OneGuard Reviews
7.3
Overall Score
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Dwayne Helton San Antonio, TX
I love the personal touch that OneGuard provides. I feel like I am a part of their family. Any questions I have had, they have answered. I received my updated policy and just wanted to verify some of the information. Fred F was great! He went out and verified I had received a discount last year but it was not the military discount. He was able to save me a little more money off my monthly payments. Thanks OneGuard for supporting military and veterans!
4 years ago
Reply from OneGuard
Dear Mr. Helton, Thank you so much for the 5 star review and such positive feedback regarding your service experiences with OneGuard Home Warranties and Fred! Our top priority is to provide comprehensive coverage, competitive prices, and a level of service that exceeds your expectations, and we are thrilled to hear that this has been your experience. Please know we have also shared your feedback with Fred, and he really appreciated the opportunity to advocate for you. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Nov. 6th, 2020
Sjnk Waddell, AZ
I've two neighbors using OneGuard as their home warranty company. They both highly recommend them. The one I have is becoming more difficult to work with, automated with no person to person communication; and it doesn't offer coverage for items I want covered like my yard watering system. Frank F was exceptionally helpful in answering all my questions and my husband's too.
Here's to a long lasting relationship.
4 years ago
Reply from OneGuard
Dear Sjnk, Thank you so much for the 5 star review and amazing testimony regarding your service experiences with OneGuard Home Warranties and Fred! We continuously strive to provide top of the line service performed by friendly professionals and we are absolutely thrilled that this has been your experience. We have also shared your review with Fred and he was humbled by your commendation, and really appreciated the opportunity to provide his personal assistance. On behalf of the entire team, welcome to OneGuard! We truly value your business and look forward to serving you for years to come. OneGuard Home Warranties
Nov. 5th, 2020
Andrea Bailey Scottsdale, AZ
I was transferred through phone prompts to Alexander J who assisted me in renewing my warranty which I had received as part of a home purchase. Other than being courteous and helpful, I really appreciated the feeling of a consultation vs. the feeling of a high-pressure sale. Very refreshing! The whole process was efficient and I would recommend this warranty company.
4 years ago
Reply from OneGuard
Dear Mrs. Bailey, Thank you so much for the 5 star review and amazing remarks regarding your outstanding service experience with OneGuard Home Warranties and Alex! Your questions regarding coverage were extremely important to Alex and he appreciated the opportunity to extend his knowledge of the warranty to ensure a seamless contract renewal. On behalf of Alex and the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you again soon. OneGuard Home Warranties
Nov. 14th, 2020
Michael McDonald Huachuca City, AZ
One Guard stands out as HONEST and RELIABLE in a sea of shady home warranty companies. They have saved me thousands of dollars in repair bills over the years. They are quick and efficient in coordinating repairs with reputable local businesses. Mr. Scott P, sales advisor, is personable, knowledgeable, and professional. Quite refreshing to upgrade my annual service without being "upsold" Mr. P brings a new meaning to customer service in his friendly approach.
4 years ago
Reply from OneGuard
Dear Mr. McDonald, Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with OneGuard Home Warranties and Scott! Your questions regarding coverage and the contract renewal were extremely important to Scott and he appreciated the opportunity to offer his personal assistance to you. OneGuard strives to provide best-in class service and we truly value your continued business. On behalf of Scott and the entire team, thank you for entrusting OneGuard over the last 11 years! We look forward to serving you again soon. OneGuard Home Warranties
Nov. 14th, 2020
Arthur J Giustizia Goodyear, AZ
Today I had to pleasure of talking with Alexander J to purchase a new home warranty through OneGuard. Alexander was very professional, showed composure, knowledge and extreme professionalism which giving me all the information I needed and compared all warranties with me. Although I have yet to use any part of the warranty, I did sign up for a year and hopefully if I need service, they will be as diligent and professional as Alexander was with me!!!
4 years ago
Reply from OneGuard
Dear Mr. Giustizia, Thank you so much for the 5 star review and testimony regarding your excellent service experience with OneGuard Home Warranties and Alexander! Our wonderful representatives constantly strive to deliver accurate information, while setting proper expectations, and we are thrilled to hear that this has been your experience. Please know we have shared your comments with Alexander and he truly appreciates the opportunity to assist you with your warranty plan and was humbled by your commendation. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Nov. 14th, 2020
Nikki San Antonio, TX
Niquan W called me today to followup and make sure i was fine and had no further issues. I really appreciated her call and concern. I have never had a warranty company that actually had my back. Really appreciate her reach out and genuine concern and friendliness.
Thank you again.. I am so glad i switched to One Guard ..best move i have ever made for peace of mind. As your company actually work to make my life easier.
Thank you again as i really appreciate your support
Nikki Robinson
4 years ago
Mini Monzon San Antonio, TX
I am very pleased with Oneguard customer service, especially with Ken C, a Customer Service representative who really was very helpful, pleasant, and professional on my new account. Because of my financial need and fix income, I was looking for a home warranty that I could afford and Mr. Ken C., went the extra mile and provided me with great discounts on my new Account.!
4 years ago
Relayne Jones Phoenix, AZ
I was referred to OneGuard when I purchased my home in Goodyear AZ last October 2019. In July 2020, I realized I did not have the pool equipment I thought I had and contacted OneGuard; they immediately refunded my premium overpayment. Based on their honesty and ease of working with them, I contacted Alexander Jacobs. He reviewed my policy and I renewed on the spot with him. He is pleasant, very professional and I felt confident in his ability to take care of me and answered all my questions clearly. Great employee!! Great company!! Relayne Jones
4 years ago
AK Katy, TX
There are not enough praises I can say about my stellar customer service from Mr. Paul C! He was extremely patient, caring and helpful in addressing my needs. I also appreciated how quick he was in following up in sending what I needed and replying so promptly. Please acknowledge his outstanding service, as he is an example of why I enjoy being a One Guard client.
4 years ago
Dana Rayhorn Phoenix, AZ
This is an awesome company and they do what they say! I am a repeat customer and just renewed my warranty for another year. I would like to Thank Paul C for his excellent help to do this. I highly recommend this company to anyone seeking a home warranty. In particular, they use a vendor, Stellar Home Services, this is an awesome company doing fantastic work.
4 years ago Edited September 14, 2021
Joanne Foster Phoenix, AZ
I needed to change the physical address of my property and enlisted the help of Paul C. Within a minute of my expressing the change to him, like magic, it was done. Excellent customer service. As a Realtor, when recommending Home Warranty Companies, it is important to rely on my personal experiences. One Guard gets the nod every time. Today's communication with Paul sealed the deal.
4 years ago
Karen Demetro Spring, TX
I always refer OneGuard to my clients. I love the key and window service they offer homeowners and the marketing representative in my area Dallas Crawford is very friendly and knowledgeable of all the services and what is covered and quick to answer any questions or concerns for my clients. Thanks for always doing a great job Dallas and OneGuard.
All my best,
Karen Demetro
REMAX COMPASS
4 years ago
Review Source
L Turner Avon, IN
As a valued customer of One Guard I can say only the best praise for this company. Many warranty companies cover basic repairs but One Guard is a rare company that offered us. HVAC tune up as well as garage door tune up which we desperately needed. It's not always that a warranty is needed when something breaks, but to have a company that can help prevent parts from breaking by up keeping is highly valuable. Another very useful feature is using their pest control. When we first moved into our house it came in handy to not have to search for pest control companies, but have it included into our One Guard warranty.
2 years ago
Reply from OneGuard
Dear L Turner, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your outstanding customer service experiences with OneGuard Home Warranties! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services OneGuard has to offer. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 11th, 2022
Review Source
Rae Martinez Peoria, AZ
One guard has been fantastic - especially after the experience with other home warranty company. Have had some major claims - biggest issue with huge, built in refrigerator/ freezer. Was having issues with the first company they sent out, I complained and immediately they had another company out and finish the job right. We use them for our heating and AC tune ups seasonally - they have been awesome with those. The plumbers they have sent have been excellent. I have not been turned down for a claim yet and they follow up on the work that the contractor do. Plus - unlike other companies (like Old Republic) they don't deny renewal just because you've had a couple of claims.
3 years ago Edited July 6, 2022
Reply from OneGuard
Dear Ms. Martinez, Thank you so much for the 5 star review and providing such positive feedback regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our utmost priority and it is always our distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 20th, 2021
Verified Customer
Review Source
Bill Webb Glendale, AZ
Called with plumbing problems, sewer back up in master bedroom and faucet leaks. The contractor came fixed the sewer backup. Showed him the other problems he said they would call next week and send someone to fix the problems. It has been recalled to one guard and they have again not returned my call like he said.
1 year ago
Reply from OneGuard
Dear Mr. Webb, Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties and being so receptive to our efforts of assistance. Our top priority is customer satisfaction and providing best-in-class service to our valued members, and we sincerely regret the frustration. Per our conversation, we believe we have effectively addressed your concerns and are also available if we may offer additional assistance. Thank you again for the opportunity to assist with all your home warranty and home services needs. We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 22nd, 2022
Verified Customer
Review Source
Douglas Russell Frisco, TX
Every time we have used One Guard we have been satisfied. They find the right provider each time and those providers have been quick and efficient!
2 years ago
Reply from OneGuard
Dear Mr. Russell, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and your contractors! Providing positive resolution by service professionals that are quick and efficient, is our number one priority, and we are happy to hear about your experience. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Nov. 28th, 2022
Verified Customer
Review Source
KENNETH SOUCY Sun City, AZ
Recently wanted a heating system tune-up. The company that was to do the work wanted to come here on 12/15/2022. OneGuard needs to select companies that are more responsive to their customer's need.
2 years ago
Reply from OneGuard
Dear Mr. Soucy, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued members as quickly as possible, and we sincerely regret the frustration. We have left you a voice mail message seeking to address your concerns and look forward to hearing from you. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Nov. 22nd, 2022
Verified Customer
Review Source
Kim Lane Spring, TX
They did not help pay what they should have for my first repair. When I asked about potential reimbursement for what they should have paid. I was told 'it's already after 30 days'. A manager was supposed to call me back and discuss with me. Never got the call.
2 years ago
Reply from OneGuard
Dear Ms. Lane, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret any frustration. We have confirmed that OneGuard has explained the warranty process, and we are also available if we may offer additional assistance. Thank you again for your consideration. OneGuard Home Warranties
Nov. 1st, 2022
Verified Customer
Review Source
Michael La Monica Georgetown, TX
Excellent Customer service and time for scheduling and price for service. Always get professional companies in and out.
2 years ago
Reply from OneGuard
Dear Michael La Monica, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties! It is always our distinct pleasure to provide you with knowledgeable service professionals for all your home warranty and home services needs, and we appreciate hearing about the professionalism and level of service you received. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 16th, 2022
Verified Customer
Review Source
Don Cutrer Keller, TX
The service is good... the execution of the warranty is not. They should really review their policy of how long to keep repairing a product when it is way past it's serviceable limit.
2 years ago
Reply from OneGuard
Dear Mr. Cutrer, Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction and providing best-in-class service to our valued members, and we sincerely regret the frustration. We have confirmed your service request was completed, and we are also available if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Sep. 8th, 2022
Verified Customer
Review Source
Jesus Mesa, AZ
Specially for the quick response of the customer service representative who found someone to help me as fast as they could do it
2 years ago
Reply from OneGuard
Dear Jesus, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 12th, 2022
Verified Customer
Review Source
Jeff Turner
I've used OneGuard for a couple years now. They have provided excellent service any time I have beeded repairs on my home. Highly recommend them.
2 years ago
Reply from OneGuard
Dear Mr. Turner, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties! Stellar customer service is at the forefront of our priorities, and your positive feedback and the value you have found in the services we offer is exactly what we strive to achieve. On behalf of the entire team, thank you again! We truly value your continued business and recommendations and look forward to serving you again. OneGuard Home Warranties
Jul. 22nd, 2022
Verified Customer
Review Source
Wendy Damwijk
Excellent Services . Great communication from both the office and the technician.
2 years ago Edited July 7, 2022
Reply from OneGuard
Dear Ms. Damwijk, On behalf of the entire team, thank you so much for the 5 stars regarding your excellent customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to make the process hassle free, and we are happy to hear about your experience, as well as your positive interaction with our knowledgeable and helpful service contractor. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 12th, 2022
Verified Customer
Review Source
Donna Loftin
They are always there for me. When my repair was not completed correctly they contacted the contractor and they were out the next day.
2 years ago
Reply from OneGuard
Dear Ms. Loftin, Thank you for the 5 star review regarding your customer service experiences with OneGuard Home Warranties. Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Thank you again for the opportunity! We truly value your loyal business of 7 years and look forward to serving you in the future. OneGuard Home Warranties
Jul. 12th, 2022
Verified Customer
Review Source
Ashley Avondale, AZ
One Guard is always responsive and available to answer questions. I love the ease of being able to submit a service call through the app!
2 years ago
Reply from OneGuard
Dear Ashley, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties. Our utmost priority is to provide a level of service that exceeds your expectations, and we love to hear about the ease you find in using the OneGuard app! On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 27th, 2022
Verified Customer
Review Source
Brian Rademacher Surprise, AZ
I have never had any problems with Oneguard. Service is always prompt, professional and courteous. I could go on and on.
2 years ago
Reply from OneGuard
Dear Mr. Rademacher, On behalf of the entire team, thank you so much for the 5 stars regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is our number one priority, and it is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service and we sincerely appreciate the wonderful feedback. Thank you again for entrusting OneGuard with all your home warranty and home services needs over the last 6 years! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties
Jul. 13th, 2022
Verified Customer
Review Source
Margaret Hadley San Antonio, TX
They are easily reached, listen to your issue and help find an answer for you problem. They follow up, log addition complaints and work to solve the
2 years ago
Reply from OneGuard
Dear Ms. Hadley, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties over the last 5 years! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 12th, 2022
Verified Customer
Review Source
Bernie Reed Sun City West, AZ
They try to spend as little money as possible. They claimed to be willing to spend up to $2,500 to repair a refrigerator. But, decided they would only give us $1,300 instead of fixing the problem.
2 years ago
Reply from OneGuard
Dear Mr. Reed, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is always our top priority, and we sincerely regret any frustration. Per our conversation, a check has been processed on your behalf for the refrigerator replacement, and we are always available if we may provide additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Jul. 12th, 2022
Verified Customer
Review Source
Nya Berry Las Vegas, NV
I contacted 1 guard and received inaccurate non information from Elle. The call was 36 min and I never received a response to my questions about my toilet replacement. Elle was argumentative and spoke in a condescending manner. I simply wanted to know my options for replacing my toilet with an ADA certified height instead of the standard height. Elle placed me on hold to discuss the matter with the contractor rather than discussing the matter with me the customer. When she returned from talking with the contractor she proceeded to tell me what I wanted and that I was not able to get it
2 years ago
Reply from OneGuard
Dear Ms. Berry, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your service history firsthand. Our top priority is customer satisfaction, and we apologize for the frustration. We have confirmed a check has been processed on your behalf for the toilet replacement. Thank you again for your consideration. OneGuard Home Warranties
Jul. 11th, 2022
Verified Customer
Review Source
Michael Buckeye, AZ
Excellent customer service, best price for the coverage, and the add-ons to add to your home warranty make it a great deal.
2 years ago
Reply from OneGuard
Dear Michael, On behalf of the entire team, thank you so much for the 5 stars and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is our number one priority, and it is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service and we sincerely appreciate your interest in all the wonderful services OneGuard has to offer.
Thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Jun. 27th, 2022
Verified Customer
Review Source
Luther Holland Surprise, AZ
My osmosis system not covered because I did not email a receipt for repair/replacement of water softener that you guys sent me a check because I refused to purchase a 2,500 water softener system and you didn't repair/or replace my water softener. I MAILED MY RECEIPT TO YOUR FIRM BY US POSTAL. NOW I AM LOCKED OUT OF GETTING CERTAIN HOME REPAIRS. JUST PURCHASED A NEW OSMISSOS SYSTEM DUE TO YOUR INABILITY TO ASSIST ME!
2 years ago
Reply from OneGuard
Dear Mr. Holland, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being so receptive to our conversation. Customer satisfaction is our top priority and to service our valued members as quickly as possible, and we truly regret any frustration. We sincerely hope we have effectively addressed your concerns, and we are always available if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Jun. 23rd, 2022
Verified Customer
Review Source
Nancy Sterioris Scottsdale, AZ
Had to fight with them to get them to understand I had been charged twice for the same thing, but they finally did the right thing and credited my double charge.
2 years ago
Reply from OneGuard
Dear Ms. Sterioris, Thank you so much for the 4 stars regarding your customer service experiences with OneGuard Home Warranties! Our utmost priority is to provide a level of service that exceeds your expectations, and we sincerely apologize for any frustration. We are happy to confirm that the accounting error has been resolved and we are available if we may offer additional assistance. On behalf the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 20th, 2022
Verified Customer
Review Source
Robert Salwei Dallas, TX
They only cover a minimum of things. Recently had a plumber come to find and fix a gas leak, but they didn't have the equipment. OneGuard still charged me even thought nothing was done.
2 years ago
Reply from OneGuard
Dear Mr. Salwei, Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction, and we sincerely regret any frustration. We have confirmed that OneGuard has explained coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration. OneGuard Home Warranties
Jun. 21st, 2022
Verified Customer
Review Source
Julian Cypress, TX
I have had a great experience with ObeGuard in my area. The timeliness of the service professionals and quality of their work has been great.
2 years ago
Reply from OneGuard
Dear Julian, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Ensuring quality repairs are completed by knowledgeable and friendly professionals is our top priority, and we appreciate your thoughtful remarks and the opportunity to assist you. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 15th, 2022
Verified Customer
Review Source
BETTY L CORMIER Pearland, TX
Had this warranty for over 10 yeas, haven't called for anything in the last 2 years but when my AC went out the beginning of May, it took almost 3 years to have it repaired and I had to purchase a window unit to keep my family cool. Paid almost $1200 for stuff they wouldn't pay. After this contract is over I will not continue to do business with One Guard.
2 years ago
Reply from OneGuard
Dear Ms. Cormier, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being so receptive to our conversation. Customer satisfaction is our top priority and to service our valued homeowners as quickly as possible, and we truly regret the frustration. We sincerely hope we have effectively addressed your concerns, and we are always available if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Jun. 10th, 2022
Verified Customer
Review Source
Susan Haworth
The tech was very nice. He was very good explaining my unit status. He even found a hole in our roof and let us know so we can get repaired
2 years ago
Reply from OneGuard
Dear Ms. Haworth, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties over the last 4 years! Our top priority is your satisfaction and providing timely repairs completed by knowledgeable and friendly service professionals and we love hearing about your experiences. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Apr. 12th, 2022
Verified Customer
Review Source
Katarina Montague
Easy to work with and they sent someone over quickly. Unfortunately we thought the job was done correctly but it wasn't so we may have to put in another work order.
2 years ago
Reply from OneGuard
Dear Ms. Montague, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you. We are also available at 888.896.0014 or online at www.oneguardhomewarranty.com if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Apr. 12th, 2022
Verified Customer
Review Source
Donald Reveile San Tan Valley, AZ
OneGuard is always quick to respond to our calls for service, professional, and the contractors used for repairs have been top notch!
2 years ago
Reply from OneGuard
Dear Mr. Reveile, Thank you so much for the 5 stars and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 7th, 2022
Verified Customer
Review Source
Rod MCclain Sun City, AZ
I had one guard ever since I bought my home they're very reliable they took very good care of my home and my needs I would highly recommend them
2 years ago
Reply from OneGuard
Dear Mr. McClain, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties over the last 4 years! Our number one priority is customer satisfaction, and your testimony and the value you find in the services we offer is exactly what we strive for as your home warranty provider. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Feb. 21st, 2022
Verified Customer
Review Source
Bernard Harmon Goodyear, AZ
They are polite with professional help. The companies call same or next day to schedule an appointment. The workers that come out are professional.
3 years ago
Reply from OneGuard
Dear Mr. Harmon, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 22nd, 2021
Verified Customer
Review Source
Stephen Blythin Richardson, TX
The online tool was excellent. Electrician reached out to me the next day and was able to be put on the schedule for the next day.
3 years ago
Reply from OneGuard
Dear Mr. Blythin, Thank you so much for the 5 star review and providing such thoughtful
testimony regarding your customer service experience with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
testimony regarding your customer service experience with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 10th, 2021
Verified Customer
Review Source
Richard Nunez Surprise, AZ
Easy to reach, problem gets resolved. I like the fact that I can request the company that works on my issue if I have a preference.
3 years ago
Reply from OneGuard
Dear Mr. Nunez, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and maintaining responsiveness when you experience a breakdown is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Oct. 28th, 2021
Verified Customer
Review Source
Ira Siegel Anthem, AZ
Excellent, prompt service. It's wise to have a home warranty and OneGuard provides peace of mind and good value for the money.
3 years ago
Reply from OneGuard
Dear Mr. Siegel, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties over the last 7 years! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. On behalf of the entire team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Oct. 22nd, 2021
Verified Customer
Review Source
Thomas McCarron Phoenix, AZ
Very responsive to all of our requests. The repair companies that they use are excellent. Great follow up with any issue.
3 years ago
Reply from OneGuard
Dear Mr. McCarron, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and our contractors! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business of 11 years and look forward to serving you again. OneGuard Home Warranties
Oct. 15th, 2021
Verified Customer
Review Source
Ernesto Pablo Juarez Avondale, AZ
Quick response very helpful had a washer and AC go out the same week they scheduled with absolutely no issues. Bad week great outcome. Love them.
3 years ago
Reply from OneGuard
Dear Mr. Juarez, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Oct. 15th, 2021
Verified Customer
Review Source
Ben
Mostly good service and repair was mostly covered. Still cost me some out of pocket and took almost 6 days in the Texas heat to get A/C back to working.
3 years ago Edited January 10, 2024
Reply from OneGuard
Dear Ben, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties. Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you and we appreciate your patience regarding your recent service request. Thank you again for the opportunity. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 27th, 2021
Verified Customer
Review Source
Robert Garcia Lewisville, TX
So far when I have had a problem One Guard has contracted service personnel from the DFW metro, and they have resolved my issues.
3 years ago
Reply from OneGuard
Dear Mr. Garcia, Thank you so much for 5 star review regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties
Aug. 6th, 2021
Verified Customer
Review Source
Lori Friedman Phoenix, AZ
Easy to work with . Filing claims online is a breeze. No other warranty companies offer what they do. Yard work, windows, floor and so much more!
3 years ago
Reply from OneGuard
Dear Ms. Friedman, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Our number one priority is customer satisfaction, and your testimony and the value you find in the services we offer is exactly what we strive for. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 5th, 2021
Verified Customer
Review Source
Jordan Young San Antonio, TX
Well first off, the fact that there is so much small print in every single category of what you can submit a ticket for is ridiculous, secondly, we've already had to find a different pest control company since JMAX Pest control doesn't know how to answer their phone or emails, and those are just a couple of reasons why.
3 years ago
Reply from OneGuard
Dear Mr. Young, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being so receptive to our phone call. Our top priority is customer satisfaction, and we sincerely regret the frustration. We have confirmed closure of the home service request and appreciate the additional feedback you provided. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Aug. 4th, 2021
Verified Customer
Review Source
Brenda Adamson New River, AZ
Quick response, great customer service. My last call was answered by Cindy who went above and beyond to get service as quickly as possible.
3 years ago
Reply from OneGuard
Dear Ms. Adamson, Thank you so much for the 5 star review and providing such positive comments regarding your excellent customer service experiences with OneGuard Home Warranties and Cindy! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Cindy goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 3rd, 2021
