Complete ID is an identity theft protection product by Experian made available exclusively to Costco members. Complete ID's goal is to "deliver complete peace of mind at the best possible price."

While similar identity protection products will range between $19.99 to $29.99, Complete ID is offered for $8.99 per person per month for Executive Costco members and $13.99 per month for Costco Gold Star and Business members.

Complete ID provides credit monitoring services that include all three main credit reporting bureaus in addition to 12 different monitoring features, U.S.-based certified identity theft restoration, and up to $1 million in identity theft insurance*. 

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Customer Review: David Leftwich from Loudon, Tennessee

"The representative I spoke with at Complete ID was polite, helpful, and thorough in answering my questions. I am totally pleased with their service."

The Good

  • Affordable Plans
  • Multiple Monitoring Services
  • Identity Theft Insurance
  • 24/7 Customer Service
  • Informative Online Education Center

Affordable Plans

Complete ID's identity protection plans start as low as $8.99 per month for Costco Executive members.

For an additional $2.99, Executive Costco members can obtain child monitoring services. Gold Star members can obtain child monitoring services for $3.99 per month.

In comparison to other identity protection services, Complete ID does offer some of the most affordable identity theft protection coverage.

Additionally, Complete ID appears to go the extra mile and runs a comprehensive check on new customers (after their initial sign up) to see if there are any "previous or ongoing instances of ID theft." 

Monitoring Services

Complete ID offers a large number of monitoring services, including credit monitoring from all three major credit bureaus (Experian, Equifax, and TransUnion). Potential customers should note that monitoring with Experian begins within 48 hours of enrollment in Complete ID and monitoring with Equifax and TransUnion takes approximately four days to begin.

In addition to credit monitoring, Complete ID offers financial account monitoring, criminal records monitoring, non-credit identity monitoring, dark web surveillance, payday loan monitoring, and social security number monitoring.

If any suspicious activity is detected, the company will issue a fraud alert to the customer.

Complete ID does offer a variety of other services included in its identity theft protection product. These include annual credit reports from all three credit bureaus and 24/7 customer support.

Helpful Identity Theft Insurance*

Complete ID provides customers with up to $1 million in identity theft insurance with no deductible. This policy covers and reimburses certain expenses if various identity theft situations, like data breaches or other forms of identity abuse, occur. 

According to the Complete ID website, the company's identity theft insurance covers lost or stolen wages/income, attorney fees/legal fees, child care/elderly care, refiling loan expenses, and more. Complete ID also provides full-service identity restoration as well as lost wallet replacement assistance.  

24/7 Customer Service

Complete ID customers can receive U.S-based customer service help around-the-clock.

For customers who find that they have fallen victim to identity theft, Complete ID offers direct communication with a designated identity theft restoration specialist.

The company's restoration specialists often offer an immediate plan of action. They walk customers who have has their identities stolen through the entire restoration process which can include calls on the customer's behalf and the filing of report paperwork.

Complete ID also provides customers with a full online list of potential steps they may have to take to recover from being an identity theft victim.

According to the Complete ID website, the Complete ID restoration "specialists can be granted limited power of attorney and can take action on your behalf."

Informative Online Education Center

For an identity theft protection company, Complete ID offers a good amount of online educational resources.

Complete ID has an entire education center section on its website dedicated to teaching people about identity theft.

Some of the topics covered under the education center section include how thieves commit identity theft and identity fraud, how identity theft can affect a credit score, how people can protect their social security numbers, what to look out for when it comes to your credit report, how to spot fraudulent/suspicious activity, and much more.

Both customers and non-customers can access Complete ID's online education center. 

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The Bad

  • Lack of Services and Information

Lack of Services and Information

Complete ID does not provide a number of important services including credit card, checking, or savings account real-time alerts, data breach notifications, a service guarantee for lawyers and experts, or investment account activity real-time alerts.

The company's website does not seem to provide information regarding anti-virus software and customer-based mobile app options. 

The Bottom Line

Complete ID offers a number of affordable identity protection services and several monitoring services including financial bank account monitoring, credit monitoring services for the major credit bureaus, as well as social security number monitoring, payday loan monitoring, and up to $1 million in identity theft insurance.

It's important to note that those who have a Costco Executive, Costco Gold Star, or Costco Business membership are able to purchase Complete ID's identity protection services at a lower rate than those who do not have a Costco membership. 

In terms of insurance, the company covers lost or stolen wages, legal fees, and more after a theft takes place. Additionally, Complete ID offers reliable identity restoration assistance which includes lost wallet replacement assistance.

On the Complete ID website, both customers and non-customers can access the company's online education center to learn more about identity theft. 

Complete ID also provides real-time fraud alert notifications if there is any hint of suspicious activity, an annual credit report from each of the main bureaus, and 24/7 live customer support.  

However, Complete ID fails to provide a number of important identity theft protection services. Additionally, the company does not appear to offer information about any anti-virus software. Customers who wish to enhance their personal device security may have to buy the software themselves.  Additionally, there is a lack of information on the company's website regarding any mobile app options. 

If you are interested in identity protection services, it is recommended that you read Complete ID reviews and conduct thorough industry research to see if Complete ID is the right company to help you protect your identity.

*The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company under group or blanket policy(ies). The description herein is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. Review the Summary of Benefits.  

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User Reviews

Star Rating

3.8
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494 Reviews

Review Breakdown

5 star
56%
4 star
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3 star
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2 star
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1 star
19%

Sentiment Criteria

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Mike C

October 25th, 2019 Mount Shasta, CA DETAILS arrow_drop_down
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My latest experience with Complete ID was very positive. The person that helped me was very responsive and helped me resolve my issue.

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Reply from Complete ID

Oct 25, 2019

Hi Mike. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Ramalingam Raja

October 25th, 2019 DETAILS arrow_drop_down
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Very satisfied with my last two calls. Very informative and courteous .

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Reply from Complete ID

Oct 25, 2019

Hi Ramalingam. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Janet B.

October 23rd, 2019 Bonney Lake, WA DETAILS arrow_drop_down
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Complete ID is an exceptional company and customer service is always friendly and professional. They always answer my questions perfectly with a smile I can hear on the phone. Costco always Has great companies They offer for services. I highly recommend Complete ID.

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Reply from Complete ID

Oct 24, 2019

Hi Janet. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Randy Gridley

October 23rd, 2019 Meridian, ID

great experience. FB removed fraud charges. thanks

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Reply from Complete ID

Oct 24, 2019

Hi Randy. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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KZ

October 23rd, 2019 Vista, CA DETAILS arrow_drop_down
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Email address and a password were found by Complete ID on the dark web. The password was just a bunch of stars, so I was forced to spend a lot of time calling Complete ID to find out which of my passwords was compromised. Turns out it was an old password I no longer use.

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Reply from Complete ID

Oct 24, 2019

Hi there. Thank you for your feedback. Sorry to hear that your experience may not have met your expectations. We do listen to our customers and will take your concerns into consideration as we continue to improve our products. Thank you. Have a good day! –Rene'

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Jim and Rose Hellman

October 23rd, 2019 Macomb, MI

Dear Complete ID, My wife Rose and I want to thank you for your support and help. You have been most gracious and patient with us to eliminate the problems that occurred during the application period. Again our heartfelt thanks! Jim and Rose.

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Reply from Complete ID

Oct 24, 2019

Hi Jim and Rose. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Tom Zelle

October 22nd, 2019 Chicago, IL DETAILS arrow_drop_down
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I could not have a normal conversation with the person I talked to. My issues were not resolved. I had to wait 35 + minutes on the phone without knowing how long the wait will be. The person on the phone put me on hold several times without asking me. The information (alert) that was central was not discussed in its essence.

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James

October 21st, 2019 DETAILS arrow_drop_down
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I contacted compete id 16Oct2019 after I received a call from my IRA account exec asking if an amount of money was what I requested by email. It was then I learned my email account was hacked and someone assumed my identity to try to get my IRA to make a distribution. Thanks to the long relationship with the exec who noted many anomalies in the request she called me to confirm. After that I got in touch with ATT Connect Tech who remotely worked on my system and confirmed there was an unauthorized user on the account. The technician found several "filters" on the account and removed them. When I contacted Complete ID I did learn my email address which I have had for 21 years was being surveilled on the "dark web", but they some how missed the hacking. I am aware that a competing service offers vpn, and I don't know if that would have prevented the email hack., but I think the Complete ID service let me down on this event.

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Reply from Complete ID

Oct 29, 2019

Thank you for sharing your experience with us. This membership does have financial takeover\early warning service alerts, however it doesn't monitor for transactions. That is generally done at the financial institution. This alert type will trigger if there is an attempted account opening, confirming account opened, new signers on the account or if your personal information has been updated like name, date of birth, address, email, phone and\or driver’s license number. We are also monitoring all 3 bureaus for important key changes like inquiries to your report, change of address, new accounts, public records and potentially negative information. If you had actually lost money, we would have filed a claim with our insurance company for you as you do have a Million dollar identity theft insurance. I hope this helps explain how we monitor so that together we can monitor the security of our data. Thanks, Julie

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Colleen B.

October 18th, 2019 Mesa, AZ DETAILS arrow_drop_down
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The information I received was concise and useful. The representative was friendly, polite, and knowledgeable.

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Reply from Complete ID

Oct 24, 2019

Hi Colleen. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Marlys Bliesner

October 18th, 2019 Spokane, WA DETAILS arrow_drop_down
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I feel confident my personal information is being watched by a company committed to security at the highest level.

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Reply from Complete ID

Oct 24, 2019

Hi Marlys. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Robb from Texas

October 17th, 2019 Frisco, TX DETAILS arrow_drop_down
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I was alerted to a possible fraud situation via the Complete ID app. I immediately called to discuss the alert with a specialist. My call was answered immediately and the specialist was able to tell me the details behind the alert... and guide me to what actions I should take.

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Reply from Complete ID

Oct 17, 2019

Hi Robb. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Gary Robins

October 15th, 2019 Federal Way, WA DETAILS arrow_drop_down
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I had a simple question and it was respected and clarified quickly and efficiently! Love this service.

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Reply from Complete ID

Oct 15, 2019

Hi Gary. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Jerry Spindler

October 15th, 2019 Sarasota, FL DETAILS arrow_drop_down
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I got All The info I needed to leave me with peace of mind

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Reply from Complete ID

Oct 15, 2019

Hi Jerry. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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M.T

October 10th, 2019 Bellevue, WA DETAILS arrow_drop_down
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Very useful and the staff are fantastic. Very responsive when you need to talk to them. The product works! Caught some unauthorized activities right away and alerted me. highly recommended

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Reply from Complete ID

Oct 10, 2019

Hi M.T. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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salee spriggins

October 8th, 2019 Las Vegas, NV DETAILS arrow_drop_down
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I merely called to go over what my membership covered. The young man was very friendly and explained it all to me. He was very knowledgable.

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Reply from Complete ID

Oct 08, 2019

Hi Salee, Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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W. Ugarte

September 11th, 2019 San Diego, CA

After having found out that my identity had been stolen just a couple of days ago, I decided to call CompleteID, being a Costco member and all. A representative by the name of Claudia answered the phone, as I was explaining what had happened, I could hear giggling and not taking me seriously. I let her know that her customer service skills were lacking and asked to speak with someone else, so I was put back into the queue. So much for FIRST IMPRESSION! CSRs like this, only hurts the reputation of the company.

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Reply from Complete ID

Sep 13, 2019

We really appreciate you bringing this to our attention. We have reviewed the call and escalated your experience to management. Our two top priorities are security and customer experiences. We appreciate any opportunities to serve you better in the future. Thank you, Julie.

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Nancy Bennett

August 30th, 2019 Onalaska, WI DETAILS arrow_drop_down
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I've had the service for a relatively short time. So far, I've happily not had any issues of concern. However, the limited interaction I've had with Complete ID has been quite satisfactory.

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Reply from Complete ID

Aug 30, 2019

Hi Nancy. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Lois

August 26th, 2019 Palm Desert, CA DETAILS arrow_drop_down
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I contacted Complete ID when I lost/stolen wallet with my credit cards & IDs. The first agent was not very helpful. She could not access my account with the credit card accounts, the list of my accounts and claim she could not call me back. She expected me to stay on the phone, on hold while she contacted the companies. Once she placed me on hold we were disconnected. I called back and was able to get the same person. Once again she placed me on hold and we were disconnected again. I called again and got another agent, who helped me with one account. When he placed me on hold while he connected the next company we got disconnected. I decided it would be faster and easier if I called the credit card companies on my own. I feel that your service is useless. I never got notification of suspicious activities from Complete ID , instead it was one of my banks, who notified me immediately.

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Reply from Complete ID

Aug 26, 2019

Hi Lois. Thank you for sharing your experience with us. We do help our consumers contact the creditor to the cards that were lost. We must make the phone calls together as your creditors will need your direct confirmation to cancel and replace the account\card and they may have other questions that only you can answer. We can help consumers who have forgotten what was in their wallet by accessing a 3 bureau credit report and reviewing the accounts that are listed. The membership has other great benefits with the annual 3 bureau report access, monthly credit Vantagescore® updates, internet surveillance, SSN and non-credit identity monitoring, payday loan monitoring, criminal record and neighborhood watch, full service identity restoration and 1 million dollar Identity theft insurance. Thank you. -Rene'

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PIYA SEAD

August 26th, 2019 Sugar Land, TX DETAILS arrow_drop_down
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Customer service is knowledgeable on the subject matter and very helpful. She took time to explain the issue and provided solution; conducting very professional. Thank you for the service.

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Reply from Complete ID

Aug 26, 2019

Hi there. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Diane Portnoff

August 21st, 2019 Lafayette, CA DETAILS arrow_drop_down
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During my call I learned that Complete ID is using outdated information showing closed accounts as still open and that information is only updated once a year. Even the inquiry alerts were outdated and incomplete. I have just cancelled my subscription.

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Reply from Complete ID

Aug 22, 2019

Hi Diane. Thank you for sharing your experience with us. Our apologies that the benefits were misunderstood. The reports are available to refresh once a year, however, you do get monthly score updates. In addition, we are monitoring all 3 bureaus for important key changes, running internet surveillance and social security number monitoring, payday loan monitoring, credit card, checking and savings activity alerts as well. It also includes a 1 Million dollars Identity Theft Insurance. I am not showing the inquiries of which you have spoken. If the consumer is unable to get the credit report then there is nothing for us to send an alert about. I hope this helps and if you ever change your mind, we’d like to be able to meet your expectations in the future. Thanks, -Rene'

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Mickey W Blackburn

August 16th, 2019 Columbia, TN DETAILS arrow_drop_down
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The service rep was great help me understand on the login issue. The site is never up to date on my information that is showing. balances are always wrong. It appears that Credit Karma is always first to send me an email on changes to my accounts and approx two days before Complete ID notices.

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Reply from Complete ID

Aug 20, 2019

Thank you for your feedback. I will pass your information to the correct department. Hope you have a great day. Thank you -Dorothy

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Jeff

August 14th, 2019 San Jose, CA DETAILS arrow_drop_down
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So I am giving them a two for a couple reasons. I just signed up, had lifelock but their support to renew was horrible to left. Signed up with CompleteID. Easy set up and quick notification of a credit inquiry for a refi. But no 2 factor authentication to log in. Being with Experian you think they'd have that. Well call into support and the gentleman that helped me did not even act like he cared. No way for me to suggest this enhancement and left me feeling as if I am more vulnerable now than before. Be cautious as I may be canceling.

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Reply from Complete ID

Aug 15, 2019

Thank you for sharing your ideas with us, we really appreciate it. Experian strives to provide a best-in-class experience for Costco members. I forwarded your great idea to the product team and they were already working on this concept! Hopefully soon we will be able to earn more stars from your experience. Please let us know if you have any other feedback. Thanks, Julie.

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James Randall

August 5th, 2019 Kailua-Kona, HI DETAILS arrow_drop_down
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They have always tried to help me find the right fix. I hope they monitor as well as they help the calls that come in. No naps now. Jim

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Reply from Complete ID

Aug 05, 2019

Hi Jim. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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TJ_TX

August 5th, 2019 Austin, TX DETAILS arrow_drop_down
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I just had a quick question and it was answered very quickly and in a professional manner.

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Reply from Complete ID

Aug 05, 2019

Hi TJ. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Stephanie G.

August 5th, 2019 Fresno, CA DETAILS arrow_drop_down
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Nice to get immediate notifications. The associate was able to answer my questions.

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Reply from Complete ID

Aug 05, 2019

Hi Stephanie. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Soyong Shin

August 1st, 2019 Fairfax, VA DETAILS arrow_drop_down
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They are very lazy company..I sold house one year ago but the mortgage balance still same as a year ago. I request to correct this matter, however they don’t know how So I gave up

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William Cobb

July 31st, 2019 Fort Worth, TX DETAILS arrow_drop_down
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Some how my password was not accepted. I had to change to a new password and it took them 4 tries to send me a link that would let me change my password.

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Reply from Complete ID

Aug 13, 2019

Thanks for sharing your feedback with us. We will research your experience and hopefully earn more stars next time. Thanks, Julie

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Brian Andrews

July 30th, 2019 DETAILS arrow_drop_down
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There is a chance I'm going to need to file a dispute to one of the credit bureaus. The representative at Complete ID walked me through exactly what I need to do to get the required information and assured me that they would handle everything for me once I could point them in the right direction. She emphasized repeatedly that they would handle things. This probably the best customer service experience I've had in years!

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Reply from Complete ID

Jul 30, 2019

Hi Brian. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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jerry stafford

July 30th, 2019 Woodinville, WA DETAILS arrow_drop_down
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Michael was clear with his information and what I should do next. This was my initial contact with him. Being able to speak English clearly is a big help for for older people like myself, cannot overstate how important that is, my contact with Transunion was not satisfactory for that reason. Thanks Jerry

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Reply from Complete ID

Jul 30, 2019

Hi Jerry. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Joanna

July 30th, 2019 Staten Island, NY DETAILS arrow_drop_down
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So happy I signed up with this company. Makes me feel secure which relieves stress in my life, Thank you for the updates you send me and for all the agents who are so helpful👌

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Reply from Complete ID

Jul 30, 2019

Hi Joanna. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Stephen Bobonich

July 29th, 2019 Stow, OH DETAILS arrow_drop_down
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The credit report, the centerpiece of the service, is updated only once a year. We sold a home in July, 2018. After countless calls to the bank, they finally reported the sale to the credit agency. After countless calls to the credit agency, they finally updated the report in May, 2019. Now, I must wait until September 15th to see an updated credit report. Substandard service at a premium price. I’ll be looking for a new monitoring agency

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Reply from Complete ID

Jul 29, 2019

We appreciate you sharing your feedback with us. We do hope in the future to earn more stars with you. I can understand how important it is to see a new report when you are expecting a big change. The membership does come with a new 3 bureau credit score every month and a score tracker to help you keep up with the changes over a period of time. We also monitor all 3 credit bureaus for the 5 important key changes: inquiries, new accounts, potentionally negative information, address changes and public records. As well as alot of other great benefits. I will share your feedback with the product team, however I wanted you to know that the scores will still refresh monthly. Thanks, Julie.

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Chris Welch

July 29th, 2019 DETAILS arrow_drop_down
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The fact I called you and was told to call Transunion defeated the purpose of calling you. I was offered no assistance just basically given a number to call someone else to answer my question.

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joyce tucker

July 25th, 2019 Sarasota, FL DETAILS arrow_drop_down
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I noticed on the Credit ID personal information that there was an incorrecct address in my history. I called Credit ID and they told me how to fix it and gave me the correct numbers to call.

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Reply from Complete ID

Jul 30, 2019

Hi Joyce. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Lisa

July 25th, 2019 Justin, TX DETAILS arrow_drop_down
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I never hesitate to call I if I see anything unusual on my account. The customer service is awesome to speak with.

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Reply from Complete ID

Jul 30, 2019

Hi Lisa. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Al

July 25th, 2019 Gig Harbor, WA DETAILS arrow_drop_down
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Great, prompt review and resolution of alert.

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Reply from Complete ID

Jul 30, 2019

Hi Al. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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rc

July 19th, 2019 Scottsboro, AL DETAILS arrow_drop_down
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doesn't seem to be helpful been paying for 2 years and filed a claim , but no resolution .

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laura coluccio

July 19th, 2019 Middletown, NJ

I was 100% satisfied with my interaction with Complete ID. The person I spoke with was very knowledgeable and helpful. I would highly recommend this service.

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Reply from Complete ID

Jul 19, 2019

Hi Laura. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Fred

July 19th, 2019 San Diego, CA

There is not one all inclusive document you can download that states what you bought. Fragmented with different docs and just info on the website. I called to get one (good pick up time) and got some incomplete info . Came down to making screen shots. I did not get a receipt noting I am covered, start date and what I bought. Strange?

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Reply from Complete ID

Jul 19, 2019

Hi Fred. Thank you for your feedback I will pass on your suggestion. Please know that if you are wanting a statement of your billing you can use your credit card statement to show the payment. Thank you. -Dorothy

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Stacy Hewett

July 19th, 2019 Riverside, CA DETAILS arrow_drop_down
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I was a customer of this service until I got a charge on my credit card for experian credit report which I never requested. I called experian and told them this was fraud and also called my bank and closed card out and got a new account . I then went and put the automatic payment back on the new card and again was charged for another credit report I never ordered through usaa insurance. This time I called usaa and asked what name was this being done under and found out it was not even me! It was Shalisa something and they then hung up. So after 2 new accounts I figured out it was Realid who was the source of the charges fraudulently being put on my card . Really the company that was supposed to protect me was one doing the fraud. Once I removed them and got another card with another new number it all stopped. What a joke and no one will listen to me trying explain that they were the source!

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JA

July 15th, 2019 Delray Beach, FL DETAILS arrow_drop_down
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The rep I dealt with recently was helpful and professional. I find the service a bit costly for what it offers.

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Gary B

July 15th, 2019 New Lenox, IL DETAILS arrow_drop_down
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I was very disappointed that I couldn't add my wife, only one person per membership number.

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Reply from Complete ID

Jul 30, 2019

Hi Gary. It seems you’ve been given some misinformation, we apologize for that. If you would kindly provide the phone number used when you called us, we will make sure to teach our representative the correct answer to your question. Primary and Affiliate Members receive one free Household Card for anyone over the age of 18 and living at the same address. Household Cardholders will be asked to present proof that they live at the same address as either the Primary or Affiliate Member. Contact Costco Membership at 1-800-774-2678 to discuss your plan. Your wife can have her own card on your Costco membership for no extra cost. Once she has her own card attached to your membership, she will be able to enroll in the Complete ID Monitoring. Hopefully, once completed we will earn more stars! Thank you. - Dorothy

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Blackmax

July 15th, 2019 Redondo Beach, CA DETAILS arrow_drop_down
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Pleasant, very helpful and directed me to the right people. Thank you

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Reply from Complete ID

Jul 15, 2019

Hi there. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Sylvia Quezada Wirth

July 12th, 2019 San Antonio, TX DETAILS arrow_drop_down
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I am still waiting for access to the website because my username or password would not work. A associate is due to call sometime on Monday.

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JACK MULLIN

July 10th, 2019 Pine Grove, CA DETAILS arrow_drop_down
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I had a good experience. Came away very satisfied. Curious as to why the Dark Web is only scanned once per month? FICO score providers say they scan daily?

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Bob

July 8th, 2019 Alhambra, CA

I have only been a member for 6 days and I have not been able to complete my registration because of some technical difficulties. I’m hopeful that once the issue is resolved I will be able to access my account and give another review.

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Reply from Complete ID

Jul 08, 2019

Thank you for sharing your feedback., Bob! Please call us at 855-591-0202. We are available 24/7 to you.

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Dr. Gordon Myrah

July 8th, 2019 Brookings, OR DETAILS arrow_drop_down
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The operator quickly explained why I kept getting warnings.

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Reply from Complete ID

Jul 10, 2019

Hi Dr Gordon. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Cecille G

July 5th, 2019 Elkton, MD DETAILS arrow_drop_down
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Talked to Sean after just one ring. My problem was solved promptly and efficiently.

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Reply from Complete ID

Jul 10, 2019

Hi Cecille. Thank you for your feedback. I am glad that Sean has exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Ian

July 5th, 2019 Hollywood, FL DETAILS arrow_drop_down
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Losing your wallet is one of the most devastating events in your adult life. The lost wallet service made this problem a million times less stressful. The agent stayed on the phone with me for hours doing all that was necessary to secure my lost items and assist in obtaining all the valuable items I needed.. Exceeded expectations!!!!!!

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Reply from Complete ID

Jul 10, 2019

Hi Ian. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Jennie Garner

July 5th, 2019 Chandler, AZ DETAILS arrow_drop_down
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I was not familiar with your website and how it worked and your representative was very courteous and explained everything really well and took her time. I was very grateful. Jennie

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Reply from Complete ID

Jul 10, 2019

Hi Jennie. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Pete

July 3rd, 2019 DETAILS arrow_drop_down
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Can’t log in call tech support say go into cookies delete them then don’t use the email link go to website and log in .... only having this problem with apple users. What?? Thought ok that was a month ago tried again same thing, is this normal ? My question is if they can’t solve this problem do I really trust them with my credit monitoring?