First American Home Warranty: Read 4,242 User Reviews From Real Homeowners

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Verified Customer

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Peggy Miller Maumelle, AR

They've been prompt and have lived up to the contract without hesitation.

3 years ago

Reply from First American Home Warranty

Peggy, Thank you for sharing your experience with us!

Sep. 28th, 2022

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Verified Customer

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Richard Lassiter Prescott, AZ

Speed and resolution in "fixing" what went wrong. Very easy to work with

3 years ago

Reply from First American Home Warranty

Richard, We appreciate you taking time to share your comments with us!

Sep. 30th, 2022

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Verified Customer

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Leah M Umbarger Walled Lake, MI

They respond quickly to any problems. Most of the time the problem is fixed within a few days.

3 years ago

Reply from First American Home Warranty

Leah, We appreciate you taking a moment to share your review with us!

Sep. 28th, 2022

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Verified Customer

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Catharine Cole Victorville, CA

Peace of mind. Easy to submit issue online. Fast response. Satisfaction.

3 years ago

Reply from First American Home Warranty

Catharine, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we were able to have this resolved for you so quickly! We look forward to being there for you, should you ever need us again.

Sep. 20th, 2022

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Verified Customer

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Sein Oh San Jose, CA

Technician had good skills and company gives me Good coverage

3 years ago

Reply from First American Home Warranty

Sein Oh, Thank you for sharing your review with us! We look forward to providing you great service in the future.

Sep. 19th, 2022

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Verified Customer

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cathy Heaton North Little Rock, AR

So far, they have been able to help me with any issues I've had.

3 years ago

Reply from First American Home Warranty

Cathy, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved!

Sep. 19th, 2022

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Verified Customer

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Ted Loef Bella Vista, AR

Haven't had to use them yet, but their customer service so far is great!

3 years ago

Reply from First American Home Warranty

Ted, Thank you for your review! We look forward to being there for you when you need us.

Sep. 20th, 2022

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Verified Customer

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Mary Prather El Dorado Hills, CA

Lack of clear communication. Unable to get a hold of customer service in a reasonable amount of time. Customer service has no idea what's going on

3 years ago

Reply from First American Home Warranty

Mary, Thank you for sharing your feedback with us. We certainly do our best to ensure overall satisfaction for our customers. We hope the next time you may need us, you will give us another chance to meet your needs.

Sep. 21st, 2022

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Verified Customer

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David Pauley Daniels, WV

They stand by their warranty. We were happy about that and satisfied they did.

3 years ago

Reply from First American Home Warranty

David, We appreciate you taking a moment to share your review with us!

Sep. 9th, 2022

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Verified Customer

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Jeffrey Baran Nottingham, MD

Good response to claim requestplumbing work was completed quickly

3 years ago

Reply from First American Home Warranty

Jeffrey, Thanks so much for sharing your great feedback with us regarding your recent service! We are thrilled to hear that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again.

Sep. 9th, 2022

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Verified Customer

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Susan Wells Newman, CA

I have had 4 clames and all were done fast and I am so glad I have them

3 years ago

Reply from First American Home Warranty

Susan, Thank you for your review! It is great to know that you have been provided prompt service.

Sep. 9th, 2022

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Verified Customer

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Anne Faulks Memphis, TN

Great service and friendly companies that service customers.

3 years ago

Reply from First American Home Warranty

Anne, We appreciate you taking the time to share your review with us. It is wonderful to know that you were provided five star service!

Sep. 9th, 2022

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Verified Customer

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Olimber Gonzalez Las Vegas, NV

Good customer service so far and the repair was pretty good.

3 years ago

Reply from First American Home Warranty

Olimber, Thank you for rating us five stars!

Sep. 9th, 2022

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Verified Customer

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Janine Martin Atwater, CA

They've been easy to contact and quick securing a reputable repair company.

3 years ago

Reply from First American Home Warranty

Janine, We appreciate you taking the time to share your five star review with us!

Sep. 9th, 2022

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Verified Customer

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J. Cheeks Cordova, TN

The HVAC company they used for our service was a week out for a service so we went w/o A/C a week.

3 years ago

Reply from First American Home Warranty

J, Thank you for sharing your experience with us. We appreciate your patience with the contractor as they work through their appointments. We will continue to be here for you should you need us in the future.

Sep. 9th, 2022

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Verified Customer

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Karen Garlington Tacoma, WA

Easy to file a claim. I was able to get a plumber within a few days

3 years ago

Reply from First American Home Warranty

Karen, It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future!

Sep. 1st, 2022

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Verified Customer

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Sharnay Orey Las Vegas, NV

Excellent customer service every time I call to ask questions.

3 years ago

Reply from First American Home Warranty

Sharnay, Thank you for your review. It is wonderful to know that when you need us, you are met with excellent customer service! We look forward to being there for you, should you ever need us again.

Sep. 1st, 2022

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Verified Customer

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Judy Kilpatrick Long Beach, CA

Just signed up, but their rate is better than former warranty.

3 years ago

Reply from First American Home Warranty

Judy, Thank you for taking the time to share your review. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Sep. 1st, 2022

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Verified Customer

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Timothy Hopper Texas City, TX

friendly staff and has always got the job done in a timely manner

3 years ago

Reply from First American Home Warranty

Timothy, Thank you for letting us know what a great job the team did while servicing your claim. We look forward to providing you great service in the future!

Sep. 1st, 2022

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Verified Customer

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Sandy Strein Burleson, TX

Repair person is on time, cleans his work area when he's finished and polite.

3 years ago

Reply from First American Home Warranty

Sandy, Thank you for letting us know what a great job the team did while servicing your claim! We look forward to providing you great service in the future.

Sep. 1st, 2022

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Verified Customer

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Dawn Frazier Ridgecrest, CA

when I call for service, the agent is ready to help get it done

3 years ago

Reply from First American Home Warranty

Dawn, Thank you for taking the time to share your five star experience with us!

Sep. 2nd, 2022

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Verified Customer

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Quin Chandler Kennedale, TX

Very dependable & trustworthy. Customer Service reps could be better.

3 years ago

Reply from First American Home Warranty

Quin, Thank you for taking the time to share your review with us!

Aug. 26th, 2022

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Verified Customer

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Loretta Torres Alice, TX

Fast service with very reasonable pricing with the best coverage

3 years ago

Reply from First American Home Warranty

Loretta, Thank you for leaving us a five star review! We will continue to be here for you should you need us in the future.

Aug. 26th, 2022

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Verified Customer

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Larry Jackson Sun City West, AZ

They find a contractor quickly and follow up with any issues

3 years ago

Reply from First American Home Warranty

Larry, Thanks so much for sharing your great feedback with us regarding your recent service! We are thrilled to hear that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again.

Aug. 26th, 2022

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Verified Customer

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Sherry Hyson Spring, TX

My problem was handled in a timely manner my out of pocket cost was reasonable

3 years ago

Reply from First American Home Warranty

Sherry, Thanks so much for sharing your awesome review with us regarding your recent service! We are thrilled to hear that we were able to have this resolved for you so quickly. We will continue to be here for you should you need us in the future.

Aug. 26th, 2022

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Verified Customer

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Gallegos Las Vegas, NV

Customer service , wallet friendly , affordable , quality service

3 years ago

Reply from First American Home Warranty

Gallegos, We appreciate you taking the time to share your five star review with us!

Aug. 26th, 2022

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Verified Customer

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Adrian Salt Lake City, UT

Great company with a great customer service and friendly staff

3 years ago

Reply from First American Home Warranty

Adrian, We appreciate you taking the time to share these kind words and appreciate your continued trust in us!

Aug. 26th, 2022

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Verified Customer

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CONSTANCE BALLARD Houston, TX

Excellent customer Services, very timely, knowledgeable, curtious

3 years ago

Reply from First American Home Warranty

Constance, Thank you for sharing your five star experience with us!

Aug. 26th, 2022

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Verified Customer

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Joe Byrne San Jose, CA

When we have needed support the Technicians are qualified and the support is well done

3 years ago

Reply from First American Home Warranty

Joe, Thank you for taking the time to share your review! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Aug. 26th, 2022

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Verified Customer

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Kenneth Hext Show Low, AZ

When I called for help: I got the standard answer: "I am sorry, that is not covered under your warranty".

3 years ago

Reply from First American Home Warranty

Kenneth, Thank you for your review. While our plans may not cover everything you need, we do offer additional coverage which allows you to tailor a plan more to your needs. During renewal is a great time to add, or adjust your coverage. Please reach out to us if you would like to discuss these options further.

Aug. 26th, 2022

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Verified Customer

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Fayza Ghazal Huntington Beach, CA

Timely responsive customer support. However, they increased the insurance premium by more than 50% in just one year!

3 years ago

Reply from First American Home Warranty

Fayza, We appreciate you taking the time to share your review!

Aug. 26th, 2022

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Verified Customer

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Kristine Tom Long Beach, CA

They arefrienndly, professional, helpful and get the job done!

3 years ago

Reply from First American Home Warranty

Kristine, We appreciate you taking a moment to share your five star experience with us!

Aug. 19th, 2022

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Verified Customer

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Roselyn Jewell Martinsburg, WV

the contractor that was send to me know what to do in a matter of minutes.

3 years ago

Reply from First American Home Warranty

Roselyn, Thank you for putting your trust in us! It is wonderful to know that the contractor was able to successfully resolve your issue. We look forward to being there for you, should you ever need us again.

Aug. 19th, 2022

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Verified Customer

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Pam Hutcherson Petal, MS

Friendly and seriously concerned about getting us help as soon as possible.

3 years ago

Reply from First American Home Warranty

Pam, We’re grateful for your kind review! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Aug. 19th, 2022

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Verified Customer

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THERESA EVERHART Raleigh, NC

THEY HAVE ALWAYS BEEN THERE WHEN WE NEEDED THEM. THEY HAVE BEEN AWESOME!

3 years ago

Reply from First American Home Warranty

Theresa, We appreciate you taking the time to share your five star experience with us!

Aug. 18th, 2022

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Verified Customer

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Angela T Delaney Fayetteville, NC

Good customer service and response time. I have had a contract with the company for over ten years.

3 years ago

Reply from First American Home Warranty

Angela, Thank you for leaving us a five star review. We are honored to have had you be apart of the First American Home Warranty family for over ten years! We will continue to be here for you should you need us in the future.

Aug. 19th, 2022

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Verified Customer

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Deb Demello Vallejo, CA

Call wait times. Not able to reach anyone to get status and waiting weeks for replacement appliance. Don't have any updates

3 years ago

Reply from First American Home Warranty

Hello Deb,

We apologize for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate you placed a claim on July 15, 2022, for your microwave keypad not working (Claim 311938435). We dispatched contractor, Sears, who reported the failure was caused by the unit’s control board and user interface shorting out. Sears recommended replacing the unit as the replacement control board and interface parts were no longer available. We have confirmed with you that the replacement unit was delivered on August 22, 2022.

Regarding your pest control claim (Claim 312007534), we have confirmed with contractor, Dewey Pest Control, that they will be contacting you directly to schedule an appointment for August 31, 2022. As such, we consider this claim pending. Thank you.

Aug. 24th, 2022

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Verified Customer

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Addam Heltsley Yuba City, CA

At their level, they have been prompt, helpful, and a good investment.

3 years ago

Reply from First American Home Warranty

Addam, We appreciate you taking the time to share your five star review with us! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Aug. 11th, 2022

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Verified Customer

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Marshall NGuessan El Paso, TX

Able to provide right contractor promptly vendor calls. Work was completed

3 years ago

Reply from First American Home Warranty

Marshall, We are elated to hear that the contractor was able to resolve your issue for you. We look forward to being there for you, should you ever need us again!

Aug. 11th, 2022

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Verified Customer

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Pamela Wolcott Surprise, AZ

They have been quick to respond and have fulfilled my needs.

3 years ago

Reply from First American Home Warranty

Pamela, We’re grateful for your kind review!

Aug. 11th, 2022

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Verified Customer

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William Herrmann Indio, CA

They are fair and provide good coverage which is better than others

3 years ago

Reply from First American Home Warranty

William, Thank you for your review! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Aug. 11th, 2022

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Verified Customer

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Brenda Shropshire San Jose, CA

They are committed to providing excellent, efficient and quick resolutions.

3 years ago

Reply from First American Home Warranty

Brenda, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Aug. 11th, 2022

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Verified Customer

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Charlotte Carlee Keystone Heights, FL

Truthful, answers to questions, stand's by their warranty standards.

3 years ago

Reply from First American Home Warranty

Charlotte, Thank you for taking the time to share your review. It is always great to hear when our customers have a fantastic experience with us!

Aug. 11th, 2022

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Verified Customer

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Jim Marshall Rio Vista, CA

Great service for the most part, however poor service providers for Garage Door repair in my area

3 years ago

Reply from First American Home Warranty

Jim, Thank you for sharing your comments with us. We may have limited contractor options available in your area, but rest assured we do take pride in who we partner with. We look forward to providing you great service in the future!

Aug. 12th, 2022

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Verified Customer

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Joel albenze Andersonville, TN

You are using contractors that do not do a good job. Sometimes cheaper is not better. And the wait times to talk to someone can be up to an hour

3 years ago

Reply from First American Home Warranty

Hello Joel. First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. According to our records, you placed a claim on July 31, 2022, for your water heater not working properly. First American dispatched Morgan Plumbing LLC, who reported a leaking water heater and recommended replacement. Additionally, the contractor reported they are unable to service your claim.

On August 18, 2022, First American dispatched Advanced Heating and Air to diagnose the water heater. The contractor will contact you directly to schedule an appointment.

First American considers this claim pending.

Aug. 18th, 2022

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Verified Customer

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Dickey C Charlotte, NC

Always prompt with response. Techs are proficient and polite.

3 years ago

Reply from First American Home Warranty

That is what we like to hear, Dickey! Please let us know if we could be of service to you.

Aug. 4th, 2022

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Verified Customer

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Michael Cedar Sherman Oaks, CA

Mostly had good experiences. Once in a while have needed recalls or different contractors.

3 years ago

Reply from First American Home Warranty

Thank you Michael for your feedback. If you need any assistance, please let us know.

Aug. 4th, 2022

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Verified Customer

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Michelle Reyes Robstown, TX

We have had a few issues in our home, and they have helped us in everything.

3 years ago

Reply from First American Home Warranty

Michelle, We appreciate you taking the time to share your review with us. It is wonderful to know that you were provided five star service!

Jul. 28th, 2022

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Verified Customer

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Kathy Brooks Baltimore, OH

All we have done so far is buy it, we haven't used it so we have no idea what reading they should have.

3 years ago

Reply from First American Home Warranty

Kathy, Thank you for sharing your review. We look forward to being there for you, should you ever need us.

Jul. 28th, 2022

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Verified Customer

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Arthur Posa

FAHW is an Excelent company but has some questionable/shady contractors.

3 years ago

Reply from First American Home Warranty

Arthur, Thank you for taking the time to share your review with us! We may have limited contractor options available in your area, but rest assured we do take pride in who we partner with. We welcome this feedback and will share your comments with our team to ensure our quality of service meets our customers’ expectations.

Jul. 20th, 2022

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