Home Warranty of America
6.9
Overall Score
Author: Kalicia Bateman
Home Warranty of America (HWA) has been in business since 1996 and considers itself a leader in the home warranty industry. The home warranty company places priority on taking care of the environment, evidenced by the GreenPlus program. HWA has warranty plan options for existing homeowners, buyers/sellers, as well as real estate professionals. Read Home Warranty of America reviews below to see what consumers have to say about the warranty service provider.
Pros
- Nationwide Coverage
- Easily Accessible Quotes/Warranty Plan Information
- Trade Service Call Fee Options
- GreenPlus option
- Online Claims
- No Inspection Required
Nationwide Coverage
Home Warranty of America offers home warranties to all fifty states and the District of Columbia.
Easily Accessible Quotes/Warranty Plan Information
Warranty contract prices differentiate depending on the state, but once a customer's state is selected for buyers/sellers, existing homeowners, or real estate professionals, warranty plans are laid out very simply and comprehensively. A full list of covered services is displayed along with two payment options, including dozens of optional services that can be added for a fee.
Sample coverage for the Premier Plan and the Premier Plus plan are as follows:
Premier Plan: $44.62/mo with a $75 service fee
- Heating system/furnace
- Ductwork
- Plumbing system
- Stoppages/clogs
- Toilet
- Permanent sump pump
- Water heater including tankless
- Instant hot water dispenser
- Whirlpool bathtub
- Electrical system
- Ceiling fans and exhaust fans
- Doorbells, burglar & fire alarm systems
- Central vacuum
- Dishwasher
- Garbage disposal
- Built-in microwave
- Range/oven/cooktop
- Trash compactor
- Garage door system
- Kitchen refrigerator w/ ice maker
- Washer/dryer package
Premier Plus Plan: $53.46/mo with a $75 service fee
- Everything included in the Premier Plan
- Air conditioning system/cooler
- Increases toilet replacement up to $500
- Plumping - fixtures, faucets, shower heads, stoppages/clogs
Trade Service Call Fee Options
Home Warranty of America lets you choose between two service call fee options for its warranty plans: $100 for a lower monthly/yearly cost, or $75 for a higher monthly/yearly cost. This gives customers the option to decide if they would prefer a cheaper service call fee or a cheaper monthly/yearly home warranty contract.
GreenPlus Option
Home Warranty of America is a member of Ethical Directory and United States Green Products. With that being said, the company offers a service known as GreenPlus for an additional fee. For $5.77/month, the GreenPlus add-on covers appliances that need to be replaced with Energy Star-qualified products, including the dishwasher, refrigerator, clothes washer, and others.
Online Claims
HWA offers an online claim process when you sign in with your account information on its website. This makes it easy for customers to submit a claim to repair or replace a household appliance whenever they desire, no matter what day or time it is.
No Inspection Required
Home Warranty of America does not require an appliance inspection to receive warranty coverage. There is no age restriction on any covered appliances, regardless of any normal wear and tear. This can give homeowners peace of mind that they do not have to go through a lengthy process before setting up warranty coverage with HWA.
Cons
- Poor Customer Service
- One-year Warranty Contract
Poor Customer Service
The majority of the customer feedback that the company receives speaks at length about poor customer service. Some customers feel that company promises are not kept. See additional Home Warranty of America reviews below to see what else customers have to say about the company.
One-year Warranty Contract
Home warranty of America requires a one-year warranty contract. Some home warranty providers offer month-to-month or quarterly plans. This might prove to be problematic for customers who do not want to sign a long-term contract.
The Bottom Line
On the surface, Home Warranty of America seems like a solid company. Basic warranty plans offer extensive coverage on over twenty appliances and systems throughout the home. Options for more eco-friendly services may also be very attractive to some customers. Customers who are particular about searching companies that are environmentally friendly might want to give a serious look to Home Warranty of America. The company has affordable home warranties for a variety of people, including homeowners, real estate professionals, and buyers/sellers. However, there are Home Warranty of America reviews that detail poor customer service, and the company requires a one-year contract. Read more Home Warranty of America reviews below to see how the company measures up compared to other home warranty providers.
