check_circle

Verified Customer

star star_border star_border star_border star_border

Kimberly Salazar

Claims take to long to be handled. We had a leaking sink, it took 14 days to get a plumber out. Currently, the AC stopped working. It's been 10 days since I filed a claim and no one has come out. I wiyne looking for another home warranty

1 year ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star_border

Brendan Sullivan Woodbridge, VA

HWA has saved me a significant amount of money over the 5 years I have been covered. Overall I believe it is a good service and a good value.

1 year ago Edited January 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Al Harbor

Horrible experience. Will never, ever be a customer of this company.

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Maria Kleiman

Lies, deceipt Not worth a home warranty. Customer service would get a negative

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Thunder Midget Fishing

They suck and will not reimburse and make excuses for everything.

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Carol

Didn’t cover my ac.happy to take $75/month for years though.

2 months ago

star star star star star

Peggy Thomas New Braunfels, TX

Person who came was prompt and excellent. Your request for a rating, FOR THE FOURTH TIME, is seriously annoying (I’ve done them twice already!!!!!)

10 months ago

star star star star star_border

Trevor McIntosh Patchogue, NY

Home Warranty was good for me. It saved me in paying for home repairs in a pinch. However, the increase in cost after a term did not work for me despite the helpfulness of their service

8 months ago

star star star star_border star_border

Mishka Patton Prinsburg, MN

It took almost a year to get my fridge fixed. They send 5 or 6 different companies out that all repeated the same repairs over and over again. I had my temp sensor and other things changed 5 times. When you call and you try to speak to a manager they will not connect you. The manager calls you back but in a way that your phone doesn't ring it. They just leave a voicemail and tell you to call back the main number. I tried speaking to a manager for 6 months and still haven't been able to do so.

1 year ago

star star star star star

Reid Boise, ID

I have been with HWA for more than 7 years now. And that says a lot. This company always had been there for our family when we needed the most. Great customer service! Highly recommended!

1 year ago

star star star_border star_border star_border

Robert

After one call the claim was denied. I received an email to inform me of the decision which said was reached after speaking to the technician and to me. I had never spoken with anyone from the company and when I talked with the technician he said he never discussed the issue that was the basis of the decision. After a second call for another problem I was informed about the delay it would take to process the order. I wanted the order to go quickly to the technician I previously worked with and the customer service rep could not do anything to make that happen. I masked to speak to a manager and the rep was extremely rude. It led to me raising my voice (which I have never done to a rep in the past) and the rep continued to not provide an answer to my question. I hung up and called back, I spoke to someone who gave me incorrect information. I had to call again and finally spoke with someone who made an attempt to help me by checking the system, calling the technician and getting back to me (while I was on the line). So much unnecessary hassle

1 year ago

star star star star star

Audrey

Air con not working just before holiday weekend - Home Warranty sent HVAC company out within a few days (reasonable given the holiday) and the issue was fixed. Easy and pleasant to work with HWA.

1 year ago

star star star star star

Wilmer Araque

I am very happy to use this service, you do not worry about any repair at home, once you make the claim they process it immediately, and they come the next day to repair what was damaged. So fast and simple.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Sherlyn Polick Chicago, IL

Of the service technicians that have been to the house, 2 are very good and 1 for the plumbing was not good at all. In fact I ended up having to get a plumber of my own to do the repairs and paying for it myself. I do pay a lot of money for this plan and it was very unfortunate that they did not provide me with someone that would do the repairs that were needed. They also take too long to get you the help that you need when you need it.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Deb Franklin Belle Chasse, LA

I had a great experience with my refrigerator being repaired and only costing $100 service fee by a good company. However, I dealt with a nightmare, and still dealing with it, for my AC to be partially replaced, costing me about $3200 out of pocket, 6 missed/ignored appointments, improper installation so voided warranty, damages to my ceiling/attic, and STILL not cooling properly.

1 year ago

check_circle

Verified Customer

star star star star star

Linda Clovis, CA

Issues with water heater only freezing water ... Home Warranty sent out City Plumbing and found propane leaks plus other issues and was able to get a new water heater!! We get plenty of hot water now!!! Thank you!!!

1 year ago

check_circle

Verified Customer

star star star star star_border

Kathleen Lindenwood, IL

I have no problem with HWA itself. They have been prompt responding to any home issues I have had. The last service provider who came , in my opinion, just put a bandaid on my furnace problem instead of replacing the part that was faulty. I expect I will need to call HWA in the near future for another repair call.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Andre Tolbert Charlotte, NC

I had an active leak in my plumbing. None of their plumbers were able to service my home. I had two wait over two weeks before they would allow me to find my own plumber. Now I have more drywall, flooring and mold issues. Plus I have to wait 30 days to be reimbursed for my expenses. In addition, any time a technician accepts a job then cancels it, they get another week to find a new technician. No limit to the number of attempts.

1 year ago

check_circle

Verified Customer

star star star star star

Lynne Shaw San Antonio, TX

1 year ago

check_circle

Verified Customer

star star star star star

Orlando Chicago, IL

I appreciated the caring and concern from the time I called with my service problem until the issue was resolved I feel Home Warranty of America truly cares for their customers.

1 year ago

check_circle

Verified Customer

star star star star star_border

Roya Kuriyama Irvine, CA

So far had a pretty good experience but the first company called for a recent plumbing issue could not accommodate for a long time and it took a little too long to ultimate get a service person. Ultimately, the person who came to help was great and we were very happy.

1 year ago

check_circle

Verified Customer

star star star star star

Robert Hobart, IN

The office service was superb! I received a referral for fixing my dishwasher and a call email and call within days. My dishwasher was fixed by me hopefully, so I canceled my appointment for now

1 year ago

check_circle

Verified Customer

star star star star star

Nikki Carrollton, TX

We are fairly new members, but so far so good. We have had to make 2 claims so far. One for our washing machine and one for our double oven. We have had positive experiences with those repairs.

1 year ago

check_circle

Verified Customer

star star star star star

William Caldwell, ID

I have held Home Warranty of America policies since August 2014. I have used their services several times and have no complaints or problems contacting their representatives to file a claim. Completely satisfied.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Sam

The coverage is a blessing, and I have availed myself of it often. However, the amount of coverage is a bit of a ruse. Repair or replacement is the verbiage, but replacement is not actually what is done. They offer a set amount, knowing full well that not only is it not equally replacement, they amount is nowhere close to the cost to buy even the cheapest appliance.

1 year ago

star star star star star_border

Mrs Flowers Irving, TX

HWA has been our Home Warranty for 8 years. They have been good for our home and pretty convenient to use. Their pricing for this year though, has been much higher so we are searching out a new home warranty supplier. Thanks HWA for the years you've helped us keep our home in good working order.

7 years ago

star star star star star

Diana Lowe-Hester

Scheduling and service both greatvand prompt.

2 months ago

check_circle

Verified Customer

star star star star star_border

Tammy

They sent plumbers out to fix my pool one time, they weren't helpful

5 months ago

check_circle

Verified Customer

star star star star star

Nailah Jones Atlanta, GA

Great customer service and choice of vendors

6 months ago

check_circle

Verified Customer

star star star star star_border

Patrick

The heating air conditioning unit broke and they were flexible when needed.

7 months ago

check_circle

Verified Customer

star star star star star

Laura Oceanside, CA

HWA sent an awesome company to fix my refrigerator.

7 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Kerry

We got a bill, even though we have the warranty. We had an additional charge of $280. I thought it was misleading.

7 months ago

check_circle

Verified Customer

star star star star star

Lance

They are very quick to assign people to a claim.

7 months ago

check_circle

Verified Customer

star star star star star

Hannah

I like the ability to file the claim online.

7 months ago

check_circle

Verified Customer

star star star star star

Francie Chesapeake, VA

Came in was efficient, quick, neat and fixed problem

8 months ago

check_circle

Verified Customer

star star star star star

Dawn Fowler Dallas, TX

Great website; easy to file a claim; and prompt response.

8 months ago

check_circle

Verified Customer

star star star star star

Jim Kristof Lake Zurich, IL

8 months ago

check_circle

Verified Customer

star star star star star

Lori McKernan New Braunfels, TX

Plumber was knowledgeable and fixed my issue.

8 months ago

check_circle

Verified Customer

star star star star star

Humberto Gonzalez Round Rock, TX

Fast response and customer oriented company

8 months ago

check_circle

Verified Customer

star star star star star

Ralph Jones Charlotte, NC

Outstanding service! Always good quality!

8 months ago

check_circle

Verified Customer

star star star star star

Elralarsen Mesa, AZ

Very fast response, took care of my problem the next day

8 months ago

check_circle

Verified Customer

star star star star star

Andrew Coleman

Very easy process and low hassle. Takes the stress away

8 months ago

check_circle

Verified Customer

star star star star star

Michele Smith

Service was timely and my furnace is now working

8 months ago

star star star star star_border

Becca Jones Bel Air, MD

We purchased a home warranty through home warranty of America because we were first time home buyers. With the premier plan, we were able to have multiple items maintenanced such as our sump pump and plumbing system. We pay less than $50 a month and it is a great investment. It’s always best to plan incase something were to happen and having a home warranty plan really eased our worries. The customer service is also very friendly and were able to send out a professional in a timely manner.

2 years ago

star star star star star

Charles

We used our warranty once, our oven stopped working. A part was replaced and now it’s fine.

5 months ago

check_circle

Verified Customer

star star star star star_border

Larry

Everything worked out okay. Hard to understand the people answering the telephone.

9 months ago

check_circle

Verified Customer

star star star star star

LAURENCE BLACKMAN Columbus, OH

Very fast response times on claims, an always uses good contractors

9 months ago

check_circle

Verified Customer

star star star star star

Carol Dunn Las Vegas, NV

They answered me when I called and they got a guy out here for repairs quickly.

9 months ago

check_circle

Verified Customer

star star star star star

Maria

I LIKE THE PROMPT RESPONSE THE COMPANY RESPONDS TO YOUR REQUEST

10 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous

I try to go online, then I end up calling them, I call and it's as if they, the representatives that I speak to, are not quite certain what their job duties are.

10 months ago

Home Warranty of America Reviews