Complete ID is an identity theft protection product by Experian made available exclusively to Costco members. Complete ID's goal is to "deliver complete peace of mind at the best possible price."

While similar identity protection products will range between $19.99 to $29.99, Complete ID is offered for $8.99 per person per month for Executive Costco members and $13.99 per month for Costco Gold Star and Business members.

Complete ID provides credit monitoring services that include all three main credit reporting bureaus in addition to 12 different monitoring features, U.S.-based certified identity theft restoration, and up to $1 million in identity theft insurance*. 

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Customer Review: David Leftwich from Loudon, Tennessee

"The representative I spoke with at Complete ID was polite, helpful, and thorough in answering my questions. I am totally pleased with their service."

The Good

  • Affordable Plans
  • Multiple Monitoring Services
  • Identity Theft Insurance
  • 24/7 Customer Service
  • Informative Online Education Center

Affordable Plans

Complete ID's identity protection plans start as low as $8.99 per month for Costco Executive members.

For an additional $2.99, Executive Costco members can obtain child monitoring services. Gold Star members can obtain child monitoring services for $3.99 per month.

In comparison to other identity protection services, Complete ID does offer some of the most affordable identity theft protection coverage.

Additionally, Complete ID appears to go the extra mile and runs a comprehensive check on new customers (after their initial sign up) to see if there are any "previous or ongoing instances of ID theft." 

Monitoring Services

Complete ID offers a large number of monitoring services, including credit monitoring from all three major credit bureaus (Experian, Equifax, and TransUnion). Potential customers should note that monitoring with Experian begins within 48 hours of enrollment in Complete ID and monitoring with Equifax and TransUnion takes approximately four days to begin.

In addition to credit monitoring, Complete ID offers financial account monitoring, criminal records monitoring, non-credit identity monitoring, dark web surveillance, payday loan monitoring, and social security number monitoring.

If any suspicious activity is detected, the company will issue a fraud alert to the customer.

Complete ID does offer a variety of other services included in its identity theft protection product. These include annual credit reports from all three credit bureaus and 24/7 customer support.

Helpful Identity Theft Insurance*

Complete ID provides customers with up to $1 million in identity theft insurance with no deductible. This policy covers and reimburses certain expenses if various identity theft situations, like data breaches or other forms of identity abuse, occur. 

According to the Complete ID website, the company's identity theft insurance covers lost or stolen wages/income, attorney fees/legal fees, child care/elderly care, refiling loan expenses, and more. Complete ID also provides full-service identity restoration as well as lost wallet replacement assistance.  

24/7 Customer Service

Complete ID customers can receive U.S-based customer service help around-the-clock.

For customers who find that they have fallen victim to identity theft, Complete ID offers direct communication with a designated identity theft restoration specialist.

The company's restoration specialists often offer an immediate plan of action. They walk customers who have has their identities stolen through the entire restoration process which can include calls on the customer's behalf and the filing of report paperwork.

Complete ID also provides customers with a full online list of potential steps they may have to take to recover from being an identity theft victim.

According to the Complete ID website, the Complete ID restoration "specialists can be granted limited power of attorney and can take action on your behalf."

Informative Online Education Center

For an identity theft protection company, Complete ID offers a good amount of online educational resources.

Complete ID has an entire education center section on its website dedicated to teaching people about identity theft.

Some of the topics covered under the education center section include how thieves commit identity theft and identity fraud, how identity theft can affect a credit score, how people can protect their social security numbers, what to look out for when it comes to your credit report, how to spot fraudulent/suspicious activity, and much more.

Both customers and non-customers can access Complete ID's online education center. 

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The Bad

  • Lack of Services and Information

Lack of Services and Information

Complete ID does not provide a number of important services including credit card, checking, or savings account real-time alerts, data breach notifications, a service guarantee for lawyers and experts, or investment account activity real-time alerts.

The company's website does not seem to provide information regarding anti-virus software and customer-based mobile app options. 

The Bottom Line

Complete ID offers a number of affordable identity protection services and several monitoring services including financial bank account monitoring, credit monitoring services for the major credit bureaus, as well as social security number monitoring, payday loan monitoring, and up to $1 million in identity theft insurance.

It's important to note that those who have a Costco Executive, Costco Gold Star, or Costco Business membership are able to purchase Complete ID's identity protection services at a lower rate than those who do not have a Costco membership. 

In terms of insurance, the company covers lost or stolen wages, legal fees, and more after a theft takes place. Additionally, Complete ID offers reliable identity restoration assistance which includes lost wallet replacement assistance.

On the Complete ID website, both customers and non-customers can access the company's online education center to learn more about identity theft. 

Complete ID also provides real-time fraud alert notifications if there is any hint of suspicious activity, an annual credit report from each of the main bureaus, and 24/7 live customer support.  

However, Complete ID fails to provide a number of important identity theft protection services. Additionally, the company does not appear to offer information about any anti-virus software. Customers who wish to enhance their personal device security may have to buy the software themselves.  Additionally, there is a lack of information on the company's website regarding any mobile app options. 

If you are interested in identity protection services, it is recommended that you read Complete ID reviews and conduct thorough industry research to see if Complete ID is the right company to help you protect your identity.

*The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company under group or blanket policy(ies). The description herein is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. Review the Summary of Benefits.  

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User Reviews

Star Rating

3.8
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500 Reviews

Review Breakdown

5 star
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4 star
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3 star
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2 star
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1 star
19%

Sentiment Criteria

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mag66comcast

February 26th, 2020 Boulder, CO DETAILS arrow_drop_down
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This is the second monitoring service my husband and I have used and it is by far the best– – Regular updates, more content covered, website easy to navigate, excellent customer service whenever needed. Excellent prices through Costco. Highly recommend.

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Reply from Complete ID

Mar 06, 2020

Hi. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Alberto Rodriguez

February 25th, 2020 Anaheim, CA DETAILS arrow_drop_down
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Immediate reporting of any problems and help resolving it

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Reply from Complete ID

Mar 06, 2020

Hi Alberto. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Greg Montana

February 25th, 2020 Sacramento, CA DETAILS arrow_drop_down
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Nice to see the computer generated reports, but not much in the way of services to help get my identity back to normal after theft.

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Reply from Complete ID

Mar 23, 2020

Great question, we can help you with that! You're membership does include Fraud Resolution Specialists and a 1 Million dollar Identity Theft Insurance. Should you have a fraud event happen, please call us as soon as you can. Thank you, Julie

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Oren Madar

February 25th, 2020 Las Vegas, NV DETAILS arrow_drop_down
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I’ve had a very confusing experience. Was transfers to several people and did not resolve my problem. I could understand that you have you service limitations but this phone call took way too long and I could not get a solid answer and/or help I needed.

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Reply from Complete ID

Mar 23, 2020

Thank you for leaving us a note about your experience. We will review your phone calls to learn how to improve the customer experience. Please don't hesititate to reach out again if you should need further help. Thanks, Julie.

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Azntincan

February 23rd, 2020 Flushing, NY DETAILS arrow_drop_down
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This score is solely based on the phone call. The female representative was not caring on the phone. Her answers was simple. My situation right now is that I am a recent victim of identity fraud, she provided no advice nor additional information on identity restoration. She did not review my inquiries nor sort through any possible fraudulent activities. She came across somebody who just wants go get off the phone as quickly as possible. The positive aspect of the phone call was she did answer my questions.

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sharon zalkin

February 23rd, 2020 Hollywood, FL DETAILS arrow_drop_down
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Every tine I call they are so helpful and great. She was so patient with me and I cannot be more appreciative to have this service

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Reply from Complete ID

Mar 06, 2020

Hi Sharon. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Kip Campbell

February 20th, 2020 Auburndale, FL DETAILS arrow_drop_down
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Poor experience Saw a alert on a potential dispute which suggested we call you.... I did and that was a waste of time.... I was told to call the credit card company who had a terrible customer service response and spent an hour with them to find out their was no dispute

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mayguoren

February 20th, 2020 Spring, TX DETAILS arrow_drop_down
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I like the company for monitoring activities of my credit information, however, there is lots of improvement this company can have: Inaccurate summary reports, Stale report information (only updated annually), incompetent / lack of knowledge customer service by providing wrong information or information that does not exists

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Reply from Complete ID

Feb 25, 2020

Thank you for sharing your experience with us. Your feedback is very important to us and we review every interaction to learn how we can improve. Thank you, Julie.

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azfluffy

February 17th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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They are always there to help and offer suggestions. Thank you, you guys give me a lot of comfort to know someone will be there to help if I need it. Your the best!

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Reply from Complete ID

Feb 19, 2020

Hi Krista. Thank you for your feedback. I am glad that we have exceeded your expectations. I hope you have a great day. Thank you -Dorothy

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Jo Ducey

February 14th, 2020 Columbus, OH DETAILS arrow_drop_down
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I called in to Complete ID to speak to someone following email messages about the breech of my email address and phone number. I found out I need to change my passwords -- and I will do that. The woman I spoke with was in a hurry to end the call, but I am satisfied with the information she gave me.

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Reply from Complete ID

Feb 19, 2020

Hi Jo. Thank you for your feedback. I am glad that we have exceeded your expectations. I hope you have a great day. Thank you -Dorothy

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Jeff Marks

February 14th, 2020 Menlo Park, CA DETAILS arrow_drop_down
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Your rep answered my question well, then went above and beyond to help me understand other areas that were noted on my report as identify concerns and how to address them.

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Reply from Complete ID

Feb 14, 2020

Hi Jeff. Thank you for your feedback. I am glad that we have exceeded your expectations. I hope you have a great day. Thank you -Dorothy

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Patricia Kalama

February 9th, 2020 Menifee, CA

The company is very efficient and very helpful! I got stuck and I called the phone number and they walked me through and answered all my questions. Thank you so much. I feel more comfortable now.

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Reply from Complete ID

Feb 12, 2020

Hi Patricia. Thank you for your feedback. I am glad that we have exceeded your expectations. I hope you have a great day. Thank you -Dorothy

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Pete z

February 9th, 2020 Colorado Springs, CO DETAILS arrow_drop_down
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No answers or direction on credit card fraud or fraud charges under my name. Told to go to credit bureaus myself to respond so what the heck am I paying for! You tell me!

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Michael Dimachki

February 7th, 2020 Dearborn Heights, MI

Terrible I cannot sign in on my cell phone. Can anybody help me to sign in

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Fred C

February 6th, 2020 Palm Coast, FL

The process of reviewing the service was fairly easy. Once I decided to enroll, the process was very easy. Black web notifications could be improved. Wasn't sure what to do regarding each alert. Called and received appropriate clarification. So far, I like the service very much.

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Reply from Complete ID

Feb 07, 2020

Hi Fred. Thank you for your feedback. I am glad that we have exceeded your expectations. I hope you have a great day. Thank you -Dorothy

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Antonino Ciaccio

February 6th, 2020 Rockford, IL

so far, no stars. I can't get anyone to figure out on how to verify my identity in order for me to log into my new account. Growing very frustrated!

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Kathy in San Diego

February 5th, 2020 Oceanside, CA DETAILS arrow_drop_down
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I love that I don't have to worry about my personal information being available to all who can see it!! And I am very secure in knowing that any changes made to my bank accounts will be known to me!! I have gotten a couple notifications for my bank accounts and have been able to clear them up quickly. Thank you for your excellent service.

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Reply from Complete ID

Feb 07, 2020

Hi Kathy. Thank you for your feedback. I am glad that we have exceeded your expectations. I hope you have a great day. Thank you -Dorothy

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Claudia Sutherland

February 5th, 2020 Kansas City, MO DETAILS arrow_drop_down
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Talked to 6 customer service representatives and no one could get me signed in. Will be watching my credit card for any charges related to this. Not a good experience!

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Reply from Complete ID

Feb 11, 2020

Thank you for sharing your experience with us so that we can always strive for improvement. I understand a supervisor has contacted you. We are very thankful for the feedback and the opportunity to resolve your matter. We look forward to earning those 5 stars in the future. Thanks, Julie.

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djlane50

February 3rd, 2020 Seattle, WA DETAILS arrow_drop_down
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Great app!! Get notifications quickly. Great!

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Reply from Complete ID

Feb 07, 2020

Hi. Thank you for your feedback. I am glad that we have exceeded your expectations. I hope you have a great day. Thank you -Dorothy

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Rita

February 3rd, 2020 Colorado Springs, CO DETAILS arrow_drop_down
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Amazing experience. Short wait time, USA-based employees who speak ENGLISH and my agent was very knowledgeable and took the time to review my reports and educate me. Best experience I have ever had. THIS is good, old-fashioned American style business with first-class customer service. I had a horrible experience with LifeLock after being with them for years, they just don't know how to treat customers nor take care of them. This experience with Costco was First Class. Please stay this way! I have already told a friend and my sister about you since yesterday when I joined.

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Reply from Complete ID

Feb 07, 2020

Hi Rita. Thank you for your feedback. I am glad that we have exceeded your expectations. I hope you have a great day. Thank you -Dorothy

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pak chan

February 2nd, 2020 Beaverton, OR DETAILS arrow_drop_down
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Hi, The service is great, the rep is really patient with me. The monthly service charge make this effort really reasonable. Thanks.

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Reply from Complete ID

Feb 07, 2020

Hi Pak. Thank you for your feedback. I am glad that we have exceeded your expectations. I hope you have a great day. Thank you -Dorothy

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Susan Dohrman

February 1st, 2020 Calgary, AB DETAILS arrow_drop_down
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I called in because I was concerned since you had notified me that my personal information had been detected on the dark web. Your representative was able to talk to me about what that meant, how to protect myself and my information. Much appreciated. I also appreciated that the rep spoke English well, didn't seem to be in some foreign land but instead he could communicate well and understood my concerns.

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Reply from Complete ID

Feb 07, 2020

Hi Susan. Thank you for your feedback. I am glad that we have exceeded your expectations. I hope you have a great day. Thank you -Dorothy

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Willis Feeney

January 30th, 2020 Urbandale, IA DETAILS arrow_drop_down
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THEY HAVE BEEN VERY HELPFUL EVEN WHEN I WAS WRONG SO FOR THAT I SAY I AM SORRY I WAS LOOKING AT THE BILL WRONG SO AGAIN I SAY I AM SORRY WILLIS FEENEY

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Reply from Complete ID

Feb 07, 2020

Hi Willis. Thank you for your feedback. I am glad that we have exceeded your expectations. I hope you have a great day. Thank you -Dorothy

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Hal Smith

January 30th, 2020 Hesperia, CA DETAILS arrow_drop_down
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Immediate connetectabilty! Customer service was there and able to answer all questions that were of concern to me.

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Reply from Complete ID

Feb 07, 2020

Hi Hal. Thank you for your feedback. I am glad that we have exceeded your expectations. I hope you have a great day. Thank you -Dorothy

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B McCall

January 29th, 2020 Camarillo, CA DETAILS arrow_drop_down
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I am pleased at the quick response and information I received about my case. Thanks so much for the information to resolve my case.

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Reply from Complete ID

Jan 30, 2020

Thank you for trusting Complete ID. We appreciate your review. Please let us know anytime we can help in the future. Thanks, Julie.

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Peggy Chugkowski

January 27th, 2020 Levittown, NY DETAILS arrow_drop_down
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There was a wait to speak to someone but once I spoke to the individual , care and knowledge was obvious. I was well taken care of.

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Reply from Complete ID

Jan 28, 2020

Hi Peggy. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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GEORGE JONES

January 27th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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I just wasted over 30 mins of time tracking down WHY EXPERIAN CREDITREPORT $13.99* Fri, Jan 24, 2020 CHARGED MY CC FOR "for a "CREDIT REPORT". Only to find it was a JAN 2020 change and was my COMPLETE ID JAN BILL and was given no warning of the "change" as I suspected an ERROR, HACKING..... BAD CS. MAKE UP YOUR MIND. IS MY MONITOR: EXPERIAN OR COMPLETE ID????

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Reply from Complete ID

Jan 28, 2020

Hi George. We do apologize for the billing descriptor update causing you to worry and wasted time. Thank you for sharing your feedback and we have escalated your experience. Costco Complete ID is powered by Experian. We hope this helps and again thank you for sharing your experience with us so that we can continuously improve. Thank you. -Rene'

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Chay

January 27th, 2020 Omaha, NE DETAILS arrow_drop_down
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They were very helpful and reassuring. They shared additionalninfirmation on how to.protect my ID.

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Reply from Complete ID

Jan 28, 2020

Hi Chay. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Bec Blanchette

January 26th, 2020 Portland, OR DETAILS arrow_drop_down
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Easy to use, and the customer service is fast, friendly, and informative! Thank you!

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Reply from Complete ID

Jan 28, 2020

Hi Bec. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Sumani Al-Hassan

January 25th, 2020 Walnut Creek, CA DETAILS arrow_drop_down
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My dealings have always been to my satisfaction. They appear to be knowledgeable, willing to help, and courteous.

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Reply from Complete ID

Jan 28, 2020

Hi Sumani. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Tiki

January 24th, 2020 Arlington, MA DETAILS arrow_drop_down
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PROs: excellent updates and explanations on credit ratings, very good tutorials and information on CompleteID website pertaining to most aspects of identity theft protection and prevention. CONs: asked a technician about my information showing up on the dark web, potential risks, and my actions going forward; received a somewhat vague 'change your passwords' suggestion. Technician could not elaborate nor explain in more detail other than that.

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Reply from Complete ID

Jan 30, 2020

We appreciate your valid feedback. Thank you so much for sharing. Here is some information that I found on the dark web scan: Internet surveillance\dark web alerts monitor global black-market websites, IRC channels, chat rooms, and social feeds for a Subscriber’s Personally Identifiable Information (PII), such as Name, Date of Birth, National ID, Bank Account information, Credit Card numbers, Debit Card numbers, email addresses and passwords, telephone numbers, and medical id numbers. Our Internet Surveillance is monitoring our subscribers information 24 hours a day, 7 days a week. When an exact match is found we notify the subscriber immediately. Why can’t a source be confirmed? Our monitoring can provide you a source when the company/organization that breached the information confirmed the compromise. Some of these companies are obligated to release that information, while other businesses/organizations may not have to. Our surveillance notifies you if the information is being traded or sold online, regardless if the hack was disclosed from the company. This is to ensure you are aware of what personal identifiable information may be compromised. Thanks, Julie

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David Hammer

January 24th, 2020 Lake Havasu City, AZ DETAILS arrow_drop_down
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Was a smooth process with no difficulty to sign up and populated the various data elements to be monitored.

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Reply from Complete ID

Jan 28, 2020

Hi David. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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John Walk

January 24th, 2020 Cuyahoga Falls, OH DETAILS arrow_drop_down
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helpful, had the information I needed to understand the alert was not a real problem.

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Reply from Complete ID

Jan 28, 2020

Hi John. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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KATHY WIEGMAN

January 24th, 2020 Sacramento, CA

After I signed up on line and entered all of my data to monitor Complete ID had immediately received some notifications on my information. I spoke to the representative who thoroughly answered all of my questions. I was amazed how fast my data showed in their system. I did not have that type of instant service from my precious credit monitoring company. I am happy I switched to Complete ID!

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Reply from Complete ID

Jan 28, 2020

Hi Kathy. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Richard Loomis

January 22nd, 2020 Los Angeles, CA DETAILS arrow_drop_down
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The representative was very knowledgeable and put me at ease when I received the credit alert. She told me the steps to take in an easy to follow manner.

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Reply from Complete ID

Jan 28, 2020

Hi Richard. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Cesar Rivera

January 21st, 2020 Modesto, CA DETAILS arrow_drop_down
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I AM VERY DISAPOINTED WITH YOUR SERVICE. THE LAST WEEK I HAVE TRYED SEVERAL TIMES TO OPEN THE ONLINE ID, AND EVEN I HAVE RECEIVED A TEXT CODE, IT DOES NOT WORK. IF YOU DO NOT RESOLVE THIS MATTE I WILL CHANGE TO OTHER MORE RELIABLE.

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Reply from Complete ID

Jan 29, 2020

We regret that you are having this difficultly logging into your membership. Thank you for sharing your feedback. I did review the call and it seems like we lost you in the middle of speaking to you. Please call us back so that we can walk you through the process of logging in. We are available 24 hours a day and 7 days a week at 855-591-0202. Thank you, Julie

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rajeev Nischal

January 21st, 2020 Brooklyn, NY DETAILS arrow_drop_down
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The representative was calm collected and made me feel calmer regarding my concerns of my identity data. He was very apologetic of the glliche in their recent software update and provided me all I needed over the phone to help close on the matter.

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Reply from Complete ID

Jan 28, 2020

Hi Rajeev. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Joe Monaco

January 21st, 2020 Roanoke, TX DETAILS arrow_drop_down
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Felt much better after discussing details of an alert with your agent. Very reassuring.

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Reply from Complete ID

Jan 28, 2020

Hi Joe. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Saroya

January 19th, 2020 San Jose, CA DETAILS arrow_drop_down
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I had a strange alerts so I called and got a fast quick responses. I was relieved right away, that is the best feeling. Thank you.

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Reply from Complete ID

Feb 06, 2019

Saroya, thank you for the positive review. I am glad that Complete ID was able to alert you and you were able to verify the alert status. We look forward to serving you in the future. Sincerely, Josh w/ Complete ID

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[email protected]

January 19th, 2020 Rancho Cucamonga, CA DETAILS arrow_drop_down
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The lady helped me access my account which was blocked. Good Job

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Reply from Complete ID

Jan 28, 2020

Hi, thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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R & D Bhandari

January 19th, 2020 Richmond, CA DETAILS arrow_drop_down
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Extremely dissatisfied. I will be filing a major complaint with Costco. Complete ID staff made false promised when I signed up for the service in late 2018.

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Gold Creek Gram

January 18th, 2020 Saint Ignatius, MT DETAILS arrow_drop_down
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The young woman that I spoke with was extremely helpful. She walked me through all the steps that I needed to take to resolve my issue.

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Reply from Complete ID

Jan 28, 2020

Hi, thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Don

January 18th, 2020 Lake Forest, IL DETAILS arrow_drop_down
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CompleteID provides the key identity monitoring features offered by other plans at a fraction of the price for Costco members! During the last of my three years of "complimentary" ID monitoring services, Dark Web Surveillance identified sale offerings for my email address and password a couple of times as well as my name and cell number. Each time they provided clear suggestions to minimize potential problems and future occurrences. This monitoring service and CompleteID are different names for nearly identical services offered by the same company. The differences are in the number of entries for each category. Key weaknesses, in my opinion, are that CompleteID allows only 5 email addresses vs 10 and only 2 medical card entries vs 10. Primary (only?) missing feature is that it does not provide Credit Lock, which enables a much easier way to provide short term access to credit reports, such as when applying for a new credit card, than the slightly more complicated process of Freezing/Unfreezing w a PIN (probably not worth even a $1/month increase in the price of CompleteID). Bottom Line: CompleteID is a great product to monitor your accounts and it also provides Restoration Services and Insurance when your important accounts are compromised!

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Reply from Complete ID

Jan 30, 2020

We really appreciate your review. Please let us know when we can be of assistance to you. Thanks, Julie.

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Carin Powierski

January 18th, 2020 Brooklyn, NY DETAILS arrow_drop_down
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App is very easy to use & staff are knowledgeable.

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Reply from Complete ID

Jan 28, 2020

Hi Carin. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Don Jorgensen

January 18th, 2020 Manchester, NH DETAILS arrow_drop_down
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The contact explained the issues in detail and advised the next steps. She was excellent.

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Reply from Complete ID

Jan 28, 2020

Hi Don. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Sheriann

January 17th, 2020 Littleton, CO DETAILS arrow_drop_down
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When I found out that not only my phone number, but my husband and daughter's numbers had been discovered on the dark web, I had no idea what to do; but when I called in and the rep a Complete ID walked me through the steps I needed to take, I felt better...not totally comfortable, because someone was still out there with my personal information, but at least I had done something about it. The representative helped ease my otherwise troubled mind. Thanks Complete ID!

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Reply from Complete ID

Jan 28, 2020

Hi Sheriann. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Tom

January 16th, 2020 Overland Park, KS DETAILS arrow_drop_down
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Complete ID has been great for me. The one time that I needed to call with a potential credit card issue, they were quick and helpful. 10 out of 10!

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Reply from Complete ID

May 16, 2019

Hi Tom. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

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Ted Berg

January 16th, 2020 Naples, FL DETAILS arrow_drop_down
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The rep just wonderful and tremendously helpful. Great security explanation and guidance on step to take to better protect myself in the future along with providing a good explanation of the breach.

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Reply from Complete ID

Jan 16, 2020

Hi Ted. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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john hancock

January 16th, 2020 McKinney, TX

My inquiry was handled as promptly and professionally as you could for. I called one evening and was courteously told that she would take my information and advised me of several options and stated someone would contact me in the morning. I received a call from the restoration specialist, Grey Peterson, first thing in the morning. He thoroughly explained my options and set up a fraud alert with the three credit agencies. He was courteous, professional, and knowledgeable. I was very impressed and pleased with the service I received.

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Reply from Complete ID

Jan 16, 2020

Hi John. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Reggie Gray

January 16th, 2020 Boulder, CO DETAILS arrow_drop_down
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Very reassuring to have this service. When I get an alert and call they are knowledgeable, helpful and take plenty of time helping me take the steps I need to secure my information online

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Reply from Complete ID

Jan 16, 2020

Hi Reggie. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy