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Verified Customer

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Virginia

I tried to get some repairs done on my furnace before it stopped working and they won't cover that. They never did anything.

10 months ago

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Verified Customer

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syndi long Tucson, AZ

Just joined HWA, used it twice for plumbing issues. Prompt, pro, great job.

10 months ago

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Verified Customer

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Jane Paul Phoenix, AZ

Our concerns were taken seriously and taken care off as quickly as possible.

10 months ago

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Verified Customer

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Donna Fountain

The wait for repair can be difficult but the technicians have done a really good job

10 months ago

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Verified Customer

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Cathy

They did return my call. Both companies that they sent out just did not seem very professional. I've put a lot more into it than what I've gotten out at this point.

10 months ago

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Verified Customer

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Balaji

They understand what exactly I want when they place an order to fix the issue properly.

10 months ago

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Verified Customer

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Moieshey

When I called for a technician to come out, they got the job done.

11 months ago

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Verified Customer

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Sammy Garcia

I feel if a ceiling fan is in the house or attached to the covered porch. Then if it fails, it should be replaced.

11 months ago

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Verified Customer

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Kendra Wray

Took longer than would of liked but was very happy with tech that came out and issue was resolved

11 months ago

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Verified Customer

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LaRae Lawson Prescott Valley, AZ

Technician very helpful, suggesting ways to solve future issues and problems.

11 months ago

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Verified Customer

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Julie

Timely and did a great job . Technician was knowledgeable and friendly

11 months ago

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Verified Customer

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Jean Hoechst TN

The service is excellent and they have always fixed the problem

11 months ago

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Verified Customer

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Anna Rin Diamond Bar, CA

Pretty good service now. They can resolve problems very quickly

11 months ago

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Verified Customer

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Monnie Oklahoma City, OK

easy to work with, responded to questions quickly. good coverage for the price

11 months ago

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Verified Customer

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Jeremy

I suppose the customer support was great. and they apparently looked for someone to do the work on my air conditioning to fix it which still isn't fixed by the way and then called me back a couple of years and they couldn't find anybody and took me about five minutes to find someone, but because of that I'm going to have to front the cash to cover the fix and get reimbursed rather than them just covering it. That's my that's the only negative I have. Anyway, that's more the questions that you have. my whole criticism just comes back to the fact that I have to front the cash before I get before it gets covered because I located the person myself was going to do the work.

11 months ago Edited September 22, 2023

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Maria Chua Paguio Sherman Oaks, CA

Would give zero if I can. WORST COMPANY. My water heater broke 3 weeks ago, agreed to pay $535 for my copay. 3 weeks after of no status updates, I asked for the status of my claim and they said I have to pay $1200 in order for my water to be replaced now.

7 months ago

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Verified Customer

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DeAnn Tucker Ottumwa, IA

If I could have left less than one star I would have. The service is one of the worst I’ve ever experienced. The amount of miscommunication and delayed response is almost comical it’s so bad.

1 year ago

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Verified Customer

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Bob Fontana, CA

Very good service. They fix the problem without any hassle. Will continue the subscription.

1 year ago

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Verified Customer

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Alberto

They were able to deal with our issues in a positive way. We had a microwave go out and they ended up replacing it.

1 year ago

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Verified Customer

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Cedricka

It's been hard to get back with people in regards to our calling claims. I needed to use it twice recently. At both times I've had to pay a service fee and nothing was done, like the problem wasn't fixed.

1 year ago

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Verified Customer

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Manny The Movie Guy Indio, CA

The value I got is worth the money! From plumbing to my salt water pool, they were able to help!

1 year ago

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Verified Customer

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Demond Edwards Tampa, FL

This company is amazing, whatever issues we were having, they were here to provide support.

1 year ago

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Verified Customer

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Michael Stewart Herndon, VA

I have had more bad experiences than good with HWA, but most recently a very experienced tech came and fixed my appliance on the first visit.

1 year ago

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Verified Customer

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Quinton Park Forest, IL

The techs don't repair the issues at all. I had 2 request that didn't get fixed and my money was taken. This is illegal, and I'm looking to get this resolve. I signed up for another Home Warranty because this is horrible.

1 year ago

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Verified Customer

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Cindy Excelsior Springs, MO

Not happy with you right now. We made a claim August 29 and you have scheduled a repairman for October 5th. So much for 24/7 service and certainly not how you represent your warranty.

1 year ago

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Verified Customer

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Ben Martinez (Andy) Sacramento, CA

They approved the repair on my AC unit after an inspection no hassles. Was very quick as well.

1 year ago

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Verified Customer

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NJ Customer Rutherford, NJ

Home Warranty of American could not provide the service on time and asked me to find my own contractors (3 times). Once the contractor completed the work, they refused to honor the claim request.

1 year ago

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Verified Customer

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Peter Justl

They've been responsive whenever we've had a request for something that's not working properly. Just recently we had our air conditioner to go out and it was getting exceedingly hot and we were worried that, because we live in the desert, it was going to be an unmanageable situation. I expected a response back in a day or two, but they within a few hours really sent the referral to us, and that worked out very well for us. We're very happy. We've never had a problem with the home warranty and and it's always been a positive thing. The people they sent out are very capable and very qualified and they quickly addressed our problem and we have no complaints.

1 year ago Edited January 10, 2024

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Verified Customer

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Richard Pasadena, CA

HWA raised my premium, raised my deductible, and dropped coverage on my refrigerator. After nine years I will self insure.

1 year ago

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Verified Customer

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Michele

So far, each time I've called them, I've got quick responses and they were all very helpful.

1 year ago

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Verified Customer

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Cynthia

Called Home Warranty of America on June 22, 2023 to start a claim for a dishwasher not draining, today 7/18/23 still waiting for it to be repaired . Past service has been good, but not happy now.

1 year ago

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Verified Customer

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Monica Bakersfield, CA

Improving in responding time but I wish they hired local companies instead someone far away like 1-2 hrs away

1 year ago

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Verified Customer

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Reinita Visalia, CA

I like that the ppl assigned to come fix the problem we’re very friendly, nice, and informative

1 year ago

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Verified Customer

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Connie Richardson Salt Lake City, UT

So far HWA has been very responsive and the repair people sent have been courteous and responsive.

1 year ago

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Verified Customer

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Kevin

Lack of follow through, lack of understanding of policies, and just the timeliness in getting back to the customer is too slow.

1 year ago

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Verified Customer

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Debra Milwaukee, WI

I really can't give you a fair rating. I have only used your service once. But by that you were good you sent Sears to fix my washer.

1 year ago

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Verified Customer

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Amanda Lo

I felt like I was constantly pestering for an answer or trying to get someone to respond to my claims. One claim would take a month or so to get resolved. Highly disappointed.

1 year ago

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Verified Customer

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George Castro

Worst. Takes forever to get a claim done and they will payout in lieu of repairs at 1/4 the cost of a new appliance. Our dishwasher broke and instead of fixing sent a 200 check.

1 year ago

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Verified Customer

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Cara Mc TX

Timely, professional help. Always fix the problem quickly and explain any extra info to us.

1 year ago

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Verified Customer

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Wayne Senseney

Response is great. I submitted a claim request and they approved it within a couple of days.

1 year ago

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Verified Customer

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Judy

My air conditioner hasn’t been repaired very disappointed never heard from the technician. Now we currently have power outage in my state . Very disappointed wish I could get a refund will not recommend you to anyone.

1 year ago

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Verified Customer

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Danita Chicago, IL

I have been without a functioning refrigerator now for 3weeks and it’s still leaking. I am very disappointed in my warranty right now. I have called and left messages and no resolution still.

1 year ago

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Verified Customer

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Karen Scott North York, ON

Workmen have been courteous, arrive during said time and completed the job thoroughly.

1 year ago

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Verified Customer

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Bo Ghorban Ladera Ranch, CA

I’m very satisfied with service provided by HWA for my recent electrical service claim.

1 year ago

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Verified Customer

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Gustavo Los Angeles, CA

I liked everything about this company especially how fast they were able to get my stuff fixed

1 year ago

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Verified Customer

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Meagan Glen Allen, TX

I would never work with this company again. From the schedulers to the supervisors, terrible service all around. Poor communication, constant disconnect between HWA, sub contractors and clients. Awful

1 year ago

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Verified Customer

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Teresa Tallahassee, FL

They try really hard to find a reputable company to complete the specific repairs needed

1 year ago

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Verified Customer

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Kay Tampa, FL

Repair persons arrived promptly. They were very courteous. There replacements were supper.

1 year ago

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Verified Customer

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Thomas

Everything got taken care of correctly. They had trouble finding somebody to do the work, then they offered me to get my own, whoever I wanted to come down and look at it, and they were reimbursed after they took pictures and sent it to them.

1 year ago Edited January 10, 2024

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Verified Customer

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Alexandra New Braunfels, TX

I've used it actually a few times. It was either fixed or I was given a certain amount to put towards getting it fixed.

1 year ago

Home Warranty of America Reviews