Choice Home Warranty

My needs have been responded in a timely manner. They even replaced a ceiling fan recently because they couldn't get it fixed, so it's been a good service.

They were very nice when I was signing up with them, but they weren't the same after I did so. They also try very hard not to pay for anything. Our water heater broke, and the warranty said they covered it, but when they came over, they didn't cover the water heater tank. It's been a negative experience because I thought they had the best coverage, and they had the best reviews online.

It's been such a negative experience! I called them to fix my microwave and they wouldn't even answer the phone. I was on hold for an hour when they answered, and the technician they sent over wasn't good either. He said there was no problem with the microwave, so Choice Home Warranty closed the case. I had to pay another technician to come over and fix the problem. Now I'm stuck with them for the next 5 years.

Their customer support is very professional, and they offer a good price. The only thing I didn't like was the time it takes for the contractor to call you.

They found every reason to decline my claim, saying that it was not meeting a standard they required, when my previous warranties had no problems accepting my claim. There's some kind of loophole in their policy that was not explained to me when I signed up, and they declined everything. On top of that, they still collected my money for the service call. Also, they kept sending the same contractor over and over, even after I had specifically told them not to send the same contractor. It's such a terrible customer service.

I don't recommend Choice Home Warranty to anyone. I am waiting until my membership is over so I can get rid of them. They sent somebody over to fix my A/C, and that technician told me they had to replace it. For that, they gave me a deal for $1,500. I called another company, and although I paid $150, they fixed it and my A/C worked the entire summer. This is just a scam! I thought the price was reasonable and that they were reasonable, but their service is just basic. They want to charge you an arm and a leg as well!

They should really be specific on what they cover and don't cover. We had a water heater problem that wouldn't heat up and they wouldn't cover the repair that so we ended up buying our own water heater. We ended paying $600 because they didn't cover the repair. I went with them because they had a decent price for a 5 year contract, but now that this happened everything has been a really negative experience.

Cancelling their service was not a good experience. My air conditioner was not working well, and the technician finally found the problem. A few wires were touching something else, and nobody ever fixed it. They didn't want to cover it. If I was going to pay for it, I might as well cancel their service as well, and they offered me $400 to stay with them. I decided to cancel instead. At least I American Home would've covered the part, or given me a new A/C. Now I know why they're cheap.

I used the warranty once to fix my oven, and they sent somebody over right away, however, I was disappointed the next two occasion I used them. My power went out on both occasions, and they said they couldn't do it because they don't do any underground work. They just didn't work out for me, so I'm not sure if I'll be going back to them.

When my stove went out, they came over quickly and repaired it in a timely manner. Everything has just been a great experience.

They offer you many things, however when out comes down to it if you don't remember what they offered you, you will get nothing. They are just another insurance company trying to make a buck and they don't make an effort until you threaten to leave them.

Takes too long to approve repairs. My A/C has gone out a couple times with a bad capacitor. Took 4 days in sweltering heat before this very simple repair was made.

Never had one problem with them, fast service and when they couldn't fix my dishwasher they helped me pay for a new one. I'm here to stay

CHW has come thru with all my claims. My only complaint is that I get differentl instructions or evaluations from different agents that answer my calls.

There was a little hiccup where i paid for service because know one was available and i was not given half of the money that i paid to have the refrigerator fixed.

They're a great company to work with! We get someone to come and help us when we file a claim. Plus, it gets taken care of properly. On top of that, their price is good.

The only time I've had to call was when my dish washer wasn't working. I don't have any complaints about that; it was repaired in a timely manner.

When I called, they responded promptly and sent the technician to get it fixed. Their consultants have been very good and thorough. We were happy with the experience.

So far, everything has been good. I needed to fix my dishwasher, but they replaced it and gave me a fair fine. Plus, their customer service has been excellent!

I decided to go with Choice Home Warranty because I heard they were good, and overall, their representatives have been pretty good.

They weren't that good at first, but it was cheaper than American Home shield. They finally called the right contractor, but at first it was kinda shabby service. The last time I called them it got better, but at first it took them quite a while to work out the problem when they came out.

Choice Home Warranty is full of surprises, I thought it would be a good company. My electric-fan went out, and I call them and they said it wasn't covered. Then my faucet went out, and I called them and they said it's not covered. Finally, our A/C unit went out, so I call them and they said it's not covered, so what's the point? Every time I call, there's always something wrong on my end. They say it's not covered due to many factors. I wouldn't recommend it to anybody. I already cancelled it.

They sent somebody over to fix my leaky toiler, but instead of fixing it, the technician wanted to sell me a brand new toilet. He only took a look at it once, and told me I needed a new one. I just got somebody else to come over, and they fixed it. They just haven't been very good.

I had a plumbing problem, and they told me they didn't cover the inserts of the faucets. I have a refrigerator problem, they said they didn't cover refrigerators. I had a hot water tank problem, they told me they didn't cover hot water tanks. It cost me an extra thousand dollars for that last one! On top of that, trying to get on the phone with one of their representatives was horrendous. It was just absolutely terrible.

Every time I call them they take care of the problem, so their customer service is good. I got the service that I needed, and it was fast.

My experience with them has been quite satisfactory actually, I've only used it one time, and their customer support was pretty good.

Communications are unclear and misleading.

Parts not in yet. Tech says they haven’t arrived .

Do not follow up on work orders. Waiting on response regarding microwave replacement.

The tech came said he had to order a part. They called and made an appointment and never showed!

Poor customer service. No follow ups or call backs for important messages left.

I like your company service it's the nicely and the quickly. But I don't like the local service company isn't not good the quality and sometimes appointment time off but didn't gave me any notice for updated service time . I can't stay home all day w/nothing.

About three years ago I decided to research home warranty companies and buy a policy to cover repairs to my townhome because my disability worsened and I could no longer physically do many home projects I was previously able to do by myself. At that time I saw many good reviews about Choice Home so I called the company for a quote. The company representative sold me on what he said was their most comprehensive policy that covers all the home systems and appliances that I want covered and offered me an incredle price and per service deductible for three years so I bought the three year policy. Well, the first time I had to use the policy was when my installed combination microwave/vent hood in my kitchen shorted out. I went online to file a claim and a contracted service technician soon after scheduled an appointment with me to come out to diagnose the problem and fix it. The guy was very professional, courteous, and respectful of me and my home. He quickly diagnosed that the control panel shorted out and needed to be replaced. So, he checks and finds out unfortunately that the manufacturer no longer makes the part so he can't repair the problem. He calls Choice and tells them that, and he tells me that Choice will contact me soon to discuss replacement options. So, I pay the technician my policy service call fee thinking that he will be back to install the new microwave/vent hood after Choice calls me to discuss a replacement. Well, a representative from Choice calls in a couple days and tells me that they will only give me a $150.00 credit to use at Lowe's to pick out a new combination microwave/vent hood for my kitchen and I have to find and pay for someone to remove the old one and install the new one. I was totally shocked because a new comparable replacement would be $500.00 or more plus the cost of installation. I thought my policy would cover replacing and installing a new system; however, the adjusters informs me of something in the policy fine print that is what it is in the policy. Sure enough, I pulled out and thoroughly read line by line the entire policy and realized I was duped by the representative who sold me the policy because he led me to believe that, if something can't be repaired, it would be replaced with a new item similar to what I have. I have also submitted a few other minor claims and ran into similar problems with Choice. I also experienced long delays in service technicians responding to come out to diagnose and fix the problem because it seems local service contractors find working with Choice hard to work with and not wanting to pay them a reasonable price to do the job. For one small claim that I submitted, I had to wait almost two weeks for a contracted service electrician to contact me to schedule an appointment. I found out that the electrician who responded to Choice was located 3.5 hours away from me in another city. I thought that was incredible because I know several licensed electricians less than 15 minutes from my home. The electrician who came out was very professional and did an excellent job. However, I suspect Choice might have stiffed him on paying him and he found working with and being able to contact them too difficult and probably is not responding to any more requests from Choice for jobs. In conclusion, I can say to anyone considering Choice or any other home warranty company: "Caveat Emptor." I also highly recommend thoroughly reading in detail going line by line the entire policy to understand what you want to buy and ask the company for the names and numbers of their current customers you can call for references, and also ask your relatives, neighbors, friends, business colleagues et al who have a current home warranty policy to recommend a home warranty policy.

I had my AC to break down and ChoiceHome w,didn't have anyone available to send out and they told me I could opt to call someone on my on and they would reimburse me so they came out and fixed my problem and I paid them for it and when I tried to get reimbursed I was told that the people who fixed it should have have called them to get permission to replace or repair any parts so they ðidnt call for pre-approval, and I just told them to fix my AC and they did I paid them for the repairs now I'm told I an not get reimbursed for me 274.00 to get me air fixed .I tried several times to speak with a serperviser but I was told that's protocol and they would tell me the same thing but I kept insisting to speak to a supervisor and finally they put me on hold for one but I never got to speak to one so I'm out 274.? Plus paying 61.per month my warranty I've been with CHW for5 years now so I guess I'm not a good candidate now to have.So I'm on the fence about canceling my contract with them I've never had any problem before but when I was given the opertunity to call someone and pay my self to keep from having no air in this heat I chose that route so for sure I'd never fo that again.i could understand if they thought something was wrong with they're statement or charge it never made it that far,I was told that I payed without approval and I would not get reimbursed, but I needed my account running and I was willing to pay the company I had called to do the work said that they would try and send in my invoice but when they tried to they wanted them to join there team and they were not interested in that and they wanted all kinds of information about they're business and she told me I'll have to handle Choice warinty as far as my getting reimbursed that they don't do that so I got stuck in the middle with no helpfrom chw they never told me to ask if they put in claim with chw which they don't evidently, my lose,so like I said I'm on the fence about canceling with them,I'll make up my mind before my next bill. MY LOSE Barbara Cloyne

I think it's worth it because of the money and time I saved. First not having to pay for the labor and parts; and the time spent looking for a company to do the job. All of the service technicians were very respectful and polite. The service people who set up the job were very helpful as well

Quick response from both Choice and the contractor scheduler. The technician they sent out was very helpful and got the job done right. Also shared tips on keeping my AC unit in peak shape.

They came at a good time. The parts was mail to me a day before they came. The tech didn't take long putting the good part on and taking the old parts off. I am a happy client, now I can cook and bake.

We are happy with our CHW warranty. Very helpful in finding good specialists, and flexible allowing you to choose yourself. Reliable and fast service. Well organized customer service.

I enjoyed the convenience and fast service that Home Warranty provides to my home. I have a peace of mind knowing Home Choice and the technicians are professional and help me fixing issues at my house.

Choice is always there for me with service for broken appliances, plumbing problems etc. Appointments are made within 24 hours by reputable service people. I'm a happy customer!

The service was good. But the fact that I am being harassed and forced to leave a review is wrong can’t I just get good service without having to praise you over and over again publicly? I am considering canceling my account because of the harassment for this. I pay for your service. Why is it that I am forced to do this when I don’t have time or desire to do it?