Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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JOHN LECUYER Belleville, IL

My policy took affect on 8-2-18, but so far the enrollment process was pretty easy. I haven't had a chance to use it yet.

5 years ago

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Verified Customer

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Deana Davis Sperry, OK

I never received a written policy until my 30 day refund period was expired. There are still questions and lack of clarification that were discussed on the phone but are not in the written policy . I have not had to file a claim but I am worried that the company will not go by the verbal contract and I should have canceled when I could

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly to assist.

Aug. 21st, 2018

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Jeannie

Bought a 3 year plan for my mom. The first time she had to use it, it took a week for them to fins someone to come out for her washing machine and It's been a week and no one has been found to check her garage door opener! She is 74 and lives alone. This is just terrible...they had no problem taking almost $1400 from my credit card immediately, but when you need to actually use your warranty, this is what happens.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our Consumer Advocate will contact you for further assistance.

Aug. 14th, 2018

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Verified Customer

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Patty Southern Pines, NC

I haven't used Choice for a claim at this time, but expect no problems. I was very pleased with the package home warranty for 2 residences.

5 years ago

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Verified Customer

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Carol Thomas Lady Lake, FL

Good rates. I haven't needed any repairs as of yet. My warranty is new I can't give a full review until I need your service.

5 years ago

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Michael Struzzieri and sister Kelly Struzzieri

do not get back with when you leave a message, and was told by my salesman you cover a/c heating and hot water heaters but you do not just certain parts of. but on your website it says hot water heaters not justs parts of.

5 years ago

Reply from Choice Home Warranty

We appreciate your feedback.

Aug. 15th, 2018

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laureen Sa

customer service representative resolved my issue of not receiving a hard copy of my aggrement recently purchased on July 6th 2018

5 years ago

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Melvin

Choice denied my claim siting unchanged filters and debris ... lol 112* weather Case manager agreed to repair upon my escalating issue to management level ... only 3 days later case mgr tells me they can't get in touch with original technician for cost ... so she offered me $300 as ah courtesy. I asked to jus honor ur promise to repair ah as good will gesture as previously approved on recorded line .... they decided to take away that promised repair. Then I got lectured on da policy over and over ... depressing

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback; Our consumer advocate will contact you directly for further assistance.

Aug. 14th, 2018

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Anonymous

Customer support at Choice Home Warranty was very helpful to me in making my decision. I ended up choosing them because of their online ratings and pricing.

5 years ago

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Brenda

I've always had very positive experiences when talking to customer support. I'm very likely to recommend them to others looking for home warranties.

5 years ago

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Verified Customer

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Amanda

Customer support was very friendly and helpful. The salesman did a good job of getting me on the warranty they offer for my home.

5 years ago

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Verified Customer

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Al

Customer support did a good job in explaining their warranties to me. They weren't pushy, and I didn't have any problem with it.

5 years ago

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Verified Customer

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Anonymous

This company seemed to be very helpful and accommodating. They were very willing to take the time to listen to my issues.

5 years ago

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Verified Customer

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Arthur

When Choice Home Warranty called me, I thought it seemed like a good deal. I dealt with them a lot, and they have tons of experience. Talking to them was so easy and good.

5 years ago

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Verified Customer

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Norvel G.

The people they send out to help you fix things that broke are very good and helpful. I have already recommended them to other people.

5 years ago

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Verified Customer

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Edward

The agent who helped me was very thorough and made me understand the services they offered. I trust this company and would recommend them to others.

5 years ago

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Verified Customer

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John

Sometimes customer support is prompt, and sometimes they are not. I used the home warranty for a washing machine, but it took months to get it finished and I had to use it for a refrigerator that never really did work right. They didn't satisfy all my needs,

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 10th, 2018

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Anonymous

Choice Home Warranty's pricing is what led me to purchase from them. The sales professional was nice and helpful to me when I called in.

5 years ago

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Verified Customer

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Juan Brownsville, TX

I got a really good deal and price with Choice Home Warranty. My contract starts soon, and the gentleman who called me helps me with my issues.

5 years ago

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Joe Dandridge, TN

When I called and asked for a written copy of the form, they asked me to print it off on an email. I didn't know how to do that, so I'm hoping they'll still send me a written copy.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

We will contact you for further assistance.

Aug. 10th, 2018

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Verified Customer

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Robert (Bob) Hudson, NC

Customer support answered all my questions and emailed everything to me. All the processes were done quickly and precisely.

5 years ago

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Verified Customer

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Steve Tuscaloosa, AL

Customer support has been professional and knowledgeable. He asked me if I were a veteran, so I was able to get a discount on a warranty plan.

5 years ago

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Verified Customer

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Victoria Villa Rica, GA

Choice Home Warranty offers a lot more than other companies. They offered me a better price and cover a whole lot more than others do.

5 years ago

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JoAnn Henley Yorktown, VA

Poor communication , after making the initial installment of the contract it was hard to get in contact with the correct dept/person to ask question. The cancellation of contract debit amount takes extremely longtime 10-15 days. Still today I have not received my money and have to call numerous times to get an answer. Also, the company do not have services to help you if waiting for your 30days to start contract period, even if you want to pay out of pocket for services til the contract actually start. Unbelievable!

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 7th, 2018

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David New Hope, PA

When I called to find out the number of technicians that could respond to my repair they would not tell me. I even had to call a few times could my call was dropped. They did not find a repairmen in a timely manner and I had to find someone myself. Sure glad it wasn't January and the furnace was not working.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 7th, 2018

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Anonymous

I got a good deal with this home warranty company. Customer support was friendly, knowledgeable, and helpful. The technicians that come to your home are not always informative.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 6th, 2018

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Michele Mesa, AZ

The first person who called me to sell me Choice Home Warranty wasn't very good. The second person who called me was much more thorough and offered me a better rate.

5 years ago

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Verified Customer

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Imani Mount Juliet, TN

Customer support is very hospitable, and I appreciate their helpfulness. They're very detailed and explain everything well to me.

5 years ago

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Verified Customer

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Krishna Rao

Choice Home Warranty is very prompt and call me right away when I have a question or concern. I'm a new customer, and I'm glad I with them.

5 years ago

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Verified Customer

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Lepakshi Fremont, NE

I haven't had to use my warranty yet, but the man who helped me was very knowledgeable and advised me to tell all my friends about warranties.

5 years ago

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Verified Customer

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Bonnie Palestine, TX

The gentleman who helped me at customer service was very nice. He explained everything in detail to me before I got the warranty.

5 years ago

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Verified Customer

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S Wichita, KS

My brother-in-law recommend them. Choice Home Warranty has a good price and it's a good deal. I'm totally satisfied with them.

5 years ago

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Verified Customer

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Deborah North Little Rock, AR

They were very helpful explaining things to me and the cost and what it would cover. Having this service gives me peace of mind.

5 years ago

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Cecil Matthews Pottsboro, TX

They did not cover our heating/air conditioning system as stated. Did not listen to the service technician that actually evaluated and replaced our systems. Hard to get local technicians to take CHW claims. Technicians state that they do not cover their claims as well as the other providers. The last technicians came from over 60 miles away, and they took over four trips because of poor communication and part supplies.

6 years ago

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Monica Mcdaid Austin, TX

My oven's fuse went off and I had to get it replaced. They were very efficient and were able to resolve the problem quickly. The service man was very knowledgeable.

6 years ago

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Harry Call Sarasota, FL

My experience has been terrible, terrible. They didn't fix anything, they don't fix the faucets, or the leaks, they don't fix anything as far as I can say. In fact, the leaks were caused by pop-ups and they just said they didn't handle pop-ups. They don't do air-conditioner, they don't do stalls, they don't fix anything. I had to get somebody else to fix it.

6 years ago

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Susan Pearson Riverside, AL

It wasn't very good. Around May or June I needed a motor for my pool and they were trying to say that my pool person was not telling the truth. It took months to do that. I missed the whole summer not having a pool because they wouldn't agree. I still haven't received my money with them. I don't think they treated me fairly because it could have been done in weeks but it took me 3 months.

6 years ago

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Sandra Jones Orange Park, FL

I've had to use the warranty several times, one was the dryer and the other one was the air conditioner. They couldn't find anybody to work on my appliances so I had to get my own person. They ended up reimbursing me for that but you know it was a lot of trouble They're kinda useless.

6 years ago

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Anonymous Spring Valley, NY

I can tell you most of the time, the service men that they sent were not very knowledgeable or capable. Sometimes they just did not rebate me the way they were supposed to according to the papers. I do not like their service men and I will not renew my contract with them.

6 years ago

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Steve Fleischli Labadie, MO

I haven't had too many issues that I needed to call them for. Customer service has been very helpful. It's a very very good service.

6 years ago

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Anonymous Tarrytown, NY

I chose them because they had a fair pricing, however I think the service is very poor. They always find a reason not to cover a claim. I've had that happen 3 times and each time it always takes the service provider a very long time to one, figure out what is actually wrong, and two, follow up. They always end up finding a reason not to cover my things, so they just give me a small check and I have to replace whole appliances.

6 years ago

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M.K. or Anonymous New Orleans, LA

They are the worst company I ever had to deal with. They have trouble finding repair people for my area, so the people that they send are very low caliber and don't know anything. If you have anything that's high end like subzero or bosch, they don't have people that can fix them. I'd say don't get them, don't sign up with them. Their repair people are very incompetent.

6 years ago

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Michael Sandlin Queen Creek, AZ

It's excellent. I got a quick response, the plumber out to my house and within 5 hours I had the problem fixed It was all well done and done in just a few hours.

6 years ago

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Cynthia Kern Homestead, PA

On one occasion one of the toilets broke and I called them to fix it. They just sent a plumbing company to repair it. I was a little disappointed because they don't cover as many things as they imply they do.

6 years ago

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Vagish Sinha Frisco, TX

Whenever I called for any service, they would come up and find an excuse or something to say that the issue was not covered. They would not replace or fix anything. They never explained that thoroughly when I first bought the service. I guess in general they are ok, but there are so many issues that Choice Home Warranty won't cover. I was really close to canceling my service this month, but when I tried to cancel they said they'd just give me 6 or 7 hundred after I had paid $2,400 for 5 years of service.

6 years ago

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Staebler Tawas City, MI

Finding Service repairs at 3392 has been all on me to take care of. You have not been able to secure repair. I have had to find and pay a service repair person and then be reimbursed.

6 years ago

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Plumbing Las Vegas, NV

Warranty work was executed well from the beginning of first call and the representing plumbing company was equally good and reliable.

6 years ago

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Veda Houston, TX

They were prompt but ehen I needed my refrigerator repaired they were not willing to repair it. Stating that an additional part would have to be replaced which they denied. I thought it was repair or replace. These warranty companies will not repair appliances if it costs them too muchts

6 years ago

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Debra Jackson, TN

I've only had one experience with them. My garage door wasn't working properly, and they took a long time to get the issue solved. There a was a discrepancy on how much they would pay for the part that was needed, and after some hours, they paid a little more than what they initially said. It wasn't a good experience.

6 years ago

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Nicholas Memphis, TN

I filed a claim because my dryer didn't have the timing right or something, so they came and fixed it, and it was good. They do pretty accurate stuff, which is a good thing. I have no complaints with Choice Home Warranty.

6 years ago