First American Home Warranty: Read 4,242 User Reviews From Real Homeowners

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Verified Customer

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TR MDR

Excellent customer service. And they only send out experts to fix anything.

3 years ago

Reply from First American Home Warranty

We appreciate you taking the time to share your five star review with us!

Jul. 19th, 2022

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Verified Customer

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Robert

The technician came yesterday, on time, and repaired the problem

3 years ago

Reply from First American Home Warranty

Robert, It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future!

Jul. 19th, 2022

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Verified Customer

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Arthur Posa

FAHW is an Excelent company but has some questionable/shady contractors.

3 years ago

Reply from First American Home Warranty

Arthur, Thank you for taking the time to share your review with us! We may have limited contractor options available in your area, but rest assured we do take pride in who we partner with. We welcome this feedback and will share your comments with our team to ensure our quality of service meets our customers’ expectations.

Jul. 20th, 2022

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Verified Customer

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Clay M. Johnson

every time I have reached out to 1st American, they have been helpful and courteous.

3 years ago Edited January 10, 2024

Reply from First American Home Warranty

Clay, Thank you for your review. It is fantastic to hear that your issue was resolved. We look forward to being there for you, should you ever need us again!

Jul. 14th, 2022

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Verified Customer

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Brenda Allen Oakland, CA

So far I have no complaints the about any the service I have received so far

3 years ago

Reply from First American Home Warranty

Brenda, Thank you for sharing your review with us!

Jul. 14th, 2022

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Verified Customer

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Joseph suarez Canton, MI

We need them only once and they came through great and professional.

3 years ago

Reply from First American Home Warranty

Joseph , We appreciate you taking the time to share your review. We look forward to being there for you, should you ever need us again!

Jul. 7th, 2022

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Verified Customer

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Susan K Beatson Killeen, TX

I have always had service requests handled professionally and timely.

3 years ago

Reply from First American Home Warranty

Susan, Thank you for sharing your review with us. It is wonderful to know that we were able to resolve your issue for you!

Jul. 8th, 2022

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Verified Customer

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Mike Moses Bend, OR

They were easy to work with when out hot water heater went out.

3 years ago

Reply from First American Home Warranty

Mike, We appreciate you taking the time to share your review with us! It is awesome to know that we were able to be there for you when you most needed it.

Jul. 7th, 2022

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Verified Customer

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Thomas Bright New Braunfels, TX

They have always provide expedient support and my issues are always fixed.

3 years ago

Reply from First American Home Warranty

Thomas, We appreciate your review. It is always great to hear when our customers are provided excellent service!

Jul. 7th, 2022

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Verified Customer

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Clara Burrell Pearl, MS

They made sure I was taken care of regarding any issues I had.

3 years ago

Reply from First American Home Warranty

Clara, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Jun. 30th, 2022

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Verified Customer

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william S adelman Pacific Palisades, CA

very efficient on getting a repair company to phone me to set an appointment

3 years ago

Reply from First American Home Warranty

William, We appreciate you taking the time to share your review with us!

Jul. 1st, 2022

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Verified Customer

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Linda Daytona Beach, FL

Gets the job done even if it takes more than one visit from a professional.

3 years ago

Reply from First American Home Warranty

Linda, We appreciate you taking the time to share your experience with us! We appreciate your continued trust in us.

Jul. 1st, 2022

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Verified Customer

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Brandy Colorado Springs, CO

Takes awhile to get things done and the actually repaired, but always do in the end

3 years ago

Reply from First American Home Warranty

Brandy, We appreciate you taking the time to leave a review! We do have a process when a claim is submitted, and apologize that this was taking longer than expected. We look forward to being there for you, should you ever need us again.

Jul. 1st, 2022

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Verified Customer

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Hope Wilson Folsom, CA

Generally the contractors I worked with were competent. However, experience some that were not.

3 years ago

Reply from First American Home Warranty

Hope, Thank you for sharing your review with us! Please know that we do complete internal surveys and monitor customer feedback on our contractor partners. We will share your comments with our team to ensure our quality of service meets our customers’ expectations.

Jul. 1st, 2022

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Verified Customer

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Fay Bradley Cottonwood, AZ

I think they charge to much each year plus they raised the service fee. We don't use them that much either

3 years ago

Reply from First American Home Warranty

Fay, Thank you for taking a moment to share your review. During renewal is a great time to add, or adjust your coverage and we are happy to go over that with you. We hope the next time you may need us, you will give us another chance to meet your needs.

Jul. 1st, 2022

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Verified Customer

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Sharon Savage Sun City West, AZ

They have always been there for us when we needed and never a problem.

3 years ago

Reply from First American Home Warranty

Sharon, Thanks so much for sharing your review!

Jun. 23rd, 2022

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Verified Customer

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Vanessa chen Antioch, CA

Took care of all the claims I made, the technicians are very professional

3 years ago

Reply from First American Home Warranty

Vanessa, Thank you for sharing what a great job the team did while servicing your claim!

Jun. 23rd, 2022

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Verified Customer

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David Jenoff Sun City, CA

On both my service requests they have both been completed in excellent time

3 years ago

Reply from First American Home Warranty

David, We are glad to heat that your service was able to be completed. We look forward to being there for you, should you ever need us again!

Jun. 23rd, 2022

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Verified Customer

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Willie and M Davis Birmingham, AL

No matter what the problem has been, they were quick to act and very efficient.

3 years ago

Reply from First American Home Warranty

We appreciate you taking a moment to share your review with us! We will continue to be here for you should you need us in the future.

Jun. 24th, 2022

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Verified Customer

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Cory Phelps Phoenix, AZ

First time home buyer and so glad I chose American Home for my warranty.

3 years ago

Reply from First American Home Warranty

Cory, Thank you for your review. We are thrilled that you chose us and we will continue to be here for you should you need us in the future!

Jun. 23rd, 2022

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Verified Customer

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Mike Fredericksburg, VA

Fast and reliable service, good communication, reasonable rates.

3 years ago

Reply from First American Home Warranty

Mike, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Jun. 24th, 2022

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Verified Customer

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Faye Smith Yucaipa, CA

I believe the warranty service is well worth the money for the peace of mind.

3 years ago

Reply from First American Home Warranty

Faye, Thank you for your review!

Jun. 23rd, 2022

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Verified Customer

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Sam&Judy Jackson, MS

All my problems were taken care of. Most of the time in a timely manor

3 years ago

Reply from First American Home Warranty

Sam and Judy, Thank you for sharing your experience with us!

Jun. 23rd, 2022

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Verified Customer

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Tami Dorraugh Volcano, CA

Always there when I need to get something covered fixed fast!

3 years ago

Reply from First American Home Warranty

Tami, It is always great to hear when our customers have a fantastic experience with us!

Jun. 23rd, 2022

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Verified Customer

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Deloris Waters Bakersfield, CA

I have only had to use them twice but all was taken care of in timely order

3 years ago

Reply from First American Home Warranty

Deloris, Thank you for taking time to share your experience with us! We are glad to know that we have been able to be there for you when you most needed it.

Jun. 23rd, 2022

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Verified Customer

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Ron Tarica Templeton, CA

They have always been very prompt and able to meet our needs.

3 years ago

Reply from First American Home Warranty

Ron, We appreciate you taking the time to share your five star review with us!

Jun. 16th, 2022

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Verified Customer

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Ralph Mendoza Santa Maria, CA

Excellent help and very clear explanation of whats warrantied

3 years ago

Reply from First American Home Warranty

Ralph, We appreciate you taking the time to share your review with us!

Jun. 16th, 2022

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Verified Customer

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Bonita Ashley Lakewood, WA

They followed through with the service until it was completed

3 years ago

Reply from First American Home Warranty

Bonita, Thank you for sharing your review. It is always great to hear when our customers are provided excellent service!

Jun. 9th, 2022

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Verified Customer

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Beverly Ann Hanel Goodyear, AZ

Was there when I needed them to take care of heating problem!

3 years ago

Reply from First American Home Warranty

Beverly Ann, It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future!

Jun. 9th, 2022

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Verified Customer

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Sujith Fremont, CA

All my appliances needs were taken taken of , with less hassle

3 years ago

Reply from First American Home Warranty

Sujith, We appreciate you taking the time to share your review with us. It is wonderful to know that you were provided five star service!

Jun. 9th, 2022

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Verified Customer

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Tom Handy El Paso, TX

I have used First American several times and it has been very helpful.

3 years ago

Reply from First American Home Warranty

Tom, It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future!

Jun. 9th, 2022

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Verified Customer

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Genevive Mingle Grand Prairie, TX

Efficiency , always been reliable and never had any issues with my claims

3 years ago

Reply from First American Home Warranty

Genevive, Thanks so much for taking the time to share your experience with us!

Jun. 9th, 2022

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Verified Customer

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Luis Hernandez Brawley, CA

Have not had any issues with service, just slight issue with contracted provider.

3 years ago

Reply from First American Home Warranty

Luis, Thank you for sharing your review with us! It is our goal to provide our customers with a successful resolution, and we will share your comments with our team to ensure our quality of service meets our customers’ expectations. We appreciate your continued trust in us.

Jun. 10th, 2022

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Verified Customer

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Anna A Talamo Las Vegas, NV

There is always a condition. I dont understand why if they are replacing an item do I need to make improvements

3 years ago

Reply from First American Home Warranty

Anna, Thank you for your review. Improvements may be required if something is needing to be brought up to code. Please reach out to us with your claim number and we can certainly look into this further for you.

Jun. 10th, 2022

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Verified Customer

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Frank Macciola Glendora, CA

A.Not easy to contact customer service,service company they provided was impossible to contact more than once.

3 years ago

Reply from First American Home Warranty

Frank, Thank you for your review. We are disappointed to hear that it has not been easy to contact our team. For your convenience, you can also check the status of a claim online through the Homeowner Center. The next time you may need us, we look forward to providing you great service.

Jun. 10th, 2022

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Verified Customer

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Ken Franklin El Dorado Hills, CA

Easy to use, fair company. Especially good for a new home purchase.

3 years ago

Reply from First American Home Warranty

Ken, We appreciate you taking a moment to share your review with us!

Jun. 2nd, 2022

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Verified Customer

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Bill Mazzola Dallas, GA

They do not give you the runaround they fix the problem or replace it

3 years ago

Reply from First American Home Warranty

Bill, It is great to know that we have been able to be there for you!

Jun. 2nd, 2022

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Verified Customer

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Mildred Daniels Summerfield, FL

Excellent technician professional and friendly. So is owner.

3 years ago

Reply from First American Home Warranty

Mildred, Thank you for letting us know what a great job the team did while servicing your claim. We look forward to providing you great service in the future!

May. 26th, 2022

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Verified Customer

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Suzanne Watters Rio Rancho, NM

Immediate response; very qualified person/company doing repairs

3 years ago

Reply from First American Home Warranty

Suzanne, We are thrilled to hear that you had such a positive experience with us and look forward to providing you great service in the future!

May. 26th, 2022

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Verified Customer

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Melvin M. Vuk Las Cruces, NM

fast response, great service technicians,professional approach

3 years ago

Reply from First American Home Warranty

Melvin, Thanks so much for sharing your five star experience with us!

May. 26th, 2022

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Verified Customer

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Kristen Lemire Chico, CA

Quick to respond to request, Friendly customer service, friendly contractors

3 years ago

Reply from First American Home Warranty

Kristen, Thanks so much for taking the time to share your experience with us! It is wonderful to know that you have been provided great service.

May. 26th, 2022

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Verified Customer

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Dan Taylor Oklahoma City, OK

They are concerned when you Have a problem. They always react very quick.

3 years ago

Reply from First American Home Warranty

Dan, We appreciate you taking time to share your five star review with us!

May. 26th, 2022

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Verified Customer

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Anne Bonowitz Columbus, OH

I've had good service...my dryer was fixed and my stove was replaced .

3 years ago

Reply from First American Home Warranty

Anne, It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future!

May. 24th, 2022

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Verified Customer

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Ruth weissich Baltimore, MD

Great customer service, fast response time, and excellent companies.

3 years ago

Reply from First American Home Warranty

Ruth, We appreciate you taking the time to share your five star review with us. It is awesome to know that you have been provided great customer service!

May. 24th, 2022

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Verified Customer

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Margaret Dexeus Gig Harbor, WA

Easy to contact and have a company soon to address my issues

3 years ago

Reply from First American Home Warranty

Margaret, It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future!

May. 24th, 2022

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Verified Customer

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Judy Huie Hayward, CA

FAHW cares and understand people that needs help to make life easier.

3 years ago

Reply from First American Home Warranty

Judy, We appreciate you taking the time to leave us such a kind review!

May. 24th, 2022

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Verified Customer

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Mary Phillips Vancouver, WA

FAHW is dependable, reasonably priced and they are prompt with your claim.

3 years ago

Reply from First American Home Warranty

Mary, We appreciate you taking the time to share your review with us. It is always great to hear when our customers are provided excellent service!

May. 12th, 2022

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Verified Customer

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Betty Daugherty Elizabethtown, KY

Fast service, service technicians top notch, jobs completed timely manner

3 years ago

Reply from First American Home Warranty

Betty, Thank you for sharing your five star experience!

May. 12th, 2022

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Verified Customer

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Kerry Vannatta Bardstown, KY

Haven't made a claim. Bought at a fair price that covers what I wanted.

3 years ago

Reply from First American Home Warranty

Kerry, Thank you for your review! We look forward to being there for you, should you ever need us again.

May. 12th, 2022

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Verified Customer

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Robert Phillips Kingsport, TN

Just a little expensive. The service is good, but 80.00 service fee plus yearly fee a little much.

3 years ago

Reply from First American Home Warranty

Robert, Thank you for taking a moment to share your review!

May. 5th, 2022

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