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596 User Reviews

6.4

Overall Score

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star star star star star

Michael Deraya Roseville, CA

Great Experience. Someone tried to open an account using my name. Complete ID helped me contact the financial institution so walking int he door I had credibility. We were able to stop to application for the account before it was approved so everyone is happy. Thanks Complete ID!

1 year ago

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Reply from Complete ID

Thanks Michael. I'm happy to hear that our Resolution Specialist was able to help call the financial institutions with you. -Julie

Sep. 18th, 2020

star star star star star

Sara Velotta Littleton, CO

I am so thankful for Complete ID! I was notified of an inquiry and the loan was about to be dispersed even though it wasn’t even 24h since the credit check. CoVid has made getting loans easier for the people that honestly need them. But that is also easier for thieves. I’m telling everyone I know about Complete ID!

1 year ago

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Reply from Complete ID

Thanks for the great review, Sara! -Julie

Sep. 21st, 2020

star star star star star

Julie Helquist Chelsea, MI

I have reached out to customer service twice now and they have been excellent explaining to me the varying degrees of issues that arise with my alerts. I am thankful to have this company watching over my protected information.

1 year ago

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Reply from Complete ID

Hello Julie. We appreciate the detailed review. We are delighted to hear that we were able to be here for you when you most needed it and that our agents were able to resolve all of your concerns. -Maggie

Oct. 28th, 2020

star star star star star

Sheila M Abdel Lafayette, CO

Could not log into site to monitor/check emailed warnings. Called and was able to "view" through customer service. She also explained that they were experiencing some issues with the site. She was also able to update some of my information for me - VERY HELPFUL and Knowledgeable! Great customer service

1 year ago

star star star star star

Terry Bredenberg Rantoul, IL

My experience has been with customer service to answer a couple inquiries. The latest appears to be possible SSAN fraud. Tonya was very careful and procedural and assured us that it was better for Complete ID to solve the problem with the US Government rather than us trying to do it ourselves

1 year ago

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I Reed Washougal, WA

When my child turned 18, we recieved a message from complete ID that child monitoring will end, but your company kept charging me to monitor my child who is no longer covered. I had to call, so you won't charge me any linger. I have to say trying to find customer service number for Costco members were not easy. Like you don't want us to call you. I hope that's not the case when we have serious problems.

1 year ago

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Reply from Complete ID

Thanks for leaving us your feedback and review. We are available to you 24 hours a day, 7 days a week and 365 days a year. Please call us at 855-591-0202. I hope this helps, Julie.

Sep. 11th, 2020

star star star star star

David Abernathy El Monte, CA

I had an inquiry on my account. I didn't recognize it, however, it on a business account that was done by my son and he had not informed me that he did it although we had spoken about doing the transaction. I was very impressed with the Complete ID response and thorough response.

1 year ago

star star star star star

Kelly Criner Phoenix, AZ

I have been a member of this plan for a few years now. Complete ID did a fantastic job two years ago when I applied for Direct TV through Costco. They would not allow the Direct TV Rep to open an account until they talked to me personally. I appreciated this because I knew right then that they take my credit safety seriously.

1 year ago

star star star star star

walter mcgarrity Lebanon, NJ

The overall confidence and security of protection I have after dealing with the agents. They take there time answering you're questions and make sure you're satisfied. They are courteous, polite, and above all professionals. Thank you!!

1 year ago

star star star star star

Ann Brown Claremont, CA

My experience calling Complete ID was great. The representative helped me when I was completely rattled after having my purse stolen with all my credit cards and ID inside. She walked me through the process and gave me peace of mind. Thank you.

1 year ago

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Reply from Complete ID

Thank you for your review, Ann! I know how concerning it is to have an Identity theft event occur. I will thank the team for taking great care of you. - Julie

Jul. 19th, 2020

star star star star star

Michael Boackle Birmingham, AL

I like comprehensive coverage at a reasonable price. I do not like getting dark web alert and not knowing how someone else has my cell nbr. It lists my cell nbr with someone else's name and address. Experian complete i.d. representative was not very knowledgeable nor very helpful.

2 years ago

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Reply from Complete ID

Hi Michael. Thanks for taking the time to leave us a review. We understand the concern with the dark web alert not showing the additional data you seek. In some instances, we are only able to see that this information was shared on an ID Theft forum that we monitor. In order to not alarm those who use these forums to share these details, we do not specify where the information can be found. We ask that you are cautious with phone calls or text messages that you receive as they may be phishing attempts. If you would like to further discuss the options you have, please call us back. We are available 365 days a year, 24 hours a day. We would be happy to help you further. -Maggie

Oct. 28th, 2020

star star star star star

Jane ,

I had a message regarding a credit card we had not used in a long time. When I called Complete ID, they had an actual person answer the phone and they helped me within minutes. It was a valid charge, I just didn't know the company's acronyms. Highly recommend this service!

2 years ago

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Reply from Complete ID

Thank you for the review and all the stars. We are here to help you 24/7, please call us again anytime. Thanks, Julie.

Apr. 28th, 2020

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Joe Wilkens Mt. Dora, FL

I think it's a very valuable service. I've received some great help and notifications through the monitoring service. I had to temporarily unfreeze my 3 credit agency reports and called for some help. It wasn't easy to navigate through your website for the info, there is no search box on your site. I had to call 2 times for help and both times I ended up getting cut off. By then, I had contacted the credit agencies either through their website or phone to accomplish the unfreeze.

2 years ago

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Reply from Complete ID

Hi Joe. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Oct. 29th, 2019

star star star star star

Thomas Keller South Lyon, MI

I responded to a notification of a potential "dark web" phone number compromise. I was guided through the inquiry very efficiently and professionally. The resolution of the problem was carefully explained. Ended the process feeling very confident!!

2 years ago

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Reply from Complete ID

We really appreciate you taking your time to give us a review. Thank you for the 5 stars. -Julie

Apr. 7th, 2020

star star star star star

Tony S Mauldin, SC

I called to find out more information about the alerts that I received by email. The phone was answered immediately. Kimberly asked the proper questions for me to identify myself. Then answered all my questions & explained how I should follow up the alerts. She was very informative. Thanks Kimberly. Tony

2 years ago

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Reply from Complete ID

Tony, thank you for the positive feedback. I am glad that our support rep provided you with valuable information. We look forward to serving you in the future. Sincerely, Josh w/ Complete ID.

Feb. 6th, 2019

star star star star star

Rodney Alcantara Suisun, CA

Complete ID representative, Chris, was very helpful providing me with information to resolve the issue. He also reassured me that Complete ID would be available to assist me if additional guidance is needed. My issue was resolved with my health insurance company.

2 years ago

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Reply from Complete ID

Thank you for the review, Rodney! We appreciate the 5 stars. Please let us know when we can assist you again. Thank you, Julie.

Apr. 28th, 2020

star star star star star

Ben Shomshor Olympia, WA

Contacted customer service for instructions on how to edit/update an item of personal information. Call was connected in a reasonable amount of time. Agent carefully walked me through the screens while on the phone. Correction made!

2 years ago

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Reply from Complete ID

Thank you for your review. We really appreciate it. Please let us know how we can help in the future. Thanks, Julie.

Mar. 23rd, 2020

star star star star star

mag66comcast Boulder, CO

This is the second monitoring service my husband and I have used and it is by far the best– – Regular updates, more content covered, website easy to navigate, excellent customer service whenever needed. Excellent prices through Costco. Highly recommend.

2 years ago

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Reply from Complete ID

Hi. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Mar. 6th, 2020

star star star star star

Fred C Palm Coast, FL

The process of reviewing the service was fairly easy. Once I decided to enroll, the process was very easy. Black web notifications could be improved. Wasn't sure what to do regarding each alert. Called and received appropriate clarification. So far, I like the service very much.

2 years ago

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Reply from Complete ID

Hi Fred. Thank you for your feedback. I am glad that we have exceeded your expectations. I hope you have a great day. Thank you -Dorothy

Feb. 7th, 2020

star star star star star

Kathy in San Diego Oceanside, CA

I love that I don't have to worry about my personal information being available to all who can see it!! And I am very secure in knowing that any changes made to my bank accounts will be known to me!! I have gotten a couple notifications for my bank accounts and have been able to clear them up quickly. Thank you for your excellent service.

2 years ago

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Reply from Complete ID

Hi Kathy. Thank you for your feedback. I am glad that we have exceeded your expectations. I hope you have a great day. Thank you -Dorothy

Feb. 7th, 2020

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Tiki Arlington, MA

PROs: excellent updates and explanations on credit ratings, very good tutorials and information on CompleteID website pertaining to most aspects of identity theft protection and prevention. CONs: asked a technician about my information showing up on the dark web, potential risks, and my actions going forward; received a somewhat vague 'change your passwords' suggestion. Technician could not elaborate nor explain in more detail other than that.

2 years ago

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Reply from Complete ID

We appreciate your valid feedback. Thank you so much for sharing. Here is some information that I found on the dark web scan: Internet surveillance\dark web alerts monitor global black-market websites, IRC channels, chat rooms, and social feeds for a Subscriber’s Personally Identifiable Information (PII), such as Name, Date of Birth, National ID, Bank Account information, Credit Card numbers, Debit Card numbers, email addresses and passwords, telephone numbers, and medical id numbers. Our Internet Surveillance is monitoring our subscribers information 24 hours a day, 7 days a week. When an exact match is found we notify the subscriber immediately. Why can’t a source be confirmed? Our monitoring can provide you a source when the company/organization that breached the information confirmed the compromise. Some of these companies are obligated to release that information, while other businesses/organizations may not have to. Our surveillance notifies you if the information is being traded or sold online, regardless if the hack was disclosed from the company. This is to ensure you are aware of what personal identifiable information may be compromised. Thanks, Julie

Jan. 30th, 2020

star star star star star

rajeev Nischal Brooklyn, NY

The representative was calm collected and made me feel calmer regarding my concerns of my identity data. He was very apologetic of the glliche in their recent software update and provided me all I needed over the phone to help close on the matter.

2 years ago

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Reply from Complete ID

Hi Rajeev. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Jan. 28th, 2020

star star star star star

Denise B. Indio, CA

I had 2 Dark Web alerts that Complete ID emailed me on. I contacted customer service and they thoroughly explained the alerts to me and my best action to take to avoid any identity theft. They were very helpful and answered all my questions. I would recommend Complete ID to everyone.

2 years ago

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Reply from Complete ID

Thank you for sharing your feedback. Exceeding customer expectation is our goal. Helping you protect yourself from Identity theft is our passion. Thank you, Julie.

Jan. 13th, 2020

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1HappyGirl Mill Valley, CA

I called inquiring about an "Alert" I received from Complete ID. The only bad experience and the only reason it wasn't a 5 star experience, was the wait time for an agent. I waited 20 minutes, but I had never received something concerning the "dark web" before and thought it was important. When your agent, Amanda, answered my call, she alone, made it worth the wait. She quieted my concern with her knowledge and reassurance, regarding this matter. Thank you, Amanda .... Katherine

2 years ago

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Coloradan Denver, CO

This company did not seem to care that I signed up for the service and the portal was not showing anything of value (no scores and no reports) for 5 days and going while I had to consult my credit report to look into something suspicious. I called a few times and the best they could do was to say that their technicians were working on it and would get back to me. They finally resolved the technical issue five days later and luckily there were no issues with the report. I just wished Complete ID had taken care of the technical problem quicker.

2 years ago

star star star star star

Jim and Rose Hellman Macomb, MI

Dear Complete ID, My wife Rose and I want to thank you for your support and help. You have been most gracious and patient with us to eliminate the problems that occurred during the application period. Again our heartfelt thanks! Jim and Rose.

2 years ago

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Reply from Complete ID

Hi Jim and Rose. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Oct. 24th, 2019

star star star star star

Janet B. Bonney Lake, WA

Complete ID is an exceptional company and customer service is always friendly and professional. They always answer my questions perfectly with a smile I can hear on the phone. Costco always Has great companies They offer for services. I highly recommend Complete ID.

2 years ago

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Reply from Complete ID

Hi Janet. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Oct. 24th, 2019

star star star star star

Robb from Texas Frisco, TX

I was alerted to a possible fraud situation via the Complete ID app. I immediately called to discuss the alert with a specialist. My call was answered immediately and the specialist was able to tell me the details behind the alert... and guide me to what actions I should take.

2 years ago

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Reply from Complete ID

Hi Robb. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Oct. 17th, 2019

star star star star star

jerry stafford Woodinville, WA

Michael was clear with his information and what I should do next. This was my initial contact with him. Being able to speak English clearly is a big help for for older people like myself, cannot overstate how important that is, my contact with Transunion was not satisfactory for that reason. Thanks Jerry

2 years ago

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Reply from Complete ID

Hi Jerry. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Jul. 30th, 2019

star star star star star

Ian Hollywood, FL

Losing your wallet is one of the most devastating events in your adult life. The lost wallet service made this problem a million times less stressful. The agent stayed on the phone with me for hours doing all that was necessary to secure my lost items and assist in obtaining all the valuable items I needed.. Exceeded expectations!!!!!!

3 years ago

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Reply from Complete ID

Hi Ian. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Jul. 10th, 2019

star star star star star

Diana R. Fremont, CA

Complete ID has brought me peace of mind knowing that I will be notified when my information is changed or added to. I am thankful there is a service such as Complete ID. Every time I receive a notice and have to contact the customer service department, I receive excellent service!

3 years ago

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Reply from Complete ID

Hi Diana. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Jun. 28th, 2019

star star star star star

Glenn Jones La Grange, IL

I received an email stating that some info in my checking account had been changed. The associate I called suggested that I get in touch with my bank to see what was going on. After. When I contacted the bank, I was told that it was just a phone number that I had corrected. It’s nice to know that CompleteID is watching over us as subscribers.

3 years ago

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Reply from Complete ID

Hi Glenn. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Jun. 21st, 2019

star star star star star

Julie Graziano Madison, WI

I appreciate the feeling I have knowing that my valuable info is being monitored diligently. Recently I had to contact customer service to make a correction and my confidence was validated. The person who helped me was knowledgeable about the product and respectful and courteous. Great job!

3 years ago

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Reply from Complete ID

Hi Julie. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Jun. 18th, 2019

star star star star star

Dchristensen Seattle, WA

I've always been pleased with the response I get from Costco Complete ID. I prefer to call as my internet connection is poor and they always are on it to answer any question I may have. I even recommended it to my husband who also got it when he encountered a hack on his email. I am happy with their service.

3 years ago

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Reply from Complete ID

Hi there. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Jun. 17th, 2019

star star star star star

Sherry Ladera Ranch, CA

I can never sign into my account. I have to change my password every time even though I keep track of the passwords each time. My husband has the same problem. I end up calling and everyone I’ve spoken to over the phone deserves a 5 star rating. They are knowledgeable, professional and polite making me feel like a valued customer.

3 years ago

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Reply from Complete ID

Hi Sherry. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Jun. 10th, 2019

star star star star star

Candyce McCloud Riverside, CA

My credit card got canceled a year ago so they weren’t able to charge me for my membership- which I didn’t realize. My identity got stollen I called but found out my membership was canceled— they said no problem reactivated my membership & they’re taking care of my identity theft issues — amazing!

3 years ago

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Reply from Complete ID

Hi Candyce. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Jun. 10th, 2019

star star star star_border star_border

Paul T Davenport, FL

Ok So my Verizonwireless, account gets hacked on line and I did not get any messages from Complete ID that this occurred, also I was informed by one of the techs, that NO identity protection company in the industry is monitoring our cell phones, so what's the point in having this service if you cannot monitor our cell phones or websites that we use regularly, I am actually thinking about discontinuing the service as now with 2 step identifcation technowlogy this beefs up the security, however I am sure hackers know the backdoor to this as well, plus the corporate theft out there is not talked about, let's face it, everybody's got a price and I am sure there are disgruntled employees out there with high security clearances with major banks, mobile carriers..etc who given the right opportunity will give up info..well back to this service..I am not happy and I think I will terminate soon.

3 years ago

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Reply from Complete ID

Hi Paul. Thank you for your review and for sharing your thoughts with us. There may be some confusion as to what the benefits of this membership include. We are happy to help you with that. You will receive an annual 3 bureau credit report and Vantagescore®. Monitoring of all 3 credit bureau reports which includes hard inquiries, public records, new accounts, potentially negative information and address changes. We do monitor the dark web sites that are known for illegally selling and trading information, financial account application alerts, payday loan monitoring, criminal records and the neighbourhood watch reports. You do have full-service identity restoration which includes a dedicated fraud specialist and 1 million dollars of identity theft insurance. We also have 24/7 customer support hours. We are unable to monitor your cell phone and every website that you visit but we are monitoring your credit and you do have Identity theft insurance with us. We also have a fraud specialist, if you need their help, please call us. If the Verizon breach cost you money, we can help you file a claim to the insurance. We hope we can help and that this clears up the benefits that we can provide. Thank you -Rene'

Jun. 3rd, 2019

star star star star star

Jim Thompson Savage, MN

Contacted Complete ID regarding a recent credit inquiry. Didn't know who was inquiring. Repr. was able to give me answer I was seeking quickly . Put my mind at ease that it was a company that had issued a credit card earlier in the month and was just now running a credit check.

3 years ago

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Reply from Complete ID

Hi Jim. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

May. 30th, 2019

star star star star star

Hank79 Murrieta, CA

Everything was handled very well. I was coached every step of the way so I understood what was going on. I feel confident that those that had tried to open store accounts in my name were blocked from my credit card account. I feel secure about the result.

3 years ago

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Reply from Complete ID

Hi Hank.Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

May. 29th, 2019

star star star star star

JEG Rhoadesville, VA

I was concerned about the message "financial takeover". Your customer service rep. was very helpful in explaining the message. She didn't read from a script, she was knowledgeable about the company --when and why messages are generated. Thanks!

3 years ago

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Reply from Complete ID

Hi there. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

May. 17th, 2019

star star star star star

Glenn Skillman, NJ

A very thorough reporting on the opening of a new account. The account was valid but I appreciated the notification because it gave me confidence the ID system in working. I also spoke with a representative because there were so many notifications of the new account. She explained it thoroughly.

3 years ago

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Reply from Complete ID

Hi RJ. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

May. 13th, 2019

star star star star star

Dvorah Henderson

I had a question and the was resolved quickly and efficiently. I am confident that Complete ID. is monitoring my identity competently and professionally. Complete ID. is always available by phone, helpful and knowledgeable. Thank You, Dvorah Henderson

3 years ago

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Reply from Complete ID

Hi Dvorah. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

Apr. 30th, 2019

star star star star star

John Thomas Clayton, NC

Complete ID emailed me about a transaction involving a credit union application that I made. It is great that they notify me even when I am the one making an application. I called and discussed with a Complete ID representative as well as an old traffic ticket that did not belong to me. The representative gave me instructions. Great service!

3 years ago

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Reply from Complete ID

Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

Apr. 16th, 2019

star star star star star

Kristina Stevenson Lonsdale, MN

I would recommend them to everyone. They are very thorough and they were checking my account for fraud for over a half hour and then put a fraud alert on my account for me so I didn't have to do it after the call ended. I was very grateful to them.

3 years ago

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Reply from Complete ID

Hi Kristina. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

Apr. 9th, 2019

star star star star star

Kathy from San Diego Oceanside, CA

I've had 2 'notices' in the past 2 months from Complete ID and when I called Complete ID, they were always there to pleasantly and calmly answer my questions. Their representatives are really the best!!! It's very comforting to know someone is looking out for ME!!! Thank you Complete ID!!!

3 years ago

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Reply from Complete ID

Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

Apr. 16th, 2019

star star star star star

Josef Mack Rochester, MI

I believe the CSR I spoke with was Angela. She was very courteous, friendly and professional. She answered my questions completely and having raised a few during our conversation also helped me with more information and links for me to check out. Great Customer Service Representative

3 years ago

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Reply from Complete ID

Hi Josef. Thank you for your feedback. I am glad that Angela has answered all your questions and has exceeded your expectations. Hope you have a great day. Thank you -Rene'

Apr. 3rd, 2019

star star star star star

Rodney Green Corning, CA

This company's website is very easy to use, but whenever I need further explanation or assistance I receive excellent service. The staff are courteous, competent, and patient. I have always had my questions answered by the time my call ends. I would enthusiastically recommend this company to everyone.

3 years ago

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Reply from Complete ID

Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

Apr. 3rd, 2019

star star star star star

Mick Arlington, VA

I called twice and both of your folks were wonderful. It was really nice to deal with people who could understand and even speak English. (That hardly ever happens anymore.) I had been thinking of cancelling this service but these two employees have caused me to forget about doing that. Thank you for hiring such good people, Mick Pulliam

3 years ago

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Reply from Complete ID

Hi Mick. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

Apr. 3rd, 2019

star star star star star_border

CA Smith Inyokern, CA

I attempted to add information to my account. The process refused to allow this. I was forced to call the help phone number. The friendly, helpful person with whom I communicated enabled the "edit" and it was successfully completed in a minimum amount of time. Though the "edit" should have worked without having to make the phone call; still I am very happy with the service and recommend it.

3 years ago

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Reply from Complete ID

We appreciate your review and feedback. We do collect this information and use it to continuously improve our product. Thanks- Julie

Mar. 8th, 2019

star star star star star

Lois Hillsboro, OR

The representative was extremely friendly and seemed concerned about my issue. She gave me great feedback so that I could take care of the problem. It actually had nothing to do with my current service, but I was charged for membership on the old service. I had switched to be able to go through Costco so had 2 charges.

3 years ago

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Reply from Complete ID

Thank you for this great review. We are happy to hear that your issue was resolved with extremely friendly people. Thanks - Julie

Mar. 8th, 2019