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Robert Plano, TX

I;ll join the many 1 star review here because can't leave 0 stars. Save yourself a headache and get another warranty company. You will pay for most claims out of pocket with various exclusions or modifications that they claim are needed. Forget about emergency services and expect a week or longer times. Their contractors appear to be the bottom of the barrel.

5 years ago

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Lindsey W. Atlanta, GA

We went two weeks without air conditioning in GA before they sent someone out to even look at our home. Refused to cover any services because they said our inspector didn't adequately test the system, even though we had a full write up of the system on our home inspection. Refused to let me talk to another customer service rep or a manager. Horrible company and horrible service.

5 years ago

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Dave M Georgetown, TX

Well, add me to the list of unhappy 'customers'. My very first big claim for AC repair and/or replacement and they're denying because I didn't change the filters often enough- they were clogged. True or not-they tell me there is no appeal process, and they will NOT share the technician's writeup with me. You're all right about the customer service with this company-I tried their chat process, what a joke. I sure did waste $550 on this contract. I'm actually still on chat as we speak and the 'agent' is quite short and not at all helpful.

5 years ago

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Cesar Highland, CA

WORST HOME WARRANTY I'VE EVER HAD, I chose the option to buy and install the water heather on my own, they told me it was ok, that they will send me a check for the water heather and labor we agree that it was going to be 2 different checks, one for each thing, they only send me a check for the water heather after 3 months, I keep calling them about the labor check, send labor invoice twice and they say now that they will not pay for the labor, they tried to charge me extra for parts I did not need them in the begining, thats why I decided to do it myself on my side.

5 years ago

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Diane M Jacksonville, AR

I filed a claim for a broken stove on 11-20-2018 and the technician arrived 48 hrs later and I paid my $100 fee to have them fix it. Now it is more than 3 months later and the claims department is still saying the exact same script they did the first time I called for a follow up on repair time. I am going to have to have the stove fixed by someone else now and they refuse to give me my $100 back. Needless to say, I do not recommend this company. Just look at the 1,400+ complaints with the BBB if you want proof of how horrible they are.

5 years ago

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JoNan Foster Anna, TX

Horrible service or rather non-service, complete waste of money. Never pays on claims and finds any excuse not to pay. A total rip-off, we have had three claims and none have paid, final straw was water heater going out two days before Christmas, HWA gave us name of two plumbers, one was out of town, the other couldn't make it out for a week. Called HWA back, they said no one else is in your area. We are in Dallas area. They told us find someone on our own and then they would decide if they would remimburse us, of course they refuse to. Scam artists!!

6 years ago

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B Belton, TX

We knew they were a problem early on when they questioned the pool technician about replacing a pump because they had already replaced one...our system has 3 pumps. Then when we needed our noisy ceiling fan replaced they refused to replace it because it was still operable...chirps like seagulls in a feeding frenzy. They don't replace for noise (which was clearly reported on the call that is was only noisy) only inoperable, but still sent out a technician and we were charged for that.

6 years ago

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Alston D Feaster

We were given a year free and thought it best to keep it. However, when the A/C goes out on a hot day, we had to wait for "their" person to come...a few days later. For each issue (2 or 3), we had to wait days on their company. Instead, why not get the service first then turn it in under warranty. It's a horrible concept and business model. We can't wait days for the HVAC to be fixed, or an appliance to go out. So we wasted $700 for a service that can't be used, unless they say when and with whom. After this year is up, no more HWA.

6 years ago

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Andrew

It took over a month to get my refrigerator fixed. I had to take off work 5 different times. When I explained my experience to HWA and let them know I would likely not renew my contract unless they could do something for me, I was only offered a simple apology. No attempt to retain my business, no offer for a discounted renewal, or no trade fees for a certain time period. Just "sorry about that". This tells me they truly do not care about their customer's satisfaction.

7 years ago

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Xiaotian

We're trying to use the warranty, but the company declined to honor their obligation.

7 months ago

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Lee Ann Malone Sparks, NV

I was not reimbursed for my heater. The case manager was not helpful with my case.

7 months ago

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Tena Romano

The issue was resolved but it wasn't a simple process.

8 months ago

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James Moss Knoxville, IA

I got the warranty when I bought the house and it came in handy because the refrigerator was broken, and they couldn't find the model number so I got a new frig. They didn't get upset with it being a new account and replaced it with a new one. They served me well.

2 years ago

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Lynn Tyler, TX

Not happy with the results. There was no help with the problems with the home.

9 months ago

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Vince T. Temecula, CA

Have to wait over a week get a technician to come to fix air conditioning/heater. It’s still not fixed.

9 months ago

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Tim Harrington

Easy to work with …friendly associates..

10 months ago

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David

It's quite a convoluted process. You can't get the repair that you want and that kind of thing.

11 months ago

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Cindy Anderson Whitehouse, TX

I am in the process of a pool claim and its been a week with no resolution on finding a contractor.

11 months ago

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Jill

Quick, professional response. Good follow up communication.

4 weeks ago

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Marvin

I don't like the fact that I have to more out of pocket than what the Home Warranty paid.

4 weeks ago

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Deborah

I like the convenience of having someone to call.

4 weeks ago

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Shanice

Zero stars .I disliked the methods of communication and the prices of my services I. Addition to my quarterly service fee

1 year ago

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Michael Nampa, ID

Everything was handled well and with ease for us.

1 year ago

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Darren Lockport, IL

Claim handled quickly and efficiently, tech was very polite

1 year ago

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Charles

Failed to fix my garage door opener! Said it was noise but not broken. Had to replace out of Pickett because of grinding noise!

1 year ago

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Rosemarie Steffers Killeen, TX

Took too long to get service. Do not like that they use too many independent contractors instead of companies.

1 year ago

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Gary Yellin

The contractors that they have, most of them not all, most of them are very poor. If you look up the individual contractors, they get very poor ratings. So that's my main complaint.

1 year ago Edited September 7, 2023

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Oralia

The first time I had a little issue the with the company saying I didn't pay them they're $75 but I had, so that was ironed out. It was no big deal. That was not home warranty's fault that was the company that came out to do the service. But the second time it went through, it was flawless. It was just like I made my claim. It came out and fixed it. Everything was fine. Now, the third claim was for my air conditioner. Here in Texas, the temperatures have gotten up as high as 107 and it was very hot. I called it in and they said they would get back to me and I didn't hear anything. So I called back again and they said "well, you should be hearing something from them today or tomorrow"

1 year ago Edited September 7, 2023

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Cedricka H. Knoxville, TN

I had to pay a service fee twice for absolutely nothing to be done. It has been a hassle to get in touch with my case manager. Not satisfied at all!!

1 year ago

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Scott Case Flower Mound, TX

All very good ty good service and good response

1 year ago Edited January 10, 2024

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Alicia Poole Wichita, KS

Easy and no worries. Very professional and timely.

1 year ago

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David Columbus, OH

Takes away the worry of bad things happening at bad times.

1 year ago

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Barry Idell Pittsburgh, PA

Needed a replacement asap as no hit water with my wife being treated for breast cancer and HWA took way too long to respond!!

1 year ago

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Carolyn Tolleson, AZ

New Gen A/C Co. completed the repairs Great service!

1 year ago

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Vivian St Louis, MO

Customer service is good. They start look

1 year ago

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Michele Cumming, GA

Fast response on getting the repair completed.

1 year ago

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Jerry

They've always helped me, answered my questions.

1 year ago

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Tony

They never resolved any of my issues. They were completely confused all the time. They messed up the claim numbers. They were nasty on the phone too.

1 year ago

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Anonymous

I have a lot of trouble understanding the customer service representatives on the phone.

1 year ago

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Ronald Aurora, CO

Backs up what they say including reasonable length of time

1 year ago

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Nekia

When I did have to call in, they were there even on the holiday, so it did pretty good. On Memorial Day they came for my A/C unit. It wasn't getting cold.

1 year ago Edited January 10, 2024

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Kevin

The service technician were very thorough.

1 year ago

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Ryan Kennedy Metairie, LA

Some thing are not covered that I was hoping would be in regards to my A/C unit.

1 year ago

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Verified Customer

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Eric Pearson Atlanta, GA

My technician worked very fast and was always respectful

1 year ago

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RLT Hutto, TX

Quick action on claims and the reminders help

1 year ago

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James Wasilla, AK

It was fast repair, only took a couple days.

1 year ago

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Brian Jimenez

Very prompted and friendly. Nice experience

1 year ago

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F G Plainfield, IL

Like. Repairs made on washer, dislike. Time it took to get completed

1 year ago

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menahem beniflah San Antonio, TX

Good company veery good service and peace of mind

1 year ago

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Thomas Porter Greensboro, NC

Quick responses...professional tradesmen

1 year ago Edited December 6, 2023

Home Warranty of America Reviews