OneGuard: Read 2,097 User Reviews From Real Homeowners

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Pamela Hammond Phoenix, AZ

Best home warranty company I have found, shorter wait times to speak with someone on the phone, quality contractors. Fred F was quick and efficient at renewing my policies and Camille J, my area account executive, took a lot of time to explain my coverage and difference in warranty companies to me. I really appreciate that!

4 years ago

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George Purpura Mesa, AZ

I have been dealing with One Guard Home warranty for over 10 Years. I have found the Programs they offer to be the most comprehensive in the business giving the Home Owner a peace of mind knowing they are in good hands. The Staff has been extremely helpful in every way.

4 years ago

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Joi Evans Arlington, TX

Today, I received good customer service from Julia L. She was very professional and answered all of my questions with patience. It has been a while since I received this type of customer service from One Guard. For the last past of couple of weeks, the customer service from One Guard has been poor. But today, I was extremely happy to speak with someone who was pleasant. Thank you, Julia L.

4 years ago

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Ping Yue San Jose, CA

Fred F was very helpful in answering my question about payment. He offered to e-mail me the invoice with address I asked for. This eliminated the potential mistakes. He also reminded me of including the dept # on the envelop to avoid mail problem. It showed the extra care he put into his work and his customer. What a pleasant conversation with him!

4 years ago

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danazazsky Phoenix, AZ

Our home warranty advisor, Alexander J, went above and beyond to help us with our home warranty renewal, and was even able to upgrade us! He was extremely professional, covered all of our questions, and followed up with emails explaining. the coverage immediately. We definitely recommend One Guard!

4 years ago

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Chico Garcia Phoenix, AZ

Your rep(Alexander J) he knew exactly what I was trying to do and purchase. He explained everything well and had a great attitude throughout the explanantion. He convinced me that to add these warranties I would be happier.__

4 years ago

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Amandine Hall Houston, TX

While comparing home warranty services and prices, the gentleman we talked to in HomeGuard was very professional and provided us with personalized advice and great expertise. Nothing compared with other companies we had contacted, which helped greatly in making our decision to go with OneGuard home warranty.

4 years ago

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Rseibold Phoenix, AZ

It’s my first year in my home and OneGuard has Alleviated a lot of stress. I’ve used their services a few times and it makes like so easy. Fast quick service! Everyone in their customer service department is fabulous especially Alexander J. Other companies should take note on their fast response times.

4 years ago

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Dwellett Queen Creek, AZ

OneGuard was under contract with us for 2 different homes and for the period November 2011 to July 2018 when we moved to a new home. Just FYI, OneGuard took over our previous home warranty company, ServiceOne, whom we had been with since November 2007. With one substantial exception, we were very satisfied with OneGuard's service for the full period. About every 2-3 years I researched again to see which was the best company. This company was always the best in Arizona for rates and service. During this period we had the following repairs: -Garbage disposal replaced -Sprinkler timer replaced twice -Refrigerator repaired -Refrigerator cashed out (paid residual value, which was fair) -AC unit repaired -AC unit replaced -Evap cooler repaired twice -Dryer repaired twice -Washer repaired -Semi-annual AC unit checkups for a reasonable cost. Our one complaint occurred in Jan of 2018 when I our premium evap cooler needed repair. The technician from a company whom I had never dealt with before, missed the appointment. Instead of rescheduling like he said he would, he called the following Monday and said he would be there in 10 minutes. I was finishing up substantial routine maintenance at the time and the sides, top and cooler pads were off. After spending almost 30 minutes diagnosing the issue, he informed me that he was not allowed to repair the unit because it was disassembled and I would be responsible for the repairs. Long story-short, I quoted the contract to them and threatened consumer and legal action if they failed to repair it. When the manager reviewed the case, they immediately sent out another technician to assess it, and then immediately repaired it. I cannot be certain of course, but I believe that the technician just did not want to take the time to repair it. Since his girlfriend (I later found out) was the dispatch on that day, he attempted misquote the contract in a manner that let him deny service. . I believe this was a bad technician anomaly because we had no complaints at all for the years prior, nor the 6 months after before we moved. Since we have a new home, we will not of course have a home warranty until at least after 5 years. Should be 10 years, but the workmanship of new houses in Arizona is sooooo shoddy. Anyway, when things start breaking down, I will again do my due-diligence and research all companies and we will certainly consider OneGuard equally along with the others and we recommend you do the same as well. Had this one issue not occurred, I would have rated them 5 stars. Anomaly or not, it is their fault for hiring a dishonest tech.

2 years ago

Reply from OneGuard

Dear Dwellett, Thank you so much for the 4 stars and taking the time to provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Customer satisfaction is our utmost priority while offering comprehensive coverage, quality repairs, and dependable contractors, and it is always our pleasure to assist with all your home warranty and home services needs. Thank you also for bringing your situation to our attention and allowing OneGuard the opportunity to arrange for a different contractor to assess your system. Please know we truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 20th, 2021

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Brenda Anderson

Great company. Only had them for one contract but they were professional and were Covid protected! They repaired my kitchen pipes and My clean outs in my plumbing. I’m glad I had this contract they were professional ,prompt ,and kind And very good at explaining what to do to keep the problem from happening again. There was a small service fee but it saved me a lot of money.

2 years ago Edited January 28, 2022

Reply from OneGuard

Dear Ms. Anderson, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Feb. 7th, 2022

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Verified Customer

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B J Hart Round Rock, TX

Comparing to other Home Warranty companies. Repair companies have been knowledgable and fixed issues on first try.

1 year ago

Reply from OneGuard

Dear Mr. Hart, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Ensuring quality repairs are completed by knowledgeable and friendly professionals is our top priority, and we appreciate your thoughtful remarks and the opportunity to assist. Thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Jan. 10th, 2023

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Verified Customer

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Danielle Peoria, AZ

I have been with them a short time and so far they seem to be doing a good job. It's easy to request services online and they are reasonably priced.

1 year ago

Reply from OneGuard

Dear Danielle, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your complete satisfaction while offering comprehensive coverage, quality repairs, and keeping premium costs competitive, and we and always appreciate the opportunity to help with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 27th, 2022

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Verified Customer

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Lee Swan Sugar Land, TX

My furnace stop working...during the coldest time so far this year but I had to wait for 5 days for someone to just come and tell me it wasn't working! Then I was told I would have to wait for you to order me a furnace instead of letting the local HVAC company use one of their furnace...which meant I would go 2 more weeks without heat!!!

1 year ago

Reply from OneGuard

Dear Ms. Swan, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your service history firsthand. Customer satisfaction is our top priority and to service our valued homeowners as quickly as possible, and we apologize for the frustration. We have confirmed that a check was processed for covered repairs at your request and we appreciate your patience throughout the warranty process. Thank you again for allowing OneGuard the opportunity to assist you. OneGuard Home Warranties

Dec. 6th, 2022

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Verified Customer

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David johnson Phoenix, AZ

While certain aspects are good, I did not like one of the service providers they sent, they don't seem to have a sense of urgency when I have issues. Service call is somewhat more expensive than I could get on my own;

1 year ago

Reply from OneGuard

Dear Mr. Johnson, We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@oneguardhw.com? Thank you for your time and consideration. OneGuard Home Warranties

Nov. 17th, 2022

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Verified Customer

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Derek Wood Mesa, AZ

I like the service and OneGuard does a good job, but the App isn't always working when I try to use it so I took one star off

2 years ago

Reply from OneGuard

Dear Mr. Wood, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties and our website. Our top priority is customer satisfaction and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 8th, 2022

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Verified Customer

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MeiLien Yeh Stafford, TX

Love the ease of online request of services. Great professional service from the service companies.

2 years ago

Reply from OneGuard

Dear Ms. Yeh Thank you so much for the 5 star review and sharing such thoughtful comments regarding your customer service experiences using the OneGuard website for your service requests! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 10 years and look forward to serving you in the future. OneGuard Home Warranties

Nov. 1st, 2022

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Verified Customer

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Wendy caporaso Phoenix, AZ

The OneGuard staff is Professional and very courteous. Service people always on time and do a great job.

2 years ago

Reply from OneGuard

Dear Ms. Caporaso, Thank you so much for the 5 star review and sharing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! It is always our distinct pleasure to provide you with knowledgeable service professionals for all your home warranty and home services needs, and we appreciate hearing about the professionalism and level of service you received. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 1st, 2022

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Verified Customer

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Mike Roman Sun City, AZ

Very good experience after a disappointing came out but One Guard listened and sent a 2nd company to evaluate

2 years ago

Reply from OneGuard

Dear Mr. Roman, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Oct. 25th, 2022

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Verified Customer

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Brenda Villegas Richmond, TX

Prompt to requests and have always been able to reach a representative for questions. Online account is easy to navigate.

2 years ago

Reply from OneGuard

Dear Ms. Villegas, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties over the last 7 years! Making it easy to request service and offering prompt and accurate resolution with friendly and knowledgeable professionals is always our top priority, and we love the positive feedback and opportunity to assist you with all of your home warranty and home services needs. On behalf of the entire team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Oct. 25th, 2022

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Verified Customer

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Kaye Scarpone San Antonio, TX

I have always had excellent service with any issue or repair I have encountered! I highly recommend One Guard.

2 years ago

Reply from OneGuard

Dear Ms. Scarpone, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again! We truly value your continued business and recommendation, and we look forward to serving you again. OneGuard Home Warranties

Sep. 12th, 2022

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Verified Customer

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Mary Livingston Katy, TX

He fixed it without having to add extra coolant requiring additional charges, like has happened the past couple years.

2 years ago

Reply from OneGuard

Dear Ms. Livingston, Thank you so much for the 5 star review and sharing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf the entire OneGuard team, thank you again! We truly value your loyal business of 10 years and look forward to serving you in the future. OneGuard Home Warranties

Aug. 29th, 2022

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Verified Customer

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Bhavin Patel

One guard is ok for only fixing small issues (which are covered with their service call fee). For bigger issues, they will show you all the loop holes in the contract and not fix it. I have been with One gurad for 7 years and they are not going to fix the AC problem.

2 years ago

Reply from OneGuard

Dear Mr. Patel, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your service history firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. We have confirmed a check has been processed on your behalf for the air conditioning system replacement. Thank you again for your consideration. OneGuard Home Warranties

Jul. 22nd, 2022

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Verified Customer

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MG Houston, TX

Still waiting on a claim to get resolved. They did allow us to use our own vendor since they did not have any more vendors in the area.

2 years ago

Reply from OneGuard

Dear MG, Thank you so much for the 4 stars regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you with all your home warranty and home services needs and we are always available if we may offer additional assistance. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 13th, 2022

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Verified Customer

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Carolyn Stone Spring, TX

Been awesome over the years we have had them! There's been one repair that should have been covered and wasn't so 4/5 but otherwise fantastic!

2 years ago

Reply from OneGuard

Dear Ms. Stone, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties over the last 7 years! Your satisfaction is our number one priority, and it is always our most distinct pleasure to provide you with peace of mind for all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 12th, 2022

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Verified Customer

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ruben Davila-Perez Houston, TX

always responded on time, their companies they work with have experience on problems they can solve or not

2 years ago

Reply from OneGuard

Dear Mr. Davila-Perez, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Jul. 5th, 2022

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Verified Customer

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Wasim Haq Sugar Land, TX

For being responsive, having a simplified, and easy service request system, and excellent customer service.

2 years ago

Reply from OneGuard

Dear Mr. Haq, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is always our top priority, and we love the positive feedback and opportunity to assist you! On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 27th, 2022

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Verified Customer

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Y Houston, TX

I had to pay too much out of pocket. Each time I had to call OneGuard the representative was very professionals and helpful but just had to pay a lot out of pocket,

2 years ago

Reply from OneGuard

Dear Y., Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties. Our top priority is your satisfaction and to provide best-in-class service to our valued members, and we sincerely regret the frustration. Please note coverage is not all-inclusive, and there may be instances where homeowners incur an out-of-pocket expense for items not covered by the OneGuard plan. Thank you again for allowing OneGuard the opportunity to serve you. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 27th, 2022

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Verified Customer

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April Alvarez Mesa, AZ

The price. And the one time fee when you have someone come out For instants pest control or the AC unit etc. etc.

2 years ago

Reply from OneGuard

Dear Ms. Alvarez, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our number one priority is customer satisfaction, and we love hearing about your experience and the value you find in the services we offer. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 21st, 2022

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Verified Customer

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Tawsha Marie Patrick-Williams Phoenix, AZ

When I submit an order it is taken care of immediately to where the contractor is reaching out to set up appointment

2 years ago

Reply from OneGuard

Dear Ms. Patrick-Williams, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! Thank you again for the opportunity! We truly value your business and look forward to serving you in the again. OneGuard Home Warranties

Jun. 21st, 2022

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Verified Customer

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G sims Surprise, AZ

We have had a few claims with one guard, not big issues, but one guard always comes through with good servicd

2 years ago

Reply from OneGuard

Dear G Sims, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 13th, 2022

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Verified Customer

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Dianne Richards Sun City, AZ

They fix until no more parts are available and then they replace the item. This gives the homeowner peace of mind.

2 years ago

Reply from OneGuard

Dear Ms. Richards, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your customer service experiences over the last 14 years! Your satisfaction is our utmost priority, with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties

Jun. 14th, 2022

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Verified Customer

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Cheri I John Scottsdale, AZ

OneGuard has been very good for us. Lots of calls over time and only one we felt could/should have been resolved sooner than it was.

2 years ago

Reply from OneGuard

Dear Ms. John, Thank you so much for the 4 star review and providing positive feedback regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to provide you with peace of mind for all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 13th, 2022

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Verified Customer

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Mullen Surprise, AZ

The people we have had service our home for the most part have been fantastic. In fact some we have called for other jobs

2 years ago

Reply from OneGuard

Dear Mullen, Thank you so much for the 4 star review regarding your fantastic customer service experiences with OneGuard Home Warranties and your service professionals! Your satisfaction is our utmost priority and we always appreciate the positive feedback and having the opportunity to provide you with service professionals for all your home warranty and home services needs. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 7th, 2022

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Verified Customer

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Betty Cormier-Burnette Pearland, TX

Had to wait almost 3 weeks to get my AC Unit repaired and they were trying not to assist me. I have been a customer for over 10 years, a Realtor and haven't used the warranty in 2 years. It appears your company takes the money but don't want to repair anything.

2 years ago

Reply from OneGuard

Dear Ms. Cormier-Burnette, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being so receptive to our conversation. Customer satisfaction is our top priority and to service our valued homeowners as quickly as possible, and we truly regret the frustration. We sincerely hope we have effectively addressed your concerns, and we are always available if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Jun. 2nd, 2022

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Verified Customer

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E. Craig Pfeiffer Cave Creek, AZ

OneGuard is easy to contact, takes action immediatly and sends quality service providers to evaluate remedy a problem.

2 years ago

Reply from OneGuard

Dear Mr. Pfeiffer, Thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Offering prompt and accurate resolution with friendly service professionals is always our top priority, and we love the positive feedback and opportunity to assist you! On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Apr. 21st, 2022

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Verified Customer

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Clifton Williams Chandler, AZ

Excellent customer service, professional and I have always had a good experience with the quality of service

2 years ago

Reply from OneGuard

Dear Mr. Williams, Thank you so much for the 5 stars and providing such amazing feedback regarding your excellent customer service experiences with OneGuard Home Warranties over the last 3 years! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Mar. 25th, 2022

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Verified Customer

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Thomas Fitzgerald Surprise, AZ

Very responsive and professional company, I have been a customer since 2015 and they always take care of the customer

2 years ago

Reply from OneGuard

Dear Mr. Fitzgerald, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties over the last 7 years! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

Feb. 17th, 2022

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Verified Customer

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Michael Wentzel Litchfield Park, AZ

Reliable, great customer service. Had another company before but they cost more and were unreliable.

2 years ago

Reply from OneGuard

Dear Mr. Wentzel, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Jan. 18th, 2022

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Verified Customer

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June DAngelo Porras Austin, TX

I think that if you have high end appliances, and they need to be replaced, they should be replaced with a comparable replacement, not a standard, builders gtade product

2 years ago

Reply from OneGuard

Dear Ms. Porras, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Customer satisfaction is our top priority and to provide the most comprehensive coverage in the industry, and we sincerely regret the frustration. Please note when replacing appliances, OneGuard installs equipment comparable in features, capacity, and efficiency, although we are not responsible for matching identical colors, brands, and dimensions, or any features that do not contribute to the primary function of the covered system or appliance. Thank you again for your consideration and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties 

Nov. 11th, 2021

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Verified Customer

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Julia Tucker New Braunfels, TX

Overall, one guard provides services when needed but I often find there a loop holes and often end up paying out of pocket due to non-coverage.

3 years ago

Reply from OneGuard

Dear Ms. Tucker, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and friendly service professionals, and we sincerely appreciate the feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Oct. 22nd, 2021

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Verified Customer

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George Witz Mesa, AZ

I have waited 3 days for a call back from "my acct. representative " to voice my bad experience with your HVac Waranty service last weekend! I ended up hiring an outside repair service to get my unit repaired and a non working fan motor replaced.

3 years ago

Reply from OneGuard

Dear Mr. Witz, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being so receptive to our phone call. Our top priority is customer satisfaction, and we sincerely regret the frustration regarding the outcome of your service request. Please note OneGuard confirmed the malfunction you were experiencing was not a covered item, and coverage was not extended in accordance with the service plan. Thank you again for your consideration and allowing OneGuard the opportunity to provide you with this information. OneGuard Home Warranties

Oct. 15th, 2021

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Verified Customer

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steve San Antonio, TX

There was good response time from OneGuard and the contracted vendor. Vendor did and excellent job.

3 years ago

Reply from OneGuard

Dear Steve, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Aug. 19th, 2021

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Verified Customer

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James Leffel Cypress, TX

Very easy to get a service call set up on line, always give me great options and can use repeat vendors

3 years ago

Reply from OneGuard

Dear Mr. Leffel, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties over the last 5 years! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Aug. 13th, 2021

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Verified Customer

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RP Phoenix, AZ

great customer care and not trying to cheat like Choice warranty or other companies that I used in the past.

3 years ago

Reply from OneGuard

Dear RP, Thank you so much for the 5 star review and providing such positive comments regarding your customer service experiences with OneGuard Home Warranties! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Aug. 6th, 2021

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Verified Customer

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Jim Roberts Cave Creek, AZ

I've had some Terry service from dome of their vendors in the past but my latest experience for two separate service calls has been very good.

3 years ago

Reply from OneGuard

Dear Mr. Roberts, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties over the last 8 years! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Aug. 6th, 2021

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Verified Customer

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Lisa Patel Cave Creek, AZ

Having a horrible time scheduling for a 2nd opinion. Has been going on for weeks, costing me $50 a day for a temporary a/c unit for my tenant!! I'm about to CANCEL my policy. Still waiting now for part and scheduling. Going on 3 weeks. $650 OOP so far....

3 years ago

Reply from OneGuard

Dear Ms. Patel, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we apologize for the frustration. We have confirmed equipment was ordered and we are working closely with the contractor to verify receipt of parts and scheduling of the installation. We will also continue to monitor your situation closely through completion. Thank you again for your consideration and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties

Aug. 6th, 2021

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Verified Customer

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Charlotte Peters Sun City West, AZ

They are prompt in raking care of any problem I've had. Each problem has been resolved to my expectations.

3 years ago

Reply from OneGuard

Dear Mrs. Peters, Thank you so much for the 5 star review and such positive remarks regarding your customer service experiences with OneGuard Home Warranties over the last 8 years! Making it easy to request service and offering prompt and accurate resolution with friendly service professionals is exactly what we strive for, and we love the positive feedback! On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Aug. 5th, 2021

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Verified Customer

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Wilson Gutierrez Mesa, AZ

Company provides reliable product and service, but price continues to increase that it might not be possible to keep service.

3 years ago

Reply from OneGuard

Dear Mr. Gutierrez, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your complete satisfaction while offering comprehensive coverage and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for allowing OneGuard the opportunity to serve you. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Aug. 3rd, 2021

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Verified Customer

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Kurt Gantt Surprise, AZ

Timely responses. Great service from the vendors they use. Great price for for the full service warranty.

3 years ago

Reply from OneGuard

Dear Mr. Gantt, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Aug. 3rd, 2021

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Verified Customer

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Ricardo Garcia San Antonio, TX

We rate them a 3- Star because on two occasions that we used One Guard, both times I was not 80-100% Satisfied with the service. Good work but not Great!!

3 years ago

Reply from OneGuard

Dear Mr. Garcia, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is your complete satisfaction and we regret the frustration. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Thank you again for allowing OneGuard the opportunity to serve you. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Aug. 3rd, 2021

OneGuard Reviews