Name: Choice Home Warranty
Rating: 3.8

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Thomas R. Crippes Weatherford, TX

I Like what is all covered and most importantly I like that I can use my own service companies. I also liked the person that I worked with (Michael L) who got me the best deal possible and explained the contract rather well and detailed enough to give me piece of mind that I was getting what I was paying for.

1 year ago

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William TX

It has been pretty discouraging! First of all, the amount you offered to replace our microwave was at least $100 short of what it was actually worth and would need for replacement cost. And that does not include any installation fee. I had to negotiate in order to get the upgrade replacement cost. I do not want to have to do this with every instance of needing the warranty to take affect. Also, the E gift cards may take up to a month before we receive them to be able to replace the broken microwave. I was not expecting such a long time for that. I hope our next encounter is much better than what this first one has been.

1 year ago

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Jim Gerhard Whitehouse, TX

I like that CHW finds techs to repair appliances/systems. I like how easy it is to request service and check status on the website. I don't like how long it takes to get an appointment. I don't like that techs do not always answer their phone and I have to contact CHW to reach out to them. I don't like that techs do not always follow up with status and I have to contact CHW to reach out to them. I do not like when CHW decides to replace an appliance, it offers only a portion of the amount necessary to replace it and it is up to me to have it installed and have the old appliance hauled away.

1 year ago

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Sue Steinman Turner, OR

Derrick was easy to talk to, sense of humor to keep things light, and personable. He explained the coverage and answered questions. A policy they offer is a large discount if you sign up for a 6 year policy. You have to pay rhe cost up front for 6 years but is a huge savings. If you should move you can take it with you..

1 year ago

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Donna Dickens Decatur, AL

Almost as soon as I clicked something I was reading in a post, I got a phone call from William. He was very pleasant to talk to- very professional and discussed options available with this company. I did sign up for one of the plans and hope to read about it more and decide if I really want and need the service.

1 year ago

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Mike Doglione Sacramento, CA

Would be 5 stars if they had an option to really talk to someone in person...the automated system did not accept my garage door problem of a broken spring...the tech was told the garage door opener did not work. On a positive note a 5 🌟 experience with the tech they sent out..courteous, polite, neat and efficient in tackling the garage door spring replacement and on time...

1 year ago

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Carla E Fayetteville, NC

Due to the experience of canceling service due to money restraints and then system break down; I will make sure I keep Choice Warranty and I’m glad they will work with me/ customers when times get bad to keep me/us with them. It’s worth it, the team cares about their customers and they will do what they can to resolve concerns.

1 year ago

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Roger Parks Katy, TX

I have been a CHW customer for 2 years and CHW has provided outstanding service and responsiveness to each of my submitted problems and requests. I recommend Choice Home Warranty to all my friends that are looking for a home warranty partner.

1 year ago Edited January 10, 2024

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Edwinna Herrera New Rochelle, NY

What a pleasant and knowledgeable company Choice Home chose to represent your company. Bell and Family Air Solutions treated us like Family. Elton was concern and was insisting that our situation be resolved. Thank you Choice Home!

1 year ago

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Edge Of The Beach Realty Charlotte, NC

Quick info and follow up- the rep spoke a little too fast but boy he knew his plans and was persistent and friendly. Very helpful and it was a great deal. I hope if I need service the experience is just as good. We purchased two plans with a possibility of two more coming. Thanks so much! Joanne

1 year ago

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Gail Golden Forrest City, AR

When i went on line !nd put my service order for my air conditione they timid responded. And Thank me for providing my services. I was very well empress. They keep me update on my needs and let me no to check account ory email for updates.

1 year ago

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Brandy Harris Sylvester, GA

The turnaround for maintenance is usually pretty quick. But there seems to be a shortage of HVAC maintenance people because I ended up getting the work for my AC done myself... otherwise we would have waited a long time. Customer service is good when you call. But, the website should be more user friendly...such as making a correction on the claims.

1 year ago

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Yvonne Cousin Baltimore, MD

I do like the rapid response However, prior to making the repair appointment I'd suggest that a phone call/text/ email to ascertain a time, date that is convenient for the customer Also, the service fee call has risen drastically

1 year ago

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Mary Ann Koukos Maryville, TN

Our air conditioning was not cooling, we were referred to a provider who was polite, punctual, and kept us informed. Very pleased with Choice Warranty and their quick response to our request. Our sales was most helpful in placing this order quickly and efficiently. Thank you!

1 year ago

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Ken Bogusky Venice, FL

My experience overall is very good with CHW. Response time is good as is the follow up. I am satisfied with all but one contractor they sent out (a heat/AC company that wrote an inaccurate report so we would get the claim rejected then be ready to do a new install! They conned me and I lost my case with CHW. I am also waiting for our replacement E-Gift card for our dishwasher. I feel they are concerned about their customers and I would recommend them to other home owners.

1 year ago

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Sergio Villasenor Humble, TX

I’ve been with chose home warranty some time now last year I had some bad experiences but this time around my experience was wonderful great 👍 professional service I couldn’t be happier or more satisfied. Thank you 🙏😊so much. S. Villasenor

1 year ago

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Vivian Herring Waldorf, MD

The technician was very professional, timely, and competent. His skills was greatly appreciated. We also liked his kindness and respect for our home. We give him the highest rating possible and rate him as one of your most valuable employees.

1 year ago

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Dee Darst Euless, TX

Every time I have had to use my Choice Warranty company it has been a pleasant and professional experience. I get a quick response to my claims and the technicians that have come out have been knowledgeable and very professional. If they are able to fix the problem, they do it quickly. If they have to come back, they show up on time.

1 year ago

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Julie Faille Killeen, TX

They're an okay service I just think that a lot of what they do is smoke and mirrors I've had them out to fix my dryer like five times it still doesn't work and they were supposed to fix my air conditioning system system and they refuse to fix the part that sits outside because it's outside makes sense but they're really good if you're willing to me now unless you have to order a part

1 year ago

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Joseph Eugene Black, Sr. USAF TSgt,RET. Temple, TX

I was thoroughly impressed with the home products that are covered and the service calls, the replacement of appliances that can’t be repaired and replaced with the very same appliances or new appliances if the model is not manufactured any longer. I was also impressed with the knowledge and professionalism of your agent.

1 year ago

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Valerie Heil Wilmington, NC

The warranty is worth purchasing but you just have to be able to work through some red tape and make sure you do things in the order that the warranty demands. The time to get reimbursed for appliances is way too long. It is going to take 30 days for us to get an egift card to Lowes so we cannot get anything replaces until we get this. Too long of a wait.

1 year ago

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Alvin Dotson Memphis, TN

I had my first service call to fix my dryer. Repairman was very polite and friendly and had it working again in less than 30 minutes! He was thorough and even gave me helpful information to keep the dryer in good working condition! I am very satisfied and glad I have the warranty from Choice Home Warranty!

1 year ago

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Lenora Sumter, SC

I had CHW for the past year, and had no claims until the week before renewal. The claim was handled professionally and quickly. I’m renewing for sure! You never know when you’ll be in need of appliance repair, and having peace of mind on the extent of all that is covered is priceless.

1 year ago

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July 26, 2022 Russellville, AR

Nice young man an good salesman. We’re all salesmen — I think you services is what I was shopping for as I became very unsatisfied with my past H warrantee Co after 15 years. I am hoping for pleasing an faster service than I’ve previously experienced taking over 38 days to replace a microwave. You’ve presented Compatible price but more items covered. Since I’ve not made any claims I cannot make a fair judgement but for the representative that sold me my policy . Thank you. Looking forward to future business.

1 year ago

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Rose Billingsley Lumberton, TX

As a new member I haven't used my warranty yet. However, the representative that signed me up was professional, efficient, knowledgeable, flexible and friendly. Choice not only matched but beat the price of my current warranty provider.

1 year ago

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Maria Sunshine Las Vegas, NV

I have used a few different Home Warranty companies over the years and this one is by far the best. They respond quickly and have great local companies to do the repairs. I have been so impressed with Choice HM I would recommend them to anyone.

1 year ago Edited August 22, 2022

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Tanya Williams Seaside, CA

We just joined the plan and our only experience has been with our account manager, but so far so good. Anna was knowledgeable and listened to our needs and concerns. Looking forward to finding out how they will be responding to a claim!

1 year ago

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Deidre Greenlee Suitland, MD

They respond to my requests for service right away and usually get a service tech appointment within a few hours. CHW is always responsive to questions or comments I may have about the systems in my home and about the technicians they send for my claims.

1 year ago

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Ashley Al-Khouri Glendale, AZ

We have an older home and have had a few bigger items break over the years and it has been so beneficial to have choice home warranty. They have covered the items and made sure that everything was quickly Fixed. All claims can be done online and tracked online which makes it much more time efficient.

1 year ago

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Rbrad Manorville, NY

The auto voice service used to report the problem worked well. My first time as a contract customer. The plumber called quickly made an appointment tgen called back with an even earlier one. He was efficient professional & friendly and hopefully has solved the sink drainage problem

1 year ago

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Thank you CHW Plano, TX

The AC was not cooling enough and it turned out there was a leak in evaporator after CHW specifically asked the technician to do the leak test. That was very nice of CHW to ask because the technician was suggesting to do the injection of the leak stoppage and cleaning the evaporator coil for about $800. I am very satisfied with the CHW (5 star) but kind of disappointed with the technician (3 star). After the visit within an hour, CHW sent the email notified us and early the following day approved the replacement with reasonable out of pocket $$. Thank you CHW.

1 year ago

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Georgetta Strother Cincinnati, OH

Choice Home Warranty has good customer service. When your appliances break they get a technician out soon as possible. They keep you updated on your claim. They get the problem solved. I will always recommend this Company from previously experience with other Companies.

1 year ago

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Sterling Cooper Dallas, TX

I made a claim on Fri. 7/8 . A tech from an appliance co. came on Sat. 7/9 before the appt. He was a young man from Ukraine. He really knew his business. He repaired a burnt wire on the Dishwasher and put everything back together. He was very conscientious.

1 year ago

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Benjamin T Ulep Newmanstown, PA

Our Wait Time for CHW to assign a service provider was to me, a little longer than I expected. However, as soon as we received the email from the technician, we knew that CHW had already assigned our case The aircon tech did fix our problem for now. But he also said that if the malfunction recur, it could be a LEAKING refrigerant, meaning another call to CHW!

1 year ago

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Charlotte Thacker Wadesville, IN

Being a new customer submitting a claim was not easy. The automated phone system did not have the help or the choices I needed. However, after I was able to submit the claim, the contractors were quickly assigned, and I was notified about the contact information (service date, etc.) by e-mail.

1 year ago

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Warren Spencer Batavia, IL

At first concerned my inquiry going to be recorded in voice mail but Daniel answered and my questions were soon taken care of. Wanted to know protocol for handling claim? 30 days? Been with another service for many years, ready to change but in interim needed to know any home repair covered. Daniel answered specific questions, looking forward to new better service.

1 year ago

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Gladys Beach Detroit, MI

The were very friendly, knowledgeable, and came before the scheduled time after calling to be sure it would be ok, someone would be there at that time. The said that someone would get back to me to see if they need to replace a part or replace the unit itself. so waiting for that phone call.

1 year ago

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Eduardo Izquierdo Elk Grove, CA

Kurt offered me very attention to detail explanation about the plans they offered. He also told me about promotions they had. He did no rush our conversation, it was a nice talk with questions and friendly answers. Great customer service from Kurt.

1 year ago

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ME Jack Blytheville, AR

Since becoming a customer of Choice Home Warranty, I have been extremely satisfied with each service provided. The sign up was easy and the agents are readily availability to direct me to the best contractor that meets my need. I will definitely share my experiences with homeowners about Choice Home Warranty.

1 year ago Edited July 6, 2022

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Christine Craig Winston-Salem, NC

My A/C went out Friday night. I called Sat morning. They didn't get me an appt until Monday and then the appt was for Wed. The actual service people never called and when no one showed up after the appt window I called them. Turned out CHW never notified them of the appt. My A/C got fixed Thursday late afternoon. The technician was helpful, but didn't seem to want to listen to me in the beginning about how this problem had happened before. Once he did, he was great.

1 year ago

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Rhonda Goodson Johnson City, TN

Choice Home Warranty has been VERY responsive to all my claim submissions - latest was our upstairs air conditioning unit quit working - 90 + degrees outside. Choice had a local HVAC company here the NEXT DAY! All companies that have responded to our needs have been excellent! I won't be without Choice Home Warranty - EVER!

1 year ago

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George C Gentry Lexington, KY

I know that due to the HOT weather more AC units were needing to be serviced than usual. So technicians were probablystretched a little thin and repairs longer than usual ! But when one was sent to my home extremely professional and got me cooled off !!! Thankx' , CHW G. GENTRY

1 year ago Edited June 5, 2023

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Evangeline T O'Neal Palestine, TX

The technetium that came was prompt quickly did his job. You came very quickly because of health issue with my husband . I thank you and the technetium Steve had to work late on a holiday weekend he was pleasant and said he did not mind . Thank You!

1 year ago

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Brent Matto Rockwall, TX

The repairman fixed the problem quickly. He was professional and very friendly. He answered my questions completely. I have had several repairs to my appliances and all were fixed and stayed fixed. I am very satisfied with this service.

1 year ago

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TAMMIE WINBUSH Houston, TX

Every time I have a issue with my a appliances, plumbing, etc. Choice Warranty always provides the most professional care and needs. They’re on time and gets the job done !!!!!! I’ve tried others, but by far Choice is the BEST.

1 year ago

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Hall Ethel Houston, TX

I was very pleased with the services rendered by the technician, Kelvin P, of Smith's Home Services. Kelvin was very punctual, knowledgeable, courteous, manageable, adhered to safety on the job protocols and Covid. I was very pleased with this young man's total demeanor. He's an outstanding representative for your company.

1 year ago

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Loretta Kessler FL

I have been pleased with some of the services, one company said I missed appointment but I was there, they didn’t show up. The refrigerator repair was repaired by Fuse later and they were excellent. I am waiting for a decision to replace the pump and float on septic but it has been over a week, very unhappy about this. I paid extra for septic repairs and now Choice is bulking. This is causing havoc for us.

1 year ago

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Michael Payne Las Vegas, NV

I was very happy with the guy that came to fix my pool pump. He was very professional and noticed a crack in another piece of equipment. Thank God he did because if it would have cracked open while I was not home the pool could have lost all its water and it would have damaged the pool equipment

1 year ago

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Ryon & Sheila Larson Sun City West, AZ

Great experience! Easy to understand and use web-site. Call Service Representatives are always prompt and helpful. Claims experience has been super easy, fast and satisfactory. I would recommend CHW to all of my friends, and I will definately be a repeat customer! THANKS CHW!!

1 year ago Edited November 17, 2022

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Peter Happe

We are very happy with our choice home warranty. The overall claim process is so easy, the communication is clear and the handover to the contactor worked out fine. Finding contractors is a challenge lately but Choice has a good network and was able to find a contractor probably faster than I could have ever done it.

1 year ago