OneGuard: Read 2,097 User Reviews From Real Homeowners

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Verified Customer

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Brenda Adamson New River, AZ

Quick response, great customer service. My last call was answered by Cindy who went above and beyond to get service as quickly as possible.

3 years ago

Reply from OneGuard

Dear Ms. Adamson, Thank you so much for the 5 star review and providing such positive comments regarding your excellent customer service experiences with OneGuard Home Warranties and Cindy! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Cindy goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Aug. 3rd, 2021

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Verified Customer

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Rhonda Price Aubrey, TX

They are super responsive. Very prompt in getting anything scheduled and if a contractor has an issue they reschedule quickly. Just great service.

3 years ago

Reply from OneGuard

Dear Ms. Price, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by dependable and efficient service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 16th, 2021

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Verified Customer

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Cari Fisk Phoenix, AZ

It would have been a 5 if they offered emergency services on the weekend. Having my AC go out and no available service until Monday is UNACCEPTABLE in Phoenix. My house was 90 degrees and I had no where to go.

3 years ago

Reply from OneGuard

Dear Ms. Fisk, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. OneGuard strives to make reasonable efforts to initiate service within 48 hours after a service request is made, and we apologize for the frustration. Please know we are happy to confirm our service contractor has restored cooling back to your home. Thank you again for your patience and understanding, and for allowing OneGuard to the opportunity to serve you. OneGuard Home Warranties

Jul. 13th, 2021

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Verified Customer

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John K Scottsdale, AZ

Very part of my experience was easy and the OneGuard team was always proactively communicating with me about the scheduling, service, and follow up.

3 years ago

Reply from OneGuard

Dear John K., Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we are happy to hear that this has been your experience. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 15th, 2021

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Verified Customer

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Kilah Castel Denton, TX

Each time I have needed assistance, they were timely, professional and courteous. The contractors they use have also been very courteous.

3 years ago

Reply from OneGuard

Dear Ms. Castel, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and our service contractors! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf the entire OneGuard team, thank you again! We truly value your loyal business of 5 years and look forward to serving you in the future. OneGuard Home Warranties

Jun. 15th, 2021

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Verified Customer

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Al Phoenix, AZ

OneGuard has been very responsive to all of our requests for service, done in a timely manner, and the selected vendors have been outstanding.

3 years ago

Reply from OneGuard

Dear Al, On behalf of the entire team, thank you so much for 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 9th, 2021

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Verified Customer

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Zachery Zybak Tomball, TX

Lack of competent contractors. Currently have a claim in review due to contractor claiming the HVAC unit "working properly" even though the fan was not working. Had to hire a competent company to make repairs and now out of pocket an additional $260 plus OG monthly fee and the service call. OG last contractors also rigged the AC incorrectly as I had found out with a third party company. You get what you pay for with these contract companies.

3 years ago

Reply from OneGuard

Dear Mr. Zybak, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we truly regret the frustration. Please note OneGuard covers for breakdowns that become inoperative from normal wear and tear conditions. In your situation, no malfunctions were identified, and coverage was not extended in accordance with the service plan. Thank you again for your consideration and allowing OneGuard to provide this additional explanation. OneGuard Home Warranties

Jun. 8th, 2021

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Verified Customer

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John San Antonio, TX

Reasonable flat rate service fee, easy and quick online processing, good communication and status updates, contractors reliable so far.

3 years ago

Reply from OneGuard

Dear John, Thank you so much for the 5 star review and providing such thoughtful remarks regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you, as well as your positive experiences with our courteous and reliable service contractors. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Apr. 21st, 2021

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Verified Customer

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Sally Houston, TX

I don’t think they were honest in our last transaction and they refused to listen so what actually happened. I did send in feedback to One Guard customer service I got no response

3 years ago

Reply from OneGuard

Dear Sally, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction, and we apologize for the frustration. We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@oneguardhw.com? Thank you for your time and consideration. OneGuard Home Warranties

Mar. 30th, 2021

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Verified Customer

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V.B. Goodyear, AZ

Great Company, with a great reputation. When I need assistance they are always quick to respond and help with any assistance that I may need.

3 years ago

Reply from OneGuard

Dear V.B., On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your great customer service experiences with OneGuard Home Warranties! Our number one priority is customer satisfaction with all your home warranty and home services needs, and we are overjoyed to hear about your experiences. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Mar. 30th, 2021

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Verified Customer

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Lynda Langford Chandler, AZ

They were excellent in setting us up with a good company. We just always question why we get charged the fee when we call, and then again when something is being fixed.

3 years ago

Reply from OneGuard

Dear Ms. Langford, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties. It is always our most distinct pleasure to assist with all your home warranty and home services needs, and we appreciate the opportunity to help. Please know for the applicable trade service fee OneGuard will perform a pre-season tune-up for the heating and cooling systems, and if a covered breakdown is discovered an additional service fee will be due at the time repairs are made. On behalf of the entire team, thank you for entrusting OneGuard. We truly value your business and look forward to serving you again. OneGuard Home Warranties

Mar. 31st, 2021

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Verified Customer

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Sofia Rubio Goodyear, AZ

Excellent customer service and companies take care of all repairs and problems. All technicians are responsible and respectful people. Thank you

3 years ago

Reply from OneGuard

Dear Ms. Rubio, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties and our contractors! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Mar. 24th, 2021

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Verified Customer

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Lupe Diaz Spring, TX

After having to wait for a second team, i had to call to follow up on why i still had not heard from the second team...therefore thier failure to follow up...

3 years ago

Reply from OneGuard

Dear Mr. Diaz, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and we always appreciate the opportunity to help and value the honest feedback. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Mar. 12th, 2021

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Verified Customer

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Craig Morton Keller, TX

I paid a year in advance and the 1st time I used your service I was told my heater needed to be replaced and it was not covered under the warranty. I had to pay another $3000.00 on top of the annual feed and and service charge. I will be going back to American Home Shield.

3 years ago

Reply from OneGuard

Dear Mr. Morton, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we regret the frustration. Please know OneGuard covers for malfunctions that become inoperative from normal wear and tear and confirmed that replacement was not covered in accordance with the service plan. Thank you again for your consideration and allowing OneGuard to provide this additional explanation. OneGuard Home Warranties

Mar. 15th, 2021

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Verified Customer

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Robert Beian Scottsdale, AZ

On normal standard repairs they do an excellent job however if there is an expensive repair of any sort it does require some discussions and arguments with the company

3 years ago

Reply from OneGuard

Dear Mr. Beian, On behalf of the entire team, thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties over the last two years! Your satisfaction is our number one priority, from the first call to service to the completed repair, and we always appreciate the opportunity to help and value the honest feedback. Thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Mar. 4th, 2021

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Verified Customer

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Karen Milliken Surprise, AZ

This was my first experience with a home warranty and, although it took an extra day to get approved, I was impressed with the service.

3 years ago

Reply from OneGuard

Dear Ms. Milliken, Thank you so much for the 5 star review and such positive comments regarding your customer service experiences with OneGuard Home Warranties! Providing quality repairs completed by professionals that are concerned with satisfying your needs is exactly what we strive for, and we are happy to hear how pleased you are with our assistance. On behalf of the entire OneGuard team, thank you again! We truly appreciate your business and look forward to serving you again. OneGuard Home Warranties

Mar. 4th, 2021

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Verified Customer

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John Tilley Avondale, AZ

GREAT Service. Always receive quick response to a service request. Contractors are professional and courteous!!! Everyone does a great job!!!!!

3 years ago

Reply from OneGuard

Dear Mr. Tilley, Thank you so much for the 5 star review and positive comments regarding your customer service experiences with OneGuard Home Warranties and our wonderful contractors! Providing timely repairs completed by friendly service professionals is exactly what we strive for, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire OneGuard team, thank you again! We truly appreciate your business and look forward to serving you again. OneGuard Home Warranties

Feb. 25th, 2021

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Verified Customer

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George Sun City, AZ

Always very responsive and usually within a couple of hours I'll have an appointment with qualified professionals to service my problem.

3 years ago

Reply from OneGuard

Dear George, Thank you for the 5 star review and such kind remarks regarding your customer service experiences with OneGuard Home Warranties and our contractors! Our number one priority is your satisfaction and to provide accurate, timely repair services performed by reliable service technicians. We love the positive feedback and always appreciate the opportunity to help. Thank you again for trusting OneGuard! We truly value your business and look forward to serving you again soon. OneGuard Home Warranties

Feb. 8th, 2021

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Verified Customer

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Mary San Antonio, TX

Most of the companies are 5 that are sent to home. But for dryer vent cleaning an individual who was not professional was very late and dis not show professionalism.

3 years ago

Reply from OneGuard

Dear Mary, Thank you so much for the 4 star review and providing important feedback regarding your service experiences with OneGuard Home Warranties and our service contactors! Providing timely repairs completed by knowledgeable and friendly service professionals is what we strive to do, and we sincerely apologize for the poor service experience. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your business and hope to restore your faith in OneGuard and the great services we strive to offer. OneGuard Home Warranties

Feb. 8th, 2021

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Verified Customer

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Lee Cousin Sun City West, AZ

They were very pleasant in handling my problem. They showed concern, showed up on-time, and fixed the problem in a very efficient manner.

3 years ago

Reply from OneGuard

Dear Mr. Cousin, Thank you so much for your 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and our excellent service contractors! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard for all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Feb. 5th, 2021

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Verified Customer

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Stephanie J Ball and James Ball Peoria, AZ

The appliance itself is replaced but it is all the little things you pay for to hook it up- couplings, adapters etc. It would be nice if they were included in the warranty

3 years ago

Reply from OneGuard

Dear Stephanie and James Ball, Thank you so much for the 4 star review and open feedback regarding your recent service experience with OneGuard Home Warranties. We constantly strive for customer satisfaction, and we are honored to offer our personal assistance with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We appreciate your understanding of coverage and the warranty process, and look forward to serving you again. OneGuard Home Warranties

Jan. 29th, 2021

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Verified Customer

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John Mc Kinney, TX

Oneguard makes it really easy to submit request and unlike other home warranty experiences. They do not give you any trouble at all.

3 years ago

Reply from OneGuard

Dear John, On behalf of the entire team, thank you so much for the 5 star review and testimony regarding your positive service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and we take great pride in providing you with ease of service and the peace of mind you deserve. Thank you again for the opportunity! We truly value your business and look forward to serving you again soon. OneGuard Home Warranties

Jan. 25th, 2021

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Verified Customer

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Frederick Cook III Frisco, TX

What I like the most is the quick response to issues that have come up. Customer services has been excellent, and they are professional and friendly.

3 years ago Edited January 10, 2024

Reply from OneGuard

Dear Mr. Cook, On behalf of the entire team, welcome to OneGuard and thank you so much for your 5 star review! Your satisfaction is our top priority, and we are excited about the opportunity to assist you with all your home warranty and home services needs, while providing the peace of mind that you deserve. Thank you again for entrusting OneGuard! We appreciate your business and look forward to serving you going forward. OneGuard Home Warranties

Jan. 25th, 2021

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Verified Customer

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Thom Reilly

One Guard was prompt getting the company to come out but the water heater company Pruitt was backed up and the earliest they could replace the water heater was a week . We have had no hot water for a week and are still waiting

3 years ago

Reply from OneGuard

Dear Mr. Reilly, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Please know our top priority is customer satisfaction and to service you as quickly as possible, and we sincerely regret the frustration. Please be assured we have confirmed with the service contractor that the Water Heater was replaced, and completed on December 15. Thank you again for your patience and consideration and allowing OneGuard the opportunity to provide you with this information. OneGuard Home Warranties

Dec. 21st, 2020

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Verified Customer

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Vivian McCullough

I make a request online and within hours the contractor calls to arramge service. I have one or twice had to pay additional fees.

3 years ago

Reply from OneGuard

Dear Ms. McCullough, Thank you so much for the 5 star review and testimony regarding your recent service experience with OneGuard Home Warranties and our wonderful service contractors! Making it easy to request service, and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we are extremely grateful for such positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 25th, 2020

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Verified Customer

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Paige Wermuth

They worked with me to find an alternate contractor who could come see me sooner so we would not be without air conditioning for an extended number of days!

3 years ago

Reply from OneGuard

Dear Ms. Wermuth, Thank you so much for the 4 star rating and wonderful testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is always our top priority and we take great pride in providing you with the convivence and peace of mind you deserve. We are thrilled to hear that this has been your experience and honored that you have chosen OneGuard for all of your home warranty and home service needs over the last 8 years! On behalf of the entire team, thank you again! We sincerely appreciate your loyalty and look forward to serving you again. OneGuard Home Warranties

Nov. 25th, 2020

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Verified Customer

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DH

Hard to contact, 1 G v wants all service requests do by computer 24 hrs in advance. When it is over 100+ degrees for over 146 straight days, 24hrs+ for AC service does not cut it

3 years ago

Reply from OneGuard

Dear DH, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand. Please know our top priority is customer satisfaction and we sincerely regret your frustration regarding any delays you may have experienced in pursuit to create a service request. Representatives are available 24/7, 365 days a year to offer personal assistance to you, and as an alternative during times of larger than normal call volume we encourage our customers to utilize tools available through the online portal. Please know we take your feedback very seriously and appreciate your consideration and allowing OneGuard the opportunity to serve you. We truly value your business and hope to regain your trust in the great customer service OneGuard has to offer. OneGuard Home Warranties

Nov. 14th, 2020

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Verified Customer

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Kele W

One Guard is easy to work with as their representatives are friendly, professional and seem to really care about their customers.

4 years ago

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Verified Customer

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Pamela lee

OneGuard Home Warranty has not let me down- the service technicians, timeliness and repairing items in my home, they are on point!

4 years ago

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Verified Customer

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Michelle Landsiedel

Pay extra for a pool warranty, every time we call to have something fixed theyâ€™ve change something and wonâ€™t fix that part, will not repair anything with circuit boards

4 years ago

Reply from OneGuard

Dear Mrs. Landsiedel, Thank you for taking the time to write a review and provide important feedback regarding your service experiences with OneGuard Home Warranties. Our top priority is always your satisfaction and we regret your frustration regarding the outcome of your recent service request for the pool pump. The service contractor analyzed the pump that you reported was making an unusual noise and frequently switching speeds; however, he was unable to replicate a malfunction. Please know it is our sincerest intent to operate in good faith in our efforts to serve you and within the parameters of the warranty agreement and we encourage you to contact OneGuard for reassessment of the pump if you are still experiencing a breakdown. Thank you again for your consideration. We truly hope this information helps. OneGuard Home Warranties

Nov. 10th, 2020

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Verified Customer

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Patty Fulenwider

Professional, reviewed my issue with me and gave me a detailed receipt. Scheduled quickly to address the problem/concern.

4 years ago

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Verified Customer

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Scott

I have used other companies in the past and none of them have been able to resolve an issue as quickly and completely as they have.

4 years ago

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Verified Customer

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Jessica M

They are extremely responsive and have always sent extremely professional, courteous, competent service technicians out.

4 years ago

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Verified Customer

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Regina Derry McCray.

They are usually prompt in responding and send good technicians. Eight years experience at rental property that I just sold.

4 years ago

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Verified Customer

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Charles

One guard needs to monitor their referrals. Runyon electric does not do a good job scheduling. I made all of the scheduling appointments and waited between 5 minutes to 20 minutes for them to answer the phone. It has taken 6 weeks to get my refrigerator repaired. All of our appointments have taken 5 to 7 days to schedule. In my opinion One Guards needs a new electric company for their referrals.

4 years ago

Reply from OneGuard

Dear Charles, OneGuard is actively searching for your information to review the situation firsthand. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the contract information to customerrelations@oneguardhw.com? Thank you for your consideration. OneGuard Home Warranties

Sep. 23rd, 2020

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Verified Customer

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Brian Watson

Easy to contact and very friendly. My issue was followed up on and Iâ€™m very pleased with the service from one guard.

4 years ago

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Verified Customer

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Lunetta Crenshaw

The company that came to fix my AC fixed it on Friday but by Saturday, it completely broke down. Condenser motor broke. Could not get thru to company so called Home Advisor,

4 years ago

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Verified Customer

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Judy Baird Midlothian, TX

On the 2 occasions that I have needed service, a repair man was called & within a reasonable time the problem was taken care of.

4 years ago

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Verified Customer

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Tom S Gilbert, AZ

Excellent quick responses to my service requests. Fantastic service from the companies that fix my problems. The warranty coverage is outstanding.

4 years ago

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Richa rawal

I personally loved their customer service. We got OneGuard Home Warranties as it was a part of the condition that our realtor had set up. We have them for two years now. Recently my hot water heater went out, and then we called OneGuard and asked if it was covered. They have helped us very happily in very less time.

4 months ago Edited June 21, 2024

Reply from OneGuard

Dear Richa rawal, Thank you so much for providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 24th, 2024

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Elizabeth y Soto Litchfield Park, AZ

I have had OneGuard for some time now, I can honestly say that I have had nothing but good experiences with them. Timeliness and efficiency with them as well as the vendors they assign to my issues. I have had everything from my refrigerator to my in ground pool that OneGuard has covered us 100%. I highly recommend.

1 year ago

Reply from OneGuard

Thank you so much for the 5-star review regarding your customer service experiences with OneGuard Home Warranties! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business, and we look forward to serving you in the future. OneGuard Home Warranties

Aug. 24th, 2023

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Kit Perry

I didn't have a pleasant experience until Niquan W became my contact person at OneGuard. She went above and beyond to communicate the process and even called to update me and check on things once the repairs had been completed.

1 year ago

Reply from OneGuard

Dear Ms. Perry, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Niquan! It is our utmost priority to provide the most comprehensive coverage in the industry and best-in-class service, and we love the positive feedback. We agree! Niquan is excellent and enjoys the opportunity to personally assist you and your kind words really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Apr. 26th, 2023

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Perla Carrillo Phoenix, AZ

Paul C is the ABSULTE best. He made sure all my questions were resolved. He took care of all my service and system needs in the sweetest simplest easiest way possible. Would recommend him and your staff to friends and family. Plus- services that you get for the warranty are totally worth it! Thanks so much!

1 year ago

Reply from OneGuard

Dear Ms. Carrillo, Thank you so much for the 5 stars and positive testimony regarding your customer service experiences with OneGuard Home Warranties and Paul! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We agree! Paul is excellent and he sincerely appreciates the opportunity to assist you. Thank you again for choosing OneGuard! We truly value your business and recommendation and look forward to serving you in the future. OneGuard Home Warranties

Mar. 20th, 2023

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courtney mccrary Gilbert, AZ

I have had Oneguard for 6 yrs now. When I called to cancel, due to me moving, I spoke with Keva P. She was an absolute pleasure to speak with! Her smile was coming through the phone and she was so helpful. Thank you Keva, you were great!

1 year ago

Reply from OneGuard

Dear Ms. McCrary, On behalf of the entire team, thank you so much for the 5 stars and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Keva! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Keva is excellent and enjoyed the opportunity to personally help you and appreciates the positive feedback. Thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Jan. 24th, 2023

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Kathy Fay Surprise, AZ

My very old microwave bit the dust. One Guard gave me 3 different options to resolve the fact that it could not be repaired. I have a new microwave!! The service snd decision making on the matter was an appropriate amount of time.

1 year ago

Reply from OneGuard

Dear Ms. Fay, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly and knowledgeable professionals is always our top priority, and we love the positive feedback and opportunity to assist you with all of your home warranty and home services needs. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jan. 16th, 2023

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Latisha Thomas Sugar Land, TX

So far so good, sometimes there's misunderstanding or a lack of understanding what is asked for Via customer service but overall sometimes the companies are good that they send out, like indicated in previous reviews things that should be covered are not!

1 year ago

Reply from OneGuard

Dear Ms. Thomas, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 22nd, 2022

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Robyn Katsoff Bartle Scottsdale, AZ

Angela J was beyond helpful. She was available, forthcoming, and made the difficult process of trying to get my refrigerator serviced and eventually replaced very easy. She made our experience with one guard very pleasant! Thanks Angela!!!

2 years ago

Reply from OneGuard

Dear Ms. Bartle, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Angela! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. We agree! Angela is very helpful, and your positive feedback and kind words really made her day. Thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Oct. 4th, 2022

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Belle Hoger

Simone S was most helpful in trying to resolve some issues with access to my One Guard online account. The problems persisted over several months, but Simone was very thorough and got everything corrected. One Guard has been an excellent Home Warranty service and I would recommend them verry highly. Thank you so much for your help Simone! Thomas H

2 years ago

Reply from OneGuard

Dear Thomas H., and Belle Hoger, On behalf of the entire team, thank you so much for the 4 stars and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Simone! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We have shared your comments with Simone and She was truly humbled by your kind words and commendation. Thank you again for choosing OneGuard! We truly value your continued business and recommendation and look forward to serving you in the future. OneGuard Home Warranties

Oct. 5th, 2022

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Cecile Dinh Denver, CO

I was online the other night ready to purchase but suddenly the package have changed and I got very confused. Thankful to Melinda G for reaching out. She is very kind, friendly and helpful. She helped me understand the new products and answered all my questions. Awesome!

2 years ago

Reply from OneGuard

Dear Ms. Dinh, Thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your customer service experience with Melinda! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home services needs. We agree! Melinda goes above and beyond, and she appreciated the opportunity to answer your questions regarding the new service plans we are offering. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Sep. 15th, 2022

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Maria A. Scottsdale, AZ

I have to thank Kristen M w/ One Guard for the amazing customer service. Since purchasing my first home One Guard has been a big part part of relieving me of the stresses that sometimes come along with it. I appreciate the peace of mind and I would recommend One Guard to anyone who owns a home or is planning to.

2 years ago

Reply from OneGuard

Dear Maria A., Thank you so much for the 5 star review and providing such thoughtful feedback regarding your customer service experiences with OneGuard Home Warranties and Kristen! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. We agree! Kristen provides amazing customer service and your kind words really made her day. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Sep. 1st, 2022

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