Name: Choice Home Warranty
Rating: 3.8

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Larry & Cristy Massillon, OH

Great representative that gives you all the information you need in a concise manner to allow you to make the best decision. Works with you on getting the best deal possible, and was not pushy or make demands to get your deal.

1 year ago

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Virginia LaPlante Stuart, FL

The jury is still out on my complete satisfaction on your end of customer satisfaction, however, I did get a call from the case manager Jaime, who was very good at truly trying to resolve my issue. I just purchased your total package back in July 2022 and this was the first time I used the claim process. The website you provided didn't do a very good job of tracking the transactions and thusly, missed efficiency and getting to an end point. Looking forward to future good experiences with your company.

1 year ago

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Kimberly Peterson Memphis, TN

I Kimberly Peterson rate and give Choice Home Warranty a five stars. Whenever, I call or put in a claim for a home repair. Choice Home Warranty always answer my request on time. And send out the best professional team of technicians. Thank you Choice Home Warranty. From a loyal customer.

1 year ago

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Kenneth Goodman Smithfield, VA

The representative was kind and considerate. He was able to give the best price for my money in these hard times. I was able to compare the company that I was with to this company and Choice Home Company was the best company.

1 year ago

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Best company.com Sussex, NJ

I spoked with Rep. Joseph, who explained everything that we were looking for our home warranty! So hopefully after receiving all paperwork with complete coverage package for $52.53 per month will be awesome! Thanks Joseph, you are amazing!

1 year ago

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Joe Jurosky Salem, OR

i appreciate Choice Homke Warranty's fasdt response to my claim. I hope that any future claims, concerning my pool, can be looked at by James with FSL Pools. He has taken care of two calims approved by Choice Home Warranty and has been very responsive and done a great job in fixining my problem.

1 year ago

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Calvin Summit, NJ

Your tech came and diagnosed the problem. He had to wait over an hour to get an answer from your corporate people. There were three separate issues but they repeatdely mad the mistake of grouping the Bathroom and kitchen problem together and trying to deny the claim. I even spoke with your Customer service and was on the phone for over a half hour. For such a simple issue it turned into a lot of bad advertising for you. I hope you don't take this as complaining but constructive criticism to better your service. I still have over a year left on my contract and I am already thinking it is not worth calling you because it seems to always turn into a comedy of errors on your end and I could save time calling someone else, but I want.

1 year ago

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carol neumann Bullhead City, AZ

I am new and have not had the opportunity to request any service. I just signed on. Celso S was the person who I spoke with and he was very helpful in my decision to sign up with Choice. I appreciate the time and information I was able to receive from him, very pleasant and comfortable to talk with, Thank you

1 year ago Edited January 10, 2024

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Karam Noufal Dallas, TX

I was skeptical at the beginning to use choice home warranty , but after the great experience i had , i recommend them for every home owner. They are friendly, professional ,very responsive and do what they promised to do .

1 year ago Edited January 20, 2023

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Melyssa Price Dallas, TX

Tech came out a little later than the ETA, but he showed up ready to give us his best. He was very kind, thorough, and tried to fix the problem. However, he was unable to fix it, so we called another plumber. We appreciate his time and effort and great customer service.

1 year ago

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Karl Phoenix, AZ

I did not appreciate arguing with one of your Reps about my service being over looked and incomplete. Because my contact with you all was one day past the 30 days she was constantly saying there was nothing she could do. I had to tell her 5C if not more that o was in contact last week with you all and another Case Manager attempted to make contact with the worker who came out to the house who stated he could b not remember who I was as the Customer at that time. My process is you guys needed to speak with the Worker to see what he came out and done at the property. This call was made a week before the 30 days was up. I'm telling my self you all needed to make contact with the Worker before the closing 30 days. Long story short the young lady connected to her Supervisor finally as I had asked her to do. The appointment was set up with Aaron's Pool Supervisor.

1 year ago

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Charlie Pawleys Island, SC

Return calls are timely appreciate that the customer can choose repair company especially living in an area where it has been challenging to find Choice recommended repair companies. Choice is a customer service oriented company

1 year ago

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James Davidson Sun City West, AZ

I’m impressed with the fast response from Choice Home Warranty and replacement of my hot water heated! They had a local contractor out to my house and my new hot water heater was installed within a couple of days. I highly recommend Choice Home Warranty!

1 year ago

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Deborah Hill Houston, TX

I like that I can call or go online and make appointments. The technician that came out to my house for my stove said the parts I needed were very expensive and choice would probably pay me for the replacement of my stove. They did and alls well that ends well.

1 year ago

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bishwa rai Arlington, TX

I am so glad that the customer service representative was able to communicate in English. I was trying to see if I could file a claim on patching up my drywall. It was really a complicated situation but she had no problem explaining in English why my claim was not valid. I understood the terms and conditions why and I was totally satisfied with her explanation. It is good to have such representatives who speak good English

1 year ago

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Jacki Grandey Rocky River, OH

I had a tumultuous experience with my last claim where I spent hours (and so did my tech) trying to get this resolved. I would have given a 1 star rating, but because it was finally resolved and I was reimbursed the majority of the cost, I’ll give them 3 stars. Major takeaways from my experience- they reserve the right to close out your ticket with the tech you’re working with and get a second opinion from a new company. This was very frustrating as we were already without a hot water tank for days (working with a great company that was trying to help us) when they tried to reassign the job to a new company- starting the process over when we were desperate for hot water. It was finally resolved and we were able to keep the company that was already scheduled to replace it that day. I’m going to keep my warranty for the rest of the year, but one more issue and we’re out.

1 year ago

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اكراد اكراد

Best people ever!!! I had a problem with my heating system, i called them on Saturday, Sunday at noon my heat was working !! I have a little girl and we couldn’t stand the cold 🥶 they send me good professional people!!! Thank you so much never disappointed

1 year ago

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Michele Solowsky Fort Lauderdale, FL

Michele S was such a pleasure to work with. She provided us with answers to all our questions. We appreciated all the offers she went over with us as well. She is an asset to your company and my husband and I truly appreciated our time with her while she was assisting us.

1 year ago

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Shirley Cassville, NJ

Making a service call for repairs was simple. I had a plumbing problem with my toilet, within 24 hours it was repaired. The plumber was professional and friendly. He left my home with all repairs done and cleaned up! I highly recommend Choice Home warranty!

1 year ago

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Susan Kenney Sarasota, FL

All of the five gas burners on our Wolf cooktop stopped working . CHW had a tech from Netgroup out the next day. Playmond was very knowledgeable and a nice guy. He ordered a part and was back the next week to install it. Very happy.

1 year ago

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Wanda K Hunter Savannah, GA

They explained everything that I inquired about, and recognized the fact that I am a senior and on a fixed income. I the rates did not make me feel like I was being taken advantage of. I feel a little secure, but just know I have my eyes open and I am a senior but I am sharp.

1 year ago

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Elizabeth Maldonado Honolulu, HI

I had a problem with my icemaker that was fixed, 3 days later the water dispenser stopped. I had to pay another service fee to have it fixed! Looks like there is no warranty on the work for the same ice maker, even tho there was not problem before the fix. My repair for my leaking faucet (almost a month) not yet scheduled. My toilet also is scheduled and not scheduled. Plumber said, waiting for parts. Why not use the hardware stores we have here on the island! We have done repairs before with not problem getting parts!!! My water is still leaking and I'm sure my water bill will show it! I am disappointed with how long it takes to get a repair done in a timely manner . I would like a rep to get in touch with me about these matters, and whether Choice Home Warranty is really providing the service a customer wants and needs on a timely basis.

1 year ago

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Gordon Evans Charlotte, NC

So far, all of the previous technicians chosen provided quality and respectable service. All of the technicians provided a level of understanding what the issues were and explained the resolutions. Also, added future tips to prevent future failures. Great job!

1 year ago

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Carol Lasky Port Orange, FL

We have had Choice Warranty since 2016. Every time we have placed a claim, we have been totally satisfied with the companies they choose to serve us. At times when they couldn't repair, they replaced the appliance. We have recommended Choice Warranty to many people..

1 year ago

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CP Malone Woodbridge, VA

So far so good. The rates are amazing and, I am hoping that what I have researched and heard from others is in fact what I will get from this company. I am too new and thankfully I am not in need of any services yet with them. So how they handle claims is still yet to be determined but, I like what I have experienced thus far.

1 year ago

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Michelle Phoenix, AZ

I like the payment options. I like how they allow me to pay 3 years in full to decrease my service fee. I like how I can file a claim online and I get a fairly quick response. I do not like the hold times. I have had some claims denied which I think should've been paid but most of my claims are paid (fortunately because I know which items are covered and which are not).

1 year ago

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James Gavitt Dunmor, KY

So, although the stirrup is pretty good, when you’re working a claim, they make it a little tough to find somebody. Working the claim online seem to be pretty easy and got the approval as fast. The problem comes in to the fact that I’ve done my business got the claim approved and here it is a couple months later and I still haven’t been reimbursed. I had to use the find somebody yourself part because choice home warranty couldn’t find anyone to come out. Hopefully I’ll be reimbursed soon. If so, generally I’d recommend them but plan on having to manage it yourself and not someone from choice home warranty.

1 year ago

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bridgette toth Jasper, GA

My Sears technician was so friendly and courteous. Even after having to wait over a half hour for the approval, he was pleasantly patient and provided great feedback about how the issue could be fixed and avoided in the future. Very friendly and honest :)

1 year ago

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Mary Anderson Summerville, SC

Very Satisfied with them. Have had two claims, one for dryer and one for washer. Both taken care of within 7 days. Parts needed to be ordered and then repair man from L & K Appliance came and my washer and dryer were both back in action for the Christmas holiday. Was very happy.

1 year ago

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Charlene Collins

Josh is quite the salesman and he is very knowledgeable about Choice Home Warranty's coverages. Josh made a special effort to give me the most value possible, allowing me to lock in a great rate for the next 6 years. Just hoping that Choice Home Warranty is capable of fulfilling all of Josh's promises.

1 year ago

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Hana Honolulu, HI

Once a repair request is submitted, CHW announces it to in-network contractors online. If none of them signs up for the job within 24 hours, CHW allows me to choose an out of net-work service provider. I appreciate this policy because it means CHW cares about the job gets done in time. I wish CHW would consider letting the clients to rehire previous CHW in-network contractors upon receiving job request. If this can be done, CHW desrves 5 stars.

1 year ago

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Debbie Esker

The man who fixed my dishwasher was so polite and knowledgeable. I am grateful. I must say that this was the second attempt to get my dishwasher fixed. The first time the assignment was given to the wrong company. And this time the telephone number that was given to the technician was my realtor. A little Bizzarre.

1 year ago

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verin nesbitt-wescott Jonesboro, GA

The technician was courteous, knowledgeable and worked fast to complete the task with the refrigerator. The respond time with the reimbursement for the refrigerator acceptance email was fast, less than 24 hrs! Still on the lookout for the reimbursement email. Refrigerators are not cheap trying to get them while they’re still on sale . I hope! Other than that I would say services good! Thank you choice!

1 year ago

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Craig Guice Houston, TX

First I want to thank K6 Cooling for coming out and fixing my ac unit. He was very courteous, prompt, and very professional. He got the part that was needed the very next day. And when he got it he came right over the next day and took care of it. I would highly recommend Keegan and his company to my family and friends.

1 year ago

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John Kyees Columbus, OH

They did a nice job and came back even when I was wrong in assuming the furnace was still not working. The room in question was a gymnasium and it took a long time to warm up so we assumed that when they left and it wasn't warming reasonably quickly that it hadn't been fixed. However, over the course of two days it began to warm appropriately.

1 year ago

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Laveda Clarke Alice Springs, NT

Choice provides outstanding customer service and making a claim is extremely easy. I've been a member for several years now and never been disappointed. They companies they work with are very professional. I definitely recommend them for your home care.

1 year ago

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Dorothy Cooper Los Angeles, CA

No l haven had Choice Home Warranty, but the service I do have came with the house and I had to find my own person to do all the repairs and then pay it myself and then I’ll send them the list of everything and then wait for my money and that was really stressful for me because , I’m here in the town. It’s just so much easier with choice warranty. They have the people all I have to do is make money payments. I’ll pay it. Are you the pay one year and they and just called him and let them know his problem is they come out and fix it. It takes all the stress away.

1 year ago

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Donna Ballwin, MO

My daughter arranged this service for me and I didn't know what it covered. Over the year, I called on them twice and both times they helped me with repairs, The first time I didn't know they could have helped me and I needlessly spent way too much money to have my garage door opener replaced.

1 year ago

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Gary F

They are very easy to deal with. Very efficient and helpful when you contact them with a need for repair. Always assign a company and technician within 1 day. The companies they deal with have all been good and efficient in their fields. I have been with choice for over 6 years and am very satisfied.

1 year ago Edited January 10, 2024

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Clayton Abernathy Oklahoma City, OK

Since I can only evaluate my opinion based on the information on website and the enrollment of my warranty. The website was easy to navigate and there was good information. The monthly cost is better than the one I had previously. However, the price of a home visit is more. I was impressed by the extent of the coverage. Much more than the previous warranty. The enrollment was easy and the real evaluation will come with the first customer service call.

1 year ago

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Vincent Hill

The home warranty has paid for itself with the replacement of our garage disposal, and the repair of the ice maker on our refrigerator. Excellent service with very prompt response and follow-up. Extremely happy with our decision to purchase a home warranty through Choice Home Warranty. Peace of mind.

1 year ago Edited January 10, 2024

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Bob P Atlanta, GA

Technician arrived on day scheduled--although a few days after call for help that for a critical problem like heat or water and not a broken washing machine could have been an issue--found the problem with a diagnostic test, had the replacement part in his truck, and fixed the washer quickly.

1 year ago

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Jackie Meyers Garland, TX

Technician arrived right in time. Got to work immediately. Had the heater up and running in a reasonable amount of time. Let me know exactly what was wrong and that todays fix was temporary until he could get new coils to replace our bad ones.

1 year ago

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Debbie Sutz Calabasas, CA

Choice is unlike any other home warranty company I have ever dealt with and, as a real estate broker, I have dealt with many. They are FAST, professional and easy easy to work with. I am so deeply grateful to have my clients be HAPPY working with a warranty company like Choice!!!!!

1 year ago

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DameDollars St Louis, MO

I think is a great home warranty company to have. Each time an item broke in my house and I reached out to them, the were prompt about getting me a technician scheduled to come and diagnose the problem. They were quick to get it fixed and they even get back with you to make sure I was satisfied with the services I received.

1 year ago

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Dale Letson St Louis, MO

Choice H W Has always been helpful and understanding as to my problems and willing to help in any way they could. They have never told me NO !! They have always taken care of my problems as promptly as they could. I would recommend them to anyone

1 year ago

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L.C.G. Mauldin, SC

I like the peace of mind with having a home warranty. I've had CHW for many years and have used this warranty quite a bit. I've had a dishwasher, dryer, washing machine, stove and garage door motor replaced. The customer service is ALWAYS EXCELLENT!

1 year ago

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Constance Brown Kansas City, MO

The technician seemed thorough and very pleasant. I dislike the length of time it is taking to repair my machine. The parts when ordered I asked to send them to my work but he wouldn't do that. Instead they were delivered and put on my front door step in plain view of everyone. I was supposed to be mailed a water pump and a belt. All I got was the water pump. I have mobility issues and it is hard for me to lug my clothes to the laundry mat, so this has really put me out. Not happy with that.

1 year ago

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Myeisha Indianapolis, IN

After a bad experience with speaking to someone at Choice Home Warranty, I decided to call right back in hopes of getting someone else, which I did, Rob. Rob was amazing with answering my questions and working hard to find me the best rate. He was able to beat the quote I was given from Liberty Home Guard, and I am happy with my experience.

1 year ago

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Gary Cline and Sharon Hoyt North Las Vegas, NV

We have been with Choice Home Warranty for almost 3 years and are very please. We can either request service on line or my phone. Either method results in a prompt response with a technician scheduled to come and fix the problem. Whether garbage disposal, ice maker, microwave, air conditioning or plumbing, we have received excellent service.

1 year ago