OneGuard Reviews
7.3
Overall Score
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Verified Customer
Review Source
Sona Devadanam Missouri City, TX
OneGuard is outstanding in its commitment to its clients regarding coverage and customer service. Their entire staff are professional, friendly, caring and go above and beyond to listen to their clients needs and concerns. Additionally and more importantly they make it right when errors are made by their Vendors (Service Company such as overpricing, erroneous diagnosis of breakdowns.
One such example was recently when two AC companies misdiagnosed the AC issues at my properties. I asked for a call back from a manager at OG on June 5 th . I will take this opportunity to commend, Niquan W for her call and patience in listening to me vent for half an hour as I was extremely irate, disappointed and frustrated. She took ownership of the problems, committed to following my cases and sent me her contact information. She sent another vendor for a 2 nd opinion who repaired the AC, made the right recommendations and resolved the issues.
Employees are the greatest asset to a company as they are the face of the company. Niquan W is a tremendous asset to OneGuard and I’m confident they are aware of it. I have been a loyal customer of OG for four years because they uphold their service and coverage commitment to their customers.
2 years ago Edited January 10, 2024
Reply from OneGuard
Dear Sona Devadanam, Thank you so much for the 5 star review regarding your recent customer service experiences with OneGuard Home Warranties! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire OneGuard team, thank you again! We truly value your business and recommendation, and we look forward to serving you in the future. OneGuard Home Warranties
Jun. 13th, 2022
Verified Customer
Review Source
Betty L. Ireland Sun City West, AZ
Honesty, Integrity, Dependability, Proactiveness, realiabilty! Everyone from customer service to every repairman that enter my home have shown respect, concern, and appreciation for your valuable customers who without them you would not exist! Your repair employees are an extension of all those at the top of the ladder! I hope you always remember to not only appreciate all the amazing technicians you have; but show it and tell them so they know....it will unite you even more and will want to remain in your employ! Thank You for 15 years of excellent customer service for our home repairs! And thank you for all your repairman; they are all excellent and have always made your customers their number one priority!
3 years ago
Reply from OneGuard
Dear Mrs. Ireland, Thank you so much for the 5 star review and providing such amazing feedback and testimony regarding your positive customer service and contractor experiences with OneGuard Home Warranties over the last 19 years! Providing swift resolution by service professionals that are dependable and knowledgeable is exactly what we strive to do, and we are ecstatic to hear about your experiences. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties
May. 11th, 2021
Verified Customer
Review Source
Mary Beth Storer Georgetown, TX
Excellent value for the money. One Guard only deals with reputable service companies, so the techs who arrive are polite, well trained, and professional. So far I've had my A/C serviced, the heater serviced, and my refrigerator ice maker is working again once I called One Guard. I've just renewed with them again through Michelle H. She provided excellent customer advice and I even earned a discount. She was informative, intelligent, advised me on the services I had previously, and made the renewal process a very easy one for me. Best of all, with One Guard and Michelle helping me, I don't have
any worries about my house!
3 years ago Edited January 10, 2024
Reply from OneGuard
Dear Ms. Storer, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Apr. 22nd, 2021
JM Homeowner
My communications with Ms. Jennifer B is the SOLE reason for the above 5-star rating! After multiple phone calls and emails, including via the BBB website - She was the first LISTENING ear and voice that finally reminded me of the OneGuard I've been with for the past 10 years! I was considering leaving OneGuard and actually felt as if OneGuard was leaving me first, but not only did she take ownership for OneGuard, but she made me feel as if my household situation mattered! I was concerned when first buying home leaving a landlord, but then connected with OneGuard-Peace. Well OneGuard, with customer service like THAT, you can't get rid of me so easily! Thanks Jennifer!
6 months ago Edited May 29, 2024
Reply from OneGuard
Dear JM Homeowner, Thank you so much for the 5 stars and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Jennifer B.! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. We agree! Jennifer provides exceptional customer service, and your kind words really made her day. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties
May. 30th, 2024
Verified Customer
Review Source
Julie Gardner Las Vegas, NV
We asked to have the house rekeyed after we bought our new house. For some reason there was a disconnect between the company and One Guard. After a month of waiting, I contacted One Guard and they were on it immediately. They contacted the company and the house was rekeyed the same day. Unfortunately, they did not reset the garage door opener or key pad. The key company said it was not part of the rekeying that is covered. I thought it was since it was stated that it was on our email.
2 years ago
Reply from OneGuard
Dear Ms. Gardner, Thank you so much for the 5 stars and providing such thoughtful feedback regarding your recent customer service experience with OneGuard Home Warranties! Your satisfaction is our utmost priority, and it is always a distinct pleasure to assist you with all your home service and home warranty needs. Please also accept our apology for any misinformation regarding the re-key, and thank you for your understanding regarding our service offerings. If you ever need additional help with any of your service requests or have questions about coverage, we are available 24/7, 365 days a year, to offer our personalized assistance. OneGuard Home Warranties
Jan. 10th, 2022
Verified Customer
Review Source
Carole Soldan South Lake Tahoe, CA
I've been with them for about 12 years. When I request service they have always been polite, the appt set up quickly. the service guy arrives on time- if not I receive a call, they know what they are doing, and before it they are done.O f course I have had a very few frogs as well.I also chat a little and often ask how they like One Guard mostly they are happy.
2 years ago Edited January 10, 2024
Reply from OneGuard
Dear Ms. Soldan, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties over the last 12 years! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. On behalf of the entire team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 6th, 2022
Verified Customer
Review Source
Kary Kemble Houston, TX
If there was a 4.5 I would have selected that, because I actually I thought of leaving One Guard, but lately, ( I don't know if they have changed management or philosophy but my last experiences with One Guard have been excellent from customer service to the service providers. So I'll keep my contract for at least 1 more year, possibly longer if they continue to provide this kind of service.
3 years ago
Reply from OneGuard
Dear Ms. Kemble, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 6th, 2021
Verified Customer
Review Source
John Salazar Tempe, AZ
I have had the opportunity to use OneGuard for almost 2 years now. They are, by far, the best in class when it comes to warranty companies. When there was a question/issue with my account, Christopher S was quick to address the minor issue and get everything right. Their online technologies make it easy to do a service request, and to remind you of your coverages. I have even taken advantage of their additional services at nominal cost (e.g. garage remotes and house re-keying)! I will always have a OneGuard warranty for my home!
3 years ago Edited January 10, 2024
Reply from OneGuard
Dear Mr. Salazar, Thank you for taking the time to submit a review regarding your experience with OneGuard Home Warranties. We constantly strive to provide best-in-class service and the most comprehensive coverage in the industry at a competitive cost, and we are happy you have chosen OneGuard for all your home warranty and home service needs. We also offer coverage plans to best suit your needs and budget. On behalf of the entire team, thank you for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 2nd, 2021
Verified Customer
Review Source
E.R. Marks Sun City, AZ
Because of the service provided by my LOCAL Homeowner Sales Advisor, Christopher S (local OneGuard office in my area). HAVING SOMEONE LOCAL with "boots on the ground" always beats calling a national toll free number. Chris is a premier professional who genuinely cares about the concerns and needs of his customers. He has a been great help to me on more than one occasion. My bill needed adjustment and he took care of it swiftly and graciously.
3 years ago
Reply from OneGuard
Dear E.R. Marks, Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and Chris! Our top priority is your satisfaction, and we always appreciate the opportunity to assist you with all your home warranty and home services needs. We agree! Chris is a premier professional that genuinely cares and your kind review really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 1st, 2021
Verified Customer
Review Source
cindy sigmon Austin, TX
We've been with them for a number of years and luckily never had a claim. Recently our garage spring broke and we didn't realize that was covered. We had a repair company come out and also our garage door opener had issues. So we call One Guard and they sent out repair guy. We found out after the fact that the springs were in fact covered. We contacted One Guard and requested and refund. We were very pleased and surprised that they graciously refunded us our out of pocket money.
3 years ago
Reply from OneGuard
Dear Ms. Sigmon, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 9 years. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties
Jun. 9th, 2021
Verified Customer
Review Source
Harold Honeyman San Jose, CA
No thirty day waiting period for call outs, after you start your coverage. Don't like having to wait several days for an HVAC technician to come investigate my HVAC issue and repair it. I understand One Guard is at the mercy of whatever company they contract with for the repairs, it is still very frustrating. One Guard customer service is always very good and they really try to get your service scheduled as quickly as possible.
3 years ago Edited January 10, 2024
Reply from OneGuard
Dear Mr. Honeyman, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service interactions with OneGuard Home Warranties! Our top priority is your satisfaction, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 30th, 2021
Verified Customer
Review Source
Carlisle Phoenix, AZ
I have Used OneGuard home warranty and the service, response time, vendors and easy app access are excellent. I have The added coverage for my pool equipment and I love The services they also have like carpet cleaning and weed maintenance.
They have repaired plumbing and electrical issues as well. The vendors are timely and do great work. Best warranty company I ever Had
3 years ago Edited January 10, 2024
Reply from OneGuard
Dear Carlisle, Thank you so much for the 5 star review and positive testimony regarding your service experiences with OneGuard Home Warranties and our quality service contractors! Providing best-in-class service, completed by fast and friendly professionals, is exactly what we strive for as your home warranty provider, and we are excited to hear that this has been your experience. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 28th, 2021
Verified Customer
Review Source
Brenda
OneGuard has been great to work with. I had 2 different experiences the first time was my furnace not delivering hot air properly. I was able to go online and request service and pay my service fee with no problem and the contractor took care of the problem. Recently, my hose bib on my house was leaking about the same time my garbage disposal decided to die called in request service paid only one service fee and job done. What an outstanding company no taking me through any problems. I enjoy working with OneGuard!
4 years ago Edited January 10, 2024
Reply from OneGuard
Dear Brenda, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your customer service experiences! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 1st, 2020
Verified Customer
Review Source
Harper
Follow up needs improvement- I recently put in a service request to have my microwave looked. A service technician came out and looked at the microwave and determined that the microwave need a part in order to fix and left. However, that same afternoon another service provider called to schedule an appointment to come out to take a look at the microwave. It would have been nice get a call or email from Oneguard to let us know that the first service provider couldn’t fix the microwave and a second one would be coming. The little things. By the way the second service provider did fix the microwave.
4 years ago
Verified Customer
Review Source
Bill Salvatore Gilbert, AZ
I* have been a fulltime Realtor here in Arizona for 20 years. I have dealt with on a personal basis as well as for my clients. I have had at least 5 Home Warranty Companies over that time period. I feel One Guard answers all my concerns. Value, Customer Service, Professionalism. I have been with One Guard for 4 years now and will continue with them. Bill Salvatore / Arizona Elite Properties
4 years ago Edited January 10, 2024
Verified Customer
Review Source
Mark
OneGuard has been there for us for 14 months and counting! They always answer the call 24/7 with a friendly voice. We have several issues with our home that we didn’t really expect they have saved us $3,000 already! When we first moved in they saved us so much time and stress by finding and often contacting all the vendors we needed to set up the home. It was awesome. We will be with them for quite sometime.
4 years ago
Verified Customer
Review Source
AG
As my house has gotten older, it became necessary to hire various contractors to fix things that were breaking down from normal wear and tear. A friend told me about OneGuard Home Warranty and she was very happy with the service they provided. At first I was skeptical but I soon learned that it was worth spending the money. Do I wish the annual/monthly fee was cheaper? Of course, but when you compare it to the insurance premiums paid for house and car, I at least feel I am getting my money's worth because I pay one flat rate to the contractors instead of getting charged by the hour. Additionally, their customer service is great. Whenever I have a question about my policy, the customer service personnel are helpful.
4 years ago
Verified Customer
Review Source
Alejo Cruz Peoria, AZ
I've been with OneGuard Home Warranties for several years. Each time I've called them they have responded expeditiously and with courtesy. In addition, if I had a specific request to use a company of my choice they have always accommodated it. Ana M was no exception today. I requested Clear Pool Solutions LLC and she immediately sent the Service Request to them. Thank you Ana and thank you OneGuard.
4 years ago Edited January 10, 2024
Verified Customer
Review Source
Norm Brenna Peoria, AZ
I have had Oneguard as far back as when it started as Service One. IT HAS SAVED ME MANY TIMES.Years ago when all of the other home warranty companies would come in to Ken Meade realty offices wanting to get our agent's to promote their home warranty I would give them the Service One and or One Guard brochure and say if you can match this brochure I will consider using you. They all said we can't do it the way they do and stay on business.Long story but is true.
4 years ago
Verified Customer
Review Source
Stephanie Avondale, AZ
Oven quit 3 weeks before Thanksgiving. It took a couple of days for the contractor to call me and then a week before they came out (not OneGuard's fault). But, after the contractor came out and diagnosed the concern, Angela called me to tell me I was getting a new oven. The contractor told me it would just be a replacement part. Well, according to Angela the replacement part was only $100 less than a total replacement. Because of Angela, our Thanksgiving is saved.
4 years ago Edited January 10, 2024
Review Source
Joyce Fought
I signed up with One Guard when I purchased my home. I never had a warranty so wasn’t sure what to expect and I agreed to try it for one year. Three years later I am still a customer! This company is amazing. They offer so many services at a reasonable price and all contractors you can count on. It’s really easy to get help and the contractors respond right away. If you are considering a home warranty call Sarah M!
7 months ago
Reply from OneGuard
Dear Ms. Fought, Thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Sarah M.! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 3 years. On behalf the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
May. 7th, 2024
Verified Customer
Review Source
Janeen Gaston Peoria, AZ
I have been a customer for 13 years. Service used to be 5 star. Prompt responses great communication and quick resolve. Now the communication is terrible and my latest experiences have resulted in 3 different second opinions. This last one takes the cake. Pool pump died. Fist company said it was an act of god. Second opinion said otherwise only nobody from OneGuard bothered to reach out and tell me anything. I still have not received a call or an offer to upgrade my pump. When I called I was told it was in authorizations and someone would be calling me from there. Next thing I know the serviceman was scheduling to come out and replace the pump with still no communication from OneGuard. He even put in a request stating my desire to upgrade and he hasn't received a response either.
2 years ago
Reply from OneGuard
Dear Ms. Gaston, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is our number one priority and we sincerely regret the frustration. We have left you a voice message seeking to address your concerns and offer our personal assistance. Thank you again for your consideration. OneGuard Home Warranties
Nov. 28th, 2022
Verified Customer
Review Source
Michael Pearlmutter Henderson, NV
I'm a fairly new customer. After purchasing the product the only contact I have had with them is One Guard reminding me that I was due for my furnace tune-up. I contacted them and they did all the rest. I'm ready for winter. Thank You!
2 years ago
Reply from OneGuard
Dear Mr. Pearlmutter, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Nov. 22nd, 2022
Verified Customer
Review Source
tom tulig Austin, TX
In most cases we have had excellent results. Occassionally there is a "glitch" in items not being covered (that should be), or silly limitations on when an annual AC check could be done. But in general they have been very good.
2 years ago
Reply from OneGuard
Dear Mr. Tulig, Thank you so much for the 5 stars regarding your customer service experiences with OneGuard Home Warranties! It is always our distinct pleasure to provide the most comprehensive coverage and best-in-class service, and we sincerely appreciate the feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Oct. 27th, 2022
Verified Customer
Review Source
John Deschene Phoenix, AZ
The couple times that we have had to use OneGuard the staff has been very professional and courteous to our situations. The response time from the vendors that OneGuard has chosen to use have also been very responsive in a timely manner
2 years ago
Reply from OneGuard
Dear Mr. Deschene, Thank you so much for the 5 stars and providing such thoughtful feedback regarding your customer service experiences with OneGuard Home Warranties and our service contractors! Customer satisfaction is our utmost priority, from the first call for service to the completed repair, and it is always a distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 14th, 2022
Verified Customer
Review Source
Linda Mardel Sun City, AZ
On Guard has been my home warranty provider since 1997 when they they were Service One. Because if the prompt professional attention we get with One Guard, I have never considered any other company. I always recommend One Guard to friends who are shopping for a home warranty company.
2 years ago
Reply from OneGuard
Dear Ms. Mardel, On behalf of the entire team, thank you so much for the 5 stars and sharing such positive remarks regarding your outstanding customer service experiences with OneGuard Home Warranties! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 20 years. Thank you again! We truly value your loyal business and recommendations, and we look forward to serving you in the future. OneGuard Home Warranties
Apr. 25th, 2022
Verified Customer
Review Source
Alexandriah Stahr Maricopa, AZ
I called when my fridge gave out. They immediately set up appointment for appliance repair. The made 2 visits, 1 to diagnose and 2nd to install the motherboard. I now have a renewed fridge which I expect to last for some time. One guard took care of it and I'm very happy with result.
2 years ago
Reply from OneGuard
Dear Ms. Stahr, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 4th, 2022
Verified Customer
Review Source
Ron Pruett New River, AZ
One guard provides very good, responsive services. Their CS reps always try and accommodate emergency service needs. Typically, if no contractors can be scheduled in a timely manner to correct a problem, they will call and find a contractor that can. Thanks One Guard!
3 years ago
Reply from OneGuard
Dear Mr. Pruett, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 10th, 2021
Verified Customer
Review Source
Raymond Leach Sun City, AZ
I have OneGuard to cover my major appliances, but I also use their services like carpet cleaning, window washing, etc. I am not sure if I actually save anything with these services, but it is helpful to not have to search for such services myself.
3 years ago
Reply from OneGuard
Dear Mr. Leach, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our number one priority is customer satisfaction, and your testimony and the value you find in the services we offer is exactly what we strive for. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Dec. 10th, 2021
Verified Customer
Review Source
Gail Cooley Surprise, AZ
OneGaurd is a Great Home Warranty to have. Gives me peace of mind having OneGuard in my corner when something needs fixing or simply scheduling my annual updates on our heating and air conditioning units. OneGaurd also responds very quickly to my calls. I have no problem recommending OneGuard for your home warranty and it needs.
3 years ago
Reply from OneGuard
Dear Ms. Cooley, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 19th, 2021
Verified Customer
Review Source
Jeff Garris San Luis Obispo, CA
OneGuard processed our claim quickly but the claims person was rude to my wife and myself on four separate occasions. We asked for an itemized invoice for our out of pocket cost, he didn't seem please that he had to go through the extra work to email us the invoice. His attitude towards us was very poor when we had phone conversations about the process and updates. Service and install was completed in 21 days which seems reasonable. Our experience might have been better if we would have had a different claims agent. TLC Refrigeration and Air Conditioning did a great job.
3 years ago
Reply from OneGuard
Dear Mr. Garris, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Your satisfaction is always our top priority, and we regret any frustration. Please know we are reviewing your service request to ensure a high-level of service for all our valued homeowners. We sincerely hope to restore your faith in the wonderful services OneGuard has to offer and thank you again for your consideration. OneGuard Home Warranties
Nov. 4th, 2021
Verified Customer
Review Source
Carol Missouri City, TX
Responsive to customer needs. I had a water heater problem. The first company gave me an appointment 7 days out. I called Guardian again and explained the issue. The representative called other companies, found one that could come out the next day and made the appointment for me. This is EXCELLENT service.
3 years ago
Reply from OneGuard
Dear Carol, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Oct. 15th, 2021
Verified Customer
Review Source
Patricia Fox Sun City, AZ
They responded quickly and professionally to my request. And when we needed additional work done. Because it was within the 30 day time frame,there was no additionalout of pocket expense for me. All wor was completed in a timely and competent manner..
3 years ago
Reply from OneGuard
Dear Ms. Fox, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Oct. 15th, 2021
Verified Customer
Review Source
Carlos Giraldo Leander, TX
In my first 3 weeks, I've used OneGuard to leverage their resources for services at my new investment property and the response time has been amazing. I usually get a response within an hour or two of submitting ticket on the mobile app and within 4 hours by trade to schedule service.
3 years ago
Reply from OneGuard
Dear Mr. Giraldo, Thank you so much for the 5 star review and such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 16th, 2021
Verified Customer
Review Source
Jennie proszek Gilbert, AZ
It would be five star but last two years hot water heater problems, one guard stated they would not authorize repair or replacement due to it was heating water, that want the problem color of water was brown at times and not heating hot finally last year it had to be replaced it stop working and began leaking, however excellent service on air conditioner fan was replaced within 24 hours before it totally broke down in 115 plus degree weather
3 years ago
Reply from OneGuard
Dear Ms. Proszsek, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 5 years. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Jul. 2nd, 2021
Verified Customer
Review Source
Rae Martinez Phoenix, AZ
They are easy to work with - can call or use computer to turn in a service request. They are prompt in contacting you with the name of the company that will provide service. They work with good companies. I have only had one issue with one company and One Guard rectified it.
3 years ago
Reply from OneGuard
Dear Ms. Martinez, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Providing swift resolution by service professionals that are dependable and knowledgeable is exactly what we strive to do, and we are extremely happy to hear about your experiences. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 2nd, 2021
Verified Customer
Review Source
Doug Reske Keller, TX
Quick and easy to request service. Company they select always respond quickly and and are always good companies woth good customer service. For example, our garage door spring broke Satuyrday May 29th, and a comapany was sent out Monday (Memorial Day) and spring replaced!!!
3 years ago
Reply from OneGuard
Dear Mr. Reske, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback. Thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 26th, 2021
Verified Customer
Review Source
DH Chandler, AZ
While they may cost a little more than competitors, they are good with approving warranty claims and use higher quality and more honest service providers. Beware of low cost home warranty companies as you will get run around and they will try everything to not approve your claims.
3 years ago
Reply from OneGuard
Dear DH, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and offering comprehensive coverage at a competitive cost, and the value you find in our services is exactly what we strive for as a leading home warranty provider. On behalf of the entire OneGuard team, thank you for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Apr. 22nd, 2021
Verified Customer
Review Source
John B Glendale, AZ
During a warranty claim, they set me up quick with a contractor to fix my issue, however it was a bad contractor. I went around 3 days without hot water only to have the contractor cancel and try to reschedule. I don’t think this is one guards fault, but maybe they should look for the fastest available contractors for their customers. I called when the first contractor canceled and they set me up with someone who was out and next day and fixed my issue easily.
3 years ago
Reply from OneGuard
Dear John B, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! It is our constant endeavor to provide timely repairs, and we sincerely regret the frustration. We appreciate your transparency in detailing this experience and are pleased to hear that our service contractor restored your water heater to proper working order. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Apr. 22nd, 2021
Verified Customer
Review Source
David Horn Kennedale, TX
Been with them over 17 years, and only had one bad experience. Their contractor tried to sell me additional services that were not required. I contacted customer service , explained the situation and requested that the contractor not be used again. Customer Service complied with my request.
3 years ago Edited January 10, 2024
Reply from OneGuard
Dear Mr. Horn, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties and our excellent contractors! Ensuring quality repairs are completed by knowledgeable and friendly professionals is what we strive for, and we appreciate your positive remarks and the opportunity to assist. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business of 10 years and look forward to serving you in the future. OneGuard Home Warranties
Apr. 21st, 2021
Verified Customer
Review Source
Robert Conen Sun City West, AZ
We have maintained our One Guard Home Warranty following the first year we moved in to our home (total or 7 years). They have responded to "emergencies" and kept us informed of recommended periodic maintenance. Their prices are reasonable and competitive. The have good companies available for regular maintenance as well as "emergencies".
3 years ago
Reply from OneGuard
Dear Mr. Conen, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties over the last 7 years! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive for, and we are extremely happy to hear how pleased you are with the level of service and support you receive, and the great value you find in your OneGuard plan. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 22nd, 2021
Verified Customer
Review Source
Juan Aristizabal Gilbert, AZ
Extremely easy to file a claim and the response time from the providers is amazing. Also, very easy process to go back to them if the repairs didn't work, for instance, they repair our range and it still wasn't working so OneGuard replace the whole unit without any hassle and extremely fast.
3 years ago
Reply from OneGuard
Dear Mr. Aristizabal, Thank you so much for the 5 star review and remarks regarding your wonderful customer service experiences with OneGuard Home Warranties! Our top priority is customer satisfaction, and your testimony regarding ease of service and quality workmanship is everything we strive for as your home warranty provider. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Mar. 16th, 2021
Verified Customer
Review Source
Adrienne Porter Lancaster, TX
Paul has excellent customer service. He answered all my questions and made my payment very easy. He even set up auto pay for me. One Guard offers outstanding coverage and my warranty has really come in hand with my 1st year of home ownership. I have renewed my policy against! Thank you One Guard.
3 years ago Edited January 10, 2024
Reply from OneGuard
Dear Ms. Porter, On behalf of the entire team, thank you so much for the 5 star review and positive remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and providing a level of service that exceeds your expectations is our number one priority and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. Thank you again for entrusting OneGuard! We truly value your business and look forward to serving you soon. OneGuard Home Warranties
Feb. 24th, 2021
Verified Customer
Review Source
Michael Reed Glendale, AZ
This is my first experience with a home warranty company, so I'm not sure if this is true of all home warranty companies. When I wrote a Google review about this experience, I received a computer generated response, like a digital shoulder shrug from the company. I'm really disappointed in how pool equipment is worded for coverage. Especially for a new pool owner who called for service for a leak in what appears to be the primary plumbing of the pool. Apparently even though it appears to be the primary loop of plumbing, the part wasn't covered, leaving me having to pay the service fee to have the contracted company tell me it's not a covered part. I was able to fix the part myself for less than the service charge from OneGuard. Maybe in this advanced digital age, a photo of the failing part could've bee submitted, and informed the part wasn't covered, and avoid this whole experience? I now feel apprehensive calling to use the home warranty especially if it involves pool parts, or items in the home I'm not 100% sure are covered. I also feel the need to keep the policy strictly for the coverage of aging items in the home, A/C. The representative on the phone was nice, and I don't hold them responsible as they are just following policy.
3 years ago
Reply from OneGuard
Dear Mr. Reed, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction remains at the forefront of our priorities and we sincerely regret the outcome of your service request. In your situation, OneGuard confirmed the breakdown of the union for the pop-up heads were not a covered item under the service plan. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Please know we appreciate your understanding with respect to coverage. We truly value your business and hope to restore your faith in OneGuard and the great services we strive to offer. OneGuard Home Warranties
Feb. 5th, 2021
Verified Customer
Review Source
Suzi Wiggins Chandler, AZ
I have been with One Guard for about 10 years. Even though it is a bit pricey each year, I love the convenience of calling when I have a repair and having them connect me with the proper company to fix my problem. Every repair person I have encountered has been wonderful.
3 years ago
Reply from OneGuard
Dear Suzi Wiggins, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your positive customer service experiences with OneGuard Home Warranties and wonderful service contractors! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home service needs, and provide the peace of mind you deserve. Thank you again for entrusting OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 25th, 2021
Verified Customer
Review Source
Robert Harmon
They bail me out 3 times on things that went bad all 3 things happen in 1 year number 1 was upstairs in the bathroom water was leaking down the wall they fix that number 2 was ceiling fan quit working they replace the ceiling fan and number 3 was hose bib outside on my patio was leaking they replace that thank you one guard
4 years ago
Reply from OneGuard
Dear Mr. Harmon, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and we love the positive feedback and always appreciate the opportunity to help. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Nov. 23rd, 2020
Verified Customer
Review Source
Edmund Kulsick
Calling for a service request is easy, and the service provider consistently calls within teh promised window. It's GREAT relief knowing that I'll have someone to fix my problem, whatever it is, in a very short period of time.
4 years ago
Reply from OneGuard
Dear Mr. Kulsick, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your positive customer service experiences with OneGuard Home Warranties and our service contractors! Providing you and your family with the peace of mind you deserve is our top priority, and we always appreciate the opportunity to help. Thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your loyal business of 14 years, and look forward to serving you again in the future. OneGuard Home Warranties
Nov. 25th, 2020
Verified Customer
Review Source
Mike p Chandler, AZ
Alicia P was assigned my claim when it was delayed, and she exceeded all expectations. Our stove repair was stalled due to it being a product that requires specific technician capable services. Once assigned to her, our timeline accelerated and the quality of care and service was appreciably improved.
I have been with One Guard for six years and they have always come through for my family and our home needs
4 years ago Edited January 10, 2024
Reply from OneGuard
Dear Mike P., Thank you so much for the 5 star review and such wonderful testimony regarding your service experiences with OneGuard Home Warranties! Providing swift resolution by service professionals that are helpful and dependable, is exactly what we strive to do, and it makes us extremely happy this has been your experience. On behalf of the entire OneGuard team, thank you again! We humbly look forward to serving you again soon. OneGuard Home Warranties
Nov. 6th, 2020
Verified Customer
Review Source
Joanie Combs
One Guard offers online scheduling. When my air conditioner went out on Sunday, I just went on the website and submitted a service request. I received a return call Monday morning at 7:00 and my technician was scheduled immediately. Great service!!! I would highly recommend One Guard.
4 years ago
Verified Customer
Review Source
TONY J
Everytime I have utilized their services, they have been able to assign decent contractors who are able to respond appropriately given the circumstances. They are also flexible enough to switch contractors when viable to accustom the customer the best way pissible
4 years ago
