetown, IN

Spectrum is an outstanding Internet provider! From the customer service, to the quality of Internet connection, to the bill it's all worth it. I would 100% recommend Spectrum to anyone!

1 year ago

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Marilyn Montrose Lancaster, OH

I have used Spectrum for years, they are usually very good at servicing their system. But i have had trouble with a hacker. I told them and most of the staff didn't know what to do. This week I got help from a knowledgeable agent. She changed not one password, but two and it really helped.

1 year ago

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Janel Hagar Columbia, SC

We had spectrum internet before we switched to AT&t fiber. I cannot remember what speed we had but it was the fastest that they offered. It dropped often. However, we did try the fastest speed AT&t had before Fiber and that was slower.

1 year ago

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Jason Atlanta, GA

I have never had a problem with Spectrum. The only reason I do not use them now is because I could get another internet service in my new apartment which is cheaper, faster, and supposed to be more reliable than Spectrum. I am able to get 1 gig with a different provider for the same price as half a gig with Spectrum.

1 year ago Edited January 6, 2023

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Mareema Hein Eugene, OR

It was really hard to find a plan that was straightforward and transparently cheap enough once the bill came to actually afford. Had some difficulty getting everything up and running and was still billed for the whole time we were evacuated from the wildfires. The bill is now in collection. Decent actual cable and internet though if you can afford it and if you get a straight quote stating what you're actually gonna pay.

1 year ago

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Gumby Rowland Heights, CA

I use Spectrum for internet, tv cable and phone. For the most part Spectrum is reliable and has fair customer service. One thing I really like is the automation they have online to detect and troubleshoot issues with your internet connection. Price tends to be a little high though.

1 year ago

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Pamela Bittner Arlington, TX

I have had Spectrum for my internet and tv services for 2 1/2 years. The quality of the service is good; however, I think it is very expensive compared to my friends that use apps instead of a tv provider. I will keep Spectrum for internet but am going to cancel it for my tv services due to the high cost.

1 year ago

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Gaspar Isla Fontana, CA

I have had this company for many years, I have the internet and the cable TV, the service is good and it is not too expensive, when something it is not working, they usually help to me over the phone but if the problem persist they come to my house and they do not charge anything at all.

1 year ago

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Glen Coffield Altamonte Springs, FL

I've been a Spectrum customer for home and business locations for several decades (previously Brighthouse) overall my service has been very good for internet but TV was terrible. They cannot get a good signal to my home. Speeds are good on internet and very few issues.

1 year ago

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LCV Maddox

Spectrum's customer service is hit or miss, usually miss, unfortunately, because apparently, they pressure their customer service reps to sell more stuff and services when customers call to complain about the cable or internet being down. But at least their technicians are competent and at least in my experience aren't trying to sell more things or services to you!

1 year ago

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Jacqueline Mertins Lorena, TX

They are reliable and they are very fast. We have experienced some issues with them going down but they come up quite quickly. Most of the time they go down is because of bad weather with very high winds.

1 year ago

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Stephanie Sue Hendrix Grand Prairie, TX

Awesome App ! Awesome Customer Service Representatives ! Awesome Internet service with no pressure to bundle anything nor contracts ! Keep up the aweso.e job you do Spectrum !🌻🌻🌻🌻😀😀😀😀

1 year ago

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Heath Ramey Greenville, SC

Great internet service rarely any service interuptions. Only negative would be the slight price incr ase after initial start up months are over. Customer service at the call center have always been great and very helpful.

1 year ago

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Joan Bridge Milwaukee, WI

We have Spectrum in our area and for the most part, the service is very good. Installation has become a problem because they have been outsourcing the installers and the communication between the 3rd party providers and customers is clumsy leaving long gaps (sometimes days) between order and service. Customer Service generally very good but wait times over very long. Plan to wait at least an hour to get your issue including billing resolved.

1 year ago

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Jazz Rock Fusion & Synthesizer Music Wake Forest, NC

Overall they are a solid company providing us with internet, cable TV and phone service. Their techs are not professional and can be very irritating and downright lazy when doing installations. Their pricing is tricky and you have to jump through many hoops to find a decent deal. On top of that, you have to renegotiate a deal every 12 months instead of them offering longtime customers deals that lasted. Oh well.

1 year ago

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Patsy Mann Alexander City, AL

I really enjoy my Specturm setup. I love the on Demand part. If I missed one of my shows I can always catch it there. If I have problem they help me right then. Staff is the best group ever.

1 year ago

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Eva SLovak Waco, TX

I qualify for the government discount, so it's been an added benefit to my home. I would have given them five stars except for I live in approximately 300 sq ft place, and sometime it's still buffers I don't understand that. It's not like I'm running two and three things at once. Usually just one thing

1 year ago

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Pamela Chapman Summerville, SC

I've always gotten good service and help with any issues. Prices could be cheaper by all companies across the board. Less waiting time in store would be greatly appreciated. For now it's best to take a lunch if you have to go in person.

1 year ago

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Grace Annese Fairport, NY

Recently we had a tree pull down our internet lines and they came out very quickly to put in a new line. Very grateful for how easy it was to schedule the appointment and have them come out.

1 year ago

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L Turner Avon, IN

Good service, prices are reasonable if a bit high. I have been a member for 3 plus years and prices have only gone up once. The equipment they offer is adequate at best. I haven't had too many shut offs and when service drops it comes back within hours.

1 year ago

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Taylor Lindholm Hallowell, ME

Spectrum is sub-par. I have experienced both a business and personal account through spectrum and received equally ok internet and customer service. Patchy reception, frequent outages, and hidden fees are the first three words that come to mind with the people Internet that is provided. Customer service inquiries can take upwards to 1-2 hours to speak with someone. I will say they are always friendly at the service center and the techs are as well - it’s more a company issue than an employee - like most. Overall there is not much to choose in the ME areas, so it gets the job done.

1 year ago

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Lynn Gibson Charlotte, NC

Spectrum had always been my "go to" cable AND Internet service provider! They have wonderful Internet service, even in storms and excellent timely customer service! Their prices are fair as well!

1 year ago

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Mallory

Spectrum is an honest and trustworthy service provider to have. The have wonderful customer service and exceptional communication. We highly recommend to anyone shopping around.

1 year ago

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Carla Hess Seattle, WA

Bought a house and Spectrum was the only provider in the area. Due to experiences with Comcast and Verizon I was not enthusiastic, but I have been pleasantly surprised. I have a great internet connection for a relatively low price. Initially I was besieged with marketing for additional services, but that was easy to remedy.

1 year ago

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Joe Campos San Antonio, TX

Spectrum makes it so easy for everyone to have access to the internet which is now pretty essential. The convenience of not having to be tied in to a contract is great. Thank you Spectrum!

1 year ago

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Scottie Davis Laurel, MS

I have used Spectrum formerly Time Warner Cable for years in the States of New York and Pennsylvania. Their package deals, vacation plans and other services are very suitable for the working poor. Sometimes there have snafus and under trained reps, but all and all the service is good.

1 year ago Edited July 6, 2022

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Kim Boyles Wilson, NC

I received one on one attention to check and assist with my set up when I had a question. It was timely and the technician was very thorough showing and explaining everything. My monthly cost is very low as well.

1 year ago

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John Dexter 406 Seattle, WA

Not very good at all, sure they will make sure to get ahold of you within 24 hours, but it's not easy to get them to send a technician out, first they will tryout troubleshooting with u on the phone. Its a big deal to get a timely response out of them they are very busy so they say

1 year ago

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Rebekah Cothren Fleetwood, NC

These guys came out quickly and worked efficiently and my bill is affordable and I never have any trouble with my service. I’m very glad this is the company that finally came to our little neighborhood!

1 year ago

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D. Jones Arlington, TX

The service has been good for the most part. Only the occasional outage, but that is to be expected with any service provider. The speed is consistent and seems to be adequate for our family of 4. A bit expensive though..

1 year ago

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Lando Morales San Antonio, TX

We were a customer with Spectrum (Time Warner) for nearly 10 years. I cannot recommend. The last 3 years have been ok, we had the ultimate package for about $140 per month, with only one or two outaged, but the previous 7 years were a nightmare. If you can get Google Fiber, choose that. But if yor choice is between AT& T and Spectrum, spectrum is better in everyway

1 year ago

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Kevin Peterson Orlando, FL

Been with Spectrum for over 4 years now. Speed of internet is fair although can be a bit laggy if the kids are playing online which is a big complaint for them and a reason we may look elsewhere. For working from home on a direct connection it gets the job done. Pricing could be better but I don't feel it is overly expensive for the product deliveres.

1 year ago

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Klepper Cookeville, TN

We live up on the mountain and spectrum is by far the best Internet available. They answer all service calls Ina timely fashion and bet pleasant to do business with and great prices.

1 year ago

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Shannon Renee Chagrin Falls, OH

The service provided for internet is superior compared to other options in the area, but the customer service is lacking. They keep raising rates, even though you see promotions available online. As a customer you have to leave before they will give you the new rate. Stop playing games, just give your loyal customers that same rate as you are offerring for new customers and quit wasting time and money. I recently tried to switch to their mobile, it has been a disaster. Their customer service has not been great during this whole experience.

1 year ago

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Jane Milton Reidsville, NC

Spectrum Is An Awesome Internet Provider. Fast & Reliable Service At All Times. The Price On Internet Packages Are A Little Pricey-But Still Worth It For The Quality Of Internet Speed & Service You Receive. I Rate Spectrum #1.

1 year ago

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Yvonne Mosley Fayetteville, NC

Reliable Cable and Internet Service Provider. Friendly staff, technicians are knowledgeable. I forgot to return my equipment when I moved away from the area and my account was turned over to collections agency. I had no past due bill (paid on time or early). Spectrum could have provided support for returning the equipment or offered to include in payment package from the beginning of service. I was a customer for 10 years. Surely they were never going to reuse that old tech. But I guess collections is a stream of income for them.

2 years ago

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Austin Sisneros Idaho Falls, ID

Not worth the money. If you can get approved for t-mobile internet, do it! So much easier. No installation! I purchased internet from them in Idaho falls, and it cost me almost 100 a month for a certain amount of capped gigabits. I went over a couple times on data and it was pricey to pay for more. I will say the staff were very nice and they always fixed my issues quickly while troubleshooting.

2 years ago Edited May 4, 2022

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Mike Rice Sylacauga, AL

They handle the internet pretty well. Our service rarely goes down but their email system on the web is horrible. Its hard to find old emails. Its slow to load and is about 10 years out of date. They have spent no money on their internet email system at all. It needs to be totally rewritten and rebuilt by someone who knows how a web site should actually run and look.

2 years ago

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G. W. Columbia, SC

I like the quick request for service response time. I can actually get a technician within one day of my request and they do immediate technical support issues over the phone. They give me details while on the phone on what issues may need further inspections by a home visit from their technicians.

2 years ago

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Ashley Stoker Plano, TX

Overall good experience with Spectrum. It was very easy to set up, customer service has rarely been needed but always helpful when they are. My only complaint woukd be that the WiFi connection lags a bit on occasion, but usually it's during peak periods when lots of devices are connected.

2 years ago

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Jazzy Belle Cypress, TX

Spectrum is an awesome internet, tv and mobile service provider. No contracts and very affordable. I hope they never change. In my opinion, they offer so much more than the competitors.

2 years ago

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Mom D Orlando, FL

They have the best Internet & Cable service out there. I've tried others. Won't mention any names, but Spectrum has the best deals and they are quick to respond. The tech support are very knowledgeable & patient.

2 years ago

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Roxanne LaValley Plattsburgh, NY

I love my internet and home phone service that I have through Spectrum. Like that I was eleigible for a discount. The internet works great. Fast speed. Once in a whuile I have to reboot the modem because the internet was running slow. Other than that it works great. I no longer have cable because I chose to remove it due to my income.

2 years ago Edited June 1, 2022