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Verified Customer

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John Zephyrhills, FL

I put in a warranty claim on the 1st of January and he was supposed to come back the next week and repair it and apparently he couldn't get the part and we're still waiting on the part and this is February the 8th.

1 year ago

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Verified Customer

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Juan Sinton, TX

I had a leak in the bathroom and the guy came. It took about 2 days, but they came and fixed it.

1 year ago

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Verified Customer

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Octavia Capitol Heights, MD

They are very professional. I used my warranty several times and they respond very quickly.

1 year ago

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Verified Customer

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Jim Delphos, OH

Response time is not very good. My water heater was out and it took over 5 days to get that fixed, which is not acceptable.

1 year ago

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Verified Customer

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William And Janet Ooltewah, TN

They were very clear in the directions of what needed to be done, as far as actually making a claim.

1 year ago

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Verified Customer

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Marvin Lake Charles, LA

I've used my warranty many times and I've always had great outcomes with them fixing my problem.

1 year ago

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Verified Customer

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Mary Baton Rouge, LA

They were very kind, they came as soon as they could and they got the work done.

1 year ago

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Verified Customer

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Maxine Stone Mountain, GA

Their response was very positive and I was able to get my issue taken care of in a timely manner.

1 year ago

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Verified Customer

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Samula Oswego, IL

I called them and they got me someone right away. The next day I had someone out here.

1 year ago

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Verified Customer

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Anonymous Union, MO

I had to fix my refrigerator, and they were real prompt and courteous people. So I'm satisfied with that time.

1 year ago

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Verified Customer

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Alan Houston, TX

They did everything they needed to do in a very timely manner considering it was over holidays.

1 year ago

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Verified Customer

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Eric Bessemer City, NC

I contacted them and they sent somebody out immediately. So it was good service.

1 year ago

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Verified Customer

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Nishan Las Vegas, NV

The people they sent out were beyond excellent, very, very good. Thoughtful, did a nice job.

1 year ago

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Verified Customer

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Anonymous Atlanta, GA

I had to get a new furnace and air conditioning unit in February, and I tried to call Choice and I tried and tried every day. I tried to call twice already and I could never get through to anybody.

1 year ago

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Verified Customer

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Joel North Las Vegas, NV

We had a failure of an item and I responded to Choice, and they repaired it very quickly.

1 year ago

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Kristen Austin, TX

The territory manager and whoever he reports to really followed through very well in what we needed done.

1 year ago

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Verified Customer

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Juanita Dennis Laredo, TX

Fast service. Had an electric problem called and they got it fixed in the same day.

1 year ago

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Verified Customer

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Al Brennen Fuquay-Varina, NC

Poor Customer service. Quality of satisfaction poor. 3 months to resolve an issue w/ dryer and and 35 days and counting with our hot water heater. Lower end service technicians.

1 year ago

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Verified Customer

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Brian Ballard Katy, TX

I was charged full price for a repair that should have been covered under warranty. By the time I paid Choice and the vendor, I could have made the repair myself cheaper and done a better job

1 year ago

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Verified Customer

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Suresh Chantilly, VA

Recently I have reported an issue and they did not fix it stating that issue did not happen because if wear and tear. They blamed builder for issues relating to loose screws.

1 year ago

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Verified Customer

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Payton Spencer Amarillo, TX

Ridiculously long hold times & claims department does not approve claims/lowballs the price which forces you to contact the resolutions department. Painfully slow service

1 year ago

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Jim Nicholson Las Vegas, NV

Did very well with repairing our garage door., however, with our microwave, gave us a check that wouldn't cover what a microwave cost

1 year ago

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Verified Customer

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Denise Port Isabel, TX

We've had issues with a company they deal with, it's difficult To get issues resolved. Lots of email's, mostly given policy not customer friendly.

1 year ago

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Verified Customer

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Carol Brockton, MA

They do not have service people for all of the items they cover. But they are willing to let you find someone to fix the problem.

1 year ago

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Verified Customer

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Miguel F de Altonaga Tucson, AZ

You did not replace the appliance that was in the house when I bought it. Your company bought a sub standard replacement part.

1 year ago

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Verified Customer

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Mike Marino Fleming Island, FL

I have an open repair on my refrigerator since Oct 30 waiting on a part and no one has contacted me with an update or status

1 year ago

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Verified Customer

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Marcus Smyrna, GA

They have covered all claims that we have called or have placed since having our warranty

1 year ago

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Verified Customer

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Damien Baker Wichita, KS

We had two issues and both were addressed promptly. We are surprised and very pleased.

1 year ago

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Verified Customer

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Delma Ogata San Tan Valley, AZ

Easy to make appointment. Fast service. Technician courteous and knowledgeable.

1 year ago

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Verified Customer

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Elie Manassas, VA

They go out of their way with extra communication to get you to buy the warranty. Once you have a contract, it becomes close to impossible to get anybody to help if you have an issue. They don't take care of their customers

1 year ago

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Verified Customer

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Mangala Mani Haymarket, VA

Absolutely disastrous customer service. My claim was handled so badly that I canceled the claim & bought new appliance on my own. Everybody I know is asking me to leave Choice Home Warranty

1 year ago

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Verified Customer

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Beth B Marcus Napa, CA

The technician was absolutely wonderful. He took care of my issue within minutes.

1 year ago Edited March 1, 2024

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Verified Customer

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Cynthia Ann Gray Sedalia, MO

2 claims. First was furnace which took ?? months and several calls complete. Second is still in progress with three calls when washer and drier unusable.

1 year ago

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Verified Customer

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josette vreeland Bensenville, IL

I am still waiting for a check for 260.00 . After 4 visits the proble still wasn't fixed . Had to call Four seasons and it cost me over 2300 dollars

1 year ago Edited January 10, 2024

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Verified Customer

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Amy Elyria, OH

Very slow to assign my problem to a company for service. Customer service was rude and didn't make me feel like my issue was a priority.

1 year ago

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Verified Customer

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Anonymous San Ramon, CA

The last claim I made they say they didn't cover because something about it being too soon. I wish I didn't have to sign up for 5 years.

1 year ago

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Verified Customer

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Francesca North Las Vegas, NV

Every time I contacted them if I'm having an issue, they go above and beyond. No one's ever been rude.

1 year ago

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Verified Customer

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Tim Hillsboro, MO

Each year the service fee increases, so I have to call in and they usually fix it for me so I can pay the original $45.

1 year ago

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Verified Customer

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Ruben Winchester, VA

They're very timely, they address my issues very quickly and so far I'm very pleased.

1 year ago

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Verified Customer

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Robert New City, NY

I've had nothing but good people that come to do the work. I'd recommend Choice.

1 year ago

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Verified Customer

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Sandy Basking Ridge, NJ

Everything was good. It was a quick service and only one time use so far. They're reliable.

1 year ago

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Verified Customer

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Dave Barnard Chandler, AZ

Had one issue they were out immediately to fix the issue and it is cost effective

1 year ago

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Verified Customer

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Linda Gilliam Lexington, KY

No hassle when I filed a claim. Filed online and repair technician contacted me promptly.

1 year ago

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Verified Customer

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Ella Nichols Houston, TX

I have only used my policy once. I was very pleased with the service I received.

1 year ago

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Verified Customer

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VICTOR SCHAEFER Surprise, AZ

WHEN NEEDED, CHOICE IS VERY PROFCIENT IN SETTING UP TECHNICIANS TO COMPLETE A WARRANTY ISSUE.

1 year ago

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Verified Customer

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Marilyn Missman Granada Hills, CA

Quick response to my claims, repairs were done in a professional and timely manner.

1 year ago Edited May 3, 2023

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Verified Customer

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Bernita Sue Martin Lexington, KY

Had to have them come to home to repair on 2 occasions, was timely and fixed issue

1 year ago

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Verified Customer

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Kenny Berger Melbourne, FL

They did what they said they would do very quickly and the repairmen were very polite and quick

1 year ago

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Verified Customer

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Willie F Barton Jr Goose Creek, SC

He was great he did a good job he did not have a problem putting a belt on the dryer

1 year ago

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Verified Customer

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John Finley Muncie, IN

Prompt service on claim with my furnace being out. Approved for repair the same day.

1 year ago

Choice Home Warranty Reviews