Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Mike Rose Overland Park, KS

With the exception of having to wait a week and a half, the plumber was nice, and very professional. The first visit, he looked at the job. he explained what needed to be done, took CHW's fee and made the appointment to return the next day to do the job.

1 year ago

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Verified Customer

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Tommy

The actual service has been fine - I'm happy with the value proposition offered. However, what is unacceptable is their non-stop incessant email marketing (literally 3-4 emails per day promoting offers to buy a home warranty.) I'm already a customer!!! It's beyond annoying especially in light of my attempts and requests to get them to stop sending me these emails. The company lacks listening and professionalism when they won't remove a current customer from their sales and marketing lists.

1 year ago

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Verified Customer

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Jennifer Abner Winchester, KY

I have 5 stars now since my claim has finally been taken care of. At beginning of claim, which took almost 3 weeks to get someone to my house to fix. They finally did send someone to fix my heat/air and they did a fantastic job and were very knowledgeable. Thank you choice home warranty for sending these people to my home!!!

1 year ago Edited May 15, 2023

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Verified Customer

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B Try

The personnel were cordial and knowledgeable. The first estimate of time to complete the job from start to finish was a bit short, which I thought it was at the time we were talking. Therefore I was not disappointed when it took extra time to get delivery. The installer did an excellent job of removing the old and installing the new water heater!

1 year ago

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Verified Customer

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BUDDY Fort Wayne, IN

I have been with choice home warranty for over 5 years and in that time I have had only two times when I needed their service. They gave me great responses and my problems were handled very professionally and they asked if everything was ok. I appreciated their concern.

1 year ago

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Lisa Lee Niagara Falls, NY

I dislike the fact that the warranty would rather try to “fix” junk that is going to end up needing to be replaced anyways; instead of replacing it. The cost of the warranty and the fact that it’s a “fix” only kind of policy seems rather high priced. I paid for the “top of the line” and added on pool and spa coverage. Seems I’d be better off putting my money into a “HOME Repair Account” because I had to pay regardless. Ultimately, I blame myself for not researching the policy further before purchasing and I also blame the warranty company for not really being honest about the coverages and letting me waste money.

1 year ago

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Milton Fritschle Jacksonville, FL

Chris was very helpful during the renewal process. However, I printed out the sheet showing the new contract and it shows my contact term of 08/03/2011 -10/03/2023 which of course is incorrect. I would like the company to send me the same sheet with the correct dates. Thank you.

1 year ago

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Lilian Henderson, TX

I saved both on the monthly premium and the service call. Choice home warranty gave me the same coverage as my previous warranty at a much lower price. I was also given other options to save more money but there was no pressure to buy.

1 year ago

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Brian Ashley Hedgesville, WV

I've had CHW for several years and tried other home warranties. CHW has always been there for me with customer service and competitive prices. They have always worked to get me the price I wanted for my home. So far to date I am a very happy long time customer.

1 year ago

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Darrell Broughton Meridian, ID

I called to find out information about your services. I spoke to John who was very professional, friendly, and very acknowledgeable. He explained all of the various plans in a way I could easily understand. I chose the one that fits my needs.

1 year ago

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Abhishek Chaudhary Salt Lake City, UT

The process to set up insurance was very easy and agents I spoke to were very professional and explained all the benefits, inclusions and exclusions sand I was able to make a call very quickly. The agents made me aware of the ongoing offers and long term insurance plans and benefits and I'm overall happy with the process.

1 year ago

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Lydia Hammond Columbus, OH

I’ve only dealt with the customer service so far, so I can’t speak for the actually service that is going to be done. That being said customer service was very quick, friendly, and knowledgeable. No wait time to speak to anyone which was a plus.

1 year ago

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Verified Customer

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Roxanne Lloyd

Best thing I ever did was get this warranty. They are prompt getting to the appropriate repairman. The one they have send is very good at diagnosing the problem and getting things fixed in record time. We are very pleased with our warranty.

1 year ago

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Verified Customer

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Maryellen Claremore, OK

I am on Social Security so the price fit my budget. I decided to try it for a year and if they did good and I could depend on them, then I would continue my business with them. I’ve been with them about five years now and I’m very pleased.

1 year ago

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Verified Customer

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Mark Kyiv, 30

When we purchased our home, the sellers purchased this warranty for us. It was very nice when we had to use it and they found the repair man for us. I think they have been very fair on their repairs. After the first year, we renewed it. They have always been quick to help us.

1 year ago

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Verified Customer

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Justin

I don’t like that I can not speak to anyone in the United States, no matter what you will be talking to people over seas. Other than that I’ve had my dryer repaired, I was very impressed with how quickly that got done. I had a plumbing issue, that took weeks to get some one to come out.. that could have been avoided had I been able to talk to someone locally, that actually understood the problem..

1 year ago

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Verified Customer

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Alice New York, NY

I love the value for the money. I love that someone always answers the phone when I call or calls back within a few minutes. I love that my co-payment is low for a service call. I love that there are plans where my premium can stay the same year after year. I have had many, many items repaired or replaced over the years, and I wouldn't be without a home warranty.

1 year ago

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Verified Customer

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Robert Enterprise, AL

Great home warranty service company that stands by their service. They have always responded in a timely manner and kept me informed every step of the way, If you need home warranty coverage, do NOT hesitate to give them a call.

1 year ago

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Verified Customer

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kerri baur Claymont, DE

i am giving a 3 because for the appliances that i needed repaired the service was great. but, on the other hand the only reason i am not giving a 1 is because the case mangr has seemed to really try to help. i have had 3 technicians now and my problem has still not been repaired. prior to the 3rd tech i was given the choice to use my own tech but that same day before i could even respond, that option was removed. it has been over a week and we have not heard from the tech that came out. we are at the point of doing the repair ourselves and the thought of joining that lawsuit has crossed my mind. the process of this case has been at the least embarrasing and shameful.. we now will refuse to pay anything out of pocket. VERY DISSATISFIED.

1 year ago

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Kristine Kasubienski Lorain, OH

I was having issues and had to escalate to Resolutions. The Supervisir who handled my problem was PROFESSIONAL, KNOWLEDGEABLE, AND SO VERY COURTEOUS. He took care of everything and made it all right! At the beginning I was annoyed and angry, and he managed to bring my situation under control and turn my whole outlook around! Well done!

1 year ago

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Christine Babkirk San Antonio, TX

CHW has been very helpful recently. They are very timely in getting the ball rolling when you put in a claim. However, they use some of the most flaky companies to do the work. If you have an issue with one of their service/repair companies they will try to get another one assigned. The process itself can take a few days. First a repair person comes out to assess the problem. Then they have to get the approval from CHW to do the work. Then the company will schedule the repair. Takes longer if you have to wait on a part. Of course if CHW can’t get a company to do the job, they will allow you to find your own company. I tried this route before and it was a big hassle. Many repair companies don’t like dealing with any homeowners warranty companies.

1 year ago Edited May 18, 2023

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Dwight Hill Austin, TX

I had been with Choice Home Warranty for over 3 years. I recently had a issue and it was taken too long. The customer service reps wasn't listening and I ask for a supervisor. When the supervisor "Soraya" came on she made everything better and listened to me. I was going to leave but did not because of her. She was awesome 👌

1 year ago

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Dan Hallgren Omaha, NE

I continue to be amazed! Choice in my opinion is the best warranty program I’ve ever purchased. True to their word, fast and reliable. Always send professional and timely contractors to repair. Choice is worth the money if for nothing more than I don’t have to deal with jerks who claim to be professional and never show up.

1 year ago

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j.harris Media, PA

I felt it took too much time trying to get the machine to understand what service I needed. After the first two tries it should have been sent to a human. The rest of the exchange with a human went well. Now, I am waiting to have it assigned. Since everyone works, I hope the assigned time will come early enough for us to make arrangements to be home.

1 year ago

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Verified Customer

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Dennis Bruzina Jacksonville, FL

Our inside HVAC air handler went out on 3/16. The new unit had to be ordered, but did not get installed until 4/3. Do the math. Warning #2 is that the outside unit HAD to be replaced as well, on our dime. (cost ? $2700 +/-) The good news is that it was not too hot or cold. The new unit seems larger, so we are getting used to a much stronger fan noise inside, though the outside is much quieter. The tech used by CHW has been awesome - otherwise the scores would be lower. Bottom line ? It would have been worse without the warranty, but makes me wonder what 'fine print' will happen on the next repair, like if the fridge is working but not the freezer - will I be paying half again? Makes you wonder......

1 year ago

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Timothy Mcquaid Anaheim, CA

The service Choice Home warranty delivers as advertised. I had a issue that I called on and a contractor was called and the repair was completed as promised. I have used this service several times and the repairs were made with little or no issues. Very satisfied with the service and well renew my contract in 2024.

1 year ago Edited April 26, 2023

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M Jones Stockbridge, GA

I like how seamless the process was. I only used the service once and entered a new claim today for a second issue. I am interested to see if the process will be as nice as my first experience of if it will be different. I wish we could see what companies they have agreements with to pick one to service our issue rather than the random selection, but I believe that is how most warranty companies do it. The plumber I had was good, so we shall see how this HVAC issue turns out. Good luck on your home warranty search!

1 year ago

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WILLIAM LAWRENCE LOVELL Boardman, OR

I am currently in my sixth year with CHS, & I am VERY CONFIDENT that I will be with them MANY more after that. They are very professional, as well are the technicians they send when I have an issue. I HIGHLY recommend their services .

1 year ago

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Verified Customer

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Jo Cincinnati, OH

I’ve been happy with Choice Warranty. We have had them for about 2 years now and have already used them at least 5 times I think! They always get someone to us within 24 hours and so far we have been pleased with the companies they’ve sent out.

1 year ago

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Anthony St Louis, MO

They are cheap for a budget I paid for 4 years and got the last year free. Plus they do cover everything. I forgot I had them and purchased a garage overhead door. They would've covered it. Silly me. But they cover everything! From curb to fence.

1 year ago Edited January 10, 2024

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Verified Customer

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Dora Las Vegas, NV

Made a claim on line and within 30 minutes it was approved. A person came out the next day. I didn’t have to wait on the phone for someone in Pakistan or Philippines to give them my situation. And then wait again for approval and wait again for a call back from a contractor

1 year ago

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Verified Customer

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Clifford Kellits, 13

It was a good experience and an easy process to complete when having a plumbing problem. Sometimes you never know when something is going to happen. I also had a dishwasher electrical issue happen within a weekend apart. The technicians were great and fixed within a short period of time.

1 year ago

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Verified Customer

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Cynthia Fort Lauderdale, FL

I like everything about this company. They send well-known intelligent and qualified companies to your home to repair. What’s on your service warranty. And I gave them a five stars plus. Wouldn’t recommend them to anyone.

1 year ago

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Verified Customer

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Marcia Chatsworth, GA

We had a problem with our refrigerator the ice maker call on a Saturday morning got a appointment with a repair person on Monday they had to order the part too about five days came and replaced it now works fine great service and efficient customer service great job

1 year ago

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Verified Customer

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Phil Jasuta Southport, NC

The first time I had to get CHW was for my dishwasher not working. Very frustrating and bad experience! They didn’t communicate well with me or the technician. I had to wait a long time and had to keep calling. They finally got the diagnosis and said it wasn’t worth repairing and that they would replace it. I purchased and had a new one delivered to me. When I had called CHW they told me that I had to find someone else to install it. They had never clarified this to me or let me know in anyway at all!!! Why do I need a warranty company if they can’t do the job!!! We had another problem with heating shortly after that and all in all that problem was taken care of properly in a timely manner!

1 year ago

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Verified Customer

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Shelia Little Rock Hill, SC

Give you the service that was discussed during my call. I had my washer have a problem right after getting coverage. I provided information from my previous coverage and the 30 day waiting period was waived. My washer repair was taken care of.

1 year ago

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Charles Peterson Amsterdam, NH

This warranty company appears to cover a lot of things others don't - great. But the one time I've tried to use it (in the four years I've had the policy) - for my HVAC, they didn't cover the particular problem. Well, I can understand that - the policy has exclusions, okay. But they why am I paying so much for something I'm never going to use? So I call to cancel (in November) and they say, "why don't we cover you for free for a couple of months, to get you through the holidays?" Okay. So, I'm getting billed again and I call and tell them I want to cancel. They don't refund the amount I just got billed for (five days ago), or even a prorated amount, and then they tell me that if I cancel the cancellation is effective immediately. So the amount I already paid for they take, but I lose what I paid for! So now I need to schedule a time to call right before they bill me again. Horrible customer service, all around. Stay away, unless you are the type that likes timeshares and snake oil. UPDATE: Apparently they CAN refund the money and cancel the service. So, they did so, and I have updated my review to 3 stars.

1 year ago Edited April 11, 2023

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Osorio Acworth, GA

It’s a convenient safe of mind, knowing that we are covered for most of unforeseen event related to appliances / house. There is some tiny prints involved, which require thorough reading, but that’s standard in the business. Overall, we are pleased with them.

1 year ago

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Joseph A. Ferlita Hoffman Estates, IL

Was very satisfied Best service ever. The service provider came within an hour. Got my furnace to work temporally lasted for 3 days went out the day he came with the part Great technician First time I used the service . I will recommend Choice to all my friends.

1 year ago

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John Woelfel

The technician who came to the house was wonderful; he was on time, courteous, knowledgeable, and had everything fixed in 30 minutes. The previous technician was terrible; often didn't come when promised, took 3 months and STILL didn't have the items fixed.

1 year ago

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Sharon Galavitz

I just had an experience with a problem with the electric cooktop. It was reported on 1/3/2023. After numerous appliance tech went to the property with not anything being fixed and poor communications as to why it was taking so long. In March Choice decided that they would just pay out the cost of a cooktop as they said that they were having a hard time locating the parts and are still blaming COVID for the problem. The pay out was good for them, but not the homeowner as they put the responsibility on the homeowner to find a cooktop with correct measurement and then have to hire someone to install the unit. The cost is higher than what Choice is paying the homeowner to replace the item. My understanding that they would replace it and pay for the unit and installation according to the warranty, but obviously in fine print they can opt to do the pay out. No what I signed up for as I thought the warranty would take care of it and now as a homeowner I am having to find time in my schedule to find a replacement and hire someone to install it. It took them 2 months to come the that conclusion.

1 year ago

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George Kirazian San Diego, CA

Kurt W was very helpful during our conversation earlier today. We had many questions and concerns, and he answered them all patiently and clearly. As a result, we purchased a Choice Home Warranty. Thank you. George Kirazian

1 year ago

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Verified Customer

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Nicole Bailey Houston, TX

Choice Home Warranty has an easy, quick process for calling or placing online for an appointment . I was called within a week for out sppliance to be looked at and fixed within the next week. Very communicative company, as well as, the companies they use for warranty items covered.

1 year ago

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Verified Customer

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Detrina Memphis, TN

Although the repairman had to come back a second time due to a part that needed to be ordered, everything went rather well. My washing machine is fixed and working perfectly. I really appreciate the fact that I was able to save money on this repair with Choice Home Warranty. Thank you.

1 year ago

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Bernard Williamsburg, VA

Electric clothes dryer did not heat took 1 week to have their service person come to determine the problem and he found another problem needed to be addressed (electrical) was not providing proper voltage to create heat. this took another week for their electrician to come out and replace a circuit breaker. The electrician traveled 90 miles to make a service call when I was assured at the time of purchased that they had hundreds of service personnel in my metro area to handle all types of situations. The problem did get fixed after waiting a total of 15 or 16 days from when first reported. (had a grandchild and 2 great grandchildren with us at the time).

1 year ago

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John Jones Enterprise, AL

I have made a couple of claims so far for broken appliances and they have sent someone out each time and fixed it. They let me pay in advance with the agreement my rates would not change, which is pretty cool. So far I am satisfied.

1 year ago

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Janet Davenport, IA

I requested service on my washer. Technician came out, diagnosed problem and ordered parts. Tech came back and installed parts...not working properly. Technician came back and did further work. Did not completely solve the problem. I requested another service call with a 'different' technician (in agreement with initial technician) BUT they rescheduled the same person. When he determined he was re-scheduled, in spite of my/our request, he contacted company and service now delayed from Friday until Monday.

1 year ago

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osmarino rogacheski Orlando, FL

Choice Home Warranty is a great company who gives you piece of mind in your home appliances, air conditioning and more. I'm being a client for more than 2 years, and i have a great response from Choice. When I open a claim they will contact you with a claim number and assign the best contractors for the specific area near you.

1 year ago

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Robert “Bob” Weiss Columbus, OH

We have needed to use the Choice Home Warranty program a few times over the past 12 months. Each time the tech who came to our home were excellent. They were professional and personable. The problem was resolved quickly. I highly recommend Choice Home Warranty.

1 year ago Edited January 10, 2024

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Peter Tagliente Webster, NY

Shemar was very professional and easy to talk to. he kept working to give us a better deal and I appreciated what he did. also that i told him that a friend told us about this policy and he told me that Eric Larson would be getting 3 more months of coverage free for the recommendation.

1 year ago