Home Warranty of America Logo

Home Warranty of America

Is This Your Business?
star star_border star_border star_border star_border
248 User Reviews

2.1

Overall Score

LAST UPDATED: September 26th, 2022

Home Warranty of America (HWA) has been in business since 1996 and considers itself a leader in the home warranty industry. The home warranty company places priority on taking care of the environment, evidenced by the GreenPlus program. HWA has warranty plan options for existing homeowners, buyers/sellers, as well as real estate professionals. Read Home Warranty of America reviews below to see what consumers have to say about the warranty service provider.

Top Ranked Companies

thumb_up

The Good

  • Nationwide Coverage
  • Easily Accessible Quotes/Warranty Plan Information
  • Trade Service Call Fee Options
  • GreenPlus option
  • Online Claims
  • No Inspection Required

Nationwide Coverage

Home Warranty of America offers home warranties to all fifty states and the District of Columbia.

Easily Accessible Quotes/Warranty Plan Information

Warranty contract prices differentiate depending on the state, but once a customer's state is selected for buyers/sellers, existing homeowners, or real estate professionals, warranty plans are laid out very simply and comprehensively. A full list of covered services is displayed along with two payment options, including dozens of optional services that can be added for a fee.

Sample coverage for the Premier Plan and the Premier Plus plan are as follows:

Premier Plan: $44.62/mo with a $75 service fee

  • Heating system/furnace
  • Ductwork
  • Plumbing system
  • Stoppages/clogs
  • Toilet
  • Permanent sump pump
  • Water heater including tankless
  • Instant hot water dispenser
  • Whirlpool bathtub
  • Electrical system
  • Ceiling fans and exhaust fans
  • Doorbells, burglar & fire alarm systems
  • Central vacuum
  • Dishwasher
  • Garbage disposal
  • Built-in microwave
  • Range/oven/cooktop
  • Trash compactor
  • Garage door system
  • Kitchen refrigerator w/ ice maker
  • Washer/dryer package

Premier Plus Plan: $53.46/mo with a $75 service fee

  • Everything included in the Premier Plan
  • Air conditioning system/cooler
  • Increases toilet replacement up to $500
  • Plumping - fixtures, faucets, shower heads, stoppages/clogs

Trade Service Call Fee Options

Home Warranty of America lets you choose between two service call fee options for its warranty plans: $100 for a lower monthly/yearly cost, or $75 for a higher monthly/yearly cost. This gives customers the option to decide if they would prefer a cheaper service call fee or a cheaper monthly/yearly home warranty contract.

GreenPlus Option

Home Warranty of America is a member of Ethical Directory and United States Green Products. With that being said, the company offers a service known as GreenPlus for an additional fee. For $5.77/month, the GreenPlus add-on covers appliances that need to be replaced with Energy Star-qualified products, including the dishwasher, refrigerator, clothes washer, and others.

Online Claims

HWA offers an online claim process when you sign in with your account information on its website. This makes it easy for customers to submit a claim to repair or replace a household appliance whenever they desire, no matter what day or time it is.

No Inspection Required

Home Warranty of America does not require an appliance inspection to receive warranty coverage. There is no age restriction on any covered appliances, regardless of any normal wear and tear. This can give homeowners peace of mind that they do not have to go through a lengthy process before setting up warranty coverage with HWA.

thumb_down

The Bad

  • Poor Customer Service
  • One-year Warranty Contract

Poor Customer Service

The majority of the customer feedback that the company receives speaks at length about poor customer service. Some customers feel that company promises are not kept. See additional Home Warranty of America reviews below to see what else customers have to say about the company.

One-year Warranty Contract

Home warranty of America requires a one-year warranty contract. Some home warranty providers offer month-to-month or quarterly plans. This might prove to be problematic for customers who do not want to sign a long-term contract.

View Best Home Warranty Companies

gavel

The Bottom Line

On the surface, Home Warranty of America seems like a solid company. Basic warranty plans offer extensive coverage on over twenty appliances and systems throughout the home. Options for more eco-friendly services may also be very attractive to some customers. Customers who are particular about searching companies that are environmentally friendly might want to give a serious look to Home Warranty of America. The company has affordable home warranties for a variety of people, including homeowners, real estate professionals, and buyers/sellers. However, there are Home Warranty of America reviews that detail poor customer service, and the company requires a one-year contract. Read more Home Warranty of America reviews below to see how the company measures up compared to other home warranty providers.

View Best Home Warranty Companies

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

1.1

star star_border star_border star_border star_border

248 Reviews

Review Breakdown

5 grade

1%

4 grade

1%

3 grade

2%

2 grade

1%

1 grade

96%

Sentiment Criteria

Value

star star_border star_border star_border star_border

Quality

star star_border star_border star_border star_border

Service

star star_border star_border star_border star_border

Trustworthiness

star star_border star_border star_border star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star_border star_border star_border star_border

Ac Irvine, CA

I got this warranty when I purchase my property back in 2017. I did not experience a lot of issues and called them once in my first 2years. In 2020 there was a power outage that did something to my house because I started to experience issues with the electricity, they sent a tech that took nearly a month to get there, but finally showed up and fix the issue. 2021 had a similar problem they sent a tech and never came back to fix the issue I had to hire an outside electrician to fix the problem, and they only paid a portion of the bill. 2022 I called again for a different issue the tech came and took PICTURES did not do any work and they denied my claim. I called them 6months later for a whole different problem tech came running a voltage pen around the outlet made some notes and left. Not only did this guy push my appointment out 2 weeks he showed up at 6 pm when our appointment was at 10 am. They sent me an email denying my claim. This time I did not let it go I am furious what is the point of wasting $700 dollars a year on them if they won't do anything for me??? Bottom line DO NOT GET HOME WARRANTY OF AMERICA. Do your research and find a better company this company is trash. They do not want to help you fix the issue only thing they want is continue to increase their fees and not do the work.

4 days ago

star star_border star_border star_border star_border

Jessica Maholick (Baby Birds Closet) Austin, TX

DO NOT CHOOSE HOME WARRANTY OF AMERICA This is our first time buying a pre-owned home. We had been in our home 15 days and an issue started with the septic. I got approved to get our contracted septic company out to fix and I would get reimbursed. After sending in all info for the reimbursement including the inspection that states the system was in working order they denied us and will not reimburse us. Stating it was pre existing. ANYTHING THAT HAPPENS IN A PRE OWED HOME IS PRE-EXISTING!!! That is the purpose of the warranty. I paid EXTRA to cover our septic and they just don't want to pay for it. This company doesn't care about their customers. Their goal is to not spend money by denying claims. On top of this every agent I have spoken to was rude and unapologetic and only followed a script and repeated themselves. ZERO customer service skills or care for their customers. I want my over $800 I had to spend on a septic that was WORKING WHEN I BOUGHT THE HOME. The agent today told me I should have waited 30 days to submit it and then I would have gotten approved. WHAT IN THE WORLD?!!!!! I have all evidence needed showing it was proven to be working prior to us closing. I want a full reimbursement.

6 days ago

star star_border star_border star_border star_border

walter sticker Beaumont, TX

I chose 1 star because there wasn't an option for negative stars. These people treat consumers as if they are less than. Rude and condescending attitude on the phone. Expected me to allow them to send someone out even though they won't cover repair under warranty. I went straight to a mirror to make sure I didn't have Dumba#% scrawled across my forehead. Save your money! Amazing? amazingly bad.

3 hours ago

star star_border star_border star_border star_border

Steven Htet Washington, DC

This is the second year I am having their “Gold Plan” home warranty. During the first year, the heater went out and a technician came. I paid $75 to the technician. There was something has to be replaced. The work was $300. It wasn’t covered. I ended up paying out of my pocket. During the second year, the outlets in the master bedroom had no power. Something had to be done at the circuit breaker. It wasn’t covered either. This company is a total scam. I am stopping the subscription after the second year. Nothing was covered by the warranty. They will just take your money. It is worthless getting their warranty.

1 week ago

star star_border star_border star_border star_border

Stanley Woodruff Wetumpka, AL

I recently had my AC go out. HWA per their advertisement says if they cannot fix the problem, they will replace the item. Why did I have to pay $4770.00 while HWA only paid an estimated $2800.00 to get my AC fix. This company is not a warranty company you want to deal with because once you put in a claim, they have all types of restrictions (that is not in the contract) that they use to not completely repair your item. I will not use this company ever again. Another item of concern it that Home Warranty of America is part of Choice warranty which is one of the worst warranty companies in America. When talking with customer representatives Gio, Ronisha L, they were very rude and unprofessional while dealing with me, sometimes it sounded like they were hostile. Based on this, I chosen to go with another warranty Cinch which have a better warranty at a lower price. This is from my experience and opinion dealing with HWA.

2 weeks ago

star star_border star_border star_border star_border

Jason Frye Bend, OR

Home Warranty of America is the biggest scam I have ever seen. I paid my premium up front. My AC went out when my coverage was still valid and AC are covered under my policy. After failing to provide a service tech, they suggested I find my own and go through a reimbursement process. The two local HVAC that bided out a new AC said they don't deal with HWA because they never pay. After submitting a bid for $6000 HWA refused to pay and gave me a settlement check of less than half ($1900). After spending over a month, calling almost every day, I finally gave up and put the AC on my credit card. I fell lucky to get what I did. Home Warranty of America is a fraud and a scam

2 weeks ago

star star_border star_border star_border star_border

nadia mahrouq McKinney, TX

They were amazing but since it was sold to Choice appliances warranty company it became the worst company to deal with..Fridge been out for almost 5 months and I can’t get anyone to talk to. Manager on the case never calls back. I call and leave messages and email and no one calls back. Everything changed since it was sold to choice appliances warranty company . The worst company ever to deal with. Can’t wait to get rid of this company

3 weeks ago

star star_border star_border star_border star_border

CarlosF Winter Garden, FL

Home Warranty of America (HWA) has gone back and forth for over a month, since July 12th, on replacing an old A/C unit which was approved for replacement. They do answer phone calls, apparently by only 3 employees Sandra, Eduardo and another gentleman. They continually stated that we would receive an email within 24 hours but 72 hours later no email had come thru, we asked for a supervisor but were told that we couldn't be transferred to anyone. I had to speak with the technician multiple times to act as the middle man between them and HWA as "forms" after "forms" needed to be filed. Our monthly electric bill went from the $200's to $800's. After a call today, August 25, all we were told was to wait for the review of the claim to be processed in order to determine our cost, we asked as paying customers to have a more definite answer other than "you will get an email", but were told the only thing we could do is wait. This is not the appropriate way to treat customers unless HWA is willing to cover the cost of the increased electric bill as a result of such delay in delivering services. STAY AWAY!!!! WE SHOULD HAVE DONE OUR RESEARCH BUT THEY KEPT CALLING STATING IT WAS TIME TO RENEW OUR HOME WARRANTY. WE REALIZED AFTER PAYING THEM THAT THEY WERE NOT THE SAME COMPANY WE HAD THE PREVIOUS YEAR!!!

1 month ago

star star_border star_border star_border star_border

Umbra Notion Indianapolis, IN

When I first signed up back in 2014, HWA was great! Prompt service, no stupid questions, and happy results. However, a couple of years ago when I was redoing my kitchen, the gate valve on my hot water to the dishwater failed at 2 a.m. I called HWA and I could only leave a message (so much for 24/7 service), but after the third time a very tired voice answered. I tried to file a claim, but even though they could confirm that I was paying my monthly contract fee it was to an expired contract so they couldn't call out a plumber...I would have to wait until the day shift came in to get the contract updated and THEN they could call a plumber. Thankfully, a plumber friend of mine was able to help me out. Fast forward to April when I decided to install a water softener in my garage. The previous occupant already had one so the bypass plumbing was already there. When the tech tried to install it, the ball valves on that had also failed so I wanted to fix it before they installed it. The first company that showed up to fix it had to call it in to get approval and they got it. However, they refused to actually perform the work unless they were paid first. Apparently, HWA hadn't paid them yet for some other jobs that they did. So, HWA assigned another contractor.....who didn't show at all. I called back again and then they assigned a plumber that lived about 100 miles away. I didn't even get notified in that case. An emergency popped up and I was busy for the next couple of months and when I was free, tried to follow up on my claim. HWA decided to close it after 30-days without even consulting me. Now, I had to open the claim again. This time, the technician was on vacation and didn't have a chance to review it before accepting it. Timing between us had been hit or miss as I was out of town all week. HWA decided to set up an appointment anyway for yesterday while I was out in the boondocks of Maine so I know for a FACT that the technician never showed up. Yet, my claim was just denied because they said the technician reported that it was a blocked drain and they don't cover that....EVEN THOUGH MY CLAIM CLEARLY STATES THAT IT WAS A FAILED VALVE AND THAT THEY HAD PREVIOUSLY APPROVED THE REPAIRS. I would not recommend this company, even to my worst enemy.

1 month ago

star star_border star_border star_border star_border

Janie Davenport, FL

Every time I've filed a claim there's always a reason why it's denied. I just got off the phone with a case manager with whom I couldn't get in touch with via email or the "link" that was sent-I had to call the general number to track him down. I called regarding my dryer was not working and stated that it likely due to the vent. I tech came out, with an attitude, because he thought that he was here for the A/C, did nothing the entire 5 minutes that he was here other than to ask me for a $100 check for his "work". He didn't move the dryer, didn't check the vent, didn't turn on the dryer. He gave me a diagnosis for cleaning which is maintenance and not covered. When I complained to the case manager, I was told that the tech gave a diagnosis and that was that, regardless of the fact that he didn't do any of the things I outlined. If I didn't like it, I could hire someone else to confirm or deny his diagnosis. This company will do anything not to pay out.

1 month ago

star star_border star_border star_border star_border

Jonathan Cabarrus Denver, CO

If i could give this a Zero star i would. Do not do business with this company. They wont protect you from dishonest contractors. Very poor customer service. Experience: Contacted them for a broken oven. Contractor showed up, diagnosed the problem and ordered the part. The part showed up and next day the tech came back to install it. Wrong diagnosis. The part replaced was not the broken part. So the tech said he’ll order a different part for it and he’ll come back to fix it. I got busy with family matters. Few weeks in no updates or txts or calls, so i called them for update. To my surprise the lady in the office told me that the oven was already fixed and the claim was closed! So i called HWA and i said your contractor lied and said they finished the job and you guys paid them, open a recall claim for them to finish the job. All they told me like I'm speaking to robot was “you have to open a new claim and pay another $75 fee” I said you should protect your customers from these bad faith lying contractors. I waited patiently for nothing and now i have to pay another $75? Stay away from this company. They do not have a supervisor at their customer support. You will sent to talk to agents that talks in circles and cannot understand the case. Customer support will just make your blood boil.

1 month ago

star star_border star_border star_border star_border

Greg Evans St Louis, MO

This is my first experience trying to use HWA (it came with the house I just purchased). It's a total scam...they force you to go through hoops that are impossible...therefore, you can never actually get a claim submitted. Details: My A/C broke...HWA spent 3 days trying to find a technician, with no luck. Then, they authorized me to find my own tech. However, no company will follow HWA's "pre-authorization" process. In fact, I have yet to find a company that will even accept home warranties. Most said the same thing "we avoid them because, even if they approve the repair, they won't pay the full amount afterwards".

1 month ago

star star_border star_border star_border star_border

Scott Horton Dallas, TX

I would give zero stars if I could. The biggest joke of a company I’ve ever dealt with. From top to bottom, the support up to management, liars and frauds. They will string out your claim for weeks or months, and still find a way to weasel out of it. I’d rather run head first into a wall than deal with these idiots ever again. Never use!

2 weeks ago

star star_border star_border star_border star_border

Scott Starr Smithville, TX

Its a shame i cant give them less stars. Similar to all of the other comments here this company is a joke and they will do anything to get out of paying for a legitimate claim. Even if you have a 100% legitimate claim they will give you the run around for days or WEEKS while your AC is out or your water line is broken. Both of which happened to me, both of which I had to pay out of pocket in the end. RUN do not walk away from anything pertaining to this useless service.

1 month ago

star star_border star_border star_border star_border

Collin Torres San Diego, CA

This company is an absolute scam. They are extremely rude, refuse to return calls, and will do everything they can to keep from covering problems which clearly should be covered under their policy. And then, when it comes time to renew your agreement, they will auto renew you! Even after you have opted to cancel multiple times. Stay far away from this company

1 month ago

star star_border star_border star_border star_border

Klem12 Suwanee, GA

Total scam, take your money and never delivers. Never able to get a technician assigned, you have to end up calling your own technician and hope you don't get the run around. My air went out, I called of course they didn't have anybody to fix it. I hired my own technician and ended up just paying out of pocket because I had been through this song and dance with them before. Not worth the headache. They need to be shut down.

1 month ago

star star_border star_border star_border star_border

denise sakyi Orland Park, IL

I give this company worse than an F ( I had to click a star otherwise the review won't be posted). They are complete scam and need to be shut down! Unfortunately for me, the realtor of the seller of my house provided this subpar warranty to me. They paid less than 10% of the total cost to replace broken appliances. Furthermore , my furnace broke down and they asked me to pay $1000 before they will have the company replace it. When I asked for details regarding the type of furnace they'll be replacing it with, they stated" we will replace it with the same furnace". I told them I had an independent company come out and they advised the furnace was not sized accurately hence I asked the company to ensure they have the correct size. HWA claim their technician didn't mention any thing about the incorrect size therefore they will replace it with the exact same one. I refused to pay the $1000 and I ended up paying fully for my new furnace with a different company. For some strange reason the policy renewed 10/2021 and I just found out my boiler is leaking today; I called the call center to report a claim. When I thought I've had the worst of this company, they didn't disappointment me by telling me there's no current policy with my name ,phone number or address. I asked them to verify under the policy/account number sent to my email upon renewal and I was told ' no we can not check anything with the account number". How insane and corrupt any given company be. I think we need a class action lawsuit against them to teach them a lesson.

2 months ago

star star_border star_border star_border star_border

Michael Groce New Kensington, PA

Worst company ever!!! They installed new ac unit June 2021 I had to pay half. Well it stopped June 2022 they claimed everyone is backed up Well they finally got tech he called me saying he will not come out unless I paid upfront and I fight or my money because warranty Company still owes him from other jobs. I refused they got another company they came they called Fri saying everything they send in is not enough so unless I pay upfront and I deal with home warranty they will not do work. The warranty company didn't send paperwork on unit from last year so now $3000 to replace compressor no warranty on part or $5200 for new unit different brand 10 yr warranty on parts so with $2000 I paid last year and $5000 this year not counting monthly fees to warranty company $7000 for new AC. I am canceling coverage YOU HAVE BEEN WARNED. put money away that you would pay for warranty. THEY R SCAMS

2 months ago

star star_border star_border star_border star_border

Jason Price Lexington, MA

If I could rate Home Warranty of America at 0 stars, I would have. I am a paying customer with their Platinum Coverage Plan. Our Air Conditioning went out in the middle of a heat wave in mid-June. I could not get anyone on the phone so I filed the claim online. After 24 hrs, I got an email stating that they could not find anyone to work on my A/C unit and I had to find someone, to come fix it and then apply to get reimbursed. I found my own well-respected HVAC guy in the area who came out and diagnosed the problem. The tech submitted the diagnosis online which was immediately denied because the issue was "electrical". My thought was: "Arent all issues related to Air Conditioning electrical?!?!" I had to appeal the decision, and was assigned a case manager, Deanna. I can never get her on the phone, she has not returned any of the 20+ messages I have left her, and she only communicates through the generic posts in the "Portal". They keep saying they need a breakdown of the parts and labor the technician will charge for the repair. Every time, the technician uploads the breakdown to the portal, I get an immediate email back stating they need "more information". I have called into the 800 number, and they just say my case manager will call me back (never happens), I have waited for a supervisor, which I am told after :30 min they will call me back. That hasn't happened either. I don't know what to do. We are now going on our 4th week with no A/C, and I am going crazy. THIS COMPANY IS A RIP-OFF AND WILL JUST TAKE YOUR MONEY AND JUST GIVE YOU THE RUNAROUND ON ANY CLAIMS UNTIL YOU GIVE UP!!! BUYER BEWARE!!!

2 months ago

check_circle

Review Source

star star star star_border star_border

M Garcia Columbia, SC

OK experience. I have been with them for a couple of years and have needed to use them twice. Both times, they sent pretty subpar contractors who took forever to do the job. They did end up covering the cost, but I had to pay a $100 deductible each time. And in both cases, the jobs were not done well, so the contractors had to come back. I would say that they need to work with better contractors.

2 months ago

star star_border star_border star_border star_border

Evan Reibsome Shreveport, LA

This is a horrible company to work with. They were included in a package when we purchases our house. The coverage has expired, and we have received relentless phone calls and text messages begging us to act now and renew the service. I have asked numerous people at the company to remove me from all contact lists. Then I get more calls. You will spend hours on hold, navigating automated menu options to no avail. Do yourself a favor. Avoid this company like the plague.

2 months ago

star star_border star_border star_border star_border

Richard Fraser Phoenix, AZ

They are very slow to reply to your clam a/c went out on Thursday night and won't have a technician to the house tell Tuesday called the technician and he said that he wasn't a in market guy so seen I called them three rime the just assigned it to a company so it would shut me up but this is the worst home warranty of America company. I would never recommend this company to anyone.

2 months ago

star star_border star_border star_border star_border

Chris Gill Boerne, TX

I bought a 1-year warranty with HWA and have been ghosted by both HWA and the technicians that they contract with. They are quick to reply to you when you ask why your technician did not show up during the appointment window, but they will not update you when the technician reschedules. My technician has rescheduled without notifying me a few times already and HWA tells me that they have the "best availability." I am glad my home has had no other issues because HWA does not care for urgency.

2 months ago

star star_border star_border star_border star_border

Yaniv Biran Alpharetta, GA

The most terrible company I have ever worked with. I have just found out that even after clearly asking not to auto-renewal a policy they decide to auto-renewal the policy and start charging you 75$ monthly. Regardless of the fact I told them multiple times that I am selling the house and doesn't need the policy any they simply ignore it and claim that the call are from a different team. They even do it for a house that no longer belongs to you. Don't ever go near this company, they are clearly stealing your money and I am sure there are poor folks out there that paid for multiple months on a policy they have never used before catching this behavior.

2 months ago

star star star_border star_border star_border

Edward Castro Visalia, CA

3-5 Days for Technician to Arrive Even in Emergencies, Tech never arrived same day. Quotes from Tech sent back to HWA have taken over a month to be Approved I have never been able to talk to a supervisor Customer Service is Polite, but all they do is take information. Will sometimes spend hrs on phone per claim to get things resolved They are quick to draft Monthly Payment from your account Have spent over a month w Broken Heater in 25 degree weather Have spent over a month w Broken AC in 107 degree weather Take over a month to receive Reimbursements

3 months ago

star star_border star_border star_border star_border

Samuel Otto Glendora, CA

This company is a call-center based sham. We signed up with them to be a provider of services. We did 15k+ in work and we have yet to see a single payment to us. Vendor/Provider support is non-existent. The only method of support is sending a message in their website. They then respond with a text messages. The responses often are not helpful, contain incorrect information, and are flat out rude. It doesn't matter if HWA issues you an authorization code to do the job - they won't always honor it. We spent over 1k$ in parts for a job we were approved for. We completed the work at 10am. At 2pm of the same day they "reassigned" the job to another provider. We have spent weeks trying to get support as their system will not allow us to invoice for the work we completed. We were assigned the job, we were given an authorization code. We did the approved work - and HWA skipped out on paying us. We now have almost a $3k loss on one job because HWA is a con and is not to be trusted.

3 months ago

star star_border star_border star_border star_border

Rachel Macasieb McLean, VA

DO NOT PURCHASE. You will lose a *significant* amount of money partnering with them. If another company (such as your real estate agent) has recommended them, please tell them not to refer to others. Despite this company's original approval of my reimbursement claims for a washer and dryer (twice - including sending out a check for reimbursement) they later cancelled the check, reversed their decision, citing the following term: "Repairs/Replacements. We have the sole right to determine whether any Covered Item will be repaired or replaced. Parts and replacements will be of similar or equivalent quality and efficiency to those being replaced, subject to all provisions of this Contract." They are also not responsible for upgrades (unsurprisingly). However, the pre-approval for my $3k expense was made while this term was part of my agreement, and given with my previous offer to provide options for my Washer/Dryer unit replacements prior to purchase. As a consumer, I am aware that at times, companies want to at least see what you are purchasing so I made that offer. They did not take me up on that offer and instead said that I can purchase, submit for reimbursement, and the max is $5,000 per unit. I came in at $3k for both. and alas, I am here writing about the fact that I am out $3k, the $200 to submit the claims the and the $80 I spent to have a third party contractor evaluate the washer and dryer damages since their contractor appeared to show up for nearly two months.

3 months ago

star star_border star_border star_border star_border

Onic Mardi Yucaipa, CA

RUN!!!!!!!!! Do not buy this warranty. The worst ever. They are happy to take your money but you will never get anything fixed. I am surprised that they have not been hit with a class action lawsuit for doing this to everyone. The springs on my Garage door have gone out, I have sent them all the info on the door. The first Company cancelled on me and was more interested on selling me a new system, the second came out after me telling them what type of door I have and all the info on the door including the picture with the info and said Oh I don't work on that type of door but I will collect the $75 dollar fee. The third company came out and said that the warranty just does not want to spend the money on the repair but they will let me know what happens next. 15 minutes later we get a notice that a new company is coming out. By the way the warranty company pays these people 75 dollars each time one comes out. The way I figure by the time they have sent a few more people they could have paid one of them to just install the parts and saved themselves money. This is not the servicers issue, its the unwillingness of the Warranty company to authorize them to fix it or replace it. How they are allowed to get away with these business practices I just do not understand. These company's have to have a business license to do stay in business and the states and cities that allow them to keep in business should be responsible for their actions .

3 months ago

star star_border star_border star_border star_border

Guillermo Fuentes Reston, VA

First, you can't create a claim online, you have to call, so I called for a water leak in my boiler. HWA created a claim for a gas leak and sent a tech. Thankfully the guy called, cleared up the confusion and informed HWA before showing up. HWA then sent a 2nd tech for plumbing. He inspected the boiler, explained what needed to be done and charged me the $75 svc fee and left, just as HWA had directed. The 2nd tech never came back to do the actual job after the inspection visit. I called him several times but he kept saying he was waiting for approval from HWA. Just spent about 2.5 hrs on the phone with HWA bouncing through 4 depts, they say the tech never submitted anything, but since the claim is not 1.5 months old, it must be cancelled and a new guy (3rd tech) has to be sent. They will not follow up with the tech, just cancel and get a new guy, and upon a new visit i'll have to pay the $75 service fee again. I explained I don't feel responsible for covering the cost of a tech sent by HWA that didn't complete the job and asked for a fee waiver or refund on the first $75. HWA argues i'm responsible for the fees because the issue wasn't a gas leak (they recorded incorrect info when the claim was created). Talk about disorganized claim mgmt...

3 months ago

star star_border star_border star_border star_border

Jennifer Horst Kalispell, MT

Worst company ever. If you call in for assistance they cut you off and they did it again regarding my refrigerator. I called the first time on the 19th of May and no one came or showed up. Called again still nothing. I bought a new refrigerator on the 18th of June. I called again on what they were going to do and got hung up on this again. They left a message and wanted me to call back and the call number doesn’t work. As I said worst company to use.\

3 months ago

check_circle

Review Source

star star star star_border star_border

Noureddine Lalami San Jose, CA

They offer you a great deal on home warranty with a seemingly great protection, but when comes time to make a claim, they always find a way to not pay or at least not pay for expensive repairs. I wasn't impressed.

2 months ago

star star_border star_border star_border star_border

Sammi Woods

Terrible service!! Called 4x a day at least trying to get my water heater fixed that broke flooding my garage etc at 5 am on Mother’s Day. Kept getting disconnected, office closed, we’ll call you back recordings etc! Then they sent out the most unprofessional and disgusting company Daughtery plumbing out of Holland Texas who sent out a kid who showed up without notification, demanded the call fee $75 before briefly looking at it and saying- yep it’s broke after seeing water in the garage!! Said parts were broken that weren’t (and how did he know he didn’t inspect it!) no showed for any additional appointments. Said HWA hadn’t approved it. HWA said they had to order it?? What!!! Then HWA said they’d approved it. Company no showed and once again said HWA hadn’t approved it. Called HWA again having had to take showered at the local YMCA for 3 days!! HWA agreed to pay me to get it fixed at their policy limit of $905 I submitted receipt as they instructed me to do and received an email today saying it was disapproved!!! Just OMG! I’ve bought another policy from another company and will never use this sham of a company again!! I will be calling my realtor who sold me my house that “included” a year of home warranty and give them a piece of my mind! I thought I was protected and have been completely ripped off!!!

4 months ago

star star_border star_border star_border star_border

Nicole Ly Covina, CA

If I could rate this company negative stars I would! Our dishwasher broke and I filed a claim since it was covered through our home warranty. They stated I would receive a confirm along with date & time a technician would come out in 24-48 hours. I never received anything. 5 days later I called and they stated that a technician is coming this Sunday between 11-3. NO ONE SHOWED UP. I called at 4pm and no one answered (HWA or Technician which they provided a number for). I called the technician again the following day and they stated "We don't even work on weekends so not sure why they're booking your appts on a Sunday. If you want we can come in 2 weeks or you can call HWA again." So, since they're blaming HWA I called HWA to figure out what's going on. HWA puts me on hold & confirms that they spoke to the technician and they DO work on weekends, the technician just wasn't able to make it due to "personal matters", but again.. NO ONE THOUGHT THE CUSTOMER WHO IS WAITING FOR THEM TO SHOW UP SHOULD BE NOTIFIED? They wouldn't let me speak to a supervisor and told me they cant do anything more than booking me another appt in 2 weeks. I feel like this company is such a SCAM and no one is doing their job! IF YOURE LOOKING FOR HOME WARRANTY- STAY FAR AWAY FROM THIS POS COMPANY. THEY WASTE YOUR TIME AND DON'T SEEM TO KNOW WHAT THEY'RE DOING.

4 months ago

star star_border star_border star_border star_border

Miranda Farris Oklahoma City, OK

I’ve been waiting for dispatch to assign a plumber address to our shower leaking into the kitchen downstairs. 24-48 hours is typical dispatch time according to every single person I’ve spoken with. 5 days later and still no technician and the call center tells me to continue to wait. They’ve given me the option for claim reimbursement (this is a scam btw, there are steps the technician HAS to follow in order for the claim to be processed and you have to do some digging to find the criteria). I have done this in the past and ended up with a denied claim and $2,000 out-of-pocket for electrical services that should have been covered. I’m continuing to escalate the issue and am determined to get answers. After research it seems almost everyone has been ripped off by this company and their horrible practices.

4 months ago

star star_border star_border star_border star_border

Lane Melton Abilene, TX

This company is an absolute JOKE. We have been without a working AC for going in to week 4, with Temps above 100⁰. They've asked me for the same documentation multiple times, sent 2 contractors, and every time I ask for a status update they say "we will review within 24 business hours" which doesn't happen and I have to follow up, yet again, only to be told the same thing. Absolutely unreal the lack of service and runaround they give. I've been with them for 7 years and 2 different properties and this is the first major repair we've ever had to file. NEVER AGAIN will I do business with this company. Nothing but a scam!

4 months ago

star star_border star_border star_border star_border

homewarrantyofamericaistheworst Austin, TX

Every thing about this company is a failure. From initial scheduling of a technician to dealing with their unprofessional and rude “case manager” Lydia. We paid $75 for a service fee on a stovetop burner that was not lighting, technician is independent contractor and friendly enough but came out and confirmed our irreparable issue. We were under the impression they would replace the unit with a comparable product or pay out for us to replace. This racket of a company refused to replace the item and offered effectively $263 (factored balance after the $75 “service” fee which was purely diagnostic). This is not enough to replace the Whirlpool unit with even a bottom of the line stove. When we asked for a consideration/review of their offer, we had to wait two weeks to talk to a “case manager.” She gave us an ultimatum: take the Lowe’s gift card or let the contract run out and be completely out of luck and get nothing. Lydia C was belligerent, hostile and an absolute terrible person to have to take a phone with, she hung up on my husband with this problem unresolved. This company is awful; I have filed a complaint with the Better Business Bureau — this problem is currently unresolved.

4 months ago

star star_border star_border star_border star_border

HWAsucks Bellevue, WA

Horrible experience! Nothing covered! - I have dimand plan and in policy booklet it says maximum $5000 for air-conditioner - Once I have claimed, contractor came and charge me for 76 dollars - the HWA said there is 4000+ uncovered fee - I called HWA mutiple time, they said this fix will be considered as upgrade not fix/replace, so they do not cover.So I simply asked for a breakdown for my claim, then I can understand which part is covered, which is not. But HWA rejected to offer any document. - I checked with contractor, contractor said HWA should cover the cost. but contractor does not offer any details as well. - to sum up, it is one month, the only information I got is 4000 uncovered fee, no evidence, no document, no receipt, no estimation break down. Everytime I called HWA just keep repeating the same sentence that I should check with contractor for any details.

4 months ago

star star_border star_border star_border star_border

Lauren Anchorage, AK

where do i start? the first time i called them about the washing machine they said since it was within the first 90 days of the contract and they couldn't find the part they didn't have to fix or repair the washer so, they cut me a check for a very small amount of money that could not fix the machine. second, my grandmother's fridge was giving her problems and they sent a repair man out to fix it who didn't. my grandma is 86 years old. about 2 weeks ago her heat failed. HWA sent a heating/AC company out who confirmed that yes the system had failed and needed repair. yesterday HWA tells me that they need "more information" about the cause of failure and they're waiting on the info from the A/C company. well, i called them this morning and they told me they have submitted all the information TWICE and that HWA called them yesterday trying to get them to say the system was rusty so they wouldn't have to cover it. the lady told them the system wasn't rusty. HWA then says "well, why did it fail then?" the lady told them that systems just fail given enough time. that wasn't what they wanted to hear, so they didn't give approval to fix my grandma's heat. that was 2 weeks ago in HOUSTON. it's been so long that now it's hot outside and her air condition isn't working. she told me it was so hot in the house it was hard for her to breathe. i've had a home warranty with this company for 4 years and i bought my grandma's warranty last year. never again. STAY AWAY FROM HWA!!! don't waste your money. since last year all the phone calls go to india and the people don't seem to care that they aren't helping you. this is such a scam!!!

5 months ago

star star_border star_border star_border star_border

Josh Drew Music Tyler, TX

REALTORS BEWARE (and please pick another company): I'd like to be charitable here, but there's just no room. Hour long hold times, 3 missed appointments, and then their promise to allow you to call your own contractor (WHICH WOULD BE SO MUCH BETTER EVEN IF IT WAS MORE EXPENSIVE) after 24 hours, but what they mean is as long as their technician simply calls you within 24 hours (and doesn't show up) then you cannot use your own contractor. I just want to get it done, and I've spent more time on the phone that I would have going to school to learn how to plumb myself. I'd be happy paying extra to get it done! Is this really a strategy that will help keep them in business?

5 months ago

star star_border star_border star_border star_border

Tracy N Austin, TX

I own several rentals and have been an HWA customer for over 5 years. Service has taken a nose dive and scheduling appointments is almost a part time job for me. We have been without a working AC for two weeks now in sweltering Corpus Christi. My service provider says we need a new AC and HWA is giving us both the runaround. So they scheduled a different repor company for a “second opinion”. After almost a week that second company was a no show, so they are back to the original repairman. They told me he’s be out two days ago. He says he never heard back from them? Total scam. I’ve called several times in the past day and I’m rerouted to “AIG” their former service provider? Then typically my call gets documented so I have to start all over again. I was able to contact our local rep earlier this week and she made it seem as if she were taking care of everything, but she’s proven to be rather worthless as well at this point as she isn’t returning my messages either. I pay $740 a year for this rip-off service. I have Choice for some of my other properties and they resolve reports within 48 hours. I noticed HWA also does not have a social media presence anymore. They must have taken down their FB and Twitter accounts as I’m certain I’m not the only one who has received such abhorrent service. They should be reported to FTC for deceptive practices.

5 months ago

star star_border star_border star_border star_border

Mike-Tammy Gonzales Houston, TX

This company is horrible! Our agent (whom we adore) purchased this warranty when we closed on our ranch because she is friends with the representative. About a month after we moved in, the electric HWH gave an ear-piercing high-pitched tone at 2:30 AM for two nights in a row. My husband disconnected the sensor and needless to say, we called HWA. They took three days to find a plumber who serviced our area after I called to follow-up (their website is pathetic). This plumber came out, said to leave the sensor disconnected and place a rag under the HWH to catch any water drips. That professional advice for $75 co-pay. We went back to HWA and our agent's friend said "oh my goodness we will take care of it!" This began weeks of hearing nothing, me calling and texting HWA reps trying to get information, emails giving us the name and date/time window for service only for the provider to fail to show up. I call the plumbing company and they have no record of a service request to our address. I call back to HWA and attempt to deal with another incompetent rep (and multiple hang-ups after sitting on hold for over 30 minutes). Another email with another provider; this time I call to confirm and the provider states they are waiting for approval because years prior they dealt with HWA only to have them refuse to pay claims. Sure enough, a few days later another email stating "due to unforeseen circumstances, your claim has been assigned to another provider." Finally a plumber comes out and states that the unit needs to be replaced because the company has gone out of business and parts are not interchangeable. That was a week ago and we are still waiting to hear back from HWA on the claim. This plumber told us that HWA is the worst home warranty company they deal with and we would be lucky if it pays for a new unit. He said he fully expects HWA to deny replacing this HWH and try to get him to "rig" something up that will temporarily stop the water leaking - even though parts are unavailable. We have had other home warranty companies in the past and have had better experiences. Stay away from HWA!!!

5 months ago

star star_border star_border star_border star_border

toyhs treasures Michigan City, IN

My past experience with this company was a joke. I needed a plumber, I have running water which I cannot stop without having to turn off the main. I called HWA to schedule service which they did, in turn they took my $100 to cover the fee. They sent out a plumber who contacted HWA stated they would not cover my water leak, said he would get back to me the next day which he did not. So HWA got my money and I am having to find a plumber who will do the job. I learned my lesson even though I have plenty of time left on my contract, I will never contact them again. Why should I pay them money to turn around and tell me its not covered. I explained to them what the problem was in the beginning, why did they not tell me they would not cover this in the beginning ????? Their represenatives are very rude to begin with.

5 months ago

star star_border star_border star_border star_border

Jennifer Hankins Ashburn, VA

I would give zero stars if I could. DO NOT WASTE YOUR MONEY. They work extra hard to not pay for anything. We were without hot water for three weeks and when we finally got it fixed (by finding our own technician) they would not pay. They don't care about their customers. Cancelling now.

3 months ago

star star_border star_border star_border star_border

expert on nothing Chicago, IL

Home warranty of America is a scam. I have a heating and AC claim past 30 days. They continue to ask for more information and say that documents are incomplete. Had my own technician come out after paying theirs and submitted that report also. Along with home inspection report

3 months ago

check_circle

Review Source

star star star_border star_border star_border

Lily Jameson Columbia, SC

Their customer service is terrible, and they increase rates without even telling you. They also annoy you with sales calls, always trying to get you to buy other coverage that you don't need.

2 months ago

star star_border star_border star_border star_border

Larry Sorrels Lindale, TX

I have been trying to get a part ordered to fix my washing machine. They have been reviewing the claim for weeks and have yet to authorize the claim. I have called numerous times, waited on hold, had customer service tell me its under review. Then I get transferred to the Resolutions dept. They tell me they need to check on claim. I'm put on hold and after several minutes they either hang up or send me back to the customer service queue to start over again. This has now occurred 5 times over the course of 10 days. I only give 1 star because there is no zero option.

3 months ago

star star_border star_border star_border star_border

Morgan McGowan Fayetteville, AR

Absolutely atrocious customer service. They hang up on you themselves, or put you on hold and after 20 minutes of being on hold their system hangs up on you. Service companies hate working with them, so HWA often makes you front the money to the service people and file for reimbursement from HWA which is a hassle and takes weeks to be reimbursed. Horrible company, would not recommend to ANYONE.

4 months ago

star star_border star_border star_border star_border

Travis Wilson Memphis, TN

I have been with HWA for 7 years and every service claim takes forever to get completed. There seems to be a lack of contract workers to get the job done. My hot water has been out in my home for almost week due to an issue with the shower head and they are not able to find any available contractors to take care of the work. I feel as if this is why I pay you every month on time to have contractors to take care of an issue with they happen. I should not have to continue to wait for a repair when something happens. This is bad business to me. I will be switching companies very soon.

4 months ago

star star_border star_border star_border star_border

Sylvia Jonathan Ione, CA

This company is anything BUT the right choice. I chose HWA based on my Realtor’s recommendation and I could not be more wrong. Made a claim on April 18 and as of May 3 no repair technician has shown up. Following up on the claim simply got me to a call center person who only had WAIT to say (in a snippy way). Dispatch Center (to whom the customer cannot talk( is making calls to find a plumber. Really? April 18 to May 3 and I am not entitle to ask WHEN?

4 months ago

star star_border star_border star_border star_border

Michael Lee Greenville, TX

What is there to say that has not been stated in other 1 star reviews, - once I stop pulling my hair out. I have never seen such an inefficient company, lack of customer service, phone hang-ups, and transfers that get disconnected. A better grasp of the English language would help. Even knowing my contract was up for renewal, it didn't change getting 2 questions answered. I could write in detail my specific situation, yet it is very redundant of most reviews written here.

5 months ago