Complete ID is an identity theft protection product by Experian made available exclusively to Costco members. Complete ID's goal is to "deliver complete peace of mind at the best possible price."

While similar identity protection products will range between $19.99 to $29.99, Complete ID is offered for $8.99 per person per month for Executive Costco members and $13.99 per month for Costco Gold Star and Business members.

Complete ID provides credit monitoring services that include all three main credit reporting bureaus in addition to 12 different monitoring features, U.S.-based certified identity theft restoration, and up to $1 million in identity theft insurance*. 

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Customer Review: David Leftwich from Loudon, Tennessee

"The representative I spoke with at Complete ID was polite, helpful, and thorough in answering my questions. I am totally pleased with their service."

Read on to learn more about Complete ID's services and to read verified Complete ID reviews from customers.

The Good

  • Affordable Plans
  • Multiple Monitoring Services
  • Identity Theft Insurance
  • 24/7 Customer Service
  • Informative Online Education Center

Affordable Plans

Complete ID's identity protection plans start as low as $8.99 per month for each Executive Costco member.

For an additional $2.99, Executive Costco members can obtain child monitoring services. Gold Star members can obtain child monitoring services for $3.99 per month.

In comparison to other identity protection services, Complete ID does offer some of the most affordable identity theft protection coverage.

Additionally, Complete ID appears to go the extra mile and runs a comprehensive check on new customers (after their initial sign up) to see if there are any "previous or ongoing instances of ID theft." 

Monitoring Services

Complete ID offers a large number of identity monitoring services, including credit monitoring from all three major credit bureaus (Experian, Equifax, and TransUnion). In terms of credit monitoring, the company offers monthly credit score updates (VantageScore), annual three-bureau VantageScores, annual three-bureau credit report, a financial dashboard, and credit alerts.

Potential customers should note that the company's credit monitoring service with Experian begins within 48 hours of enrollment in Complete ID and monitoring with Equifax and TransUnion takes approximately four days to begin.

In addition to its credit monitoring service, Complete ID offers financial account monitoring, criminal record monitoring, non-credit identity monitoring, dark web surveillance, payday loan monitoring, neighborhood watch alerts, mail change alerts, and social security number monitoring.

If any suspicious activity is detected, the company will issue a fraud alert to the customer.

Complete ID does offer a variety of other services included in its identity theft protection product. These include annual credit reports from all three credit bureaus and 24/7 customer support.

Helpful Identity Theft Insurance*

Complete ID provides customers with up to $1 million in identity theft insurance with no deductible. This policy covers and reimburses certain expenses if various identity theft situations, like data breaches or other forms of identity abuse, occur. 

According to the Complete ID website, the company's identity theft insurance covers lost or stolen wages/income, attorney fees/legal fees, child care/elderly care, refiling loan expenses, and more. Complete ID also provides full-service identity restoration as well as lost wallet replacement assistance.  

24/7 Customer Service

Complete ID customers can receive U.S-based customer service help around-the-clock.

For customers who find that they have fallen victim to identity fraud/identity theft, Complete ID offers direct communication with a designated identity theft restoration specialist.

The company's restoration specialists often offer an immediate plan of action for the theft. They walk customers who have has their identities stolen through the entire restoration process which can include calls on the customer's behalf and the filing of report paperwork.

Complete ID also provides customers with a full online list of potential steps they may have to take to recover from being an identity theft victim.

According to the Complete ID website, the Complete ID restoration "specialists can be granted limited power of attorney and can take action on your behalf."

Informative Online Education Center

For an identity theft protection company, Complete ID offers a good amount of online educational resources.

Complete ID has an entire education center section on its website dedicated to teaching people about identity theft.

Some of the topics covered under the education center section include how thieves commit identity theft and identity fraud, how identity theft can affect a credit score, how people can protect their social security numbers, what to look out for when it comes to your credit report, how to spot fraudulent/suspicious activity, and much more.

Both customers and non-customers can access Complete ID's online education center. 

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The Bad

  • Lack of Services and Information

Lack of Services and Information

Complete ID does not provide a number of important services including credit card, checking, or savings account real-time alerts, data breach notifications, a service guarantee for lawyers and experts, or investment account activity real-time alerts.

The identity theft protection company's website does not seem to provide information regarding anti-virus software and customer-based mobile app options. 

The Bottom Line

Complete ID offers a number of affordable identity protection services and several monitoring services including financial bank account monitoring, credit monitoring services for the major credit bureaus, as well as social security number monitoring, payday loan monitoring, and up to $1 million in identity theft insurance.

It's important to note that those who have an Executive, Gold Star, or Business Costco membership are able to purchase Complete ID's identity protection services at a lower rate than those who do not have a Costco membership. 

In terms of insurance, the company covers lost or stolen wages, legal fees, and more after a theft takes place. Additionally, the identity protection service includes reliable identity restoration assistance which involves lost wallet replacement assistance.

On the Complete ID website, both customers and non-customers can access the company's online education center to learn more about identity theft. 

Complete ID also provides real-time fraud alert notifications if there is any hint of suspicious activity, an annual credit report from each of the main bureaus, and 24/7 live customer support.  

However, Complete ID fails to provide a number of important identity theft protection services. Additionally, the company does not appear to offer information about any anti-virus software. Customers who wish to enhance their personal device security may have to buy the software themselves.  Additionally, there is a lack of information on the company's website regarding any mobile app options. 

If you are interested in identity protection services, it is recommended that you read Complete ID reviews and conduct thorough industry research to see if Complete ID is the right company to help you protect your identity and personal information.

*The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company under group or blanket policy(ies). The description herein is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. Review the Summary of Benefits.  

User Reviews

Star Rating

3.7
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593 Reviews

Review Breakdown

5 star
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4 star
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2 star
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Sentiment Criteria

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Ray Ekhaml

September 17th, 2020 Pocatello, ID DETAILS arrow_drop_down
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Took time & effort to understand my request

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Reply from Complete ID

Sep 18, 2020

Thank you for your sharing your experience with us. We will review your call to learn how to improve. -Julie.

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David W Graeff

September 16th, 2020 Fleetwood, PA

I just signed up and everything was very easy to do. I had a question and called up support team member and she did a great job. I had no wait time to talk to the support person to come on line. If this how easy it will be you will get nothing but good ratings from me.

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Reply from Complete ID

Sep 18, 2020

Thanks for leaving us a great review, David! We are available 24 hours a day, 7 days a week and 365 days a year to assist you. -Julie

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Michael Deraya

September 16th, 2020 Roseville, CA DETAILS arrow_drop_down
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Great Experience. Someone tried to open an account using my name. Complete ID helped me contact the financial institution so walking int he door I had credibility. We were able to stop to application for the account before it was approved so everyone is happy. Thanks Complete ID!

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Reply from Complete ID

Sep 18, 2020

Thanks Michael. I'm happy to hear that our Resolution Specialist was able to help call the financial institutions with you. -Julie

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Caren Verde

September 14th, 2020 Roselle, NJ DETAILS arrow_drop_down
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I like the frequent emails I get to check my account.

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Reply from Complete ID

Sep 18, 2020

Knowing about the key changes on your credit report is a great way to stay informed and engaged with your credit report. Thanks for leaving us a review - Julie

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Janet Nakakihara

September 8th, 2020 Cypress, CA DETAILS arrow_drop_down
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I didn't know what to expect but it turned out to be a very positive experience. I was treated courteously and efficiently. My question was answered.

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Reply from Complete ID

Sep 11, 2020

Thank you for leaving a review for us, Janet. We are available 24 hours a day, 7 days a week and 365 days a year! -Julie.

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Stephen Osgood

September 4th, 2020 Scottsdale, AZ DETAILS arrow_drop_down
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Alerted them to an possible unknown bank account opened in my name. I was supposed to get a response in 24 hours and I heard nothing.

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Reply from Complete ID

Sep 11, 2020

I have sent this feedback to the manager of the restoration team. Thank you you for sharing your experience. - julie

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Thomas Kurtz

September 3rd, 2020 Tucson, AZ DETAILS arrow_drop_down
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I phoned to follow up on an alert and received the best help and customer service

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Reply from Complete ID

Sep 11, 2020

Thanks for leaving us a review, Thomas. I'm glad to hear the team took great care of you. -Julie

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Anna Tanis

August 27th, 2020 Oakdale, CA DETAILS arrow_drop_down
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The staff was friendly and professional.

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Reply from Complete ID

Sep 04, 2020

You spoke with Katherine and I will be sure to share your review with her. We do strive to provide great customer experiences. Thank you for sharing your feedback with us. -Julie

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Debra N

August 24th, 2020 Eastsound, WA DETAILS arrow_drop_down
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I would not recommend Complete ID. I called Complete ID on August 12, 2020 and asked for a Restoration Specialist to help us. Our identity was hacked, an unemployment claim was entered for us, an impersonator had called our credit card company and was twice able to get the password and security questions changed. I have followed up since no one has contacted us and on August 22 I was told the Restoration Specialist had called our home on August 21 at 3:41pm, but no one picked up the phone and there wasn't an answering machine. Well, I was at home all afternoon on August 21 with 3 other people preparing a birthday dinner and the phone didn't ring all day or all night.

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Reply from Complete ID

Aug 25, 2020

I can understand how concerning this is. Our restoration specialist will keep trying to call you back at least three times. Since you were home waiting for the call, I worry that we may have the wrong phone number for you. We want to help you with your identity theft event, please call us back so that we can understand what happened and work towards a resolution. Thanks for sharing your experience. - Julie.

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Raymond Cribbs

August 18th, 2020 Alexandria, VA DETAILS arrow_drop_down
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I had a question about an alert notice the I received from Complete ID. I called, received instructions on what to do, and solved the problem. The customer service person was professional and very helpful.

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Reply from Complete ID

Sep 18, 2020

Thanks for leaving us a review Raymond. I'm happy to hear we helped you take care of your concerns. Thanks - Julie

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Kenneth Koch

August 18th, 2020 Albuquerque, NM DETAILS arrow_drop_down
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They contacted me about recent activity on an inactive account. The activity was valid but I did appreciate knowing they were watching and customer service was prompt.

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Reply from Complete ID

Sep 11, 2020

Thank you for the review. We appreciate your feedback. -Julie

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James Frost

August 13th, 2020 Escondido, CA DETAILS arrow_drop_down
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No service or follow through when I had a Fraud case

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Reply from Complete ID

Aug 25, 2020

Thank you for sharing your experience with us. I will have your restoration agent reach back out to you. I will also notify the manager of the fraud department that you are not satisfied. Thank you, Julie.

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Satisfied customer

August 8th, 2020 Orange, NJ DETAILS arrow_drop_down
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I am very satisfied with complete id. This is worth every penny you spend! I had my identity stolen. The thief was able to change my address and phone number on my credit report. Someone opened a checking account, credit cards and also filed for unemployment insurance under my s.s. #. Complete id straightened it out for me. I thought it was all over and complete Id alerted me again to tell me now someone filed for a small business loan. If I didn’t have complete id monitoring my credit, I would be in big trouble. I am so glad I picked complete id over the other competitors!

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Reply from Complete ID

Sep 18, 2020

We are so glad that you chose Complete ID as well. I'm sorry that you had a fraud event but very happy that we were able to help you. - Thanks, Julie

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Duane J Campbell

August 6th, 2020 Clifton, NJ DETAILS arrow_drop_down
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Instant knowledge of my credit rating; complete confidence that my personal information won't be stolen or compromised; you have been there on the phone when I needed help. I am very comfortable with our relationship!

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Reply from Complete ID

Sep 18, 2020

Thanks for the great review, Duane. We are available for you 24 hours a day, 7 days a week and 365 days a year. Please call us anytime. -Julie

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Brandy Singer

August 6th, 2020 Spokane, WA DETAILS arrow_drop_down
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My issue was handled quickly and professionally.

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Reply from Complete ID

Sep 18, 2020

Thanks for sharing your experience Brandy! -Julie

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Sara Velotta

August 5th, 2020 Littleton, CO DETAILS arrow_drop_down
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I am so thankful for Complete ID! I was notified of an inquiry and the loan was about to be dispersed even though it wasn’t even 24h since the credit check. CoVid has made getting loans easier for the people that honestly need them. But that is also easier for thieves. I’m telling everyone I know about Complete ID!

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Reply from Complete ID

Sep 21, 2020

Thanks for the great review, Sara! -Julie

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Kelly Kiki

August 5th, 2020 Liberty Lake, WA DETAILS arrow_drop_down
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I was on hold for about 15 minutes. What if my call was of a serious nature--my call was of important nature. Once I reached a human, I felt like my concern was not a concern of her. She didn't even have answers regarding the insurance/protection side. I was not impressed that this company doesn't watched bank accounts--though we give them the info. My bank, like your's, is part of my fanatical identity. Not impressed at this time.

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Reply from Complete ID

Sep 03, 2020

Thank you for sharing your experience with us. We will review your call with us to ensure we are improving. Thank you, Julie

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M Anderson

August 5th, 2020 Paradise Valley, AZ DETAILS arrow_drop_down
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I received an email stating there had been a change to one of my accounts. The representative told me that I needed to check with the institution about this change so it was worthless to contact Complete ID. Upon checking with the institution I found that I don't even have the account they were referring to and when I spoke with Complete ID again, they said it was probably an error. I wonder what I am paying for since they couldn't give me any information.

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Reply from Complete ID

Sep 03, 2020

Thank you for sharing your experience with us. We alert you when we detect a change that creditors report to us. If it were fraud, we do have resolution specialist to help you and one million dollar identity theft insurance. I'm glad you called the creditor to ensure that no one opened an account in your name. If a creditor accidentally reported to the wrong report and immediately changed the information, it does generate an alert. Please keep an eye on your information to ensure no other activity takes place that you did not authorize. Thank you, Julie.

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Joe C.

August 3rd, 2020 Columbus, OH DETAILS arrow_drop_down
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Comprehensive coverage with user friendly app! Very much recommended!

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charles roller

August 3rd, 2020 Scottsdale, AZ DETAILS arrow_drop_down
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I received excellent help. Very informative and helped me know what I need to do.

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Reply from Complete ID

Oct 27, 2020

Hi Charles. Thanks for taking the time to share your experience when reaching out to us. I was able to see that you spoke with Drew and I will ensure he sees your comments. -Maggie

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Judy Hyland

August 3rd, 2020 Surprise, AZ DETAILS arrow_drop_down
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Wonderful experience speaking with a woman who was willing to help me resolve my issue. I was.very happy with the results.

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Reply from Complete ID

Oct 28, 2020

Hi Judy. We are pleased to hear that your experience when reaching out to us was pleasant and effective. We are glad to hear that we were able to be here for you. -Maggie

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Rick Glass

July 31st, 2020 Cleveland, TN DETAILS arrow_drop_down
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We received a notification that someone had used our information to set up a utility account that we did not recognize. Once we were able to talk to someone at Complete ID, they helped us sort it out quickly. I could have rated the service 5 stars if it were easier to contact them for help. When I called in, I was placed on hold with a recording that said I was important and someone would be with me momentarily - and left there for 45 minutes until I gave up because my phone battery was dead. How hard would it be to let me leave a number for a call back?

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Reply from Complete ID

Sep 03, 2020

We appreciate you leaving your feedback for us complete with ideas on how to improve. I will share this with our product team. Personally, I think this is a great idea! Thank you - Julie

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Julie Helquist

July 30th, 2020 Chelsea, MI DETAILS arrow_drop_down
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I have reached out to customer service twice now and they have been excellent explaining to me the varying degrees of issues that arise with my alerts. I am thankful to have this company watching over my protected information.

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Reply from Complete ID

Oct 28, 2020

Hello Julie. We appreciate the detailed review. We are delighted to hear that we were able to be here for you when you most needed it and that our agents were able to resolve all of your concerns. -Maggie

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Msmodesto

July 29th, 2020 Modesto, CA DETAILS arrow_drop_down
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I received help, was given more information Than I expected (really great), and all my issues were resolved all without speaking to a supervisor or spending hours waiting. It only took a few minutes. I love these guy’s.

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Sheila M Abdel

July 28th, 2020 Lafayette, CO DETAILS arrow_drop_down
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Could not log into site to monitor/check emailed warnings. Called and was able to "view" through customer service. She also explained that they were experiencing some issues with the site. She was also able to update some of my information for me - VERY HELPFUL and Knowledgeable! Great customer service

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Terry Bredenberg

July 27th, 2020 Rantoul, IL DETAILS arrow_drop_down
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My experience has been with customer service to answer a couple inquiries. The latest appears to be possible SSAN fraud. Tonya was very careful and procedural and assured us that it was better for Complete ID to solve the problem with the US Government rather than us trying to do it ourselves

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I Reed

July 26th, 2020 Washougal, WA DETAILS arrow_drop_down
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When my child turned 18, we recieved a message from complete ID that child monitoring will end, but your company kept charging me to monitor my child who is no longer covered. I had to call, so you won't charge me any linger. I have to say trying to find customer service number for Costco members were not easy. Like you don't want us to call you. I hope that's not the case when we have serious problems.

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Reply from Complete ID

Sep 11, 2020

Thanks for leaving us your feedback and review. We are available to you 24 hours a day, 7 days a week and 365 days a year. Please call us at 855-591-0202. I hope this helps, Julie.

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Wayne

July 26th, 2020 Citrus Heights, CA DETAILS arrow_drop_down
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I inquired about a revolving account that showed up on my report. I asked what that was and she said she had no idea and wanted to transfer me to protest the action. I said I don’t even know what it is. No help at all. Waynr

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Jim Mannion

July 25th, 2020 Chicago, IL DETAILS arrow_drop_down
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Signed up on a Wednesday. Wed night got a notice that my account was cancelled with no explanation. Thursday AM called CompleteID support. They said my credit card was the problem and took the info again and account was reinstated. Thursday night get same notice of account being cancelled. Friday AM call support and same explanation about credit card and after providing info for the third time account was reinstated. After same notification of account cancellation arrived Friday night I decided CompleteID was not the service needed to monitor my web presence since they can't even process a credit card. Sayonara CompeteID

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Reply from Complete ID

Sep 03, 2020

Thank you for sharing your experience with us. We would recommend calling the card issuer to discuss why the payment would not process. Thank you, Julie

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David Abernathy

July 25th, 2020 El Monte, CA DETAILS arrow_drop_down
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I had an inquiry on my account. I didn't recognize it, however, it on a business account that was done by my son and he had not informed me that he did it although we had spoken about doing the transaction. I was very impressed with the Complete ID response and thorough response.

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Kelly Criner

July 23rd, 2020 Phoenix, AZ DETAILS arrow_drop_down
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I have been a member of this plan for a few years now. Complete ID did a fantastic job two years ago when I applied for Direct TV through Costco. They would not allow the Direct TV Rep to open an account until they talked to me personally. I appreciated this because I knew right then that they take my credit safety seriously.

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LAWLAND KABERUKAgm

July 22nd, 2020 Sandy, UT DETAILS arrow_drop_down
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Very professional and worthy the money for a piece of mind.

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walter mcgarrity

July 21st, 2020 Lebanon, NJ DETAILS arrow_drop_down
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The overall confidence and security of protection I have after dealing with the agents. They take there time answering you're questions and make sure you're satisfied. They are courteous, polite, and above all professionals. Thank you!!

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Karen Sanders

July 15th, 2020 , DETAILS arrow_drop_down
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I like that they inform me anytime there is suspicious activity on my accounts

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Reply from Complete ID

Jul 19, 2020

Thank you so much, Karen! That is exactly what we are here for. - Julie

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Frank Doyle

July 15th, 2020 San Ramon, CA DETAILS arrow_drop_down
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The customer service rep was great. I have great difficulty with your website. It is poorly designed

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Reply from Complete ID

Jul 19, 2020

Hi Frank. We are regretful that the site was not easy for you to login and use. We are always trying to improve the user experience and your feedback is helpful. Thanks, Julie

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Toni Ginnetti

July 15th, 2020 Park Ridge, IL DETAILS arrow_drop_down
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It was very reassuring to speak to the agent, who handled details of my concern (a breach of my personal information) and opened a case file to look into it and resolve issues.

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Reply from Complete ID

Jul 19, 2020

I know how concerning that is. I am glad that we are able to be here for you during a fraud event. Thanks for leaving us a review. -Julie

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M. Lamonte

July 14th, 2020 San Clemente, CA DETAILS arrow_drop_down
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When identity theft is more prevalent than years ago the need for individuals to actively take role in protecting their identities and credit is necessary and afforadable more than ever. I enrolled in Complete ID by Experian through Costco and couldn't be more pleased i did. The only regret is I did not join sooner. I have used Equifax and Experian and conclude that Experian for me has proven superior in customer service and ease of use. In my research and reviews of cost Costco's programs with Experian are affordable and spot on. Thanks Costco and Experian for putting Complete ID program together.

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Reply from Complete ID

Jul 19, 2020

You're welcome! I could not have said this better. Identity theft is a fast growing problem. Everyone needs to be proactive with monitoring their credit. I appreciate you leaving this review for us. Thanks - Julie

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John C Hudson

July 13th, 2020 Rhome, TX DETAILS arrow_drop_down
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Helpful with fraud check but my credit score dropped 40 points!! # of inquiries? Lack of real estate info ? Paid cash for our $400,000 house! Credit card balances high? all accounts paid in full monthly - never a balance !?

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Reply from Complete ID

Jul 19, 2020

Thank you for your review, John. These are all great questions. Please give us a call or go to Experian's home page and under the education section, we have a lot of great articles about what effects the credit score. Thanks - Julie.

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Robert Duval

July 12th, 2020 Aurora, CO DETAILS arrow_drop_down
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Tried to reconcile my Experian Credit Score from the Experian site versus the Experian Credit Score listed on Complete ID (owned by Experian) as they were 70 points different. I was told that there are 49 different methods of calculating the FICO score and really did not get an answer. I was also told that the method of calculation for FICO is different for different types of loans. (e.g. Auto vs. Home). Very dissatisfied and looking into alternatives.

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Reply from Complete ID

Jul 19, 2020

Different credit scoring models weigh information slightly differently, which is why we each have so many scores. The existence of multiple credit scores allows lenders to develop scores to address specific needs. In fact, you likely have dozens of credit scores, if not hundreds or even thousands. That's because there is no uniform algorithm employed by all lenders or other financial companies to compute credit scores. Custom scores are based on specialized risk algorithms tailored to a specific lender for a specific purpose, like auto loans. A custom scoring model may place more or less weight on certain factors based on the type of credit that will be extended and the potential risks associated with it. Generally, it’s best to focus on the scoring range rather than the actual number. If you are in an excellent category you should be in the excellent category for other scoring models. If you are in the good range, then you should still be in the good range with other scoring models. This is a common misunderstood practice. I hope this helps - Julie.

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Karen Gere

July 10th, 2020 Prescott, AZ DETAILS arrow_drop_down
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I needed help editing my monitored information. The representative who helped me was very friendly and patient with me.

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Reply from Complete ID

Jul 19, 2020

Thank you for your review, Karen. I will thank the team for taking such good care of you. -Julie

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Ann Brown

July 10th, 2020 Claremont, CA DETAILS arrow_drop_down
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My experience calling Complete ID was great. The representative helped me when I was completely rattled after having my purse stolen with all my credit cards and ID inside. She walked me through the process and gave me peace of mind. Thank you.

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Reply from Complete ID

Jul 19, 2020

Thank you for your review, Ann! I know how concerning it is to have an Identity theft event occur. I will thank the team for taking great care of you. - Julie

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Pwaykyun Chan

July 10th, 2020 Diamond Bar, CA DETAILS arrow_drop_down
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Excellent customer service. Action was taken within day.

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Reply from Complete ID

Jul 19, 2020

This is our goal! I am glad to hear that we were able to efficiently help you. Thank you for your review. -Julie.

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ajibola loye

July 7th, 2020 Altamonte Springs, FL

I have problem to register and log on to the account on line. I didn't get any help to get my problems resolved. It is very frustrating

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Reply from Complete ID

Jul 19, 2020

Thank you for your review, Ajibola. I know it can be frustrating to get the membership started with all of our authentication we must go through. I hope this issue is resolved or resolves very quickly. Thanks - Julie

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chun yu tsui

July 6th, 2020 San Mateo, CA DETAILS arrow_drop_down
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I am so thankful for the customer support who answered my query with an amazing patient on July 4th. She figured out all the details I had questions with and explained in details in layman terms. I felt that I learnt the best lesson by just talking to her. However not all supports are as great as her. They are pretty ok in general, but the one who helped me on July 4th is more than a support, she was like a teacher! She basically just made my day.

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Reply from Complete ID

Jul 19, 2020

This was Silina. She is a great asset to our company and mostly to our customers. She loves helping people. I have sent your feedback to her with a big thank you! Thanks for the great review. -Julie

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Gu Zhefeng

July 4th, 2020 Yakima, WA DETAILS arrow_drop_down
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The service get you covered and representatives are very helpful. The best is that you don't need to wait in line:-)

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Reply from Complete ID

Jul 19, 2020

Thank you for the review, Gu. We try to staff appropriately so that you don't have to wait. Your time is valuable. Thank you - Julie.

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tom martin

July 2nd, 2020 Coachella, CA DETAILS arrow_drop_down
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notable to get into acct need help if no one can help please cancel acct this has been going on for about a month

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Reply from Complete ID

Jul 19, 2020

Hi Tom. I wasn't able to find an account with just your name. Please call us as soon as possible for a resolution or to cancel your membership. Hopefully, efficient resolution. Thank you for leaving us a review. -Julie

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Bill Slade

July 1st, 2020 Canton, GA DETAILS arrow_drop_down
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We talked to a representative and he was MOST helpful. Acted professional and friendly at the same time. Speaks well of your company.

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Nancy Nguyen

July 1st, 2020 Spokane, WA

I like your service and customer people were very nice and friendly

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Harry Lambers

June 29th, 2020 Lambertville, MI DETAILS arrow_drop_down
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They answered my questions and removed my concerns.

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Dung Nhat

June 28th, 2020 Anaheim, CA

Your company had the best price over all, however you did not provide the option to allow the subscriber to block their credit report from the public, in this case the identity theft can use the subscriber's name to apply for a credit line or loan without them knowing in time before it's too late. But if the blocking option available it would allow the subscriber to control their credit report and only allow someone they know is safe to view or pull their report. I hope you can make this option available because it is helpful to the subscribers. Thanks and best regard! David. T