Name: Choice Home Warranty
Rating: 3.8

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Theresa

Good customer response. Good pricing. Thank You

1 month ago

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Edward EEK Austin, TX

Being able to not pay full price to get things fixed.

1 month ago

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Selma Cheng Honolulu, HI

Eye dast service and very good customer service.

1 month ago

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Mu Lah Omaha, NE

I make a mistake by having warranty end of the day you pay more. You have to pay for warranty + service call fee + new appliances.

1 month ago

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Tammy Laneaux Lafayette, LA

A warranty company that doesn’t cover necessary repairs is not what I was looking for. My premiums are paid, claims should also be paid

1 month ago

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Jessie Neil Choctaw, OK

The tech was friendly, professional & knowledgeable

1 month ago

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Brunny Hemet, CA

It's my first claim call but they were very helpful and quick.

1 month ago

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Bonni Meis Norwalk, IA

This company is more reasonable with the same benefits.

1 month ago

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Tony Lamb Russellville, AR

Price, professionalism, courtesy, and service

1 month ago

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Reginia Hughes Melrose Park, IL

I like the special offer provided to me.

1 month ago

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Jeanie Hill Rockingham, NC

Great, fast friendly services , value for money

1 month ago

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Edward Moore Greensboro, NC

Representative took time to explain options.

1 month ago

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Adele P Miami, FL

Ease of appointments. Only downside is negotiating replacement price.

1 month ago

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Janice Brown Lumberton, TX

The associate who took my call did not put down the correct problem, so it is unresolved.

1 month ago

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Sharonda Atlanta, GA

Timeliness, professional, customer service

1 month ago

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Charles Boatright

I don't like anything about the program. Either the technician is not qualified or you pay the $75 for a denial. It was truly a wasted of my money.

1 month ago Edited April 3, 2024

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Dennis Michael Jaron Las Vegas, NV

excellent service and scheduling would recommend to anyone

1 month ago

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Bill Ledbetter Yantis, TX

Like service provided. Don't like trying to deal with claim over the phone.

1 month ago

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Freep one Berkeley Springs, WV

Communication, punctuality and willingness to explain

1 month ago

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Linda Stephens Hampton, GA

I liked the quick response of the company

1 month ago

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alan l Sun City, CA

they select a qualified contractor and arrange for repair.

1 month ago

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Manohar R Avula Aldie, VA

I’m satisfied with the help & options offered

1 month ago

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Randall Woodard Fort Worth, TX

The guy on the phone really helped me out on my problems.

1 month ago

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Ragina Bunton Chicago, IL

Someone recommended CHW to my daughter and she did a 3 way call with me and Elliott from CHW. He answered our questions and gave me a promotional offer. My condo insurance doesn't cover appliances. Now I'm happy to have good coverage at a good price. My daughter owns a 3-flat building and is considering to change from her present company to CHW.

2 months ago

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Verified Customer

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Anonymous

I had a plug go out, so they came out and they fixed it.

3 months ago

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Tony Ha Houston, TX

They sent me a bad technician. Took them multiple time to fix the problem.

3 months ago

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Joanne

Repair has not been completed! Please inform us when this repair will be completed!!!

3 months ago

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Verified Customer

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Jesse

I'm still waiting on my current problem that I have right now with my dryer.

3 months ago

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Warren Troutville, VA

Lost our heat in so freezing weather. We’re not responsive or easy to work with to resolve the issue.

3 months ago

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Verified Customer

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Yvonne Atlanta, GA

I don't trust their judgment of technicians who are supposed to be certified. I wish I had a better choice.

3 months ago

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Verified Customer

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Kevin Lester Trussville, AL

Job well done, but rescheduling is a pain

3 months ago

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Sean

Repairman offered fast & professional service.

3 months ago

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Tom Behrendt Surprise, AZ

they react quickly and efficiently every time

3 months ago

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Verified Customer

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Lance Phoenix, AZ

Can't get any service on my HW heater...been waiting since the end of October when original claim was filed.

3 months ago

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Sandi S

Deborah King of P3 plumbing Service repaired my shower pipe and shower head. She was very conscientious and took the time to explain what was wrong and what she was going to do. Very professional it was also a joy to have a personable repair person

3 months ago

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Connie Eldridge Romeoville, IL

I liked that he was very professional and concerned about getting my mainline opened. He treated me with respect and spoke to me in that manner. His overall demeanor was very nice. He explained to me what he was doing and listened to me and didn’t talk over me. I really like his calmness.

5 months ago

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Diane Giles Los Angeles, CA

Phil M is really good at explaining the process. Gave me a great price that I was confortable with and answered all my questions. I would have no problem giving a referral in the future to my friends.

7 months ago

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Robin Killeen, TX

Never had a repair done but this review is about trying to cancel service. Had them for one year and when the contract was up I called to make sure it would not renew. Was told it would not but then they charged my account and told me they would not refund my money. Had to dispute with my bank to get my money returned. Was very disappointed in their practices.

8 months ago

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linda isbell Atlanta, GA

The fast and efficient way that they work to resolve any warranty issues is fast with detailed instructions regarding the repair work and service providers. Much better and improved

8 months ago

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Rekha Desai Palo Alto, CA

Very professional and quick responses. We are very happy with Choice but the contractor they have are not easy to contact and appointments are not easy to schedule. Hope that can be improve. I would recommend anyone to buy Choice Home Owners insurance.

8 months ago

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Jacques Bredius Kansas City, MO

Dislike your automated system. Prefer to talk to a human. Because when it asked me who the manufacturer was, I kept telling it that it was Whirlpool. Did not know what Whirlpool was. Had to repeat over and over.It also didn’t understand microwave/ oven combination. Very frustrating!

11 months ago

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Verified Customer

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Michael Gilbert, AZ

Warranty coverage and exclusions well-defined, easy to follow. Choice was very prompt in response to a water heater failure and replacement. This included remediation and water damage repairs. The plumber from Sage and contractor Western Skies Restoration were both recommended by Choice and also did great work.

11 months ago

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Verified Customer

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Katherine Knoxville, TN

I feel that I saved money. However, I disliked being caught in the middle between CHW and the repair company. Most independent repair men do a good job, have problems with CHW as well. Due to this situation, takes a month or longer to get anything repaired. Most of the repairmen come from 45 minutes away. They get approval but don’t want to go that far for one job. So they wait until they can do several at a time and if they don’t get to your repair that day then the wait is weeks longer. I have heard they give very little for the appliance much less than an insurance adjuster would have to pay.

11 months ago

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Verified Customer

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Allyson Rush

I really like them. Sometimes I forget the payment, and they're very patient on that. They also get somebody out here to fix things as soon as they can, and they're also very flexible if we need to reschedule or something. So we like that too.

11 months ago Edited January 10, 2024

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Verified Customer

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S V E Glendale, AZ

Prices are better than other home warranties I’ve had when I do the 3 year deal. Most things have been covered. A little slow responding with service people but I assume that’s everywhere since the pandemic, but I get better responses when I correspond via messaging. Long hold to get through to a live person. Overall satisfied. If prices stay reasonable I will stay

1 year ago

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Verified Customer

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Ashley Witrago

Submitted my issue, got confirmation the received it. Got an email later that day with company that would come out and got an appt date of less than a week out ( non urgent issue). The company that came out was very professional and fixed issue quickly. Nothing bad to say

1 year ago

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bryan benson Landing, NJ

He came and flushed the hot water heater, nice guy. Asked to use my ladder and my hose to connect it to drain out my basement door. There was no other diagnostic or cleaning of the hot water heater, as I am sure we have some lime build up. With use, we will have to see if the flushing/draining of the hot water heater will make the difference or if addition cleaning of the bottom of the hot water heater is/was warranted. Tech said that he was going to have his company to contact me about putting in a whole house lime filter. They have not done so to date. Hinted it would be by EOD.

1 year ago Edited April 25, 2023

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Debbie Nix NV

Let's really review when I need to use it. Just joined yesterday, price was good. The salesman Matthew was obnoxious, by the way I called them. Wanted to know some coverage details and continously got what's holding you back all we need it a CC . I explained I needed to speak with my husband when he got out of the shower. The guy kept pushing like a car salesman, it was crazy. Depending on where you look Choice has great reviews, then another site they are horrible. I will post a review after I have tried dealing with getting whatever fixed. To ask me to review now is obsurd especially with that kind of salesman.

1 year ago

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Eddie Muller

I have made one claim on my plumbing system. I got results from one call. They responded and I got an appointment on the next working day. The plumber came out and had the situation repaired within three hours. A job well done.

1 year ago

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NancyforCHW Sarasota, FL

This rating is ONLY for the technician from “A Breath of Fresh Aire” and NOT for CHW. I spent hours on the phone trying to get a tech out to no avail. CHW has still not provided me with a tech they would pay for work needed. Very disappointed in the way matters are handled.

1 year ago