Complete ID

The person I spoke with yesterday was well versed in what needed to be done. The only reason why I did not rate him with five stars was that he was very aggressive and in a hurry to complete the call.

I was notified promptly of a credit inquiry that was occasioned by a fraudulent attempt to create a credit card in my name. I was able to contact the vendor in question and ensure that the account was canceled.

Reply from Complete ID

Nov 14, 2019

Hi Karl. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

I received a notification from Complete ID that my email address had been found on the Dark Web. I called to inquire. The associate explained it ha been taken from Whitepages.com which had been hacked. He told me to change my password (which I had already done) and not to open any suspicious emails or links (which I never do - I delete them). We discussed that emails are part of Public Information and if I have taken the above steps I should be fine. Talking to him greatly relieved my worries. Thank you so much.

Reply from Complete ID

Nov 14, 2019

Hi there. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

No matter what I did I wasn't able to log in to my account. I normally work on accounts in the wee hours of the morning so having computer systems down for maintenance didn't help my frustration either. Ivy came to my rescue. She patiently helped me to log in. It was no simple task. Site asked for my email address to log in but in my case that wasn't going to do it. Ivy then helped me to change my PW. She stayed with me until I was able to log in successfully. Of course this meant that she had to manually paste my PW into the site or it didn't work. Hope I am one of those unlucky few with such frustrating issues to overcome. Thank goodness for representatives like IVY. Sorry for the confusion, but it was very frustrating for me - not a super user but definitely not a novice.

Reply from Complete ID

Nov 13, 2019

Hi. Thank you for your feedback. I am glad that Ivy has exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Found and address irregularity. telephone agent transferred me to the source, sat on hold for 20 minutes to have them hang up on me. your agent led me to believe there would be no wait.

I called because I received an email that said I have an alert and I should log in to Complete ID immediately. I logged in and there was no message. When I called, the agent who answered my call, could find no message either. What a waste of my time.

I was told to change my passwords because the dark web is trying to get into my e-mail account.

Reply from Complete ID

Nov 13, 2019

Hi Penny. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

I called inquiring about an "Alert" I received from Complete ID. The only bad experience and the only reason it wasn't a 5 star experience, was the wait time for an agent. I waited 20 minutes, but I had never received something concerning the "dark web" before and thought it was important. When your agent, Amanda, answered my call, she alone, made it worth the wait. She quieted my concern with her knowledge and reassurance, regarding this matter. Thank you, Amanda .... Katherine

Received a spurious alert. Called customer service, was on hold for 15 minutes then was told I had to forward your email to another experian company. Your website confusing and it's hard to find the appropriate alert. If you're concerned enough to send an alert it should be be on your home page not buried in a tab with a lot of cross-marketing material.

Their phone support was fast, helpful, and friendly.

Reply from Complete ID

Nov 08, 2019

Hi Richard. Thanks for the feedback. I am glad that we have Exceeded your Expectations. Hope you have a great weekend. Thank you. -Dorothy

I want my money back. I opened account on Tuesday of this week and still can't access my account 4 days later. Customer service was helpful, but had no answers for me. JUST CREDIT MONEY BACK TO MY CREDIT CARD

This company did not seem to care that I signed up for the service and the portal was not showing anything of value (no scores and no reports) for 5 days and going while I had to consult my credit report to look into something suspicious. I called a few times and the best they could do was to say that their technicians were working on it and would get back to me. They finally resolved the technical issue five days later and luckily there were no issues with the report. I just wished Complete ID had taken care of the technical problem quicker.

You are there for me and make me feel safe!

Reply from Complete ID

Nov 04, 2019

Hi Mary. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Complete ID notified me our email address was found on the dark web, I had a few questions. I gave them a call, the customer service rep was very helpful and answered all my questions in a clear concise manner

Reply from Complete ID

Nov 04, 2019

Hi Debbi. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

does not work, customer service could not help, could not complete registration. do not succeed to connect to the incomplete record. will stop the non service tomorrow

I received a very professional, friendly and helpful assistance from the Complete ID Associate who assisted me. My request was resolved.

Reply from Complete ID

Nov 04, 2019

Hi Ramon. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Good customer service. I didn't realize that my hubby and I needed two different Costco memberships to include his Soc Security and Drivers License. Wanted to include him in my membership support.

Reply from Complete ID

Oct 29, 2019

Hi Cynthia. Thank you for your feedback. I am glad that the customer service specialist was able to answer all your questions. Hope you have a great day. Thank you -Dorothy

The service representative was very courteous and tried to help in my problem as much as she could, she wanted to answer every single question I had and that is awesome service to me.

Reply from Complete ID

Oct 29, 2019

Hi Jose. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

I was notified of my personal information being on the dark web. I was able to take some actions to help prevent further progress in someone establishing an alternate ID using my name and cellphone.

Reply from Complete ID

Oct 29, 2019

Hi Joe. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Informed of a dark web breach. Follow up call made. Service very helpful.

Reply from Complete ID

Oct 28, 2019

Hi there. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

My latest experience with Complete ID was very positive. The person that helped me was very responsive and helped me resolve my issue.

Reply from Complete ID

Oct 25, 2019

Hi Mike. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Very satisfied with my last two calls. Very informative and courteous .

Reply from Complete ID

Oct 25, 2019

Hi Ramalingam. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Complete ID is an exceptional company and customer service is always friendly and professional. They always answer my questions perfectly with a smile I can hear on the phone. Costco always Has great companies They offer for services. I highly recommend Complete ID.

Reply from Complete ID

Oct 24, 2019

Hi Janet. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

great experience. FB removed fraud charges. thanks

Reply from Complete ID

Oct 24, 2019

Hi Randy. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Email address and a password were found by Complete ID on the dark web. The password was just a bunch of stars, so I was forced to spend a lot of time calling Complete ID to find out which of my passwords was compromised. Turns out it was an old password I no longer use.

Reply from Complete ID

Oct 24, 2019

Hi there. Thank you for your feedback. Sorry to hear that your experience may not have met your expectations. We do listen to our customers and will take your concerns into consideration as we continue to improve our products. Thank you. Have a good day! –Rene'

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Dear Complete ID, My wife Rose and I want to thank you for your support and help. You have been most gracious and patient with us to eliminate the problems that occurred during the application period. Again our heartfelt thanks! Jim and Rose.

Reply from Complete ID

Oct 24, 2019

Hi Jim and Rose. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

I could not have a normal conversation with the person I talked to. My issues were not resolved. I had to wait 35 + minutes on the phone without knowing how long the wait will be. The person on the phone put me on hold several times without asking me. The information (alert) that was central was not discussed in its essence.

I contacted compete id 16Oct2019 after I received a call from my IRA account exec asking if an amount of money was what I requested by email. It was then I learned my email account was hacked and someone assumed my identity to try to get my IRA to make a distribution. Thanks to the long relationship with the exec who noted many anomalies in the request she called me to confirm. After that I got in touch with ATT Connect Tech who remotely worked on my system and confirmed there was an unauthorized user on the account. The technician found several "filters" on the account and removed them. When I contacted Complete ID I did learn my email address which I have had for 21 years was being surveilled on the "dark web", but they some how missed the hacking. I am aware that a competing service offers vpn, and I don't know if that would have prevented the email hack., but I think the Complete ID service let me down on this event.

Reply from Complete ID

Oct 29, 2019

Thank you for sharing your experience with us. This membership does have financial takeover\early warning service alerts, however it doesn't monitor for transactions. That is generally done at the financial institution. This alert type will trigger if there is an attempted account opening, confirming account opened, new signers on the account or if your personal information has been updated like name, date of birth, address, email, phone and\or driver’s license number. We are also monitoring all 3 bureaus for important key changes like inquiries to your report, change of address, new accounts, public records and potentially negative information. If you had actually lost money, we would have filed a claim with our insurance company for you as you do have a Million dollar identity theft insurance. I hope this helps explain how we monitor so that together we can monitor the security of our data. Thanks, Julie

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Excellent service! Typical Costco and Experian excellence. Would expect nothing less. Had a possible compromised email address. With one quick call to customer service, it was resolved by an extremely competent and courteous agent. I encourage everyone I know to get this service to help protect their identity. It’s nice to feel safe and know there is someone like Costco and Experian out there to help if something does go wrong.

Reply from Complete ID

Oct 24, 2019

Hi Rich. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

The information I received was concise and useful. The representative was friendly, polite, and knowledgeable.

Reply from Complete ID

Oct 24, 2019

Hi Colleen. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

I feel confident my personal information is being watched by a company committed to security at the highest level.

Reply from Complete ID

Oct 24, 2019

Hi Marlys. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

I was alerted to a possible fraud situation via the Complete ID app. I immediately called to discuss the alert with a specialist. My call was answered immediately and the specialist was able to tell me the details behind the alert... and guide me to what actions I should take.

Reply from Complete ID

Oct 17, 2019

Hi Robb. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

I had a simple question and it was respected and clarified quickly and efficiently! Love this service.

Reply from Complete ID

Oct 15, 2019

Hi Gary. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

I got All The info I needed to leave me with peace of mind

Reply from Complete ID

Oct 15, 2019

Hi Jerry. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

She was excellent explaining , took plenty of time to make sure I understood every thing...All is good....

Reply from Complete ID

Oct 15, 2019

Hi Barbara. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Very useful and the staff are fantastic. Very responsive when you need to talk to them. The product works! Caught some unauthorized activities right away and alerted me. highly recommended

Reply from Complete ID

Oct 10, 2019

Hi M.T. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

I merely called to go over what my membership covered. The young man was very friendly and explained it all to me. He was very knowledgable.

Reply from Complete ID

Oct 08, 2019

Hi Salee, Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

After having found out that my identity had been stolen just a couple of days ago, I decided to call CompleteID, being a Costco member and all. A representative by the name of Claudia answered the phone, as I was explaining what had happened, I could hear giggling and not taking me seriously. I let her know that her customer service skills were lacking and asked to speak with someone else, so I was put back into the queue. So much for FIRST IMPRESSION! CSRs like this, only hurts the reputation of the company.

Reply from Complete ID

Sep 13, 2019

We really appreciate you bringing this to our attention. We have reviewed the call and escalated your experience to management. Our two top priorities are security and customer experiences. We appreciate any opportunities to serve you better in the future. Thank you, Julie.

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I've had the service for a relatively short time. So far, I've happily not had any issues of concern. However, the limited interaction I've had with Complete ID has been quite satisfactory.

Reply from Complete ID

Aug 30, 2019

Hi Nancy. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

I contacted Complete ID when I lost/stolen wallet with my credit cards & IDs. The first agent was not very helpful. She could not access my account with the credit card accounts, the list of my accounts and claim she could not call me back. She expected me to stay on the phone, on hold while she contacted the companies. Once she placed me on hold we were disconnected. I called back and was able to get the same person. Once again she placed me on hold and we were disconnected again. I called again and got another agent, who helped me with one account. When he placed me on hold while he connected the next company we got disconnected. I decided it would be faster and easier if I called the credit card companies on my own. I feel that your service is useless. I never got notification of suspicious activities from Complete ID , instead it was one of my banks, who notified me immediately.

Reply from Complete ID

Aug 26, 2019

Hi Lois. Thank you for sharing your experience with us. We do help our consumers contact the creditor to the cards that were lost. We must make the phone calls together as your creditors will need your direct confirmation to cancel and replace the account\card and they may have other questions that only you can answer. We can help consumers who have forgotten what was in their wallet by accessing a 3 bureau credit report and reviewing the accounts that are listed. The membership has other great benefits with the annual 3 bureau report access, monthly credit Vantagescore® updates, internet surveillance, SSN and non-credit identity monitoring, payday loan monitoring, criminal record and neighborhood watch, full service identity restoration and 1 million dollar Identity theft insurance. Thank you. -Rene'

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Customer service is knowledgeable on the subject matter and very helpful. She took time to explain the issue and provided solution; conducting very professional. Thank you for the service.

Reply from Complete ID

Aug 26, 2019

Hi there. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

During my call I learned that Complete ID is using outdated information showing closed accounts as still open and that information is only updated once a year. Even the inquiry alerts were outdated and incomplete. I have just cancelled my subscription.

Reply from Complete ID

Aug 22, 2019

Hi Diane. Thank you for sharing your experience with us. Our apologies that the benefits were misunderstood. The reports are available to refresh once a year, however, you do get monthly score updates. In addition, we are monitoring all 3 bureaus for important key changes, running internet surveillance and social security number monitoring, payday loan monitoring, credit card, checking and savings activity alerts as well. It also includes a 1 Million dollars Identity Theft Insurance. I am not showing the inquiries of which you have spoken. If the consumer is unable to get the credit report then there is nothing for us to send an alert about. I hope this helps and if you ever change your mind, we’d like to be able to meet your expectations in the future. Thanks, -Rene'

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The service rep was great help me understand on the login issue. The site is never up to date on my information that is showing. balances are always wrong. It appears that Credit Karma is always first to send me an email on changes to my accounts and approx two days before Complete ID notices.

Reply from Complete ID

Aug 20, 2019

Thank you for your feedback. I will pass your information to the correct department. Hope you have a great day. Thank you -Dorothy

So I am giving them a two for a couple reasons. I just signed up, had lifelock but their support to renew was horrible to left. Signed up with CompleteID. Easy set up and quick notification of a credit inquiry for a refi. But no 2 factor authentication to log in. Being with Experian you think they'd have that. Well call into support and the gentleman that helped me did not even act like he cared. No way for me to suggest this enhancement and left me feeling as if I am more vulnerable now than before. Be cautious as I may be canceling.

Reply from Complete ID

Aug 15, 2019

Thank you for sharing your ideas with us, we really appreciate it. Experian strives to provide a best-in-class experience for Costco members. I forwarded your great idea to the product team and they were already working on this concept! Hopefully soon we will be able to earn more stars from your experience. Please let us know if you have any other feedback. Thanks, Julie.

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They have always tried to help me find the right fix. I hope they monitor as well as they help the calls that come in. No naps now. Jim

Reply from Complete ID

Aug 05, 2019

Hi Jim. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

I just had a quick question and it was answered very quickly and in a professional manner.

Reply from Complete ID

Aug 05, 2019

Hi TJ. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Nice to get immediate notifications. The associate was able to answer my questions.

Reply from Complete ID

Aug 05, 2019

Hi Stephanie. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

They are very lazy company..I sold house one year ago but the mortgage balance still same as a year ago. I request to correct this matter, however they don’t know how So I gave up

Some how my password was not accepted. I had to change to a new password and it took them 4 tries to send me a link that would let me change my password.

Reply from Complete ID

Aug 13, 2019

Thanks for sharing your feedback with us. We will research your experience and hopefully earn more stars next time. Thanks, Julie

There is a chance I'm going to need to file a dispute to one of the credit bureaus. The representative at Complete ID walked me through exactly what I need to do to get the required information and assured me that they would handle everything for me once I could point them in the right direction. She emphasized repeatedly that they would handle things. This probably the best customer service experience I've had in years!

Reply from Complete ID

Jul 30, 2019

Hi Brian. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy