Complete ID

During my call I learned that Complete ID is using outdated information showing closed accounts as still open and that information is only updated once a year. Even the inquiry alerts were outdated and incomplete. I have just cancelled my subscription.

Reply from Complete ID

Aug 22, 2019

Hi Diane. Thank you for sharing your experience with us. Our apologies that the benefits were misunderstood. The reports are available to refresh once a year, however, you do get monthly score updates. In addition, we are monitoring all 3 bureaus for important key changes, running internet surveillance and social security number monitoring, payday loan monitoring, credit card, checking and savings activity alerts as well. It also includes a 1 Million dollars Identity Theft Insurance. I am not showing the inquiries of which you have spoken. If the consumer is unable to get the credit report then there is nothing for us to send an alert about. I hope this helps and if you ever change your mind, we’d like to be able to meet your expectations in the future. Thanks, -Rene'

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The service rep was great help me understand on the login issue. The site is never up to date on my information that is showing. balances are always wrong. It appears that Credit Karma is always first to send me an email on changes to my accounts and approx two days before Complete ID notices.

Reply from Complete ID

Aug 20, 2019

Thank you for your feedback. I will pass your information to the correct department. Hope you have a great day. Thank you -Dorothy

So I am giving them a two for a couple reasons. I just signed up, had lifelock but their support to renew was horrible to left. Signed up with CompleteID. Easy set up and quick notification of a credit inquiry for a refi. But no 2 factor authentication to log in. Being with Experian you think they'd have that. Well call into support and the gentleman that helped me did not even act like he cared. No way for me to suggest this enhancement and left me feeling as if I am more vulnerable now than before. Be cautious as I may be canceling.

Reply from Complete ID

Aug 15, 2019

Thank you for sharing your ideas with us, we really appreciate it. Experian strives to provide a best-in-class experience for Costco members. I forwarded your great idea to the product team and they were already working on this concept! Hopefully soon we will be able to earn more stars from your experience. Please let us know if you have any other feedback. Thanks, Julie.

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They have always tried to help me find the right fix. I hope they monitor as well as they help the calls that come in. No naps now. Jim

Reply from Complete ID

Aug 05, 2019

Hi Jim. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

I just had a quick question and it was answered very quickly and in a professional manner.

Reply from Complete ID

Aug 05, 2019

Hi TJ. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Nice to get immediate notifications. The associate was able to answer my questions.

Reply from Complete ID

Aug 05, 2019

Hi Stephanie. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

They are very lazy company..I sold house one year ago but the mortgage balance still same as a year ago. I request to correct this matter, however they don’t know how So I gave up

Some how my password was not accepted. I had to change to a new password and it took them 4 tries to send me a link that would let me change my password.

Reply from Complete ID

Aug 13, 2019

Thanks for sharing your feedback with us. We will research your experience and hopefully earn more stars next time. Thanks, Julie

There is a chance I'm going to need to file a dispute to one of the credit bureaus. The representative at Complete ID walked me through exactly what I need to do to get the required information and assured me that they would handle everything for me once I could point them in the right direction. She emphasized repeatedly that they would handle things. This probably the best customer service experience I've had in years!

Reply from Complete ID

Jul 30, 2019

Hi Brian. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Michael was clear with his information and what I should do next. This was my initial contact with him. Being able to speak English clearly is a big help for for older people like myself, cannot overstate how important that is, my contact with Transunion was not satisfactory for that reason. Thanks Jerry

Reply from Complete ID

Jul 30, 2019

Hi Jerry. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

So happy I signed up with this company. Makes me feel secure which relieves stress in my life, Thank you for the updates you send me and for all the agents who are so helpful👌

Reply from Complete ID

Jul 30, 2019

Hi Joanna. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

The credit report, the centerpiece of the service, is updated only once a year. We sold a home in July, 2018. After countless calls to the bank, they finally reported the sale to the credit agency. After countless calls to the credit agency, they finally updated the report in May, 2019. Now, I must wait until September 15th to see an updated credit report. Substandard service at a premium price. I’ll be looking for a new monitoring agency

Reply from Complete ID

Jul 29, 2019

We appreciate you sharing your feedback with us. We do hope in the future to earn more stars with you. I can understand how important it is to see a new report when you are expecting a big change. The membership does come with a new 3 bureau credit score every month and a score tracker to help you keep up with the changes over a period of time. We also monitor all 3 credit bureaus for the 5 important key changes: inquiries, new accounts, potentionally negative information, address changes and public records. As well as alot of other great benefits. I will share your feedback with the product team, however I wanted you to know that the scores will still refresh monthly. Thanks, Julie.

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The fact I called you and was told to call Transunion defeated the purpose of calling you. I was offered no assistance just basically given a number to call someone else to answer my question.

I noticed on the Credit ID personal information that there was an incorrecct address in my history. I called Credit ID and they told me how to fix it and gave me the correct numbers to call.

Reply from Complete ID

Jul 30, 2019

Hi Joyce. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

I never hesitate to call I if I see anything unusual on my account. The customer service is awesome to speak with.

Reply from Complete ID

Jul 30, 2019

Hi Lisa. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Great, prompt review and resolution of alert.

Reply from Complete ID

Jul 30, 2019

Hi Al. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

doesn't seem to be helpful been paying for 2 years and filed a claim , but no resolution .

I was 100% satisfied with my interaction with Complete ID. The person I spoke with was very knowledgeable and helpful. I would highly recommend this service.

Reply from Complete ID

Jul 19, 2019

Hi Laura. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

There is not one all inclusive document you can download that states what you bought. Fragmented with different docs and just info on the website. I called to get one (good pick up time) and got some incomplete info . Came down to making screen shots. I did not get a receipt noting I am covered, start date and what I bought. Strange?

Reply from Complete ID

Jul 19, 2019

Hi Fred. Thank you for your feedback I will pass on your suggestion. Please know that if you are wanting a statement of your billing you can use your credit card statement to show the payment. Thank you. -Dorothy

I was a customer of this service until I got a charge on my credit card for experian credit report which I never requested. I called experian and told them this was fraud and also called my bank and closed card out and got a new account . I then went and put the automatic payment back on the new card and again was charged for another credit report I never ordered through usaa insurance. This time I called usaa and asked what name was this being done under and found out it was not even me! It was Shalisa something and they then hung up. So after 2 new accounts I figured out it was Realid who was the source of the charges fraudulently being put on my card . Really the company that was supposed to protect me was one doing the fraud. Once I removed them and got another card with another new number it all stopped. What a joke and no one will listen to me trying explain that they were the source!

The rep I dealt with recently was helpful and professional. I find the service a bit costly for what it offers.

I was very disappointed that I couldn't add my wife, only one person per membership number.

Reply from Complete ID

Jul 30, 2019

Hi Gary. It seems you’ve been given some misinformation, we apologize for that. If you would kindly provide the phone number used when you called us, we will make sure to teach our representative the correct answer to your question. Primary and Affiliate Members receive one free Household Card for anyone over the age of 18 and living at the same address. Household Cardholders will be asked to present proof that they live at the same address as either the Primary or Affiliate Member. Contact Costco Membership at 1-800-774-2678 to discuss your plan. Your wife can have her own card on your Costco membership for no extra cost. Once she has her own card attached to your membership, she will be able to enroll in the Complete ID Monitoring. Hopefully, once completed we will earn more stars! Thank you. - Dorothy

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Pleasant, very helpful and directed me to the right people. Thank you

Reply from Complete ID

Jul 15, 2019

Hi there. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

I am still waiting for access to the website because my username or password would not work. A associate is due to call sometime on Monday.

I had a good experience. Came away very satisfied. Curious as to why the Dark Web is only scanned once per month? FICO score providers say they scan daily?

I have only been a member for 6 days and I have not been able to complete my registration because of some technical difficulties. I’m hopeful that once the issue is resolved I will be able to access my account and give another review.

Reply from Complete ID

Jul 08, 2019

Thank you for sharing your feedback., Bob! Please call us at 855-591-0202. We are available 24/7 to you.

The operator quickly explained why I kept getting warnings.

Reply from Complete ID

Jul 10, 2019

Hi Dr Gordon. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Talked to Sean after just one ring. My problem was solved promptly and efficiently.

Reply from Complete ID

Jul 10, 2019

Hi Cecille. Thank you for your feedback. I am glad that Sean has exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Losing your wallet is one of the most devastating events in your adult life. The lost wallet service made this problem a million times less stressful. The agent stayed on the phone with me for hours doing all that was necessary to secure my lost items and assist in obtaining all the valuable items I needed.. Exceeded expectations!!!!!!

Reply from Complete ID

Jul 10, 2019

Hi Ian. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

I was not familiar with your website and how it worked and your representative was very courteous and explained everything really well and took her time. I was very grateful. Jennie

Reply from Complete ID

Jul 10, 2019

Hi Jennie. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Can’t log in call tech support say go into cookies delete them then don’t use the email link go to website and log in .... only having this problem with apple users. What?? Thought ok that was a month ago tried again same thing, is this normal ? My question is if they can’t solve this problem do I really trust them with my credit monitoring?

Complete ID has brought me peace of mind knowing that I will be notified when my information is changed or added to. I am thankful there is a service such as Complete ID. Every time I receive a notice and have to contact the customer service department, I receive excellent service!

Reply from Complete ID

Jun 28, 2019

Hi Diana. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Received an alert for an address change on Sunday. No resolution people available. Called back on Monday and was forwarded to Experian. They said I had to contact the company that reported and that they couldn't tell me the company but it would be on my credit report....it wasn't

I was told by this service that there was two account with Wells Fargo in my name that had some changes to it. I called Experian to tell them that I have NEVER had any accounts with Wells Fargo. I had to call Wells Fargo myself to tell them zI had no accounts. Guess what they told me, I had no accounts with them. Called Experian again, still not resolved.

I had a question re my email address being compromised and I followed their suggestions which I hope solved my problem

Reply from Complete ID

Jun 24, 2019

Hi John. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

I received an email stating that some info in my checking account had been changed. The associate I called suggested that I get in touch with my bank to see what was going on. After. When I contacted the bank, I was told that it was just a phone number that I had corrected. It’s nice to know that CompleteID is watching over us as subscribers.

Reply from Complete ID

Jun 21, 2019

Hi Glenn. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Quick Response and Answered my Questions

Reply from Complete ID

Jun 18, 2019

Hi Christine. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

I brought the service because it was listed by Costco. The worst monitoring and total waste of money. The Score on the site and the fico score creditors are not even close. The service cannot even tell what they are showing on the site, it's pathetic talking to them.

Reply from Complete ID

Jun 18, 2019

Hi Prasad. Thank you for reaching out to us. I know credit can be very confusing and hard to understand and keep up with. I would like to let you know, I'm not a credit adviser, therefore I am not able to provide credit advice or give specifics as to why your score changed. I would like to share a link that can help with understanding the different Scoring models, I hope this helps. Thank you -Rene'

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I appreciate the feeling I have knowing that my valuable info is being monitored diligently. Recently I had to contact customer service to make a correction and my confidence was validated. The person who helped me was knowledgeable about the product and respectful and courteous. Great job!

Reply from Complete ID

Jun 18, 2019

Hi Julie. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Theft Insurance coverage with them is a bit misleading. Complete ID only covers assistance with restoring identify theft, not the actual funds you lost. My wallet got stolen. (5) transactions happened in one day totally ~$1500 and I blocked my cards and filed a police report the same day charges started to appear. Travis Credit Union is holding me responsible for the first $500 on each card. Yet, my bank hasn't even credit me back a dollar and it's a month later. This leaves me out of either the full $1500 or ~$620. Complete ID is of no help. Had I known NO COVERAGE for actual money losses, such as bank account losses, I would have signed up with another company that has that additional coverage.

the worst customer service on the fone ever.... was on hold and transferred four times to the wrong extensions and departments back and forth between CID and it's Parent Experian then finally got to someone who said I had to call the same number I had originally called and ask for the specific department I had originally asked for and that person was from Experian! ridiculous!

I've always been pleased with the response I get from Costco Complete ID. I prefer to call as my internet connection is poor and they always are on it to answer any question I may have. I even recommended it to my husband who also got it when he encountered a hack on his email. I am happy with their service.

Reply from Complete ID

Jun 17, 2019

Hi there. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

I was disappointed to learn that the credit data shown when I logged in was very old. It should be updated more often than one year. Monthly or at least quarterly.

Reply from Complete ID

Jun 12, 2019

Hi John. Thank you for your feedback. Sorry to hear that your experience may not have met your expectations. We do listen to our customers and will take your concerns into consideration as we continue to improve our products. Thank you. Have a good day! -Dorothy

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Had a Dark Web notification. Your team member was extremely helpful identifying all the info to me which saved me much work as the password detected was an old one.

Reply from Complete ID

Jun 12, 2019

Hi William. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

The representative was very helpful and answered my questions about Complete ID.

Reply from Complete ID

Jun 10, 2019

Hi there. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

I was waiting on hold for 55 minutes to talk to customer service,

I can never sign into my account. I have to change my password every time even though I keep track of the passwords each time. My husband has the same problem. I end up calling and everyone I’ve spoken to over the phone deserves a 5 star rating. They are knowledgeable, professional and polite making me feel like a valued customer.

Reply from Complete ID

Jun 10, 2019

Hi Sherry. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

My credit card got canceled a year ago so they weren’t able to charge me for my membership- which I didn’t realize. My identity got stollen I called but found out my membership was canceled— they said no problem reactivated my membership & they’re taking care of my identity theft issues — amazing!

Reply from Complete ID

Jun 10, 2019

Hi Candyce. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

Locked out of account due to bad info. Can’t even cancel because I can’t complete the login. They were very happy to take my money though!

Reply from Complete ID

Jun 03, 2019

Hi there. Thank you for your feedback. Sorry to hear that your experience may not have met your expectations. Please reach out to us at 1-855-591-0202 so that we can further assist you. Thank you. Have a good day! –Dorothy

Ok So my Verizonwireless, account gets hacked on line and I did not get any messages from Complete ID that this occurred, also I was informed by one of the techs, that NO identity protection company in the industry is monitoring our cell phones, so what's the point in having this service if you cannot monitor our cell phones or websites that we use regularly, I am actually thinking about discontinuing the service as now with 2 step identifcation technowlogy this beefs up the security, however I am sure hackers know the backdoor to this as well, plus the corporate theft out there is not talked about, let's face it, everybody's got a price and I am sure there are disgruntled employees out there with high security clearances with major banks, mobile carriers..etc who given the right opportunity will give up info..well back to this service..I am not happy and I think I will terminate soon.

Reply from Complete ID

Jun 03, 2019

Hi Paul. Thank you for your review and for sharing your thoughts with us. There may be some confusion as to what the benefits of this membership include. We are happy to help you with that. You will receive an annual 3 bureau credit report and Vantagescore®. Monitoring of all 3 credit bureau reports which includes hard inquiries, public records, new accounts, potentially negative information and address changes. We do monitor the dark web sites that are known for illegally selling and trading information, financial account application alerts, payday loan monitoring, criminal records and the neighbourhood watch reports. You do have full-service identity restoration which includes a dedicated fraud specialist and 1 million dollars of identity theft insurance. We also have 24/7 customer support hours. We are unable to monitor your cell phone and every website that you visit but we are monitoring your credit and you do have Identity theft insurance with us. We also have a fraud specialist, if you need their help, please call us. If the Verizon breach cost you money, we can help you file a claim to the insurance. We hope we can help and that this clears up the benefits that we can provide. Thank you -Rene'

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