First American Home Warranty: Read 4,150 User Reviews From Real Homeowners

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Verified Customer

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Steve Cooper Carlsbad, CA

I'm on vacation - you rejected my request based on 1 of 3 criteria that works to your favor - which is to deny my claim.

1 year ago

Reply from First American Home Warranty

Steve, Thank you for your review. We are sorry to hear that you were experiencing these issues. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. If you are still experiencing a delay, please reach out to us directly and we can assist.

Jan. 10th, 2023

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Verified Customer

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Joyce Orecchia Santa Rosa, CA

They say what they do and do what they say efficiently and clearly.

1 year ago

Reply from First American Home Warranty

Joyce, Thank you for leaving us a five star review!

Nov. 30th, 2022

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Verified Customer

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JIM segroves Catoosa, OK

they fulfilled all expectations and took care of the problem.

1 year ago

Reply from First American Home Warranty

Jim, Thank you for taking the time to share your review!

Nov. 30th, 2022

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Verified Customer

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Samuel Caliman Blacklick, OH

Timing of response after claim is entered once time is scheduled they are on time

2 years ago

Reply from First American Home Warranty

Samuel, We appreciate you taking the time to share your experience with us!

Nov. 22nd, 2022

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Verified Customer

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Brenda Placerville, CA

value for my money very good, send qualified professional to device the job.

2 years ago

Reply from First American Home Warranty

Brenda, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Nov. 11th, 2022

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Verified Customer

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Mike Schill Nampa, ID

quick response time, excellent service technicians, and good cost factor

2 years ago

Reply from First American Home Warranty

Mike, Thank you for taking the time to share your review. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Nov. 11th, 2022

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Verified Customer

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Joyce Amarillo, TX

Response to request for service was prompt and solution to issue was timely.

2 years ago

Reply from First American Home Warranty

Joyce, We appreciate you taking the time to share your review with us!

Nov. 10th, 2022

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Verified Customer

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William Millard Gwynn Oak, MD

They are very helpful and courteous when needing information.

2 years ago

Reply from First American Home Warranty

William, We appreciate you taking the time to share your five star review with us!

Nov. 11th, 2022

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Verified Customer

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Sharry McNeel Vancouver, WA

Always promptly taking care of claims excellent customer service

2 years ago

Reply from First American Home Warranty

Sharry, Thank you for sharing your review. It is always great to hear when our customers are provided excellent service!

Nov. 9th, 2022

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Verified Customer

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Brian Gott Aurora, CO

Every time I have had to use it the process if very smooth and quick

2 years ago

Reply from First American Home Warranty

Brian, We’re grateful for your kind review!

Nov. 9th, 2022

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Verified Customer

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Stephen Gaal Hurricane, WV

Always quick to respond and get service personnel to the house

2 years ago

Reply from First American Home Warranty

Stephen, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service!

Nov. 9th, 2022

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Verified Customer

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RICHARD RUZZIN Grosse Pointe, MI

I had two events requiring attention. Both were handled very well in every way.

2 years ago

Reply from First American Home Warranty

Richard, We appreciate you taking the time to share your review with us!

Nov. 9th, 2022

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Verified Customer

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Kim Adams Placerville, CA

All my needs have breen met. I have referred 5 customers to you.

2 years ago

Reply from First American Home Warranty

Kim, Thank you for taking the time to share your review with us! We are thrilled that you have referred five customers to us. We appreciate your continued trust in us.

Nov. 9th, 2022

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Verified Customer

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Kenneth Kinard Shrewsbury, PA

Overall Customer Support! In most instances our issue was quickly resolved.

2 years ago

Reply from First American Home Warranty

Kenneth, Thank you for sharing your feedback with us! We are thrilled to know that your concerns have been resolved. We will continue to be here for you should you need us in the future.

Nov. 9th, 2022

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Verified Customer

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Dawn Remlinger Conroe, TX

They appear to cover more than other companies but I have not had to use service yet

2 years ago

Reply from First American Home Warranty

Dawn, Thanks so much for sharing your review with us. We will continue to be here for you should you need us in the future!

Nov. 9th, 2022

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Verified Customer

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Francisco Guzman Spring, TX

They do a good job. I still have little issues like long wait when trying to call them

2 years ago

Reply from First American Home Warranty

Francisco, Thank you for taking the time to share your review with us!

Nov. 9th, 2022

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Verified Customer

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Jerry Rothenberger Riverside, CA

They have bumped my rate of coverage 40+ percent at a time most Americans need some stability with rising cost of living

2 years ago

Reply from First American Home Warranty

Jerry, Thank you for being a valued customer. We appreciate all feedback received, as it allows us to see if there is a need for improvement in any area of our service. We hope the next time you may need us, you will give us another chance to meet your needs.

Nov. 9th, 2022

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Verified Customer

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LouAnn Scott Denton, TX

They have been very helpful. And have taken care of each instance quickly.

2 years ago

Reply from First American Home Warranty

LouAnn, Thanks so much for sharing your great feedback with us! We are thrilled to hear that we were able to have your claims resolved for you so quickly. We look forward to being there for you, should you ever need us again.

Oct. 28th, 2022

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Verified Customer

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Steven Barriere San Anselmo, CA

Responsive, prompt and nearly always provides good contractors

2 years ago

Reply from First American Home Warranty

Steven, Thank you for taking the time to share your five star review with us!

Nov. 1st, 2022

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Verified Customer

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Debbie Casteel Marysville, WA

Reliable & people you can count on & that's difficult to find nowadays

2 years ago

Reply from First American Home Warranty

Debbie, Thank you for taking a moment to share your review with us! It is great to know that we have been able to be there for you when you most needed it.

Nov. 1st, 2022

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Verified Customer

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Michael Dutra Manteca, CA

Have thus far been very responsive to needs and consistent with follow up.

2 years ago

Reply from First American Home Warranty

Michael, We appreciate you taking time to share your review with us!

Oct. 26th, 2022

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Verified Customer

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Judith Pitsinger Prescott Valley, AZ

This is an honest company and I have had them for many years

2 years ago

Reply from First American Home Warranty

Judith, Thank you for taking the time to share your review. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Oct. 20th, 2022

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Verified Customer

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Rosemary Roland Royse City, TX

Appointments are made as soon as they are given problem we're having.

2 years ago

Reply from First American Home Warranty

Rosemary, We appreciate you taking the time to share your review! It is great to know that your claims have been promptly responded to. We will continue to be here for you should you need us in the future.

Oct. 26th, 2022

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Verified Customer

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Edwardo Hernandez Carson, CA

Never had a problem with you and had someone come out within 2 days

2 years ago

Reply from First American Home Warranty

Edwardo, We appreciate you taking the time to share your review!

Oct. 14th, 2022

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Verified Customer

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Alfred Garcia North Richland Hills, TX

Except for the high service rate, I am satisfied with their service.

2 years ago

Reply from First American Home Warranty

Alfred, Thank you for taking a moment to share your review!

Oct. 14th, 2022

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Verified Customer

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Terry Hamilton Pahrump, NV

Every time I have called a work order they are prompt and very service minded.

2 years ago

Reply from First American Home Warranty

Terry, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved!

Oct. 13th, 2022

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Verified Customer

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Filitsa Visvikis San Jose, CA

Previous experience when I had an account in another property.

2 years ago

Reply from First American Home Warranty

Filitsa, Thank you for leaving us a five star review!

Oct. 14th, 2022

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Verified Customer

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david waseka Gardner, KS

so far they have done a satisfactory job with my experience and thats why i renewed my contract

2 years ago

Reply from First American Home Warranty

David, Thank you for your review! It is great to know that we have been able to be there for you when you most needed it.

Oct. 14th, 2022

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Verified Customer

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Bev Golder Saint Louis, MO

they are the best and give you the best service especially customer service

2 years ago

Reply from First American Home Warranty

Bev, Thank you for sharing your review. It is always great to hear when our customers are provided excellent service! We will continue to be here for you should you need us in the future.

Oct. 12th, 2022

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Verified Customer

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Dionisio Martinez Vail, AZ

They haven't failed us yet. Great home warranty, are always fast to respond.

2 years ago

Reply from First American Home Warranty

Dionisio, We appreciate you taking the time to share your five star review with us!

Oct. 12th, 2022

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Verified Customer

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Brandi Greene Lexington, NC

I've never had an issue with them. Quick to respond. Fair pricing.

2 years ago

Reply from First American Home Warranty

Brandi, We appreciate you taking the time to share your review with us!

Sep. 29th, 2022

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Verified Customer

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willie hagstrom Great Falls, MT

when i had a problem they answered shortly after i first called in the problem

2 years ago

Reply from First American Home Warranty

Willie, We appreciate you taking time to share your review! It is great to know that we have been able to promptly assist you. We will continue to be here for you should you need us in the future.

Sep. 30th, 2022

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Verified Customer

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Raymond Goulet Clearfield, UT

They have always been very responsive to provide whatever service we need.

2 years ago

Reply from First American Home Warranty

Raymond, We appreciate you taking the time to share your review with us. It is fantastic to know that you have been provided five star service!

Sep. 29th, 2022

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Verified Customer

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Marilyn Tatum Charleston, SC

They really try to resolve any service problem that i have in a timely matter

2 years ago

Reply from First American Home Warranty

Marilyn, We appreciate you taking a moment to share your five star review with us!

Sep. 30th, 2022

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Verified Customer

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Leslie Calianno Las Vegas, NV

Mostly good, sometimes can be fair. Not always cooperative in their resolutions.

2 years ago

Reply from First American Home Warranty

Leslie, Thank you for taking the time to share your review with us!

Oct. 12th, 2022

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Verified Customer

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Sherry L Bottlemy Morristown, TN

Great service and friendly. Very helpful and trustworthy. Very affordable.

2 years ago

Reply from First American Home Warranty

Sherry, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Sep. 28th, 2022

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Verified Customer

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Doug Mudford Redding, CA

I've used the service twice with excellent results I intend to renew.

2 years ago

Reply from First American Home Warranty

Doug, Thank you for putting your trust in us. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Sep. 28th, 2022

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Verified Customer

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Susan Chenault Crestview, FL

Reputation speaks to the issue. They are well thought of locally.

2 years ago

Reply from First American Home Warranty

Susan, Thank you for leaving us a five star review!

Sep. 28th, 2022

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Verified Customer

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Bob Lubold Albuquerque, NM

All Dealings with the company have been handled professionally

2 years ago

Reply from First American Home Warranty

Bob, It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future!

Sep. 28th, 2022

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Verified Customer

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J W Chandler Cabot, AR

Never had a problem with them when I have a problem. Wonderful people.

2 years ago

Reply from First American Home Warranty

JW, We appreciate you taking the time to share your five star review with us!

Sep. 28th, 2022

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Verified Customer

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Peggy Miller Maumelle, AR

They've been prompt and have lived up to the contract without hesitation.

2 years ago

Reply from First American Home Warranty

Peggy, Thank you for sharing your experience with us!

Sep. 28th, 2022

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Verified Customer

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Richard Lassiter Prescott, AZ

Speed and resolution in "fixing" what went wrong. Very easy to work with

2 years ago

Reply from First American Home Warranty

Richard, We appreciate you taking time to share your comments with us!

Sep. 30th, 2022

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Verified Customer

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RALPH ARNOLD Memphis, TN

they work for you right alway and let you know what going on

2 years ago

Reply from First American Home Warranty

Ralph, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Sep. 28th, 2022

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Verified Customer

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Leah M Umbarger Walled Lake, MI

They respond quickly to any problems. Most of the time the problem is fixed within a few days.

2 years ago

Reply from First American Home Warranty

Leah, We appreciate you taking a moment to share your review with us!

Sep. 28th, 2022

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Verified Customer

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cathy Heaton North Little Rock, AR

So far, they have been able to help me with any issues I've had.

2 years ago

Reply from First American Home Warranty

Cathy, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved!

Sep. 19th, 2022

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Verified Customer

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Catharine Cole Victorville, CA

Peace of mind. Easy to submit issue online. Fast response. Satisfaction.

2 years ago

Reply from First American Home Warranty

Catharine, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we were able to have this resolved for you so quickly! We look forward to being there for you, should you ever need us again.

Sep. 20th, 2022

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Verified Customer

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Sein Oh San Jose, CA

Technician had good skills and company gives me Good coverage

2 years ago

Reply from First American Home Warranty

Sein Oh, Thank you for sharing your review with us! We look forward to providing you great service in the future.

Sep. 19th, 2022

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Verified Customer

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Ted Loef Bella Vista, AR

Haven't had to use them yet, but their customer service so far is great!

2 years ago

Reply from First American Home Warranty

Ted, Thank you for your review! We look forward to being there for you when you need us.

Sep. 20th, 2022

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Verified Customer

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Mary Prather El Dorado Hills, CA

Lack of clear communication. Unable to get a hold of customer service in a reasonable amount of time. Customer service has no idea what's going on

2 years ago

Reply from First American Home Warranty

Mary, Thank you for sharing your feedback with us. We certainly do our best to ensure overall satisfaction for our customers. We hope the next time you may need us, you will give us another chance to meet your needs.

Sep. 21st, 2022

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Verified Customer

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Jeffrey Baran Nottingham, MD

Good response to claim requestplumbing work was completed quickly

2 years ago

Reply from First American Home Warranty

Jeffrey, Thanks so much for sharing your great feedback with us regarding your recent service! We are thrilled to hear that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again.

Sep. 9th, 2022

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