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Stan Weintraub Mt. Pleasant, SC

Check out my latest claim. It’s been into effect since August and none of the people that Choice sends out wants to do the work and worse than that. I’m not getting reimbursed for hardly anything it is still unresolved and I’m very dissatisfied. I’d prefer to cancel the policy and get a prorated refund.

7 months ago

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Janice Byrne

I liked the technician you finally sent. But it took forever to get someone assigned. I’m still waiting on the plumbing job response. I will never recommend your company to anyone. Worthless waste of money. Your customer service is outsourced and they really can’t help anyone.

7 months ago

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Jessica Sadowski

You guys have been the MOST difficult people I have ever worked for. Your customer service is HORRIBLE and the tech who came out for our water heater problem scammed my account and your people did not care. I will NEVER recommend your company to anyone.

7 months ago

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jake salman Rancho Cucamonga, CA

Good service with quick responses every time we call we have quick service u less parts have to be ordered.

7 months ago

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Osarieme Enabulele Piscataway, NJ

Carlos worked diligently to provide us with all the necessary information! He made sure we were taken care of!

7 months ago

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Serra Archer

Technician was friendly and knowledgeable about the issue we were having and got our furnace up and running again.

7 months ago

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Triston Spencer

I have a washer machine that stopped working in January. After three visits from the repairman, and wrong parts being ordered. I still have a nonworking washing machine. It is March 4, 2024. My next appointment is on March 15, 2024 and no new parts have been ordered. I cant wait to hear the excuses.

7 months ago Edited March 6, 2024

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James Johnson Albany, OR

First time I used your service. Can rate this better or worse after my experience is finished. Just put in a claim and have not heard from anyone yet.

7 months ago

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J Silk

While it take a while for them to find me a plumber, we he did arrive he was puncual and knowledgeable.

7 months ago

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Mary

Had a problem with our dishwasher and they said that it needed replaced. So the amount of money for the replacement didn’t even cover the lowest cost of a new dishwasher. It also took almost a month to get the e-gift card.

7 months ago

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Zora Moreno Valley, CA

I just signed up so far a great experience very kind answered all my questions and was very courteous.

7 months ago

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Jerome T Waterloo, IL

Very quick to say u can find your own technician because very few want to work with them. Common comment is they are terrible to work with. What technician wants to come out, take pictures, upload photos and wait for approval to proceed. I wasted $ for a 5 year plan and its been terrible

7 months ago

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Robert Licata La Quinta, CA

Excellent service/sales advisor. Honest and straightforward and followed through with all he said he would do.

7 months ago

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Gerard Adore Rockville, MD

It took a while to get a service call, but it fixed the issue at the end of the day. I think get contractors on Choice's network is an issue.

7 months ago

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Ron Everdij

Last 3 calls were excellent , don’t like the fine print where high end appliances are not covered for replacement if they can’t be fixed . Too many fine prints !

7 months ago

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Valerie A. Jones Leland, NC

Too many issues with getting things done. Also they don't tell you what they will pay for a appliance, you go out to buy one and Choice only pays a fraction.

8 months ago

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Kim Coffee Gainesville, FL

The Agent was very knowledgeable and informing. He was extremely helpful in providing a Plan that addresses our needs.

8 months ago

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B Red Dallas, TX

I've paid $65 four times only to find out my home issue wasn't covered by the complete warranty I've purchased. Why pay the money for a warranty. The technician sent out for my garage issue was wonderful but he is independent of Choice Home Warranty.

8 months ago

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ed m zehnder Ashburn, VA

The response was prompt, fast. the technician responded within a day. He was very knowledgeable and professional

8 months ago

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Raul Vinas Oakland, CA

Good customer service experience Put a claim on My Heater Furnace And was fixed in less than a week 🙌

8 months ago

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Shenier Bledsoe Saint Joseph, MI

Misty D was extremely rude! She advised that she was monotone but she was just unpleasant. She even refused to escalate the call to management and claimed that her manager doesn’t speak with customers; which may be the problem. She may feel she can be rude without any accountability.

8 months ago

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yasser asmar Miami, FL

Filed a claim online. Had to wait one week for an appointment. Called the plumber today. And told had to pay service fee before scheduled appointment. It’s been over a week and I still don’t have an appointment. Choice warranty wrote payment was upon arrival of technician and gave me an appointment date that did not exist.

8 months ago

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Steven McClintock

They knew the information well, the price was right, and it covered the things I was concerned about

8 months ago

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Chambers

The Choice representative that waited on me made sure I understood everything and rep spoke to me professionally.

8 months ago

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ocal32 San Antonio, TX

The tech was not the problem.. The problem was being misled about having my claim covered, only to have it rejected and have wasted a whole day of work, and time only to waste $155 on past due fees, and $85 for the Tech fee just to tell us it was denied.

8 months ago

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Peggy Ring Sinton, TX

I feel the payoff to replace my refrigerator is too low. I don’t like that the payout is coming in the form of a gift card to Lowe’s. It restricts my purchasing power and timeline.

8 months ago

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Barbara Bulava

Sears technician has been here three times and our refrigerator/freezer is still not running and maintaining acceptable temperatures. What do we do now? Barbara Bulava

8 months ago

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Toby Richards Salisbury, NC

They are always good at finding repair people within a reasonable time. Also the call in request is easy to use.

8 months ago

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Tuffy Baum South Jordan, UT

Prompt response and vendor selected Luxor Heating was on time, made furnace repair and was very professional.

8 months ago

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Phil Pacific McKinney, TX

The repair company did a great job and was friend. But he had to wait for 1 hour for approval from Choice which inconvenience him and my family.

8 months ago

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Lonnie Goodman Hennessey, OK

They have always taken care of the problems that we have around the house. I Recommend Choice Home Warranty.

8 months ago

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Kathy Layton Mesa, AZ

I appreciate them finding a probider so quickly. Unfortunately the provider didn’t show up for three of the scheduled appointments.

8 months ago

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La Mounz

Paid extra for roof coverage and they wouldn’t cover a what was repaired so I still had to pay $500 out of my own pocket and the representative who canceled my policy was no help whatsoever so I will now get another company, don’t recommend them at all.

8 months ago

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Randy

Every time that we needed assistance, it was delivered very quickly. Most of the professionals did a great job.

8 months ago Edited April 10, 2024

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Edford Luckey Schertz, TX

My claim to get my Refrigerator repaired was turned in 2 days ago and I get a reply saying the appointment is set for 16 January 2024! That's bullshit and if I wouldn't have paid for the full 3 years in full I would drop you ASAP!

8 months ago

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Verified Customer

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Arianna Christiano

The 2 young men were great. They did a great job. It works. Very kind and helpful. Thank you.

8 months ago

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Verified Customer

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John

Even though they couldn't get here as quickly as they normally would, they kept us informed.

1 year ago

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Verified Customer

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Anthony

It's worth the value. But sometimes it takes a long time to get a service person.

1 year ago

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Verified Customer

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Jack

They've got rules and and I wasn't aware of them and so consequently I really suffered for about 13 or 14 days because of not knowing how they operate. I'm not very computer-literate and it's hard to get them on the phone.

1 year ago

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Verified Customer

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Connor

About a month ago, my A/C unit went out. No one came out to see, no one was attending my assignment, and my case was closed. I couldn't figure out why. This company absolutely sucks.

1 year ago

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Verified Customer

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Carolyn Atlanta, GA

Tech was incompetent and could not locate known crack in heat exchange. Will be expected to pay another service fee to get someone out here to actually fix the problem the first tech said did not exist.

1 year ago

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Verified Customer

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Donna

So far all providers that showed up have been friendly and professional and resolved the issue

1 year ago

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Verified Customer

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alan Kantor Mt. Pleasant, SC

Took 7 weeks to get reimbursed. Have out of country customer service. Used to have everything thing in US. Good coverage.

1 year ago

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Verified Customer

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Norma

They have responded to each request on a fairly timely manner. The problems have been handled completely.

1 year ago Edited April 5, 2024

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Verified Customer

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Beverly Louisville, KY

I liked the fact that my need to get my locks replaced was handled in a timely manner.

1 year ago

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Verified Customer

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Dennis McGraw Dallas, TX

Easy to submit claim, expedient response, professional service on broken clothes dryer

1 year ago

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Verified Customer

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Sharon San Antonio, TX

I liked the sevice but not the price of service calls. Already paid nearly $600. for the Warrenty

1 year ago

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Verified Customer

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Aaron Sholley Ranson, WV

In my experience they have no desire to actually help you or pay a claim! Took this company over a month to settle a claim after being told the part was no longer available, 4 times, by the company who did the evaluation.

1 year ago Edited September 20, 2023

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Verified Customer

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Michael Concord, CA

Got an appointment quickly. Showed up on time. Repair was done quickly. I have no complaints.

1 year ago

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Verified Customer

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Angelica Kronus Phoenix, AZ

They are doing well not good, my microwave was gone and they gave me money to buy exactly another one, but they didn't gave me the whole cost.

1 year ago

Choice Home Warranty Reviews