Complete ID is an identity theft protection product by Experian made available exclusively to Costco members. Complete ID's goal is to "deliver complete peace of mind at the best possible price."

While similar identity protection products will range between $19.99 to $29.99, Complete ID is offered for $8.99 per person per month for Executive Costco members and $13.99 per month for Costco Gold Star and Business members.

Complete ID provides credit monitoring services that include all three main credit reporting bureaus in addition to 12 different monitoring features, U.S.-based certified identity theft restoration, and up to $1 million in identity theft insurance*. 

The Good

  • Affordable Plans
  • Multiple Monitoring Services
  • Identity Theft Insurance
  • 24/7 Customer Service
  • Informative Online Education Center

Affordable Plans

Complete ID's identity protection plans start as low as $8.99 per month for Costco Executive members.

For an additional $2.99, Executive Costco members can obtain child monitoring services. Gold Star members can obtain child monitoring services for $3.99 per month.

In comparison to other identity protection services, Complete ID does offer some of the most affordable identity theft protection coverage.

Additionally, Complete ID appears to go the extra mile and runs a comprehensive check on new customers (after their initial sign up) to see if there are any "previous or ongoing instances of ID theft." 

Monitoring Services

Complete ID offers a large number of monitoring services, including credit monitoring from all three major credit bureaus (Experian, Equifax, and TransUnion). Potential customers should note that monitoring with Experian begins within 48 hours of enrollment in Complete ID and monitoring with Equifax and TransUnion takes approximately four days to begin.

In addition to credit monitoring, Complete ID offers financial account monitoring, criminal records monitoring, non-credit identity monitoring, dark web surveillance, payday loan monitoring, and social security number monitoring.

If any suspicious activity is detected, the company will issue a fraud alert to the customer.

Complete ID does offer a variety of other services included in its identity theft protection product. These include annual credit reports from all three credit bureaus and 24/7 customer support.

Helpful Identity Theft Insurance*

Complete ID provides customers with up to $1 million in identity theft insurance with no deductible. This policy covers and reimburses certain expenses if various identity theft situations, like data breaches or other forms of identity abuse, occur. 

According to the Complete ID website, the company's identity theft insurance covers lost or stolen wages/income, attorney fees/legal fees, child care/elderly care, refiling loan expenses, and more. Complete ID also provides full-service identity restoration as well as lost wallet replacement assistance.  

24/7 Customer Service

Complete ID customers can receive U.S-based customer service help around-the-clock.

For customers who find that they have fallen victim to identity theft, Complete ID offers direct communication with a designated identity theft restoration specialist.

The company's restoration specialists often offer an immediate plan of action. They walk customers who have has their identities stolen through the entire restoration process which can include calls on the customer's behalf and the filing of report paperwork.

Complete ID also provides customers with a full online list of potential steps they may have to take to recover from being an identity theft victim.

According to the Complete ID website, the Complete ID restoration "specialists can be granted limited power of attorney and can take action on your behalf."

Informative Online Education Center

For an identity theft protection company, Complete ID offers a good amount of online educational resources.

Complete ID has an entire education center section on its website dedicated to teaching people about identity theft.

Some of the topics covered under the education center section include how thieves commit identity theft and identity fraud, how identity theft can affect a credit score, how people can protect their social security numbers, what to look out for when it comes to your credit report, how to spot fraudulent/suspicious activity, and much more.

Both customers and non-customers can access Complete ID's online education center. 

Visit Site

The Bad

  • Lack of Services and Information

Lack of Services and Information

Complete ID does not provide a number of important services including credit card, checking, or savings account real-time alerts, data breach notifications, a service guarantee for lawyers and experts, or investment account activity real-time alerts.

The company's website does not seem to provide information regarding anti-virus software and customer-based mobile app options. 

The Bottom Line

Complete ID offers a number of affordable identity protection services and several monitoring services including financial bank account monitoring, credit monitoring services for the major credit bureaus, as well as social security number monitoring, payday loan monitoring, and up to $1 million in identity theft insurance.

It's important to note that those who have a Costco Executive, Costco Gold Star, or Costco Business membership are able to purchase Complete ID's identity protection services at a lower rate than those who do not have a Costco membership. 

In terms of insurance, the company covers lost or stolen wages, legal fees, and more after a theft takes place. Additionally, Complete ID offers reliable identity restoration assistance which includes lost wallet replacement assistance.

On the Complete ID website, both customers and non-customers can access the company's online education center to learn more about identity theft. 

Complete ID also provides real-time fraud alert notifications if there is any hint of suspicious activity, an annual credit report from each of the main bureaus, and 24/7 live customer support.  

However, Complete ID fails to provide a number of important identity theft protection services. Additionally, the company does not appear to offer information about any anti-virus software. Customers who wish to enhance their personal device security may have to buy the software themselves.  Additionally, there is a lack of information on the company's website regarding any mobile app options. 

If you are interested in identity protection services, it is recommended that you read Complete ID reviews and conduct thorough industry research to see if Complete ID is the right company to help you protect your identity.

*The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company under group or blanket policy(ies). The description herein is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. Review the Summary of Benefits.  

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User Reviews

Star Rating

3.8
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432 Reviews

Review Breakdown

5 star
57%
4 star
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3 star
7%
2 star
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1 star
19%

Sentiment Criteria

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pak chan

February 4th, 2020 Beaverton, OR DETAILS arrow_drop_down
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Hi, The service is great, the rep is really patient with me. The monthly service charge make this effort really reasonable. Thanks.

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Reply from Complete ID

Feb 07, 2020

Hi Pak. Thank you for your feedback. I am glad that we have exceeded your expectations. I hope you have a great day. Thank you -Dorothy

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Rita

February 4th, 2020 Colorado Springs, CO DETAILS arrow_drop_down
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Amazing experience. Short wait time, USA-based employees who speak ENGLISH and my agent was very knowledgeable and took the time to review my reports and educate me. Best experience I have ever had. THIS is good, old-fashioned American style business with first-class customer service. I had a horrible experience with LifeLock after being with them for years, they just don't know how to treat customers nor take care of them. This experience with Costco was First Class. Please stay this way! I have already told a friend and my sister about you since yesterday when I joined.

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Reply from Complete ID

Feb 07, 2020

Hi Rita. Thank you for your feedback. I am glad that we have exceeded your expectations. I hope you have a great day. Thank you -Dorothy

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djlane50

February 4th, 2020 Seattle, WA DETAILS arrow_drop_down
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Great app!! Get notifications quickly. Great!

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Reply from Complete ID

Feb 07, 2020

Hi. Thank you for your feedback. I am glad that we have exceeded your expectations. I hope you have a great day. Thank you -Dorothy

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Willis Feeney

January 30th, 2020 Urbandale, IA DETAILS arrow_drop_down
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THEY HAVE BEEN VERY HELPFUL EVEN WHEN I WAS WRONG SO FOR THAT I SAY I AM SORRY I WAS LOOKING AT THE BILL WRONG SO AGAIN I SAY I AM SORRY WILLIS FEENEY

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Reply from Complete ID

Feb 07, 2020

Hi Willis. Thank you for your feedback. I am glad that we have exceeded your expectations. I hope you have a great day. Thank you -Dorothy

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Hal Smith

January 30th, 2020 Hesperia, CA DETAILS arrow_drop_down
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Immediate connetectabilty! Customer service was there and able to answer all questions that were of concern to me.

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Reply from Complete ID

Feb 07, 2020

Hi Hal. Thank you for your feedback. I am glad that we have exceeded your expectations. I hope you have a great day. Thank you -Dorothy

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B McCall

January 29th, 2020 Camarillo, CA DETAILS arrow_drop_down
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I am pleased at the quick response and information I received about my case. Thanks so much for the information to resolve my case.

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Reply from Complete ID

Jan 30, 2020

Thank you for trusting Complete ID. We appreciate your review. Please let us know anytime we can help in the future. Thanks, Julie.

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Tiki

January 28th, 2020 Arlington, MA DETAILS arrow_drop_down
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PROs: excellent updates and explanations on credit ratings, very good tutorials and information on CompleteID website pertaining to most aspects of identity theft protection and prevention. CONs: asked a technician about my information showing up on the dark web, potential risks, and my actions going forward; received a somewhat vague 'change your passwords' suggestion. Technician could not elaborate nor explain in more detail other than that.

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Reply from Complete ID

Jan 30, 2020

We appreciate your valid feedback. Thank you so much for sharing. Here is some information that I found on the dark web scan: Internet surveillance\dark web alerts monitor global black-market websites, IRC channels, chat rooms, and social feeds for a Subscriber’s Personally Identifiable Information (PII), such as Name, Date of Birth, National ID, Bank Account information, Credit Card numbers, Debit Card numbers, email addresses and passwords, telephone numbers, and medical id numbers. Our Internet Surveillance is monitoring our subscribers information 24 hours a day, 7 days a week. When an exact match is found we notify the subscriber immediately. Why can’t a source be confirmed? Our monitoring can provide you a source when the company/organization that breached the information confirmed the compromise. Some of these companies are obligated to release that information, while other businesses/organizations may not have to. Our surveillance notifies you if the information is being traded or sold online, regardless if the hack was disclosed from the company. This is to ensure you are aware of what personal identifiable information may be compromised. Thanks, Julie

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David Hammer

January 28th, 2020 Lake Havasu City, AZ DETAILS arrow_drop_down
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Was a smooth process with no difficulty to sign up and populated the various data elements to be monitored.

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Reply from Complete ID

Jan 28, 2020

Hi David. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Sumani Al-Hassan

January 28th, 2020 Walnut Creek, CA DETAILS arrow_drop_down
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My dealings have always been to my satisfaction. They appear to be knowledgeable, willing to help, and courteous.

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Reply from Complete ID

Jan 28, 2020

Hi Sumani. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Bec Blanchette

January 28th, 2020 Portland, OR DETAILS arrow_drop_down
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Easy to use, and the customer service is fast, friendly, and informative! Thank you!

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Reply from Complete ID

Jan 28, 2020

Hi Bec. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Chay

January 28th, 2020 Omaha, NE DETAILS arrow_drop_down
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They were very helpful and reassuring. They shared additionalninfirmation on how to.protect my ID.

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Reply from Complete ID

Jan 28, 2020

Hi Chay. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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GEORGE JONES

January 28th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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I just wasted over 30 mins of time tracking down WHY EXPERIAN CREDITREPORT $13.99* Fri, Jan 24, 2020 CHARGED MY CC FOR "for a "CREDIT REPORT". Only to find it was a JAN 2020 change and was my COMPLETE ID JAN BILL and was given no warning of the "change" as I suspected an ERROR, HACKING..... BAD CS. MAKE UP YOUR MIND. IS MY MONITOR: EXPERIAN OR COMPLETE ID????

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Reply from Complete ID

Jan 28, 2020

Hi George. We do apologize for the billing descriptor update causing you to worry and wasted time. Thank you for sharing your feedback and we have escalated your experience. Costco Complete ID is powered by Experian. We hope this helps and again thank you for sharing your experience with us so that we can continuously improve. Thank you. -Rene'

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Peggy Chugkowski

January 28th, 2020 Levittown, NY DETAILS arrow_drop_down
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There was a wait to speak to someone but once I spoke to the individual , care and knowledge was obvious. I was well taken care of.

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Reply from Complete ID

Jan 28, 2020

Hi Peggy. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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John Walk

January 24th, 2020 Cuyahoga Falls, OH DETAILS arrow_drop_down
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helpful, had the information I needed to understand the alert was not a real problem.

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Reply from Complete ID

Jan 28, 2020

Hi John. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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KATHY WIEGMAN

January 24th, 2020 Sacramento, CA

After I signed up on line and entered all of my data to monitor Complete ID had immediately received some notifications on my information. I spoke to the representative who thoroughly answered all of my questions. I was amazed how fast my data showed in their system. I did not have that type of instant service from my precious credit monitoring company. I am happy I switched to Complete ID!

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Reply from Complete ID

Jan 28, 2020

Hi Kathy. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Richard Loomis

January 23rd, 2020 Los Angeles, CA DETAILS arrow_drop_down
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The representative was very knowledgeable and put me at ease when I received the credit alert. She told me the steps to take in an easy to follow manner.

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Reply from Complete ID

Jan 28, 2020

Hi Richard. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Cesar Rivera

January 22nd, 2020 Modesto, CA DETAILS arrow_drop_down
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I AM VERY DISAPOINTED WITH YOUR SERVICE. THE LAST WEEK I HAVE TRYED SEVERAL TIMES TO OPEN THE ONLINE ID, AND EVEN I HAVE RECEIVED A TEXT CODE, IT DOES NOT WORK. IF YOU DO NOT RESOLVE THIS MATTE I WILL CHANGE TO OTHER MORE RELIABLE.

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Reply from Complete ID

Jan 29, 2020

We regret that you are having this difficultly logging into your membership. Thank you for sharing your feedback. I did review the call and it seems like we lost you in the middle of speaking to you. Please call us back so that we can walk you through the process of logging in. We are available 24 hours a day and 7 days a week at 855-591-0202. Thank you, Julie

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rajeev Nischal

January 21st, 2020 Brooklyn, NY DETAILS arrow_drop_down
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The representative was calm collected and made me feel calmer regarding my concerns of my identity data. He was very apologetic of the glliche in their recent software update and provided me all I needed over the phone to help close on the matter.

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Reply from Complete ID

Jan 28, 2020

Hi Rajeev. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Joe Monaco

January 21st, 2020 Roanoke, TX DETAILS arrow_drop_down
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Felt much better after discussing details of an alert with your agent. Very reassuring.

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Reply from Complete ID

Jan 28, 2020

Hi Joe. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Saroya

January 20th, 2020 San Jose, CA DETAILS arrow_drop_down
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I had a strange alerts so I called and got a fast quick responses. I was relieved right away, that is the best feeling. Thank you.

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Reply from Complete ID

Feb 06, 2019

Saroya, thank you for the positive review. I am glad that Complete ID was able to alert you and you were able to verify the alert status. We look forward to serving you in the future. Sincerely, Josh w/ Complete ID

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R & D Bhandari

January 20th, 2020 Richmond, CA DETAILS arrow_drop_down
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Extremely dissatisfied. I will be filing a major complaint with Costco. Complete ID staff made false promised when I signed up for the service in late 2018.

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Gold Creek Gram

January 20th, 2020 Saint Ignatius, MT DETAILS arrow_drop_down
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The young woman that I spoke with was extremely helpful. She walked me through all the steps that I needed to take to resolve my issue.

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Reply from Complete ID

Jan 28, 2020

Hi, thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Don

January 20th, 2020 Lake Forest, IL DETAILS arrow_drop_down
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CompleteID provides the key identity monitoring features offered by other plans at a fraction of the price for Costco members! During the last of my three years of "complimentary" ID monitoring services, Dark Web Surveillance identified sale offerings for my email address and password a couple of times as well as my name and cell number. Each time they provided clear suggestions to minimize potential problems and future occurrences. This monitoring service and CompleteID are different names for nearly identical services offered by the same company. The differences are in the number of entries for each category. Key weaknesses, in my opinion, are that CompleteID allows only 5 email addresses vs 10 and only 2 medical card entries vs 10. Primary (only?) missing feature is that it does not provide Credit Lock, which enables a much easier way to provide short term access to credit reports, such as when applying for a new credit card, than the slightly more complicated process of Freezing/Unfreezing w a PIN (probably not worth even a $1/month increase in the price of CompleteID). Bottom Line: CompleteID is a great product to monitor your accounts and it also provides Restoration Services and Insurance when your important accounts are compromised!

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Reply from Complete ID

Jan 30, 2020

We really appreciate your review. Please let us know when we can be of assistance to you. Thanks, Julie.

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[email protected]

January 20th, 2020 Rancho Cucamonga, CA DETAILS arrow_drop_down
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The lady helped me access my account which was blocked. Good Job

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Reply from Complete ID

Jan 28, 2020

Hi, thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Carin Powierski

January 20th, 2020 Brooklyn, NY DETAILS arrow_drop_down
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App is very easy to use & staff are knowledgeable.

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Reply from Complete ID

Jan 28, 2020

Hi Carin. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Don Jorgensen

January 20th, 2020 Manchester, NH DETAILS arrow_drop_down
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The contact explained the issues in detail and advised the next steps. She was excellent.

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Reply from Complete ID

Jan 28, 2020

Hi Don. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Sheriann

January 17th, 2020 Littleton, CO DETAILS arrow_drop_down
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When I found out that not only my phone number, but my husband and daughter's numbers had been discovered on the dark web, I had no idea what to do; but when I called in and the rep a Complete ID walked me through the steps I needed to take, I felt better...not totally comfortable, because someone was still out there with my personal information, but at least I had done something about it. The representative helped ease my otherwise troubled mind. Thanks Complete ID!

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Reply from Complete ID

Jan 28, 2020

Hi Sheriann. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Tom

January 17th, 2020 Overland Park, KS DETAILS arrow_drop_down
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Complete ID has been great for me. The one time that I needed to call with a potential credit card issue, they were quick and helpful. 10 out of 10!

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Reply from Complete ID

May 16, 2019

Hi Tom. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

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Ted Berg

January 16th, 2020 Naples, FL DETAILS arrow_drop_down
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The rep just wonderful and tremendously helpful. Great security explanation and guidance on step to take to better protect myself in the future along with providing a good explanation of the breach.

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Reply from Complete ID

Jan 16, 2020

Hi Ted. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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john hancock

January 16th, 2020 McKinney, TX

My inquiry was handled as promptly and professionally as you could for. I called one evening and was courteously told that she would take my information and advised me of several options and stated someone would contact me in the morning. I received a call from the restoration specialist, Grey Peterson, first thing in the morning. He thoroughly explained my options and set up a fraud alert with the three credit agencies. He was courteous, professional, and knowledgeable. I was very impressed and pleased with the service I received.

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Reply from Complete ID

Jan 16, 2020

Hi John. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Reggie Gray

January 16th, 2020 Boulder, CO DETAILS arrow_drop_down
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Very reassuring to have this service. When I get an alert and call they are knowledgeable, helpful and take plenty of time helping me take the steps I need to secure my information online

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Reply from Complete ID

Jan 16, 2020

Hi Reggie. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Rick Wallace

January 16th, 2020 Oakland, MD DETAILS arrow_drop_down
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Great service and explanation. Easy to talk to.

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Reply from Complete ID

Jan 16, 2020

Hi Rick. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Robert Buchanan

January 16th, 2020 American Fork, UT DETAILS arrow_drop_down
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Friendly customer representative with answers to my questions. She was not rushed and time was no issue.

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Reply from Complete ID

Jan 16, 2020

Hi Robert. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Luis Tellez

January 16th, 2020 Las Vegas, NV DETAILS arrow_drop_down
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WAS VERY PLEASED HOW THE REPRESENTATIVE ANSWERED THE QUESTIONS THAT I HAD REGARDING AN ALERT

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Reply from Complete ID

Jan 16, 2020

Hi Luis. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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DK

January 16th, 2020 Irvine, CA DETAILS arrow_drop_down
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Good customer service but the app doesn’t work well. I get notifications so I attempt to login. It asks me for a code it sends to verify my identity. I input the code and it goes back to the login page. I tried everything tech support suggested but to no avail. Very frustrating.

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Reply from Complete ID

Jan 16, 2020

Hi. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Mike Newbold

January 16th, 2020 Salt Lake City, UT DETAILS arrow_drop_down
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I really enjoyed my experience, They were very helpful.

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Reply from Complete ID

Jan 16, 2020

Hi Mike. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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V Tapia

January 16th, 2020 Billings, MT DETAILS arrow_drop_down
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Representative knowledgable and able to answer our questions without delay after a long hold time.

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Reply from Complete ID

Jan 16, 2020

Hi. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Richard Rismiller

January 16th, 2020 Oak Island, NC DETAILS arrow_drop_down
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I like the security that it provides. No more wondering if my online credentials are compromised or will identity theft will suddenly happen - i.e. if I observe the rules for passwords and change them regularly.

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Reply from Complete ID

Jan 16, 2020

Hi Richard. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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irwinw

January 16th, 2020 Kennesaw, GA DETAILS arrow_drop_down
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I had a notification and followed up with a phone call. The person answering was very knowledgeable in helping me understand what if anything I needed to do next.

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Reply from Complete ID

Jan 16, 2020

Hi. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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William

January 16th, 2020 New York, NY DETAILS arrow_drop_down
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I ordered the service on 1/11, and when I tried to log on it wouldn’t let me, called customer service 4 different times to be hung up on? Trying the next day, I get thru to someone and was hung up on for the final time, this experience with this establishment has been very disappointing.

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Reply from Complete ID

Jan 16, 2020

Hi William. Thank you for sharing your experience with us. This is certainly not what we strive to provide to our customers. If you could please privately provide your phone number, we will review your experience and strive for much better. Thank you. -Rene'

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Liz

January 16th, 2020 Clovis, CA DETAILS arrow_drop_down
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The customer service rep was very thorough. I called at a late hour and was helped promptly. He answered questions and dug deep until we arrived at the conclusion that the Alert was good to receive, yet it turned out to be something I had initiated in December. Keep up the good work, I’m glad I have your service. Regards, Elisabeth Mell California

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Reply from Complete ID

Jan 16, 2020

Hi Elisabeth. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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BYUFan

January 16th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
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The reports and information are good. However, they don’t really offer any value beyond that. I still had to do all the leg work to get my credit report corrected and sorted out. Their “advocate” is not helpful.

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Reply from Complete ID

Jan 29, 2020

Thank you for sharing your feedback with us. We are always working to improve our customer service. At this time, we can educate consumers how to dispute innacurate information but we are unable to do it for consumers. Thank you, Julie.

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HEMANTH K KOLLA

January 16th, 2020 Dublin, CA DETAILS arrow_drop_down
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The recent Interaction wasn't that great. The Customer service Rep was not able to help much about the notification

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Reply from Complete ID

Jan 30, 2020

We appreciate your valid feedback. Thank you so much for sharing. Here is some information that I found on the dark web scan: Internet surveillance\dark web alerts monitor global black-market websites, IRC channels, chat rooms, and social feeds for a Subscriber’s Personally Identifiable Information (PII), such as Name, Date of Birth, National ID, Bank Account information, Credit Card numbers, Debit Card numbers, email addresses and passwords, telephone numbers, and medical id numbers. Our Internet Surveillance is monitoring our subscribers information 24 hours a day, 7 days a week. When an exact match is found we notify the subscriber immediately. Why can’t a source be confirmed? Our monitoring can provide you a source when the company/organization that breached the information confirmed the compromise. Some of these companies are obligated to release that information, while other businesses/organizations may not have to. Our surveillance notifies you if the information is being traded or sold online, regardless if the hack was disclosed from the company. This is to ensure you are aware of what personal identifiable information may be compromised. Thanks, Julie

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John Riley

January 16th, 2020 Ellensburg, WA DETAILS arrow_drop_down
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My call with Complete ID with the professionalism and was pleased with the help I received. Thanks

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Reply from Complete ID

Jan 16, 2020

Hi John. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Jess

January 16th, 2020 Brighton, CO DETAILS arrow_drop_down
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Anytime we have a question or concern it’s resolved in the most professional manner. Feel safe and protected.

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Reply from Complete ID

Jan 16, 2020

Hi Jess. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Rima Massoud

January 16th, 2020 Sugar Land, TX DETAILS arrow_drop_down
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I have called and no one called me back. I have not been able to login to my account for weeks.

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Reply from Complete ID

Jan 30, 2020

Thank you for sharing your experience. I have escalated your issue and you will be recieving a call today. Thank you for this opportunity to serve you better. Julie.

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Atherton Rusty

January 16th, 2020 El Paso, TX DETAILS arrow_drop_down
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Very good and helpful experience courteous person helped me.,

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Reply from Complete ID

Jan 16, 2020

Hi Atherton. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Pat Hamilton

January 16th, 2020 City of Saint Peters, MO DETAILS arrow_drop_down
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The agent who helped me was very knowledgeable and helpful.

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Reply from Complete ID

Jan 16, 2020

Hi Pat. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

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Denise B.

January 10th, 2020 Indio, CA DETAILS arrow_drop_down
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I had 2 Dark Web alerts that Complete ID emailed me on. I contacted customer service and they thoroughly explained the alerts to me and my best action to take to avoid any identity theft. They were very helpful and answered all my questions. I would recommend Complete ID to everyone.

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Reply from Complete ID

Jan 13, 2020

Thank you for sharing your feedback. Exceeding customer expectation is our goal. Helping you protect yourself from Identity theft is our passion. Thank you, Julie.

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Walter Deines

January 10th, 2020 Anderson, CA DETAILS arrow_drop_down
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Changing passwords is very difficult to do by following your instructions, even with help by phone. I do not text or use my cellphone for downloading apps. I prefer simple email step by step instructions that can be followed to completion with an acknowledgment when done.

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Reply from Complete ID

Jan 13, 2020

Thank you for providing that feedback for us. We will review your call and hopefully learn how to make things easier in the future. We value your opinion. Thank you, Julie.