Name: Spectrum
Rating: 3.7

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Gumby Rowland Heights, CA

I use Spectrum for internet, tv cable and phone. For the most part Spectrum is reliable and has fair customer service. One thing I really like is the automation they have online to detect and troubleshoot issues with your internet connection. Price tends to be a little high though.

1 year ago

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Pamela Bittner Arlington, TX

I have had Spectrum for my internet and tv services for 2 1/2 years. The quality of the service is good; however, I think it is very expensive compared to my friends that use apps instead of a tv provider. I will keep Spectrum for internet but am going to cancel it for my tv services due to the high cost.

1 year ago

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Gaspar Isla Fontana, CA

I have had this company for many years, I have the internet and the cable TV, the service is good and it is not too expensive, when something it is not working, they usually help to me over the phone but if the problem persist they come to my house and they do not charge anything at all.

1 year ago

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Glen Coffield Altamonte Springs, FL

I've been a Spectrum customer for home and business locations for several decades (previously Brighthouse) overall my service has been very good for internet but TV was terrible. They cannot get a good signal to my home. Speeds are good on internet and very few issues.

1 year ago

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LCV Maddox

Spectrum's customer service is hit or miss, usually miss, unfortunately, because apparently, they pressure their customer service reps to sell more stuff and services when customers call to complain about the cable or internet being down. But at least their technicians are competent and at least in my experience aren't trying to sell more things or services to you!

1 year ago

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Jacqueline Mertins Lorena, TX

They are reliable and they are very fast. We have experienced some issues with them going down but they come up quite quickly. Most of the time they go down is because of bad weather with very high winds.

1 year ago

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Stephanie Sue Hendrix Grand Prairie, TX

Awesome App ! Awesome Customer Service Representatives ! Awesome Internet service with no pressure to bundle anything nor contracts ! Keep up the aweso.e job you do Spectrum !🌻🌻🌻🌻😀😀😀😀

1 year ago

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Heath Ramey Greenville, SC

Great internet service rarely any service interuptions. Only negative would be the slight price incr ase after initial start up months are over. Customer service at the call center have always been great and very helpful.

1 year ago

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Joan Bridge Milwaukee, WI

We have Spectrum in our area and for the most part, the service is very good. Installation has become a problem because they have been outsourcing the installers and the communication between the 3rd party providers and customers is clumsy leaving long gaps (sometimes days) between order and service. Customer Service generally very good but wait times over very long. Plan to wait at least an hour to get your issue including billing resolved.

1 year ago

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Jazz Rock Fusion & Synthesizer Music Wake Forest, NC

Overall they are a solid company providing us with internet, cable TV and phone service. Their techs are not professional and can be very irritating and downright lazy when doing installations. Their pricing is tricky and you have to jump through many hoops to find a decent deal. On top of that, you have to renegotiate a deal every 12 months instead of them offering longtime customers deals that lasted. Oh well.

1 year ago

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Patsy Mann Alexander City, AL

I really enjoy my Specturm setup. I love the on Demand part. If I missed one of my shows I can always catch it there. If I have problem they help me right then. Staff is the best group ever.

1 year ago

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Eva SLovak Waco, TX

I qualify for the government discount, so it's been an added benefit to my home. I would have given them five stars except for I live in approximately 300 sq ft place, and sometime it's still buffers I don't understand that. It's not like I'm running two and three things at once. Usually just one thing

1 year ago

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Pamela Chapman Summerville, SC

I've always gotten good service and help with any issues. Prices could be cheaper by all companies across the board. Less waiting time in store would be greatly appreciated. For now it's best to take a lunch if you have to go in person.

1 year ago

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Grace Annese Fairport, NY

Recently we had a tree pull down our internet lines and they came out very quickly to put in a new line. Very grateful for how easy it was to schedule the appointment and have them come out.

1 year ago

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L Turner Avon, IN

Good service, prices are reasonable if a bit high. I have been a member for 3 plus years and prices have only gone up once. The equipment they offer is adequate at best. I haven't had too many shut offs and when service drops it comes back within hours.

2 years ago

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Taylor Lindholm Hallowell, ME

Spectrum is sub-par. I have experienced both a business and personal account through spectrum and received equally ok internet and customer service. Patchy reception, frequent outages, and hidden fees are the first three words that come to mind with the people Internet that is provided. Customer service inquiries can take upwards to 1-2 hours to speak with someone. I will say they are always friendly at the service center and the techs are as well - it’s more a company issue than an employee - like most. Overall there is not much to choose in the ME areas, so it gets the job done.

2 years ago

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Lynn Gibson Charlotte, NC

Spectrum had always been my "go to" cable AND Internet service provider! They have wonderful Internet service, even in storms and excellent timely customer service! Their prices are fair as well!

2 years ago

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Mallory

Spectrum is an honest and trustworthy service provider to have. The have wonderful customer service and exceptional communication. We highly recommend to anyone shopping around.

2 years ago

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Carla Hess Seattle, WA

Bought a house and Spectrum was the only provider in the area. Due to experiences with Comcast and Verizon I was not enthusiastic, but I have been pleasantly surprised. I have a great internet connection for a relatively low price. Initially I was besieged with marketing for additional services, but that was easy to remedy.

2 years ago

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Joe Campos San Antonio, TX

Spectrum makes it so easy for everyone to have access to the internet which is now pretty essential. The convenience of not having to be tied in to a contract is great. Thank you Spectrum!

2 years ago

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Scottie Davis Laurel, MS

I have used Spectrum formerly Time Warner Cable for years in the States of New York and Pennsylvania. Their package deals, vacation plans and other services are very suitable for the working poor. Sometimes there have snafus and under trained reps, but all and all the service is good.

2 years ago Edited July 6, 2022

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Kim Boyles Wilson, NC

I received one on one attention to check and assist with my set up when I had a question. It was timely and the technician was very thorough showing and explaining everything. My monthly cost is very low as well.

2 years ago

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John Dexter 406 Seattle, WA

Not very good at all, sure they will make sure to get ahold of you within 24 hours, but it's not easy to get them to send a technician out, first they will tryout troubleshooting with u on the phone. Its a big deal to get a timely response out of them they are very busy so they say

2 years ago

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Rebekah Cothren Fleetwood, NC

These guys came out quickly and worked efficiently and my bill is affordable and I never have any trouble with my service. I’m very glad this is the company that finally came to our little neighborhood!

2 years ago

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D. Jones Arlington, TX

The service has been good for the most part. Only the occasional outage, but that is to be expected with any service provider. The speed is consistent and seems to be adequate for our family of 4. A bit expensive though..

2 years ago

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Lando Morales San Antonio, TX

We were a customer with Spectrum (Time Warner) for nearly 10 years. I cannot recommend. The last 3 years have been ok, we had the ultimate package for about $140 per month, with only one or two outaged, but the previous 7 years were a nightmare. If you can get Google Fiber, choose that. But if yor choice is between AT& T and Spectrum, spectrum is better in everyway

2 years ago

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Kevin Peterson Orlando, FL

Been with Spectrum for over 4 years now. Speed of internet is fair although can be a bit laggy if the kids are playing online which is a big complaint for them and a reason we may look elsewhere. For working from home on a direct connection it gets the job done. Pricing could be better but I don't feel it is overly expensive for the product deliveres.

2 years ago

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Klepper Cookeville, TN

We live up on the mountain and spectrum is by far the best Internet available. They answer all service calls Ina timely fashion and bet pleasant to do business with and great prices.

2 years ago

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Shannon Renee Chagrin Falls, OH

The service provided for internet is superior compared to other options in the area, but the customer service is lacking. They keep raising rates, even though you see promotions available online. As a customer you have to leave before they will give you the new rate. Stop playing games, just give your loyal customers that same rate as you are offerring for new customers and quit wasting time and money. I recently tried to switch to their mobile, it has been a disaster. Their customer service has not been great during this whole experience.

2 years ago

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Jane Milton Reidsville, NC

Spectrum Is An Awesome Internet Provider. Fast & Reliable Service At All Times. The Price On Internet Packages Are A Little Pricey-But Still Worth It For The Quality Of Internet Speed & Service You Receive. I Rate Spectrum #1.

2 years ago

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Yvonne Mosley Fayetteville, NC

Reliable Cable and Internet Service Provider. Friendly staff, technicians are knowledgeable. I forgot to return my equipment when I moved away from the area and my account was turned over to collections agency. I had no past due bill (paid on time or early). Spectrum could have provided support for returning the equipment or offered to include in payment package from the beginning of service. I was a customer for 10 years. Surely they were never going to reuse that old tech. But I guess collections is a stream of income for them.

2 years ago

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Austin Sisneros Idaho Falls, ID

Not worth the money. If you can get approved for t-mobile internet, do it! So much easier. No installation! I purchased internet from them in Idaho falls, and it cost me almost 100 a month for a certain amount of capped gigabits. I went over a couple times on data and it was pricey to pay for more. I will say the staff were very nice and they always fixed my issues quickly while troubleshooting.

2 years ago Edited May 4, 2022

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Mike Rice Sylacauga, AL

They handle the internet pretty well. Our service rarely goes down but their email system on the web is horrible. Its hard to find old emails. Its slow to load and is about 10 years out of date. They have spent no money on their internet email system at all. It needs to be totally rewritten and rebuilt by someone who knows how a web site should actually run and look.

2 years ago

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G. W. Columbia, SC

I like the quick request for service response time. I can actually get a technician within one day of my request and they do immediate technical support issues over the phone. They give me details while on the phone on what issues may need further inspections by a home visit from their technicians.

2 years ago

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Ashley Stoker Plano, TX

Overall good experience with Spectrum. It was very easy to set up, customer service has rarely been needed but always helpful when they are. My only complaint woukd be that the WiFi connection lags a bit on occasion, but usually it's during peak periods when lots of devices are connected.

2 years ago

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Jazzy Belle Cypress, TX

Spectrum is an awesome internet, tv and mobile service provider. No contracts and very affordable. I hope they never change. In my opinion, they offer so much more than the competitors.

2 years ago

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Mom D Orlando, FL

They have the best Internet & Cable service out there. I've tried others. Won't mention any names, but Spectrum has the best deals and they are quick to respond. The tech support are very knowledgeable & patient.

2 years ago

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Roxanne LaValley Plattsburgh, NY

I love my internet and home phone service that I have through Spectrum. Like that I was eleigible for a discount. The internet works great. Fast speed. Once in a whuile I have to reboot the modem because the internet was running slow. Other than that it works great. I no longer have cable because I chose to remove it due to my income.

2 years ago Edited June 1, 2022

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Kennie Wayne Bean Reidsville, NC

Spectrum has been a good service but I feel that their prices are too high. I also don't like the fact that I have to have a cable box when I get the service through Roku. They stated that the plan I have requires me to have a least one box.so I have to pay $10.00 a month for a box that is sitting in a closet because I don't need it.

2 years ago Edited February 25, 2022

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Christy Allman Lancaster, OH

Rare to have service interruptions. Very friendly customer service from service staff and phone representatives. Expensive cable TV. Don’t be late with a payment they are quick to add late fee even when slow mail caused the payment to be late. Internet speed is awesome.

2 years ago

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corrinna oandasan Kailua-Kona, HI

what i like best about spectrum is that have great customer service representatives when ever i need to call they are always very helpful and insightful what i like the least is that they do not offer more programs for lower rate or free internet for low income senior citizens.

2 years ago

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Julie Parker Greenfield, OH

Compared to past providers I've used service is a plus, but recently, I have to say, service has been not only disappointing but aggravating as well. Issues like constant interruption of service due to the same technical issue , every so often increase in cost ,just Wi-Fi is $80 month. On the upside response time for sending maintenance techs are fairly quick . As a long-term client I don't feel appreciated for my continued business.

2 years ago

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letsgogreen12 Macomb, MI

This is my second year with Spectrum for internet services. I do not have cable but I have Roku streaming for my tvs. I have not had any service interruptions. I am a satisfied customer.

2 years ago

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Victoria Phillips Fort Worth, TX

Spectrum has been amazing for internet and streaming TV service. The cell service runs on Verizon so the overall service is great. It can be challenging to get straight answers from customer service though as sometimes their communication contradicts itself.

2 years ago

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Shoppingmom7 Cincinnati, OH

We had just recently purchased a home & was looking for a provider. We started off with ATT as ATT has been a staple in household & my family since the 80s. (I know Im old) lol! Anyhoo, when we lived in GA we were looking for internet speed of at least 1gb (Fiber) but the most ATT had in our new home area was 50mbs. So regretably we had to jump ship....So far no issues with the internet & tv itself but the agent who signed us up...lied tp us about the discounts we would receive & the monthly price...After numerous calls to customer service I finally got a few things taken care of but still a few things left unresolved...Not happy at all about that...Would could have been a 5star review is at 2 because I DONT LIKE TO BE LIED TOO!

2 years ago

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JJ Jenkins Bracey, VA

This service was fast and worked well. The price was competitive with other companies. The customer service representatives were helpful and knowledgeable. I could recommend Spectrum to others with confidence.

2 years ago Edited July 20, 2022

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Deb Jackson Valrico, FL

I have had Spectrum for years. I don't have any problems with the service, and if there is an outage, the problem is fixed in a timely manner. We recently cut the cord, so we really depend on our internet service. My only complaint is I wish valued customers could cash in on some of the special rates.

2 years ago Edited July 20, 2022

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Tabatha Dean Concord, NC

I only had internet through them so they made the bill reasonably low and affordable at first, after the first year our bill began to rise more and more every couple of months and they assured us we were locked in at a certain price because we are low income and live on a fixed budget. We tried to get the internet that was under$20 a month that's offered to fixed income low budget customers. We met the criteria but they said it wasn't available In our particular area, the trick is, it's only available in certain zip codes, which probably isn't many at all. We now owe a Bill to this company for 2 months of service which comes to almost$300 when we started out paying $55 per month . They lied and mislead us on prices and fees so I do not recommend this company unless you have a comfortable income and can afford whatever fees etc. They throw at you and it won't affect paying for essential things you have to have.

2 years ago

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Haley Newman Hamersville, OH

Internet is great ever since a service man updated our equipment. The cable got to be too expensive to justify what we were getting. I don't enjoy the price going up every year. Typically customers get more discounts the longer they are with a company.

3 years ago

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mary b Columbus, OH

never had problems with my internet provider before they were acquired by Spectrum. Since then, I seem to have problems regularly. Dead spots and such, and my condo is only 800 sq.ft. wish they didn't charge so much with the problems I now have.

4 years ago