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Verified Customer

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Alphonso Kansas City, MO

Fast service and quality products. The technician was on time and knew what he was doing.

1 year ago

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Verified Customer

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Florence

My repair service was rescheduled four times over a 2-week period. It's no way I would have paid for a home warranty that could not get a repair person out in 24 to 48 hours.

1 year ago

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Verified Customer

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Gene

Choice home warranty has been most helpful in assisting me with repairs and updates.

1 year ago Edited April 10, 2024

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Verified Customer

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Stacy

I haven't had to use it yet. But they are very helpful and professional. And I like the price.

1 year ago

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Verified Customer

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Jerry Allison Whitewright, TX

Responded when called, send out contractors who too care of the isuues in a speedy manner.

1 year ago

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Verified Customer

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Michael pike Alvin, TX

Excellent. Quick response. Great contractors for repairs!!! Ive used them 4 times. Excellent!!!

1 year ago

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Verified Customer

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David Houston, TX

Great company I recommend them . They are helpful and are quick when it comes to claims they

1 year ago

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Verified Customer

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Kathy Tampa, FL

The tech fixed my dryer, it was taking 2 cycles to dry the clothes, now it works great.

1 year ago

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Verified Customer

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Margaret

Choice is professional and sends knowledgeable repair persons as quickly as possible.

1 year ago

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Verified Customer

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Milton Hooper Greenville, KY

Terrible. Instead of repairing our washer for $700 you decided to give us $446 to buy a new one. So much for the promise that you would REPLACE or REPAIR appliances. Very disappointed and will not recommend to ANYONE!

1 year ago

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Verified Customer

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Annmarie Harris Little Rock, AR

Staff is rude and not very helpful . They take too long with getting things done but always on time to collect your money.

1 year ago

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Verified Customer

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William Hebert Norcross, GA

I like the website and user interface. Actions and other information are easy to follow.

1 year ago

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Verified Customer

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Jeff Henderson, NV

Got quick response. The technician made sure part was covered before installing. I like that.

1 year ago

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Verified Customer

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Paul Ruskin, FL

It has been an absolutely horrible experience. CHW does not do what they say and try to get out of taking care of what they know is not right. The excuse they are using to get out of the claim doesn’t even make sense.

1 year ago

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Verified Customer

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Chad Stonewall, LA

Two Red Ranch was great. Kevin, our repairman, offered prompt and efficient service!

1 year ago

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Verified Customer

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Ronald Brigham Oakhurst, CA

I would rate “0” zero, but it was not an option. It took 8 Weeks to settle my claim on my dryer. No urgency by Choice Warranty at all. HORRIBLE CUSTOMER SERVICE, ABSOLUTELY HORRIBLE.

1 year ago

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Verified Customer

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James Wilson

C H won’t do what their warranty says. I have never dealt with anyone like them. The repairman and I called at least 6 times for approval. C. H. Never gave a reason for not approving the leaky evaporator repair

1 year ago

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Verified Customer

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Mari Moon Hurst, TX

Don’t cover all you’re suppose to. Half of workers that have come, I’d never hire. You don’t research who you send

1 year ago

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Verified Customer

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Gary St. George, UT

Tech was on time, fast and thorough. He had disposer replaced in no more than 20 minutes. Thanks

1 year ago

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Verified Customer

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Alexander Palm Desert, CA

I filed a claim and then found i did not need it and the whole process went very smoothly.

1 year ago

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Verified Customer

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christine mouannes Escondido, CA

The technician was very responsive. He came right away and fixed the problem. Thank you.

1 year ago

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Verified Customer

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Virginia Phoenix, AZ

Typically quick response to inquiry for repair. Replacement policy questionable. Some service companies are excellent..some sub par

1 year ago

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Verified Customer

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Matt Coble Amarillo, TX

Like : ease of setting up appointment on line Dislike : filling out reviews :-)

1 year ago

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Verified Customer

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Orlander Alexandria, VA

I liked that the company took responsibility for not responding as quickly as they advertised.

1 year ago

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Verified Customer

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Lovie Denver, CO

The organization has excellent customer service and get the techs out in good time

1 year ago

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Verified Customer

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Tom Adamsville, AL

I have had to ise them on several occasions, and have not had a single problem with them

1 year ago

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Verified Customer

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Nk Longview, TX

Last call about condensation on a/c pipe overflow man that came said it was a plumbing problem and just put in some little piece of pvc that did nothing and I had to pay him $85 fir his trip to my home.

1 year ago

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Verified Customer

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Denise Atlanta, GA

Timely responsiveness to requests. Courteous staff. Knowledgeable team of repair contractors.

1 year ago

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Verified Customer

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Merle Ashburn, VA

It is very easy to file a claim. I have always had a service company assigned within 24 hours.

1 year ago

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Verified Customer

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Al Snellville, GA

Whenever I call for claim, I get a quick response. Then, the service is scheduled within 24 hrs.

1 year ago

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Verified Customer

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Vijay Orlando, FL

Service was scheduled in a timely manner. The technician that arrived was thorough and efficient with his work.

1 year ago

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Verified Customer

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Dwight

Great customer care service. The technicians are very knowledgeable about the company's policies.

1 year ago

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Verified Customer

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Ali P

Disappointed overall. Poor contractors. Bad service. I have had multiple contractors come for the same job and one fixed the issue the others did not.

1 year ago

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Verified Customer

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Tom Edwards Chattanooga, TN

The first contractor selected failed to show up twice but the second one was prompt, courteous and professional.

1 year ago

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Verified Customer

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Phyllis New Orleans, LA

I work with my supervisor today over am awful electrical matter. Second time incompetent electrician.no help from resolve so I paid to have it done too 5 minutes. I am looking at other companies

1 year ago

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Verified Customer

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Ricki Branson, MO

Made a claim - heard nothing. Had to chase the situation up - then told the claim had been denied. Have had to dispute this so I can talk to a supervisor. If this is your companies idea of good service???

1 year ago

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Verified Customer

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Heidi Sun City, AZ

They listened & replied very quickly. I got the issue in my home fixed very quickly as well.

1 year ago

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Verified Customer

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Alfonso Albuquerque, NM

Fast response and repairs. Professional service and explained issues as repaid were gone.

1 year ago

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Verified Customer

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Susan Cocoa, FL

Denied claims without good reason. The standard answer was the damage was not normal wear and tear. We didn't take a sledgehammer to the dishwasher, the heating element melted. Takes too long to get a repairman out.

1 year ago

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Verified Customer

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Beverley Alachua, FL

This company has not followed through with my claims. I have requested my $1800 back for my contract. They have not responded to that request. i would not recommend them to anyone!

1 year ago

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Verified Customer

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Kevin Dlugasch Jasper, GA

So far, so good. Two callouts, both techs responded and completed the work quickly.

1 year ago

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Verified Customer

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Satya

I had tough time when my A/C was down in the middle of the summer. I had almost five weeks, and they could not get it fixed. Primarily I took home warranty to cover the HVAC and some of my other appliances in the kitchen.

1 year ago

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Verified Customer

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Evelyn

I've used it twice now and no issues. No issues filing the claim, no issues with any of the techs.

1 year ago

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Verified Customer

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Jeffrey

I'm just generally happy. I used them once and so far they've been good, just very responsive.

1 year ago

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Verified Customer

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Madeleine

They were very cooperative with what I needed in order to get my appliance serviced.

1 year ago

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Verified Customer

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Wanda

Each time I've called in, I've had no problem getting scheduled. It's usually a quick turnaround.

1 year ago

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Verified Customer

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Oscar

My sink was clogged. I went to the website and filed a claim. They were here the next day.

1 year ago

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Verified Customer

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David

I've had an air conditioner that's been down since June 30th and I've finally got a guy coming out to look at it tomorrow.

1 year ago

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Verified Customer

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Tanka

When there is something wrong, if we call them they will say we will call you back tomorrow. If you keep on calling, they say tomorrow, tomorrow, and they are not calling back.

1 year ago

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Verified Customer

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Charles

This past winter, my heating unit went out and we had no heat from January to around April to warm up and I just had a bad experience.

1 year ago

Choice Home Warranty Reviews