OneGuard Reviews
7.3
Overall Score
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Rasoul Salim Phoenix, AZ
I've been with OneGuard for multiple years they have been quick to respond and handle any issues extremely well as long as it was included in my coverage. We liked their service so much that my parents even switched to OneGuard for their house.
2 years ago
Reply from OneGuard
Dear Ms. Salim, Thank you so much for the 5 star review and providing such thoughtful feedback regarding your excellent customer service experiences with OneGuard Home Warranties! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. Thank you again! We truly value your loyal business and recommendation, and we look forward to serving you again. OneGuard Home Warranties
Aug. 16th, 2022
Review Source
Thomas H. Avondale, AZ
A lot of home warranties I've encountered, the big print giveth, the fine print taketh away. That has not been my experience with OneGuard. Particularly happy with my interaction with Scott P in the renewals department. He helped me out with a couple of questions I had, including one that we both had to do some digging. Keep up the great work!
2 years ago
Reply from OneGuard
Dear Thomas H., On behalf of the entire team, thank you so much for the 5 stars regarding your customer service experiences with OneGuard Home Warranties and Scott! Customer satisfaction is our number one priority, and it is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service and we sincerely appreciate the wonderful feedback. We agree! Scott is very knowledgeable and is happy to provide his personal assistance and answer all your questions. Thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Jul. 14th, 2022
Review Source
Courtnee Chang Mesa, AZ
I’ve been a customer of OneGuard for some time and I’ve had great experiences with all service requests. Switching over to a new house was easy and carefully explained by the awesome agent, Chris. Really appreciate the help!
2 years ago
Reply from OneGuard
Dear Ms. Chang, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties and Chris! We are so happy that you found ease creating your warranty plan and we are pleased with the opportunity to assist you with all your home warranty and home services needs. We agree! Chris is awesome, and your rave review really made his day. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 12th, 2022
Floyd Starks AZ
I called in to renew my contract with One Guard today. I spoke with a gentleman named Paul C. He was very professional and knowledgeable of the items we went over. I wanted to understand my coverage a little better and he gave a very detailed explanation of the items in question. I really appreciated the help I was given. Thank you!!
2 years ago
Reply from OneGuard
Dear Mr. Starks, Thank you so much for the 5 stars and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Paul! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Paul is very professional and knowledgeable and your kind words really made his day. On behalf the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 7th, 2022
Review Source
Kristen Phoenix, AZ
I have had one guard in the past but I have never actually had to use any of the services. Customer service has always been very kind and helpful. Cynthia F was very knowledgeable and helped me find a one guard plan that would best suit my needs.
2 years ago
Reply from OneGuard
Dear Kristen, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to provide you with peace of mind for all your home warranty and home services needs. We agree! Cynthia is very knowledgeable, and your positive feedback and kind words really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 8th, 2022
Review Source
Kwalker Avondale, AZ
Christopher at onegaurd was such a big help! He explained everything I needed to know and helped me get on the right plan. When I purchased my home some communication was crossed with the buyer and he made sure my hike was covered asap.
Thank you Christopher at Onegaurd!
2 years ago
Reply from OneGuard
Dear Kwalker, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties and Christopher! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. Answering your questions was extremely important to Christopher, and he appreciated the opportunity to offer his personal assistance to you. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 1st, 2022
Rosalie Anderson Tempe, AZ
Best coverage, most services addressed and provided, most reasonable costs, best payment plans, and I love the personal care provided by customer service professionals such as Paul C. I have fewer budget worries as a homeowner now that I have OneGuard Homeowner Insurance.
2 years ago
Reply from OneGuard
Dear Ms. Anderson, On behalf of the entire team, thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties and Paul! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. Paul loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 1st, 2022
Review Source
Property Management Peoria, AZ
Cynthia F provided excellent customer service to me today. I had four service contracts to renew. She went over all of them very patiently with me. Cynthia sent me my invoices and my new contracts right away while we were still on the phone. It was a hasslefree experience dealing with Cynthia.
2 years ago
Reply from OneGuard
Dear Property Management, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to hear about your experience. We agree! Cynthia goes above and beyond and loved having the opportunity to personally assist you. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 28th, 2022
Review Source
rosa whitaker Mesa, AZ
I called to renew my warranty and talked to Sarah M. She was very nice and courteous. When I didn't have my card, she was ok when I could part of the number to verify that using the same one on file. She was quick which was good because I was on my lunch break.
2 years ago
Reply from OneGuard
Dear Ms. Whitaker, Thank you so much for the 5 stars and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties and Sarah! We are so happy that you found ease renewing your warranty plan and we are pleased with the opportunity to assist you with all your home warranty and home services needs. We have also shared your rave review with Sarah and she is extremely grateful for the positive recognition. Thank you again for choosing OneGuard! We truly value your loyal business of 7 years and look forward to serving you in the future. OneGuard Home Warranties
Jun. 15th, 2022
Review Source
Emilie Grimes Queen Creek, AZ
I am a landlord, I have relied on One Guard for about 5 years now! One guard has always been extremely professional and timely in response to requests for service. They Also respond quickly if you are not happy with a contractor! I will continue to rely on One Guard as long as I have rental property! They are the Best!
2 years ago
Reply from OneGuard
Dear Ms. Grimes, Thank you so much for the 5 stars and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties over the last 5 years! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we love the positive feedback and opportunity to assist you with all your home warranty and home services needs. On behalf the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 10th, 2022
Review Source
Kirsten Norling Phoenix, AZ
I was having problems with the quick order link. I called and was fortunate to get Sherlita R on the line. She could not have been more helpful. Thanks Sherlita for the best customer service experience I have had in a very long time!!
2 years ago
Reply from OneGuard
Dear Ms. Norling, Thank you so much for the 5 stars and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and Sherlita! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we love the positive feedback and opportunity to assist you with all your home warranty and home services needs. We agree! Sherlita is very helpful, and your kind words really made her day. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 9th, 2022
L T-G Phoenix, AZ
I just signed on and was helped by Lori E. She was professional and provided information in a clear manner. Her correspondence via e-mail was also very helpful. I truly appreciate her kind tone. I look forward to being a One Guard client.
2 years ago
Reply from OneGuard
Dear L T-G, Thank you so much for the 5 stars and sharing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Lori! Our number one priority is your complete satisfaction, and we are happy to hear how pleased you are with the level of service and support you receive. We agree! Lori is very professional, and your kind words really made her day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 8th, 2022
Review Source
Chad
I have been with OneGuard for 2 years and just renewed for a third. The customer service is always prompt and they always take care of my needs. A special shout out to Cynthia F who just helped me renew my contract for another year. She was very helpful and completed my renewal quickly and efficiently.
2 years ago
Reply from OneGuard
Dear Chad, Thank you so much for the 5 star review and sharing such kind remarks regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Answering your questions and ensuring a seamless contract renewal was extremely important to Cynthia, and she appreciated the opportunity to offer her personal assistance to you. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 3rd, 2022
Paramore Richmond, TX
Cynthia F was a wealth of information on my call today. She suggested items that I didn’t think about that should be covered. She was very pleasant and helpful. You have a wonderful asset on your team. I am definitely very happy with the customer service that I received from Cynthia today!
2 years ago
Reply from OneGuard
Dear Paramore, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Our number one priority is customer satisfaction, and we love hearing about your experience and the value you find in the services we offer. We agree! Cynthia goes above and beyond and loved having the opportunity to personally assist you. Thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Jun. 3rd, 2022
Review Source
I Fosco Sun City, AZ
Warranty came with purchase of our home. We have used OneGuard several times and just love this service. Requesting services is simple and quick. The trades they send are prompt and very professional. When my year is up I will definitely renew. Great company with great customer service which is very hard to find.
2 years ago
Reply from OneGuard
Dear I Fosco, Thank you so much for the 5 star review and sharing such positive testimony regarding your customer service experiences with OneGuard Home Warranties! Our number one priority is customer satisfaction, and we love hearing about your experience and the value you find in the services we offer. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
May. 27th, 2022
Review Source
Gina Windham Crowley, TX
Love One Guard! The customer service is top notch! Anytime I’ve called with questions or concerns I have been treated extremely well & my questions answered. My most recent call, Paul C was very professional, courteous & helpful. I have been a customer for 3 years.
2 years ago
Reply from OneGuard
Dear Ms. Windham, Thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your recent customer service experience with Paul! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Paul is very professional and courteous, and your kind words really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business of 3 years, and we look forward to serving you in the future. OneGuard Home Warranties
May. 23rd, 2022
Review Source
Scott Kramer Grand Prairie, TX
This morning I needed to renew my subscription and reached out to an agent because I couldn't find the renewal online. Cynthia F helped me with my renewal. She was pleasant to work with and easy to talk to. Thank you OneGuard for having such awesome employees!
2 years ago
Reply from OneGuard
Dear Mr. Kramer, Thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your recent customer service experience with Cynthia! We are so happy that you found ease renewing your warranty plan, and Cynthia enjoyed having the opportunity to personally assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
May. 23rd, 2022
Review Source
Kelly Mesa, AZ
We weren't sure if we wanted to renew our warranty or not, but after speaking to Cynthia F we not only decided to renew, but we realized that the warranty provided us with much more than we thought. Cynthia answered all of our questions and made us feel comfortable with our decision.
2 years ago
Reply from OneGuard
Dear Kelly, Thank you so much for the 5 star review and sharing such kind remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. Answering your questions and ensuring a seamless contract renewal was extremely important to Cynthia, and she appreciated the opportunity to offer her personal assistance to you. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
May. 25th, 2022
Review Source
SHERRI STAUFFER Chandler, AZ
Keanna C is the best! She called in response to my online inquiry and answered all my questions. She helped get my two properties set up and even found me a discount for multiple properties. She made the process easy and even called back later with a quick update. I left feeling cared for and more secure about my properties being covered.
2 years ago
Reply from OneGuard
Dear Ms. Stauffer, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties and Keanna. Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Keanna is truly the best, and your positive feedback and kind words really made her day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Apr. 29th, 2022
Review Source
Anton Rodde Scottsdale, AZ
Very efficient process to make/schedule service. Chooses competent and careful service providers. Good follow up and on going updates. Their phone support is managed by knowledgeable people-- easy to understand and thorough.
2 years ago
Reply from OneGuard
Dear Mr. Rodde, Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to provide best in class service, from the first call for service to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business of 4 years and look forward to serving you in the future. OneGuard Home Warranties
Apr. 26th, 2022
Review Source
Arlene Dufner Mesa, AZ
I appreciated that I did not have to wait to have my call answered. Christopher S. Was very courteous and helpful with my concerns regarding my rate increase since I moved into a condo and also arranged for someone to come out to service my AC.
2 years ago
Reply from OneGuard
Dear Ms. Dufner, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Answering your questions was extremely important to Christopher, and he appreciated the opportunity to offer his personal assistance to you. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Apr. 27th, 2022
Review Source
Danielle Dror Glendale, AZ
One Guard is the best but today we had to do a rush warranty order and I got the pleasure of speaking with Sherlita R. She was so patient and helpful in getting this set up. It sure made the process so much more pleasant. Now we know our clients will be well taking care of with their home warranty needs.
-danielle dror
2 years ago
Reply from OneGuard
Dear Ms. Dror, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Sherlita! Our top priority is to provide you with fast, friendly service that exceeds your expectations, and we are happy to hear about your experience. We agree! Sherlita is very helpful, and she enjoyed speaking with you and loved the positive recognition. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Apr. 22nd, 2022
Review Source
William H Whitten Flower Mound, TX
Most all of the service requests have been handled well by the selected contractors. Calls to the warranty company have been handled professionally. The most recent experience involved difficulties renewing on line. I spoke with Sarah M, a sales advisor, and received excellent, professional help resolving my problem.
2 years ago
Reply from OneGuard
Dear Mr. Whitten, Thank you so much for the 5 stars and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and Sarah! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you. We agree! Sarah is excellent and loved having the opportunity to personally help you. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business of 5 years and look forward to serving you again. OneGuard Home Warranties
Apr. 21st, 2022
Review Source
Faye O
I have had continual excellent customer support from Erin P as I deal with a difficult plumbing issue. She is professional and efficient but equally important she is pleasant and more than willing to help me. I have also had a positive experience with Pruitt Plumbing. I appreciate everyone’s effort.
2 years ago
Reply from OneGuard
Dear Faye O., Thank you so much for the 5 stars and providing such thoughtful feedback regarding your positive customer service experiences with OneGuard Home Warranties, Erin, and your contractor! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We agree! Erin provides excellent customer service, and your kind words really made her day. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Apr. 15th, 2022
Review Source
Colleen Kuller Scottsdale, AZ
I spoke with Paul C this morning about renewing my OneGuard Service Plan. He was incredibly helpful and knowledgeable and he made the renewal process quick and easy. OneGuard is lucky to have a Customer Representative like Paul!
2 years ago
Reply from OneGuard
Dear Ms. Kuller, Thank you so much for the 5 stars and providing such thoughtful feedback regarding your customer service experience with OneGuard Home Warranties and Paul! Customer satisfaction is our top priority, and we are pleased to assist you with all your home warranty and home service needs. We agree! Paul is very helpful and knowledgeable, and he enjoyed speaking with you and loved the positive recognition. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Apr. 13th, 2022
Review Source
Al Silverman
Amazing company. I've been a customer for nearly 15 years and it's been an excellent relationship.
They really try to do whatever they can to help their customers. In addition, they strive to only use the best contractors for repairs.
I recently spoke with Deanna W on a preseason A/C tuneup and she couldn't have been more helpful!
2 years ago
Reply from OneGuard
Dear Mr. Silverman, Thank you so much for the 5 star review and sharing such amazing testimony regarding your excellent customer service experiences with OneGuard Home Warranties and Deanna! Our utmost priority is to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. We agree! Deanna is very helpful, and she enjoyed speaking with you and loved the positive recognition. On behalf of the entire team, thank you again! We truly value your loyal business of 15 years and look forward to serving you in the future. OneGuard Home Warranties
Apr. 13th, 2022
Review Source
Jeremy Brewer Peoria, AZ
Very happy with OneGuard. Even when it doesn't go right, they are very responsive to correcting any issues that come up. Thanks to Chris R for staying on the issue we had. I have recommended OneGuard to all my clients for years now and they continue to deliver.
2 years ago
Reply from OneGuard
Dear Mr. Brewer, Thank you so much for the 5 stars and providing such thoughtful remarks regarding your customer service experiences with OneGuard Home Warranties and Chris! Providing prompt and accurate resolution with friendly professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. We agree! Chris is exceptional, and he appreciated the opportunity to offer his personal assistance to you. On behalf of the entire OneGuard team, thank you again! We truly value your business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Apr. 1st, 2022
Bob Kemp Scottsdale, AZ
It was time to renew but I had concerns and questions about some of the features and benefits of my elite package. Tammy in retention was amazing. She explained everything so I could make an informed decision about renewing with One Guard. After speaking with Tammy I did not even feel the need to shop for a different home warranty company.
2 years ago
Reply from OneGuard
Dear Mr. Kemp, Thank you so much for 5 star review and providing such amazing remarks regarding your customer service experiences with OneGuard Home Warranties and Tammy! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide the peace of mind you deserve. We agree! Tammy goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Mar. 23rd, 2022
Review Source
Ray Jussila
I've been with OneGuared for over 10 years and currently have 5 homes covered by OneGuard. They have always been prompt and professional in responding to any of my service requests! I just delt with Tricia D who took care of all my issues in a very speedy way.
2 years ago
Reply from OneGuard
Dear Mr. Jussila, Thank you so much for the 5 stars and providing such wonderful remarks regarding your excellent customer service experiences with OneGuard Home Warranties and Tricia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Tricia loved the positive feedback, and she enjoyed providing you with her personal assistance. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your loyal business of 6 years and look forward to serving you in the future. OneGuard Home Warranties
Mar. 22nd, 2022
Review Source
Diana Kogan Scottsdale, AZ
A positive is that the contractors that OneGuard works with have generally been responsive and able to successfully resolve the issue. Some of the contractors have been pleasant to deal with.
An area that could use reconsideration is coverage that would include repairing an item, such as a leak/corrosion where the garbage disposal connects to the main line, before a massive water leak occurs. It seems like it would make more sense to fix a known problem that is developing, before it becomes an even greater/more expensive problem to fix.
2 years ago
Reply from OneGuard
Dear Ms. Kogan, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! We constantly strive to provide the most comprehensive coverage in the industry and best-in-class service, and we sincerely appreciate the constructive feedback and opportunity to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business over the last 6 years and look forward to serving you in the future. OneGuard Home Warranties
Mar. 17th, 2022
Review Source
Laurie Peoria, AZ
We renewed our Service Contract in March, 2022. Cynthia F helped us do that. She was very professional, knowledgeable and friendly. Thank you, Cynthia!
We have had to use OneGuard services a few times over the last three years and have been very satisfied.
2 years ago
Reply from OneGuard
Dear Laurie, Thank you so much for the 5 stars and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Customer satisfaction is our utmost priority, and we are extremely happy to hear how pleased you are with the level of service and support you receive. We agree! Cynthia goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 10th, 2022
Review Source
Paula Brandt Buckeye, AZ
I've had One Guard out a couple of times and have had good experience with them. I called to re-new my contract another year and was pleasantly surprised with my discount. Cynthia F was extremely helpful, polite and helped me with my renewal.
2 years ago
Reply from OneGuard
Dear Ms. Brandt, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties and Cynthia! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Cynthia is exceptional in performing her duties, and your rave review really made her day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 9th, 2022
Review Source
Cliff Merrill AZ
As usual another great experience! I had issue with my automatic renewal where I inadvertently didn't carry forward specific coverage.
I worked with oneguard rep to backfill the coverage and was able to continue the full coverage.
Love the service I always get with oneguard.
2 years ago
Reply from OneGuard
Dear Mr. Merrill, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Feb. 18th, 2022
cindy gates Moncks Corner, SC
I signed up today . Paul was very professional and answered all my questions in a timely matter. I had heard about One Guard on a chat in face book and was impressed. I have cancelled my old company and look forward to working with One Gurard
2 years ago
Reply from OneGuard
Dear Ms. Gates, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Paul! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. We have also shared your rave review with Paul, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. On behalf of the entire OneGuard team, thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 9th, 2022
Review Source
Nan Chill
OneGuard has been very helpful and easy to work with, from new policy to renewal. I had a little trouble using the website so I call them directly. Christopher S took excellent care of me and completed my renewal in minutes. He even emailed my receipt and new contract as soon as we hung up. Well done!
2 years ago
Reply from OneGuard
Dear Nan Chill, Thank you so much for 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties and Christopher! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide the peace of mind you deserve. We agree! Christopher goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 7th, 2022
Review Source
Mary Pinkowski Phoenix, AZ
We have used One guard for over two years. Our overall experience w/customer service was tremendous! Today Samone S helped us finish our contract w/a positive for us! Thanks Samone! The only negative would be w/the department that oversees replacement! It took two years & two compressors, two fans & a new ice making unit to get our refrigerator
replaced!! That could use some fine tuning! Overall great experience!
2 years ago
Reply from OneGuard
Dear Ms. Pinkowski, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Jan. 31st, 2022
Review Source
christina fox Dallas, TX
I cannot say enough about the representative that assisted me. Cynthia F was patient, knowledgeable, and so pleasant to speak with. I love the service with one guard and it’s largely due to great people like, Cynthia. Keep up the great service!
2 years ago
Reply from OneGuard
Dear Ms. Fox, Thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Cynthia goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 31st, 2022
Review Source
Sharon W Bellingham, WA
Wonderful services we didn't know existed! The person we talked with at OneGuard was Cindy S. We were requesting some things to be done at our new home. Cindy was friendly, easy to talk with and helped with deciding which services to use. Couldn't have asked for someone better. The warranty from OneGuard is also a great thing to have.
2 years ago
Reply from OneGuard
Dear Sharon W., Thank you so much for the 5 star review regarding your outstanding customer service experiences with OneGuard Home Warranties and Cindy! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Cindy goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 27th, 2022
Ralph Pinkert Scottsdale, AZ
Sarah M, Advisor, assisted me today setting up a new OneGuard Home Warranty. She was very courteous, professional and knowledgeable in her explanation of all potential coverage options, in order for me to make an informed decision! Thank you.
2 years ago
Reply from OneGuard
Dear Mr. Pinkert, On behalf of the entire team, thank you so much for the 5 stars and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Sarah! Customer satisfaction is our utmost priority, and it is always a distinct pleasure to answer all your questions and help with your home’s coverage. We have also shared your review with Sarah and she is extremely grateful for the positive recognition, and appreciated the opportunity to personally assist you. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 21st, 2022
Catherine Avondale, AZ
Cynthia F is an outstanding representative! Her professionalism and patience was above and beyond for the attention my account needed. She kept me as a continuing customer when I was about to cancel. Her services was ultimate customer service!
2 years ago
Reply from OneGuard
Dear Catherine, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. We agree! Cynthia goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 13th, 2022
larry clark
It was a pleasure working with Paul C. He was very professional and worked in our best interest as a consumer. He had above average people skills and excellent knowledge of your products and services. He is definitly an asset to One Gaurd.
We are looking forward to working with your firm.
Sincerely,
Larry W.C.
2 years ago
Reply from OneGuard
Dear Mr. Clark, Thank you so much for the 5 star review and providing such amazing remarks regarding your customer service experiences with OneGuard Home Warranties and Paul! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. We agree! Paul goes above and beyond and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 14th, 2022
Review Source
Kassi Gonzalez Gilbert, AZ
OneGuard has great coverage, and has made the process easy for first time homeowners like myself. The customer service has always been wonderful as well. I was helped out most recently by Cynthia F who was very friendly and efficient!
2 years ago
Reply from OneGuard
Dear Ms. Gonzalez, Thank you so much for the 5 star review regarding your wonderful customer service experiences with OneGuard Home Warranties and Cynthia! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services OneGuard has to offer. We agree! Cynthia is very friendly, and your positive feedback and kind words really made her day. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 7th, 2022
Review Source
Woodard Porterville, CA
I had some questions on my coverage, so i called to renew online. The man i spoke to was very helpful and answered my questions and the renewal took about 2 minutes on the phone, so easy. Over the years we have called and always get fast reliable service.
2 years ago
Reply from OneGuard
Dear Woodard, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! We are so happy that you found ease renewing your warranty plan and we are pleased with the opportunity to assist with all your home warranty and home services needs. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 14th, 2021
Review Source
Dave Ames Gilbert, AZ
OneGuard has been prompt and fair with any service requests, coverage questions and billing questions. I recently experienced a contract issue which was handled expeditiously by Paul C. The best home warranty company in the business.
2 years ago
Reply from OneGuard
Dear Mr. Ames, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties and Paul! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services OneGuard has to offer. We have also shared your rave review with Paul, and he is extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 30th, 2021
H. Waterman Johnstown, PA
OneGuard provides excellent services. My contact Mr. Paul C is a great person to work with. He is very responsible, always answers or returns my calls, and responds to my emails timely. He is very gentle, friendly, and respectful of his client. At this Thanksgiving time, I requested to write a review for him and OneGuard.
2 years ago
Reply from OneGuard
Dear H. Waterman, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties and Paul! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services OneGuard has to offer. We have also shared your rave review with Paul, and he is extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 24th, 2021
Review Source
Bill Rohlman Surprise, AZ
The company is easy to deal with. Scott P., Sales Manager is very professional and listens to your wants and needs. Not a typical pushy salesman.
The contractors that One Guard uses are also very professional and competent.
A good company.
2 years ago
Reply from OneGuard
Dear Mr. Rohlman, Thank you so much for the 5 star review regarding your outstanding customer service experiences with OneGuard Home Warranties and Scott! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Please know Scott loved the positive feedback, and enjoyed providing you with his personal assistance. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 19th, 2021
Review Source
Hannah
My experience with Paul C. has been flawless. I was instantly greeted not with a robot, but with a helpful and calm voice. He was patient and answered every one of my questions. I am happy to have his direct number now. I feel reassured and like things will work out.
2 years ago
Reply from OneGuard
Dear Hannah, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Paul! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Paul goes out of his way to provide excellent customer service, and your kind words made his day. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 17th, 2021
Review Source
Richard Kerr Buckeye, AZ
Paul C, was very professional and he was very helpful. He explained why I should sign up for the A/C for the latest Freon replacement when it is needed as my system is 15 years in service. I'm very satisfied with his service, thank you for an employee that is very much interested in helping your customers.
2 years ago
Reply from OneGuard
Dear Mr. Kerr, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Paul! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Paul goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 15th, 2021
Annie Bloomer Surprise, AZ
We have insured our homes with OneGuard Home Warranty since the day we purchased, seven years ago. They are always sent us qualified, reliable contractors to care for our home and in a timely manner. I would recommend them to everyone.
3 years ago
Reply from OneGuard
Dear Ms. Bloomer, On behalf of the entire team, thank you so much for 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 1st, 2021
Review Source
CATHERINE MACDONALD Mesa, AZ
There is nothing worse in Arizona than having your air conditioner stop working in the dead of summer. It happened to us. It was a grueling experience until I remembered my son and I decided to keep our OneGuard Warranty for the sixteenth year. One call and one day later a new compressor was installed and the air conditioner worked better than previously.
Thank you Kenneth C for calling and reminding us we were about to expire with One Guard! Signed in for year 17. C MacDonald Mesa AZ
3 years ago
Reply from OneGuard
Dear Ms. Macdonald, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties and Kenneth! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Please know Kenneth loved the positive feedback, and enjoyed providing you with his personal assistance. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Oct. 29th, 2021
