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Dan Homrich

They paid $131 for a 2-year-old $450 microwave. And the "payment" was a certificate at Lowes... Home warranty companies are not like insurance with independent adjustors. They should be banned or regulated.

11 months ago Edited October 19, 2023

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Verified Customer

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Raj

I had an issue two times and I called them and both times I got the proper support.

11 months ago

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Verified Customer

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Cerline Smith

Cost and ease in understanding limitations of allowable benefit for item to be repaired

11 months ago

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Verified Customer

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John Dunne

We’ve submitted multiple claims with HWA and they’ve been extremely responsive and helpful!

11 months ago

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Verified Customer

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Alisa Knuttel North Aurora, IL

Easy to submit claim. Service tech approved quickly. The approval was an easy process.

11 months ago

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Verified Customer

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Michael Liu Irvine, CA

Fast appointment and smooth resolution with the company and their partner companies.

11 months ago

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Verified Customer

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Constance

They usually schedule my appointments and they come and they say they're coming, so I guess.

11 months ago

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Verified Customer

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Estrella

They told me that, oh, somebody's gonna call me, but that person, she never called me. And until now, the work in my house, my water heater still hanging there, it's been almost two months.

11 months ago

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pam law Indianapolis, IN

I put in a claim for my furnace. I have no heat and it's cold in Indiana. I pay the 100 service fee to be told that the outdoor unit was installed incorrectly. How am I supposed to know that when I just bought the home. My claim was denied. Due to it not be a covered service. Customer service is ruid. The supervisor Shantel M called back. She was ruid, cut me off, then proceeded to raise her voice at me. This company paints a picture that they will cover things and will not. DO NOT DO BUSINESS WITH THEM.

6 months ago

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Lynn Dallas, TX

We used the rekey service and was extremely pleased with the locksmith; however, we were not pleased with the person that took our call. I don't think he was well trained.

8 months ago

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Danny Milligan Keller, TX

They don’t cover anything. You’re better off getting your own people so you don’t waste $75 on a service call. Customer service does not provide support, is very condescending and threatened to hang up on me. They look for any excuse not to pay.

11 months ago Edited September 20, 2023

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Zehra Zaidi Ashburn, VA

Reimbursement/replacement rates for appliance are too low. Customer service is responsive, and I'm able to get an appointment quickly for my issue.

1 year ago

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Verified Customer

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Aaron

A/C went out, a capacitor, and they had a repair person come out within 24 hours or so and have it fixed.

1 year ago

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Antoinette TX

25-48 hour wait plus whatever technician waiting period may be. Never hope to have to use service on weekend. You may as well wait til Monday most technician won’t take until then

1 year ago

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Robert Presas Caddo Mills, TX

Horrible! After 5 claims, Average time for a contractor to respond is 3 weeks. Last Contractor said HWA doesn't pay in a timely manner so no contractor wants to work for them. He accepted mine by mistake that was already 3 weeks out.

1 year ago

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Verified Customer

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Osvaldo Caballero

Excellent quick service. Plans are affordable and it's and added peace of mind to know that your covered.

1 year ago

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James

Tried to get 30 year old hot water heater replaced and you gave the technician nothing but grief. Your company is so bad you couldn’t get a technician to come and look at it. I waited for a month and half so I had to hire a plumber to come replace it.

1 year ago

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Christopher

I received a quote for updated insulation and because of the deductible not being in my budget, I haven't been able to get the repairs done.

1 year ago

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Rosemary Costello-Reyes

They answer the phone, but they never have a solution. They always tell me "oh, no problem, you've been escalated, you'll get an email" and then then they hang up. And I never get a solution. I realize it's not that the customer service Rep, they're just answering the phone but still, it's like, if you can't help me or you can't answer my question, then give me to someone who can. I paid them for service on my air conditioning unit. And they said "I can't find anyone in the area, if you want to find somebody, go ahead and then you let us know and we'll give you $50 or $75 or something towards that service." Well, I pay them to do that. I work, I travel for work. I'm not sitting at home trying to figure out how to fix the things in my house.

1 year ago Edited September 7, 2023

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Zachariah Taft, CA

I cooperated with everything and each time we submitted for our AC issue, we kept getting the run around from the warranty company about always needing additional things after we spoke with a representative. It was so bad that I ended up paying out of pocket to get my issue resolved. Horrible company.

1 year ago

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Carolyn Valley Park, MO

This was the second time I have ended up finding my own technician, after more 24 hours of no air in 100+ temps, and was told I could. They were given your info and I paid a total of 729.00 for the service, with no reimbursement from HWA

1 year ago

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Elisabeth Goose Creek, SC

When our air conditioner went out I felt that HWA went above the usual in finding a company to fix it.

1 year ago

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Kipp and Brenda Bush Prosper, TX

The customer service agents do not communicate well with you to solve an issue. The quality of most service contractors is very low. I've had more issues with obtaining good honest contractors.

1 year ago

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Randolph OK

You’re too expensive and you stiffed me on claims. After you couldn’t find me a plumber you said if I find a plumber I could get the repairs done and submit the detailed invoice to be reimbursed. Then you denied the claim saying it wasn’t called in by the plumber and you never said he had to.

1 year ago

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Arcelia Chvala Stanton, CA

Technology to upload documents (pictures specifically) was frustrating. Customer Service was not always nice. Did not get responses quickly. Had to follow up on a claim daily to get it resolved. Would receive inconsistent responses depending on who I spoke to.

1 year ago

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Verified Customer

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David

Last month, our electric water heater failed and it was prompt service from a very reputable company and the claim process was very easy.

1 year ago

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Verified Customer

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Jada

The customer support has been good. Overall, whenever I need to contact somebody, they're pretty quick with the responses.

1 year ago

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Jill

We had a couple services done, on one it was a little delayed and the other one was really, really prompt. They got somebody on that day.

1 year ago

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Leslie

They're very responsive and quick to respond. So far when we've had a claim, they've been very quick to come out.

1 year ago

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Diego Sanz Valencia, V

Terrible waiting time for having issue taken care of. No information on what is covered and what not. I am being claim $1200 with 0 explanation on what the money is for and no explanation what HWA is covering. No response other than contact the technician doing the repair... customer service could not be worse.

1 year ago

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Derrick Mesquite, TX

The turnaround time for the A/C was too long. I shouldn’t have to get a hotel because my air is out and pay a monthly fee and a fee once a company come out.

1 year ago

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Carolyn

1 year ago

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Deborah

You can't speak to a supervisor when they when you ask for one. Poor customer service. They denied a claim for an air conditioning unit that they've already previously approved the service on. They're denying the recall because that did not end up fixing the unit. There's a recall and now they're saying they don't even service that kind of unit

1 year ago

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Sarah

One time I had to have my pump replaced and they did a really good job with making sure that it got replaced the day of.

1 year ago

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Jennifer Elizabeth City, NC

The company cannot find any contractors to accept their jobs, then when customers find their own, the company does everything in their power to deny the claim. When they cannot provide the services we are paying for, what value is the warranty for the customer!!!!!!!!

1 year ago

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Verified Customer

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Rob Diaz Orlando, FL

Just renewed for my second term. Always great customer service and knowledgeable technicians. 👍🏾👍🏾

1 year ago Edited January 10, 2024

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Lou IA

The process of getting the policy is quick but the coverage payout barely exists. I canceled for lack of assistance with replacing my HVAC system. What a shame I feel neglected and cheated.

1 year ago

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Verified Customer

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John Buford, GA

AC service arrived on time, and immediately diagnosed and replaced the non-functioning part, Very effective & clear

1 year ago

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Tony Perry Elizabeth City, NC

ease of calling HWA and getting fast results. friendly staff to speak with and get my issue repaired.

1 year ago

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Emilee

Customer service is good sometimes and other times it’s not so good. I guess it just depends on who you’re speaking with.

1 year ago

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Ravichandran M. Kaushika Roanoke, TX

They were very good in the past. Now due to the population increase in DFW area, their network of repair vendors are strained.

1 year ago

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Anonymous San Diego, CA

They did a good job. Immediately I got a plumber who could fix my issue, so I didn't face any issues.

1 year ago

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Verified Customer

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Anonymous Waxhaw, NC

When there was a challenge, customer service addressed the challenge and everything was done expeditiously.

1 year ago

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Charles And Bonnie Meridian, ID

They've always been very nice and they've always gotten back with me right away. Quick response time.

1 year ago

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Kathleen Austin, TX

I have a dishwasher that's out and they've sent the repairman out twice and he didn't fix it. He was supposed to come yesterday and he didn't show up and my dishwasher is still out.

1 year ago

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Arkeya Griffith, IN

Initially I called to get my garage door fixed and she had me down for garbage disposal. The sensors had to be rewired for my garage.

1 year ago

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Verified Customer

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Sharon Marrero, LA

I don't think I've had anybody that wasn't pleasant. The people that come out are all very knowledgeable.

1 year ago

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Solinsie Joliet, IL

I filled out 3 claims and I got a response right away, in maybe 3-5 days max. My issue was resolved with no problem.

1 year ago

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Verified Customer

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Gus Bay Shore, NY

They are nice and they always care about customers. I got a microwave fixed and the technician did a great job.

1 year ago

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Jill Graves Bryan, TX

It should not take almost two weeks for a refrigerator repairman to make a service call. If it takes that long they should use a different service company

1 year ago Edited May 17, 2023

Home Warranty of America Reviews