star star_border star_border star_border star_border

John H Brown Jr. Jackson, MS

If I could give zero on the customer service and lack to deliver on the warranty. They find a way not to pay. They suck! If I could stand in front of the CEO and tell him they suck I would.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Timothy Chesapeake, VA

It's been difficult for home warranty America to find service providers to fill my claim. its been 3 months and I still haven't gotten my claim complete.

1 year ago

check_circle

Verified Customer

star star star star star

Gail Berthoud, CO

I’ve had appliance’s repaired or replaced new, everyone I’ve talked to are helpful

1 year ago

check_circle

Verified Customer

star star star star star

Patsy Searcy, AR

I have had to call around 3 times and they are always prompt getting my problems solved.

1 year ago

check_circle

Verified Customer

star star star star star

Sharol Young Renton, WA

They find the company and send you the information. You call them and set up the appointment

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Daphne Laurie Boston, MA

I had a bad experience with a contractor that came out to look at my heating system. It occurred to me that reputable companies will not not contract with HW companies. I've wasted my money on this insurance.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Jennifer Dye Lee's Summit, MO

The wait time for service providers us very long. There is no way to contact some of the service providers, even when calling HWA.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Suketu Gandhi Orange, CA

Completely dissatisfied. A $75 service fee for $30 labor is a great business idea! Never recommend this company to anyone. I would suggest saving your money and time by not involving HWA.

1 year ago

star star_border star_border star_border star_border

Ralph G Alexandria, VA

I'm extremely disappointment with HWA's decision to deny my Claim #: 7740480 due to poorly justified reason. This company is completely useless in terms of insurance. I'm going to meet HWA's lawyers at the court.

1 year ago

star star_border star_border star_border star_border

CC Bellingham, WA

We have had a home warranty with Home Warranty of America for a year and have tried to file two claims. Both were denied. We are not impressed and would highly recommend AVOIDING this company. NOT WORTH THE COST!

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Rebecca Hernandez Phoenix, AZ

The companies you contract out to never get my full information. I always have to call them myself to set up an appointment.

1 year ago

check_circle

Verified Customer

star star star star star

Brian Spitzer Yorkville, IL

When we've needed covered repairs, they've been scheduled quickly and handled professionally.

1 year ago

star star_border star_border star_border star_border

Stephen Buffo Oakland, CA

Been waiting for 3 weeks for someone to look at the heater, which is malfunctioning in the coldest year ever. I keep calling they keep waffling, won't let me speak with a supervisor or tell me when I can expect help.

1 year ago

star star_border star_border star_border star_border

RK Heating and Air, LLC Homer, IL

Worst company ever, sucks the contractors in to work for them, “suppose” to pay within 30 days ends up being 60 or 90, then they end up not paying at all,…. Don’t use them or get their warranty !!!

1 year ago

star star_border star_border star_border star_border

Joseph Ruiz Raleigh, NC

The worst home warranty experience I have ever had. Many real estate agencies use this company when purchasing a home, I recommend you confirm the name of the warranty company first because it has been a horrible experience.

2 years ago Edited August 25, 2022

star star_border star_border star_border star_border

Ashley Allison Fritch, TX

Turning in to bbb paid 75 for deductible said they were sending me e-card for lows they have no I called 5 times they will not get me to a supervisor an hang up on me no one speaks english!

2 years ago

star star_border star_border star_border star_border

Ashutosh srivastava Davis, CA

I want to put 0 stars but cannot. It takes simply too much time for them to resolve anything. I have filed two claims with them and took more than a month to address it. If you are down essential appliance, then good luck.

2 years ago

star star_border star_border star_border star_border

Naomi Soda Summerville, SC

I would give negitive stars if I could. It has been 3 months and still no resolve on my dishwasher. They keep giving me the run around. No one seems to be able to help. This company sucks. DON'T use them!

3 years ago

star star_border star_border star_border star_border

Debbie Osterhoudt Sebastian, FL

Wish I could rate 0 stars. Still waiting for our check. Don't waste your money. They will give you every excuse why you have no money yet. Ripped off my senior mom...shame on them.

4 years ago

star star_border star_border star_border star_border

Midred Pierce Raleigh, NC

If you want to wait for 3 + weeks for your AC to be fixed, then Home Warranty of America is the place to go! And, if you like dealing with rude, unprofessional service providers, thay can arrange that, too!

5 years ago

star star_border star_border star_border star_border

Matt Sapulpa, OK

There terrible waited a month to hear from them payed there plumbers deposit then they denied the claim I’m never ever gonna recommend them or use them again TERRIBLE company an Everyone you talk to is overseas

5 years ago

star star star star star

Tony/Dee Mira Loma, CA

They are prompt and reliable. We didn’t have any issues and complaints so far.

5 years ago

star star_border star_border star_border star_border

Maria T Hampton, VA

I made a two service calls one was for AC problems and one was for a plumber and both were for companies far away from me. One guy was nice called and checked up on me the other plumber tried to scam me.

5 years ago

star star_border star_border star_border star_border

Sylvia Doggett Windermere, FL

I agree with Chris Butcher! A class action law suit might get their attention. My situation is far to extensive and frustrating to go into which HWA doesn’t seem the least concerned.

6 years ago

star star_border star_border star_border star_border

J C

Horrible customer svc, experience with a emergency claim and found that a on call person spoke with svc person Mike and he told the on call person not to allow us to speak with anyone...

6 years ago

star star_border star_border star_border star_border

Barbara Fritz

This company will not help you. They feel you to pay for your service the first $60.00 they contact them They will get someone to come out but can take up to two weeks. Awful company.

6 years ago

star star_border star_border star_border star_border

Jill Castle Indian Trail, NC

Horrible. Vendor requested cash before finishing the job. No calls back from Customer Service after weeks of No A/C in the heat of Texas. Save your money. Do NOT use HWA.

6 years ago

star star_border star_border star_border star_border

Nelson

contacted on 10/1/2017 no heat in my house and this company wants me to wait 4 days without heat! This an example of HWA's customer service, and the customer service reps. just give you excuses why they can't do their job.

6 years ago

star star_border star_border star_border star_border

E. R. Austin, TX

This entity is a total rip off!!!! They consistently use obscure, holistic reasoning that could pertain to any situation and would allow them to obfuscate when repairs are needed

7 years ago

star star star_border star_border star_border

Lily Jameson Columbia, SC

Their customer service is terrible, and they increase rates without even telling you. They also annoy you with sales calls, always trying to get you to buy other coverage that you don't need.

2 years ago

star star star star star

L Turner Avon, IN

Affordable rates on deductible. Had no issues getting my defective appliances repaired and replaced.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Nicole O'Dell Kodak, TN

I have an open claim and no one has contacted me. I’m very frustrated.

9 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Teresa Selah, WA

Hard to get a service man out cuz they all know that AHW doesn't pay them

10 months ago

check_circle

Verified Customer

star star star_border star_border star_border

christine Boice Charlotte, NC

Frustrated dealing with customer service

10 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Winston Wu Rosemead, CA

They are all about getting the $75 deductible even if they knew they won’t cover the repair.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tsvetanka

We got it, got recommended by our realtor. They promised us that when we use the Home Warranty, the only thing we have to pay is $75 for somebody to come to the house and inspect it and everything is going to be covered after that. Well, we've been without A/C all summer and it's been a very hot summer and we started that process since April. So for April and now it's September, we still haven't got even the people that came in to fix it didn't do anything about it. They sent to somebody that it took a little very long time for somebody to come to our house to check it out. The people weren't very happy with Home Warranty to begin with because it's hard. They dealt with them and they never got paid and and I'm assuming that's why we didn't even get our units fixed and we've been without A/C the whole hot summer.

1 year ago Edited September 13, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Ric

HWA gets a zero rating. I have two open work orders that the company refuses to resolve.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Spencer Saint Charles, IL

You used to be able to get service with in 48 hours now it’s 2 to 3 weeks service time

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Nabil Echchari Chicago, IL

Delay on the schedule appointment for the technician visit

1 year ago Edited June 21, 2023

check_circle

Verified Customer

star star star star_border star_border

Roberta Joliet, IL

Sometimes it takes 2 weeks to get somebody out here.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Michelle Round Rock, TX

I had an A/C claim and the home warranty used every loophole possible to get out of paying it.

1 year ago

star star star star star

Terri Weaver Charleston, SC

Just purchased so far great! Price is very reasonable

10 months ago

star star star star star

Hassan

Quick response and good service every time

10 months ago

star star star star star

Mark Peng Walnut, CA

Very Good customer service. Contractor show up on time and got my AC repair.

11 months ago

star star star star star

Danielle Coulanges

Expedited service. I was kept apprised of progress and resolution.

1 year ago Edited September 5, 2023

star star star star star

Von Brown Duluth, GA

I like the level of professionalism of the tech that service my home.

1 year ago

star star star star star

S Jaxxxon

My double oven was not working properly and the guy came in and fixed it. I'm very satisfied with the first experience.

1 year ago Edited January 10, 2024

star star star star_border star_border

Shelley Windermere, FL

I don’t see home warranty following up with me unless I go into the app seems completely self service

1 year ago Edited January 10, 2024

star star_border star_border star_border star_border

Will Lancaster, TX

I never used the company ya'll sent i pad ather company ya'll did not sent i needed it fix asap could ya'll refund me are credited the money to my account i payed $175

1 year ago

check_circle

Verified Customer

star star star star star

Jason Chicago, IL

My furnace had a cracked heat exchanger. Home warranty replaced the furnace

1 year ago

Home Warranty of America Reviews