Complete ID

Took time & effort to understand my request

Reply from Complete ID

Sep 18, 2020

Thank you for your sharing your experience with us. We will review your call to learn how to improve. -Julie.

I just signed up and everything was very easy to do. I had a question and called up support team member and she did a great job. I had no wait time to talk to the support person to come on line. If this how easy it will be you will get nothing but good ratings from me.

Reply from Complete ID

Sep 18, 2020

Thanks for leaving us a great review, David! We are available 24 hours a day, 7 days a week and 365 days a year to assist you. -Julie

Great Experience. Someone tried to open an account using my name. Complete ID helped me contact the financial institution so walking int he door I had credibility. We were able to stop to application for the account before it was approved so everyone is happy. Thanks Complete ID!

Reply from Complete ID

Sep 18, 2020

Thanks Michael. I'm happy to hear that our Resolution Specialist was able to help call the financial institutions with you. -Julie

I like the frequent emails I get to check my account.

Reply from Complete ID

Sep 18, 2020

Knowing about the key changes on your credit report is a great way to stay informed and engaged with your credit report. Thanks for leaving us a review - Julie

I didn't know what to expect but it turned out to be a very positive experience. I was treated courteously and efficiently. My question was answered.

Reply from Complete ID

Sep 11, 2020

Thank you for leaving a review for us, Janet. We are available 24 hours a day, 7 days a week and 365 days a year! -Julie.

Alerted them to an possible unknown bank account opened in my name. I was supposed to get a response in 24 hours and I heard nothing.

Reply from Complete ID

Sep 11, 2020

I have sent this feedback to the manager of the restoration team. Thank you you for sharing your experience. - julie

I phoned to follow up on an alert and received the best help and customer service

Reply from Complete ID

Sep 11, 2020

Thanks for leaving us a review, Thomas. I'm glad to hear the team took great care of you. -Julie

The staff was friendly and professional.

Reply from Complete ID

Sep 04, 2020

You spoke with Katherine and I will be sure to share your review with her. We do strive to provide great customer experiences. Thank you for sharing your feedback with us. -Julie

I would not recommend Complete ID. I called Complete ID on August 12, 2020 and asked for a Restoration Specialist to help us. Our identity was hacked, an unemployment claim was entered for us, an impersonator had called our credit card company and was twice able to get the password and security questions changed. I have followed up since no one has contacted us and on August 22 I was told the Restoration Specialist had called our home on August 21 at 3:41pm, but no one picked up the phone and there wasn't an answering machine. Well, I was at home all afternoon on August 21 with 3 other people preparing a birthday dinner and the phone didn't ring all day or all night.

Reply from Complete ID

Aug 25, 2020

I can understand how concerning this is. Our restoration specialist will keep trying to call you back at least three times. Since you were home waiting for the call, I worry that we may have the wrong phone number for you. We want to help you with your identity theft event, please call us back so that we can understand what happened and work towards a resolution. Thanks for sharing your experience. - Julie.

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I had a question about an alert notice the I received from Complete ID. I called, received instructions on what to do, and solved the problem. The customer service person was professional and very helpful.

Reply from Complete ID

Sep 18, 2020

Thanks for leaving us a review Raymond. I'm happy to hear we helped you take care of your concerns. Thanks - Julie

They contacted me about recent activity on an inactive account. The activity was valid but I did appreciate knowing they were watching and customer service was prompt.

Reply from Complete ID

Sep 11, 2020

Thank you for the review. We appreciate your feedback. -Julie

No service or follow through when I had a Fraud case

Reply from Complete ID

Aug 25, 2020

Thank you for sharing your experience with us. I will have your restoration agent reach back out to you. I will also notify the manager of the fraud department that you are not satisfied. Thank you, Julie.

I am very satisfied with complete id. This is worth every penny you spend! I had my identity stolen. The thief was able to change my address and phone number on my credit report. Someone opened a checking account, credit cards and also filed for unemployment insurance under my s.s. #. Complete id straightened it out for me. I thought it was all over and complete Id alerted me again to tell me now someone filed for a small business loan. If I didn’t have complete id monitoring my credit, I would be in big trouble. I am so glad I picked complete id over the other competitors!

Reply from Complete ID

Sep 18, 2020

We are so glad that you chose Complete ID as well. I'm sorry that you had a fraud event but very happy that we were able to help you. - Thanks, Julie

Instant knowledge of my credit rating; complete confidence that my personal information won't be stolen or compromised; you have been there on the phone when I needed help. I am very comfortable with our relationship!

Reply from Complete ID

Sep 18, 2020

Thanks for the great review, Duane. We are available for you 24 hours a day, 7 days a week and 365 days a year. Please call us anytime. -Julie

My issue was handled quickly and professionally.

Reply from Complete ID

Sep 18, 2020

Thanks for sharing your experience Brandy! -Julie

I am so thankful for Complete ID! I was notified of an inquiry and the loan was about to be dispersed even though it wasn’t even 24h since the credit check. CoVid has made getting loans easier for the people that honestly need them. But that is also easier for thieves. I’m telling everyone I know about Complete ID!

Reply from Complete ID

Sep 21, 2020

Thanks for the great review, Sara! -Julie

I was on hold for about 15 minutes. What if my call was of a serious nature--my call was of important nature. Once I reached a human, I felt like my concern was not a concern of her. She didn't even have answers regarding the insurance/protection side. I was not impressed that this company doesn't watched bank accounts--though we give them the info. My bank, like your's, is part of my fanatical identity. Not impressed at this time.

Reply from Complete ID

Sep 03, 2020

Thank you for sharing your experience with us. We will review your call with us to ensure we are improving. Thank you, Julie

I received an email stating there had been a change to one of my accounts. The representative told me that I needed to check with the institution about this change so it was worthless to contact Complete ID. Upon checking with the institution I found that I don't even have the account they were referring to and when I spoke with Complete ID again, they said it was probably an error. I wonder what I am paying for since they couldn't give me any information.

Reply from Complete ID

Sep 03, 2020

Thank you for sharing your experience with us. We alert you when we detect a change that creditors report to us. If it were fraud, we do have resolution specialist to help you and one million dollar identity theft insurance. I'm glad you called the creditor to ensure that no one opened an account in your name. If a creditor accidentally reported to the wrong report and immediately changed the information, it does generate an alert. Please keep an eye on your information to ensure no other activity takes place that you did not authorize. Thank you, Julie.

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Comprehensive coverage with user friendly app! Very much recommended!

I received excellent help. Very informative and helped me know what I need to do.

Reply from Complete ID

Oct 27, 2020

Hi Charles. Thanks for taking the time to share your experience when reaching out to us. I was able to see that you spoke with Drew and I will ensure he sees your comments. -Maggie

Wonderful experience speaking with a woman who was willing to help me resolve my issue. I was.very happy with the results.

Reply from Complete ID

Oct 28, 2020

Hi Judy. We are pleased to hear that your experience when reaching out to us was pleasant and effective. We are glad to hear that we were able to be here for you. -Maggie

We received a notification that someone had used our information to set up a utility account that we did not recognize. Once we were able to talk to someone at Complete ID, they helped us sort it out quickly. I could have rated the service 5 stars if it were easier to contact them for help. When I called in, I was placed on hold with a recording that said I was important and someone would be with me momentarily - and left there for 45 minutes until I gave up because my phone battery was dead. How hard would it be to let me leave a number for a call back?

Reply from Complete ID

Sep 03, 2020

We appreciate you leaving your feedback for us complete with ideas on how to improve. I will share this with our product team. Personally, I think this is a great idea! Thank you - Julie

I have reached out to customer service twice now and they have been excellent explaining to me the varying degrees of issues that arise with my alerts. I am thankful to have this company watching over my protected information.

Reply from Complete ID

Oct 28, 2020

Hello Julie. We appreciate the detailed review. We are delighted to hear that we were able to be here for you when you most needed it and that our agents were able to resolve all of your concerns. -Maggie

I received help, was given more information Than I expected (really great), and all my issues were resolved all without speaking to a supervisor or spending hours waiting. It only took a few minutes. I love these guy’s.

Could not log into site to monitor/check emailed warnings. Called and was able to "view" through customer service. She also explained that they were experiencing some issues with the site. She was also able to update some of my information for me - VERY HELPFUL and Knowledgeable! Great customer service

My experience has been with customer service to answer a couple inquiries. The latest appears to be possible SSAN fraud. Tonya was very careful and procedural and assured us that it was better for Complete ID to solve the problem with the US Government rather than us trying to do it ourselves

When my child turned 18, we recieved a message from complete ID that child monitoring will end, but your company kept charging me to monitor my child who is no longer covered. I had to call, so you won't charge me any linger. I have to say trying to find customer service number for Costco members were not easy. Like you don't want us to call you. I hope that's not the case when we have serious problems.

Reply from Complete ID

Sep 11, 2020

Thanks for leaving us your feedback and review. We are available to you 24 hours a day, 7 days a week and 365 days a year. Please call us at 855-591-0202. I hope this helps, Julie.

I inquired about a revolving account that showed up on my report. I asked what that was and she said she had no idea and wanted to transfer me to protest the action. I said I don’t even know what it is. No help at all. Waynr

Signed up on a Wednesday. Wed night got a notice that my account was cancelled with no explanation. Thursday AM called CompleteID support. They said my credit card was the problem and took the info again and account was reinstated. Thursday night get same notice of account being cancelled. Friday AM call support and same explanation about credit card and after providing info for the third time account was reinstated. After same notification of account cancellation arrived Friday night I decided CompleteID was not the service needed to monitor my web presence since they can't even process a credit card. Sayonara CompeteID

Reply from Complete ID

Sep 03, 2020

Thank you for sharing your experience with us. We would recommend calling the card issuer to discuss why the payment would not process. Thank you, Julie

I had an inquiry on my account. I didn't recognize it, however, it on a business account that was done by my son and he had not informed me that he did it although we had spoken about doing the transaction. I was very impressed with the Complete ID response and thorough response.

I have been a member of this plan for a few years now. Complete ID did a fantastic job two years ago when I applied for Direct TV through Costco. They would not allow the Direct TV Rep to open an account until they talked to me personally. I appreciated this because I knew right then that they take my credit safety seriously.

Very professional and worthy the money for a piece of mind.

The overall confidence and security of protection I have after dealing with the agents. They take there time answering you're questions and make sure you're satisfied. They are courteous, polite, and above all professionals. Thank you!!

I like that they inform me anytime there is suspicious activity on my accounts

Reply from Complete ID

Jul 19, 2020

Thank you so much, Karen! That is exactly what we are here for. - Julie

The customer service rep was great. I have great difficulty with your website. It is poorly designed

Reply from Complete ID

Jul 19, 2020

Hi Frank. We are regretful that the site was not easy for you to login and use. We are always trying to improve the user experience and your feedback is helpful. Thanks, Julie

It was very reassuring to speak to the agent, who handled details of my concern (a breach of my personal information) and opened a case file to look into it and resolve issues.

Reply from Complete ID

Jul 19, 2020

I know how concerning that is. I am glad that we are able to be here for you during a fraud event. Thanks for leaving us a review. -Julie

When identity theft is more prevalent than years ago the need for individuals to actively take role in protecting their identities and credit is necessary and afforadable more than ever. I enrolled in Complete ID by Experian through Costco and couldn't be more pleased i did. The only regret is I did not join sooner. I have used Equifax and Experian and conclude that Experian for me has proven superior in customer service and ease of use. In my research and reviews of cost Costco's programs with Experian are affordable and spot on. Thanks Costco and Experian for putting Complete ID program together.

Reply from Complete ID

Jul 19, 2020

You're welcome! I could not have said this better. Identity theft is a fast growing problem. Everyone needs to be proactive with monitoring their credit. I appreciate you leaving this review for us. Thanks - Julie

Helpful with fraud check but my credit score dropped 40 points!! # of inquiries? Lack of real estate info ? Paid cash for our $400,000 house! Credit card balances high? all accounts paid in full monthly - never a balance !?

Reply from Complete ID

Jul 19, 2020

Thank you for your review, John. These are all great questions. Please give us a call or go to Experian's home page and under the education section, we have a lot of great articles about what effects the credit score. Thanks - Julie.

Tried to reconcile my Experian Credit Score from the Experian site versus the Experian Credit Score listed on Complete ID (owned by Experian) as they were 70 points different. I was told that there are 49 different methods of calculating the FICO score and really did not get an answer. I was also told that the method of calculation for FICO is different for different types of loans. (e.g. Auto vs. Home). Very dissatisfied and looking into alternatives.

Reply from Complete ID

Jul 19, 2020

Different credit scoring models weigh information slightly differently, which is why we each have so many scores. The existence of multiple credit scores allows lenders to develop scores to address specific needs. In fact, you likely have dozens of credit scores, if not hundreds or even thousands. That's because there is no uniform algorithm employed by all lenders or other financial companies to compute credit scores. Custom scores are based on specialized risk algorithms tailored to a specific lender for a specific purpose, like auto loans. A custom scoring model may place more or less weight on certain factors based on the type of credit that will be extended and the potential risks associated with it. Generally, it’s best to focus on the scoring range rather than the actual number. If you are in an excellent category you should be in the excellent category for other scoring models. If you are in the good range, then you should still be in the good range with other scoring models. This is a common misunderstood practice. I hope this helps - Julie.

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I needed help editing my monitored information. The representative who helped me was very friendly and patient with me.

Reply from Complete ID

Jul 19, 2020

Thank you for your review, Karen. I will thank the team for taking such good care of you. -Julie

My experience calling Complete ID was great. The representative helped me when I was completely rattled after having my purse stolen with all my credit cards and ID inside. She walked me through the process and gave me peace of mind. Thank you.

Reply from Complete ID

Jul 19, 2020

Thank you for your review, Ann! I know how concerning it is to have an Identity theft event occur. I will thank the team for taking great care of you. - Julie

Excellent customer service. Action was taken within day.

Reply from Complete ID

Jul 19, 2020

This is our goal! I am glad to hear that we were able to efficiently help you. Thank you for your review. -Julie.

I have problem to register and log on to the account on line. I didn't get any help to get my problems resolved. It is very frustrating

Reply from Complete ID

Jul 19, 2020

Thank you for your review, Ajibola. I know it can be frustrating to get the membership started with all of our authentication we must go through. I hope this issue is resolved or resolves very quickly. Thanks - Julie

I am so thankful for the customer support who answered my query with an amazing patient on July 4th. She figured out all the details I had questions with and explained in details in layman terms. I felt that I learnt the best lesson by just talking to her. However not all supports are as great as her. They are pretty ok in general, but the one who helped me on July 4th is more than a support, she was like a teacher! She basically just made my day.

Reply from Complete ID

Jul 19, 2020

This was Silina. She is a great asset to our company and mostly to our customers. She loves helping people. I have sent your feedback to her with a big thank you! Thanks for the great review. -Julie

The service get you covered and representatives are very helpful. The best is that you don't need to wait in line:-)

Reply from Complete ID

Jul 19, 2020

Thank you for the review, Gu. We try to staff appropriately so that you don't have to wait. Your time is valuable. Thank you - Julie.

notable to get into acct need help if no one can help please cancel acct this has been going on for about a month

Reply from Complete ID

Jul 19, 2020

Hi Tom. I wasn't able to find an account with just your name. Please call us as soon as possible for a resolution or to cancel your membership. Hopefully, efficient resolution. Thank you for leaving us a review. -Julie

We talked to a representative and he was MOST helpful. Acted professional and friendly at the same time. Speaks well of your company.

I like your service and customer people were very nice and friendly

They answered my questions and removed my concerns.

Your company had the best price over all, however you did not provide the option to allow the subscriber to block their credit report from the public, in this case the identity theft can use the subscriber's name to apply for a credit line or loan without them knowing in time before it's too late. But if the blocking option available it would allow the subscriber to control their credit report and only allow someone they know is safe to view or pull their report. I hope you can make this option available because it is helpful to the subscribers. Thanks and best regard! David. T