Complete ID

Ok So my Verizonwireless, account gets hacked on line and I did not get any messages from Complete ID that this occurred, also I was informed by one of the techs, that NO identity protection company in the industry is monitoring our cell phones, so what's the point in having this service if you cannot monitor our cell phones or websites that we use regularly, I am actually thinking about discontinuing the service as now with 2 step identifcation technowlogy this beefs up the security, however I am sure hackers know the backdoor to this as well, plus the corporate theft out there is not talked about, let's face it, everybody's got a price and I am sure there are disgruntled employees out there with high security clearances with major banks, mobile carriers..etc who given the right opportunity will give up info..well back to this service..I am not happy and I think I will terminate soon.

Reply from Complete ID

Jun 03, 2019

Hi Paul. Thank you for your review and for sharing your thoughts with us. There may be some confusion as to what the benefits of this membership include. We are happy to help you with that. You will receive an annual 3 bureau credit report and Vantagescore®. Monitoring of all 3 credit bureau reports which includes hard inquiries, public records, new accounts, potentially negative information and address changes. We do monitor the dark web sites that are known for illegally selling and trading information, financial account application alerts, payday loan monitoring, criminal records and the neighbourhood watch reports. You do have full-service identity restoration which includes a dedicated fraud specialist and 1 million dollars of identity theft insurance. We also have 24/7 customer support hours. We are unable to monitor your cell phone and every website that you visit but we are monitoring your credit and you do have Identity theft insurance with us. We also have a fraud specialist, if you need their help, please call us. If the Verizon breach cost you money, we can help you file a claim to the insurance. We hope we can help and that this clears up the benefits that we can provide. Thank you -Rene'



The Customer Service Representative was kind , helpful & provided excellent customer service. He helped me navigate around the website & was very patient with me.

Reply from Complete ID

May 31, 2019

Hi Carla. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Made a change of address on one of my online bank accounts. Complete ID caught it and sent me an alert. I contacted Complete ID and advised them that the address change was made by myself and was OK.

Reply from Complete ID

May 31, 2019

Hi Jerome. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Contacted Complete ID regarding a recent credit inquiry. Didn't know who was inquiring. Repr. was able to give me answer I was seeking quickly . Put my mind at ease that it was a company that had issued a credit card earlier in the month and was just now running a credit check.

Reply from Complete ID

May 30, 2019

Hi Jim. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Fair - I can't complain so far. However, the gap between completeID and the competitor is big. They should catch up and do some improvement. Not all is bad, but a few items need some adjustments.

Reply from Complete ID

May 30, 2019

Hi Rudi. Thank you for your feedback. Sorry to hear that your experience may not have met your expectations. We do listen to our customers and will take your concerns into consideration as we continue to improve our products. Thank you. Have a good day! –Dorothy



I called about a change to be made to my account. It was handled right away, and all is well.

Reply from Complete ID

May 31, 2019

Hi Linda. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Had trouble finding my up to date scores.

Reply from Complete ID

May 31, 2019

Hi Tom. I do apologize that you are having trouble navigating the web page. Can you please contact us at 1-855-591-0202. Our business hours are 24/7. So that one of our Customer Service Specialist can further assist you. Thank you - Dorothy

Angela provided many good suggestions to minimize the damage my compromised could cost me.

Reply from Complete ID

Nov 06, 2018

Graham, thank you for the positive review. We look forward to continuing to serve you. -Josh

Everything was handled very well. I was coached every step of the way so I understood what was going on. I feel confident that those that had tried to open store accounts in my name were blocked from my credit card account. I feel secure about the result.

Reply from Complete ID

May 29, 2019

Hi Hank.Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Quick, responsive and complete information.

Reply from Complete ID

May 23, 2019

Hi Nancy. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

I like what the product does as far as protect my Identity and my financial information. The one downfall is it does not allow you to have family plan. You can add your kids but not your spouse. That doesn't make sense to me. So instead I had to create and pay for another full account for my spouse.

Reply from Complete ID

May 23, 2019

Hi Wade. Thank you for your feedback. Sorry to hear that your experience may not have met your expectations. We do listen to our customers and will take your concerns into consideration as we continue to improve our products. Thank you. Have a good day! –Dorothy



The person I spoke to was professional and knowledgeable. She was very helpful and answered my questions.

Reply from Complete ID

May 22, 2019

Hi Lawrence. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

The person I spoke with was very helpful

Reply from Complete ID

May 20, 2019

Hi Martha. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

48 hours in, So far so good! The phone help desk is wonderful !!!

Reply from Complete ID

May 20, 2019

Hi Allan. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

I was concerned about the message "financial takeover". Your customer service rep. was very helpful in explaining the message. She didn't read from a script, she was knowledgeable about the company --when and why messages are generated. Thanks!

Reply from Complete ID

May 17, 2019

Hi there. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

I recieved a notice from you suggesting that I call you. There was a phone number on the notice which I called. I told your representative of the concern that was indicated on your email. I was told that she saw no concerns but if I wanted to pursue it further she could give me another phone number. To say the least I was confused on the whole process. Should I make another phone call or will I be wasting my time?

My question and concerns were answered. The employee was very knowledgeable, friendly and helpful.

Reply from Complete ID

May 16, 2019

Hi Colleen. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

Great. I had an inquiry issue, and Complete ID took control. Very satisfied!

Reply from Complete ID

May 16, 2019

Hi Tom. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

I was a little confused when two alerts were made on my behalf so I called customer service. Under neighborhood watch a sex offender with name and address was disclosed. This is within walking distance of my apartment building. Great information. Also my gmail account was compromised and I was advised to change my password IMMEDIATELY, which I did. Great protection, and I'm glad I joined.

Reply from Complete ID

May 13, 2019

Hi RJ. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

A very thorough reporting on the opening of a new account. The account was valid but I appreciated the notification because it gave me confidence the ID system in working. I also spoke with a representative because there were so many notifications of the new account. She explained it thoroughly.

Reply from Complete ID

May 13, 2019

Hi RJ. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

I mailed a copy of my Power of Attorney for my wife, who has Alzheimer's Disease. I still wanted to protect her information. Complete ID called and requested that I call back, which I did with the reference number. The woman I spoke with had no idea what was going on, put me on hold, from which I hung up after twenty minutes. Complete ID asked me to call, so I expected someone would know what was up. I still have no idea. Better write me an old fashioned letter or an email. James Canfield

Very fortuitous we would get this email today. We literally just got off the phone (conveniently "disconnected" after a frustrating conversation!) with a cust svc rep RE another Identity Theft situation. We have someone trying to open up bank accounts under my husband's name. He spend at least 2 hrs yesterday with another rep who told us he was freezing our credit on Experian since Complete ID had merged with them. He then went on to ask us many very personal questions RE our monthly mortgage payment, what bank held our mortgage, any LOC and the mo pymnts, etc. He even said he needed to generate a PIN for us to be able to UnFreeze should we need to. He gave us the PIN to use. He then told us to call Equifax & Transunion ourselves, but he had taken care of Experian. Fast fwd to today. The rep today said Complete ID Never does the freeze!!! WE have to call each of the credit bureaus ourselves and do it. He specifically asked her if she EVER has given out a PIN and taken mo pymnt info from a client before. She said absolutely never! It's private information that even she has no access to (the PIN). He asked to speak to the man from yesterday, "Not here right now". Asked to speak to the supervisor, "She's in a meeting". Asked when she would be available, "When she's done". Asked when the meeting was scheduled to be over, "When it's done"... I'm sure you get the picture!!! We are really frightened and worried beyond belief. We gave all our personal data to someone who we thought we could trust. I even told them we had the utmost faith in the partners of COSTCO, which is why we switched from LifeLock., and I planned on contacting COSTCO to report this event. My husband is right now @ one of the banking institutions where we found out that this "crook" just succeeded in opening an account!!! For all we know the guy from CompleteID could be behind it!!! As if it's not bad enough to have to deal with ID Fraud/Theft to begin with, you can't imagine how it feels to be treated with such lack of professionalism and concern or suggestion from the rep today, but to top it off with the possibility of being deceived and even violated by the rep yesterday!!!

The lady that assisted me...mostly my questions about being a new member...did a great job...I was very pleased...

Reply from Complete ID

May 13, 2019

Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

I was pleasantly surprised by the experience my wife and I had in setting up our accounts for Complete ID and by the extent of the services they provide. One of their technical support people (Ken) spent the better part of an hour with us, walking us through various options and explaining what they did. I was surprised, for instance, to discover that Complete ID will step in and help should you loose your wallet. For years we had paid American Express extra for this service (until they cancelled the program last year). We will be more active in utilizing Complete ID.

Reply from Complete ID

May 09, 2019

Hi Hugh. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

I had an issue with my password that was promptly resolved.

Reply from Complete ID

May 09, 2019

Hi there. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

Within the last week I have had my debit card and a credit card breached. A fraudulent activity that your service never caught. When I spoke with your staff concerning these fraudulent charges I was informed that these banks that issued my debit card and credit card possibly are sketchy. This was a very unprofessional response. I am very unhappy with how your company has handled these fraudulent charges. Please have an upper management personal contact me immediately. Sincerely, Bill Howe Jr.

We have used Complete ID for several years and recently received an email alert regarding an inquiry by an out-of-state bank that we were not familiar with. After contacting a Complete ID representative, we were connected in a conference call with the bank and learned that someone had attempted to use our personal information to open a credit card account with this bank. The issue was quickly resolved and a fraud alert was flagged at the bank and Complete ID. We were impressed with the help we received from the Complete ID representative and feel confident that our personal information is being closely monitored.

Reply from Complete ID

May 06, 2019

Hi Joan. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

I received an email that something was found and I called and learned it was only sex offender notification in my neighborhood. Glad it wasn’t something worse. Customer service is awesome and quickly eased my mind. It’s a comfort knowing I’m protected.

Reply from Complete ID

May 06, 2019

Hi Janet. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

The agent was knowledgeable and friendly and helpful. She answered all my questions while being patient. I really had never fully understood all that Complete ID encompassed. This was a refreshing experience as far as most customer service entities provide these days.

Reply from Complete ID

May 03, 2019

Hi Tim. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

I had a question and the was resolved quickly and efficiently. I am confident that Complete ID. is monitoring my identity competently and professionally. Complete ID. is always available by phone, helpful and knowledgeable. Thank You, Dvorah Henderson

Reply from Complete ID

Apr 30, 2019

Hi Dvorah. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

The person who helped me (sorry I forgot her name) was very knowledgeable, went above & beyond explaining the services, was friendly yet professional!

Reply from Complete ID

Apr 30, 2019

Hi Nayda. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

great service the person I talked to was understanding,helpful and insightful. I appreciate the services of Complete Id

Reply from Complete ID

Apr 24, 2019

Hi Nancy. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

Very helpful and got my information quickly. He helped me solve the insane Mac block you have on your web site. I will not allow Windows devices in my home.

Reply from Complete ID

Apr 24, 2019

Hi Bill. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

Here all along, I thought that they kept an UPDATED credit report for me - but they don't. They only update my credit report once a year! I can get my credit scores from other sources for free, and I already have LifeLock......so, I'm cancelling this.

Reply from Complete ID

Apr 24, 2019

Hi Robert. Thank you for your feedback. Sorry to hear that your experience may not have met your expectations. We do listen to our customers and will take your concerns into consideration as we continue to improve our products. Thank you. Have a good day! –Rene'



I’ve never had to be on hold for a half an hour before. This was very frustrating, especially when coupled with the fact that, after that wait, I was transferred to an outside agency....where additional wait-times resulted in no resolution. The CI employees were quite polite, but their kind behaviors did little to resolve the issue.

Reply from Complete ID

Apr 24, 2019

Hi Adele. We would love to look into this for you. Providing great customer experiences is a priority for us. May I have your full name associated with your membership, email address, and or your phone number to better research and escalate this important issue? Is there anything I can do to make your experience better? – Thank you -Rene'



The coverage seems to very helpful and what I want. I had a question to a representative and she was very helpful in explaining how CID works. So far so good!

Reply from Complete ID

Apr 18, 2019

Hi Candy. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

Excellent customer service. Representative was patient, helpful and provided additional information on areas to check periodically.

Reply from Complete ID

Apr 18, 2019

Hi TP. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

Had to wait for over a half an hour on hold. The issue still not resolved; then, I was transferred to an outside agency. I could have called them myself. Oh, and it was very annoying to have to listen to multiple commercials for CI products during the waiting period.

Reply from Complete ID

Apr 18, 2019

Hi Adele. Thank you for your feedback. Sorry to hear that your experience may not have met your expectations. We do listen to our customers and will take your concerns into consideration as we continue to improve our products. Thank you. Have a good day! –Rene'



Went well, just misunderstood one question, called and taken care of.

Reply from Complete ID

Apr 18, 2019

Hi Steve. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

Complete ID emailed me about a transaction involving a credit union application that I made. It is great that they notify me even when I am the one making an application. I called and discussed with a Complete ID representative as well as an old traffic ticket that did not belong to me. The representative gave me instructions. Great service!

Reply from Complete ID

Apr 16, 2019

Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

I had a hard check on my credit report and could not remember if it was me. The employee told me who the hard check was from and yes it was me that did it. Very clear English and well spoken and friendly.

Reply from Complete ID

Apr 16, 2019

Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

I had a question regarding one of the sections and the representative explained it.

Reply from Complete ID

Apr 16, 2019

Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

The representative I spoke with was very friendly and helpful. They resolved my issue.

Reply from Complete ID

Apr 16, 2019

Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

Excellent, your reps are courteous and knowledgeable.

Reply from Complete ID

Apr 16, 2019

Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

I was provided guidance to contact the bank for answers. It was helpful

Reply from Complete ID

Apr 09, 2019

Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

I would recommend them to everyone. They are very thorough and they were checking my account for fraud for over a half hour and then put a fraud alert on my account for me so I didn't have to do it after the call ended. I was very grateful to them.

Reply from Complete ID

Apr 09, 2019

Hi Kristina. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

I've had 2 'notices' in the past 2 months from Complete ID and when I called Complete ID, they were always there to pleasantly and calmly answer my questions. Their representatives are really the best!!! It's very comforting to know someone is looking out for ME!!! Thank you Complete ID!!!

Reply from Complete ID

Apr 16, 2019

Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

I filed a report for identity fraud and was supposed to hear back from someone within 1 business day. I’ve called every day checking up on what’s going on. Still no call back on day 4. What am I paying for.

Reply from Complete ID

Apr 16, 2019

Thank you for your feedback. Sorry to hear that your experience may not have met your expectations. We do listen to our customers and will take your concerns into consideration as we continue to improve our products. Thank you. Have a good day! –Rene'



Hi when I first called your number (by the way, it's hard to find on the app), I talked to someone who was utterly unfit for the job. He had no idea what to do when I explained my situation and then transferred me to your parent company, experian The experian agent could not offer any real help. I told him to put a fraud alert on my account (i froze my credit account after the equifax hack in 2017) . I finally got a hold of agent at your company who then put me in touch with a fraud specialist . I got no alerts on my app about people trying to view my credit history. The agent said because I had put a credit freeze on my account, I would not get an alert. Really? you guys should alert us via the app if anyone tries to access our credit history as this either in a soft check a hard check of our history as this this is best way to know if someone has tried steal my identity. this should not be so hard for you guys to figure out .

Reply from Complete ID

Apr 16, 2019

Thank you for your feedback. Sorry to hear that your experience may not have met your expectations. We do listen to our customers and will take your concerns into consideration as we continue to improve our products. Thank you. Have a good day! –Rene'



Associate was able to assist me with completing verification and I am all set for monitoring :-)

Reply from Complete ID

Apr 03, 2019

Hi Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'