Complete ID

Prompt and excellent service. My situation was resolved in one call.

Reply from Complete ID

Feb 06, 2019

Ernie, thanks for the positive feedback. We look forward to continuing to serve you in the future. Sincerely, Josh w/ Complete ID

Signed up beginning of November and Experian still has not been able to verify information. Even faxed items etc. They claim the system verification is done and to check back each week, and each week I get the same story.

Reply from Complete ID

Dec 05, 2018

Sorry to hear that you’ve been having trouble authenticating. We are in the process of updating our authentication processes to improve the member experience. I apologize for the inconvenience. Please try to enroll again within the next few days. Feel free to reach out to us at [email protected] if you have any questions.

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I have had the worst experience with Complete ID (so far). I attempted to sign up on Saturday. It said I had to call to talk to someone which I did on Sunday. That call lasted a while and ended with me having to call back on Monday (which could have been stated at the start) On Monday I had to call in 3 times as I was disconnected once and transferred to the wrong department. Then I was finally told that an additional investigation on my sign up had to take place and they would call back in 3-5 days. I am just trying to sign up for service. I have great credit. I just ran a report and it was clean. We are just looking for better protection. I hope these comments help. I’m losing faith in this company as a service.

I have been billed for several months without any access to my account. I have called multiple times and never get the password reset despite them having the right contact information. They can get me surveys but not access to the system

Reply from Complete ID

Nov 27, 2018

Dear Chris, it is important to us that you can access your account. Will you please send our team an email at [email protected] I will let them know that you will be sending an email. We will take a second look at your case. Sincerely, Josh

The two representatives I contacted about a breach of my personal information provided sound advice and recommended actions I had to take to minimice my problem.

Reply from Complete ID

Nov 27, 2018

Hi Roberto, Thank you for your feedback. We are glad that we were able to support you. Thanks, Josh

Excellent experience, my problem was solved in minutes. I am encouraging my children to enroll.

Reply from Complete ID

Nov 27, 2018

Hi Mary, Thank you for the positive feedback. We look forward to serving your children. Thanks, Josh

Advise about a ssn alert as something fraud. They refused to take further action unless I could prove with a credit bureau and prove my identity has been used. Very poor customer service received by agent

Reply from Complete ID

Nov 27, 2018

Hi Jessie, We are sorry that you had a negative experience. We want to make it right. Would you mind sending an email to [email protected]? I will let them know that you will be emailing them. Thanks, Josh

I've just gone thru a scary situation where someone accessed my debit card for online purchases. Thanks to my bank, all has been fixed. But I never heard a word from Complete ID about any of it. Not worth the money, even though it's cheap.

Reply from Complete ID

Nov 27, 2018

Hi Tess, thank you for providing your feedback. I will forward this information along to our product team. When designing the product, we wanted to provide services that are adjacent to what is provided by your bank. If your identity is ever compromised and your bank detects the breach, you can always work with our restoration team to contact your bank and take other necessary actions to prevent future fraud. Feel free to reach out to us at [email protected] if you want to have a conversation. Sincerely, Josh

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I like that I dont need to worry about my credit. And when I have to call it is very fast and convenient. I get monthly updates about myself.

Reply from Complete ID

Nov 27, 2018

Hi Kelli, thanks for sharing your positive experience. Sincerely, Josh

We subscribed because someone obtained a credit card in our name and used it to run up a big bill 2500 miles from where we live. So far, we've been impressed by the helpful people we've spoken with. I feels good to know that we have quick access to our credit information and help is just a phone call away if we have further fraud issues.

Reply from Complete ID

Nov 27, 2018

Hi Gary, thank you for sharing your positive experience. We look forward to serving you more in the future. Sincerely, Josh

The rep Ricky was very helpful and provided me with some information & security tips I found very helpful. Very positive exoerience giving me peace of mind.

Unable to verify my identity due to some unknown “glitch” that IT has yet to correct! Very dissatisfied with what appeared to be a seamless process with completing my enrollment. I have been instructed to check weekly for a remedy and I await a call from a Supervisor in Customer Service as to when all is ready for my complete enrollment.

With the focus on detail, I get the information that I need.

I forgot to change the credit card number when I received a new card. The representative that assisted me was very professional and made the change easy to do. I think her name is Ashley. She is a great asset to your company.

If I could leave zero stars I would. Encountered incompetence, unprofessionalism, and lack of follow-through at every turn.

Reply from Complete ID

Nov 27, 2018

Dear Omar, I am sorry that you had a negative experience. It is important to us that members have a best-in-class experience. If you are still having trouble or would like to bring any issues forward to our team, will you please email us at [email protected]? We want to make it right. Sincerely, Josh

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The rep. that I spoke to, Ed, was pleasant and was able to get the process going to fix my problem. TY.

I have been with Complete ID for several years. A couple of years ago they led me by the hand through a terrible identity theft/credit card situation. In the end it was fixed with no out of pocket financial damage to me. Just recently my wife experienced a similar credit theft attempt using her information. She was not included in the Complete ID protection at the time. She/we called Complete ID and were led through the process of getting her signed up and instructed in the steps to get credit freezes and signing her up with her own Complete ID account. A very nasty situation took very little time to make disappear and get her covered to prevent further credit theft situations in the future.

I have been trying to join Costco’s CompleteID identity protection, since Sunday, Nov. 11 and it’s now Thurs. Nov. 15, and have been having difficulties setting my account. Customer service has not been able to resolve the situation. I have not been able to authenticate any of my information like they’ve offered me, and have not received calls back like they promised. I am very disappointed and will cancel any transactions soon for lack of professionalism and support.

I'm pretty happy with this service. The monitoring does pick things up and I the one time I had to call in, I got good info. It's a good value for the money - glad I switched from Life Lock.

The current medical insurance monitoring is limited to 2 account numbers. Since Medicare is issuing new cards with a new account number, provision should be made o monitor the old and new number. Suggest this monitoring be opened to 3 account numbers

I have always found Complete ID very helpful and supportive in answering my questions thoroughly and clearly . I’m very pleased and confident in my choice with Complete ID. ☺️

Reply from Complete ID

Nov 14, 2018

Jane, thank you for the kind words. It makes us happy to know that you find our team helpful and supportive. We look forward to serving you more in the future. Sincerely, Josh

My experience was thorough and helpful and we were able to reach a syccessfyk conclusion.

Reply from Complete ID

Nov 13, 2018

J.R., thanks for the positive feedback and we look forward to serving you more in the future.

When i needed there help getting my credit report when I was going to buy a new car they said i needed to log in i told them i can't I've never been able to get logged in since day one they said sorry waste o f my money!

Reply from Complete ID

Nov 13, 2018

Hi Aaron, We are sorry that you have had trouble logging in. We want to make sure you are able to access your account. Will you please email us at [email protected]? Thanks, Josh

John was very helpful. He was professional and opened an investigation into my issue immediately. It has only been a day, so I still waiting on the findings.

Highly recommend Complete ID. Representatives are great 👍and very helpful.

Reply from Complete ID

Nov 14, 2018

CDM, thanks for the positive recommendation. -Josh

After the husband enrolled he went to enroll his wife. Complete ID was not able to access the wife's credit file. Called the representative for a solution. Representative accessed the credit file for the wife but was unable to proceed with the enrollment for the wife. Told to wait a week for the system to resolved. Husband promptly cancelled his enrollment.

I tried to sign up but was not successful. I was trying to sign up my wife, I must have answered a question wrong because it would not go accept.

Reply from Complete ID

Nov 06, 2018

Dear Joseph, Thank you for signing up for Complete ID and I am sorry that you had a difficult time authenticating. It can be frustrating to sign up for something and not have it work. If the issue has not been resolved, will you please reach out to our dedicated support team at [email protected]? Thank you for your business and we hope to get your situation worked out. Sincerely, Josh

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Completely unsatisfied. I called to inquire regarding a significant dip in my credit score, and they provided ZERO help/insight.

Reply from Complete ID

Nov 06, 2018

Dear Mina, I apologize that you did not receive the help and insight that you are looking for. If you are interested in re-engaging with our team, please email [email protected] We would appreciate the opportunity to have another conversation. I have briefed our team on your issue. Sincerely, Josh

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The gentleman that helped me with logging back in to my account was very nice. When I said thank you and was ready to hang up he asked if he could help with any questions. He stayed on the phone and explained everything to me. Thank You!!!!

Reply from Complete ID

Nov 06, 2018

Kathy, I am glad that you had a great experience with our support rep. We look forward to continuing to serve you. -Josh, Complete ID

Customer service representative was very helpful and answering my questions and telling me where I needed to go in the computer to look up the information

Reply from Complete ID

Nov 06, 2018

Elizabeth, thank you for your review. I am glad that you had a great experience with our customer service representative. We look forward to continuing to serve you. -Josh

My complete ID representative was able to help me take action against a potential phishing threat and guided through steps to freeze my credit.

Reply from Complete ID

Nov 06, 2018

Andrew, thank you for your review. I am glad the representative was able to help guide you through the steps to freeze your credit. -Josh

Your representative helped me change my password. She was pleasant and very professional.

Reply from Complete ID

Nov 06, 2018

Ed, thank you for your review. We are glad that you had a good experience. -Josh

they immediately told us what we needed to do when someone opened an account with our information on but it was not us who opened the account and they have been working with us ever since.

Reply from Complete ID

Nov 06, 2018

Mr. Bontempo, thank you for leaving your review. We know that it can be stressful when somebody steals your identity. It makes us happy when we hear that a Costco member has had a positive experience working with our restoration team. -Josh

Customer service was very good. What I am not happy was the password that I had been using, for some reason , was invalid. Using the Forget the Password option was no help. This option kept telling me the new password did not match. I had to call customer service to resolve it. Frustrating.

I switched from Experian to complete ID because of its competitive pricing. You get what you pay for. Experian offered a more up to date credit report which let's you know how you are doing credit wise.

Reply from Complete ID

Oct 29, 2018

Dear Jay, Thank you for leaving your review. When you enroll in Complete ID you should have received your complete 3-bureau credit report from Experian, TransUnion, and Equifax. If you are having trouble accessing your full credit reports, will you please reach out to us at [email protected]? I have already briefed our team on your review and they will be more than happy to help. Sincerely, Josh.

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I was so frightened about the prospect that someone could possibly be using my name or financial info that I tried to do a number of things on my own to make sure. I was having an awful time and then I saw this service in my Costco booklet. I am so glad that I called. I now know just where I am at and, thankfully, it was all a false alarm. Huge weight lifted! I had so many questions that I am surprised I did not wear those nice people out who were on the phone with me. Every one of your customer service people were so nice, so patient and so helpful. I even wrote down their names so you would know who they were and how grateful I am to them. The first one I spoke to was Logan. The second person I spoke to was Patrick. The third person I spoke to was Edwin. You need to know they were very kind to me. Thank you for being there!

I signed up after I experienced an identity theft. I am impressed with the online reporting, and even more impressed with the accessible and knowledgeable employees who helped me deal with the many issues surrounding an identity theft.

The agent quickly took care of my concerns......she was efficient and knowledgeable.

I had an alert that an email account was compropmised. It was an issue that was not a direct threat on my identity, BUT, it is important to take care of the small things before they get critical. The gentleman who guided me through the issue was clear, concise and reassuring that this was not an attack on my identity. The issue was resolved by an email password change. This is the time to deal with identity issues, not when thieves have taken everything! Thank you!

I received a GoBank.com debit MasterCard in the mail. I called Complete ID that evening. They took all relevant information. The next day a rep, from Experian, called back. We called the bank together. GoBank must be getting a lot of calls. They had a fraud line option and the rep closed the account immediately. The service from Complete ID was very helpful and quick. Glad I signed up with them.

Things aren’t working well. The app has been unable to load any content or reports or scores for several days now. Three calls to customer service and they’ve said it’s a known problem and they’ll call me when it’s fixed. So far, nothing. They also offer access through a web browser but it’s had its own issues and I’m paying for a service with an app, I want the app to work. Still, after unsuccessful attempts to buy more updated three bureau report through the app, I logged in online and tried the same with no success. A few days later, I saw they had charged my credit card anyway and I called customer service and was told the report was available online now, which it suddenly was (and dated two days after I had tried to buy it). During my first two calls to customer service neither rep was able to pull a report either, though they did offer to do so at no cost since the app wasn’t working. Bottom line: If they don’t fix the app soon there’s no reason to keep their service. Now, for $8.99/month as a Costco exec member, I think their offering is competitive assuming things are running. Other services give you more. For example, I had Privacy Guard before Complete ID and PG issued a three bureau credit report every month at no extra charge. Complete ID wants $9.99 each time. They do give you one “free” report per year but so do all three credit bureaus, so nothing special there.

Reply from Complete ID

Oct 25, 2018

Dear Sam, Thank you for being a valued Complete ID customer. As a Costco member, it is our goal to give you the best experience possible and we are sorry to hear you are having issues with the mobile app. I have raised this to our mobile team and they mentioned that they just pushed an update for Apple devices which may have fixed this issue. If you are on iOS, will you please update your device and see if the problem is fixed now? Regardless, please send me an email at [email protected] and we will take another look at your issue. We appreciate your business and look forward to talking to you soon. Sincerely, Josh

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Great registration experience...easy. Appreciated by EOD the initial report on all aspects of my information submitted for monitoring.

Credit Scores are not inflated because they are calculated on partial data similar to creditKarma.

Just cancelled. Disappointed in Costco to promote and offer such a bogus product. I but a fraud alert on my credit report at Experian's web site and was notified by Capitol One CreditWise the next day that there was a change made to my report. The information came from Transunion. Incompetent and inexcusable that Complete ID would not have the change and update to my account immediately. A big waste of money IMO. You could be wiped out waiting for a notice from them.

I had a notice that a credit card was issued in my name from completeid on Saturday. I called completeid and a yawning gentleman gave me incorrect numbers to call to stop what was happening. The 'restoration' team doesn't work on the weekend when in fact fraud most likely occurs. They were supposed to call me back. I have called every day since last Saturday and no one has called as yet. I have spent over 22 hours online and on the phone trying to get this resolved. You cannot every reach experian equifax or transition by telephone. Two our of three of these credit bureaus websites were down between Saturday evening and sunday. So a credit card was issued since it was first reported with a credit line of $5k. Completeid was of NO HELP AT ALL. At this moment I just hung up on the supervisor at completeid who gave me the same I'm sorry story and said she would have someone call me immediately. That was hours ago. Don't bother with this company and am shocked at CostCo for offering them as a service.

I signed up for Complete ID as part of a study and now I can't get into the website and when on hold I'm on hold for over an hour at a time before giving up. When trying to change my password it goes to an error screen. Complete ID is the worst!!!

I opened Costco complete ID account 10minutes back. After opening account, I was logged out soon after, and now I can't log back in with my userID and password. Tried to reset the password, but, it doesn't send any e-mail to reset password. I tried to call customer service but no body picks the phone, it's a dead system. I want to close the account, but, don't know how I can.

They do not answer the phone. The 24-hour number is pointless. I have no idea what use they would be if I ever had a problem. Truly awful. Suprising that Costco would tolerate being associated with them.

I called them yesterday (6 x's) and they never answered their phones (but they take my money every month) - nothing but hold music. Horrible service, horrible..!!

Cannot get in contact with anyone when calling their phone number. You're placed on hold for hours at a time and then you get disconnected. I final had to just request my back to block to automatic withdrawal to cancel. My account was locked right after I signed and I requested a new password but I never received anything. I was never able to access my credit. Worse company ever!