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Christine Plainfield, IL

I went 11 days without hot water because of Choice Home Warranty. They were absolutely horrendous. I was misled. Worst experience that I had as a homeowner, and I've been a homeowner for many, many years.

1 year ago

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Verified Customer

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Brenda Weeping Water, NE

You can get better coverage with another company. When I needed to used my warranty I found out that it didn't cover what I was told it would cover and the person was very rude.

1 year ago

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David Daytona Beach, FL

They're a good company. My air conditioner compressor broke. They came out and took care of it.

1 year ago

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Robert

They have declined the couple of my claims and I don't think it was right. We had some leaks up in the bathroom and they said that it wasn't covered.

1 year ago

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Robert Newport News, VA

They've done pretty good for me. I just used it recently for my heating. I'm pretty happy with the service.

1 year ago

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Verified Customer

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Gerardo Kissimmee, FL

It is a good service. I called because of my fridge and they show up two days afterwards.

1 year ago

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Verified Customer

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Erasmo Blauvelt, NY

I have used in the past 2 weeks the warranty twice and they both have replied very promptly.

1 year ago

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Verified Customer

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Max Loeb Los Angeles, CA

My disposal wasn't working and I called Choice and they sent a person and they fixed it.

1 year ago

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Verified Customer

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Normel Green Cove Springs, FL

I've been waiting for my refrigerator freezer since June and they just did not come through, but other than that it's just been wonderful.

1 year ago

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Verified Customer

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William Buckeye, AZ

They were able to help me to find a company to fix my AC unit and come out and give me advice.

1 year ago

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Verified Customer

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Alvin Levine Ormond Beach, FL

The workmen came quickly got the job done with his little pain as possible. Little pain

1 year ago

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Verified Customer

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Ng Garland, TX

Worked hard to resolved issues. Their domestic retesion customer service team is great

1 year ago

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Verified Customer

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Walt Davis Huntersville, NC

1st claim I had went Great from the time I filed the claim to the end of the fix. Vendor was Great!

1 year ago

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Verified Customer

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Bernice quinn Palm Bay, FL

They are prompt in getting a technician and so far I have been happy with the results

1 year ago

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Verified Customer

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Rosanne Santos Covina, CA

They were friendly and courteous on the phone. Work was done in a timely manner.

1 year ago

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Verified Customer

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Ellen Rosen Prosper, TX

Job was assigned quickly for repair. He came on time, worked quickly, cleaned up, all was fixed .

1 year ago

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Verified Customer

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jim wilson Coffeyville, KS

fast action and kept me informed. Far superior to other home warranty companies I have had.

1 year ago

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Verified Customer

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Martha Mathewson Savage, MN

Appointments were fairly quick. Getting parts is another story, but not CHW's fault.

1 year ago

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Verified Customer

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Lisa Bybee Canyon Lake, TX

Quick response, and I liked the plumbing company that took the job. I will recommend him to others

1 year ago

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James M Saint Augustine, FL

Small claims don't seem to be an issue but any item that is relatively expensive, I get extreme push back with little explanation.

1 year ago Edited January 10, 2024

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Verified Customer

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Yannetta Cooper Nicholasville, KY

The technician was very knowledgeable and I would recommend this company anytime.

1 year ago

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Dave Bobo Pickerington, OH

I called and filed a work order, they responded very quickly and made the repairs that were needed.

1 year ago

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Verified Customer

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Patrick Lynch Birmingham, AL

Service has been great as have the vendors chosen to perform the work I have needed.

1 year ago

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Verified Customer

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Del Hammond, IN

The agents are willing to go the extra mile to make sure any issue is taken care of.

1 year ago

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Verified Customer

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Deena Coker Enid, OK

Every time I have called for service they have had someone there within a couple of days..

1 year ago

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Verified Customer

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Gregory Velders

They were right there when we needed them , they were FAST to act and get the situation under control

1 year ago Edited January 10, 2024

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Verified Customer

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Tony Dagostino

The company has great service getting technicians to our house to repair the issue.

1 year ago Edited January 10, 2024

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Brenda Shreveport, LA

They have always been a company of their word. They try to send the best qualified technicians to do the job.

1 year ago

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Sheveronne Robinson Fayetteville, GA

I have only used this service once and had no problems therefore I may have better rating over time.

1 year ago

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sasha pancholi Cary, NC

Lowest fulfillment rate to replace appliances when they break. Had to pay high out of pocket costs when my dryer broke that didn't even cover 1/4 th of what my replacement dryer costed

1 year ago

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Shirley Gray Cleveland, OH

On two occasions needed repairs were not handled in a timely manner, I had to resolved repair problems on my own. I had a no show / a change of time by repair company . Plumbing problems unresolved by CHW.

1 year ago

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Verified Customer

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Shannon Leigh Needham Discovery Bay, CA

I put in a claim for my pool filter, I received an email at 9:30 AM, they would be there between 11-2. I was working with 1 1/2 hour's notice I left work and noone showed up. Noone has contacted me since

1 year ago

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Verified Customer

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Darrel Burke Sr. Harvey, LA

The people they have assigned are not very professional, or reputable initially. I usually have to call back 2 or more times before we get someone that is quality.

1 year ago

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Rod Nevirauskas Mechanicsburg, PA

Slow to respond. Few reliable techs. No techs respond to requests. CHW has bad reputation and relationships with techs. They do not respond to open orders.

1 year ago

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professor jimB Kihei, HI

Had to go out of netwrok to get a plumber and I made the arrangements. Got the work done and submitted all the bills and pictures a month ago. Still no contact from them

1 year ago

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Johnny Simmons Detroit, MI

I like having choice home warranty however the companies that they use have a poor response time in repairing your products that's covered.

1 year ago

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J El Paso, TX

The sales guy states that if it can't be fixed, they will replace it. What they don't tell you is that the replacement will be at your cost.

1 year ago

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Verified Customer

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Tim connolly Royse City, TX

Every time we called for service we were connected to an obvious call center overseas. Most of the conversation was complicated due to language barrier. The dialect was predominantly from middle eastern Arab dialects

1 year ago

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Verified Customer

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Jeremiah Sanford, NC

I've just used them recently, a garbage disposal went out, and I had quick turnaround.

1 year ago

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Verified Customer

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Leonel Gonzalez Grand Prairie, TX

Always on time good customer service. Always there when I need them fast to respond.

1 year ago

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Verified Customer

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Saqib Ali Laurel, MD

As soon as I filed a claim. They answered quickly. great customer service. Thank you

1 year ago

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Verified Customer

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Younes Aouad Boca Raton, FL

Someone was swiftly dispatched to solve the problem. Very courteous and professional.

1 year ago

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Verified Customer

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Sean Sherraden Keller, TX

Very easy to get service scheduled. Promptly return phone calls. Technicians are very courteous.

1 year ago

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timothy cleary Providence, RI

only had one request and that went well but not sure if it was less expensive than hiring someone myself

1 year ago

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Russell Kennedy Gaithersburg, MD

I am here just choice warranty once to take care of a broken garbage disposal it was quick and easy

2 years ago

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Cynthia Martin Fort Lauderdale, FL

So far it's been a great experience-repair on my a/c was efficient and professional

2 years ago

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Ruth Ann Santiago Phoenix, AZ

Their response to my request for service was within 24 hrs and i had an appointment within 48 hrs.

2 years ago

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Patricia Lutz Surprise, AZ

Rapid response to request. A bit surprised to STILL be paying almost $900 to replace our water heater!

2 years ago Edited January 10, 2024

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Alan Gershbein Buffalo, NY

Responded very q uickly and provided option for me to get my own service person

2 years ago

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Verified Customer

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Jose Garcia

Timely repairs with quality companies. Excellent customer service with quick turnaround time on repair submissions.

2 years ago Edited January 10, 2024

Choice Home Warranty Reviews