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Roth Globe, AZ

Because we live in a rural area away from Phoenix. Choice Home warranty has not performed as expected or as advertised. We are very dissatisfied with Choice Home Warranty. Globe is only 90 miles from Phoenix

1 year ago

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Kim Alachua, FL

The quick response and ease of submitting a claim. Repairman sent the very next day!

1 year ago

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Janice Madison, WI

They respond quickly to my claim, but sometimes there is no technician to fix my problem and I end up going out of network to fix the problem myself

1 year ago

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Richard Monroe, NC

The repairman did a good job on checking and getting my AC up and performing as it should.

1 year ago

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Joseph Renna (Joe) Ellijay, GA

The repair person did not attach the case back onto the chassis and did not replace the control panel correctly causing the water control to short out and flood the house. Still waiting for a repair person to show up.

1 year ago

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Barbara Lafayette, IN

I have been happy with workers sent out but I am unhappy with the way I was treated by choice the last time. I will no longer recommend to others and may no renew myself

1 year ago

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Gabriel Columbia, SC

Everything; was on point from the technician, time it took 2 get the job done...

1 year ago

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Herbert

So far have had no issues with Choice. Only used once and had very good results.

1 year ago Edited May 6, 2024

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Pennel Spartanburg, SC

The Tech's are not so experienced Right now I had a AC service done 3 weeks ago but about 2 days ago the same problem is back I contacted the technician and he said he will come back to check it out but never showed up.

1 year ago

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Tina Hartsough Atmore, AL

We are having difficult time getting our pool heater repaired. This has been going on for months and still not fixed. broken appointments.

1 year ago

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Pesach Klein Hollywood, FL

Response time is terrible. My AC broke down. I live in south Florida. I just had a new baby. AC is not a luxury. It took choice home warranty 4 days to send someone to diagnose the issue.

1 year ago

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James Charlotte, NC

Like prompt service. Called not to long ago, the representative said we didn't have an account. Not happy about that

1 year ago

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Rebecca Ocala, FL

Quick response to claim. Effective and friendly repairman. Process went as advertised.

1 year ago

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Pat Columbus, OH

My expensive thermostat was replaced by a cheap one. When I questioned it, Choice told me I had to talk to the repairman. I now have a different size thermostat and will need to paint

1 year ago

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Petra San Antonio, TX

I was kept informed about my appointment and when the technician would be arriving.

1 year ago

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Jo R Hendersonville, NC

Only one job request has been taken care of...took several days for a water line to be replaced in our fridge,

1 year ago

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Cynthia Maple Plain, MN

I've filed so many claims, I've certainly gotten my value back. I'm pretty satisfied. They respond quickly. I'm really thankful that I have Choice.

1 year ago

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Linda Jacksonville, FL

I was pleased with an A/C repair and a microwave repair. I was not happy with their handling of a refrigerator repair at all.

1 year ago Edited February 15, 2024

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Leon

I like the price of this warranty company but, The contractors in my area don,t and I usually have to pay them and then get reimbursed.

1 year ago

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Glenn De Pere, WI

Most of the time it’s ok but when our washer needed replacing they gave us less then a third it cost to replace it.

1 year ago

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Mary Sims Baltimore, MD

So far good. Responded to claims in a timely manner. Most of the contractors came out and did repairs

1 year ago

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Mae Memphis, TN

please with latest experience but was not that pleased with initial experience when I first purchased the warranty 2 yrs ago

1 year ago

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Jim ely Egg Harbor, NJ

takes forever to find a contractor then they don't show up on time no communication between company and contractor. made a claim on 5/4 and the claim is still not settled

1 year ago

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Charles/Charlotte Willis, TX

ease of sending in a request prompt response from service vendor knowledgeable service provider

1 year ago

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Anne West Columbia, SC

Love the peace of mind knowing if an appliance breaks down with one call they do the rest.

1 year ago

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Christopher Coons Indianapolis, IN

They don't seem to be interested in helping their customers, but rather rely on the fine print to pay as little as possible in situations where claims apply

1 year ago

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Marian Wilmington, DE

Choice Home Warranty denied 2 claims... one was for the outside spicket which needed to be changed however CHW claimed there was rust on COPPER piping REALLY???? COPPER DOES NOT RUST.

1 year ago

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Roberta F Schmidt Waxahachie, TX

My claim was handled quicky by a very nice man. His work was great and he replaced my fan quickly.

1 year ago

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Mary Fort Worth, TX

The promptness of the service was great. The service technician was very friendly.

1 year ago

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Robert Sarasota, FL

Choice Warranty has handled each of my issues promptly and very professionally. I would recommend them.

1 year ago

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Donovan Lawrence Savannah, GA

Putting band-aid on gun shot wounds. Will nickel and dime a broken appliance instead of replacing it

1 year ago

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Boyd Smith Belle Chasse, LA

A great value for the money. It paid for itself with one call. So very worth it.

1 year ago Edited May 18, 2023

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Albert Thomson, GA

It's a good warranty. I have used them to repair my A/C unit and my refrigerator.

1 year ago

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Howard

Easy to submit a claim Fast response of approval of claim Fast response by service company

1 year ago Edited January 10, 2024

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Victor Canoga Park, CA

Home owner for 44 years. Choice offers great service, great vendors, great coverage and value.

1 year ago Edited January 10, 2024

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Robert Pittsboro, NC

Choice kept me in contact but it took them 7 days before they got somebody to my house with the heating problem. The company that they did get hold of was very good, I was very happy with them.

1 year ago

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Debra Fort Washington, MD

They are consistent. They generally provide specialists that come in and take care of the problems in a timely manner.

1 year ago

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Jun Davenport, FL

Sometimes I report the problem, people come here, but they didn't come here on time. Also, sometimes they cannot do anything.

1 year ago

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Emerico Flores Stockton, CA

My refrigerator had problems, they came the next day, looked at it, fixed it, and it was done.

1 year ago

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Lynda Markham, IL

I had a clogged drain and they came and unclogged the drain. They did a good job.

1 year ago

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Michael Gilbert, AZ

We had to use our warranty because we were having problems with our refrigerator. It took a while to get the right vendor out, but they finally did.

1 year ago

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Anna Marie Mesa, AZ

I've used them for at least 10 to 15 years now and they are great every time I put in a claim.

1 year ago

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Daniel Las Vegas, NV

Communication is terrible. Trying to get a hold of somebody on the phone is almost impossible. You have to call the sales department to get anybody in service and a lot of the people barely speak English. Terrible

1 year ago

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Brenda Memphis, TN

I was able to use it. It was over-all professional and I enjoyed the short length of time.

1 year ago

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Samuel Weaverville, NC

The support was very great. They answered all my questions in a very timely manner.

1 year ago

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Normah J Spring, TX

I've only had one experience with it, but it was handled very quickly and professionally.

1 year ago

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Rick Foley, AL

When they called the technicians out, they don't show up or they reschedule. It's really tough to wait on people's days off and they don't show up.

1 year ago

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Deborah A Daniels/ Wichita, KS

They were pretty prompt in making appointments and getting a completion of the settlement.

1 year ago

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John Lenoir, NC

I put in a claim because my refrigerator stopped. They sent a technician out weeks ago, he said he couldn't fix it and I still haven't heard anything back. I'm very disappointed.

1 year ago

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Troy Conroe, TX

I've used it twice now, and the representatives or the contractors I've used have been very good.

1 year ago

Choice Home Warranty Reviews