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Verified Customer

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Seann O'Brien Sr TX

The monthly premiums are too high, it’s a hassle filing a claim, and coverages have decreased.

1 year ago

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Verified Customer

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Kathy Pascagoula, MS

Authorization to vendors seems cumbersome and delays the service in my most recent services.

1 year ago

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Verified Customer

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John Boise, ID

I had no heat and the temperature was below freezing ... I should not have needed to wait until the next day for service

1 year ago

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Stephen Berger Shreveport, LA

Left me hanging in a covered emergency, then when I asked to speak to a supervisor they dialed in a rival company. Pissed Coldwell steered me into this company.

1 year ago

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Verified Customer

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Angelina O'Grady Charlotte, NC

This warranty has been very efficient. Great customer service

1 year ago

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Verified Customer

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John Ng North Brunswick, NJ

I like that they outsourced the issue to local highly rated technicians

1 year ago

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Verified Customer

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Charles Gerrish

Takes forever to schedule work, didn't cover one of my biggest expenses, considering cancellling unless monthly bill is lowered as its becoming too much and a waste of money.

1 year ago

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Verified Customer

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barry oliver Royse City, TX

Opened claim for LG Washer on February 10th. It is now April 12 th and Washer is still not fixed. 60 + days since claim was submitted and have no status

1 year ago

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Verified Customer

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Joyce Koestner Minneapolis, MN

Always there for me. Love the fact that I have them on my side.

1 year ago

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Verified Customer

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Inge Grayslake, IL

I’ve never had an issue getting anything fixed or repaired.

1 year ago

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Verified Customer

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G. Dwayne Johnson Birmingham, AL

I could have gotten someone to fix the dishwasher for less than $100 and in a timely manner. Home Warranty made little effort to provide the promised service.

1 year ago

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Verified Customer

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Lisa Chesterfield, MO

If I could rate them a zero , I would! They never have technicians to send you and getting reimbursed from HWA is close to impossible- stay away from HWA

1 year ago Edited January 10, 2024

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Verified Customer

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Nhat Lake Mary, FL

fast scheduling, no long wait and the technician came and repaired very well

1 year ago

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Mike B Alpharetta, GA

I had a water leak that was denied. The reason they gave was vague and unrelated to my problem. Total scam would not recommend them to my worst enemy.

1 year ago

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Verified Customer

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Jo Cotten Redlands, CA

It is pricey however it is cheaper than having to pay full price.

1 year ago

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Verified Customer

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John Ducimo Charlotte, NC

They were very helpful and able to give me assistance I needed.

1 year ago

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Verified Customer

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Gary Quick Spring, TX

Ease of use of the service. The customer service people are really good.

1 year ago

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Verified Customer

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danny rothschild Reynoldsburg, OH

they dont really replace your exact item. they will reimburse you a percent of what needs to be replaced

1 year ago

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Verified Customer

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Tiffany Odessa, TX

Filed a claim on Fridge. It took 20 days for repair company to be assigned. We called had a company fix before and going to file repair amount. Would not pay.

1 year ago

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James Doyle Centreville, VA

25 minute wait time to reach a call center employee who cannot answer questions, except to read what is in the file. UNACCEPTABLE!

4 years ago

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Lisa Toms River, NJ

Worse company EVER! Customer service TERRIBLE! Can't understand a word they are saying! Can't speak to a supervisor! Still waiting for my sink to be fixed it has been 6 days!

4 years ago

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Anthony martinez Canton, MS

Had the service for 3 months. Made a service call on July 29th 2019, as of today sept 25th 2019 the above stove microwave has not been installed by them.

4 years ago

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Matthew Polk Flanders, NJ

Worst company and customer service I have ever dealt with. They do not have any local service people and when you get your own, they don't pay a dime. Run from this company.

6 years ago

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Diego Dominguez Riverside, CA

They denied my claim because I did not do a Home Inspection. But "yes" they took my money and hide the HI requirement in the little hard to read notes of the contract.

7 years ago

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Robert Sivulich Hobart, IN

Was speedy and efficient and nothing was wrong with air conditioner according to person.

1 year ago

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Verified Customer

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Michelle Curry Atlanta, GA

I've been treated horribly! 2.5 months without a HVAC

11 months ago

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Verified Customer

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Ron

Sometimes it's difficult to communicate it because English is obviously not their first language and something is lost in the translation a lot of times just like I have a claim from two months ago that hasn't been addressed yet. You have to call them to open a claim and then it might be two or three days until somebody shows up to fix your air conditioner. The gentleman that was assigned to come take it care of it could not reach an agreement with them to be a provider. And he called me and said I'm not going to come out. So that's the only drawback is the time gap and getting a repair done.

1 year ago

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Verified Customer

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Baku Plano, TX

Your scheduling team/staff/process way DOWN, extremely frustrating

1 year ago

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Verified Customer

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Kevin Nestor St Louis, MO

Don't like the replacement policy or time it takes

1 year ago

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Verified Customer

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Sherlyn

They failed to adhere to their contract.

1 year ago

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Verified Customer

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Cynthia

I am still waiting for ac to be repaired and it has been 10 days.

1 year ago

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Verified Customer

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Mike Slugocki Tampa, FL

The cost has gone up and the service has gone down.

1 year ago

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Aaron Senkbeil San Antonio, TX

It took over 9 months, 4-5 different companies sent out and 3 paid service calls for ONE issue. Incredibly frustrating experience

1 year ago

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Rowland

Pretty quick response. Work is done by professionals.

1 year ago

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Louis

HWA would not reimburse me for the installation of ductwork for the clothes dryer.

1 year ago

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James McEwen Mandeville, LA

Prompt technician assignment and thorough work from vendor.

1 year ago

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Marla Indianapolis, IN

He was friendly, knowledgeable and efficient.

1 year ago

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Terry Salazar Eagle, ID

It takes too long to find repairmen. Last one almost 2 weeks for our A/C

1 year ago

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Trish Jenkins Peoria, IL

Friendly and helpful staff, when getting my claims taken care of.

1 year ago

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Homer Porter Oklahoma City, OK

Easy to file a claim on line. Respond by email was quick.

1 year ago

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Ahmed Awad Alexandria, ALX

Great company and excellent support.. strongly recommended

1 year ago

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Beca M Sacramento, CA

Horrible company. Horrible customer service. Not helpful. Stay away from this home warranty company. It’s will be a waste of your money!!

1 year ago

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Gopala

Prompt in assigning technicians for claims

1 year ago

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Dan Levy San Diego, CA

Total trash, I would have been better not calling them & buying a new fridge than wasting $75 for them to not fix my fridge

1 year ago

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William Laurain Hobbs, NM

Terrible company, horribly incompetent contractors, terrible customer service. Save yourself the money and go elsewhere.

1 year ago

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Ricardo Bolivar Brownsville, TX

Great value for the money and excellent customer service.

1 year ago

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Sangho Lee Concord, CA

Our 3 electrical outlets were fixed in a timely manner.

1 year ago Edited January 10, 2024

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Verified Customer

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Portia New Orleans, LA

Customer service was the main reason that I gave the above rating

1 year ago

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Verified Customer

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James Round Lake, IL

Fast and reliable repairs, quality repairs

1 year ago

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Verified Customer

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Kathryn Kruger Wheaton, IL

Very fast and excellent technician. Thank you.

1 year ago

Home Warranty of America Reviews