OneGuard Reviews
7.3
Overall Score
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Lacey Sablan Tolleson, AZ
My renewal of our home warranty was fast, easy, and informative. Christopher S was a pleasure to speak with and even thanked me for our over 10 years with One Guard. We are looking forward to another 10 great years of service. Thanks so much for your time. You are appreciated.
3 years ago
Reply from OneGuard
Dear Ms. Sablan, Thank you so much for the 5 stars and thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Christopher! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. Please know Christopher loved the positive feedback, and enjoyed providing you with his personal assistance. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Oct. 27th, 2021
shirley gillespie Scottsdale, AZ
What can i say about OneGuard-13 years coverage with them. Excellent response, coverage and customer service. Erin P has provided exceptional support in helping us through losses. I cant thank her enough for guiding us through stressful incidents while covered by OneGuard.
3 years ago Edited June 26, 2023
Reply from OneGuard
Dear Ms. Gillespie, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties and Erin! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 12 years. Please know Erin loved the positive feedback, and enjoyed providing you with her personal assistance. On behalf of the entire OneGuard team, thank you again! We truly value your business and recommendations and look forward to serving you again. OneGuard Home Warranties
Oct. 7th, 2021
Richard Beeman Peoria, AZ
After I gave Ana the information she needed to process the claim, it was all complete within 5 minutes. I had another question about a past service job, she answered that question also. Extremely satisfied with the whole process as well as with the answer to all my questions. Very professional!! Thank you Ana,R
3 years ago
Reply from OneGuard
Dear Mr. Beeman, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Ana! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Ana goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 30th, 2021
Review Source
Marilyn Hoppe Scottsdale, AZ
They've been great for YEARS! I haven't had to do any repairs for quite a while, but yesterday Christopher Smock was Great! Efficient, Effective, Easy to renew, immediately emailed me invoice, contract, etc. I also love the fact that you're a local company, and I always recommend you to friends, neighbors, and clients.
3 years ago
Reply from OneGuard
Dear Ms. Hoppe, Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and Christopher! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. Please know Christopher loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again for choosing OneGuard! We truly value your loyal business and recommendations and look forward to serving you in the future. OneGuard Home Warranties
Sep. 28th, 2021
Review Source
Linda B. Scottsdale, AZ
Prompt service, when calling in wait time is very minimal, provides many different services. Great representatives. Recommended!
I called in to get help renewing and Cynthia F provided excellent service and gave me the information I needed.
3 years ago
Reply from OneGuard
Dear Linda B., Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! We constantly strive to provide you with fast, friendly service that exceeds your expectations, and we are absolutely thrilled that this has been your experience. We have also shared your rave review with Cynthia and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. We truly value your business and recommendations and look forward to serving you again. OneGuard Home Warranties
Sep. 23rd, 2021
Review Source
JUN AGUILAR Henderson, NV
Applied yesterday online but decided to complete home warranty application by phone. Christopher S guided me throughout the process and did it in a very professional, precise and friendly manner. And there are only 10 day waiting period to enforce the coverage to.
3 years ago
Reply from OneGuard
Dear Jun Aguilar, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Christopher! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Christopher goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 23rd, 2021
Review Source
Gail Stewart Owens Katy, TX
I have used One Guard for years. This is the first time I have not had a repair taken care of immediately but they have followed up with me and kept me informed so even thought has taken a while, everyone I have dealt with has gone above and beyond to get things done.
3 years ago
Reply from OneGuard
Dear Ms. Owens, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties over the last 10 years. Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for the opportunity. We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 21st, 2021
Review Source
AshleyG Arlington, TX
OneGuard has saved my bacon on multiple occasions when I bought my (first) house. Their sales (and their customer service) team is top-notch. They actually *want* to help you, they're very knowledgeable, and they do what they say they're going to do! Ken C. is great and helped me pick the perfect plan when it came time for renewal.
3 years ago
Reply from OneGuard
Dear Ms. AshleyG, Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and Ken! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. We agree! Ken is exceptional in performing his duties, and your rave review really made his day. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 21st, 2021
Review Source
Ghost Tiger Chandler, AZ
Reached out online to get a quote and received a call from Keanna C. She took the time to review the coverage I was interested in and answered all of my many questions. I sincerely appreciate all of the assistance and would recommend. Thanks!
3 years ago
Reply from OneGuard
Dear Ghost Tiger, Thank you so much for the 5 star review regarding your amazing customer service experience with OneGuard Home Warranties and Keanna! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services OneGuard has to offer. Please know your review made Keanna's day, and she appreciated the opportunity to help and the positive recognition. On behalf of the entire OneGuare team, thank you again! We truly value your business and recommendations and look forward to serving you again. OneGuard Home Warranties
Sep. 17th, 2021
Review Source
Kathleen Murphy
I have worked with OneGuard for the past year. I like how they are proactive about suggested maintenance. I worked with Paul C yesterday renewing my contract and he offered a discount for a long-term contract. Easy to work with
3 years ago
Reply from OneGuard
Dear Ms. Murphy, Thank you so much for the 5 star review and providing amazing feedback regarding your customer service experiences with OneGuard Home Warranties and Paul! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. Please know we have shared your comments with Paul and he truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 15th, 2021
Review Source
Larry R. Ynman San Antonio, TX
My experiences have been great especially with my recent contact speaking with Xochitl C. She was very professional, knowledgeable and most helpful. I own a business and Xochitl is the type of team member we hire. Please convey my sincere and grateful feelings for a "job well done"
3 years ago
Reply from OneGuard
Dear Mr. Ynman, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Xochitl! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we have shared your comments with Xochitl and she truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 14th, 2021
Review Source
Edward Tempe, AZ
We've been with OneGuard for years and highly recommend them to our friends. This company is very easy to work with and it's people like Cynthia F in Customer Service & Care that makes doing business with them effortless. Cynthia helped us with all of our questions; and very quickly and efficiently renewed us again for yet another year.
3 years ago
Reply from OneGuard
Dear Edward, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. Answering your questions and ensuring a seamless contract renewal was extremely important to Cynthia, and she appreciated the opportunity to offer her personal assistance to you. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 10th, 2021
Review Source
Holly Crider Peterson Plano, TX
My family has been a customer of OneGuard for 5+ years and have not had any complaints. Recently, we experienced a pipe break (under the slab) and my entire perspective changed. So much so that we cancelled our home warranty. Enter Cynthia F. She listened to reason and helped work through my very reasonable request for reimbursement. She was patient, understanding, professional and most important HELPFUL!
3 years ago
Reply from OneGuard
Dear Ms. Peterson, On behalf of the entire team, thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Stellar customer service is at the forefront of our priorities, and your testimony and the value you have found in the services we offer is exactly what we strive to achieve. Please know we have shared your comments with Cynthia and she truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 8th, 2021
Review Source
Suzanne Hertzman Phoenix, AZ
We are new to One Guard but they came highly recommended by trusted friends. So far, we can say that we are very pleased with our service and follow through by our representative, Melinda G!
She kept in contact with us for several weeks through a difficult period and her consistency, professionalism and follow though have been great!
Thank you!!
3 years ago
Reply from OneGuard
Dear Ms. Hertzman, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Melinda! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We agree! Melinda goes out of her way to provide excellent customer service, and your kind words truly made her day. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 7th, 2021
Review Source
A A. CA
Alexander was outstanding. I doubt I have ever experienced such a smooth renewal process. He had information to answer my questions right at hand, promptly and accurately answering courteously. Alexander’s excellent customer service made me feel more confident in renewing with OneGuard.
3 years ago
Reply from OneGuard
Dear A A., Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and Alexander! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. We agree! Alexander is exceptional in performing his duties, and your rave review really made his day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 7th, 2021
Review Source
Vicki Bocock-Parks
Alexander was very helpful, and was able to answer my questions. It was so nice to speak with him. I felt like I was speaking with someone who had knowledge and care for my needs at the time. Please make sure you employ more like him.
3 years ago
Reply from OneGuard
Dear Ms. Bocock-Parks, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Alexander! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Alexander goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 7th, 2021
Review Source
Fernando Paularena Sr. Houston, TX
Thank you, Mr. Alexander J.
Your Knowledge base with OneGuard help me make an informative decision.
I able to add three more properties to my account.
OneGuards rates are very competative the main factor for my rentals are
lower service calls that protect my renter ability to take care of service fees.
Mr. F. P Sr.
3 years ago
Reply from OneGuard
Dear Mr. Paularena, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful remarks regarding your customer service experiences with OneGuard Home Warranties and Alexander! Your satisfaction is our utmost priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Alexander goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 3rd, 2021
Review Source
Megan Hite Phoenix, AZ
I have loved OneGuard since I bough my first house in 2018 they are always so kind, very helpful, and treat you VERY well as a customer. Today I renewed my annual service with Alex, he was very helpful, quick, even got me a great price! Keep up the good work over there you’re much appreciated.
3 years ago
Reply from OneGuard
Dear Ms. Hite, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties and Alex! Stellar customer service is at the forefront of our priorities, and your testimony and the value you have found in the services we offer is exactly what we strive to achieve. Alex really loved your feedback and enjoyed providing you with his personal assistance. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 4th, 2021
Review Source
heather drozt Peoria, AZ
Lori E from OneGuard was so patient with my circumstances and did not push us to make a sale. She listened to our needs and set us up with a very affordable and comprehensive plan that checked all of our boxes. As first time home buyers and home owners, I feel very at ease with our decision to purchase our home warranty through OneGuard.
3 years ago
Reply from OneGuard
Dear Ms. Drotz, Thank you so much for the 5 star review regarding your customer service experience with OneGuard Home Warranties and Lori! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. Please know Lori loved the positive feedback, and she enjoyed providing you with her personal assistance. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 2nd, 2021
Review Source
Tanya Chandler, AZ
Sales advisor Alexander J was very helpful and super efficient. He helped us put together a renewal package in just a few minutes. I appreciate that One Guard is always prompt addressing service requests, and they've always contracted with knowledgeable and competent technicians.
3 years ago
Reply from OneGuard
Dear Tanya, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful remarks regarding your customer service experiences with OneGuard Home Warranties and Alexander! Your satisfaction is our utmost priority, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Alexander is exceptional in performing his duties, and your rave review really made his day. Thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 30th, 2021
Review Source
CHill Phoenix, AZ
JASMINE T gave me excellent customer service. I was very frustrated and confused after talking to another One Guard rep and the contractor. Jasmine explained things in simple terms and was extremely patient with me while I asked questions. I also appreciate the extra time and phone call to the contractor and technician. Amazing indeed!
3 years ago
Reply from OneGuard
Dear CHill, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Jasmine! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. We have also shared your rave review with Jasmine, and she is extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 24th, 2021
Review Source
Aaron Phillips Simpsonville, SC
Reliable service who keeps their word. Home Warranties are always protecting the insurance company versus the policy holder, but OneGuard does fairly well in this space. The service becomes a big differentiator and Lamia H REALLY stood out as a great customer service experience as she promptly answered my questions, confirmed data and also clarified the reimbursement policy with me. She is very professional, well spoken, empathetic and aware. I appreciated the interaction with her and felt confident that the matter would be managed appropriately.
3 years ago
Reply from OneGuard
Dear Mr. Phillips, Thank you so much for the 4 star review regarding your excellent customer service experiences with OneGuard Home Warranties and Lamia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Please know we have shared your comments with Lamia and she really appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 24th, 2021
Review Source
Arlette Askar Mansfield, TX
My Really good friend IreneC suggest me and refer this company for me I am very satisfied with the service online of them Steph Sarah M And the other Jesus who assist me with my first services I hope that this service continue of this quality because I already refer to another neighbors
3 years ago
Reply from OneGuard
Dear Ms. Askar, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties, Steph, Sarah, and Jesus! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We have also shared your rave review with Steph, Sarah, and Jesus, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. Thank you again for choosing OneGuard! We truly value your business and recommendations and look forward to serving you again. OneGuard Home Warranties
Aug. 17th, 2021
Review Source
David B Salt Lake City, UT
I was having issues with renewing my annual contract on OneGuard's website so I called the customer service line. I had the good fortune to speak with Mr. Robin B. Robin was very personable and efficient in assisting me to renew my contract with OneGuard. I give him high marks for being polite, understandable and courteous.
3 years ago
Reply from OneGuard
Dear David B., Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Robin! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services OneGuard has to offer. We agree! Robin is exceptional in performing his duties, and your rave review really made his day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 9th, 2021
Review Source
Rose Burdwell San Antonio, TX
So far we've had a wonderful experience with One Guard. They've responded quickly and schedule within at least the next day or two. We decided to add all of our investment properties after such a good job with the last investment purchased. Alex was so easy to work with and explained things well.
3 years ago
Reply from OneGuard
Dear Ms. Burdwell, On behalf of the entire team, thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Alex! Your satisfaction is our utmost priority and it is always our distinct pleasure to assist you with all your home warranty and home services needs. Alex is also very appreciative of the positive recognition. Thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 4th, 2021
Review Source
Warren Lerner Manassas, VA
Alexander J assisted me today in making a minor modification to my policy and renewing in under 5 minutes! Alexander was very responsive and met all of my needs. I will continue to use OneGuard to protect my home and look forward to interacting with folks like Alexander on my next call.
3 years ago
Reply from OneGuard
Dear Mr. Werner, On behalf of the entire team, thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Alex! Your satisfaction is our utmost priority and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Alex is responsive and efficient, and he loved the positive recognition. Thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 4th, 2021
KR Phoenix, AZ
I want to genuinely thank Christian for being the only rep (out of 3 reps) to call me back as promised and addressed my concerns. He provided me with top-notch customer service from beginning to end. He honestly deserves a raise along with some recognition for his honest customer support.
The 3 stars (instead of 5) is not for Christian, but for OneGuard's other customer service reps who didn't call me back as they swore they would. I had to fight to get a refund when a technician that OneGuard hired for me didn't do their diligent job. I didn't appreciate the extremely long hold times to get a rep and then having to sit on crazy hold times once again when none of the reps (except for Christian) called me back after having to further research the matter. Christian was the only rep to keep his word.
Thank you.
3 years ago Edited September 14, 2021
Reply from OneGuard
Dear KR, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Please know we have shared your comments with Christian and he truly appreciates the opportunity to go the extra mile on your behalf and the positive recognition. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Jul. 30th, 2021
Review Source
Lakita Dockery Garland, TX
Kenneth C is our sales advisor and is amazing! Made sure we got the protection that we need for our home warranty. Something no one has ever done! Kenneth went through the added protections that we needed and saved us money. Answering all of my questions no matter how small. I am so thankful he is our sales advisor!
3 years ago
Reply from OneGuard
Dear Ms. Dockery, On behalf of the entire team, thank you so much for 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Kenneth! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide the peace of mind you deserve. We agree! Kenneth is amazing, and your kind words truly made his day. Thank you again for the opportunity! We truly value your loyal business of 5 years, and look forward to serving you in the future. OneGuard Home Warranties
Jul. 23rd, 2021
April Chapman Glendale, AZ
Cynthia F was AMAZING! I work in Customer Service industry... she was HANDS DOWN the best Customer Service / company rep / expert I have EVER worked with... Can't say enough great things about her engagement, knowledge and demeanor.... !
3 years ago
Reply from OneGuard
Dear Ms. Chapman, Wow! Thank you so much for the 5 star review regarding your customer service experience with OneGuard Home Warranties and Cynthia! Customer satisfaction is our top priority, and we absolutely love the positive feedback. We have also shared your rave review with Cynthia, and she was humbled by your commendation and really appreciated the opportunity to provide her personal assistance to you. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 23rd, 2021
Kara C Phoenix, AZ
Easy tovwork with, always pleasant on the phone & they help get you a service technician ASAP whenever you need service/repairs. Cynthia Freeman is a fantastic representative! She helped answer all my questions & checked for discounts on my account! She's very pleasant to work with!
3 years ago
Reply from OneGuard
Dear Kara C.,, Thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Please know we have shared your comments with Cynthia and she truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 22nd, 2021
Dade Family Houston, TX
So far my family and I have enjoyed using and being with OneGuard, they have taken great care of us with any issues that may have come up, called in this morning and Paul C was prompt, courteous and awesome…I would definitely recommend this company to family and friends!!
3 years ago
Reply from OneGuard
Dear Dade Family, On behalf of the entire team, thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and Paul C! Your satisfaction is our utmost priority, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. Paul also enjoyed speaking with you and he appreciates your kind words. Thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 9th, 2021
Awesome employee Houston, TX
Alicia P went over an above to help me get an answer to my service work which is in process. This took several minutes and being on hold twice but she always returned to my my call and gave me the status and said she would be right back. You are very lucky to have her as an employee!!!!
Eve Rockford
3 years ago
Reply from OneGuard
Dear Awesome Employee, On behalf of Alicia P and the entire team, thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Your situation is also very important to Alicia and she appreciates the opportunity to provide her personal assistance. Thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 9th, 2021
Review Source
Wayne Wolford Keller, TX
First, I want to say that Adrian P has been the BEST in customer service. She has been so professional and courteous to us during this process. In my opinion she is the BEST customer service person I have ever been in contact with and your company is very lucky to have her as an employee.
3 years ago Edited February 10, 2022
Reply from OneGuard
Dear Mr. Wolford, On behalf of the entire team, thank you so much for 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Sarah! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Please know Sarah loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for the opportunity! We truly value your loyal business of 5 years and look forward to serving you in the future. OneGuard Home Warranties
Jul. 7th, 2021
Jenny Santo Friendswood, TX
We LOVE ONEGUARD! We recommend you to everyone. Although we had problems with the website, service people are excellent! It's worth waiting to speak with OneGuard reps because they are the best. Kind, thoughtful, thorough, and professional, like Alexander J who gave me a discount for renewing earlier.
3 years ago
Reply from OneGuard
Dear Ms. Santo, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties over the last 8 years! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we appreciate hearing about how pleased you are with the level of service and support you receive. Please know Alexander J loved the positive feedback, and he enjoyed providing you with his personalized assistance. We also appreciate your feedback regarding your online experience and are working on enhancements. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and recommendation, and look forward to serving you again. OneGuard Home Warranties
Jul. 1st, 2021
Dwight Smith Scottsdale, AZ
Was with One Guard for many years and thought I would save money when a phone solicitor convinced to switch. Turned out to be a very bad idea. They were a bust. No contractors. Back with One Guard and confident of their service by experience. Bad move on my part! You get what you pay for, I've been told. Joanne Kempton took care of my first claims with dispatch and I'll be back to full function by the middle of the week.
3 years ago
Reply from OneGuard
Dear Mr. Smith, Thank you so much for the 4 star review and testimony regarding your customer service experiences with OneGuard Home Warranties and Joanne! Our top priority is to provide a level of service that exceeds your expectations, and the value you find in OneGuard is everything we strive for as your home warranty provider. Please know we have also shared your review with Joanne, and your comments really made her day. On behalf of the entire team, welcome back to OneGuard! We truly appreciate your business and look forward to serving again. OneGuard Home Warranties
Jun. 26th, 2021
Campen Phoenix, AZ
There aren’t enough good words in the English language to describe everytime I’ve had to deal w/ OneGuard. Absolutely wonderful customer service absolutely wonderful technicians they are going to be my go to for any of my pool needs!
3 years ago
Reply from OneGuard
Dear Campen, Thank you so much for the 5 star review and providing such wonderful testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 22nd, 2021
Toni Martin Glendale, AZ
Like all homeowners projects abound.
It's nice to know when the unexpected occurs OneGuard is there to help. They provide a great service and the gentleman I spoke with today, Alexander J quickly processed my renewal and I saved money! He was fast, friendly and efficient.
3 years ago
Reply from OneGuard
Dear Ms, Martin, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties and Alexander! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Alexander is very knowledgeable, and your positive feedback and kind words really made his day. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 23rd, 2021
Andru Chandler, AZ
The phone experience was good. Alex was quick and effective. The only one thing I would say was that he didn’t offer the selected options that I already had on my policy, once I reminded him everything was smooth and quick! Overall great and fast experience.
3 years ago
Reply from OneGuard
Dear Andru, Thank you so much for the 5 star review and remarks regarding your customer service experience with OneGuard Home Warranties and Alex! Explaining your coverage options and ensuring a seamless contract renewal was extremely important to Alex and he appreciated the opportunity to offer his personal assistance to you. OneGuard strives to provide best-in class service, and we truly value your continued business. On behalf of Alex and the entire team, thank you again! We humbly look forward to serving you in the future. OneGuard Home Warranties
Jun. 19th, 2021
Connie L. Las Vegas, NV
I just signed up for OneGuard and had the pleasure of working with Paul C, a very knowledgeable and pleasant person. Paul took his time to review the plan and answer all my questions, and went over some of the added benefits that I didn't have in my previous home warranty company.
Thank you
3 years ago
Reply from OneGuard
Dear Connie L., Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Paul! We are so happy that you found ease creating your warranty plan and we are pleased with the opportunity to assist with all your home warranty and home services needs. We agree! Paul is very knowledgeable, and your positive feedback and kind words really made his day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 18th, 2021
Karyn Cote Northridge, CA
WE purchased our new home last year and have had exceptional service ever since. Today I called regarding our renewal and spoke with Cynthia F. I inquired regarding details of optional coverages and she was patient and thorough with her explanations; not to mention a pleasure to work with. We highly recommend OneGuard.
3 years ago
Reply from OneGuard
Dear Ms. Cote, Thank you so much for 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties and Cynthia! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services OneGuard has to offer. Please know Cynthia loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 17th, 2021
Catherine B El Mirage, AZ
After "playing phone-tag" for several days, I was able to connect with OneGuard rep Melinda G. She was VERY patient and informative, walking me through all my coverage options. I am looking forward to receiving our contract information and establishing a new relationship with OneGuard Home Warranty.
3 years ago
Reply from OneGuard
Dear Catherine B., Thank you so much for the 5 star review and such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Melinda! We constantly strive to provide best-in-class service performed by informative professionals and we are happy to hear about your experience. We have also shared your remarks with Melinda and she was humbled by your commendation and appreciated the opportunity to offer her personal assistance. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
May. 20th, 2021
John Tran Phoenix, AZ
Joanne K. Treated me like I was family and took matters in her own hand to ensure we got the help we needed ASAP. Truly amazing customer service and represented OneGuard Professionally and Outstandingly!!! Joanne definitely deserves a promo, raise, and or bonus!!! Thank you again so much and god bless your team!
3 years ago
Reply from OneGuard
Dear Mr. Tran, Thank you so much for the 5 star review and such thoughtful remarks regarding your customer service experiences with OneGuard Home Warranties and Joanne! Your satisfaction is our number one priority, and we love the positive feedback and always appreciate the opportunity to help. We agree! Joanne goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
May. 13th, 2021
Tammy Short Anchorage, AK
Upon contacting company to renew my policy, I had the pleasure of speaking with Alexander J. who was very professional and courteous. Also he remembered me from the previous years renewal. It was a pleasure talking with Alexander.
3 years ago Edited September 14, 2021
Reply from OneGuard
Dear Ms. Short, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties and our contractors! Making it easy to request service and offering prompt and accurate resolution with courteous professionals is exactly what we strive for, and we love the positive feedback! Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
May. 6th, 2021
Grace Winget Queen Creek, AZ
They are always fast and responsive. We’ve definitely saved money over the years, especially on our AC systems. I called to renew this year and Alexander J. was great. He helped me get $75 off my renewal fee this year, was very polite and accommodating.
3 years ago
Reply from OneGuard
Dear Ms. Winget, Thank you so much for the 5 star review regarding your customer service experiences with One Guard Home Warranties and Alexander! Providing timely repairs completed by fast and friendly service professionals is exactly what we strive to do, and we are happy to hear about your stellar experiences. Please know answering your questions and ensuring a seamless contract renewal was extremely important to Alexander, and he appreciated your kind remarks and the opportunity to offer his personal assistance to you. On behalf of the entire team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
May. 6th, 2021
Little Larry Phoenix, AZ
Great Company, we have used their service for three years now and have had several service calls that were correctly repaired, timely, and courteously. (Water heater, AC, sprinkler system). I just renewed for another year with Evonny R.! Ima happy customer, highly recommend their service
3 years ago
Reply from OneGuard
Dear Little Larry, Thank you so much for the 5 star review and sharing such thoughtful remarks regarding your customer service experiences with OneGuard Home Warranties and Evonny! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Answering your questions and ensuring a seamless contract renewal was extremely important to Evonny, and she appreciated the opportunity to offer her personal assistance to you. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
May. 6th, 2021
Michal Honickman Las Vegas, NV
My recent experience with One Guard was very good.
Our microwave died and they offered a purchase credit or complete replacement, which is what we chose.
Their fulfillment department contacted me promptly, and we had a new microwave installed within the week!
3 years ago
Reply from OneGuard
Dear Mr. Honickman, Thank you so much for the 5 star review and such positive comments regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for the opportunity! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
May. 3rd, 2021
Valkyrie Queen Phoenix, AZ
Paul C. was very patient, polite, and helpful with all of questions and plan adjustments I needed to make. One Guard has been a life saver and money saver for me and my family. Being a first time homeowner and not being very handy with repairs my policy has been a dream to have!
3 years ago
Reply from OneGuard
Dear Ms. Queen, Thank you so much for the 5 star review and providing such positive testimony regarding your excellent customer service experiences with OneGuard Home Warranties and Paul! Stellar customer service is at the forefront of our priorities, and your testimony and the value you have found in the services we offer is exactly what we strive to achieve. Please know Paul loved the positive feedback, and he enjoyed providing you with his personal assistance. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Apr. 20th, 2021
Linda Cervetto Mesa, AZ
I so enjoyed working with a representative that knew her job and did it well. Alyssa A. was very efficient and professional. She helped me quickly close out my coverage on my townhome that I’m selling, and purchase a new plan for the buyer. I wish I could work with reps like that all the time. Life would be less stressful!
3 years ago
Reply from OneGuard
Dear Ms. Cervetto, Thank you so much for the 5 star review and wonderful remarks regarding your customer service experience with OneGuard Home Warranties and Alicia! We strive to provide top of the line service performed by friendly professionals and we are overjoyed that this has been your experience. Please know we have also shared your review with Alicia and she was humbled by your commendation and appreciated the opportunity to offer her personal assistance. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Apr. 2nd, 2021
susan Cooper Chandler, AZ
Cynthia F. was very knowledgeable and helpful in helping me to understand my Home Warranty Policy. We went over all that is covered and upgraded some things. Thank you Cynthia F. for spending so much time with me,
Sincerely
Susan Cooper
3 years ago
Reply from OneGuard
Dear Ms. Cooper, Thank you so much for the 5 star review and positive feedback regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Our top priority is to provide a level of service that exceeds your expectations, and your testimony is everything we strive for as your home warranty provider. Please know we have also shared your review with Cynthia, and you really made her day. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Apr. 5th, 2021
Alan Tripp Mesa, AZ
Called today and talked with Ana M. in Customer Service to order our Pre-Season Tune-Up on our A/C and as always we had a Great Experience. OneGuards customer service is always ready and willing to help their customers and that is truly appreciated.
3 years ago
Reply from OneGuard
Dear Mr. Tripp, Thank you so much for the 5 star review and positive testimony regarding your customer service experience with OneGuard Home Warranties and Ana! Providing service that exceeds your expectations is our number one priority, and we love the positive feedback. Please know we have also shared your review with Ana and she was humbled by your kind words and appreciated the opportunity to offer her personal assistance to you. On behalf of Ana and the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 25th, 2021
