Name: Choice Home Warranty
Rating: 3.8

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Mike

He was very professional, fixed our attic fan and we thank Choice for fiinding him and not giving up after no one answered our request for 4 days. This is why we stick with Choice for all these years.

9 months ago

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Bob Gaston NM

I have been very pleased with the service we have received from Choice Warranty. We have have several instances of needed repairs and have been serviced quickly with reputable companies. Thank you for the excellent service.

9 months ago

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ShaQuana Giles Fort Worth, TX

I dislike the fact that it's my dishwasher not working, but the problem maybe the electrical breaker so I would have to pay for another electrician to come out when I just paid the plumber to come here and it's all connected to the same thing.... The plumber said I shouldn't have to pay the electrician due to it's connected to the disposal and I spoke with this manager for your company name Quedea who wouldn't help me with this situation at all. She just kept explaining how I would have to pay the additional $85 for the electrician... That was no help at all... Just out of more money.

9 months ago

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John Westfield, NJ

Representative explains every coverage and offered more product but did not push when i said no, so there is no pressure selling which i found very nice business practice. Thank you.

9 months ago

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Joseph Krol Ponte Vedra, FL

Speed of which my claim was handled. Professionalism by the repair person. Under new management CHW is now a good choice. Prior management had several issues and requirements before iaauing the repair.

9 months ago Edited January 10, 2024

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Jerry Brown Tulsa, OK

It seems Choice warranty does not have a very good network of service providers . We had to wait 2 weeks to get an AC tech scheduled. We had to wait a week for an electrician. Service companies who are a preferred vendor for Choice should be more responsive to Choice customers needs. However, it appears these vendors do not care as they have stated they do not like doing Choice Warranty jobs because they are very hard to work with and they never want to cover items. This is not instilling a lot of confidence in me when I have heard this from a couple companies.

9 months ago

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Tim Nelson Marietta, GA

I had an A/C system claim. There was not a vendor available on the CHW network and I was advised to hire my own and have it approved through CHW. My technician charged the system with freon which fixed the problem until it leaked out in less than 30 days. They denied paying for the service because he completed it before approval. While waiting for the appeal process, my A/C stopped working and I filed a new claim. That one was assigned a CHW vendor and they confirmed the leak and submitted a work order to replace parts. Now, CHW will not allow that new claim until the old claim proof of work was submitted. (My technician did not specify in the invoice the work that was done.) I am on another 4-hour decision-making wait to see if the proof of repair is approved. Communication is difficult with customer service that cannot explain well enough what I needed to do, English not being their first language. The online messaging service is automated and there is a delay in any answer. They have policy and customer service issues.

9 months ago

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Gina Wilson Chesapeake, VA

Well l have had great service in the past but when my refrigerator went it out and couldn’t be fixed l was only paid a portion towards a new refrigerator because my appliance was old. I would not purchase this warranty if l had just bought a home, l have been in my home 20 years and now l need the warranty!!!!!!!

9 months ago Edited September 6, 2023

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Robert Niccolai Salem, WI

Greg was great. Friendly and straight forward. He kept me up to date throughout the process and got the new hot water heater replaced and my household back to normal as soon as he could. Thank you.

9 months ago

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Karon Stokley Weatherford, TX

Placed a order on June 14th, 2023 because A/C unit went out. Still waiting for a repair on August 9th!!! Totally unexceptional. Called customer service and they couldn't help me, asked for a supervisor and was told there wasn't one. After asking for a phone number so I could call one. It wasn't given. Finally someone else got on the phone and was completely unapologetic and borderline rude because I was trying to speed up the situation because of the 100+ degree weather. Was told that if I wanted service sooner I could call someone else at my expense..which I did!! They told me right away that the problem was a leak in the system and due to the age of the unit the EPA it couldn't be fixed. Called your number with the information and your people were not interested in that! Needless to say with the weather as bad as it was, we had to purchase window units for each room just to make it liveable-not comfortable-to be able to stay in our home. Enough complaining, I think you get the jest of my frustration.

9 months ago

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Mark Leventhal Florence, KY

The electrician was fabulous. He solved the problem and REPAIRED the existing unit. Has he needed to replace the unit it would have involved a second trip and dry wall work and[painting.

9 months ago

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robert freeman Gastonia, NC

When you have waited 4 days for the technician to arrive and the diagnosis in burned out motor in the dishwasher and he leaves with trip charge in hand you start to wonder. You receive an email from Choice saying they are going to replace the dishwasher and you are elated. THEN they explain that die to the age of the unit. they will give you $246 in Lowe's gift cards for a new unit. A Whirlpool replacement ON SALE is $399 not counting tax or install and carry away. The install is $250 with the take away. I wait another day after declining their offer to speak to a Case Manager. She explains that due to the age of the unit they cannot give full replacement cost I did get them to send a check so I could shop anywhere for a new dishwasher. It hasn't arrived BUT I have their number. I told the case manager that Choice drafts my money monthly with NO hesitation. I also told her I didn't know how much longer I would stay with them. I had discovered a way to recover the extra funds I am laying out: I SIMPLY WOULD STOP BEING THEIR CUSTOMER AFTER MANY YEARS. When I was a new customer I learned that corrosion in a plumbing pipe was NOT covered YET they never asked if I had a well or not. I do. You learn these caveats after watching the repairman leave with a check for more than a trip charge.

9 months ago Edited August 7, 2023

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Walter Lovings Austin, TX

I like the courtesy of Virginia when she was assisting me with reporting my claim. She was very thorough in asking me pertinent questions relating to my claim and she did not appear to be in a hurry to end my request.

9 months ago

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Chuck Dunow

Once I put in my claim, I waited for a week with no response, then waited another 6 days and had to call again before I finally got a response for a scheduled appointment. The technician that came was very considerate and professional and fixed the problem, although he wasn't sure what caused the problem, so I'll just have to see what happens.

9 months ago

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David Brockwell

The process was fast. The service/coverage is larger than old provider. Ruben was upfront about what is and is not covered as well as pricing. The price of the plan and the discounts offered made it hard to turn down.

9 months ago

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Ronald Jones Amelia, OH

The decision makers are all about saving the company money. They are not concerned about the customer! They have a chance to think preventive maintenance and didn't. When told the problem and the best fix, they attempted to deny the claim. The AC unit needed refrigerant and leak seal to prevent or reduce future problems. The decision makers decide against the technician advice to only allow the refrigerant to be used, and not the leak seal. That means that my unit still has a leak and if it doesn't malfunction again before ninety days I'll be out off another sixty dollars and Choice Home Warranty will have to pay for parts, and labor costs again. Not to mention if the issue causes the unit to have to be replaced. I just don't think that the decision was thought all the way through and it is all about making money and not your reputation or the customer.

9 months ago

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Lois Hodge Durham, NC

9 months ago

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Sanjay Gandhi Hoffman, NJ

They responded within 48 hours of my claim. The repair tech got the estimate done quickly. Choice offered to replace the unit with a compensatory gift card. The process was smooth!

9 months ago

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Debbi Jones Belleview, FL

Anthony, the tech that came out was very professional very helpful he found the problem quickly and had it fixed in about 5 or 10 minutes I really appreciated him taking the time that he did he did a great job

9 months ago

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Sandra Smith Matteson, IL

Was taken back when I found out. You were sending Sears tech. I left Sears to go with you. The appointment went well. He found the problem quick. Just needed cleaning the unit. He was excellent

9 months ago

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MGF Berman Sarasota, FL

I don't like that you are always getting some random company that just wants to get to the next customer to get paid so they can move on again. No true care about the issues and home warranty should also cover yearly maintenance on things to prevent issues instead of always just fixing things.

9 months ago

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Keisha Shipman Jacksonville, FL

I like that the service representative are here in the United States so there is not a language barrier if or when I need to call for service however the representative that set up my account was not very informative or friendly

9 months ago

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Linda Randall Urbana, OH

With this last service I finally felt I had a quality provider. In fact, I was considering cancelling my contract. Now I have hope based on Buckeye Air Conditioning from New Lebanon. OH. Meanwhile the increased co pay and monthly rate is difficult to budget however, O realize everything costs more.

9 months ago

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Alla Gordon

Here's the thing. We understand that warranty is not an emergency service. However with things like A/C, they could choose to work with companies that provide weekend services, there are plenty of them. Sitting without A/C while Florida's under an extreme heat advisory is dangerous. People are dying. Not everyone can afford to go to a hotel. If your washer or microwave breaks nobody will die if you have to wait a week for someone to come out. Being humane is what separates good businesses from the bad ones.

9 months ago

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J Kenner Lawrenceville, GA

Even though a technician wasn’t found by Choice, you gave me the “reimbursement option” of finding a replacement technician in my area. It’s hot and I needed an air conditioner company.

9 months ago

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AARON BURNETT Las Vegas, NV

ONLINE REPORTING IS EASIER THAN GOING THROUGH THE YELLOW PAGES. I CALL/REPORT MY PROBLEM AND CALL THE APPROPRIATE REPAIR SERVICE. THEN THE SERVICE PERSON ARRIVES CONDUCTS A EVALUATION OF SAID REPAIR, REPORTS THE COST GETS AN APPROVAL TO FIX, REPAIR OR REPLACE ITEM.

9 months ago

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Patrice Wynn Little Elm, TX

Warranty response and swift tech assignment was great. However the A/C company had to come out a 2nd time to repair the problem and tried to up sale us on additional services.

9 months ago

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Stephanie Whetstine

It took a while to get a tech out here to fix my plumbing issue. And never took that long usually one or two days. I was supposed to have a plumber come out here August 1st but somehow I got lucky and they had a cancellation and they came today 4 days earlier. That was a blessing.

9 months ago Edited July 31, 2023

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Eddie Malone Gilbert, AZ

After waiting all day, scheduled between 8-5, tech got there around 4pm the ice maker was fixed and it is working great. The tech that came to fix the washing machine says it is a diaphragm and that he would get one ordered, that was a week ago and I haven't anything form anyone since

9 months ago

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Brian Shallotte, NC

Choice Home Warranty has provide the coverage promised. Would prefer to speak with a person in the USA call center but I'm guessing that is a financial issue. The coverage is most important and Choice had done that!

9 months ago

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Richard Birnbach Monterrey, NLE

9 months ago Edited January 10, 2024

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Sonia Sauceda

Choice Home Warranty is fast to find a technician to do the job. Their wedsite is easy to make a claim. Like any company and technician look out for Pro and Con. So far its working for us. Out of pocket is increasing like ever thing .

9 months ago

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Mary C Chino Valley, AZ

It is very easy to file a claim with Choice Home Warranty company. I do it over the internet and they keep you informed of who and when someone will be there to take care of the problems. They stay on top of the job until you are satisfied that it is taken care of.

9 months ago Edited January 10, 2024

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Louanne Olson Amsterdam, NH

I generally appreciate the speed in which things were done. I half expected to have to wait for a tech to not come until after the weekend but we got a Saturday appointment. The response to resolve the issue was also quick. The only real issue for me is that we haven't received our eGift card to purchase a replacement yet.

9 months ago

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Janis G Mesa, AZ

I am very happy with service provided. I have found that the repair men will make the problem is resolved for you. Sometimes it may take more than one visit but the work gets done. Definitely feel service is good value.

9 months ago Edited March 4, 2024

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Natalie Burks Palestine, TX

The representative was knowledgeable, kind, courteous, and efficient. He was not at all pushy when I said I didn’t want to six-year plan, but did offer me the 3 1/2 year plan which I chose

9 months ago

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Debra Moore

Very kind and knowledgeable. All my questions were answered patiently, and I believe, honestly by the company representative I spoke with. I appreciated that I was not made to feel pressured in any way.

9 months ago

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marie-gabrielle ngono-binelli

After the first assigned technician failed to contact me, the second assigned technician was prompt, effective, nice, and professional. It was amazing and will highly recommend him and his companhy.

10 months ago

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Mary Mims-Smith Laurel, MD

I'm grateful for the things that have been repaired and that the cost was less than if I had called a actual plumbing company or electrian. I appreciate the money saved for those times, but there have been times when nothing was actually done upon arriving at my home, but I still had to pay the fee, so that wasn't fair in my opinion.

10 months ago Edited January 10, 2024

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Kendal Askins Stroudsburg, PA

The technician was amazing! He went above and beyond and fixed what I needed fixed. I did not like the Choice Home Warranty did find a loop hole with one of the items I needed fixed and denied it. I did not like that because it was a simple fix. It should have been covered.

10 months ago

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BJ Levin Los Angeles, CA

My 1st experience with Choice went well. My garage door opener broke and within a week a service person came, assessed and replaced it on the spot. My 2nd experience was quite different. My stovetop broke, a service person came out, and within only 5 mins assessed it was broken and needed to be replaced. Choice offered me $371 for its replacement and did not cover installation. I looked online and could not find a suitable replacement for that price so I called customer service and relayed that that price was unacceptable and that I was told when I purchased the service that installation was included. This felt like a bait and switch they said they don't do installations and the monetary value was all they would offer. I'm not a handyman and have no idea how to handle gas lines. They didn't budge on the price they were giving for the broken stove top and said they'd put a check in the mail. It's been over 2 weeks and the check has yet to arrive...

10 months ago Edited January 10, 2024

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Rheta Early Decatur, GA

Even though I reported my air conditioner problem just before a long holiday weekend Choice scheduled service promptly. The service provider was timely, friendly and efficient.

10 months ago

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HOTDOT Memphis, TN

so far. so good. have appt 7-13-23 at 11am-3pm, will try to get it sooner very nice person in customer service, taking the information on my claim. will let you know after I get it fixed.. thanks I'm sure it will be fine. I have had very good results with Choice..

10 months ago

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Christy Rabe

It took a bit of time to find a contractor willing to accept the job, but we are very happy with the services Sears provided. The tech was prompt, arrived on time, was knowledgeable and completed the repair in one visit. I would love to have them again in the future.

10 months ago

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Jennifer Coken

The last repair person took a month to replace my garbage disposal. He claimed it was because he didn't get approvals from you, then his phone didn't work. A whole lot of excuses. He eventually did the work and took no time at all but I had to keep pressuring him to complete the job. I think you need to do better at follow up with your contractors. I shouldn't need to follow up.

10 months ago Edited January 10, 2024

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Janett Sekumade Fairburn, GA

I could not reach the contractor after several attempts. When he did show up, he was distant and reluctant to answer questions. He told me my ducts needed cleaning. I scheduled (and paid!) for the service and was informed that my dryer really was not in need of duct cleaning. In fact, the maintenance man showed me a handful of lint, he'd gotten out of the hose (from inside to the outside of the house!).

10 months ago

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Deborah Jane Johnson Littlefield, TX

We made our claim for a dead man’s crows e. The serviceman came out and we definitely needed a new one. We got an email that said they would give us a gift card to Lowe’s we have to go pick it out and buy it , have it installed and pay for the installation. They are sending us 191.00 . The only microwave they have like ours is 450.00 plus installation and service call from Lowe’s.We are 84 and 73 with many medical bills. The reason we got this policy was so just this very thing, money out of pocket would not happen. So we paid the monthly fee plus their 85 service fee. Do the math! How happy do you think we are? The case worker assigned to us never called , I called but you can’t talk to them. You have to make an appointment online for a 15 minute call two weeks away. If the call goes over you have to make another call.

10 months ago

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Jewel Southport, NC

Response time for finding a plumber and completing the repair was adequate for a small leak in the crawl space. Reported issue on a Tuesday and the repair was done the following Monday. Plumber did complain about the size of the crawl space but older homes in Southport have smaller crawl spaces than what current codes are for new construction.

10 months ago Edited September 5, 2023

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Richard Vacek Lake Andes, SD

Everything was explained to me and was asked a couple of times to make sure i understood, Was willing to work with on price due to being a senior and taking care of retired disable Vet.

10 months ago

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Steven Weinberg Port Saint Lucie, FL

Kevin M the technician that resolved my problem was very knowledgeable , friendly and and communicated throughout the process. While the expression "Exceeded my expectations" may be overused it perfectly described him.

10 months ago