OneGuard
7.3
Overall Score
Author: Kalicia Bateman
OneGuard Home Warranty was founded in 1990 and is headquartered in Phoenix, Arizona. Currently, the company only services Arizona and Texas. OneGuard offers options for regular homeowners as well as real estate professionals. The company covers system and appliance breakdowns, repairs, and maintenance, and its home care solution covers a wide range of household problems. With coverage on your home's major systems and appliances, you get budget protection and peace of mind.
OneGuard also offers a variety of home services and tune-ups because the company knows the home requires more than just repairs. Its services include but are not limited to carpet cleaning, A/C and heating tune-ups, window cleaning, pest control, and lawn care.
OneGuard was acquired by American Home Shield in 2016.
Top Ranked Companies
Pros
- Extensive Coverage
- Plans and Pricing
- Sample Service Contract Available
- Options for Real Estate Professionals
Extensive Coverage
OneGuard offers a very impressive list of appliances and systems it covers. Coverage varies dependent on what plan the customers choose, but a full list of items covered are listed below in the FAQ section of this review.
Plans and Pricing
OneGuard's cost is competitive for the industry. For all plans, the fee for a service call is $69.
Sentinel Plan
The Sentinel Plan starts at $379 and covers a decent range of appliances and systems.
Appliances
|
|
|
|
|
Systems
|
|
|
|
|
|
|
|
|
|
|
The Sentinel Plan also has optional coverage for additional major appliances.
Centurion Plan
The Centurion Plan contains all the coverage of the Sentinel Plan, but for $499, it includes additional features:
- Preferred upgrade coverage
- HVAC equipment incompatibility coverage
As with the Sentinel Plan, you can customize your Centurion Plan for additional warranty coverage for pools and spas, guest houses, and so on.
Guardian Plan
The Guardian Plan starts at $599. For this plan, it includes all the features of the Centurion Plan, but the kitchen refrigerator and washer and dryer are included in the base price. Buyers also have the option of including and second washer and dryer and additional built-in refrigerator.
Sample Service Contract Available
OneGuard has sample contracts available for each of its plans. The contracts detail what's covered by their plans, including instances of normal wear and tear that require repair.
Options for Real Estate Professionals
OneGuard works closely with real estate professionals to gain an understanding of what matters most to home buyers. OneGuard Real Estate Home Warranty includes the following services:
- Re-Key and Garage Remote Reprogram
- Security System
- Utility Connection
- Carpet Cleaning
- Window Washing
- Pest Control
- Lawn Care
- A/C and Heating Tune-Ups
Cons
- Only Serves Arizona, Nevada, and Texas
- Customer Service Complaints
- Cancellation Fee
Only Serves Arizona, Nevada, and Texas
While there are many home warranty companies that only cover a certain geographic area, OneGuard only covers two states. For a company that has been in business since the 90s, it seems odd that it wouldn't cater nationwide yet. There are other companies that have been in business for the fraction of the time and already cover nationwide.
Customer Service Complaints
OneGuard has received some negative comments from customers. Some customers complain that the service provider denied claims which should have been covered. Others complain that the call center workers were not helpful, or the contracted technicians couldn't finish a repair. The large amount of negative feedback could be a deterrent for potential buyers.
Cancellation Fee
OneGuard does charge a $50 fee when the contract is cancelled. Customers can expect a pro-rata refund for their unexpired term. A cancellation request must be received in writing.
The Bottom Line
OneGuard Home Warranty has a wide array of coverage options for homeowners and real estate professionals. The company also approves 95% of claims, which is a big plus. If you live in Arizona or Texas, consider choosing OneGuard for your home warranty needs.
However, customer reception appears to be negative. Due to this reason, it might be worth looking into other home warranty companies before choosing the one that's right for you.
