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First American Home Warranty Reviews

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8.2

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Maria

Customer service is responsive and quick. I have used my warranty three time and I have gotten everything addressed really fast. It is easy to use online.

5 years ago

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Reply from First American Home Warranty

Thank you for your review, Maria.

Jun. 3rd, 2019

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Anonymous Laguna Niguel, CA

Customer support is quick to respond and quality. Their initial response time is pretty good but after the plan starts working, it usually takes up to two weeks because of the delay with bringing the appliance.

5 years ago

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Cynthia Atlanta, GA

Cn do a little better with the appointment schedule, it sometimes gets confusing. There is pretty good turn around and anytime I have used them, they've always been very professional and knowledgeable.

5 years ago

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Reply from First American Home Warranty

We appreciate your feedback Cynthia!

Jun. 3rd, 2019

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Wayne Conroe, TX

I've used them a couple of times and they are very efficient. They replaces my air conditioning for me. The people they sent out were very professional.

5 years ago

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Reply from First American Home Warranty

Thank you Wayne for your review.

Jun. 4th, 2019

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Aida Sun Valley, CA

They always take care of our problems very fast. The times we've needed them, they take care of out problems. I want to thank them for their good work and service.

5 years ago

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Reply from First American Home Warranty

Thank you Aida for your feedback, we truly appreciate it!

Jun. 4th, 2019

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Anonymous Brooksville, FL

There is room improvement but they are generally good. I had the hot water tank and the air conditioning fixed and the hot water tank was wonderful and the air conditioning unit is inferior quality.

5 years ago

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Reply from First American Home Warranty

Thank you for your review!

Jun. 4th, 2019

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Debbie Mayer, AZ

We have used them for years and they've always been pretty good. They are not always perfect but they have tried to work with us. They always come through. When we used it to deal with our range, they were very prompt.

5 years ago

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Reply from First American Home Warranty

Thank you Debbie for being with us for many years. We look forward to servicing you again in the future.

Jun. 4th, 2019

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Aaron Maumelle, AR

FAHW did everything they needed to do and kept me informed by calling. When I used the warranty on the garbage disposal, they sent a plumber and he fixed it.

5 years ago

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Reply from First American Home Warranty

Hello Aaron, thank you for your review. We are glad to hear your garbage disposal was repaired. We look forward to servicing you again in the future.

Jun. 4th, 2019

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Rhonda Bakersfield, CA

Customer service is pretty good. They are not perfect but they do a pretty good job and they follow up. I don't love that they keep fixing the same appliance and not replacing it.

5 years ago

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Reply from First American Home Warranty

We appreciate your feedback Rhonda.

Jun. 4th, 2019

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Sharon Ft. Washington, MD

I chose them because I thought it was a great company to work with. I don't think it worth the money and I should have gone with another company. The contractors don't complete the job and there is a lot of back and forth and my washing machine still does not work. I would not refer them.

5 years ago

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M. Wasserman Irvine, CA

They tried to put a lesser hp garbage disposal in. I refused it. It took another few weeks to get permission to put a like hp one in. Mine was very quiet. The new one is like a freight train in the kitchen. Not real happy with it.

5 years ago

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John

They always take care of everything. I have a plumbing leak and within a few days they fixed the leak. It's just great to take care of it very quickly.

5 years ago

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Reply from First American Home Warranty

Thank you John for your review.

May. 29th, 2019

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Martin Canyon Country, CA

The service that was provided was good. It was very prompt and efficient, but my wall paint was damaged a little when my dryer had to be replaced. They are a very trustworthy company.

5 years ago

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Reply from First American Home Warranty

Martin, We appreciate you taking the time to share your review with us!

Oct. 18th, 2021

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Larry

There have been a couple of times that I have gotten a delay when trying to reach the operator. They have sent out vendors to come help with repairs that weren't all the best.

5 years ago

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Reply from First American Home Warranty

Thank you Larry for your review.

May. 29th, 2019

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Jose Bakersfield, CA

Customer service always answers my calls and are very good about answering my questions. I had a leak with my garbage disposer, and they took care of it right away.

5 years ago

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Reply from First American Home Warranty

Hi Jose. We are glad to hear your plumbing repairs were taken care of. Thank you for choosing First American.

May. 29th, 2019

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Mike Lowry

Great service and good response time.Good value.

3 months ago

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Reply from First American Home Warranty

Mike, Thank you for sharing your five-star experience!

Jun. 21st, 2024

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Lucinda

Great company for a first time home buyer

3 months ago

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Reply from First American Home Warranty

Lucinda, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five-star service!

Jun. 5th, 2024

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Sam Valdez

GREAT customer service! Saved me a lot of money.

3 months ago

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Reply from First American Home Warranty

Sam, Thank you for taking a moment to share your experience with us!

May. 29th, 2024

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GREGORY Scottsdale, AZ

I’ve been with First American for over 20 years. They have been very fair to my repair requests and have repaired many appliances and AC’s over the years. The only suggestion is that they screen their contractors more thoroughly. Not many but have had a contractor that was less than trustworthy that ended up costing me and First American excessive charges and long delays. I highly recommend First American.

1 year ago

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Reply from First American Home Warranty

Gregory, We appreciate you taking the time to share your experience with us. We are honored that you have been apart of the First American Home Warranty family for over 20 years! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Feb. 16th, 2023

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Cindy

The company is great. You have to understand how warranty companies work or you may get very frustrated. I have had my home warranty since 2010 and I’ve used it ALOT. The claim process is easy, most of their contractors are great local companies and I always know how much each visit will cost before I even file the claim (limited exceptions for a huge ac repair)

1 year ago

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Reply from First American Home Warranty

Cindy, Thanks so much for sharing your great feedback with us! We are thrilled to hear that we have been able to be there for you since 2010. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Jan. 26th, 2023

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Brittney Mac Gregor Louisville, KY

We recieved this warranty service complimentary when we purchased our first home. We actually had to use it when our waterheater went out. For a $50 fee, a technican came out, checked the heater and determined it needed replaced. We ended up getting a brand new water heater to replace it, and it was all covered by the fee, including installation. Years later the new water heater was having some issues, I called the same company the warranty people sent and I ended up paying a $75 service fee for the tech to tell me it just had sediment in it and needed to be drained and refilled. Seriously! It was then I realized that First American Home Warranty was so worth it, especially in an older house like I have. Since then we have had our fridge, our microwave, a dishwasher, and a stove replaced, and it looks like in the next year or so the furnace! Although some years you pay the premium and it doesn't seem worth it, once something does go out and you have the warranty, you'll be glad you did. Also customer service was easy to deal with and they were quick to get a technician out.

3 years ago

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Reply from First American Home Warranty

Thank you Brittney for your review.

Aug. 24th, 2021

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Gardengal Chandler, AZ

We have never had to use this service until we moved into our retirement home. The microwave/oven combo was 30 years old and stopped working after a year. The repairman could not get parts, it had to be replaced. It was an old Kitchenaid which is my go-to brand for this appliance. Unfortunately, due to their association with Sears they wanted to give me a Kenmore. I refused it and had them send me a check for the value of the Kenmore. I used it to purchase what I wanted. I paid the difference rather than accept an appliance I knew would not work well for me. I didn't have any disputes it was purely the way they do business. On three other occasions they have made repairs and replaced parts. One was replacing the ice maker in the Samsung refrigerator when the repair didn't last. No problems.

4 years ago

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Reply from First American Home Warranty

Hello. We thank you for your feedback. We are happy that all the issues mentioned were resolved. Have a great day.

May. 8th, 2020

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Senior Citizane Winnetka, CA

After a recent rating of 1 across the board I now have to update my rating for 1st American Home Warranty. I finally had a supervisor(from the U.S.) take a double look at my washer machine claim and reversed the denial. They also replaced my washer with a brand new one, took care of all the details, deliver,haulaway,install...etc...Thank You Carlotta for the help with everything this Senior Citizen and his wife needed to get back to normal with our laundry. I no longer feel betrayed by the Warranty Company I've had for numerous years....Thanks again for the replacement,it does make life easer...Jason

4 years ago

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Mike Russum Biloxi, MS

Highly recommended. We bought a home and decided to get a home warranty. Good thing. The heat pump/AC condensing unit went out two weeks later. First American replaced it completely! The only downside is the companies they use aren’t top tier “well known” companies but they did the job and did it correctly. I only paid a $75 service charge and $150 for items not covered. Not bad since the unit and installation was over $4,000!

5 years ago

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Reply from First American Home Warranty

Thank you Mike for your review.

Aug. 14th, 2019

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itzel silva zarco Stockton, CA

I had plumbing issues with my sink. I called not know what to expect and what the expense would be. They sent the information of the company that would contact me and work on my home. They showed up within days and fixed the leak. When they came and checked my home they also found a second leak which i had no clue off. My warranty covered EVERYTHING! The original issue. Back up plumbing and leaking AND the additional issue that showed up at the time of inspection! I am grateful for all the help!

5 years ago

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Reply from First American Home Warranty

Hello Itzel. Thank you for your review, we truly appreciate it.

Jun. 10th, 2019

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Andrea Eugene, OR

First American Home Warranty offers great protection for your home. The service they provide is well worth the price you pay. They have been a lifesaver to us, when we moved into our home and realized that the heating and ac was broken. They offered us excellent service and quick turnaround times. Also having First American Home Warranty saved us a lot in out of pocket costs. I would highly recommend their service to anyone, especially if you're moving into an existing home!

5 years ago

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Reply from First American Home Warranty

Thank you Andrea for your review. We look forward to servicing you again in the future.

May. 31st, 2019

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Lynn B Richards Tucson, AZ

My experience was both delightful and frustrating. Eventually, we got a new washing machine that is wonderful! However, the journey to get it took nearly a month. Initially when I made the call for a service request, I told them that I am not at home, Tuesday thru Thursday, but my guest at the home, Sue, would be there. Additionally, I have a padlocked gate at my house, and the service people can't get to the door without first calling to let me know they are there. So since I would be away, I gave them Sue's phone number to call. However, on the day they arrived, they called me, not Sue. I repeated my initial instructions, and they said they had no way of having both numbers on the work order. This simply is nonsense! You must have many customers who are landlords who pay the bills and make decisions, while also having tenants who are occupying the home. This requires two different names and phone numbers. Please change your system to include and identify landlord/tenant names and phone numbers! As for the service... The initial service person was personable and clearly trying to help. He worked hard for quite some time on the machine. Then he said he needed to order parts. He was new as a technician, and no one with more experience was sent with him. When the parts finally arrived, he came back to install the new parts, and it did not solve the problem. So we waited again. Meanwhile no communication. By the third time, the manager and the new technician were both on the job. The manager appeared not to care about my situation, nor did he appear to care if it were ever fixed. When I complained about the time it was taking, and told him perhaps he should just get a new machine, HE LAUGHED!!! But a few days later I got a call from the warranty people saying they were going to replace it. I To summarize, the service people were either confused or unwilling to replace the machine, and returned 3 times trying to fix the old one. Each time there was a nearly ten day wait to get parts. This waiting time was very difficult for me I had no way to wash my clothes for a month, and I didn't get any phone calls saying what to expect. Perhaps you could have given me a loaner to use while the parts were ordered. Better communication would have helped greatly. Thinking of how it might be if you were the customer would automatically improve the communication. No one wants to be left in the dark when a repair is needed in their home. I haven't any idea why it took so long, and that was extremely frustrating. But the new machine is excellent, and I'm happy with the final result.

5 years ago

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Reply from First American Home Warranty

Hi Lynn. Thank you for taking the time to provide us with your feedback. We are glad to hear that your washing machine has been replaced. We look forward to servicing you again in the future.

May. 22nd, 2019

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D. K.

We have a Home Warranty on a rental property we own. The tenants reported that there was water leaking from the ceiling. We began to worry that there might be an ice dam causing water to be pushed into the house. But the plumber that was called to check things out, found that a washing machine hose was the cause of the water leak. It’s comforting to know that the Home Warranty offers specialists in so many fields and they are quite prompt in getting the right people on the job!

5 years ago

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Reply from First American Home Warranty

Thank you D.K. for your review!

Mar. 20th, 2019

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Henry Wolanski Pipe Creek, TX

We had a problem with a clothes washer not draining, contacted AHW through their website to setup an appointment. It took a few days before the local appliance contractor could come out, when they did they determined it was a failed pump, had to arrange with AHW to approve the part then order. It was a week later before the contractor could return to install the part. The contractor did a decent job with the repair but AHW has inherit delays in approval and ordering that dealing directly with a local contractor could be avoided. The only glitch was a request to pay the service fee after it had already been paid to the contractor upon arrival. I would recommend not to prepay online when placing a call for service. The current system does allow a notification of a tech in route and a follow up on completion of the service. We faired much better than others with only minor delays to approve and order parts.

5 years ago

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Reply from First American Home Warranty

Hi Henry. Thank you for taking the time to provide us with your review. We appreciate it.

Mar. 8th, 2019

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April Milliken Sacramento, CA

I was about to change home warranty companies as I was very dissatisfied with 1st American. Long waits on the phone and no supervisors to talk to. Then they instituted a much better on line system where you can place an order and have a vendor to call within minutes. When the vendor has not called me back, or has too long of a lead time, I tell them on line and they immediately send me another contact. The system has been much improved and I have 4 policies with them. Do everything on line with 1st American and you should have minimal problems. They've also upgraded their vendors through on line feedback from their customers. Much,much more responsive now. Much better than American Home Shield. I have no experience with the other home warranty companies.

5 years ago

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Reply from First American Home Warranty

Thank you for the feedback, April. We are happy to hear that the improvements we are making internally are making a difference for our customers.

Jun. 17th, 2019

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Wendy Gianini Renton, WA

Thank you First American Home Warranty!! We bought all new appliances (refrigerator, oven, dishwasher, washer and dryer) in May 2016 when we purchased our home. After a major issue with our home in February 2018 that we paid out of pocket for because we did not have a home warranty I did research on home warranty companies and was very Leary from the bad reviews. After much review of the company and drilling our salesman about the bad reviews I read online we decided to give First American a chance. It was the best decision we made, there is a 30 day waiting period after you sign up. The company asks you about the status of your appliances currently and since they were all brand new they were all working fine. Three weeks after our home warranty became active after the 30 day waiting period our refrigerator suddenly stopped working. We put in a claim with the warranty company and Sears came out to survey the issue within a week. Sears said the refrigerator had a leak of coolant in the motor department and would need major repair. First American approved the repair, after the parts were ordered and arrived Sears came back and installed the parts. Unfortunately that did not fix the issue, we still had a refrigerator that was 70 degrees. We called First American again and they sent Sears back out and it was determined the refrigerator needed to be replaced. First American purchased a new refrigerator for us under our home warranty! The only complaint I have is the communication between First American and us could of been a lot better. We had to call First American MANY times to keep the ball rolling forward or find out the status of repairs or replacement. If First American reads this review, please improve your communication with customers it will eliminate some of the frustration for customers.

5 years ago

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Reply from First American Home Warranty

Hi Robert. Thank you for your feedback. Have a good day.

May. 6th, 2020

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Shannon Young

They’re a good company and I don’t have any issues with them.

4 months ago

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Reply from First American Home Warranty

Shannon, Thanks so much for taking a moment to share you review!

May. 15th, 2024

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Robert

It has been a trying time for us. We want to thank you for all your help.

4 months ago

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Reply from First American Home Warranty

Robert, Thank you for sharing your review with us! We look forward to being there for you, should you ever need us again.

May. 2nd, 2024

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Carol

Repairs were made promptly and service was very satisfactory.

5 months ago

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Reply from First American Home Warranty

Carol, We appreciate you taking a moment to share your five-star review with us!

Apr. 2nd, 2024

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Robert

The only issue is if it's an emergency, it usually still takes a few days. We can live with that.

6 months ago

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Reply from First American Home Warranty

Robert, Thank you for sharing your review with us. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We will continue to be here for you should you need us in the future!

Mar. 20th, 2024

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Wayne Anderson, SC

Easy to file a claim. Quick response and fast contractor provided. Some provided contractors have been slow to react.

6 months ago

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Reply from First American Home Warranty

Wayne, Thank you for taking a moment to share your experience with us. We look forward to being there for you, should you ever need us again!

Mar. 13th, 2024

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Carlotta

The service is it only efficient but it also addresses your issue in a timely manner.

8 months ago

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Reply from First American Home Warranty

Carlotta, We appreciate you taking a moment to share your review with us!

Jan. 4th, 2024

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J9softball

I was a paying customer with First American for years. They always took care of my claim timely and I was never denied a claim including the full replacement of my AC unit, Thermostat, and Heat Pump when it went out and I was 9 months pregnant. I was really happy with the claim approval ratio and the ability to have them send me a check for the replacement value of the device or unit should the builder grade replacement they offer not be something I wanted. The reps don’t speak the best English and really know nothing about home items, but I was able to usually get my issues typed up enough that the companies taking the issue could understand what I needed. The only reason I switched from them is because they were higher priced for the bells and whistles I wanted than other companies. I would certainly recommend.

2 years ago

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Reply from First American Home Warranty

Thank you for taking the time to share your review with us. It is great to hear that we were able to be there for you when you needed it most. We look forward to being there for you, should you ever need us again!

Jul. 6th, 2022

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Terry San Angelo, TX

Excellent customer service. Have used the company several times and I’ve had no complaints whatsoever.

9 months ago

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Reply from First American Home Warranty

Terry, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five-star experience!

Jan. 4th, 2024

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Tracy Fenton Houston, TX

only problem i had was that it took almost 2 months for y'all to decide to replace my refrigerator but after that, it was smooth sailing

10 months ago

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Reply from First American Home Warranty

Tracy, We appreciate you taking the time to leave a review. We do have a process when a claim is submitted, and apologize that this was taking longer than expected. We look forward to being there for you, should you ever need us again!

Nov. 2nd, 2023

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Gary Canyon Lake, TX

Immediately responsive and always seem to select the proper local contractor for the skill set required.

10 months ago

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Reply from First American Home Warranty

Gary, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Oct. 26th, 2023

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Richard Visalia, CA

Responsive and good communication. Replaced our older Microwave oven combo with a new unit since repair parts not available!

11 months ago

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Reply from First American Home Warranty

Richard, Thank you for rating us five stars! It is great to know that we were able to replace your microwave for you. We look forward to being there for you, should you ever need us again.

Oct. 10th, 2023

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Susan Virginia Beach, VA

service has been ok but annual amount just went up quite a bit. also pay for hvac tuneup but when i go to schedule, it's asking me for $100. i'm now shopping around.

11 months ago

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Reply from First American Home Warranty

Susan, Thank you for sharing your feedback with us. Please reach out to us at 800-992-3400 and we can assist with placing a claim for your HVAC Tune-up. We look forward to being there for you, should you ever need us again.

Sep. 26th, 2023

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JANICE Robinson Allen, TX

So far, I have not been taken care from claims being handled properly and always notify upon arrivals and the names of the companies.

1 year ago

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Reply from First American Home Warranty

Janice, Thank you for sharing your five star review with us!

Dec. 29th, 2022

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Gizell Oliphant Houston, TX

I've been with First American since 2001. When I bought another home in 2008 I carried that warranty with me. They provide service as promised

1 year ago

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Reply from First American Home Warranty

Gizell, Thank you for taking the time to share your review! We are thrilled that you have continued to be apart of the First American Home Warranty family over the years. We will continue to be here for you should you need us in the future.

Dec. 19th, 2022

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Jim Horgan Green Valley, AZ

Our pool heater went out. They scheduled a person to come out to inspect the heater and within a week and a half in was installed.

1 year ago

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Reply from First American Home Warranty

Jim, Thank you for putting your trust in us. We are pleased to hear your pool heater claim have been resolved!

Dec. 13th, 2022

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Steven Stoner Prescott Valley, AZ

I only joined FAHW a little more than a year ago. I have had no complaints with FAHW. The staf has always been friendly, kind, and courteous.

1 year ago

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Reply from First American Home Warranty

Steven, Thank you for your review. We are so glad to have you apart of the First American Home Warranty family! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Nov. 30th, 2022

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Sara Hildebrand Mobile, AL

We've had positive experiences with our warranty except for the ice maker in our refrigerator, which the warranty wouldn't cover.

1 year ago

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Reply from First American Home Warranty

Sara, Thank you for taking a moment to share your review with us!

Nov. 21st, 2022

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David D Brown Houston, TX

Had appliance problem. Contractor that they provided could not fix. Had my own Contractor to fix problem.. First American reimbursed me ..

1 year ago

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Reply from First American Home Warranty

David, Thank you for sharing your review with us!

Nov. 16th, 2022

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Carl Hanes Atwater, CA

I've had to use the insurance a number of times they've responded promptly every time and the work was excellent and the workers were very kind.

1 year ago

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Reply from First American Home Warranty

Carl, Thanks so much for sharing your great feedback with us! It is fantastic to hear that your issues have been resolved. We look forward to providing you great service in the future.

Nov. 9th, 2022