Name: Choice Home Warranty
Rating: 3.8

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Robert Meredith Temecula, CA

I'm concerned about the service fee, which was $10 more than the original price of $75. We weren't informed that the price would increase, and that's unsettling. Another issue is that the repair person has to come twice - once to investigate the problem and get approval, and then again to make the repairs or installations. This seems like a waste of time and can sometimes end up costing customers more money, such as in the case of a water leak or if household functions are not met. We chose Choice Home Warranty because of the great reviews of its customer service, but we've noticed that there is room for improvement. We hope that these concerns can be addressed so that we can continue to appreciate the benefits of being your customer. Thank you, and have a great day.

1 year ago

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Misty Craig Pryor, OK

The technicians were able to come out the day I started my claim! They were punctual and efficient. They even had the part with them, which is great because I could not remember the brand of my dryer when I opened my claim. They cleaned up their work before they left. I could not be happier.

1 year ago

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Christopher Roberson Baltimore, MD

Kozmic HVAC technician was very professional and pleasant to work with. His energy that he embodied was one that you know he takes great pride in his quality of work. I appreciate how he thoroughly explained what the issue was with my system in making me understand what was the cause and effect.

1 year ago

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Kathy Hamilton Jacksonville Beach, FL

They’re right on it from the moment you put in a claim you get an immediate response and the people they connect you to are very efficient and go out of their way to get it done right. If they have to come back they do and it’s always just a one time fee for a claim till it’s fixed

1 year ago

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Michele Slate Days Creek, OR

Would much prefer to speak with a person when filing a claim as it isn't always easy to explain what a problem is from prompts that are offered The person who was recommended to do the work on my washing machine didn't seem to have much experience and had to look up on her phone what the possible problem might be. She decided it was a part that needed to be replaced and had to be ordered. I have still not heard back from her about if or when the part might arrive or when she might return. I subsequently looked at past reviews on her company and they were all 1 or 2 (at the most) stars, with the same kind of complaints as I have just listed. My question is, why is Choice Home Warranty still using this company when I know that they have other vendors in my area that I know are reputable.

1 year ago

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Deeatra Atlanta, GA

Choice is very reliable. When I placed my claim they called back immediately. The repairmen that came out has been on time and professional. I recommend Choice WARRANTY to all my relatives and friends. I've been using Choice for several years. Choice gave me the best overall price compared to other companies.

1 year ago

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Pat Casey Fleming Island, FL

There has been two times that Choice Warranty had to send out another service call on jobs that were not fixed correctly. I’m very satisfied with Choice Warranty services and will continue to have my Home Warranty with Choice Warranty.

1 year ago Edited August 28, 2023

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Joseph Greensboro, NC

We called for our dish washer leaking; service was scheduled for the next day. Tech came for service call, found the problem immediately. Also told us how to keep it from happening again. The tech had been here before, and I like the continuity of repair services.

1 year ago

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S Thiel Las Vegas, NV

We have had Choice for about 6 months now, and they have approved the work that needed to be done on various issues we have had (spa heater, plumbing, irrigation), so the approval process has gone fine. The problem with Choice is that they do not have contractors that are good at responding to warranty claim requests. I have had to wait 1-2 weeks before I get someone "assigned" to our claim. Some contractors have not been on time or had to reschedule (like we are not as important as regular customers) I have received emails from Choice stating to please wait "while Choice is waiting for a contractor to respond to the claim". It seems they don't have steady or a consistent stream of contractors under their warranty system/contract. So I am not sure if we will continue with this company due to having to wait. We have been fortunate so far that our issues were not emergencies, but not sure if we have something serious (airconditioners, leaking, etc) we would be happy.

1 year ago

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Ang Melbourne, FL

I was very pleased with the company that came out to check my AC. I was worried because the reviews of the company were not good at all, but Choice reassured me if I wasn't happy they would find someone else. Well that was not needed.

1 year ago

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Kyle Lowrey

So far I have filed two claims. The first one, a dryer issue, has been a far from pleasant experience. But, I am waiting to see the ultimate conclusion which could change my mind. Stay tuned. The first appliance tech was not very good and only diagnosed one of the issues we were having. The dryer ended up going out completely while we waited for parts. If I remember correctly, we filed the claim on 2/3/23 and I ended up having it fixed myself on two 2/3/23. I ended up having to get another business to fix the entire thing and I am currently dealing with the reimbursement process. The claims people make this process sound very difficult and frustrating but the resolution people make it sound easy and straightforward. I will see how it works out. I just filed a claim for an AC issue so I will wait and see how this goes. As far as the people I have dealt with people who are very helpful and people who are far less than helpful. So I give them a 75% approval as far as that. I don’t let the less helpful people change my opinion. I hope everything works out and I don’t regret this decision.

1 year ago

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Ernest Memphis, TN

Some of the contractors used by the company are substandard in how they deal with a claim, their technicians don’t seem very professional. I have had problems having them communicate with me on what they are doing and fail to return phone calls or texts. It is very frustrating to not know what is going on and when the repair will be completed. I have checked reviews about these companies and find they have very poor reviews. I would suggest Choice Home Warranty remove these companies from their repair list since they are not reliable and cause much frustration to the home owner who has to deal with them.

1 year ago

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Sonya Nashville, TN

1 year ago Edited January 10, 2024

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Ellen

I foundd Choice to be reliable. When I had problems for the most part they were dealt with quickly. I had a serious issue wity my refrigerator. The plus side is that they actually reimbursed me for a good portion of a new one. The downside is it took the refrigerator breaking down 3 times before this was resolved. I would prefer that they have the same technician come for related issues. For my 3 visits dealing with my refrigerator I had three different companies. Overall I would recomend them as a good way to cover your needs at a reasonable price.

1 year ago

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Karen Spring, TX

I have had Choice Home warranty for over 5 years now and have never had an issue that wasn't corrected. They are thorough and friendly, and you definitely get your money's worth. I don't think I could be any happier with anyone else!!

1 year ago

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Larry Coeur d'Alene, ID

I have made two claims with Choice Warranty. The first I wasn't pleased with. Was told it wasn't normal wear and tear. It was a air duct that had collapsed under my house. How is that not covered. It only cost me my deductible and the repair person was good and quick. Making the repair after going for parts. Second claim was for a stove repair. This claim was handled well. The tech. called before arriving.Arrived on time and made fast work of the problem. I will renew the warranty, at the end of contract, for a forth time if the cost hasn't made it to costly.

1 year ago

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Zach Fishers, IN

They do what they say they are going to do. But not really. They cover what they say they are going to cover, but sometimes it takes months to get your problem resolved because you have to rely on their booking system - which is - well - worse than trying to call a taxi cab these days (which makes me sound old and I am not which is the point of this comment). Sometimes they show, sometimes they don't - why - because you shouldn't be using old ways of doing things. And since they use crappy vendors, you are stuck having to have issues fixed more than once. I have had that happen more than once - and Choice is of absolute zero help in that scenario. However, when the day comes when I need something massively expensive repaired, like my HVAC - I am hoping it will be worth dealing with them for the last 5ish years. And lastly, and possibly the worst thing about them - when your premium is due about 4-6 months out - they will start blasting you with Spam emails and calls to renew. I block them and send them to Spam, but it gets to be up to 3 times a day, and it is super annoying.

1 year ago

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Michael Las Vegas, NV

I like the program, but the Plumer that was sent out was a rip off. First was the $75.00 co-pay (More than acceptable). Then came the $275.00 to change a shut off valve and finally the $400.00 for parts and to haul away the old water heater that I have to agree to beforehand! Shouldn't the shut off valve be part of the $400.00 in parts???? The only parts they installed were two hoses, an exhaust pipe and a drip pan. So, I end up paying $750.00 for a Water heater that I could get for $700.00.

1 year ago

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Isaiah Toussaint Jr Houma, LA

Filing a claim is very easy but the wait for a repairmen is unreasonable long. Two claims I filed i was offered to find my own repairmen, pay, and wait for a reimbursement from Choice Home Warranty. Isn't this is why I have this warranty in the 1st place because it is easier for me to pay 65$ service fee than 300$ 400$ or maybe even more and then wait for a reimbursement. What if there is a limit on what they would pay me back for. (Ex. Repairmen service fee 65$ + the repair 300$ 500$= 865$ total. And they CHW only approve reimbursement for 200$) #imjustsaying. Is it worth to keep this service? My husband says let's try it again and see what happens. As for me I'm ready to drop it & try another company.

1 year ago

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Donna Kingston, PA

I was a little frustrated because it was 2 days and they weren't finding a contractor for me. Your better off going with a contractor that you pick and is willing to fill out the reimbursement forms which i did because it takes too long for them to find one for you. My reimbursement check came alot sooner than expected.

1 year ago

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Gator Bill Miami, FL

Received quick response to initial claim. Service provider was also quick to reply to request. Service provider was very responsive and made immediate repairs within 1 day. Very happy with the 5 star service I received. Thank you.

1 year ago

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Ruth Austin, TX

I was pleased with my problem. I needed a new washing machine and Choice Home warranty said they would pay $343. towards another one. They would send me a check in that amount which I have NOT received. If I do not receive that check, you’ll be hearing from me as to how I feel about this company.

1 year ago

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Newton

Choice Warranty did an excellent job fulfilling their obligation to us as their customers. They found and sent excellent professionals who agreed to come to our rural area. They each were pleasant people who did a fine job. We are very happy with the results and will recommend to everyone.

1 year ago

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Evelyn Millender Moss Point, MS

His knowledge of the air conditioning system. He explained everything clearly and was very professional. He explained how we should be adjusting our thermostat that will make the system more cost effective. He was extremely helpful. Thank you for choosing him.

1 year ago

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Jan DeBlieux Bastrop, LA

I liked and appreciated Albert’s assistance when I called. He answered all my questions very professionally and efficiently. He gave me all options and packages available and allowed me to choose with no pressure. Thank you and I will tell friends and family about your home warranty.

1 year ago

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Mario Howard Ashburn, VA

If you had asked me a few months earlier, I would've said that the service has improved greatly since COVID. I still believe the quality of service providers has significantly increased. However, the lack of getting someone on the phone to assist with a claim or with an attempt to explain your issue is still s struggle. The last rep I spoke with blamed me for incorrectly placing a claim for the wrong part. I noticed my ceiling cracking with mildew, so of course, I reported that my wall had damage because that's all I could see. When the contractor arrived he was extremely courtesy and friendly; however, his services didn't include finding the source of the ceiling damage and when I spoke to a rep she was extremely rude and pretty much said I should've known it was a plumbing issue. Nevertheless, it was discovered to be leak from the hotwater tank leading to my master shower and I was told by the tech that the leak was cause of my damage. I would later inquire after not hearing back from Choice to be told that the diagnosis was still under review on 2/16 and today is 3/28. Not a call or email; however, I'm pretty sure it is automated, but when I reviewed the notes today it said that the plumbing issue has been resolved. That is accurate; however, my ceiling remains damaged.

1 year ago Edited March 29, 2023

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Dawn Thurman St Louis, MO

The process to put in a warranty request is super easy. The tech that came out realized another part was causing our problem, got approval to replace and is coming back to fix. I appreciate him taking the time to look for other areas that might be causing the problem and getting it fixed right.

1 year ago

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Donna Babao Pope Valley, CA

I just finished signing up for the Choice Home Warranty program. The representative was very helpful explaining how the warranty works including the co-pay cost of having a technician come out to check and repair or replace an appliance. He also covered the monthly cost and reduced cost one to three year payment options. I did sign up for the the warranty program under the monthly payment option and am looking with any service people that need to come to my home.

1 year ago

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Galen Lloyd Huntersville, NC

Have used service several times. Service depends on who the case is assigned to. I've had some really good technicians and some who make appointments and don't show up. Sales practice is deceptive. Salesperson failed to mention if they're unable to repair something they pick an arbitrary amount and issue a gift card and you have to handle your own replacement. I had to pay $200 over the amount they allowed to replace dishwasher.

1 year ago Edited January 10, 2024

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Darrell Johnson Atlanta, GA

I enjoy the patience and professional work that Choice Home Warranty provide. I was surprised by the no nonsense that attitude that I was given. I was able to call and change some appointments because they were made so quick with the technicians.

1 year ago

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Michael St Louis, MO

You addressed my issue quickly. The person you sent to do the work was kind, respectful and very professional. The work was done fast and what was told me was the charges for the work was exactly what was charged. Thank you

1 year ago

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Robin Gravely Riley TN

I like the ease of using the service when needed. I have never had any issues when I've had a situation that needed attention. The customer service has been unmatched. Getting Choice Home Warranty has been one of the best decisions I've ever made! I referred a lot of people and will continue to do so!

1 year ago

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Wanda and Dan Laguaite Corpus Christi, TX

Thank you, thank you, thank you. The whole ordeal of a whole house plumbing situation was covered. All we can say is Yes! We are so pleased with the response of Choice Warranty sending an excellent company to complete the task in 15 minutes. Plus, letting us know how to alleviate the future problems. We couldn’t be more pleased. Many thanks!!

1 year ago

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Hugo Martinez Stafford, VA

My furnace was not working and the contractor you scheduled responded the next day. That was very prompt and since the weather was below freezing in our area we needed help you guys were there for my family and me. He found the problem very quickly and got the furnace working almost immediately. Thank you.

1 year ago

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Stephen Hurter Dallas, TX

Things went exactly right this time. From opening a claim to having our disposal replaced took only 2 days. The service tech was excellent , correcting mistakes the original installer had made. We bought a 3 year warranty- glad we did.

1 year ago

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Tom Dallas, TX

Our warranty tech was: — clear and helpful in his pre-visit phone calls; — arrived, with his trainee, on time, polite and respectful! — listened patiently, fixed little things quickly, taught us new “how to…” steps gently; — and finished up quickly! We’re grateful!

1 year ago

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Edmonia Evans Sugar Land, TX

I was able to immediately create a request for service via their website. It was easy to access and set up a service request. The information provided was insightful and clear. My request required two visits because of a part needed to be ordered. Choice reset the return visit and all was handled easily. Only one visit fee was due and paid.

1 year ago Edited February 22, 2023

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Jeffery Peterman Grafton, OH

The company for which was chosen to do the work for my request was awesome. From first time contacting me where very professional. There service man showed up and was totally awesome. Well recommended for anyone looks for the best home warranty.

1 year ago

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Joe Anderson Temecula, CA

As I was completing my online request for a price quote, I received a phone call from a very nice man from Choice Home Warranty. I was presented with an exceptional offer for coverage. I accepted the offer for a one-year policy and feel very good about the peace of mind this brings.

1 year ago

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Janna Baah Woodbridge, VA

Choice has been my trusted source of home appliance repairs for few years by now. The online claim process is very easy and technicians are usually the expert class! I’m very satisfied with the Choice and highly recommend it to every home owner.

1 year ago

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Loretta horowitz Palm City, FL

Your company is very professional. Your employees are also professional, friendly, and knowledgeable. I’ve had one claim with your company and was very satisfied with the results. I have talked to people about your company.

1 year ago

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Larry & Cristy Massillon, OH

Great representative that gives you all the information you need in a concise manner to allow you to make the best decision. Works with you on getting the best deal possible, and was not pushy or make demands to get your deal.

1 year ago

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Virginia LaPlante Stuart, FL

The jury is still out on my complete satisfaction on your end of customer satisfaction, however, I did get a call from the case manager Jaime, who was very good at truly trying to resolve my issue. I just purchased your total package back in July 2022 and this was the first time I used the claim process. The website you provided didn't do a very good job of tracking the transactions and thusly, missed efficiency and getting to an end point. Looking forward to future good experiences with your company.

1 year ago

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Kimberly Peterson Memphis, TN

I Kimberly Peterson rate and give Choice Home Warranty a five stars. Whenever, I call or put in a claim for a home repair. Choice Home Warranty always answer my request on time. And send out the best professional team of technicians. Thank you Choice Home Warranty. From a loyal customer.

1 year ago

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Kenneth Goodman Smithfield, VA

The representative was kind and considerate. He was able to give the best price for my money in these hard times. I was able to compare the company that I was with to this company and Choice Home Company was the best company.

1 year ago

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Best company.com Sussex, NJ

I spoked with Rep. Joseph, who explained everything that we were looking for our home warranty! So hopefully after receiving all paperwork with complete coverage package for $52.53 per month will be awesome! Thanks Joseph, you are amazing!

1 year ago

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Joe Jurosky Salem, OR

i appreciate Choice Homke Warranty's fasdt response to my claim. I hope that any future claims, concerning my pool, can be looked at by James with FSL Pools. He has taken care of two calims approved by Choice Home Warranty and has been very responsive and done a great job in fixining my problem.

1 year ago

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Calvin Summit, NJ

Your tech came and diagnosed the problem. He had to wait over an hour to get an answer from your corporate people. There were three separate issues but they repeatdely mad the mistake of grouping the Bathroom and kitchen problem together and trying to deny the claim. I even spoke with your Customer service and was on the phone for over a half hour. For such a simple issue it turned into a lot of bad advertising for you. I hope you don't take this as complaining but constructive criticism to better your service. I still have over a year left on my contract and I am already thinking it is not worth calling you because it seems to always turn into a comedy of errors on your end and I could save time calling someone else, but I want.

1 year ago

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carol neumann Bullhead City, AZ

I am new and have not had the opportunity to request any service. I just signed on. Celso S was the person who I spoke with and he was very helpful in my decision to sign up with Choice. I appreciate the time and information I was able to receive from him, very pleasant and comfortable to talk with, Thank you

1 year ago Edited January 10, 2024

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Karam Noufal Dallas, TX

I was skeptical at the beginning to use choice home warranty , but after the great experience i had , i recommend them for every home owner. They are friendly, professional ,very responsive and do what they promised to do .

1 year ago Edited January 20, 2023