First American Home Warranty: Read 4,422 User Reviews From Real Homeowners

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Jared Parker, CO

My wife and I have been using First American Home Warranty for the past 10 months, knowing that our furnace was 35 years old and our water heater was 10 years old. When both finally went out in the middle of October, we called First American to make our claims. First American then contacted the contractors, of which are given 24 hours to call. After not hearing from the water heater company for 24 hours, we decided to call them. We played phone tag for about 3 days. Finally when someone did come over, the one-person company told us that he could not do it because we had a crawl space and it required a two man job. SO WHY DID FIRST AMERICAN SEND SOMEONE out to our house that could NOT do the job? Well, long story short, we still paid the guy $65 and later $75 that was taken out our cash-out for about 15 minutes of work. The guy came out to our house knowing he could not do the job and was out to make a quick buck. So another water heater company was then contracted (Crown Plumbing in Colorado) and they sent a bid to First American for $2900 (natural gas) and $3900 (tankless), of which First American was only going to give around $515 to (which means thousands out of our pocket!). So we just decided to get a cash out in the amount of $440 which barely covered the water heater and had a neighbor install it. Trying to get the cash out from First American was a long process since every time we called, the cash-out amount was different (originally it was $515 then it went down to $490 then $440 b/c of the $75 diagnostic fee to the first water heater company that came out). With the furnace company, it took them 1.5 months to complete the project which was a very long time frame. Long story short, First American was a very difficult company to work with because their contractors were not capable of doing the job. Also, First American did a poor job of communicating because the amount they said they were paying the contractors was different than what the contractor said. First American was supposed to give the furnace people $1050, but in turn, only gave them $590 and would not show me the bid because it was between "First American and the contractor."

8 years ago

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Virginia McMurray Little Rock, AR

I have lived in my home for 4 months with a warranty from First American and have had 3 claims. Two claims were for the air conditioning system. The first provider they sent told me that the problem was in the set line and it was not covered under the warranty. (It seems to be that it SHOULD be covered, but know that the warranty is LIMITED.) The contractor made the repair, which cost me hundreds of dollars out of pocket. Two months later the unit was not working, and First American dispatched another contractor, who said that the line had not been properly repaired. So I will be out more money to fix the problem. I am through with dealing with any First American contractor and trying to get service when nothing is covered. My third call was for a refrigerator that was not working. They dispatched a service provider who had to order a part, and then took his time getting it installed. I was without a refrigerator for 10 days! I have very limited experience with home warranties, but I can tell you that I will not be renewing mine with this company, and I would rather deal with reputable service providers who stand by their work.

8 years ago

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Ashley

I've only had anything but problems anytime I have to call them when something breaks. My AC has gone out for a second time within a few months of each other and today they hung up on me twice and told my husband and I two different things when we spoke to them on the phone. The first contractor they contacted, no one could even get a hold of him. After that they wouldn't get anyone out here until NEXT WEEK. I have medical conditions and a dog with a thick fur coat. it's over 90 outside and 84 in the house. They refused to find anyone that could come out sooner. After being hung up on multiple times. I am done with these people. I will NOT be renewing my contract with them and will take my business elsewhere.

8 years ago

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Arni Cook Phoenix, AZ

I have been a customer for 12-15 years...I am on day 9 in Phx, AZ in AUG (110 w/ approx 40% humidity)!!! I believe they have a very short list of marginally competent servicers. On day 3 of no ac, the provider came out and found "nothing wrong" no sooner he left, machine wouldn't even turn on. This time of year, servicers are NOT avail for same day service...i get it. So, they couldn't come out for another 2 days (now day 5). After leaving saying he would report to the FrstAm for approval, the report provided to FirstAm on a FRIDAY was that he didn't know what was wrong and couldn't fix it. So here I am an entire week and a day later with no ac and a servicer who is going on 2 hours late with no call. When/If he gets here, it will probably be too late for him to do it today even IF First Am authorizes it.

9 years ago

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Carrie Las Vegas, NV

This company hires contractors that are not rated with the BBB and have terrible ratings throughout multiple social media sites. They sent L&S Air Conditioning to our home in June and now July and it's STILL not fixed, as a matter of fact the last time they were here they simply unplugged our AC unit (up on our 2 story roof and just LEFT us like that...still waiting for and FAHW to do their jobs and handle this. Meanwhile FAHW has been getting numerous calls from us daily, and now won't even return our calls...and we still have no AC, in the summer, in NV, with kids in the house. FAHW is the a terrible company. I wish we'd never hired them.

9 years ago

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Verified Customer

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Betty

Easily handles claims and easy to work with.

6 months ago

Reply from First American Home Warranty

Betty, Thanks for letting us be part of keeping your home worry-free!

Feb. 18th, 2026

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Verified Customer

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Andrea

I’m very filed to claims and it has been easy.

6 months ago

Reply from First American Home Warranty

Andrea, Protecting your home is our top priority—thanks for trusting us with it!

Feb. 11th, 2026

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Verified Customer

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Mari

I have no complaints, thank you for your support

7 months ago

Reply from First American Home Warranty

Mari, We appreciate you taking the time to share your review!

Feb. 3rd, 2026

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Verified Customer

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Sharri

Realtor recommended Used previously aaaaaaaaaaaa

7 months ago

Reply from First American Home Warranty

Sharri, Protecting your home is our top priority—thanks for trusting us with it!

Jan. 30th, 2026

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Verified Customer

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Beverly

Better service and price than previous company.

7 months ago

Reply from First American Home Warranty

Beverly, Thank you for your feedback. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Jan. 15th, 2026

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Verified Customer

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William

My husband I need to find another, I guess!

7 months ago

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Verified Customer

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Marco

The coverage for your home and the affordability!!

7 months ago

Reply from First American Home Warranty

Marco, We appreciate you taking the time to share your review with us!

Jan. 9th, 2026

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Sachin Rana

It has been most secured way to insure house that i find after being used many companies. Their claim process is the most simpler and everything is done by appointed agent after providing essential documents. It is very reliable and covers all the important things in house.

2 years ago

Reply from First American Home Warranty

Sachin, Thanks so much for taking the time to share your experience! We're glad you chose us and look forward to being here when you need us again.

Jul. 19th, 2024

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Rosemary Mark Fresno, TX

I am beyond happy that I signed with First American Home Warranty . They are very proactive and I sleep better because I know I am covered well . I advised my close relatives and friends to give them a try.

4 years ago

Reply from First American Home Warranty

Rosemary, We appreciate you taking the time to share a review about your experience with First American Home Warranty. It is awesome to hear that you recommend us! We will continue to be here for you should you need us in the future.

Dec. 15th, 2021

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Liz Baltimore, MD

My realtor gave me a home warranty through First American when I purchased my home. Since I was in a condo the things it covered were pretty limited. I did have something go wrong with my washer during that first year and First American took care of it. They could make the scheduling a little easier but I was grateful for the help.

4 years ago

Reply from First American Home Warranty

Liz, Thank you for sharing your feedback. It is great to know that we were able to be there for you when something went wrong. We will continue to be here for you should you need us in the future.

Oct. 28th, 2021

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janalee sanders Valley Center, CA

we were happy with First American that is until we had to file a claim. when you have a tragedy such a fire and you need to file a claim the last thing you need is to be nickel and dimed to death! I felt like I had to jump through more hoops and fill out so much un necessary paperwork that it made me crazy. one would think that a customer who has always paid their premiums on time and never had filed a previous claim would be entitled to better service, I mean for 8 years we gave them money, then when we needed to get some of that money back for the service we had always paid for and they made it unbearable for us.

7 years ago

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Verified Customer

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Doug

My realtor bought a 2, year warranty for me as a gift.

8 months ago

Reply from First American Home Warranty

Doug, We appreciate you taking the time to share your five-star review with us!

Dec. 12th, 2025

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Verified Customer

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Jared

Had all the coverage I wanted for a good price and a local office.

8 months ago

Reply from First American Home Warranty

Jared, Thanks so much for taking the time to share your review with us!

Dec. 12th, 2025

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Verified Customer

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Mary

8 months ago

Reply from First American Home Warranty

Mary, We appreciate you taking the time to share your wonderful experience with us! It is so great to know that we have been able to be there for you when you needed it most. We're glad you chose us and look forward to being here when you need us again.

Dec. 9th, 2025

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Verified Customer

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Charles

Because I bought and paid for it a year ago

9 months ago

Reply from First American Home Warranty

Charles, Thanks so much for sharing your review!

Dec. 9th, 2025

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Verified Customer

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Paula

I liked the quick response when I needed help.

9 months ago

Reply from First American Home Warranty

Paula, It’s great to know we met your expectations—we aim to keep doing just that!

Dec. 9th, 2025

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Verified Customer

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Lisa

It was purchased for me but I am grateful for it.

9 months ago

Reply from First American Home Warranty

Lisa, Thanks for letting us be part of keeping your home worry-free!

Nov. 20th, 2025

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Verified Customer

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Kenneth

Great communication , fast and quick service.

9 months ago

Reply from First American Home Warranty

Kenneth, Your feedback is invaluable to us—thank you for the perfect rating!

Nov. 20th, 2025

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Verified Customer

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Pamela

Neighbor recommended. They had positive experiences

9 months ago

Reply from First American Home Warranty

Pamela, We sincerely appreciate your five-star rating and your continued trust in our services!

Nov. 20th, 2025

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Verified Customer

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Harvey

QUICK SEVICE !!!! THE REPAIR WAS ON TIME THANKS

9 months ago

Reply from First American Home Warranty

Harvey, Thank you for taking a moment to share your experience with us!

Nov. 20th, 2025

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Verified Customer

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Timothy

Great company and always have responded well to any issues

10 months ago

Reply from First American Home Warranty

Timothy, Thanks so much for taking the time to share your experience with us!

Nov. 9th, 2025

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Verified Customer

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Brandon

Great reputation for taking care of customers

10 months ago

Reply from First American Home Warranty

Brandon, Thank you for putting your trust in us!

Nov. 9th, 2025

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Verified Customer

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Frank

Low cost, Puts your mind at ease. I have not used your services yet.

10 months ago

Reply from First American Home Warranty

Frank, We're glad we could give you peace of mind—thank you for choosing us!

Nov. 9th, 2025

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Verified Customer

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Judy

The home warranty picked this co., so glad they did!!

10 months ago Edited November 8, 2025

Reply from First American Home Warranty

Judy, We sincerely appreciate your five-star rating and your continued trust in our services!

Nov. 9th, 2025

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Verified Customer

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Robert

They have always had our back and taken care of us

10 months ago

Reply from First American Home Warranty

Robert, Your satisfaction means a lot to us, and we’re so glad we could deliver the support you needed when it mattered most!

Nov. 9th, 2025

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Verified Customer

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Fred

because they were highly recommended and value was good

10 months ago

Reply from First American Home Warranty

Fred, Your feedback is invaluable to us—thank you for the perfect rating!

Nov. 9th, 2025

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Verified Customer

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Willie

Great service and very knowledgeable and professional

10 months ago

Reply from First American Home Warranty

Willie, We’re grateful for your kind review!

Nov. 9th, 2025

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Verified Customer

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Shirley

Good service. Friendly people. Good communications.

10 months ago

Reply from First American Home Warranty

Shirley, We appreciate you taking the time to share your five-star review with us!

Nov. 9th, 2025

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Verified Customer

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Minerva

No need to worry about unexpected costly repairs

11 months ago

Reply from First American Home Warranty

Minerva, Thank you for taking a moment to share your review with us!

Sep. 24th, 2025

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Verified Customer

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Doug Jonesborough, Tennessee

Easy to report a claim and the companies and technicians have all been very good

1 month ago

Reply from First American Home Warranty

Doug, Thanks so much for taking the time to share your review with us!

Jul. 23rd, 2026

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Verified Customer

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Dan Apex, North Carolina

First American is very responsive and quick to address any concerns.

1 month ago

Reply from First American Home Warranty

Dan, Your feedback is invaluable to us—thank you for the perfect rating!

Jul. 23rd, 2026

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Verified Customer

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Robin

Good recommendations. Like the quickness of responding to calls.

5 months ago

Reply from First American Home Warranty

Robin, Thanks for letting us be part of keeping your home worry-free!

Mar. 11th, 2026

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Verified Customer

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Kerry

I have been with American Home Warranty for many and they have covered numeris

5 months ago

Reply from First American Home Warranty

Kerry, Protecting your home is our top priority—thanks for trusting us with it!

Mar. 11th, 2026

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Katie

First American home warranty company has been there for me I have no worry about my home appliances

7 months ago

Reply from First American Home Warranty

Katie, Thanks for letting us be part of keeping your home worry-free!

Jan. 20th, 2026

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Verified Customer

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Jeanie

Easy work with and they had a good rating from previous customers.

8 months ago

Reply from First American Home Warranty

Jeanie, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Dec. 12th, 2025

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Verified Customer

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Steven

So far they have done everything that they said they would cover.

1 year ago

Reply from First American Home Warranty

Steven, Thanks for letting us be part of keeping your home worry-free!

Aug. 27th, 2025

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Verified Customer

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Loretta

Best care had the better price. They were in and out without a hassle.

1 year ago

Reply from First American Home Warranty

Loretta, Thank you for letting us know about your experience!

Jul. 17th, 2025

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Verified Customer

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JoAnna

Nice. I recommend your company to all of my friends and family.

1 year ago

Reply from First American Home Warranty

JoAnna, Thank you for putting your trust in us. It is always great to hear when our customers recommend us. We look forward to being there for you, should you ever need us again!

Jun. 9th, 2025

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Verified Customer

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Jackie

I have never had a problem with this company. Always fixed what I needed done

1 year ago

Reply from First American Home Warranty

Jackie, Thanks so much for taking the time to share your review with us!

May. 13th, 2025

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Verified Customer

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Ted

When our water pump died, they replaced it. It cost about $15,000.

1 year ago

Reply from First American Home Warranty

Ted, Thank you for taking a moment to share your review. It is wonderful to know that we have been able to be there for you when you needed it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Apr. 30th, 2025

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Verified Customer

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Moore

First American Home Warranty listens and does the best customer service.

1 year ago

Reply from First American Home Warranty

Moore, Thank you for taking a moment to share your experience with us!

Apr. 30th, 2025

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Verified Customer

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Veronica

I haven't had to use it yet. This review is premature and subject to change.

1 year ago

Reply from First American Home Warranty

Veronica, Thank you for sharing your review with us! We may ask you to share your feedback on any recent experiences you may have had. Maybe you recently joined First American Home Warranty or opened a claim with us. Whatever it may be, we strive to provide excellent service. We look forward to being there for you, should you ever need us.

Apr. 30th, 2025

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Verified Customer

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Bonnie

I always get good service and good service people for my home

1 year ago

Reply from First American Home Warranty

Bonnie, Thanks so much for taking the time to share your review with us!

Dec. 18th, 2024

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Verified Customer

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Adrian

Anytime ive called they help us fairly quickly with our needs

1 year ago

Reply from First American Home Warranty

Adrian, We appreciate you taking the time to share your review with us! It is fantastic to know that you were provided five-star service. We will continue to be here for you should you need us in the future.

Dec. 18th, 2024

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Verified Customer

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Sandra

So far I have only used their appliance services. Great prices.

2 years ago

Reply from First American Home Warranty

Sandra, We appreciate you taking the time to share your review with us!

Jul. 24th, 2024

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