Choice Home Warranty: Read 41,990 User Reviews From Real Homeowners

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LaRuth Harper Temple Hills, MD

Excellent experience. They arrive on time they went straight to work solve my problem and I’m very please.

3 years ago

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R James Lapeer, MI

Fast, easy, and comfortable process. Sometimes rough to understand customer service due to language barrier.

3 years ago

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alto2lam San Antonio, TX

Choice was quick in getting an appointment scheduled and approving the claim once submitted by the technician.

3 years ago

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flowersunlimited@yahoo.com Garland, TX

On time, good communication, courteous, professional. Got the job done in very timely manner. Highly recommended.

3 years ago

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Moroni Redd Washington, DC

Very unhelpful. After a technician took the upfront service fee, he left and never came back, never did the work and never returned calls. When I asked CHW what they could do to make it better, they recommended canceling their coverage. I’m doing just that.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 9th, 2021

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Andrew Nguyen Renton, WA

I am impressed of how fast a claim is scheduled and a technician is sent out! definitely worth it to have CHW service

3 years ago

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Tracy P Sellers Louisburg, NC

I was unsatisfied because I thought that when they said replace my stove , IT was not enough to replace ,so I have to buy a used one that may end up having to be replaced too

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 29th, 2021

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Dr Ed Belding, MI

The repairman came on time and quickly determined the problem and successfully resolved the situation.

3 years ago

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Guillermo rubio Hollywood, FL

Horrible!! Rip off!! I paid for the TOTAL PLAN for one year for noting I call twice for minor problems, they send an independent contractor who never care to fix the issue Only care to get paid the$75.00 deductible, to say how much more we need to paid him to fix the problem, because it's not cover by the insurance

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.

Jul. 9th, 2021

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Imogene Roach Monroe, NC

It is easy to file a claim. The tech came the next day and had the problem solved before leaving. Made my day

3 years ago

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Paulette Giannetti Edgewater, MD

Great service. Congee, the technician, was very thorough and has explained everything as we go through the process.

3 years ago

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Jennifer Black San Antonio, TX

It was great. I filed a claim for my AC and Choice Home Warranty had a Technician here the next day. Amazing

3 years ago

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George Cipriani Charleston, WV

turned down my first 2 claims. First claim was not given emergency attention. The contractor claims he never received info from Choice. Second claim was turned down for system failure not due to normal wear and tear . This was not a good reason for a 20 year old unit. Based on that all claims could be turned down

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 8th, 2021

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Jose Jaime San Antonio, TX

I was surprised to have the technician come within 24 hours and take care of the problem. Thank you!

3 years ago

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James Zader Kyle, TX

Usually dissatisfied with the outcome, always find out the hard way on things you don’t cover and when my dishwasher needed to be replaced I was given $ 175, it cost more than twice that to repair

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jul. 8th, 2021

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Charles Saad Norcross, GA

Choice has regained my faith in home warranty services. For years I didn’t have it because of a bad experience.

3 years ago

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Mariluz Lasa Miami, FL

Home Choice Warranty has been a total disappointment. Having a home warranty is supposed to protect you from unexpected expenses, but when something breaks down they are quick to find loop holes in their agreement not to cover the repairs. Do not waste your money!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 8th, 2021

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Eck Senivongs Meridian, ID

Extremely difficult to work with on this issue. Continued delays and unwillingness on the part of CHW to expedite the claim process with myself and the technician who came out. Very disappointed with CHW. It took CHW over 6 days to find a technician who would take the claim, because it is so difficult to work with CHW.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 8th, 2021

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Jon N. Portland, OR

So far in one year, Choice Home Warrant has only been able to find one technician for 3 different claim requests. The one took 3 weeks to clear a drain. The other 2 claims I have had to find my own technician. My previous experience with American Home Shield, they were always able to find a technician promptly.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 30th, 2021

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Lilly Indianapolis, IN

Technician was pleasant and professional. He solved the issue I had with my garage door opener. Great job!!

3 years ago

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Homer ward Fort Worth, TX

Very very disappointed. Did not cover one cent on my HVAC. Why I have no idea since I’d had coverage for months prior to the outside unit’s failure. I had filed an appeal and after two days still no response. Think second about this warranty company. They may not cover your appliances either !

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 30th, 2021

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Daniel Mickelson Lawrenceburg, IN

We filed a claim for a leak that appeared 30 days after we occupied the property and so far the claim is not being honored due to no home inspection being performed. We were not informed of this policy and Choice happily took our premium.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 24th, 2021

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Marci Bakely Alexandria, VA

I’ve had nothing but great experiences each time I’ve filed a claim. Appointments were available the next day 😀

3 years ago

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Saleem Morgan Davenport, FL

I don’t like the fact that this issue could have been resolve why the tech was here if you guys didn’t have a drawn out approval process. I bought this warranty because of your online rating. I really regret paying for three years.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 24th, 2021

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Charlene Carter Hobbs, NM

Was not pleased with the speed and price of my replacement of my washing machine and you went up on my bill and service charge with out telling me

3 years ago

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Pam Moss Lumberton, TX

22 days to get a plumber to tell me I can fix it my leaking kitchen faucet finally I have my son that lives in the same town that the tech lives 45 minutes. Never should have gone 22 days and still not fixed on your end. I pay you to get it fixed not to bring my son to fix it and I don’t get reimbursed

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 24th, 2021

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srikar velichety Southaven, MS

It was prompt and fixed in less than an hour. The service was comprehensive and I do not have any issues.

3 years ago

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Chip Froelich Hendersonville, TN

It seems like they cover the little items that break but once the costs go up, they don’t cover it. I had a sewer ejector pump go out (about 700-1000 to replace ) so guess what, NOT COVERED! Why?? I am on the fence about cancelling coverage.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 21st, 2021

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Ernest Romero Las Vegas, NV

Tech was extremely thorough and communicated completely with both myself and my wife, great service!

3 years ago

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thanh nguyen Waxahachie, TX

They always try to find ways to deny your claim at first. You have to appeal and fight with them every time. I think it's a waste of $ buying homw warranty with them when you still have to spend $ out of pocket and the hassle with appeal process

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 21st, 2021

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CDGosse Marlton, NJ

They never seem to cover big ticket items!!! Always a clause in their contract! They send out technicians who are not qualified to do the work and break things intentionally. I’m very disappointed in the way they handle things with their customers.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Jun. 21st, 2021

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Terri Khan

If I have a problem with anything covered under my policy Choice Warranty makes it easy to get things fixed.

3 years ago

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Patricia cotsakis Allen, TX

Excellent service. The repairman diagnosed the problem right away and put a née seal on the toilet.

3 years ago

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Ben Avondale, AZ

There are too many levels you have to go through before anything gets done. I'm in Phoenix, AZ. It's 115 degrees. I started trying to get my AC fixed 5 days ago. It was finished 30 minutes ago. I'm 70 yrs old. I could have died.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Mr Fields Manning, SC

Choice always gives me the peace of mind in knowing my houses is covered. Their response time is super.

3 years ago

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Rma Hackettstown, NJ

It was very simple process and approved for a replacement unit within 1 day after the technician reported.

3 years ago

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Dona Gordon Theodore, AL

I made the call that our AC Unit wasn't working, within just a few hours there was someone here to fix it! Awesome job!

3 years ago

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Gene Foster Homosassa, FL

I was very disappointed that the Choice Home Warranty did not cover the hot water heater. That is part of the home. Just because it has some rust on the bottom should not disqualify it for no assistance.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 16th, 2021

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Carlos Brown Houston, TX

Choice Home Warranty has gotten worse throughout the past two years. They have been sending below average companies to fix my issues. The worst part is I asked a representative to speak to a supervisor so I can discuss my issues, and the representative said no.

3 years ago Edited January 10, 2024

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Robert Williams Millbrook, AL

I had a washer technician came out said he couldn’t fix it and they gave me an offer and I accepted it

3 years ago

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Anthony Payne McDonough, GA

Excellent experience with this company and great response time for making a appointment for my situation.

3 years ago

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Scott Ripley Mt. Pleasant, SC

The repair man was great . They got there a day earlier than promised and fixed the problem promptly 5 stars

3 years ago

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Hailey Carmichael West Valley City, UT

Decided to pay monthly for a home warranty because life happens and things breakdown. Go figure my AC craps out right during a heat wave and Choice warranty has strict policies in place that did not cover my AC. So what am I paying for? Not happy not satisfied, taking my business elsewhere.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. We regret losing you a a customer.

Jun. 9th, 2021

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nelson santana Atlantic City, NJ

The easy to navigate the phone conversation and great customer service when I talk to a live person.Great company

3 years ago

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Valencia Hooper Dallas, TX

Very professional and caring plumber. Provided pictures of work and took his time. One of my better experiences.

3 years ago

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Elizabeth Manchester Kissimmee, FL

easy, quick ,and DONE! I was so happy with how easy the process was on my first claim to CHOICE. Thank you!

3 years ago

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Taipei Chen

I realized CHW is not an emergency service. The urgent claim could take days or weeks from filing the claim till the claim closed. I may not renew my policy.

3 years ago Edited January 10, 2024

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Michael Brown Bartlett, IL

After not getting through to a live person, I got the automated system. It couldn't understand the service that I was requesting.

3 years ago

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Jennifer Flutter West Palm Beach, FL

Choice Home Warranty responds in a timely manner to all claims. Was able to resolve appliance issues.

3 years ago

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Kathy O. McKinney, TX

Choice is fast in letting us know where in the process we are, it makes me feel like they will take care of my issues.

3 years ago

Choice Home Warranty Reviews