OneGuard Reviews
7.3
Overall Score
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Monika McGill Tucson, AZ
I've been a customer for about 3 years now. While sometimes they were fine and the job got done in a timely fashion by skilled providers, the reality is that when I do the math it is not worth it. They are one of these companies who will gladly pay for anything in the low hundreds range but will not honor repairs once they hit a point where you'd really need the help. They either made it so difficult to get service I wanted to give up and cry or they slapped a bandaid on a dying body. This leaves you paying them thousands in monthly and service fees while getting far less in return. It might sound nice to have the security of paying a small monthly fee to be taken care of in an emergency, but in reality if you put those monthly fees in a savings account you'd end up ahead. I didn't want to believe the people who told me that but I've learned the hard way it's true. After all my years of being a loyal customer, when I really needed them, they refused to work with me. That's a clear invitation to leave in my book. Also, like so many companies these days, they are set up with overseas call centers which don't have the English skills needed to make transactions go smoothly. I won't be renewing.
2 years ago
Reply from OneGuard
Dear Ms. McGill, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. OneGuard covers mechanical breakdowns that become inoperative from normal wear and tear. Upon the most recent assessment, the service contractor reported to OneGuard the system was tested, and no mechanical malfunctions were found. Thank you again for your consideration and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties
Sep. 30th, 2022
Review Source
John Albert
I only give 2 Stars because of Erin P. After 4 weeks of being without an air condition in my home, Erin put all forth efforts to finally make it happen.
Prior to my email/convo with Erin; I had requested several manager call backs and did not receive one. Your front line agents seem to be helpless when it come to addressing concerns and actually taking action in your customers favor. This experience has led me to understand why OneGuard is not recognized with the BBB and why OneGuard has sooooo many unhappy/dissatisfied customers. I will not recommend OneGuard and pray New Homeowners reject OneGuard Home Warranty. IF YOU COULD MOLD 99% of your employees to actually give shit the way Erin did, I would maybe think otherwise.
2 years ago
Reply from OneGuard
Dear Mr. Albert, We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@oneguardhw.com? Thank you for your time and consideration. OneGuard Home Warranties
Sep. 23rd, 2022
Review Source
Dee Cole Peoria, AZ
Excellent customer service from Niquan W this representative was friendly, professional, knowledgeable and very helpful with my claim. I am pleased with the level of service that I received.
2 years ago
Reply from OneGuard
Dear Dee Cole, Thank you so much for the 5 star review and for providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties and Niquan! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 19th, 2022
Scott Pruneau Peoria, AZ
Chris S was on point with the answer to my questions I had. Had a bad experience with another company. Look forward to having any repairs in the future done with ease and without hassel.
2 years ago
Reply from OneGuard
Dear Mr. Pruneau, On behalf of the entire team, thank you so much for the 5 stars and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Chris! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We have shared your comments with Chris and He was truly humbled by your kind words and commendation. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 9th, 2022
Review Source
Andrew Heidecker Sun City, AZ
Our representative, Kristen M, was great. The first payment I made was returned as undeliverable. I soke to Kristen about the returned check and told her I would send another check. She verified the address I was sending to was correct (I actually sent a print that showed where I was addressing the check). Kristen verified the address again was correct. Today I paid my bill with a credit card. Kristen was great, your mailing system needs major attention.
2 years ago
Reply from OneGuard
Dear Mr. Heidecker, Thank you for taking the time to write a review and sharing important feedback. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. We agree! Kristen goes above and beyond, and your kind words really made her day. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Sep. 6th, 2022
Review Source
Ronald Holt Mansfield, TX
They have always taken care of my issues promptly and to my satisfaction. I hear stories about other people's experiences with other companies and not the case with Oneguard HW.
2 years ago
Reply from OneGuard
Dear Mr. Holt, Thank you so much for the 5 star review and sharing such wonderful remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to provide you with peace of mind for all your home warranty and home services needs. On behalf of the entire team, thank you again! We truly value your loyal business of 9 years, and we look forward to serving you in the future. OneGuard Home Warranties
Sep. 7th, 2022
Review Source
Denise Rosenow Sedona, AZ
OneGuard has always been very professional and prompt in their response to our needs. I spoke to Christopher S about my renewal and he was helpful and took care of everything.
2 years ago
Reply from OneGuard
Dear Ms. Rosenow, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Christopher! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. Answering your questions and ensuring a seamless contract renewal was extremely important to Christopher, and he appreciated the opportunity to offer his personal assistance to you. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 30th, 2022
David Ben Missouri City, TX
The agent I was contacted by Christopher S was awesome very patient with me while I was trying to get out of other contract and kept his word an what was offered until I was ready
2 years ago
Reply from OneGuard
Dear Mr. Ben, Thank you so much for the 5 stars and providing such great testimony regarding your customer service experiences with OneGuard Home Warranties and Christopher! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we love hearing about the ease you found in creating your warranty plan. We agree! Christopher is excellent, and your kind words really made his day. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 26th, 2022
Leticia Jimenez Surprise, AZ
I was having issues with my Garage Door claim and Brittany H helped me out so much by getting my claim handled fast and contacted me throughout the process. Will continue to refer Oneguard to all friends and family
2 years ago
Reply from OneGuard
Dear Ms. Jimenez, Thank you so much for the 5 star review and providing such kind remarks regarding your customer service experiences with OneGuard Home Warranties and Brittany! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know Brittany loved the positive feedback, and she enjoyed providing you with her personal assistance. On behalf of the entire OneGuard team, thank you again! We truly value your business and recommendations and look forward to serving you again. OneGuard Home Warranties
Aug. 19th, 2022
Review Source
K Coleman Keller, TX
Working with Cynthia F. was a pleasure. She listened to my concerns and made sure I feel like I was heard. I appreciate her sincerity and she was the reason I reinstated our policy.
2 years ago
Reply from OneGuard
Dear K Coleman, Thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your customer service experience with Cynthia! We are so happy that you found ease creating your warranty plan and we are pleased with the opportunity to assist you with all your home warranty and home services needs. We agree! Cynthia goes above and beyond, and she enjoyed speaking with you and loved the positive recognition. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 10th, 2022
Review Source
Dan Scaccia Scottsdale, AZ
One guard is the real deal they do what they say they will do. I called to check my renewal and I talked with Paul he was excellent I added an extra service it took five minutes absolutely the best
2 years ago
Reply from OneGuard
Dear Mr. Scaccia, On behalf of the entire team, thank you so much for the 5 stars and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Paul! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We have shared your comments with Paul and He was truly humbled by your kind words and commendation. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 11th, 2022
Review Source
P Brown Glendale, AZ
It was a great experience. Scott was great. I received what I expected when calling. Professional, local person to help provide the home warranty protection I was seeking.
Thank you Scott.
2 years ago
Reply from OneGuard
Dear P Brown, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties and Scott! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. We agree! Scott is very professional, and your positive feedback and kind words really made his day. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 28th, 2022
Review Source
Long Nguyen Pearland, TX
Lori E was our sales advisor and she was great to work with, with being busy this week I was only able to communicate thru email, and she was able to email all the info I needed.
2 years ago
Reply from OneGuard
Dear Mr. Nguyen, Thank you so much for the 5 stars and providing such great testimony regarding your customer service experiences with OneGuard Home Warranties and Lori! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we love hearing about the ease you found in creating your warranty plan. We agree! Lori is excellent, and your kind words really made her day. On behalf the entire OneGuard team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 19th, 2022
Review Source
Beth Holquin Temple, TX
Our first year with OneGuard has been great. We had a couple simple service requests and the process was seamless, and why we are choosing to renew. We are hopeful to have continued service and coverage upon renewal
2 years ago Edited January 10, 2024
Reply from OneGuard
Dear Ms. Holquin, Thank you for the 5 star review regarding your great customer service experiences with OneGuard Home Warranties. Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Jul. 14th, 2022
Review Source
Sammi Baz Phoenix, AZ
Angela is THE BEST save the day customer service rep!!!! I’m NOT a fan of the multiple calls it takes to get an English speaking rep in the US, but when I finally got Angela, the world was right again! Stop outsourcing to the Philippians and start supporting US employees!!!
2 years ago
Reply from OneGuard
Dear Ms. Baz, Thank you for taking the time to write a review and sharing important feedback. Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you. We agree! Angela is exceptional, and your rave review really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 13th, 2022
Review Source
Sherri I Surprise, AZ
Cynthia F helped me pay my invoice and she made it easy and very pleasant. She's the kind of person more people should emulate when dealing with the public. I really enjoyed talking to her.
2 years ago
Reply from OneGuard
Dear Sherri I., Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. We agree! Cynthia is incredible and she enjoyed speaking with you and loved the positive recognition. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 8th, 2022
Review Source
Tiffany Cole Grand Prairie, TX
Keanna C was patient, Professional and very knowledgeable of the company and was able to make me feel very comfortable with purchasing from OneGuard. Amazing customer service!
2 years ago
Reply from OneGuard
Dear Ms. Cole, Thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your amazing customer service experience with Keanna! Your satisfaction is our number one priority, and it is always our most distinct pleasure to provide you with peace of mind for all your home warranty and home services needs. We agree! Keanna is very knowledgeable and professional, and your positive feedback and kind words really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 27th, 2022
Review Source
Brandon Coy San Diego, CA
Cynthia was the most wonderful person. So easier to talk to and understand.
This is usually the case with one guard everybody's pretty nice there and take care of their clients
2 years ago Edited June 21, 2022
Reply from OneGuard
Dear Mr. Coy, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Cynthia is wonderful and she enjoyed speaking with you and loved the positive recognition. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 23rd, 2022
Review Source
D Phoenix, AZ
We have had OneGuard home warranty for over 6 years. They are always responsive, understanding and efficient. The cost was a reasonable and we have saved a lot of money by having their coverage.
2 years ago
Reply from OneGuard
Dear D, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 6 years. Thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties
Jun. 21st, 2022
Review Source
J Austin, TX
I have used OneGaurd for a few years now and they’ve always been quick to resolve any issue. Marianne V helped me with my most recent claim and went above and beyond with handling the process and follow through!
2 years ago
Reply from OneGuard
Dear J., Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing prompt and accurate resolution is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business, and we look forward to serving you in the future. OneGuard Home Warranties
Jun. 16th, 2022
Review Source
Linda Tempe, AZ
Typical interaction with one guard has been difficult trying to get anywhere or anything resolved. However I give 5 stars plus to Chris R in customer relations. As soon as I got to him things got taken care of. My AC was fixed the next day by a good contractor. He knew immediately that the first contractor sent to repair was wrong and gave one guard bad info and was able to get a different one who fixed it on their first visit. Chris followed up with me throughout the process to assure I was being treated fairly and correctly. So one guard other than Chris gets low score but Chris saved the day and treated me well so I will remain a customer. You need many more employees like chris
2 years ago
Reply from OneGuard
Dear Linda, Thank you so much for bringing this information to our attention and allowing Chris the opportunity to review your situation firsthand. Customer satisfaction is our utmost priority, and we truly apologize for the frustration. Chris was extremely happy to provide you with his personal assistance and achieve resolution on your behalf, and he also appreciates such positive recognition. Thank you again. We truly value your loyal business of 10 years and look forward to serving you in the future. OneGuard Home Warranties
Jun. 16th, 2022
Karen Peoria, AZ
I've used them several times from warranties to servicing ... utilizing phone and email contact and their process is always swift and efficient, and their ability to procure contractors is good.
2 years ago Edited January 10, 2024
Reply from OneGuard
Dear Karen, Thank you so much for the 5 star review regarding your exceptional customer service experiences with OneGuard Home Warranties and Scott! It is always our distinct pleasure to provide best-in-class service, and we are happy to hear about your experience. We agree! Scott is very professional, and your positive feedback and kind words really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 15th, 2022
Joe Brown Phoenix, AZ
I like the speed in which Chris S set me up for the new year of 2022-2023 with One Guard at the same rate as last year. As long as you stay connected to companies like America's Pride Cooling & Heating (who did an excellent job when I needed them last year) - I ll stay with you.
2 years ago
Reply from OneGuard
Dear Mr. Brown, Thank you so much for the 4 stars and providing such great testimony regarding your customer service experiences with OneGuard Home Warranties and Chris! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we love hearing about the ease you found in renewing your warranty plan. We agree! Christopher is excellent, and your kind words really made his day. On behalf the entire OneGuard team, thank you again! We truly value your loyal business of 5 years and look forward to serving you in the future. OneGuard Home Warranties
Jun. 7th, 2022
Review Source
Kathy Sokol Sun City, AZ
Talked to Cynthia F this morning…….what a delight. Wanted to renew my service plan, had some questions and concerns. She took care of everything for me in no time at all. Very professional and patient! Real keeper
2 years ago
Reply from OneGuard
Dear Ms. Sokol, Thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your recent customer service experience with Cynthia! We are so happy that you found ease renewing your warranty plan and we always appreciate the opportunity to assist you with all your home warranty and home services needs. We agree, Cynthia is very professional and patient, and your kind words really made her day! On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
May. 25th, 2022
Ray Tabassian Phoenix, AZ
Cynthia has been an amazing customer representative to call and talk about all my service needs including renewal membership. She would work her very best to get you that great outcome. Thank you Cynthia
2 years ago
Reply from OneGuard
Dear Mr. Tabassian, Thank you so much for the 5 star review and providing such positive remarks regarding your great customer service experiences with OneGuard Home Warranties and Cynthia! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. We agree! Cynthia is amazing, and ensuring a seamless contract renewal was extremely important to her, and she appreciated the opportunity to offer her personal assistance to you. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
May. 23rd, 2022
Review Source
Marilyn Johnson Phoenix, AZ
I spoke with Lori yesterday and she was very helpful with explaining the services available and getting mw signed up with a new contract. I look forward to having a OneGuard home warranty.
2 years ago
Reply from OneGuard
Dear Ms. Johnson, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Lori! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. We agree! Lori is very helpful, and your kind words really made her day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
May. 23rd, 2022
Review Source
Jonathan Roe Phoenix, AZ
Cynthia F was fantastic! Took time to explain everything and make sure I had all of my questions answered. She was just great and is definitely one of the reasons I signed up. She needs a raise!
2 years ago
Reply from OneGuard
Dear Mr. Roe, On behalf of the entire team, thank you so much for the 5 stars and amazing feedback regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Cynthia is great, and she enjoyed speaking with you and loved the positive recognition. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
May. 6th, 2022
Acal Mesa, AZ
We have had One Guard for 10 years and are completely satisfied with their service. Response is immediate and a contractor is in touch within 24 hours. Repairs were completed in a timely manner.
2 years ago
Reply from OneGuard
Dear Acal, Thank you so much for the 5 star review and sharing such thoughtful remarks regarding your customer service experiences with OneGuard Home Warranties over the last 10 years! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties
May. 5th, 2022
Review Source
Lucille Fendley Houston, TX
Rebecca G was wonderful in listening to what problems I was having and took care of them.
She even called me back with an answer instead of me calling so many times.
She's a pleasant and professional person. Thanks.
2 years ago
Reply from OneGuard
Dear Ms. Fendley, Thank you so much for providing OneGuard Home Warranties with a 5 star rating regarding your wonderful customer service experiences with Rebecca! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. We agree! Rebecca is very professional, and your positive feedback and kind words really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 9 years and look forward to serving you in the future. OneGuard Home Warranties
Apr. 11th, 2022
Review Source
jemsyb
Outstanding company; makes it easy not to have to work out what trades to use and the work is covered by the warranty. Over 5 years having insurance with them and very happy with the service and trades used. Great value.
2 years ago
Reply from OneGuard
Dear Jemsyb, Thank you so much for the 5 stars and providing such positive feedback regarding your customer service experiences with OneGuard Home Warranties over the last 5 years! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are extremely happy to hear about your experiences. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 14th, 2022
Sriram subramanian IL
Christopher S the agent to enroll in a new policy was on spot with what I needed and enrolled me without any hassles. I have not used the policy as such as I am fairly new but excited to get their full coverage package
2 years ago
Reply from OneGuard
Dear Mr. Subramanian, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Christopher! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. Please know Christopher loved the positive feedback, and he appreciated the opportunity to offer his personal assistance to you. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 14th, 2022
Review Source
Nancy Davidson Scottsdale, AZ
We have always been sent very capable and knowledgeable contractors. The service reps are always very nice, as well. I worked with Paul C to renew our coverage and he was very helpful.
2 years ago
Reply from OneGuard
Dear Ms. Davidson, Thank you so much for the 5 stars and sharing such thoughtful testimony regarding your excellent customer service experiences with OneGuard Home Warranties and Paul! Providing timely repairs by knowledgeable and friendly service professionals is exactly what we strive to do, and we are extremely happy to hear how pleased you are with the level of service and support you receive. Answering your questions and ensuring a seamless contract renewal was extremely important to Paul, and he appreciated the opportunity to offer his personal assistance to you. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 7th, 2022
Review Source
Diane Schilling Los Angeles, CA
Spoke with Christopher S today to renew my One Guard contract for the next year. Chris was very friendly and helpful as I couldn't get the website to recognize the
$75 discount offered once I logged in.
2 years ago
Reply from OneGuard
Dear Ms. Schilling, Thank you so much for the 5 stars and sharing such positive remarks regarding your customer service experience with OneGuard Home Warranties and Christopher! We are so happy that you found ease renewing your warranty plan and we are pleased with the opportunity to assist with all your home warranty and home services needs. We agree! Christopher is very helpful, and your kind words really made his day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 4th, 2022
Review Source
Harold Harris Frisco, TX
We have used One Guard since 3/2019& they are far superior to the home warranty company we had in in 2018. Most of the contractors they send out are pretty good but once in awhile , just like when you look for your own, they are mediocre.
The sales advisor, Sarah M, was very professional & understanding.
2 years ago
Reply from OneGuard
Dear Mr. Harris, On behalf of the entire team, thank you so much for the 4 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Sarah! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know Sarah loved the positive feedback, and enjoyed providing you with her personal assistance. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 2nd, 2022
Review Source
Carmen Hernandez Sun City West, AZ
I'm not sure what I'm rating it on I just purchased the warranty, looking forward to see how helpful and prompted u are on responses, thank-you Paul for helping me and answering all my questions
Carmen Hernandez
2 years ago
Reply from OneGuard
Dear Ms. Hernandez, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Paul! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. We agree! Paul goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 18th, 2022
Review Source
Joseph Frinzi Scottsdale, AZ
One Guard is a very well run company. Their sales representative Deanna W explains things very well. She is very knowledgeable, and conscientiously has answered my questions. I feel she is very trustworthy.
2 years ago Edited January 10, 2024
Reply from OneGuard
Dear Mr. Frinzi, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Deanna! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 3 years. Answering your questions and ensuring a seamless contract renewal was extremely important to Deanna, and she appreciated the opportunity to offer her personal assistance to you. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 14th, 2022
Review Source
Denise Huntington Sedona, AZ
Ordering process with Lori was quick and easy. She explained options, costs, process and provided me with everything I needed immediately (payment receipt, contract, etc) via email. I haven't used them for service yet, but I'm hoping that will go well also (hence, only 4 stars at this time).
2 years ago
Reply from OneGuard
Dear Ms. Huntington, Thank you so much for the 4 stars regarding your fantastic customer service experiences with OneGuard Home Warranties and Lori! We are so happy that you found ease creating your warranty plan and we are pleased with the opportunity to assist with all your home warranty and home services needs. We agree! Lori goes above and beyond, and truly embodies the calibre of service OneGuard strives to provide. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 10th, 2022
Review Source
Debbie Hollis Phoenix, AZ
I just signed up for OneGuard with my representative, Keeana C. She was very helpful, professional and answered all of our concerns. I feel like they are a client driven business.
2 years ago
Reply from OneGuard
Dear Ms. Hollis, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Keeana! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. We agree! Keeana goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 9th, 2022
Review Source
Rocky Naik Phoenix, AZ
I've been with OneGuard for many years. I love the fact that you can easily open a service request online, or can immediately talk to someone and open a request or consult on a request. Always great communication. However, you have to read the fine print, especially for large appliances. You may think you are fully covered for replacement if something in non-repairable, but there are loopholes which allow them to transfer some costs to you - costs that can range in the hundreds!
2 years ago
Reply from OneGuard
Dear Mr. Naik, Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties! We are so happy that you found ease creating your service requests and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. Please note coverage is not all inclusive, and there may be instances where homeowners incur an out of pocket expense for items not covered by the OneGuard service plan. Thank you again for allowing OneGuard the opportunity to serve you. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 9th, 2022
Charles Roy Glendale, AZ
Very professional experience having/renewing my home warranty with OneGuard. I spoke with Scott P and he explained my policy in simple language. I highly recommend this company.
Thank you,
Charles
2 years ago
Reply from OneGuard
Dear Mr. Roy, On behalf of the entire team, thank you so much for 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties and Scott! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide the peace of mind you deserve. Answering your questions and ensuring a seamless contract renewal was extremely important to Scott, and he appreciated the opportunity to offer his personal assistance to you. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 3rd, 2022
Review Source
Connie Minnes Tolleson, AZ
Thank you to Cynthia F for helping me navigate the renewal of our One Guard contract. I appreciated your assistance because I was frustrated that the website did not acknowledge my changes. Thanks again.
2 years ago
Reply from OneGuard
Dear Ms. Minnes, Thank you so much for the 5 star review and sharing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. We have also shared your rave review with Cynthia, and she is extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Feb. 3rd, 2022
Review Source
ddude715 Goodyear, AZ
Cynthia F made my renewal process absolutely amazing and made me feel valued as a customer, was happy to renew service with such an incredible and helpful home warrenty company.
2 years ago
Reply from OneGuard
Dear ddude715, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. Answering your questions and ensuring a seamless contract renewal was extremely important to Cynthia, and she appreciated the opportunity to offer her personal assistance to you. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 1st, 2022
Geoff Denmark
It’s always easy talking to any of the representatives and for them taking care of my issues and this time talking with Cristopher S who went through with me everything I needed to know plus always sending out A1 companies
2 years ago
Reply from OneGuard
Dear Mr. Denmark, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties and Christopher! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. Please know Christopher loved the positive feedback, and enjoyed providing you with his personal assistance. Thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 31st, 2022
Review Source
Angie Phoenix, AZ
I have used One Guard for the last ten years! They are an excellent company, not like some of the others out there! The sub contractors they use are top notch! If your looking for peace of mind just call OneGuard!
2 years ago
Reply from OneGuard
Dear Angie, Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties over the last 10 years! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs. We truly value your loyal business and look forward to serving you. OneGuard Home Warranties
Jan. 14th, 2022
Review Source
Veda Reddic MN
Service so far has be good all though we're new home owner n we have only used our service twice. Very prompt. N polite also workers use good safety protocols due to COVID-19. They were in n out. The sale rep. Was very knowledgeable when we had to renew this year. Christopher S. Not sure if I spelled name correctly. But big THANK YOU TO HIM
2 years ago
Reply from OneGuard
Dear Ms. Reddic, Thank you so much for the 4 star review and providing such wonderful remarks regarding your customer service experiences with OneGuard Home Warranties and Christopher! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Answering your questions and ensuring a seamless contract renewal was extremely important to Christopher and he appreciated the opportunity to offer his personal assistance to you. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 13th, 2022
Review Source
Donna P Mesa, AZ
I would highly recommend One Guard. Their process to file a claim is very easy. They are prompt in getting back with you. I have had 2 claims and they have made it so smooth from beginning to end! Thank you!
2 years ago
Reply from OneGuard
Dear Donna P, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution by friendly professionals, is exactly what we strive for, and we always appreciate the opportunity to help. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and recommendations and look forward to serving you again. OneGuard Home Warranties
Jan. 13th, 2022
Review Source
Steven Worthington Mansfield, TX
Cynthia F provided awesome customer service in providing me with the best choices to fit our coverage and budget. We have had no problems with one guard and we can rely on them to take care of the problems
2 years ago Edited January 10, 2024
Reply from OneGuard
Dear Mr. Worthington, Thank you so much for the 5 star review and providing such amazing remarks regarding your customer service experiences with OneGuard Home Warranties and Cynthia! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. We agree! Cynthia goes above and beyond and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Jan. 7th, 2022
Review Source
Lynn Stavinoha Arlington, TX
Ana M was very professional. I was able to place my request for service in less than 15 minutes and had the confirmation email before I hung up. I appreciate One Guard and the professionals who are the team of One Guard.
2 years ago
Reply from OneGuard
Dear Ms. Stavinoha, Thank you so much for the 5 star review and sharing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Ana! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! Please know Ana loved the positive feedback, and she enjoyed providing you with her personal assistance. On behalf the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 4th, 2022
Review Source
Diane Godfrey Gold Canyon, AZ
When I called to renew Cynthia F was so helpful and friendly. I would definitely recommend your service based on the efficient and knowledgeable service I received from Cynthia.
2 years ago
Reply from OneGuard
Dear Ms. Godfrey, Thank you so much for the 5 stars and providing such wonderful remarks regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction is our utmost priority, from the first call for service to the completed repair, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Cynthia F is extremely helpful and friendly, and she appreciated the opportunity to provide you with her personal assistance. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Dec. 31st, 2021
Review Source
Lori Malin
I’ve had three customers super impressed with the service provided by this company so they One Guard is my new favorite home warranty!
Great polite customer service by phone too.
2 years ago
Reply from OneGuard
Dear Ms. Malin, On behalf of the entire team, thank you so much for 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Our number one priority is customer satisfaction, and your testimony and the value you find in the services we offer is exactly what we strive for. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 17th, 2021
