First American Home Warranty: Read 4,391 User Reviews From Real Homeowners

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Carrie Las Vegas, NV

This company hires contractors that are not rated with the BBB and have terrible ratings throughout multiple social media sites. They sent L&S Air Conditioning to our home in June and now July and it's STILL not fixed, as a matter of fact the last time they were here they simply unplugged our AC unit (up on our 2 story roof and just LEFT us like that...still waiting for and FAHW to do their jobs and handle this. Meanwhile FAHW has been getting numerous calls from us daily, and now won't even return our calls...and we still have no AC, in the summer, in NV, with kids in the house. FAHW is the a terrible company. I wish we'd never hired them.

9 years ago

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Verified Customer

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Wendy Sprattler

Seemed like they covered what I need at not too bad a cost.

4 months ago

Reply from First American Home Warranty

Wendy, We appreciate you taking the time to share your review with us!

Feb. 25th, 2026

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Verified Customer

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Beverly

Better service and price than previous company.

6 months ago

Reply from First American Home Warranty

Beverly, Thank you for your feedback. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Jan. 15th, 2026

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Verified Customer

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William

My husband I need to find another, I guess!

6 months ago

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Verified Customer

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Marco

The coverage for your home and the affordability!!

6 months ago

Reply from First American Home Warranty

Marco, We appreciate you taking the time to share your review with us!

Jan. 9th, 2026

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Sachin Rana

It has been most secured way to insure house that i find after being used many companies. Their claim process is the most simpler and everything is done by appointed agent after providing essential documents. It is very reliable and covers all the important things in house.

1 year ago

Reply from First American Home Warranty

Sachin, Thanks so much for taking the time to share your experience! We're glad you chose us and look forward to being here when you need us again.

Jul. 19th, 2024

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Rosemary Mark Fresno, TX

I am beyond happy that I signed with First American Home Warranty . They are very proactive and I sleep better because I know I am covered well . I advised my close relatives and friends to give them a try.

4 years ago

Reply from First American Home Warranty

Rosemary, We appreciate you taking the time to share a review about your experience with First American Home Warranty. It is awesome to hear that you recommend us! We will continue to be here for you should you need us in the future.

Dec. 15th, 2021

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Liz Baltimore, MD

My realtor gave me a home warranty through First American when I purchased my home. Since I was in a condo the things it covered were pretty limited. I did have something go wrong with my washer during that first year and First American took care of it. They could make the scheduling a little easier but I was grateful for the help.

4 years ago

Reply from First American Home Warranty

Liz, Thank you for sharing your feedback. It is great to know that we were able to be there for you when something went wrong. We will continue to be here for you should you need us in the future.

Oct. 28th, 2021

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janalee sanders Valley Center, CA

we were happy with First American that is until we had to file a claim. when you have a tragedy such a fire and you need to file a claim the last thing you need is to be nickel and dimed to death! I felt like I had to jump through more hoops and fill out so much un necessary paperwork that it made me crazy. one would think that a customer who has always paid their premiums on time and never had filed a previous claim would be entitled to better service, I mean for 8 years we gave them money, then when we needed to get some of that money back for the service we had always paid for and they made it unbearable for us.

7 years ago

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Verified Customer

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Minerva

No need to worry about unexpected costly repairs

9 months ago

Reply from First American Home Warranty

Minerva, Thank you for taking a moment to share your review with us!

Sep. 24th, 2025

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Verified Customer

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Michelle

Nothing everthing is great very happy with my service

11 months ago

Reply from First American Home Warranty

Michelle, Thanks for letting us be part of keeping your home worry-free!

Aug. 14th, 2025

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Verified Customer

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James

Just signed up for this plan, have not requested any service.

11 months ago

Reply from First American Home Warranty

James, Protecting your home is our top priority—thanks for trusting us with it!

Aug. 13th, 2025

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Verified Customer

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Erik

prompt response from First American Home Warranty

11 months ago

Reply from First American Home Warranty

Erik, Thanks so much for taking the time to share your review with us!

Jul. 24th, 2025

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Katie

First American home warranty company has been there for me I have no worry about my home appliances

6 months ago

Reply from First American Home Warranty

Katie, Thanks for letting us be part of keeping your home worry-free!

Jan. 20th, 2026

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Verified Customer

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Loretta

Best care had the better price. They were in and out without a hassle.

1 year ago

Reply from First American Home Warranty

Loretta, Thank you for letting us know about your experience!

Jul. 17th, 2025

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Verified Customer

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JoAnna

Nice. I recommend your company to all of my friends and family.

1 year ago

Reply from First American Home Warranty

JoAnna, Thank you for putting your trust in us. It is always great to hear when our customers recommend us. We look forward to being there for you, should you ever need us again!

Jun. 9th, 2025

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Verified Customer

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Jackie

I have never had a problem with this company. Always fixed what I needed done

1 year ago

Reply from First American Home Warranty

Jackie, Thanks so much for taking the time to share your review with us!

May. 13th, 2025

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Verified Customer

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Ted

When our water pump died, they replaced it. It cost about $15,000.

1 year ago

Reply from First American Home Warranty

Ted, Thank you for taking a moment to share your review. It is wonderful to know that we have been able to be there for you when you needed it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Apr. 30th, 2025

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Verified Customer

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Moore

First American Home Warranty listens and does the best customer service.

1 year ago

Reply from First American Home Warranty

Moore, Thank you for taking a moment to share your experience with us!

Apr. 30th, 2025

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Verified Customer

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Veronica

I haven't had to use it yet. This review is premature and subject to change.

1 year ago

Reply from First American Home Warranty

Veronica, Thank you for sharing your review with us! We may ask you to share your feedback on any recent experiences you may have had. Maybe you recently joined First American Home Warranty or opened a claim with us. Whatever it may be, we strive to provide excellent service. We look forward to being there for you, should you ever need us.

Apr. 30th, 2025

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Verified Customer

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Bonnie

I always get good service and good service people for my home

1 year ago

Reply from First American Home Warranty

Bonnie, Thanks so much for taking the time to share your review with us!

Dec. 18th, 2024

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Verified Customer

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Adrian

Anytime ive called they help us fairly quickly with our needs

1 year ago

Reply from First American Home Warranty

Adrian, We appreciate you taking the time to share your review with us! It is fantastic to know that you were provided five-star service. We will continue to be here for you should you need us in the future.

Dec. 18th, 2024

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Verified Customer

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Sandra

So far I have only used their appliance services. Great prices.

1 year ago

Reply from First American Home Warranty

Sandra, We appreciate you taking the time to share your review with us!

Jul. 24th, 2024

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Verified Customer

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Maritza

I've always had fast and good service and all my claims have been approved.

1 year ago

Reply from First American Home Warranty

Maritza, Thank you for putting your trust in us! We are pleased to hear your concerns have been resolved.

Jul. 23rd, 2024

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Verified Customer

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Helen B Jackson

Great service when we have an issue with appliances or whatever.

2 years ago

Reply from First American Home Warranty

Helen, Thanks so much for sharing your review!

Jul. 12th, 2024

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Verified Customer

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Jesse Mable

Customer support, recommend service providers and through follow-up.

2 years ago

Reply from First American Home Warranty

Jesse, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five-star service!

Jun. 28th, 2024

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Verified Customer

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Mary

Time for home warranty Techs to long from initial notification to actual service.

2 years ago

Reply from First American Home Warranty

Mary, Thank you for sharing your experience with us. We apologize for the delay and appreciate your patience with the contractor as they work through their appointments. We look forward to being there for you, should you ever need us again!

Jun. 28th, 2024

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Verified Customer

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James Atchison

Great service every time I call! They have responded in a timely manner.

2 years ago

Reply from First American Home Warranty

James, We appreciate you taking the time to share your review with us!

Jun. 21st, 2024

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Verified Customer

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Shannon Young

They’re a good company and I don’t have any issues with them.

2 years ago

Reply from First American Home Warranty

Shannon, Thanks so much for taking a moment to share you review!

May. 15th, 2024

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Verified Customer

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Robert

It has been a trying time for us. We want to thank you for all your help.

2 years ago

Reply from First American Home Warranty

Robert, Thank you for sharing your review with us! We look forward to being there for you, should you ever need us again.

May. 2nd, 2024

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Verified Customer

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Carol

Repairs were made promptly and service was very satisfactory.

2 years ago

Reply from First American Home Warranty

Carol, We appreciate you taking a moment to share your five-star review with us!

Apr. 2nd, 2024

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Verified Customer

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Jackie Sacramento, CA

Staff friendly, contractors friendly, work completed in a timely manner.

2 years ago

Reply from First American Home Warranty

Jackie, We appreciate you taking a moment to share your review with us!

Feb. 29th, 2024

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Verified Customer

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Liya

Thank you for your professional work over many years of our cooperation.

2 years ago

Reply from First American Home Warranty

Liya, We appreciate you taking the time to share your review with us!

Feb. 15th, 2024

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Verified Customer

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Robert Rockwall, TX

Like having a reliable company in event a claim occurs. Thus far NO COMPLAINTS!

2 years ago

Reply from First American Home Warranty

Robert, Thank you for taking a moment to share your review with us!

Feb. 15th, 2024

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Verified Customer

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Cathy Heaton North Little Rock, AR

They have always responded quickly and professionally to every issue I've had.

2 years ago Edited September 6, 2023

Reply from First American Home Warranty

Cathy, We appreciate you taking the time to share your five star review with us!

Sep. 6th, 2023

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Verified Customer

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Jan Salberg Laguna Hills, CA

It has been a good experience working with customer service

3 years ago

Reply from First American Home Warranty

Jan, We appreciate you taking the time to share your review with us!

Jan. 6th, 2023

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Verified Customer

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Leonel A, Garcia El Cajon, CA

Very professional and take very good and timely care of their customers

3 years ago

Reply from First American Home Warranty

Leonel, Thank you for taking the time to share your review with us. We will continue to be here for you should you need us in the future!

Jan. 6th, 2023

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Verified Customer

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Owens Jeff Julian, NC

The ease of making appointments is good but sometimes hard to actually speak with someone.

3 years ago

Reply from First American Home Warranty

Thank you for taking a moment to share your review with us! It is great to know that you have found it easy to make an appointment for your claims. Please know that our Customer Service number is available any time of day for you to connect with a member of our team. We will continue to be here for you should you need us in the future.

Jan. 6th, 2023

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Verified Customer

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Swapan Banerjee Aldie, VA

Fahw has taken prompt action to repair heat pump and earlier my dish washer

3 years ago

Reply from First American Home Warranty

Swapan, Thanks so much for taking a moment to share your review!

Dec. 29th, 2022

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Verified Customer

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Tom North Port, FL

very quick responses. Easy to file a claim. Professional staff.

3 years ago

Reply from First American Home Warranty

Tom, We appreciate you taking the time to share your review with us!

Dec. 29th, 2022

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Verified Customer

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Bill Ford Yuma, AZ

No hassle, $85. and done. Three projects and one more coming.

3 years ago

Reply from First American Home Warranty

Bill, We appreciate you taking the time to share your experience with us!

Dec. 19th, 2022

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Verified Customer

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Jack Gelnak Encino, CA

Very prompt and courteous service. Simple explanation of terms.

3 years ago

Reply from First American Home Warranty

Jack, We appreciate you taking the time to share your review with us!

Dec. 19th, 2022

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Verified Customer

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Pamela Ramirez Brownsville, TX

Helped me with my refrigerator problems every step of the way.

3 years ago

Reply from First American Home Warranty

Pamela, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service!

Dec. 19th, 2022

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Verified Customer

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April Scott Desert Hot Springs, CA

They are helpful, but the timeliness of receiving the service takes a long time.

3 years ago

Reply from First American Home Warranty

April, Thank you for sharing your experience with us! We appreciate your patience with the contractor as they work through their appointments. We look forward to providing you great service again, in the future.

Dec. 19th, 2022

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Verified Customer

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Genevieve North North Richland Hills, TX

Easy to place service requests, and prompt follow through with vendors to ensure work is completed

3 years ago

Reply from First American Home Warranty

Genevieve, Thanks so much for sharing your great feedback with us regarding your recent service. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Dec. 19th, 2022

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Verified Customer

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Kirk Larsen Santa Fe, NM

Many of the contractors who were called to do the work were from out of town and had long service schedule times

3 years ago

Reply from First American Home Warranty

Kirk, Thank you for taking the time to share your detailed experience with us. We have a great selection of contractors, but in some areas, options may be more limited. We will continue to be here for you should you need us in the future.

Dec. 19th, 2022

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Verified Customer

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Jackie Myrtle Beach, SC

We have had to call a couple of times and things were taken care of quickly,

3 years ago

Reply from First American Home Warranty

Jackie, Thanks so much for taking the time to share your review with us!

Dec. 9th, 2022

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Verified Customer

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Demorris Jones Fremont, OH

They have been very informative. Haven't used they're services yet but I will.

3 years ago

Reply from First American Home Warranty

Demorris. Thank you for your review! We look forward to being there for you, the next time you may need us.

Dec. 9th, 2022

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Verified Customer

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Sue Southern Littleton, CO

They show up on time, fix problem & stand behind their work.

3 years ago

Reply from First American Home Warranty

Sue, We appreciate you taking the time to share your experience with us! We will continue to be here for you should you need us in the future.

Dec. 13th, 2022

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Verified Customer

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Steve Cooper Carlsbad, CA

I'm on vacation - you rejected my request based on 1 of 3 criteria that works to your favor - which is to deny my claim.

3 years ago

Reply from First American Home Warranty

Steve, Thank you for your review. We are sorry to hear that you were experiencing these issues. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. If you are still experiencing a delay, please reach out to us directly and we can assist.

Jan. 10th, 2023

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