OneGuard Reviews
7.3
Overall Score
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Verified Customer
Review Source
John Solin Surprise, AZ
I have 4 homes covered thru OneGuard. I've always had excellent contractors show up for the repair and they usually show up within 2 days of submitting the claim.
2 years ago
Reply from OneGuard
Dear Mr. Solin, Thank you so much for the 5 stars and amazing feedback regarding your customer service experiences with OneGuard Home Warranties! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 19th, 2021
Verified Customer
Review Source
Santos Vargas Devine, TX
Very good at communicating, technicians call you 30 minutes before arriving and customer service are very patient with the plethora of questions I had.
2 years ago
Reply from OneGuard
Dear Mr. Vargas, Thank you so much for the 5 star review and positive comments regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 19th, 2021
Verified Customer
Review Source
Lori Renee Diseati Helotes, TX
great contractor for my electric work. One Guard called me to make sure they understood the issue, and save me my deductible if my item was not covered.
2 years ago
Reply from OneGuard
Dear Ms. Diseati, Thank you so much for 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. On behalf of the entire team, thank you for entrusting OneGuard! We truly value your loyal business of 6 years and look forward to serving you again. OneGuard Home Warranties
Nov. 11th, 2021
Verified Customer
Review Source
Beverly Levreau Phoenix, AZ
When ever I have had call upon one guard the server is the best...and the ones that have been to my home have always been on time and very professional
3 years ago
Reply from OneGuard
Dear Ms. Levreau, Thank you so much for the 5 star review regarding your excellent customer service experience with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Oct. 28th, 2021
Verified Customer
Review Source
Nancy L Stewart Scottsdale, AZ
they have been very responsive and I have gotten contractors much more rapidly than with other home warrenty companies. I believe the quality of contractors is high as well.
3 years ago
Reply from OneGuard
Dear Ms. Stewart, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Oct. 28th, 2021
Verified Customer
Review Source
Cherrie Queen Creek, AZ
We've been a one guard customer for years and have had nothing but praise, however, this past year we've had several items replaced. They claimed one service request as being "preexisting" and so it was neither repaired nor replaced. Currently, we have been with an oven for over two months. We have had 5 service calls (I think---there's been a LOT I've lost count). They have replaced the motherboard, two fuses, sent an election to check the fuse box for trouble, and replaced the thermometer. It STILL isn't working. They haven't bothered to even suggest replacement for a new oven (it's a double oven BTW).
3 years ago
Reply from OneGuard
Dear Cherrie, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. Please be assured a service request has been dispatched to address the electrical and we are closely monitoring the outcome to ensure swift resolution. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Oct. 22nd, 2021
Verified Customer
Review Source
Leland Hiatt Magnolia, TX
Requesting Service via the website doesn't work at all. In all cases using the website the providers did not contact me. Calling in for service via telephone works better, but the wait time is generally over a 30 minutes. In one case I gave up and made an appointment with a different provider and paid for it my self. Generally speaking OneGuard is turning out to be more trouble than it's worth.
3 years ago
Reply from OneGuard
Dear Mr. Hiatt, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction and providing timely service remains at the forefront of our priorities, and we apologize for the frustration. We have confirmed the service request was cancelled on your behalf and sincerely hope to restore your faith in the great services OneGuard has to offer. Thank you again for your consideration and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties
Aug. 20th, 2021
Verified Customer
Review Source
Irving Keck Gilbert, AZ
I'd give. 4 1/2 if I could since it took a while to resolve, but your people came up with alternative plans to resolve the problem and in the long run I was very satisfied.
3 years ago
Reply from OneGuard
Dear Mr. Keck, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 6th, 2021
Verified Customer
Review Source
Tina S Phoenix, AZ
Fast and friendly service when I contacted them. The actual vendor who came to my house to take care of the issue was outstanding!!! Thank you both for your service
3 years ago
Reply from OneGuard
Dear Tina S., Thank you so much for the 5 star review regarding your outstanding customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 5th, 2021
Verified Customer
Review Source
Ron Hebdon Sun City, AZ
I've never had a bad experience with OneGuard. They have always been responsive to my calls and my last call was resolved by an electrician within two hours.
3 years ago
Reply from OneGuard
Dear Mr. Hebdon, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 5th, 2021
Verified Customer
Review Source
Tammy Bello Maricopa, AZ
They have great options. I love that they have cleaning and lawn are and rekey at a low rate on move in. It's so convenient They thought of all the details
3 years ago
Reply from OneGuard
Dear Ms. Bello, Thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services OneGuard has to offer. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 5th, 2021
Verified Customer
Review Source
Cristina San Tan Valley, AZ
My ac wasn't working and they found me someone but they couldn't come for over a week. I called and they found another company that could come in 2 days.
3 years ago
Reply from OneGuard
Dear Cristina, Thank you so much for the 5 star review and positive testimony regarding your customer service experience with OneGuard Home Warranties! It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with prompt service and the peace of mind you deserve. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 4th, 2021
Verified Customer
Review Source
Gary Green Peoria, AZ
For the most part the service is good.. however I've had an issue with the contractor that was sent to my home and had nothing but problems and One Guard would not help in any way
3 years ago
Reply from OneGuard
Dear Mr. Green, Thank you so much for providing OneGuard Home Warranties with a 4 star rating regarding your customer service experiences. Your satisfaction with all your home warranty and homes services needs is our top priority and we appreciate the opportunity to assist. Please know we are available 24/7, 365 days a year and encourage you to contact us to further address your concerns. We are always happy to help! Thank you again for the opportunity. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 17th, 2021
Verified Customer
Review Source
Daniel Saldivar Goodyear, AZ
Always quick to contact us when alarms activated. Tech's responded to problems at our home take care of issues with our alarm system, makes repairs in timely manor.
3 years ago
Reply from OneGuard
Dear Mr. Saldivar, Thank you so much for the 5 star review and positive comments regarding your customer service experiences with OneGuard Home Warranties! Providing best-in-class service and timely repairs is a top priority, and we are so happy to hear about your pleasing experiences. On behalf of the entire team, thank you for the opportunity to assist! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Jul. 3rd, 2021
Verified Customer
Review Source
JULIA COLLINS Las Vegas, NV
Because when you call with an issue the wait times are so long 2 to 3 hours just to speak to someone in the authorization department even the vendors have stated that they sit on hold for a very long period of time and certain things in the contract was not discuss with me when I started my policy properly.
3 years ago
Reply from OneGuard
Dear Ms. Collins, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. Please be assured we are actively working on your service request and will continue to follow up through resolution. Thank you again for your consideration. OneGuard Home Warranties
Jul. 1st, 2021
Verified Customer
Review Source
David Leonard Fort Worth, TX
Very responsive to any call I've ever made and works to ensure my issue is quickly addressed. It's the best money I'vev spent realted to my home purchase.
3 years ago
Reply from OneGuard
Dear Mr. Leonard, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Our number one priority is customer satisfaction, and your testimony and the value you find in the services we offer is exactly what we strive for. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 9th, 2021
Verified Customer
Review Source
Jenny Santo Friendswood, TX
Best company because they generally fix the problem without finding loop holes. Customer service representative s care about us, so they do their utmost to help us.
3 years ago
Reply from OneGuard
Dear Mrs. Santo, Thank you so much for the 5 star review and providing such positive comments regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 8 years and look forward to serving you in the future. OneGuard Home Warranties
Apr. 21st, 2021
Verified Customer
Review Source
Drew Keller, TX
This relates to all warranty companies. Here’s the deal. The short of it is, Put your money in you own account and use it when you need repairs done. Warranty companies will fix your 20 year old HVAC system with band aids til they have to pay for a new system. But the best part is when you do need the replacement you’ll still be paying thousands of dollars for all the code upgrades and all the extras the contractor deems necessary. Example: my Air Conditioner coil needed to be replaced. The warranty company covers the part and labor (about $500-$70 copay). Then I have to pay an additional $1700 for all the code Upgrades and extra items they don’t cover. So after paying about $840 a year for the warranty, I would have saved money by not having to pay for the warranty company for the year. In the past 13 years, paying $60-70 per month for the warranty contract, this amounts to $720-$840 a year. Multiply that for the 13 years I have used them, my total cost is $8320-$10920. I have used them for service for my oven, a couple of ceiling fans, my sprinkler system, and my water heater (out of pocket cost $1300). So do the math, I would have been much better off saving my money in a maintenance account and used it when I had an issue then to pay a warranty company to hire out bottom feeders to fix my stuff. There are many limitations in the contract and many unseen costs that they will not mention because it is from the contractor and not the warranty company. We stayed with one guard for so long because we haven’t had any big issues and it seemed like a good deal. Once we had some bigger issues recently has really put the spotlight on the large drawbacks to using any warranty company.
3 years ago
Reply from OneGuard
Dear Drew, We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@OneGuardhw.com? Thank you for your time and consideration. OneGuard Home Warranties
Apr. 19th, 2021
Verified Customer
Review Source
Judie Cox Arlington, TX
They were very responsible be during the worst cold spell in Texas in over 100 years. My heat pump was making loud noises and they had a service company out the next day.
3 years ago
Reply from OneGuard
Dear Ms. Cox, Thank you so much for the 5 star review and awesome remarks regarding your customer service experiences with OneGuard Home Warranties and our service contactor! Ensuring quality repairs are completed by knowledgeable and friendly professionals is what we strive for, and we appreciate your thoughtful testimony and the opportunity to assist. On behalf of the entire team, thank you again for entrusting OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Mar. 24th, 2021
Verified Customer
Review Source
Carol and Bill Surprise, AZ
We have two homes under warrantee and OneGuard has met it's contractual commitments every time we have needed them, including replacing two appliances.
3 years ago
Reply from OneGuard
Dear Carol and Bill, Thank you so much for the 5 star review and positive remarks regarding your customer service experiences with OneGuard Home Warranties! Our number one goal is your satisfaction, from the first call for service to the completed repair, and we love the positive feedback and always appreciate the opportunity. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 9th, 2021
Verified Customer
Review Source
Harish Scottsdale, AZ
Very responsive, great service, most service providers are great however we have the occasional service provider that provides poor service - One Guard needs to do a better job of screening the service providers.
3 years ago
Reply from OneGuard
Dear Harish, On behalf of the entire team, thank you so much for the 4 star review and feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is your satisfaction, from the initial call for service, to the completed repair, and it is always our most distinct pleasure to assist. We also appreciate your transparency as it aids in our constant pursuit to improve as a leading home warranty provider. Thank you again for entrusting OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Feb. 25th, 2021
Verified Customer
Review Source
D Surprise, AZ
Used them twice. No bull. It was handled by a tech that knew what he was doing. Once for the dishwasher and once for the garage door spring. Excellent customer service.
3 years ago
Reply from OneGuard
Dear D., Thank you so much for the 5 star review and awesome testimony regarding your customer service experiences with OneGuard Home Warranties and our contractors! Providing timely repairs completed by knowledgeable and friendly professionals is exactly what we strive to do, and we are happy to know how well the warranty process has worked for you. On behalf of the entire team, thank you again for entrusting OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 25th, 2021
Verified Customer
Review Source
Douglas Napier Scottsdale, AZ
It’s hit or miss on service. My last call took over a week for a technician to show up only to say they would send someone out a week and a half later to pick up the appliance so they could take it to the shop and diagnose. Still waiting for the pick up and no telling how long it will take to get it back or replaced.
3 years ago
Reply from OneGuard
Dear Mr. Napier, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review the situation firsthand. Customer satisfaction is our number one priority, and to service our valued homeowners quickly as possible, and we truly apologize for the frustration. Please be assured we are working closely with the contractor to ensure that the kitchen refrigerator is repaired and returned to the home, and we are committed to keeping communication open with you during this process. Please know we are actively monitoring the request through to positive resolution. Thank you again for your patience and understanding, and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties
Feb. 8th, 2021
Verified Customer
Review Source
S Rose Spring, TX
So far they've come through on needed repairs, though I haven't had any major repairs. Customer service is very responsive and it's easy to talk to a live person.
3 years ago
Reply from OneGuard
Dear S Rose, On behalf of the entire team, thank you so much for providing OneGuard with a 5 star rating and such positive feedback regarding your customer service experiences! Your satisfaction is of the utmost importance, and it is always our most distinct pleasure to assist in providing the most comprehensive coverage in the industry and the peace of mind you deserve. Thank you again for choosing OneGuard! We sincerely appreciate your business and look forward to serving you in the future. OneGuard Home Warranties.
Feb. 8th, 2021
Verified Customer
Review Source
Jennifer Alterman Mercer Island, WA
We recently had to have a motor for our pool replaced. The process was tedious and frustrating. In addition, they never informed us that the motor was going to be a refurbished motor not a brand new one.
3 years ago
Reply from OneGuard
Dear Ms. Alterman, Thank you for taking the time to submit a 4 star review and important feedback regarding your recent experience with OneGuard Home Warranties and the request for the pool pump motor. We constantly strive to service our valued homeowners efficiently and apologize for the frustration. Please be assured we are monitoring the open request to reassess the pump motor and appreciate your patience throughout this process. Thank you again for the opportunity to serve you. OneGuard Home Warranties
Feb. 9th, 2021
Verified Customer
Review Source
Karen Hirsch Mansfield, TX
Chimney sweep turned into over $2000. They said I needed all kinds of things ASAP. Didn’t clean out old ashes and residue when they were finished. I felt taken advantage of. The inspector said I needed a new cap. It was rusted out. The man who came out disagreed and just sprayed it with black spray paint. He told me the small cracks inside fireplace could cause fire and needed to be sealed. I feel the amount they charged plus the tip I made was just way too much.
3 years ago
Verified Customer
Review Source
Amber F. San Antonio, TX
They sent an electrician out who was supposed to check for several electrical issues I just started having on one side of my house. He didn't check anything other hen the breaker box, an outlet, and exhaust vent. He said that since the ceiling fan lights weren't buzzing right then he had no way to check them but still missed everything else I requested. It seems to me that there is a major problem and he couldn't be bothered to check it out properly. He told me that my laundry exhaust vent probably had a bad motor but had power to the outlet. Then he told them it had been bypassed. Common sense says it wouldn't have power then. Then they said they were told that it had been tampered with and I said no I took pictures of it though which I had shown the electrician. Then they said that because I took pictures of it they wouldn't cover it. I explained that the electrician had lied about everything but they said that to get a 2nd opinion I had to find a company on my own and if they said something different all they would cover would be the trip charge, not even the repair. I looked up the part number from the label on the vent and ordered a new exhaust fan. I plugged it in and it worked just fine. I didn't install it or anything, I plugged it in and flipped the switch and it came on. I called the warranty company back and their response was now I have tampered with it so they still wouldn't cover it. I said that it just proved their contractor lied to them and told me the truth. A supervisor called me back and was supposed to let me know what was going to be done. That was a week ago and I haven't heard anything since. I'm also waiting to hear back about being able to cancel my contract. This is the worst company I could have ever signed up with.
3 years ago
Reply from OneGuard
Dear Amber F., Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we apologize for your frustration. In your situation, OneGuard confirmed the breakdowns related to the electrical system was not the result of normal wear-and-tear conditions, and coverage was not approved in accordance with the OneGuard service plan. Thank you again for your understanding with respect to coverage and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties
Jan. 25th, 2021
Verified Customer
Review Source
SkyeMoyer
My first few claims were GREAT!! But then they denied TWO pool repairs based on them being pre existing, even though I have the plan with pre existing coverage. I didnt get a pool inspection, so now NOTHING with my pool will be covered, even though I purchased a pool warranty. They refused to give me back my payment for the pool warranty and promised to return my $75 fee- which never happened.
3 years ago
Reply from OneGuard
Dear Ms. Moyer, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review the situation firsthand to ensure accuracy. Customer satisfaction is our number one priority and we sincerely regret the outcome of your service request. In this circumstance, both contractors that assessed the pool equipment provided OneGuard with similar diagnoses, advising the malfunction predated the start date of the warranty plan, with an ongoing leak that resulted in the bearings and motor requiring replacement. Please note the pool equipment was not inspected, however, the home inspection report recommended having the system evaluated by a qualified professional prior to closing on the home, to ensure the equipment was in good working condition. Please know we have also confirmed that the trade service fee has been refunded as promised. Thank you again for your understanding regarding coverage and allowing OneGuard the opportunity to provide this additional explanation. OneGuard Home Warranties
Dec. 30th, 2020
Verified Customer
Review Source
Frank
Great Customer Service! Scott P was most helpful in answering all my questions and helping me understand my coverages. Very knowledgeable and just a really nice guy!
3 years ago Edited January 10, 2024
Reply from OneGuard
Dear Frank, Thank you so much for the 5 star review and outstanding remarks regarding your positive customer experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 25th, 2020
Verified Customer
Review Source
Ron Leonard
Always helpful, professional and you can "feel" a smile as they do their best at the first voice on the phone or when a person comes to us on the job!
4 years ago
Reply from OneGuard
Dear Mr. Leonard, Wow! Thank you so much for the 5 star review and sharing such positive remarks about your service experiences with OneGuard Home Warranties and our contractors! It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind you deserve. On behalf of the entire team, thank you again! We wholeheartedly appreciate the opportunity to serve you over the last 7 years, and look forward to assisting you for many more to come. OneGuard Home Warranties
Nov. 6th, 2020
Verified Customer
Review Source
Stephanie
It seems like when you make appointment you get great customer service but then if the problem isn't fixed the first time you have to make several calls to the company that worked on it and you receive no help from One Guard. It seems like they would want to follow though with the work that was performed.
4 years ago
Verified Customer
Review Source
Brenda Southey
They were expedient and fixed our A/C in the harsh summer temps. The svc company was helpful and answered our questions regarding the operation of our u it.
4 years ago
Verified Customer
Review Source
Michelle
So far I've had to use the home warranty for a few things and most have been covered with great contractors. Getting through the phone to speak to someone is the hardest as most times you are on hold for over an hour.
4 years ago
Verified Customer
Review Source
Leona Maroney
One Guard is very responsive to our service request. They cover a lot of things that other home warranty companies do not. There customer service is also good.
4 years ago
Verified Customer
Review Source
Sallie Reece
I use them for my Buyers and have had great response. They also were quick to respond to me and got my A/C fixed quickly so yes I bought myself a warranty!
4 years ago
Verified Customer
Review Source
John
They ask for constructive criticism. They listen to what their customer is saying about the job performance of technicians and the companies they work for.
4 years ago
Verified Customer
Review Source
Tom Valdez
The worst experience ever with One Guard. Have never been passed around from different sections than with One Guard. Three weeks without an refrigerator ridiculous. They had an excuse for everything, never being able to get a truthful answer. Each section passed the buck and blamed another section for the delay. Their promise to work quickly was a farce. I was never able to talk with someone in charge. I was told I had to contact them by email. I will never recommend One Guard to anyone. I live in a community where people are always looking for home warranty companies. I will warn them about One Guard whenever I can. If I could rate with 0 stars I would. Enough said, not a OneGuard fan. I will post bad One Guard review on Yelp, Google and every review I find.
4 years ago
Verified Customer
Review Source
Linda Gardner Austin, TX
Easy to schedule a service appointment. The repairman came on time and fixed our dishwasher. I thought we were going to have to get a new dishwasher.
4 years ago
Verified Customer
Review Source
Pat
Well you have to wait at least an hour in the phone to talk to someone. An air conditioning company was to come here today between 4-7 but never showed up nor called. I tried to call warranty but we're closed . Now I have to wait until morning to see what happened with the air guys.
4 years ago
Review Source
Sarah Y
Erin the supervisor is more than a direct asset to OneGuard as a business. It’s not often you find such caring, knowledgeable and compassionate people like her working for a challenging business with customers around the world. She has done the upmost for myself and my family. I’m so thankful for her as part of your team when things become misunderstood with customer service. The customer service department is very difficult to talk with regard to service request due to language barriers and understanding of services needed. This creates a major gap within the company unfortunately
2 weeks ago
Reply from OneGuard
Dear Sarah Y, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Erin! Your satisfaction is our number one priority and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We have also shared your rave review with Erin, and she is extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Oct. 29th, 2024
Review Source
Drey Greg
I like oneguard service plans I like the ease of making request on oneguard website I make a place service request with just my name and zipcode on their platform to repair my washing machine and they came at the right time and they fix it
7 months ago
Reply from OneGuard
Dear Mr. Greg, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is always our top priority, and we appreciate the positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Apr. 3rd, 2024
Review Source
Colossus
It’s worth it for the peace of mind. The iPhone app is easy for service requests. However, It can be extremely challenging at times to get approvals for certain services even though they are listed as covered items in the contract details. Moreover, frequently when the technician goes to the house for a service call repair and submits the repair work order to OneGuard there is always some additional charge or a part that’s not approved that requires significant additional out of pocket expenses in addition to the $69 service call and a $600+ annual contract fee and this is very frustrating. The bottom line is even with those challenges I like OneGuard enough to keep renewing my 2 properties going on my 5th annual renewal.
1 year ago
Reply from OneGuard
Dear Colossus, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and dependable contractors, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 30th, 2023
Review Source
Dolores S Houston, TX
I signed up for this plan about six months ago and I must admit I was a little scptical but I am so glad I got it. This was the first timed I needed to use the service I was truly impressed on how easy it was to schedule an appointment. The serviceman was very friendly on time. The problem was diagnosed and the parts were ordered and two days later they were here to install/repair my refrigerator.
1 year ago
Reply from OneGuard
Dear Delores S., On behalf of the entire team, thank you so much for the 5 stars and positive remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
May. 11th, 2023
Joe Marchi Scottsdale, AZ
This is our 8th year with One Guard. Overall, Great service throughout those years.
Today (022223), One Guard Rep S took my call & we spoke about my existing and renewable contract. OG S is a 10 out of 5-star employee. He was honest, polite, professional & a problem solver over several home features. Thank you
Suggestion, One Guard appliance service list should include a wine cooler unit. OG S searched his records & could not find service for a wine cooler unit.
1 year ago
Reply from OneGuard
Dear Mr. Marchi, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties over the last 8 years. Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Please know answering your questions was extremely important to our representative, and he appreciated the opportunity to offer his personal assistance to you. Thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 27th, 2023
Rima Mourad
So far had good experience! I did an online request for service and got a response the next day! I was able to make the appointment with a service company they sent me which was professional and courteous! The technician was very friendly and knowledgeable when he came to check the dish washer. They resolved my issue the same day. OneGaurd was quick to take action which I appreciate!
1 year ago
Reply from OneGuard
Dear Ms. Mourad, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Ensuring quality repairs are completed by knowledgeable and friendly professionals is our top priority, and we appreciate your thoughtful remarks and the opportunity to assist. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Jan. 20th, 2023
Pat Wiley Canyon Lake, TX
I was shopping for a plan when OneGuard came up on Facebook. I called and received a voicemail, but as soon as I hung hip, Lori E called back. I immediately liked her genuine personality, and her knowledge of the product. She answered all my questions and I appreciated the fact that she didn't try to "hard sell"the product. I like the straight forward terms of the policy and I believe there won't be the hidden exclusions I experienced with the other company. Hopeful this will be a company I can rely on for years.
2 years ago
Reply from OneGuard
Dear Ms. Wiley, On behalf of the entire team, thank you so much for the 5 star review and sharing such thoughtful remarks regarding your excellent customer service experiences with OneGuard Home Warranties and Lori! We are so happy you found such ease when creating your service plan and we appreciate the opportunity to assist you with all your home warranty and home services needs. We agree! Lori is very knowledgeable, and your rave review really made her day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Oct. 25th, 2022
Review Source
Robert Jones Buckeye, AZ
We have had a One guard policy for over 10 years. They have always been responsive to any claim we have ever filed in every case they have immediately assigned a contractor who also immediately set an appointment came to the home and completed the repair the best benefit they do have is the semi annual air conditioning start ups and heat start up pricing
2 years ago
Reply from OneGuard
Dear Mr. Jones, On behalf of the entire team, thank you so much for the 5 stars and positive remarks regarding your customer service experiences with OneGuard Home Warranties over the last 10 years! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Oct. 13th, 2022
Review Source
500patti Phoenix, AZ
I have an older home and have been with One Guard for several years. Recently they sent technicians out to fix both a heat pump problem and plumbing issues. They called in both cases to make sure everything was working well afterward, a nice gesture that showed they care about customer satisfaction. I just renewed my policy, Christopher S was kind and helpful.
2 years ago
Reply from OneGuard
Dear 500patti, Thank you so much for the 5 stars and providing such great testimony regarding your customer service experiences with OneGuard Home Warranties and Christopher! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we love hearing about the ease you found in renewing your warranty plan. We agree! Christopher is excellent, and your kind words really made his day. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 22nd, 2022
Gale Lavely Sun City, AZ
I've been a One Guard customer since 2009. I've received excellent customer service through One Guard's contracted service companies. It's easy to go online to request a service call. I had a question regarding my Home Warranty for 2023. I spoke to Christopher S who was very helpful with addressing my Home Warranty question. Chris quickly answered my question and promptly sent me an email. I would recommend One Guard Home Warranty service to my friends and neighbors.
2 years ago
Reply from OneGuard
Dear Ms. Lavely, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties and Christopher! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! Answering your questions and ensuring a seamless contract renewal was extremely important to Christopher, and he appreciated the opportunity to offer his personal assistance to you. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 13 years and recommendations and look forward to serving you in the future. OneGuard Home Warranties
Sep. 22nd, 2022
Review Source
Shawn Shackelton Scottsdale, AZ
Just wanted to thank Christopher R for getting what we needed authorized quickly. We had been without 1 of our AC's for a week and when the company came to replace the original part, they found another one that needed to be replaced as well. If they didn't get the authorization we would have had to wait even longer for our AC to be fixed during the AZ summer. Thank you!
2 years ago
Reply from OneGuard
Dear Mr. Shackelton, On behalf of the entire team, thank you so much for the 5 stars and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Chris! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We have shared your comments with Chris and He was truly humbled by your kind words and commendation. Thank you again for choosing OneGuard! We truly value your loyal business of 5 years and look forward to serving you in the future. OneGuard Home Warranties
Aug. 11th, 2022
